Expanding your telecommuter workforce can have a significant effect on network architecture, security, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Honolulu organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent can provide support services that go from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent can assist Honolulu, Hawaii businesses to with any aspect of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.
Help Desk Call Center Services for Teleworkers
A fast, company-wide switchover to a from-home workforce, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's extensive team of online IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or edit their current trouble tickets, enter information, and upload screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables you to augment your existing Help Desk staff by sharing responsibilities for Help Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collective support model utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Center Supplementation Services can enable your company to provide world-class IT support to your from-home workers, go to Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Honolulu, Hawaii business, phone 1-800-993-9400 or refer to Contact Progent.