Expanding your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience assisting SMBs to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Honolulu company to pick the right tools and follow best practices in building and maintaining a safe virtual office solution for teleworkers that promotes teamwork and delivers maximum value. Progent can provide services that go from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Honolulu, Hawaii organizations to with any aspect of creating a high-performing work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Support for Teleworkers
An emergency, company-wide transition to a telecommuter workforce, which might be driven by an epidemic or as part of a disaster recovery process, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or expand their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support experts combined with enterprise-class ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or edit their active trouble tickets, add information, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's normal Level 1 technical service rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service enables you to expand your existing Support Desk organization by splitting responsibilities for Call Center support seamlessly between your in-house IT support personnel and Progent's extensive team of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support solution based on the leading professional services automation (PSA) platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can help your company to deliver best-in-class technical support to your at-home workforce, see Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Honolulu, Hawaii organization, phone 1-800-993-9400 or go to Contact Progent.