Expanding your remote workforce may have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience assisting SMBs to plan, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Honolulu company to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent offers services that go from as-needed expertise for getting you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Honolulu, Hawaii businesses to succeed with any facet of creating a high-performing work-at-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide transition to a teleworker business model, which might be driven by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or edit their active trouble tickets, enter details, and append screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Augmentation Service allows your business to supplement your current Call Desk team by sharing responsibilities for Call Center support transparently between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support solution based on the number one professional services automation platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class technical support to your at-home employees, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Honolulu, Hawaii organization, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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  • Urgent Solaris Consultant Services
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    Progent's Solaris platform consulting services offer small and mid-size businesses and developers support for managing and maintaining Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of experience offers you a convenient single source to help you create and manage a protected and reliable mixed-platform network and communications infrastructure that supports Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Progent provides national remote phone support and troubleshooting services for companies who run Apple macOS and OS X environments or whose IT systems feature a combination of Apple Mac and Microsoft products. Progent's engineers can provide macOS and OS X users a range of IT services such as desktop support, upgrading to the most recent version of macOS from legacy editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad support, or migrating to Apple's iCloud. Online technical support provides optimum leverage for your information technology budget by extending user efficiency and limiting the time billed for network repair services. Sophisticated remote support tools and experienced technicians and engineers allow Progent to solve the majority of network problems without squandering time and expense by going to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of telephone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to help you with the most difficult network problems.

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    Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts as well as to information workers, reducing the difficulty of creating, deploying, managing, and accessing company data and analytical applications on platforms ranging from handheld devices to corporate data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consultant with real-world experience and wide knowledge in planning and deploying information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

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