Expanding your telecommuter workforce can have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Honolulu organization to select the appropriate technologies and follow leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent offers support services ranging from on demand guidance for getting you over challenging technical roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Honolulu, Hawaii organizations to succeed with any aspect of creating a high-performing remote work environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide switchover to a from-home workforce, which could be the result of an epidemic or as an element of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services leverage Progent's extensive network of online technical support experts along with world-class ticketing and follow-up software to provide an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or update the status of their current tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve advanced issues. To learn more, refer to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Center Supplemental Service enables your business to augment your existing Call Center staff by sharing responsibilities for Support Desk support transparently between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support solution based on the number one professional services automation tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating reports. For information about how Progent's Call Center Augmentation Services can enable your company to deliver world-class IT support to your from-home workers, visit Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter environment for your Honolulu, Hawaii business, call 1-800-993-9400 or refer to Contact Progent.