Expanding your remote workforce may have a significant impact on network infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience assisting SMBs to plan, configure, administer, tune, and debug IT environments that support a remote workforce. Progent can help your Honolulu company to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent offers services that go from as-needed expertise for getting you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Honolulu, Hawaii businesses to succeed with any facet of creating a high-performing work-at-home environment by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Remote Workers
A sudden, company-wide transition to a teleworker business model, which might be driven by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Center services leverage Progent's extensive team of remote IT support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 PC technical support from initial help requests to trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to track or edit their active trouble tickets, enter details, and append screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service allows your business to supplement your current Call Desk team by sharing responsibilities for Call Center support transparently between your regular IT support personnel and Progent's extensive roster of desktop support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support solution based on the number one professional services automation platform for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class technical support to your at-home employees, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter solution for your Honolulu, Hawaii organization, phone 1-800-993-9400 or refer to Contact Progent.