Enlarging your remote workforce can have a major effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of background helping SMBs to design, configure, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Honolulu company to select the right technologies and follow leading practices in building and operating a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services ranging from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Honolulu, Hawaii organizations to with any facet of building a high-performing work-at-home environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Services for Telecommuters
A fast, company-wide switchover to a from-home workforce, which could be the result of an epidemic or as an element of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's extensive team of online IT support experts along with world-class trouble ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial help requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their current trouble tickets, enter details, and upload screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Augmentation Service allows your company to augment your current Call Desk team by sharing delivery of Support Desk support seamlessly between your in-house support staff and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class technical support to your at-home workforce, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Honolulu, Hawaii business, phone 1-800-993-9400 or go to Contact Progent.