Expanding your telecommuter workforce can have a significant effect on network architecture, security, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Honolulu organization to select the appropriate tools and adhere to leading practices in creating and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers top business value. Progent can provide support services that go from on demand expertise for helping you over challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Honolulu, Hawaii businesses to with any aspect of building a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A fast, company-wide switchover to a from-home workforce, which could be motivated by an epidemic or as a component of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's extensive team of online IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or edit their current trouble tickets, enter information, and upload screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional fast escalation to Level 2 and Level 3 IT experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service enables you to augment your existing Help Desk staff by sharing responsibilities for Help Desk support services seamlessly between your regular IT support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service is based on a collective support model utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Center Supplementation Services can enable your company to provide world-class IT support to your from-home workers, go to Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Honolulu, Hawaii business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progentís Microsoft-certified experts can provide organizations of any size consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that uses web-based technology for intelligently coordinating people, teams and data. Microsoft SharePoint Server provides a central spot for your workers or clients to access, organize, share and manipulate relevant information, documents, and applications and to interact with one another. SharePoint enables faster and better decisions, more efficient access across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, teams and major tasks with the information theyíve developed in a way that makes data easy to find, retrieve and apply. Progent's SharePoint consultants can assist your organization to support your existing SharePoint solution or migrate to the latest version of SharePoint Server or to SharePoint Online.

  • Small Business Access Points Engineer Technical Support Small Business APs
  • Offsite Workforce Consulting Services in Honolulu - Call Desk Outsourcing Consulting Honolulu, HI
  • Small Business Network Services Small Office Information Technology Consulting Group

  • Microsoft Desktop Small Business IT Consulting
    Information Technology Consulting Firms Desktop Technology

    Progent offers a broad array of affordable services to assist you to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows, macOS and OS X, or popular versions of Linux. Progent can offer on-premises or online assistance for individual machines or notebooks or help your business to plan and carry out a company-wide rollout of new or revised operating system platforms and business applications. Progent can also supply engineers and technicians to assist your company to prepare for and implement a company relocation or consolidation designed to produce minimal interruption to your business.

  • Small Business Remote Consulting Small Office Integration Services
  • At Home Workers Honolulu Consulting Experts - Help Desk Call Center Solutions Consulting Services Honolulu, Waikiki
  • Small Business WAPs Help and Support Small Business WAP371 Technical Consultant
  • Small Business Wireless Troubleshooting Office Wireless IT Consultant

  • ProSight Virtual Server Private Cloud Hosting Professionals
    Private Cloud Virtual Datacenter Hosting Engineer

    Progent's ProSight Virtual hosting services offer small companies a variety of advantages such as lower capital expenditures, savings on operational expense, better executive focus, world-class protection, greater fault tolerance, and business continuity.

  • Solaris to Windows Migration Consultants Solaris to Windows Migration Consultants
  • Offsite Workforce Honolulu Consulting Services - Help Desk Call Center Solutions Expertise Oahu, Hawaii
  • Specialist CISSP Certified Security Systems Engineer 24x7 Technology Professional CISSP Certified Security Manager
  • Specialists BlackBerry BES Express BlackBerry Enterprise Server Express Remote Support
  • At Home Workforce Honolulu Consulting Experts - Call Desk Solutions Consulting Services Honolulu Downtown
  • Specialists Firepower Management Center ASA and PIX Firewalls Remote Consulting

  • Professional CRISC Cybersecurity
    CRISC Certified Support and Setup

    Progent's disaster recovery planning and business continuity engineers can show you how to create a disaster recovery strategy in case of an IT network disaster. Progent can show you how to develop a complete disaster recovery plan that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, fault-tolerant system architecture that addresses availability issues involving a wide array of infrastructure technologies and processes.

  • Support Microsoft Financial Software Computer Engineer Dynamics GP Great Plains Software
  • Technical Support Services SCVMM 2012 VHDX Resizing Biggest SCVMM 2012 NVGRE Gateway Specialist
  • Top Email Guard DLP Services ProSight Email Spoofing Protection Consultancy
  • Top Microsoft Active Directory Technology Professional Windows 2008 Active Directory Support Outsourcing
  • Top Microsoft Support Job Opening Walnut Creek, CA Concord CA MCSE MCSA MCDBA MCIPT MCA Engineer Part-Time Jobs

  • Small Business Network Management Services Engineers
    Top Ranked Services IT Management Outsourcing

    Progent's ProSight portfolio of managed IT services are designed to provide businesses who have minimal in-house IT support staffs with low-cost help from world-class management platforms and technical expertise. Advantages of the ProSight line of managed services include predictable IT maintenance expenses, automation of common management processes, ongoing absorption of the latest technology, smooth migration from older systems to up-to-date solutions, close alignment of information technology with strategic goals, access to veteran network experts, and freeing up management to concentrate on business rather than ever-changing computer technology.

  • Top Rated Minnesota Computer Service Companies MCSE Expert Certified Florida Computer System Consultant
  • Telecommuters Assistance nearby Honolulu - Call Desk Augmentation Consulting Experts Honolulu, Waikiki
  • Troubleshooting Meraki MR30H Access Point Meraki Wireless Access Point Specialists
  • Ubuntu Linux Engineer Mandrake Linux Consulting Services
  • VPN Online Help Consultant Services Cisco RADIUS Security
  • Vermont Migration Support Network Consulting Service Montana
  • VoIP Infrastructure Solution for SIP Integration Support Unified Communications Manager Remote Support
  • Washington Migration Remote Technical Support Maryland
  • Wave 2 wireless controller Consultant Wave 2 wireless controller Online Support Services
  • Windows 8.1 Storage Spaces Systems Consultant Windows 8.1 Backup and Restore Specialist
  • Windows Server 2008 Hyper-VI Computer Engineer Windows 2008 R2 Consulting
  • Windows Server 2008 Hyper-VI Technology Consulting Windows Server 2008 R2 Remote Support Services
  • Windows Server 2008 R2 Technology Consulting Windows 2008 R2 Consultant

  • Network Consulting SQL Server 2014 and Windows Server 2012 R2
    SQL Server 2014 AlwaysOn Support Services

    Microsoft SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates transparently across all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services including system design, configuration, management, remediation, and application development services to help businesses of any size to achieve fast return from their SQL Server 2014 deployment.

  • Windows Server 2012 R2 Private Cloud Computer Engineer Windows Server 2012R2 Live Migration Support Outsourcing

  • Android VPN Computer Engineer
    Support Services Android and Windows Server integration

    Progent's seasoned group of network consultants and application specialists have years of experience delivering online and on-premises assistance for organizations of any size who want to incorporate Android phones into their information systems so that users can work together while on the go. Progent offers the breadth of know-how to solve technical problems that involve multiple vendors and that entail a combination of legacy and up-to-date information technology. Progent offers budget-friendly remote technical support to assist you with any aspect of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed technical support to assist you to handle particularly stubborn technical problems, or Progent can provide comprehensive project management support to ensure that you finish major IT initiatives on time and within budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers expertise with operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training to help you manage and operate Android phones and tablets efficiently.

  • Windows Server 2012R2 Private Cloud Network Consulting Windows Server 2012 R2 Live Migration Remote Consulting

  • SharePoint Backup and Recovery Computer Engineer
    SharePoint 2019 PowerApps Onsite Technical Support

    Progent's certified SharePoint 2019 and SharePoint Online consultants offer economical remote and onsite expertise, application development, and technical support services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you plan and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud resources into a cohesive information management system.

  • Windows Server 2012R2 Storage Spaces Support Technical Support Windows Server 2012R2 Server Manager
  • Windows Server 2019 Cluster Operating System Rolling Upgrade Computer Consulting Windows Server 2019 Security and Compliance Remote Troubleshooting
  • Windows Server 2019 High Availability IT Consulting IT Consultant Windows Server 2019 Failover Clusters
  • Windows and Solaris Help and Support Specialist Windows and UNIX
  • Wireless LAN Consultant Services Wireless LAN Online Support Services

  • Computer Security IT Services
    Law, Investigation and Ethics Compliance Audit

    For smaller businesses, network security and regulatory compliance can be too complicated to stay ahead of but too risky to ignore. The largest biggest institutions have been breached, and the top cloud services have on occasion been knocked out. It looks as though there's nowhere to run. Progent has made it economical for small and midsize businesses to carry out critical IT security tasks successfully by offering the advantage of billed time to the closest minute without any minimum charge for remote help. You can have the help of a world-class computer expert to provide just the knowledge you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can help your business with any aspect of system security including security audits, malware screening and recovery, spam and email content filtering, email data leak protection, compliance reporting, and designing a comprehensive security strategy.

  • eCommerce Outsourced Programming Crystal Reports Integration Companies

  • Immediate MOM 2007 Online Support Services
    System Center Operations Manager Integration Services

    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, optimizing and repairing Microsoft SCOM solutions and can provide organizations of any size advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and customize SCOM 2012 management packs according to best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises technical support to assist you to remediate critical problems uncovered by Microsoft SCOM 2012.

  • network evaluation Lab Consulting Services Consultants Project Management Test Lab
  • wireless IP phone integration IT Services wireless IP phone configuration Remote Consulting

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