Immediate Remote Support for Honolulu Hawaii UNIX, Linux, or Sun Solaris SystemsFor small companies located in Honolulu Hawaii, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and business continuity preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of information system issues quickly. Efficient support reduces direct costs since solutions take up fewer billable minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves additionally in indirect expenses by reducing or avoiding network outages and related losses due to business discontinuity, upset clients, idle workers, and distracted executives.

Progent's pricing policy for remote support is structured to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you actually get. Unlike typical remote support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing prevent scenarios where quick solutions somehow turn into major bills. Progent's penchant for solving technical issues quickly translates into your business saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has refined a collection of customized tools and field-proven methodologies that permit the highest level of efficiency for remote technical support and repair for small business IT systems. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your environment remotely without breaching corporate security.

Progent's sophisticated customer support reporting application maintains extensive documentation for the service that Progent's clients have been provided. Progent's authorized service personnel have access to the history of all help delivered to every Progent client by any consultant. This database of anomalies and repairs is organized as an easily retrievable proprietary database that permits Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to additional extensive technical support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find the most efficient solutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Honolulu Hawaii or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based support engineers offer advanced credentials in a comprehensive array of products and technologies. This broad range of IT skills allows Progent's engineers to manage almost any problem likely to occur in a small or midsize company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To support businesses with mixed-OS networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote support services provided by Progent to customers in Honolulu include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology including network architecture, email systems, network and process security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and migration from legacy systems to the latest MS Windows or Linux-based environments. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can provide urgent phone-based assistance for analyzing problems affecting UNIX/Linux networks powered by popular variants of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco CCIE Engineers for Honolulu HawaiiThe Cisco CCIE credential is the top recognition for network engineers, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs know how to handle the most difficult problems encountered in network infrastructure design, installation, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience enables them to fix the most difficult problems rapidly. In typical instances, less experienced service providers can struggle for many hours or even days with identical problems that a CCIE can resolve in minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get urgent assistance for complex network infrastructure problems that are impacting business efficiency but are not within the comfort zone of your regular network support personnel. Progent's CCIE support experts can communicate with your environment using sophisticated on-line support tools to provide fast, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Certified Microsoft Windows Experts
    Microsoft Windows Experts for Honolulu HawaiiProgent's Microsoft-premier online service experts can provide computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

    Progent also can deliver a wide range of online desktop support services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Premier Network Security Experts
    CISSP Certified Network Security Specialists for Honolulu HawaiiProgent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your business to recuperate rapidly following a damaging breach. Security services offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; building secure mechanisms for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special projects that small businesses often need. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center support alternatives for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are designed for small organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who require fast communication with an efficient Help Desk with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or revamping your established one, selecting or modifying Help Desk Call Center software products to handle the particular demands of your corporation, or providing temporary online staff to reinforce your in-house Call Center team during unusually busy situations like software transitions, mass updates, or installing new business software.

    Progent's Help Desk team of experienced information technology consultants provides your clients in Honolulu Hawaii quick access to a reliable support resource with extensive experience providing phone help and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a significant enabler of company efficiency, and Progent's goal is to fix instead of simply annotate network problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced engineering support and training in special business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft business applications including CRM, Office Project, Office Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Mac professionals can support the imaginative components of Mac environments by providing remote consulting services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or establishing an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent can provide businesses in Honolulu Hawaii remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By detecting looming problems before they result in network outages, automated monitoring can head off inconvenient and expensive network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments that incorporate a combination of operating systems.

How Your Honolulu Hawaii Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.

Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.

Onsite IT Consulting
Progent locations in Hawaiian Islands

City Address Phone Link
Honolulu 1003 Bishop Street, Suite 2700
Honolulu, HI 96813
United States
(808) 466-7069 Honolulu Network Support Services

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    For businesses that have a mix of Apple Mac and Windows desktops, there are two basic solutions for using Windows-only applications on a Mac: remote access to a physical Windows PC or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach an Apple Mac to a remote Microsoft Windows-based PC to run Microsoft Windows programs and access system resources. Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac system so that you are able to run Microsoft Windows programs directly. Progent's macOS and Mac OS X technology consultants can help your business to maintain these solutions for running Windows software on your Apple Macs and can also assist your organization to assess and install other solutions for Microsoft Windows PC emulation.

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    If your business runs a UNIX, Linux, or Sun Solaris environment or a multi-OS computer system, Progent's CISA and CISM-certified security specialists can help your whole enterprise in a wide range of security topics such as security management procedures, security architecture and models, access control products and techniques, software development security, business processes security, physical security, telecommunications, network and Internet security, and workplace recovery preparedness. CISM and ISSAP stipulate the fundamental competencies and worldwide standards of knowledge that information security professionals are expected to master. These accreditations offer executive management the assurance that consultants who have achieved their CISM, CISSP or ISSAP qualification have the experience and knowledge to deliver effective security management and engineering services.

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  • On-site Technical Support Helpdesk Outsourcing Services Call Center Outsourcing Services Help and Support
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    Progent's certified Excel and Office 365 Excel consultants offer a wide range of remote support services to assist you to design, program, pilot test, install, manage, and debug applications based on any release of Excel, including Excel Online and Office 365 Excel. Progent can assist your business to migrate your legacy Excel solutions to the latest releases of Excel, support Excel on iOS-based iPhones and iPads and Android phones and tablets, and fix compatibility problems between various releases of Office Excel. Progent offers as-needed support to clients who need a quick fix to a stubborn problem associated with Excel and Progent also offers comprehensive project management support for migrating or developing mission-critical applications built on Excel. Progent's cost-effective online training for Excel can be customized to meet the needs of individual users or teams.

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    Disaster Recovery IT Services

    Progent's Disaster Recovery/Business Continuity specialists have extensive experience helping small organizations to minimize system downtime by offering affordable remote consulting for disaster recovery/business continuity planning, high-availability IT infrastructure, backup/restore solutions, and non-disruptive system maintenance. Progent's business continuity experts can assist you to plan and test an efficient business continuity plan that aligns with your business needs and IT budget. Progent's disaster recovery engineers can assist you to design, deploy, and manage fault-tolerant technologies including redundant Internet access, virtualization, clustering, load balancing, transparent online backup, and geographically dispersed data centers.

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  • ProSight Remote Network Infrastructure Troubleshooting Engineer
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    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues.

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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Microsoft 365 Exchange Online and local Exchange systems. This allows you to have some Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help your organization with any facet of planning, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on schedule and on budget.

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    Progent's Microsoft and Cisco-certified consulting engineers can assist you to determine the benefits of Exchange 2010 for your business and can assist your IT staff to design and carry out a smooth upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Exchange 2007 that will offer quick ROI by increasing your workers' efficiency, cutting the expense of equipment and service, streamlining administration, and consolidating your vital communications platforms.

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    E-Mail Guard is Progent's economical anti-spam and anti-virus solution that offers small businesses world-class protection from spam, viruses, directory harvesting, and other varieties of email-borne attacks on computer networks. E-Mail Guard is powered by Postini's perimeter management technology, a full suite of web-managed spam filtering and anti-virus services that defuse email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their e-mail application, irrespective of server platform, hardware technology, or data center location.

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    Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small company's production servers in a solution that gives the maximum level of availability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management services are built on proven virtualization techniques that enable small businesses with mixed- platform environments to economize dramatically on the costs of capital investments, system support, and IT administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor flexibility.

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    Progent's pricing policy is to bill for phone support and in-person visits per minute. As a result, you are charged just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

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    Barracuda's budget-friendly CloudGen Firewall appliances combine web filtering, safe remote connectivity, SSL VPN, high-security SD-WAN, and Zero-Trust support along with centralized management across your whole enterprise including on-premises, public cloud, and hybrid network architectures. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent can deliver the depth of skill to be your one-stop resource for network help, maintenance, training, and security consulting.

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  • ASA Firewall Network Consultant
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    The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network consultants can help you to maintain your legacy PIX or Cisco ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, optimize, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent offers a broad array of cost-effective support services to assist your company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows, macOS and OS X, or various editions of Linux. Progent can provide on-premises or online help for individual computers or notebooks or help your business to plan and implement a company-wide rollout of new or revised OS platforms and applications. Progent can also provide engineers and technicians to assist your company to plan for and implement a site relocation or merger designed to cause minimal disruption of your productivity.

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    Progent can help small and medium-size organizations to configure collaborative technology to enable their telecommuters to benefit from positive teamwork with fellow workers and clients.

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  • Microsoft SUS Services
    Consultant Windows Server Update Services

    Microsoft Windows Server Update Services enables network managers to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, IT personnel can completely and effortlessly manage the installation of patches that are released via Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, configuring client's workstations, establishing the Group Policy settings, and ensuring your Microsoft WSUS Group Policy Object is associated with an Active Directory container that makes sense for your network environment.

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    Progent's remote connectivity and wireless synchronization experts can assist you to plan and configure connectivity solutions for off-site desktops, notebooks, and wireless handhelds so they integrate seamlessly with your IT network, enabling you to optimize the productivity of your remote workforce.

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