For small companies in Honolulu Hawaii, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote support services offer excellent leverage because they are equipped with the real-world background and the sophisticated technology to solve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. In contrast to typical remote service firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where quick solutions manage to turn into major invoices. Progent's penchant for solving problems efficiently results in your business spending less cash.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and proven processes which promote the maximum level of effectiveness for online consulting and troubleshooting for small and midsize business IT networks. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's Technical Response Center to interface to your system without violating system security.
Progent's powerful service reporting system keeps detailed histories of the service that Progent's customers have received. Progent's staff engineers have access to the details of all help rendered to each client by any Progent consultant. This history of trouble tickets and solutions is stored as a readily retrievable internal knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists can determine optimal resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Honolulu Hawaii or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's remote support professionals have certified skills in an extensive array of technologies. This wide range of capability enables Progent's engineers to address practically any emergency likely to crop up in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To help companies with mixed-OS environments, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services available from Progent to customers in Honolulu include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide array of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy applications to the latest Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and indicates a person's networking knowledge at the expert level. CCIEs know how to resolve the most complex problems surrounding network design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to find solutions for the most intractable problems quickly. In many cases, less qualified service providers can wrestle for hours or days with the same problems that a CCIE can resolve in minutes.
Few consulting firms make CCIEs available to support small and medium sized companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can receive timely support for serious network problems that are impacting business productivity but are not within the comfort zone of your regular IT maintenance personnel. Progent's Cisco-qualified CCIE consultants can tie into your computer system using state-of-the-art remote troubleshooting technology to provide fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of online desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to clean up quickly following a serious penetration. Security services available from Progent include: thorough security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm assaults; installing firewalls; establishing safe mechanisms for off-site and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract projects that small businesses often need. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Honolulu Hawaii Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are intended for small businesses who don't have the money or time to build and maintain an in-house Call Center but who want quick access to an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate complex problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or improving your established organization, identifying or enhancing Help Desk Call Center application software to address the special needs of your business, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to deal with unusually busy events such as software transitions, major updates, or rolling out new business software.
Progent's Call Center team of veteran network experts gives your workers in Honolulu Hawaii immediate assistance from a dependable network service group with substantial background providing telephone-based support and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant driver of business productivity, and Progent's intent is to fix and not merely record IT issues.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote advanced consulting expertise and education in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Office Project, Word, and Microsoft Excel. To learn more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can support the imaginative aspect of Apple Mac environments by offering remote help services and education in imaging, audio, and motion video. Progent's support professionals offer help in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Honolulu Hawaii remote network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they expand into network outages, automated monitoring can avoid inconvenient and costly network failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a combination of OS platforms.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.
Progent locations in Hawaiian Islands