For small and midsize companies in Honolulu Hawaii, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage because they have the practical background and the sophisticated tools to solve the majority of information system problems quickly. This reduces direct expenses because solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike typical remote support organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick fixes manage to end up as big tabs. Progent's penchant for handling problems quickly translates into your company conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an array of optimized tools and field-proven processes which permit the maximum level of efficiency for online technical support and troubleshooting for small and midsize business information networks. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's network remotely without breaching network security.
Progent's advanced technical support database system keeps thorough documentation for all service that Progent's customers have been provided. Progent's authorized consultants have access to the records of all help rendered to every Progent customer by every consultant. This archive of trouble tickets and resolutions is organized as a quickly retrievable proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to come up with optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Honolulu Hawaii or to learn more about Progent's online support programs, contact Progent at
Remote Support Services Available from Progent
Progent's remote support professionals possess credentials in an extensive array of technologies. This breadth of IT skills enables Progent's engineers to handle almost any problem that may crop up in a small or midsize company network. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with multi-OS environments, Progent also provides the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical services Offered by Progent to customers in Honolulu include:
Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Progent also can deliver a broad array of online desktop support such as Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows desktops.
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or customizing Help Desk application software to handle the particular needs of your business, or adding temporary phone support staff to supplement your internal Help Desk group during demanding scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of veteran network consultants offers your clients in Honolulu Hawaii immediate contact with a reliable network service group with substantial background providing telephone-based support and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center perception as a key driver of company productivity, and Progent's goal is to resolve instead of just record IT issues.
Progent's Mac experts can nurture the imaginative elements of Macintosh environments by providing remote consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Honolulu Hawaii remote network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they grow into full-scale emergencies, remote monitoring can avoid disruptive and costly information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support a mix of operating systems.
Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.
City | Address | Phone | Link |
Honolulu | 1003 Bishop Street, Suite 2700 Honolulu, HI 96813 United States |
(808) 466-7069 | Honolulu Network Support Services |