For small businesses in Honolulu or anywhere in Hawaii, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer excellent leverage because they have the real-world background and the advanced tools to solve the majority of information system problems quickly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the services that you actually get. In contrast to typical online support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor fixes somehow turn into large bills. Progent's penchant for solving problems quickly translates into your company spending less cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes which allow the maximum level of effectiveness for remote engineering help and troubleshooting for small company computer networks. Progent offers protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising system security.
Progent's proprietary service database application includes extensive histories of the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance delivered to each customer by every Progent consultant. This archive of anomalies and solutions is organized as a conveniently retrievable support database that allows Progent's online support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available other massive support databases and allow quick response from vendors' in-house support staff so Progent's online consulting experts can determine the most efficient resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Honolulu or anywhere in Hawaii or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's remote support professionals have certified skills in an extensive set of disciplines. This broad scope of capability permits Progent's consultants to resolve virtually any emergency that may occur in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support customers with multi-OS environments, Progent also provides the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services Offered by Progent to companies in Honolulu and anywhere in the state of Hawaii include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of computer technology such as network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and simplified management, and transitioning from older systems to the latest MS Windows or Linux-powered environments. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance for resolving problems affecting UNIX/Linux networks powered by popular versions of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to resolve even the most complex problems encountered in network infrastructure design, deployment, management, protection, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs represent an excellent cost-effectiveness because their deep expertise enables them to fix even the most complex problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs available to help small and mid-size companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive timely support for serious network issues that are impacting business productivity but are not within the experience of your local computer maintenance resources. Progent's Cisco CCIE engineers can connect to your environment by means of advanced on-line troubleshooting tools in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support engineers can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint Server development,
Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote PC desktop services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Experts
Progent's qualified CISSP and ISSAP network security consultants offer a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help you to clean up rapidly following a serious penetration. Security services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile connectivity; protecting your messaging system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for contract projects that small businesses frequently request. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on time. Progent's special online engineering solutions include:
How Your Honolulu Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller businesses who lack the money or time to create an in-house Call Center but who want quick access to an efficient Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a transparent addition to your established Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation alternative to handle the most difficult computer system issues, or be ready in overflow situations when your other service providers are swamped.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or enhancing your existing one, evaluating or enhancing Help Desk software to meet the unique requirements of your corporation, or adding temporary phone support personnel to work with your existing Help Desk resources during demanding scenarios like software migrations, major updates, or installing new applications.
Progent's Call Center staff of seasoned information technology consultants gives your customers in Honolulu or anywhere in the state of Hawaii quick contact with an effective network service group with years of experience providing phone support and online diagnostics for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a major contributor to business productivity, and Progent's policy is to resolve and not merely record IT issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team can supply online advanced consulting expertise and training in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft applications including CRM, MS Project, MS Office Word, and Microsoft Excel. For more concerning Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the imaginative elements of Mac systems by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects like capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Honolulu, or anywhere in the state of Hawaii, remote computer system monitoring support centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent for your environment so that your computer support is proactive and automated. By uncovering possible problems before they grow into full-scale emergencies, system monitoring can minimize disruptive and expensive information system failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a variety of operating systems.
To get in touch with Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.