For small businesses located in Honolulu or anywhere in Hawaii, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has provided remote support to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISSP-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's online support engineers represent excellent leverage due to the fact that they have the practical background and the advanced tools to solve most network problems rapidly. This lowers immediate costs since solutions accumulate a smaller number of chargeable minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental costs by minimizing or avoiding system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online service firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where quick repairs somehow turn into substantial bills. Progent's penchant for handling problems quickly results in your company spending less cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to interface to your company's computer system remotely without violating corporate security.
Progent's sophisticated technical support reporting system stores comprehensive histories of the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help provided to each client by every Progent engineer. This history of issues and responses is stored as a readily exploitable support database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other massive technical databases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to determine the best resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Honolulu or anywhere in Hawaii or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's remote technical service professionals have advanced credentials in a comprehensive array of disciplines. This broad range of IT skills permits Progent's consultants to tackle practically any emergency that may occur in a small company information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To help clients with mixed-platform networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote support services provided by Progent to customers in Honolulu and throughout the state of Hawaii include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad range of computer technology including system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and easy administration, and migration from legacy applications to current Windows or Linux-based environments. Progent's team-oriented methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent online help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and certifies an individual's network technology skills at the expert level. Cisco qualified CCIEs can resolve even the most intractable issues occurring in network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs represent an excellent value since their depth of experience enables them to fix even the most intractable problems rapidly. In common cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few service providers make CCIEs available to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get urgent help for severe network issues that are lowering business productivity but are beyond the scope of your local computer service group or consultant. Progent's Cisco CCIE consultants can connect to your environment by means of sophisticated on-line troubleshooting tools in order to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Experts
Progent's Microsoft-premier online service professionals can provide computer problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of online PC desktop support services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP and ISSAP security consultants offer a variety of security solutions to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist you to clean up rapidly following a damaging penetration. Security support services available from Progent cover thorough security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; installing firewalls; establishing safe architectures for off-site and mobile access; protecting your messaging system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of world-class online consulting professionals for contract projects that small companies often request. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Honolulu Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who lack the budget to assemble and manage an internal Call Center but who want fast communication with a reliable Help Desk with professional phone assistance as well as the technical depth to escalate complex problems to high-level consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk or improving your current organization, evaluating or modifying Call Center software products to address the unique demands of your business, or adding temporary online staff to reinforce your in-house Call Center resources to handle high-demand events like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned information technology consultants provides your workers in Honolulu or anywhere in the state of Hawaii fast access to an efficient support group with years of experience providing phone help and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a solid driver of company efficiency, and Progent's policy is to resolve rather than just annotate network issues.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based and in-depth consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications including CRM, Microsoft Project, MS Word, and MS Office Excel. To learn more about Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the artistic aspect of Macintosh systems by offering remote help services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Honolulu, or anywhere in the state of Hawaii, remote network monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause network outages, automated monitoring can minimize inconvenient and costly network failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support multiple operating systems.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.