For small and midsize companies located in Honolulu Hawaii, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support services represent excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable minutes. Online support also avoids the expense of sending a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you are billed just for the services that you actually get. Unlike typical online service firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick fixes somehow turn into large bills. Progent's penchant for dealing with technical issues quickly translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies which permit the highest level of effectiveness for remote engineering help and troubleshooting for small company information networks. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to link to your company's network without breaching network security.
Progent's advanced technical support database system includes detailed documentation of all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of support provided to each client by every Progent engineer. This database of trouble tickets and resolutions is stored as a readily retrievable proprietary database that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft permit access to additional vast support databases and permit quick response from vendors' internal engineering staff so Progent's online service specialists can arrive at the most efficient resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Honolulu Hawaii or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote consulting professionals possess certified skills in an extensive array of technologies. This wide range of technical skills enables Progent's engineers to address virtually any problem likely to take place in a small company network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To provide assistance to clients with multi-platform networks, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to clients in Honolulu include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of computer technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy management, and transitioning from older applications to current Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network consultants, and validates a consultant's networking skills at the master level. CCIEs know how to deal with the most intractable problems surrounding network planning, integration, administration, protection, and repair. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep experience allows them to fix even the most complex problems rapidly. In many instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make CCIEs available to help small and mid-size businesses. Progent offers fast telephone contact with a CCIE so you can get urgent help for serious network issues that are impacting worker efficiency but are beyond the experience of your ordinary network service group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system using advanced on-line support tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN products.
Authorized Windows Support
Progent's Microsoft-expert remote support engineers offer computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly after a damaging penetration. Security support services available from Progent cover in depth security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Honolulu Hawaii Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk Call Center programs for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk support services are a convenient solution for small companies who lack the budget to support an in-house Help Desk Call Center but who need quick access to an efficient Call Center with proficient phone support plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Call Center or improving your existing organization, evaluating or enhancing Help Desk Call Center application software to meet the special requirements of your business, or providing occasional online staff to reinforce your internal Call Center resources to deal with high-demand situations like software migrations, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced network consultants provides your customers in Honolulu Hawaii immediate communication with a reliable support resource with years of background providing phone support and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's intent is to fix and not simply report IT problems.
Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers online professional engineering expertise and education in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and MS Excel. To find out more concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the imaginative components of Apple Mac environments by providing remote help services and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio/video or setting up an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Honolulu Hawaii remote network and server monitoring services centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your computer maintenance is proactive and automated. By spotting possible problems before they cause network outages, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate multiple OS platforms.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.
Progent locations in Hawaiian Islands