For small and midsize companies located in Honolulu or anywhere in the state of Hawaii, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers represent excellent value because they are equipped with the real-world experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers immediate costs because solutions require fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online help is designed to maximize the impact of your network support dollar. Progent bills per minute for phone consulting, so you owe just for the support that you receive. In contrast to many online service companies, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast fixes somehow turn into big bills. Progent's skill at solving technical issues efficiently results in your business saving cash.
Progent's Online Service Tools
Over the years, Progent has refined a set of optimized tools and field-proven processes that permit the maximum level of efficiency for remote technical support and troubleshooting for small and midsize company information networks. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to connect to your computer system remotely without violating system security.
Progent's highly evolved customer support database system keeps thorough histories describing all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of services delivered to every client by every consultant. This database of trouble tickets and responses is stored as a conveniently accessible internal database that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close associations with major industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's phone support in Honolulu or anywhere in Hawaii or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.
Online Support Services Offered Progent
Progent's phone-based network support professionals offer advanced credentials in an extensive array of technologies. This breadth of capability permits Progent's consultants to address almost any crisis likely to take place in a small company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to businesses with mixed-OS environments, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services available from Progent to customers in Honolulu and throughout the state of Hawaii include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide array of computer technology such as system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and transitioning from legacy applications to current Windows or Linux-based solutions. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer urgent online assistance for analyzing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and validates a consultant's network technology knowledge at the expert level. CCIEs can handle even the most stubborn issues associated with network design, deployment, management, protection, and repair. CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional value because their deep expertise enables them to solve the most complex problems quickly. In many instances, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can resolve in minutes.
Few service firms make Cisco CCIEs available to support small and medium sized companies. Progent offers fast telephone access to a Cisco CCIE so you can get timely help for serious network issues that are hurting worker efficiency but are not within the scope of your regular computer service resources. Progent's Cisco-qualified CCIE support experts can interface to your environment via advanced on-line troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified MS Windows Support
Progent's Microsoft-premier remote service experts can provide network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and configuration,
Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a range of system protection services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recover rapidly following a serious penetration. Security support services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; defending your email system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Honolulu Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center service offerings for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are designed for small organizations who lack the resources to support an in-house Help Desk but who require fast response from a dependable Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk or enhancing your current one, identifying or enhancing Help Desk software to meet the special demands of your company, or adding temporary phone support staff to supplement your internal Call Center team during unusually busy events such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned network professionals provides your workers in Honolulu or anywhere in the state of Hawaii rapid assistance from an effective network service group with extensive experience delivering phone consulting and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk recognition as a key driver of company success, and Progent's policy is to fix instead of simply record network problems.
Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group provides online professional engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications such as CRM, Office Project, MS Word, and Microsoft Office Excel. To find out more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the artistic aspect of Apple Mac computing by providing phone-based help services and training in graphics, sound, and motion video. Progent's consultants can provide help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, remote computer system monitoring services powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer support is proactive and automated. By anticipating emerging trouble spots before they result in downtime, automated monitoring can minimize stressful and costly information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks based on a mix of OS platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent.