For small companies in Honolulu Hawaii, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the advanced technology to solve the majority of network issues quickly. Efficient support lowers direct costs since solutions accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization benefits even more in indirect expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the support that you receive. In contrast to typical remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where quick repairs somehow end up as substantial invoices. Progent's penchant for dealing with problems quickly translates into your business spending less money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of customized tools and field-tested methodologies which allow the maximum level of effectiveness for remote help and repair for small and midsize business computer networks. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's remote service group to link to your company's environment without compromising corporate security.
Progent's highly evolved service database application maintains thorough histories of the service that Progent's clients have been provided. Progent's team engineers have access to the details of support rendered to each customer by every consultant. This database of trouble tickets and fixes is organized as a quickly searchable internal knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's remote service specialists can find optimal resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Honolulu Hawaii or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's remote network support professionals offer credentials in an extensive set of products and technologies. This breadth of capability allows Progent's consultants to resolve almost any emergency likely to occur in a small or midsize business network. Certificates earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-OS networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical support services provided by Progent to clients in Honolulu include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a wide spectrum of information technology including network infrastructure, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most difficult challenges associated with network design, integration, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep experience permits them to resolve the most difficult problems quickly. In common cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs available to help small and medium sized companies. Progent offers fast phone access to a Cisco authorized CCIE so you can get timely help for severe network infrastructure issues that are lowering worker productivity but are beyond the experience of your local IT maintenance resources. Progent's CCIE engineers can communicate with your environment using sophisticated on-line support technology to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support experts offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of online desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recover quickly after a damaging breach. Security services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Honolulu Hawaii Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Call Center programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller companies who don't have the budget to build and maintain an internal Help Desk Call Center but who want quick access to an effective Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or improving your established organization, identifying or enhancing Help Desk Call Center application software to meet the unique requirements of your company, or adding occasional online personnel to supplement your existing Help Desk Call Center team to handle high-demand scenarios like software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of seasoned network consultants offers your customers in Honolulu Hawaii rapid communication with an efficient technical support group with substantial experience providing telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a crucial contributor to company efficiency, and Progent's policy is to resolve and not just track technical issues.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth consulting support and education in key business application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and Office Excel. To learn additional information on Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can nurture the creative aspect of Mac environments by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a range of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Honolulu Hawaii remote network monitoring services based on MS Operations Manager network monitoring, adapted by Progent to fit your business so your IT support is proactive and automated. By spotting emerging problems before they evolve into network outages, system monitoring can avoid disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks based on a variety of platforms.
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.
Progent locations in Hawaiian Islands