For small companies in Honolulu Hawaii, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote support services offer excellent leverage because they are equipped with the real-world background and the sophisticated technology to solve the majority of information system problems quickly. Efficient support reduces direct expenses since service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves even more with incidental expenses by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. In contrast to typical remote service firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean model for billing do away with scenarios where quick solutions manage to turn into major invoices. Progent's penchant for solving problems efficiently results in your business spending less cash.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of customized technologies and proven processes which promote the maximum level of effectiveness for online consulting and troubleshooting for small and midsize business IT networks. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's Technical Response Center to interface to your system without violating system security.
Progent's powerful service reporting system keeps detailed histories of the service that Progent's customers have received. Progent's staff engineers have access to the details of all help rendered to each client by any Progent consultant. This history of trouble tickets and solutions is stored as a readily retrievable internal knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting specialists can determine optimal resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Honolulu Hawaii or to find out additional information about Progent's online support options, contact Progent at
Remote Technical Services Provided by Progent
Progent's remote support professionals have certified skills in an extensive array of technologies. This wide range of capability enables Progent's engineers to address practically any emergency likely to crop up in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To help companies with mixed-OS environments, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services available from Progent to customers in Honolulu include:
Progent's UNIX/Linux support engineers can provide emergency online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Progent in addition can deliver a full range of online desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
Progent’s Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or improving your established organization, identifying or enhancing Help Desk Call Center application software to address the special needs of your business, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to deal with unusually busy events such as software transitions, major updates, or rolling out new business software.
Progent's Call Center team of veteran network experts gives your workers in Honolulu Hawaii immediate assistance from a dependable network service group with substantial background providing telephone-based support and online troubleshooting for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a significant driver of business productivity, and Progent's intent is to fix and not merely record IT issues.
Progent's Mac experts can support the imaginative aspect of Apple Mac environments by offering remote help services and education in imaging, audio, and motion video. Progent's support professionals offer help in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Honolulu Hawaii remote network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they expand into network outages, automated monitoring can avoid inconvenient and costly network failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support a combination of OS platforms.
Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.
City | Address | Phone | Link |
Honolulu | 1003 Bishop Street, Suite 2700 Honolulu, HI 96813 United States |
(808) 466-7069 | Honolulu Network Support Services |