For small and midsize companies in Honolulu or anywhere in Hawaii, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value due to the fact that they have the practical background and the sophisticated tools to solve the majority of information system problems rapidly. This reduces immediate expenses since solutions accumulate a smaller number of billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical online service organizations, Progent requires no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where fast fixes somehow turn into big bills. Progent's skill at disposing of problems quickly translates into your company spending less cash.
Progent's Online Support Technologies
Over the years, Progent has developed a collection of optimized technologies and field-tested methodologies that permit the highest degree of effectiveness for online consulting and repair for small business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your network without violating system security.
Progent's advanced service database application includes thorough records describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of all help rendered to each Progent customer by every Progent consultant. This history of problems and resolutions is organized as an easily exploitable internal database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft permit access to additional massive support databases and permit priority access to vendors' internal support staff with the result that Progent's online service specialists can arrive at optimal resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Honolulu or anywhere in Hawaii or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's phone-based network support experts have credentials in a comprehensive array of disciplines. This wide range of technical skills allows Progent's consultants to tackle almost any crisis that may occur in a small or midsize company network. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to companies with multi-OS environments, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based technical support services available from Progent to clients in Honolulu and throughout the state of Hawaii include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and easy administration, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance for diagnosing anomalies within UNIX/Linux networks powered by leading versions of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to handle even the most stubborn problems associated with network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. CCIEs are an excellent cost-effectiveness since their broad experience permits them to resolve the most intractable problems quickly. In typical instances, less experienced service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so you can get timely help for serious network problems that are lowering worker productivity but are beyond the comfort zone of your regular computer service group or consultant. Progent's Cisco-qualified CCIE engineers can connect to your network using state-of-the-art remote troubleshooting technology in order to provide quick, secure, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Support
Progent's Microsoft-qualified remote service engineers offer network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server design,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop services such as Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Qualified System Security Specialists
Progent's qualified CISM and CISSP security consultants offer a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist your business to recover rapidly following a serious penetration. Security support services offered by Progent cover in depth security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile access; defending your email system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for contract projects that small companies frequently need. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Honolulu Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center programs for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller businesses who don't have the resources to create an internal Call Center but who need quick response from a reliable Call Center with proficient phone support as well as the technical depth to escalate complex problems to high-level consultants.
Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless addition to your established Helpdesk team. Progent's Virtual Help Desk can act as an escalation resource for the toughest network challenges, or be available in hectic circumstances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk or improving your established one, selecting or modifying Call Center software products to handle the unique demands of your company, or providing temporary phone support personnel to work with your in-house Call Center resources during high-demand events like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in Honolulu or anywhere in the state of Hawaii quick access to a reliable support resource with substantial background delivering phone support and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a significant driver of business success, and Progent's policy is to resolve and not simply report network issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Experts Group can supply remote professional consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Project, MS Word, and MS Office Excel. To find out additional information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac consultants can promote the imaginative elements of Macintosh systems by providing phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network and Server Monitoring Support
Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, remote network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your IT maintenance is proactive and automated. By spotting potential issues before they expand into crashes, automated monitoring can ward off stressful and costly information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that incorporate a mix of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.