For small companies located in Honolulu or anywhere in the state of Hawaii, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity issues, plus the services of CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online support engineers offer excellent value because they have the real-world background and the advanced tools to solve the majority of information system issues rapidly. This reduces direct expenses since service calls take up a smaller number of chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for remote support is structured to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. Unlike typical online support companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from scenarios where speedy. minor repairs manage to end up as big bills. Progent's skill at solving problems efficiently translates into your company saving cash.
Progent's Online Service Technologies
Over time, Progent has refined a collection of customized tools and proven processes which permit the maximum level of efficiency for remote engineering help and repair for small and midsize business information systems. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to connect to your network without breaching corporate security.
Progent's advanced service reporting system stores comprehensive records for all support that Progent's clients have received. Progent's team service personnel have access to the details of support provided to every Progent client by any Progent consultant. This archive of anomalies and responses is organized as a quickly accessible proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft permit access to other extensive technical databases and allow priority access to manufacturers' in-house support staff so Progent's remote service specialists are able to find optimal resolutions promptly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Honolulu or anywhere in Hawaii or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support engineers offer advanced credentials in an extensive array of technologies. This breadth of technical skills permits Progent's consultants to handle almost any crisis that may occur in a small or midsize business network. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support businesses with mixed-platform networks, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to companies in Honolulu and anywhere in the state of Hawaii include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from older applications to current MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking consultants, and certifies a person's technical knowledge at the expert level. CCIEs know how to deal with even the most complex challenges occurring in network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness since their broad experience enables them to solve even the most difficult problems rapidly. In common cases, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for serious network infrastructure problems that are crippling worker efficiency but are not within the experience of your local IT maintenance providers. Progent's Cisco CCIE engineers can communicate with your environment using the latest remote support tools in order to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN technology.
Authorized Windows Expertise
Progent's Microsoft-qualified online service experts can provide computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server development,
Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISM and CISSP security consultants offer a variety of security services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recuperate quickly after a serious penetration. Security services available from Progent include: in depth network security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies often need. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online engineering services include:
How Your Honolulu Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for smaller companies who don't have the resources to assemble and manage an in-house Call Center but who require fast communication with an efficient Call Center with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent addition to your established Call Center team. Progent's Virtual Help Desk can operate as an escalation resource for the most difficult network challenges, or be ready in hectic situations when your other service providers are too busy.
Progent's Call Center consulting services can assist you in building an effective new Help Desk or improving your current one, identifying or customizing Help Desk software products to address the unique needs of your business, or adding temporary online staff to work with your internal Call Center resources during high-demand situations such as software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of experienced network professionals gives your computer users in Honolulu or anywhere in the state of Hawaii quick communication with an efficient network service group with extensive experience delivering telephone-based support and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's intent is to fix and not simply report technical issues.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team can supply online professional consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Word, and Excel. To find out more on Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can nurture the artistic elements of Macintosh environments by providing remote help services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects like scanning or digitizing audio or video or integrating an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, online computer system monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent to suit your environment so that your computer maintenance is proactive and automated. By spotting emerging problems before they cause crashes, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a mix of operating systems.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.