For small companies in Honolulu or anywhere in Hawaii, Progent provides support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISA and CISM-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's remote support services represent exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of network problems quickly. This reduces direct costs since solutions take up a smaller number of billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's pricing model for remote help is designed to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are billed only for the support that you actually get. In contrast to many online service firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where fast repairs manage to turn into substantial bills. Progent's skill at dealing with problems efficiently translates into your company spending less money.
Progent's Remote Technical Support Tools
Over time, Progent has refined a collection of optimized tools and field-proven methodologies which ensure the maximum level of efficiency for remote help and troubleshooting for small company information systems. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's online support team to interface to your company's environment remotely without compromising system security.
Progent's powerful customer support reporting system stores thorough histories of all service that Progent's clients have been provided. Progent's staff engineers have access to the records of support delivered to every Progent customer by every Progent consultant. This history of anomalies and resolutions is stored as a quickly retrievable internal database that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to other massive technical support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's online service experts are able to arrive at optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Honolulu or anywhere in Hawaii or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based consulting experts possess advanced credentials in a comprehensive set of disciplines. This broad range of technical skills enables Progent's engineers to tackle virtually any crisis that may take place in a small company information system. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support businesses with mixed-operating system networks, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to clients in Honolulu and throughout the state of Hawaii include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of computer technology including system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy administration, and migration from legacy systems to current Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure professionals, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most stubborn issues encountered in network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of experience enables them to fix the most difficult problems quickly. In many cases, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick telephone contact with a CCIE so you can get immediate help for complex network infrastructure problems that are impacting business efficiency but are outside the scope of your ordinary network maintenance personnel. Progent's Cisco CCIE support experts can connect to your computer system via sophisticated remote troubleshooting tools in order to provide efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, as well as VPN technology.
Authorized Windows Support
Progent's Microsoft-qualified remote support experts can provide computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of remote PC desktop services including Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security services that can strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your business to clean up rapidly after a serious breach. Security services available from Progent cover in depth security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; building safe architectures for off-site and mobile connectivity; securing your messaging system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that utilize physical resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting professionals for contract projects that small companies often need. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Honolulu Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center programs for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for smaller organizations who lack the resources to support an in-house Help Desk but who require fast communication with an effective Call Center with proficient telephone support plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Virtual Help Desk is intended for larger businesses and operates as a seamless supplement to your established Help Desk staff. Progent's Virtual Help Desk can operate as an escalation option for complex network challenges, or be available in hectic circumstances when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk or revamping your current one, identifying or customizing Help Desk software products to handle the unique demands of your company, or adding temporary phone support staff to supplement your internal Help Desk team during demanding events like software transitions, mass updates, or installing brand new applications.
Progent's Call Center team of experienced information technology experts gives your clients in Honolulu or anywhere in the state of Hawaii instant access to a dependable network service group with years of background offering phone support and online repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a significant contributor to business performance, and Progent's policy is to solve and not just report IT problems.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Consulting Group can supply online advanced consulting expertise and education in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Excel. To learn more information on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can support the artistic aspect of Macintosh environments by providing remote consulting support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio/video or setting up an audio/video production lab.
Online Network Monitoring Support
Progent can provide companies in Honolulu, or anywhere in the state of Hawaii, remote network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so your IT support is proactive and automated. By exposing possible issues before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and costly network crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate multiple operating systems.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.