Fast and Affordable Remote Technical Support for Honolulu Information Networks
For organizations in Honolulu or anywhere in the state of Hawaii, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.
Progent's online support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because service calls accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is particularly important in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs somehow turn into big bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and field-proven methodologies that ensure the highest level of efficiency for online help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to interface to your company's system remotely without violating corporate security.
Progent's powerful customer support reporting system stores detailed histories for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance provided to each Progent customer by any Progent consultant. This database of issues and repairs is organized as an easily searchable proprietary database that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from manufacturers' internal support staff so Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.
Remote technical support services offered by Progent to businesses in Honolulu and anywhere in the state of Hawaii include:
Authorized Windows Experts
Progent's Microsoft-premier remote support experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration support, Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to assist you company to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and indicates a person's networking skills at the master level. CCIEs can handle the most complex problems occurring in network infrastructure planning, installation, administration, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs are an exceptional value since their broad expertise permits them to fix problems quickly. In typical instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system using advanced on-line support tools to provide efficient, secure, and economical analysis and repair.
Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.
Progent locations in Hawaiian Islands
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's industry-leading selection of connectivity appliances by providing services such as:
CISM and CISSP Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions that can improve the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your business to recover rapidly following a serious breach. Security support services available from Progent cover comprehensive data security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad spectrum of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in networks that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based approach to solving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance resolving problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Honolulu Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Honolulu or anywhere in the state of Hawaii instant access to an efficient support group with substantial background delivering telephone-based support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's goal is to solve rather than just record network problems.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Experts staff offers phone-based advanced consulting support and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Honolulu, or anywhere in the state of Hawaii, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By spotting looming problems before they evolve into crashes, system monitoring can head off inconvenient and expensive service crises. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Honolulu or throughout the state of Hawaii, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system support the instant your organization requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Honolulu company has a local independent consultant or employs an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected system crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Honolulu
Progent's online support, remote repair, system security expertise, and network management services offer companies in Honolulu or anywhere in the state of Hawaii the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your company world class network support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Honolulu and is also ideal for networks in geographic areas of Hawaii that lack consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online service and imposes no periodic subscription fee for services provided during regular business hours. This keeps you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers access to authorized professionals who have experience in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic support services include technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL DBA Services and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By providing a full service centralized source for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that fit the special requirements of your company.
- State of the Art Online Connectivity Tools
Protected remote access allows Progent's service professionals to see exactly what your customers see. This makes it possible to find fast solutions to issues that might otherwise require a costly personal visit. State-of-the-art online access software and experienced technicians combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online support and remote system analysis.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Service for Maximum System Availability
For offices with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose workers need instant access to a Help Desk Call Center with effective phone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT background, refined support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by every consultant to each client. The discipline of detailing and archiving support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.