Fast Remote Help for Honolulu Computer Systems
Urgent Phone Support for Honolulu SystemsFor companies in Honolulu or anywhere in the state of Hawaii, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology necessary to solve most information system issues quickly. This reduces immediate costs since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes manage to turn into large bills. Progent's skill at disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized tools and field-tested processes which promote the highest degree of efficiency for remote consulting and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to connect to your company's environment without breaching network security.

Progent's proven technical support database system stores detailed documentation for all service that Progent's clients have received. Progent's team engineers have access to the specifics of support provided to every customer by every Progent consultant. This database of issues and fixes is structured as a readily exploitable proprietary knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other extensive technical databases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can find the best solutions quickly.

Online technical support services offered by Progent to clients in Honolulu and anywhere in the state of Hawaii include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced technology used by some of the industry's leading corporations. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the resources to create an internal Help Desk but who want fast response from a reliable Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent supplement to your established Call Center resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for complex technical challenges, or be available in hectic instances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Honolulu or anywhere in the state of Hawaii immediate communication with a large technical support resource with substantial experience providing telephone-based consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a major driver of business success, and Progent's policy is to solve instead of merely document technical problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff provides phone-based advanced engineering support and education in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Honolulu, or anywhere in the state of Hawaii, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By detecting potential issues before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments powered by multiple OS platforms.
How Your Honolulu Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Honolulu or anywhere in the state of Hawaii, Progent's online network support engineers can deliver effective and affordable system support whenever your organization has to have it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to solve network problems quickly while avoiding the expense and lost time associated with on-site service calls.

Even if your Honolulu organization relies on a local freelance consultant or maintains an in-house organization that can handle typical computer issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the knowledge to address sudden system emergencies or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Honolulu
Progent's remote network troubleshooting services enable your Honolulu company to enjoy the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater business worth by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site support resources
    With most offices in Honolulu or anywhere in Hawaii, local computer service resources, whether consisting of independent consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, serious problems can strike when local support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite service people. In these cases, Progent's on-call service experts provide a convenient, quick, and affordable solution to supplement your local resources and to transfer useful knowledge to improve your ability to deal with future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies often depend on individual freelance consultants. Although independent service people carry less overhead than big service firms and can often charge lower rates, they are occasionally overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may force your business to wait for assistance during an emergency. As your network expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system is always available.

  • Create a Scalable Basis for Smooth Expansion
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, stability and expandability issues can impede the productivity of the business. These poorly designed environments need careful analysis, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle critical business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller offices need guidance and technical education to navigate through an ever more complicated array of product alternatives available for promoting business success and improving productivity. These companies do not need a network engineer who is trying to sell a certain vendor's products. Network support and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, refined support software, and understanding of corporate IT enable offices to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the forefront of network service, executing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This means that you get not just expert IT skills, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help per minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by each staff member to each client. The discipline of detailing and organizing support records allows more effective support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.