Fast and Affordable Online Support for Honolulu Hawaii Computer Systems
Urgent Online Support for Honolulu SystemsFor companies in Honolulu Hawaii, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. This lowers direct costs because solutions use up minimal billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization saves even more with incidental costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent charges per minute for phone assistance, so you pay just for the support that you receive. In contrast to typical remote support organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent scenarios where quick solutions somehow turn into big tabs. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies that permit the highest degree of efficiency for remote help and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your environment remotely without compromising corporate security.

Progent's sophisticated customer support database system keeps thorough records of the service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of assistance delivered to each customer by every engineer. This database of issues and resolutions is stored as a conveniently searchable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft open up other extensive technical support databases and permit fast access to vendors' in-house support staff with the result that Progent's remote service specialists can come up with the most efficient resolutions quickly.

Online services provided by Progent to businesses in Honolulu Hawaii include:

ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight line of network monitoring and management services addresses all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow transparent backup and rapid restoration of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and activities that derive the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are requested to verify who you are via a unit that only you have and that is accessed using a separate network channel. A broad range of devices can be utilized as this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting tools designed to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or revamping your current one, selecting or enhancing Help Desk Call Center software to address the unique requirements of your company, or providing occasional online staff to supplement your internal Help Desk Call Center resources to handle high-demand scenarios like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your clients in Honolulu Hawaii quick access to a reliable support group with substantial background delivering phone help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a major enabler of business success, and Progent's intent is to fix rather than simply report technical problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group can supply remote and in-depth engineering expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information about Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Honolulu Hawaii online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager to fit your business so your IT support is proactive rather than reactive. By spotting looming trouble spots before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or environments based on multiple OS platforms.
How Your Honolulu Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Honolulu Hawaii, Progent's phone-based computer support specialists are ready to provide expert and economical IT support the moment your organization needs it. Over 20 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Honolulu business deals with a regular independent support technician or maintains a full time organization that know how to deal with ordinary computer problems, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to address unexpected network emergencies or particularly tough integration problems.

Details of Progent's Remote Network Services for Honolulu Hawaii
Progent's online help, Internet-based repair, system security consulting, and network management services give offices in Honolulu Hawaii unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk support and system management, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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    Progent's Duo services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital devices that drive your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your business.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a easily administered web gateway that acts as a one-server platform for an array of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, allows custom reporting powered by SQL Server, works with Active Directory to simplify policy enforcement, and can be installed as a virtual server to lower costs and improve availability. Progent's Microsoft consultants can assist you to design and carry out test and production deployments; interface Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent can also assist your organization to upgrade economically to Forefront Threat Management Gateway from ISA Server.

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