Fast and Affordable Remote Technical Support for Honolulu Information Networks
Immediate Phone Technical Support for Honolulu NetworksFor organizations in Honolulu or anywhere in the state of Hawaii, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because service calls accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is particularly important in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing avoid scenarios where speedy. minor repairs somehow turn into big bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an array of customized tools and field-proven methodologies that ensure the highest level of efficiency for online help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to interface to your company's system remotely without violating corporate security.

Progent's powerful customer support reporting system stores detailed histories for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of assistance provided to each Progent customer by any Progent consultant. This database of issues and repairs is organized as an easily searchable proprietary database that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and close associations with important vendors such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from manufacturers' internal support staff so Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.

Remote technical support services offered by Progent to businesses in Honolulu and anywhere in the state of Hawaii include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your workers in Honolulu or anywhere in the state of Hawaii instant access to an efficient support group with substantial background delivering telephone-based support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's goal is to solve rather than just record network problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts staff offers phone-based advanced consulting support and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Honolulu, or anywhere in the state of Hawaii, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By spotting looming problems before they evolve into crashes, system monitoring can head off inconvenient and expensive service crises. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of OS platforms.
How Your Honolulu Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Honolulu or throughout the state of Hawaii, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system support the instant your organization requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to fix IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.

Even if your Honolulu company has a local independent consultant or employs an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected system crises or especially challenging integration projects.

Details of Progent's Remote Network Services for Honolulu
Progent's online support, remote repair, system security expertise, and network management services offer companies in Honolulu or anywhere in the state of Hawaii the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can provide your company world class network support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT background, refined support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Microsoft Certified Computer Network Providers

    Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who receive the highest customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, capabilities, and dedication required to achieve the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your business better solutions for your IT network.

  • Symantec VelociRaptor Security Auditor After Hours Symantec Raptor Security Auditing
  • Technical Consultant Sun Solaris UNIX Technology Professional
  • Migration Consulting Honolulu
  • Technical Support Services SMS Migration Systems Management Server 2003 Network Consultant
  • Technical Support Services SonicWall Capture ATP SonicWall NSA 5650 Firewall Auditor
  • Honolulu, Oahu Information Technology Consulting Company
  • Teleworker IP Voice Troubleshooting Offsite Employees VoIP Online Support
  • Top Quality Exchange 2013 Voice Mail Professional Exchange 2013 Availability Consultants
  • Top Ranked Exchange Upgrade Consulting Services Exchange 2010 Migration Consultant Services

  • SCDPM 2016 Network Consulting
    System Center 2016 Cloud Integration Consultant

    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, optimizing and repairing System Center Operations Manager environments and can provide organizations of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on leading practices for tracking network fabric and Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite troubleshooting to help you to fix serious issues uncovered by SCOM 2012.

  • Top Ranked Remote Backup and Restore Service Consulting Consultancy Remote DPM Backup and Restore Service
  • Top Remote Monitoring and Reporting Outsourcing System Center Operations Manager Online Consulting
  • Urgent Android and Cisco Jabber IT Services Android and Windows 8.1 integration Integration

  • Award Winning SMS Server Upgrade Setup and Support
    Troubleshooting Systems Management Server

    Progentís Microsoft consultants provide small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and configuration automation. System Center Configuration Manager is Microsoft's new name for the update management solution previously known as Systems Management Server. System Center Configuration Manager 2007 offers a variety of enhancements to Systems Management Server such as comprehensive automation, integrated Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís certified engineers can show you how to use SMS or System Center Configuration Manager effectively for automated OS and application deployment, security patch administration, software metering, and licensing reconciliation. Progent's engineers can also help you to move efficiently from SMS Server to Configuration Manager 2007.

  • VMware NSX Architecture Specialists Consulting VMware Site Recovery Manager and NetApp

  • Work from home Cisco Engineers Freelancing Jobs
    Recruiter Home Based Cisco Consultant Telecommute Jobs

    Progent's company culture will make you a more capable consultant by improving your technical knowledge and boosting the loyalty of your customers. Progent makes good on this commitment by attracting the best professional talent for you to operate with, offering a state-of-the-art network and communications architecture, running proprietary application utilities to deliver the highest level of support, and by optimizing proven business structures for finding and retaining customers.

  • WLAN Site Survey On-site Technical Support Wireless LAN Site Survey Consultant Services
  • White Papers IT Outsourcing Best Practices IT Outsourcing Advantages White Papers
  • Windows 7 Training Professional Windows 7 Security Specialist
  • Windows Server 2000 Upgrade Consultants Windows Server 2000 Upgrade Consulting
  • Windows Server 2016 Onsite Technical Support Honolulu Hawaii Honolulu Downtown Urgent Windows Network Administration

  • Microsoft Project Server Workflow Training
    Immediate Project Server Time Reporting Remote Support

    Progent's Microsoft-certified consultants offer in-depth support in deploying, using and debugging all versions of Project, Microsoft Project Server, and Microsoft Project Online and can provide a wide range of affordable online support services following proven best practices to help businesses of any size to get all the benefits of this leading project management solution. Consulting support offered by Progent include solution planning, installation and migration, strategies for safe file and status sharing among onsite and remote or mobile users, network optimization, and specialized online training.

  • Windows and Solaris Technical Support UNIX with Windows Configuration
  • Wireless Security Consultant Open Now Wireless Security Technology Professional
  • information Systems Audit Juniper Junos Juniper Junos CLI Protecting

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