Fast Remote Support for Honolulu Computer Systems
For companies in Honolulu or anywhere in the state of Hawaii, Progent provides online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, plus the assistance of CISSP-qualified security experts to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide excellent value because they have the practical experience and are equipped with the advanced tools required to resolve the majority of network problems quickly. This reduces immediate expenses because solutions accumulate minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support expertise is especially helpful in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you pay only for the services that you receive. In contrast to many online support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where quick repairs manage to end up as big invoices. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes which permit the maximum level of effectiveness for online help and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to interface to your network remotely without compromising system security.
Progent's powerful technical support reporting system keeps detailed records of all support that Progent's customers have received. Progent's team consultants have the benefit of the records of all help rendered to every customer by any engineer. This database of issues and responses is structured as an easily accessible internal database that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote service specialists can arrive at optimal solutions promptly.
Remote services provided by Progent to clients in Honolulu and anywhere in the state of Hawaii include:
Certified Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to help you business to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve even the most difficult problems encountered in network infrastructure design, installation, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their broad experience permits them to find solutions for problems quickly. In many cases, less seasoned service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of advanced on-line troubleshooting technology to provide quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity products by providing services that include:
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to clean up rapidly following a damaging breach. Security support services available from Progent cover thorough data security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; installing firewalls; designing safe techniques for remote and mobile communication; securing your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to cover a broad array of computer technologies such as network architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute major projects economically and on time. Progent's special online consulting solutions include:
How Your Honolulu Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting services can guide you in creating an effective new Call Center or enhancing your established one, identifying or modifying Call Center software to meet the special requirements of your corporation, or providing temporary phone support staff to reinforce your internal Call Center group to deal with demanding events like software transitions, mass upgrades, or installing new applications.
Progent's Call Center team of veteran network professionals offers your customers in Honolulu or anywhere in the state of Hawaii immediate contact with an effective support resource with substantial background providing telephone-based consulting and remote repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a significant enabler of company performance, and Progent's goal is to resolve instead of simply document technical problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts Team provides online professional engineering support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, programming, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Honolulu, or anywhere in the state of Hawaii, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so your network maintenance is proactive rather than reactive. By detecting potential problems before they grow into crashes, system monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a mix of OS platforms.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Honolulu or throughout the state of Hawaii, Progent's phone-based network support specialists can provide professional and affordable system help the moment your organization has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while avoiding the cost and lost time that comes with in-person support visits.
Even if your Honolulu organization has a local independent consultant or employs an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers are available to provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to solve sudden network crises or particularly challenging integration projects.
Details of Progent's Remote Computer Support for Honolulu
Progent's phone support, Internet-based repair, system security consulting, and system management services offer companies in Honolulu or throughout the state of Hawaii unparalleled leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk support and network administration, Progent's professionals can deliver your organization world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Honolulu and is also ideal for customers in more remote regions of Hawaii that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support tools, technical information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum charge for online support and requires no monthly retainer for support services provided during normal business hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff professionals who have skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange consulting, system security planning, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise in specific application areas. Support available from the Application Experts Group covers:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Application Programming
Apple Mac Support
Amazon MWS Programming and Debugging
By offering a convenient centralized resource for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that meet the special needs of your company.
- Advanced Remote Connectivity Tools
Protected online access allows Progent's support professionals to see precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise demand a costly onsite visit. State-of-the-art online access software and experienced engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Support for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose workers need immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow businesses to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, in the trenches of IT service, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This ensures that you get not only expert technical help, but also a consultant with proven methods for using computer knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services provided during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be forced to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Companies who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.