Fast Online Support for Honolulu Hawaii Networks
For companies located in Honolulu Hawaii, Progent offers online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's online support experts offer excellent value because they possess the practical experience and are equipped with the sophisticated tools required to solve most information system problems rapidly. Efficient support reduces immediate costs because solutions require fewer billable minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is especially helpful in environments that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing model for online support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to many remote service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor fixes manage to turn into large invoices. Progent's penchant for solving problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-proven processes that permit the highest degree of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to interface to your company's computer system remotely without breaching network security.
Progent's powerful service reporting application stores thorough documentation for all service that Progent's customers have been provided. Progent's authorized engineers have access to the records of assistance provided to every Progent customer by every Progent consultant. This history of anomalies and repairs is stored as an easily accessible internal knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to determine optimal solutions in the least time.
Online support provided by Progent to companies in Honolulu Hawaii include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to assist your company to install, integrate, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 migration support plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates a consultant's networking skills at the expert level. CCIEs know how to deal with the most challenging challenges associated with network design, integration, administration, compliance, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs are an excellent value because their depth of experience enables them to fix problems rapidly. In typical instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of advanced remote troubleshooting technology to provide fast, safe, and affordable diagnosis and remediation.
Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.
Progent locations in Hawaiian Islands
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of connectivity devices. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recover quickly after a serious penetration. Security solutions offered by Progent cover comprehensive network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; defending your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to cover a wide range of information technologies such as system architecture, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help troubleshooting anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight line of network monitoring and management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Honolulu Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or revamping your current organization, selecting or enhancing Call Center application software to handle the particular demands of your business, or adding occasional online staff to reinforce your in-house Call Center resources to handle high-demand scenarios like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of experienced information technology experts gives your computer users in Honolulu Hawaii rapid assistance from an efficient technical support group with extensive experience providing phone help and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a major enabler of business productivity, and Progent's intent is to resolve rather than simply report technical issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team provides phone-based professional engineering expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and training services, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Honolulu Hawaii online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your IT maintenance is proactive rather than reactive. By uncovering potential issues before they cause full-scale emergencies, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple operating systems.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Honolulu Hawaii, Progent's online network support engineers can provide expert and cost-effective system support the moment your business has to have it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Honolulu office works with a regular independent consultant or employs an in-house organization that know how to handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to solve unexpected network crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Honolulu Hawaii
Progent's remote IT consulting services allow your Honolulu company to have the advantages of immediate, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive added business worth by becoming increasingly available, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
For most organizations in Honolulu Hawaii, nearby computer service providers, whether consisting of independent consultants or a full-time maintenance staff, can handle the majority of technical problems. On the other hand, IT crises may strike when your regular resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these cases, Progent's on-call service experts give you an easy, fast, and budget-friendly solution to augment your local resources and to transfer useful information to increase your capability to deal with future issues locally.
- Reduced Dependence on Individual Consultants
For network support, smaller organizations commonly rely on individual freelance service providers. Although independent service people have smaller overhead than larger service firms and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve help may require your company to go without assistance during an emergency. As your network grows, system unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support experts to insure your IT system remains available.
- Build a Solid Basis for Seamless Expansion
Organizations typically begin with an IT architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes can get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the organization. Such badly built systems need careful assessment, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure that can deliver the stable foundation to handle current business requirements and ease future growth.
- Interact with Problem Solvers Instead of Technology Vendors
Smaller organizations need advice and technical training to navigate through an ever more complicated array of product alternatives available for promoting business success and enhancing efficiency. Businesses hardly need a computer consultant who is trying to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match technical expertise with the real interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, refined support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick solutions so you will not be forced to allow less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by every consultant to each customer. The discipline of documenting and organizing support records allows more efficient service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.