Fast Remote Help for Honolulu Computer Networks
For businesses in Honolulu or anywhere in the state of Hawaii, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to resolve most network problems quickly. This lowers direct costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast solutions manage to end up as major tabs. Progent's skill at solving technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and field-proven methodologies that promote the maximum level of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to communicate with your network remotely without violating corporate security.
Progent's proven customer support reporting system stores detailed histories of the service that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance delivered to every Progent client by every consultant. This archive of problems and responses is organized as a conveniently accessible internal database that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft open up additional massive support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to come up with the best resolutions promptly.
Online support services provided by Progent to businesses in Honolulu and throughout the state of Hawaii include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified online support professionals can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop support services to help your business to install, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network engineers, and validates a person's networking knowledge at the expert level. CCIEs know how to resolve even the most complex problems surrounding network infrastructure planning, installation, maintenance, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience permits them to resolve problems rapidly. In many instances, less experienced service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system using the latest remote troubleshooting technology to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of connectivity appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs planning and integration help, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to recover quickly after a damaging penetration. Security consulting services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online support to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize physical resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad spectrum of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance troubleshooting problems affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
How Your Honolulu Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to support an internal Help Desk Call Center but who need quick response from an effective Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is intended for bigger companies and serves as a transparent supplement to your established Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest computer system issues, or be ready in those circumstances when your other support engineers are swamped.
Progent's Help Desk Call Center staff of experienced network experts provides your computer users in Honolulu or anywhere in the state of Hawaii quick access to an efficient support group with years of experience providing phone help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business productivity, and Progent's target is to solve rather than merely track IT issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, customization, and training services, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Honolulu, or anywhere in the state of Hawaii, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so that your computer support is proactive and automated. By uncovering emerging trouble spots before they expand into downtime, system monitoring can head off disruptive and costly network failures. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems powered by a mix of operating systems.
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Honolulu or anywhere in the state of Hawaii, Progent's online computer support specialists can deliver professional and affordable system help whenever your business requires it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your Honolulu business has a local independent consultant or employs a full time organization that know how to handle common computer problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to resolve unexpected system emergencies or particularly tough integration projects.
Details of Progent's Online Network Support for Honolulu
Progent's online help, remote troubleshooting, network security consulting, and network management services offer companies in Honolulu or anywhere in the state of Hawaii unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Honolulu and is also ideal for networks in geographic areas of Hawaii that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad array of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for online help and asks for no monthly subscription fee for support services provided during regular working hours. This keeps you from facing big invoices for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists who have skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, MS Exchange expertise, corporate security planning, and Help Desk outsourcing services. Progent's Experts group offers world-class consulting support for critical application areas. Support available from the Application Experts staff covers:
Dynamics GP Consulting and Programming
Microsoft Office Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Database Administration and Application Development
MySQL Management Support and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that meet the unique requirements of your business.
- Sophisticated Remote Access Software
Protected remote access permits Progent's service experts to see precisely what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand an expensive onsite visit. Sophisticated online connectivity software and experienced engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite support and remote system monitoring.
- Compatibility with Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for High Network Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of network support, performing a wide range of IT projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to every client. The practice of detailing and organizing support records results in more effective support and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.