Fast and Affordable Remote Troubleshooting for Honolulu Hawaii Computer Systems
For companies located in Honolulu Hawaii, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote technical support experts provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools required to solve the majority of network problems rapidly. This reduces immediate costs because service calls require fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote technical support expertise is especially important in environments that are dependent on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills per minute for phone consulting, so you pay only for the support that you actually get. In contrast to many remote support firms, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate situations where quick fixes manage to end up as substantial invoices. Progent's skill at handling problems efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized tools and proven processes that permit the maximum degree of efficiency for online engineering help and troubleshooting for information networks of all sizes. Progent's Technical Response Center can connect to your company's computer system remotely without breaching corporate security.
Progent's sophisticated service database system keeps comprehensive documentation describing the support that Progent's customers have received. Progent's team consultants have the benefit of the history of all help provided to each client by every consultant. This database of trouble tickets and responses is organized as a readily retrievable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to vendors' in-house support staff so Progent's online service specialists can arrive at optimal solutions quickly.
Remote technical support services available from Progent to customers in Honolulu Hawaii include:
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Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a broad range of technology support including Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting services, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop services to help you business to install, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 11 system design and migration support and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
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Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs can deal with even the most stubborn issues associated with network infrastructure design, installation, administration, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their broad expertise enables them to resolve problems rapidly. In many instances, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system using advanced on-line support tools in order to provide quick, secure, and economical diagnosis and remediation.
Hawaiian Islands Contact Information:
Progent offers consulting services and onsite technical support throughout the Hawaiian Islands.
Progent locations in Hawaiian Islands
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of infrastructure appliances. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to carry out the urgent first step in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can help businesses to identify and isolate breached servers and endpoints and guard undamaged assets from being penetrated. If your Honolulu network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can help your Honolulu organization to reconstruct a network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of IT security experts have the broad selection of skills necessary to rebuild all vital facets of a targeted network rapidly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and operational restoration experts.
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CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to clean up quickly following a serious breach. Security support services available from Progent include: comprehensive information security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; installing firewalls; establishing secure architectures for remote and mobile communication; defending your email system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
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Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for recovering applications and services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware used by the underlying network infrastructure.
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a broad array of information technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
RedHat
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's leading corporations. Progent's ProSight series of network management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable non-disruptive backup and fast restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic information system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured online account and enter your password you are requested to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For more information about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth management reporting tools created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to execute major projects economically and on schedule. Progent's special remote consulting services include:
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Call Center Services
Progent's Call Center programs for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network professionals gives your customers in Honolulu Hawaii fast contact with a large technical support resource with substantial experience providing telephone-based consulting and online repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a significant driver of company productivity, and Progent's policy is to fix and not simply record technical issues.
- Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply remote and in-depth engineering expertise and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, programming, and training offerings, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Honolulu Hawaii online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to suit your business so that your network support is proactive and automated. By exposing emerging trouble spots before they expand into crashes, system monitoring can head off stressful and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a mix of operating systems.
How Your Honolulu Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Honolulu Hawaii, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system help whenever your company needs it. More than two decades of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity associated with in-person support calls.
Even if your Honolulu office deals with a local freelance support technician or maintains an in-house IT staff that can handle day-to-day computer issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to handle sudden network crises or especially challenging integration problems.
Details of Progent's Online Computer Services for Honolulu Hawaii
Progent's phone help, Internet-based troubleshooting, system security consulting, and system management services give companies in Honolulu Hawaii the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk call center services and network management, Progent's experts can deliver your organization world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Honolulu Hawaii and is also ideal for customers in geographic regions that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a per-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for online help and requires no periodic subscription fee for support services provided during regular business hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff specialists with experience in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic support services consist of system integration, MS Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting support in specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Software Development
MySQL Project Management and Software Design
Mac Help
Amazon MWS Programming
By offering a convenient one-stop resource for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that fit the unique requirements of your company.
- Sophisticated Remote Connectivity Software
Secure remote access permits Progent's service experts to see precisely what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand a costly personal visit. State-of-the-art online connectivity software and experienced engineers combine to allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Support for High System Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious offices whose clients need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services provided during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to every client. The practice of detailing and organizing service activity results in more effective support and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who won't let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.