Fast Online Support for Honolulu Information Networks
For organizations in Honolulu or anywhere in the state of Hawaii, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools needed to resolve most information system issues rapidly. This reduces immediate expenses because solutions require fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or avoiding system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges per minute for phone consulting, so you pay just for the services that you receive. In contrast to many remote support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid situations where quick fixes somehow end up as big bills. Progent's skill at solving problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-tested methodologies which permit the maximum level of efficiency for online engineering help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to connect to your environment without compromising network security.
Progent's powerful customer support reporting system maintains detailed records describing the service that Progent's customers have received. Progent's staff consultants have access to the specifics of all help provided to every client by every Progent engineer. This database of issues and solutions is structured as a readily exploitable proprietary knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up other extensive technical knowledge bases and allow quick response from vendors' in-house product engineers so Progent's remote consulting specialists can find the most efficient resolutions promptly.
Remote technical services available from Progent to customers in Honolulu and throughout the state of Hawaii include:
Authorized Windows Expertise
Progent's Microsoft-premier online support experts offer computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable desktop support services to help you business to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and indicates an individual's network technology knowledge at the master level. CCIEs can deal with even the most complex problems associated with network design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using the latest on-line support tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's top-selling family of networking products. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points engineering support, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your company to recover rapidly after a damaging breach. Security consulting services available from Progent cover in depth information security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile communication; protecting your messaging infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to cover a wide spectrum of computer technologies such as system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Honolulu Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of experienced network experts offers your clients in Honolulu or anywhere in the state of Hawaii fast assistance from a reliable network service group with substantial background delivering telephone-based help and remote repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a solid enabler of business performance, and Progent's policy is to solve instead of just record network problems.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft business applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, customization, and training services, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Honolulu, or anywhere in the state of Hawaii, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so that your IT maintenance is proactive and automated. By anticipating looming issues before they cause downtime, remote monitoring can ward off stressful and expensive network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by multiple platforms.
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Honolulu or throughout the state of Hawaii, Progent's phone-based network support specialists are ready to provide professional and economical IT support the instant your organization requires it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Honolulu organization works with a local freelance support technician or maintains a full time organization that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to handle sudden network crises or especially tough integration problems.
Details of Progent's Remote Computer Support for Honolulu
Progent's online help, Internet-based repair, network security consulting, and network management services offer companies in Honolulu or throughout the state of Hawaii the greatest leverage for your IT investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk services and network administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Honolulu and is also ideal for customers in geographic areas of Hawaii that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a minute-by-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for online help and imposes no ongoing subscription fee for support services delivered during regular business hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to authorized specialists who have experience in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core support services include technology integration, MS Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Development and Debugging
Oracle DBA Services and Software Development
MySQL DBA Services and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that meet the unique requirements of your company.
- Sophisticated Online Connectivity Tools
Secure online access allows Progent's support professionals to see exactly what your users see. This makes it possible to find quick fixes to problems that might otherwise demand an expensive personal visit. State-of-the-art remote connectivity tools and expert engineers combine to enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated network monitoring.
- Support for Popular VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for High Network Availability
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support programs are intended especially for budget-conscious offices whose clients need instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, performing a wide variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT help, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be forced to permit minor problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every customer. The practice of documenting and archiving service records allows more effective support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 system tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.