Fast Remote Help for Honolulu Computer Networks
Immediate Phone Help for Honolulu NetworksFor businesses in Honolulu or anywhere in the state of Hawaii, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to resolve most network problems quickly. This lowers direct costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast solutions manage to end up as major tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and field-proven methodologies that promote the maximum level of efficiency for online consulting and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to communicate with your network remotely without violating corporate security.

Progent's proven customer support reporting system stores detailed histories of the service that Progent's customers have received. Progent's authorized engineers have access to the specifics of assistance delivered to every Progent client by every consultant. This archive of problems and responses is organized as a conveniently accessible internal database that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and close associations with key vendors such as Cisco and Microsoft open up additional massive support databases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to come up with the best resolutions promptly.

Online support services provided by Progent to businesses in Honolulu and throughout the state of Hawaii include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to support an internal Help Desk Call Center but who need quick response from an effective Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger companies and serves as a transparent supplement to your established Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation option for the toughest computer system issues, or be ready in those circumstances when your other support engineers are swamped.

    Progent's Help Desk Call Center staff of experienced network experts provides your computer users in Honolulu or anywhere in the state of Hawaii quick access to an efficient support group with years of experience providing phone help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business productivity, and Progent's target is to solve rather than merely track IT issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, customization, and training services, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Honolulu, or anywhere in the state of Hawaii, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so that your computer support is proactive and automated. By uncovering emerging trouble spots before they expand into downtime, system monitoring can head off disruptive and costly network failures. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or systems powered by a mix of operating systems.
How Your Honolulu Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Honolulu or anywhere in the state of Hawaii, Progent's online computer support specialists can deliver professional and affordable system help whenever your business requires it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Honolulu business has a local independent consultant or employs a full time organization that know how to handle common computer problems, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to resolve unexpected system emergencies or particularly tough integration projects.

Details of Progent's Online Network Support for Honolulu
Progent's online help, remote troubleshooting, network security consulting, and network management services offer companies in Honolulu or anywhere in the state of Hawaii unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT background, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of network support, performing a wide range of IT projects for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a consultant with field-tested methods for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to every client. The practice of detailing and organizing support records results in more effective support and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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