Fast Remote Help for Honolulu IT Networks
For businesses located in Honolulu or anywhere in the state of Hawaii, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's remote support engineers provide exceptional leverage because they possess the practical experience and have access to the advanced technology needed to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company saves even more in incidental costs by reducing or eliminating network outages and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. Unlike typical remote support organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor solutions somehow end up as big tabs. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized technologies and proven processes which allow the maximum degree of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's Technical Response Center to communicate with your system remotely without violating corporate security.
Progent's advanced service database application stores extensive documentation describing the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support provided to every customer by every Progent consultant. This archive of trouble tickets and fixes is structured as a quickly exploitable support knowledge base that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available other vast support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's online service specialists can come up with optimal resolutions quickly.
Online technical services provided by Progent to customers in Honolulu and anywhere in the state of Hawaii include:
Authorized Windows Experts
Progent's Microsoft-certified online service professionals offer computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to assist you business to deploy, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and certifies an individual's network technology skills at the master level. Cisco CCIEs can resolve the most stubborn challenges associated with network infrastructure planning, integration, administration, security, and repair. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of experience permits them to find solutions for problems quickly. In typical instances, less seasoned service providers can wrestle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your environment by means of advanced remote troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of networking products by offering services such as:
CISSP, ISSAP, and CISM Qualified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, Linux network against attacks or help you to clean up rapidly after a serious penetration. Security support services available from Progent include: in depth data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; setting up firewalls; building safe architectures for off-site and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for restoring services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that include Linux-based systems with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Honolulu Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the budget to build and maintain an internal Call Center but who need fast communication with a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless extension of your current Help Desk staff. Progent's Virtual Call Center can act as a an escalation option to resolve complex network problems, or be ready in hectic circumstances when your regular resources are overwhelmed.
Progent's Help Desk team of seasoned information technology consultants provides your workers in Honolulu or anywhere in the state of Hawaii instant contact with an efficient technical support group with substantial experience providing telephone-based support and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a crucial contributor to company success, and Progent's policy is to fix rather than merely document technical issues.
- Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group offers online professional consulting support and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Honolulu, or anywhere in the state of Hawaii, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your IT support is proactive rather than reactive. By uncovering potential issues before they expand into full-scale emergencies, automated monitoring can ward off stressful and costly network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that support a combination of platforms.
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Honolulu or anywhere in the state of Hawaii, Progent's phone-based computer support specialists can provide effective and affordable IT help the instant your organization needs it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Honolulu business relies on a local independent consultant or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified consultants can provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected network crises or particularly tough integration projects.
Details of Progent's Remote Computer Services for Honolulu
Progent's phone support, remote repair, system security expertise, and network management services offer companies in Honolulu or throughout the state of Hawaii unparalleled leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your organization world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Honolulu and is also ideal for customers in geographic areas of Hawaii that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a per-minute basis, so you are charged only for the services you use. Progent has no minimum charge for phone support and asks for no periodic subscription fee for support services delivered during regular working hours. This saves you from paying big invoices for simple fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to authorized professionals who have experience in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include system integration, Microsoft Exchange Server consulting, network security design, and Help Desk Call Center services. Progent's Experts group can provide world-class consulting support in specific business applications. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management Support and Software Development
Apple Macintosh Help
Amazon Marketplace Web Service Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough information technology solutions that align with the unique needs of your business.
- State of the Art Online Connectivity Tools
Protected online connectivity allows Progent's service experts to observe precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise demand an expensive onsite service call. Cutting-edge online access software and experienced engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to allow simple problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to every client. The discipline of documenting and archiving service records allows more efficient service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.