Fast and Affordable Online Troubleshooting for Honolulu Networks
Fast Remote Support for Honolulu SystemsFor businesses located in Honolulu or anywhere in the state of Hawaii, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's online support experts provide excellent value because they possess the practical experience and are equipped with the advanced tools required to resolve the majority of network problems quickly. This lowers immediate costs because solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for online support is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing prevent situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for disposing of technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven processes that allow the maximum level of effectiveness for remote technical support and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's online support team to interface to your company's environment remotely without violating system security.

Progent's powerful technical support database system stores thorough records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to every Progent customer by any Progent consultant. This database of problems and responses is structured as an easily searchable support database that permits Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service experts can determine optimal resolutions in the least time.

Remote services offered by Progent to customers in Honolulu and anywhere in the state of Hawaii include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to complete critical projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for businesses who lack the resources to build and maintain an internal Help Desk but who require fast access to a reliable Help Desk with professional phone support as well as the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless reinforcement of your established Call Center resources. Progent's Virtual Call Center can operate as a an escalation option for the toughest technical problems, or be available in those circumstances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Honolulu or anywhere in the state of Hawaii instant communication with an efficient network service group with years of background delivering telephone-based support and online troubleshooting for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a crucial driver of business productivity, and Progent's aim is to solve instead of merely annotate IT problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth engineering support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Honolulu, or anywhere in the state of Hawaii, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so that your computer maintenance is proactive and automated. By detecting emerging issues before they grow into crashes, system monitoring can ward off disruptive and expensive service crises. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that support a variety of OS platforms.
How Your Honolulu Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Honolulu or anywhere in the state of Hawaii, Progent's phone-based computer support specialists can deliver professional and economical IT support the instant your company has to have it. More than a decade of delivering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.

Even if your Honolulu company deals with a regular freelance support technician or maintains a full time organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the experience to solve sudden system crises or especially complex integration problems.

Benefits of Progent's Network Help for Companies in Honolulu
Progent's remote technical help services allow your Honolulu organization to experience the benefits of on-call, expert network support without the cost of managing a full-time IT staff. Your network will derive greater business worth by being more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most companies in Honolulu and throughout Hawaii, nearby network support providers, whether made up of outside consultants or an internal maintenance staff, can handle typical technical problems. However, IT crises sometimes strike when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these cases, Progent's online service experts give you an easy, quick, and budget-friendly way to supplement your regular help and to transfer valuable knowledge to improve your ability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller businesses commonly rely on independent freelance service providers. Although freelance service people carry less overhead than larger support organizations and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of reserve personnel may force your company to go without help during an emergency. As your business grows, system unavailability and problems with critical applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a dependable source of reserve service experts to make sure your network stays up and running.

  • Build a Solid Basis for Seamless Expansion
    Organizations typically begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. These badly designed environments require careful analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture that can deliver the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller companies require guidance and technical training to navigate through an ever more complicated array of product alternatives available for promoting business growth and improving efficiency. They hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the forefront of IT support, performing a broad range of technical projects for a large array of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for using technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be tempted to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to each client. The discipline of detailing and archiving support activity results in more effective support and avoids a variety of common problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.