Progent's Computer Contact Center Outsourcing Support Services for desktop support are designed especially for small businesses who require immediate availability of a Help Desk Service Center with professional phone support and full escalation options but who have to operate within a limited network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Software Recommendation and Integration.
Cisco's Small Business family of wireless access points are Linux-based units intended as value-priced Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network consultants can provide remote or onsite integration and troubleshooting support to help your organization to design, implement, update, tune, manage and debug Cisco Small Business wireless AP deployments of any scale or architecture.
Key features of Microsoft Dynamics GP/Great Plains accounting include a modular structure that lets you license just the functionality you need, a standardized foundation based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, advanced reporting services that permit you to track all activities, income and spending and sales patterns, integration with Microsoft Office to speed access to business information, the ability to integrate data from virtually any database or desktop software into Microsoft GP/Great Plains, and an open architecture that makes it possible to create specialized programs. Progent can show you how to set up and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can offer expert GP support professionals to show you how to convert the advanced features of Dynamics GP accounting into a productive business solution.
Progent's certified SonicWall firewall consultants can show you how to deploy, manage, and update SonicWall firewall/VPN products including the newer SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity consultants can help you incorporate SonicWall firewalls into a complete security plan and design security into your business operations.
Progent's support services for software/firmware update management provide businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints scanners, network infrastructure appliances such as switches and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics.
Progent's ProSight portfolio of managed IT services are designed to provide organizations who have small internal network support teams with affordable help from world-class management platforms and consulting expertise. Benefits of Progent's ProSight line of managed IT services include predictable network management expenses, automation of routine management processes, ongoing adoption of the latest technology, smooth migration from legacy technology to current solutions, close alignment of computer technology with strategic goals, guidance from veteran network consultants, and freeing up management to focus on business instead of ever-changing information technology.
Progent's Help Desk Call Center outsourcing and co-sourcing service programs enable companies to save money, increase productivity, and respond quickly to fast-changing business circumstances.
Barracuda Backup is a low-cost, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can include a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup protects vital company data generated locally, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to assist your business to design, configure, operate and troubleshoot a BDR system based on Barracuda technology.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable and more secure AD environment. Both options also offer the ongoing benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include easier management, better compliance with data security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime.
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and speed up your return on investment.
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your move quickly and affordably. Progent's Exchange 2007 help, troubleshooting, and design services include assistance with the configuration of outside vendor add-ons to Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange 2007 Server.
Progent can provide enterprise clients the help of a certified NetApp consultant to deliver online or onsite expertise for NetApp's complete portfolio of SAN storage products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive patching, system management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to assist you to take care of issues with NetApp SAN storage deployments quickly and affordably based on best practices.
Progent's Microsoft certified consultants provide small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important software quickly and reliably to specified workers, lower software expense and stay compliant by determining patterns of usage, improve Windows security by increasing your knowledge of weak points and by delivering targeted updates, manage your mobile workforce through accepted standards independent of connection or location, and reduce operational costs by efficiently exploiting the management capabilities built into Windows. Progent's SMS engineers can help you use SMS effectively for automated software and application deployment, security patch administration, and asset monitoring management including program and appliance inventory.
Progent's Meraki wireless AP consultants offer online and onsite support services to help organizations of all sizes to design, install, manage, expand or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to configure and support Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive network infrastructure that delivers identical access, responsiveness, security, manageability and uptime for wired and Wi-Fi users regardless of their location or device.
Progent can provide expert support for every step of your Exchange Server 2010 upgrade including end-to-end project management services, site readiness preparation, project design and documentation, specification of new software and hardware required, suggested sourcing, pilot verification at client location or at Progent's test facility, managing temporary coexistence of Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, decommissioning the old servers, and training for client's support group and end users.
Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, enhancing and repairing Microsoft SCOM solutions and can provide companies of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or onsite technical support to assist you to remediate serious problems detected by System Center 2012 Operations Manager.
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Progent has two decades of background assisting small and mid-size companies to design, deploy, optimize, manage, and troubleshoot computer networks that support a remote workforce.
important features of Dynamics GP/Great Plains software include a modular structure that allows you to buy only the functionality you need, a standards-based foundation built on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, advanced reporting capabilities that permit you to monitor all operations, income and expenses and sales trends, compatibility with Microsoft Office to enable access to business data, the capability to integrate data from virtually any db software or desktop software into Microsoft Dynamics GP, plus an open architecture that makes it possible to create specialized programs. Progent can help you configure and support a reliable, protected server and communications network to support Microsoft Dynamics GP, and can offer experienced GP consultants to help you turn the powerful features of Dynamics GP accounting into a productive business management solution.
Progent's Cisco-Certified technology consultants offer professional PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat security, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible combination of security, performance and reliability for business environments of all sizes. PIX firewalls are build around a hardened, specially designed operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive management solutions. Progent's Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
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Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid model. Windows Server 2019 offers major enhancements in capacity, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware.
Progent's Microsoft-certified consultants have over a decade of background designing, implementing, optimizing and troubleshooting System Center Operations Manager solutions and can provide companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure and Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or onsite troubleshooting to help you to remediate serious problems detected by System Center 2012 Operations Manager.
Progent's Microsoft-certified consultants offer cost-effective online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can provide full-service project management support so you can plan and carry out a smooth move from Microsoft Windows Server Essentials to Microsoft 365 and other Microsoft Online platforms and services.
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Dynamics GP accounting includes analytics and reporting capabilities that let you monitor all operations, sales and spending, and market trends with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting consulting expertise can enable you to create reports that allow you to understand your business more completely, turning raw data into useful management information. Progent is able to improve your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other tools in order to offer specialized business software development and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains.
Progent's Microsoft-certified consultants can provide online or onsite expertise to assist businesses of any size to design, deploy, administer, and repair a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier releases of SCDPM or from a different backup system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments. Progent offers occasional help for resolving especially challenging problems, or full project management support. Progent's consultants can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.
Progent offers consulting expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall/VPN appliance that fits your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewalls.
If you want to revamp your production web site, build internal websites for purposes such as HR or employee education, establish a high-impact web presence for a new venture, or write line-of-business, data-driven specialized web applications, Progent can provide skilled and proven web designers. Progent's experts can also show you how to build and maintain a safe, fault-tolerant server and communications network, including remote and wireless connectivity, to support your web solutions.