Additional Topics of Interest

Midsize Company Consulting Firm
CISSP Certified Expert Mid-size Business Technology Consultant

Progent offers IT services for medium size companies who have 100 to 250 network clients. The mid-size company or office has typically been an overlooked segment of the market for IT support expertise. The overhead and service delivery models of major third-party service firms make them excessively expensive for the ordinary mid-size business or small medium business (SMB), which usually has a modest information technology budget with which to maintain an information network whose complexity and capability are frequently similar to the information systems of far larger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual office infrastructure and 24x7 server monitoring, dramatically lowers the network maintenance costs of a small-medium business while offering the mid-size organization with big-company service from certified, IT experts with background in a broad range of midsized business technologies. If your mid-sized organization or small business is looking for the quality of network help appropriate for a mid-size organization without budgeting enterprise prices, call Progent.

24-7 Small Business Server 2008 On-site Technical Support
After Hours Microsoft Small Business Server Professionals

Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the foundation for a feature-rich but manageable information. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires a network expert with hands-on background and broad knowledge in designing and implementing effective and comprehensive information technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and SBS 2008. This experience ensures you success in installing, administering, and servicing network solutions powered by the SBS suite of servers and applications.

Apple OS X Technology Consulting
Computer Engineer Macintosh OSX

Progent's consultants can provide macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows networks, Entourage and email expertise, security services, and custom education. Progent can assist businesses to migrate to macOS from OS X or earlier editions of OS X and Progent can offer help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with iPhone support and Apple iPad synchronization, or moving to iCloud. For business networks built solely on Apple macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, integrating and supporting a network environment that is available, safe, fast and aligned with your organization's objectives.

Small Business IT Consulting Group Microsoft Office 2000
Microsoft Office System Network Consulting Service

Progent’s IT outsourcing packages offer affordable network support for small companies. Whether it includes planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or creating an on-line eCommerce application, outsourcing your network technical services can contain costs and eliminate uncertainties, allowing IT support budgets to grow in a more moderate and manageable fashion than is possible by assembling a bulky, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a protected and robust network architecture for your critical business software based on Windows such as Office XP, Microsoft Office 2003, and Microsoft Office 2000.

ProSight Email Denial of Service Protection Consultancy
Consult ProSight Email Directory Harvest Protection

Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

Support Outsourcing Server Monitoring
Operations Manager On-site Support

Remote 24x7 network monitoring, automated alerts, and actionable reports are crucial to preserving the proper operation of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of any size can afford a level of network stability that was once reserved for enterprises. Progent can provide several RMM solutions available as low-cost services designed to help your company to identify and fix a most network problems before they can impact your business.

Cisco VoIP Phones and Presence Support and Setup
Jabber Specialists

Progent's Cisco VoIP phone and video IP phone experts can help your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

Sun Solaris Remote Engineers
UNIX Online Consolidation

Progent offers national online phone support and troubleshooting services for companies that operate Solaris networks or whose IT systems feature a mix of Solaris and Microsoft Windows products. Online IT help offers optimum leverage for your information technology budget by preserving user efficiency and shortening the time billed for network repair services. Sophisticated online access technology and skilled service specialists and engineers combine to enable Progent to solve the majority of network issues without wasting time and money by going to your site. In most of situations your network problems can be remediated by telephone or via a mix of telephone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA certified security professionals to assist you with the toughest network issues.

Wi-Fi IP phone integration On-site Technical Support
wireless IP phone configuration Integration Support

Cisco's wireless VoIP phones are industrial-grade wireless devices intended for workers who are on the move within campus, hospitality, retail or other environments where IT management requires user endpoints that offer more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones typically demands that IT teams set up and optimize many key pieces of your wireless environment including APs, switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco-certified experts offer online and on-premises support to help your organization create and administer a Cisco wireless IP phone solution by providing integration services that range from debugging the set up of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

System Center 2016 Security Online Support
System Center 2016 and Exchange Online Integration Information Technology Consulting

System Center 2016 delivers major enhancements for managing hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.