Additional Topics of Interest

Online Troubleshooting Supplemental Helpdesk
Helpdesk Sharing Integration

Progentís Shared Call Center service allows your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the top shared professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

Server Management Services
Server Consolidation Outsourcing

Server growth wreaks havoc on IT budgets and management resources. Server consolidation via a virtual architecture offers lower TCO of hardware and faster return on investment, more leveraged utilization of servers, simplified operations, enhanced system uptime, and easier management. Typical uses for virtual servers include hardware consolidation, economical platforms for line-of-business legacy applications based on obsolete operating systems, and affordable quarantine of software development or pilot testing systems from on-line systems.

Massachusetts Repair Installation
Montana System Recovery

Progentís Technical Response Center offers national remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified service experts provide phone support and remote direct network access to troubleshoot and repair technical problems rapidly and economically. The scope of IT experience available from Progent's team of country-wide support professionals allows Progent to escalate even the toughest problems to qualified experts as needed.

Consulting Exchange 2013 Upgrade
Exchange 2013 Configuration Computer Engineer

Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important new features plus a redesigned structure. These enhancements favorably impact key facets of IT such as manageability, availability, security, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and deployment plan, and train your IT team to manage your Exchange 2013 environment. Progent also offers ongoing online consulting and management services for Microsoft Exchange 2013.

SCCM 2007 Patch Management Integration
Expert Microsoft Certified Remote Support Services SCCM 2007 Patch Management

Progent can assist your organization to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security and compliance, and boost productivity by ensuring that operating systems and applications stay up to date, tracking licensing, and monitoring usage patterns to help you make smart purchasing choices. Once your organization is ready to update your SCCM 2007 change management ecosystem, Progent can help you to prepare for and implement an efficient migration to SCCM 2012.

Online Technical Support Online Wireless Site Survey
Open Now Wi-Fi RF Spectrum Analysis for Wi-Fi IT Consulting

Progent's Wi-Fi site survey and predictive modeling help you to plan, implement and troubleshoot a Wi-Fi network optimized for your facilities, offering you a WLAN that has the reception, performance, capacity, QoS, security, and hand-off ability your business needs. Wi-Fi site survey services from Progent include remote predictive modeling for designing a Wi-Fi network and on-premises site survey services for confirming, tuning, and debugging an operational Wi-Fi network.

Consultant Services UNIX, Windows
Windows and Solaris Network Consultant

Progent's UNIX family support experts provide small and mid-size businesses and developers assistance with managing and supporting UNIX, Linux or Solaris systems that run with Microsoft-based technology. Progent offers your business access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This broad range of expertise offers you a convenient single consulting firm to help you build and maintain a secure and robust cross-platform network and communications solution that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.

ASA 5500 Firewalls Network Engineer
ASA 5540 Firewall IT Consultants

Progent's Cisco certified network infrastructure experts can assist you to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

Microsoft Teams and iPhone Consultant Services
Microsoft Teams conference bridges Professionals

Progent can assist your organization to plan an upgrade to Microsoft Teams from Skype for Business Online and install, administer, and debug a cloud or hybrid deployment of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint, and your PBX.

SMS Server 2003 Upgrade Consultant Services
Systems Management Server 2003 Computer Consultant

Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs reduce the net operational expense of managing and configuring software by making it simpler to copy system images, manage mobile devices, and run management utilities. In addition to alerting you about techniques to save management costs by installing SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT tasks involving processes that Feature Packs are intended to make more efficient. Progent's adoption and update services can lower cost and reduce business disruption as you move to new operating systems and programs. Progent's wireless engineers can help you develop efficient procedures and policies to manage handheld computers and smart portable communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security plan that includes standards, processes and technologies to keep your IT network safe.

Co-managed Support Desk Network Consultant
Co-managed Support Desk Outsourcing

Progent's Network Help Desk Outsourcing Support Services for desktop support are designed specifically for small businesses who need fast availability of a Help Desk Service Center with professional telephone support and full escalation options but who have to work within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Services are Helpdesk Support, Secure Remote Access Support, System Assessment, Problem Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.

Remote Exchange 2013 Performance Tuning On-site Technical Support
Exchange 2013 Outlook Web App Computer Consultants

Exchange Server 2013 incorporates major enhancements to the capabilities of Exchange Server 2010 and introduces important innovations plus a redesigned architecture. These enhancements favorably impact key areas including ease of administration, availability, security, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange 2013, design an efficient validation and deployment strategy, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing remote consulting and management for Microsoft Exchange 2013.