Progent provides nationwide remote phone support and consulting services for businesses who run environments powered by variants of the Linux OS or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows products. Remote technical support provides optimum leverage for your IT dollar by preserving client efficiency and shortening the hours billed for network repair services. Sophisticated online access utilities and skilled technicians and engineers allow Progent to handle most network problems without wasting time and money by going to your site. In most of situations your network issues can be dealt with by telephone or via a combination of phone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA premier security professionals to assist you with the most difficult network issues.
Progent's Co-managed Call Center service allows your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Technical Response Center offers nationwide extended hours remote help for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts provide after-hours phone support and online direct network access to troubleshoot and repair network problems quickly and economically. The scope of technical experience represented by Progent's team of nationwide service engineers allows Progent to escalate even the toughest problems to qualified specialists as required. For urgent problems, the Technical Response Center tries to answer your call for support in less than one hour.
For companies with a mix of Apple Mac and Windows desktops, there are two popular alternatives for running Microsoft Windows-only software on a Mac: an external connection to an actual Windows PC or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac allows you to connect a Mac to a remote Microsoft Windows-based computer to run Windows programs and access network resources. Virtual PC for Mac simulates Microsoft Windows on an Apple Mac computer so you can run Windows programs directly. Progent's Mac technology support experts can help your company to manage these products for running Windows applications on your Macs and can in addition assist your organization to assess and install other solutions for Microsoft Windows platform emulation.
Progent's Cisco-certified wireless experts can assist organizations of any size to design, implement, manage and repair Cisco Aironet wireless access point environments to provide the performance, range, density, expandability, security compliance and manageability required for seamless connectivity between wireless and wired networks. Progent offers efficient remote and onsite support for both end-of-life and current 802.11ac Aironet access points and Progent can assist your business design and maintain deployments of indoor and outdoor/industrial Aironet APs.
Progent's IT outsourcing services provide economical network consulting for small companies. Whether it involves designing network infrastructure, creating an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or creating a web-based business solution, outsourcing your IT engineering services can contain expenses and eliminate uncertainties, permitting network support budgets to grow in a more moderate and manageable fashion than is feasible by assembling a large, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to build a secure and robust system architecture for your vital business software powered by Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Progent's Microsoft-certified consultants have 20 years of background designing, integrating, and supporting email systems for clients in the and across the U.S. Progent provides economical Microsoft Exchange Servers consulting support to ensure that your email system offers compliance, service continuity, easy access for off-site and mobile users, efficient administrative utilities, and seamless integration with telecommunications. Progent offers expertise and support services for Microsoft Exchange 2016 Server, Exchange 2013, Exchange 2010 Server, Microsoft Exchange 2007 Server, Microsoft Exchange 2003 Server, and Exchange 2K. Progent can also help small or medium companies to migrate to Microsoft Exchange 2016 Server or Exchange 2013.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, tune, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Meraki wireless AP experts offer remote and onsite support to help businesses of all sizes to design, install, maintain, expand or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a seamless ecosystem that delivers the same access, performance, security compliance, manageability and availability for wired and wireless users irrespective of their location or device.
Progent can provide the services of a CRISC-certified risk management consultant to assist you to plan and deploy an enterprise risk management strategy based on best practices identified by CRISC and crafted to match your company's risk tolerance, business objectives, and IT budget.
Progent delivered a wireless integration solution that allowed a school to improve productivity and eliminate the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote locations as far as 2.5 miles apart and can extend to even greater distances. This wireless alternative provided better bandwidth and dependability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz band it offered protection against local interference.
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer centralized management and automation of modern cybersecurity capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to design and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds.
Progent's Microsoft-certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, tune your infrastructure for local, multi-location, private or public cloud-based, and hybrid datacenters, train your IT support team, develop a corporate-wide security strategy, streamline IT administration, assist with creating applications, and generate and validate a DR/BC plan.
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their reach, reduce their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.
Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer companies of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to import and set up SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and third-party apps and services. Also, Progent can provide fast online or onsite technical support to assist you to fix serious problems detected by Microsoft SCOM 2012.
Progent's Microsoft-certified engineers can assist your company to automate desktop change and update management by delivering expertise with management solutions that include Microsoft System Center Configuration Manager 2007, SMS 2003, and WSUS.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's Wi-Fi site survey services help you to design, install and troubleshoot a Wi-Fi network adapted to your environment, offering you a wireless solution that delivers the coverage, performance, density, data protection, and hand-off ability your company needs.
Progent provides clients the services of engineers who have been awarded some of the computer industry's most prized certifications. Progent believes that customers have the right to know that their IT service professionals have formal testing plus extensive real-world field experience so that Progent's clients can use Progent's service with trust. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings privileges for substantially superior vendor support than is available to uncertified consultants, allowing Progent to deliver customers a higher class of computer service. In other cases, major certifications such as CISM or CISSP for IT security can help corporate clients to demonstrate compliance with regulatory demands by using the services of recognized IT professionals.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's data protection experts can assist you to design, implement and administer a backup plan built around MSP360 Backup technology to protect your IT assets residing on any major public cloud. Progent can provide monitoring and management to prevent data loss resulting from user miscues, computer error, ill-intentioned insiders, and malware attacks like ransomware.
Progent's Juniper-certified NetScreen consultants can assist your company to install and optimize NetScreen 5000 series routers, migrate from previous NetScreen devices to the latest Juniper products, and repair infrastructure issues in all-Juniper or mixed-vendor environments.
Progent can assist your business in any and all phases of your migration to Microsoft Exchange 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage requirements for your VMs, mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Altaro VM Backup software offers small and mid-size organizations a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud architectures and also enables low-cost backup to Microsoft Azure storage. Top capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular recovery options for individual files and emails, support for Windows Cluster Shared Volumes and vCenter for handling large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and offers a wide array of services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup.
Progent's Microsoft Gold-certified Windows Server 2022 experts can help your organization to design and implement an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-based Windows Server Online with a datacenter-based implementation of Windows Server 2022.
Progent's Cisco-premier CCIE network experts can assist you to manage your current PIX or ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, integrate, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Progent's disaster recovery support and business continuity professionals can show you how to design a disaster recovery plan to prepare for an IT network disaster. Progent can show you how to create a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, fault-tolerant network solution that takes into account reliability issues covering a broad range of infrastructure technologies and procedures.
Progent's consultants can help you with every aspect of Microsoft Azure migration such as needs analysis, readiness evaluation, system design, pilot testing, implementation, centralized administration, performance optimization, software license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can assist you to configure and troubleshoot firewall appliances and VPN connections so your users can safely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to create a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure-based services.
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists have extensive backgrounds assisting small and mid-size businesses to minimize network downtime by offering affordable online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, backup/restore systems, and non-disruptive system maintenance. Progent's business continuity consultants can help your company to develop and validate an efficient business continuity strategy that aligns with your business goals and IT budget. Progent's disaster recovery engineers can assist you to architect, deploy, and support resilient technologies including non-stop Internet access, virtualized servers, clustering, network load balancing, continual off-site backup, and multi-location hot backup centers.
Progent's Microsoft-certified consultants offer small and medium size companies enterprise-grade consulting support for Microsoft Systems Management Server and Configuration Manager 2007, Microsoft's standard tools for change and deployment automation. System Center Configuration Manager is Microsoft's new title for the change management solution formerly known as SMS Server. System Center Configuration Manager 2007 offers a range of enhancements to Microsoft Systems Management Server such as comprehensive automation, integrated Vista Windows Server 2008 support, NAP security support, and device driver management. Progent's Microsoft certified consulting professionals can show you how to use Systems Management Server or System Center Configuration Manager effectively for automated operating system and application software installation, security patch control, software tracking, and software license compliance. Progent's consultants can also assist you to move smoothly from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants offer affordable online and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.