The Contact Center support model adopted by Progent's Technical Response Center offers small and midsize businesses an efficient alternative to dependence on freelance consultants by offering extensive expertise accessible to numerous engineering groups, optional round-the-clock access to urgent help, fast escalation to appropriate experts for handling even the most difficult issues, service consistency and reliability, quick follow-up enforced by seasoned IT service managers, a variety of easy-to-use mechanisms for initiating service tasks, plus excellent process visibility enabled by trouble ticket updates and accessible through a web portal.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with multiple locations, mobile workers, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size business design and deploy a configuration of Microsoft ISA Server 2004 that supports your IT security needs without limiting your productivity.
Microsoft ISA 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, virtual private network (VPN), and web caching solution for protecting the Internet-facing networks of any organization against a wide range of attacks. Progent's certified ISA Server consultants can show you how to plan, rationalize, test, install, customize and support the any version of ISA Server on your information system.
Progent's Cisco-certified CCIE network experts can assist your company to maintain your legacy PIX 500 or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, configure, optimize, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
DoubleTake/Carbonite Software publishes a family of products intended to deliver small companies a range of cost-effective alternatives for replicating and recovering business-critical workloads such as Exchange, Microsoft SQL Server, Blackberry, and Microsoft SharePoint. Progent's business continuity planning consultants have in-depth experience integrating DoubleTake/Carbonite technology into small business information systems to achieve an advanced level of fault tolerance and business continuity readiness at an affordable cost.
Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints scanners, network appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and health monitors.
Microsoft Dynamics GP 2010 software is a full-featured business management and analytics solution that integrates data and operations across your business, communicates seamlessly with other solutions, and brings together employees, clients and suppliers regardless of time or location. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for financials, management reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company benefit from the full power of Dynamics GP/Great Plains 2010.
Cisco's Catalyst wireless controllers streamline the administration of Wi-Fi networks by unifying the configuration and management of wireless access points, optimizing wireless throughput by reducing the impact of radio frequency congestion, enhancing wireless uptime with fast auto-failover, and strengthening security by detecting cyber threats and analyzing traffic content according to user class and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's latest Wi-Fi controller technology.
Progent offers national urgent phone support and troubleshooting services for businesses that operate UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX and Microsoft products. Remote network consulting provides optimum leverage for your information technology dollar by protecting client efficiency and limiting the hours charged for network analysis and repair. Sophisticated remote access utilities and skilled technicians and engineers allow Progent to handle most network issues without squandering time and expense by traveling to your location. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to help with the toughest system problems.
Microsoft Windows Server Update Services enables IT administrators to install and track the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, network support staff can fully and easily manage the installation of updates that are released through Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial configuration of Microsoft SUS such as designing the Microsoft Windows Server Update Services deployment, setting up client's computers, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your system environment.
E-Mail Guard by Postini offers constantly updated spam and virus blocking, content filtering, and protection from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini aggregator and service firm. If your business is too small to qualify for a regular Postini license, you can still get access to Postini's Perimeter Manager services through Progent's E-Mail Guard antispam and virus defense aggregation program. Progent's expert email protection professionals can help you create an email security strategy that includes anti-spam and virus defense services and processes.
Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry background, at the forefront of network service, performing a wide variety of technical projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert IT capability, but also a support engineer with proven methods for applying computer knowledge to repair actual network problems quickly.
Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the configuration and control of Wi-Fi APs, tuning Wi-Fi performance by reducing the effect of radio frequency congestion, improving wireless uptime with rapid auto-failover, and hardening security by detecting threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller solutions.
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology by SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats.
Progent's Duo services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices.
Progent can provide a wide array of affordable remote and on-premises support services to assist your business to install, manage, and debug workstations and handhelds based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Progent's ransomware experts can assist your business to assess your ransomware vulnerability, monitor and protect your IT environment, assist with negotiating a settlement with a threat actor, and rebuild a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Progent's IT outsourcing packages provide economical network support for small companies. Whether it involves planning system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new e-mail system, monitoring your system, or creating an on-line eCommerce solution, outsourcing your network technical services can reduce expenses and minimize risks, allowing network support expenses to increase in a more linear and manageable manner than is possible by assembling a bulky, knowledgeable internal IT staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you create a protected and highly available system foundation for your critical business software powered by Windows.
Progent's consultants can help you with any aspect of Azure cloud migration such as requirements analysis, readiness evaluation, system design, pre-production testing, implementation, centralized administration, performance optimization, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can help you to configure and debug firewall appliances and VPN connections so that your clients can securely access to Azure resources, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid cloud environment that transparently integrates on-premises datacenters with Azure services.
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the fast creation of a new generation of enterprise-class applications that can provide your company a significant competitive edge. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET platform.
Microsoft Small Business Server is a low-cost collection of essential servers that offers the foundation for a powerful but easy-to-manage information. The IT sophistication of the Microsoft .NET components bundled with Small Business Server 2011 calls for a network support expert with real-world background planning and building seamless, end-to-end business network solutions. Progent's Small Business Server consultants have an average of more than a decade of experience supporting business networks based on Microsoft technology. This expertise ensures you success in deploying, managing, and troubleshooting IT solutions that include the Microsoft Small Business Server package of servers and applications.
Progent can assist companies of all sizes to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline network management and lower hardware expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of various cloud computing models supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and resources and ensure that you avoid the typical errors small companies make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android handhelds.
Progent can help businesses of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower equipment investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the benefits and limitations of various cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and resources and make sure you sidestep the common mistakes small companies make when moving to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN connections and to manage iPhones and iPads and Google Android handhelds.
Microsoft Small Business Server is an affordable suite of server products that provides the foundation for a feature-rich but easy-to-manage information. The technical demands of the Microsoft .NET components included with Small Business Server 2011 calls for a computer support expert with hands-on background designing and building cohesive, end-to-end business network environments. Progent's Microsoft SBS Server professionals have an average of more than a decade of experience supporting computer networks based on Microsoft technology. This expertise ensures you success in installing, administering, and troubleshooting network environments that incorporate the Microsoft Small Business Server package of servers and applications.
Progent's Microsoft-certified consultants can assist you to update your desktops from 32 to 64 bits. Progent can assist you to calculate the costs and advantages of moving to 64-bit desktop processing, plan an affordable migration process that reduces operational interruptions, and deliver economical, professional remote help to aid your company to install 64-bit desktop operating systems and application programs on your current hardware.
System Center 2016 provides important improvements in the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team offers world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
Microsoft SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, uptime, mobile computing integration, and integrated BI. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for data warehousing, Jason support, Always Encrypted mode, Mobile Report Publisher, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver remote and on-premises expertise to assist organizations of all sizes to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft technologies such as Windows Server, Exchange, SharePoint, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Cisco's wireless VoIP phones are hardened wireless handsets designed for professionals who are on the move within campus, warehouse, retail or other venues where IT management requires portable phones that offer more control, security and durability than is possible with the Bring-Your-Own-Device mode of mobile communications. Integration of Cisco's wireless IP phones typically requires that IT teams configure and fine tune numerous components of your wireless infrastructure such as access points, routers, wireless LAN controllers, and management tools. Progent's Cisco-certified experts can provide online and on-premises assistance to help you create and maintain a Cisco wireless VoIP phone deployment by delivering integration services that range from debugging the configuration of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.
Progent has put together two low-cost service packages designed to enable small businesses to get an independent security assessment from a premier security engineer. With Progent's External Network Security Inventory Scan, an engineer administers an extensive examination of your IT infrastructure from outside your firewall to uncover potential weaknesses in the security posture you present to the public. With Progent's Internal Network Security Inventory Scan, a security engineer executes a system scan from a secure machine within your company firewall to determine vulnerabilities to internal assaults. The two security inventory services are set up and run from a protected remote site.
Progent's Linux consulting experts offer small and mid-size businesses and developers help with administering and maintaining Linux systems that operate with Microsoft-powered networks. Progent can give your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of expertise offers you an easy one-stop consulting firm to help you build and maintain a secure and reliable mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by integrating MS Windows with major Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates over a quarter century of experience assisting manufacturing and distribution organizations to manage complicated supply chains and improve the efficiency of critical processes in order to get products to market quickly and adhere to customer schedules dependably. Progent can provide the expertise of an ERP specialist with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers remote or onsite services that can range from occasional guidance to solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and database administration.
Progent's Microsoft-certified relational database consultants can provide small and midsize businesses online DBA and programming services for leading database platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Services available from Progent include software installation and configuration, database design and programming, administration support, replication solutions, capacity planning, performance optimization, data migration, security and compliance, backup and recovery options, problem solving, and training.
ProSight Data Protection Services ECHO offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information.
Progent can help your organization to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device management solution or assist you to modify your existing SCCM 2012 environment to accommodate your evolving business requirements. Also, Progent can help you to create a software foundation that fully supports SCCM by providing advanced consulting support for associated Microsoft platforms including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Progent is a leading innovator in affordably delivering world-class network help to small companies. Progent's success in handling the network support needs of the historically underserved small business market is the cumulative result of major technical and operational breakthroughs that have removed much of the conventional costs out of administering network support, injected unprecedented technical skill into the IT service system, and significantly streamlined the solution cycle.
Progent's Microsoft-certified consultants have more than a decade of background designing, deploying, optimizing and repairing System Center Operations Manager environments and can provide organizations of all sizes advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to monitor your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and set up SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast remote or onsite troubleshooting to assist you to remediate critical problems uncovered by SCOM 2012.
Progent can help you to utilize Cisco's infrastructure technology to build a solid basis for your local, private cloud, or hybrid-cloud data center and streamline operations in key areas including hardware consolidation, security and compliance, versatility, uptime, and disaster recovery.
Progent's Ekahau-certified Wi-Fi consultants can help your business to plan, implement, optimize, manage and troubleshoot a Wi-Fi network optimized for your environment. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for onsite RF measurement.
The complexity and integration requirements of Microsoft Windows Servers calls for an IT consulting team with hands-on expertise and in-depth familiarity with designing and integrating seamless, comprehensive network technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progent's consulting support can assist you with designing, installing, managing, and supporting Windows Server systems that maximize the business value of your IT network. Progent's consultants can help you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.
Progent is a reseller and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that includes machine learning technology and advanced services to deliver comprehensive endpoint detection and response (EDR).
Progent's Technical Response Center offers low-cost nationwide after-hours remote assistance for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide extended hours phone support and online direct computer access to troubleshoot and repair technical problems quickly and affordably.
Progent's Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP. Dynamics GP is an accounting and business analysis tool built, like all Microsoft financial solutions, on the expandable and familiar platform of Windows technology. Dynamics GP offers a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and configure, and with its segmented design you can purchase only the functions you currently need, with the ability to expand users and enlarge functionality when necessary. Progent's Dynamics GP/Great Plains consulting experts can help you install, configure and administer the latest release of Microsoft Dynamics GP or migrate efficiently from an older version.
Progent can assist businesses of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and library resources; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your company to upgrade from a legacy edition of System Center Virtual Machine Manager or from another virtualization management system, and Progent can help you to optimize and repair your existing SCVMM environment to make sure you realize the highest possible return on investment.
Progent believes that a carefully architected and implemented information system can be a crucial factor for enabling any firm's success, and we apply this credo in our corporate system infrastructure. Progent has built a fault-tolerant virtual office network that allows Progent's in-house engineers and certified contractors to offer fast and effective support, cooperate easily on challenging projects, and gain from professional and personal maturity from being part of a dynamic company ethos of self motivation and independence.
Progent's Check Point firewall consultants can help you plan, configure, and manage firewall environments that rely on Check Point NGFW security gateways and Check Point's cloud-based security services. Progent can also assist you maintain legacy Check Point firewall models or migrate smoothly to Check Point's modern firewalls.
The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of support in Microsoft technology, assures you success in selecting the version and configuration of Windows 2003 Server that aligns best with your company's strategy. Progent can also help you with planning, deploying, managing and supporting sophisticated IT solutions based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.