Consulting Support Services for BlackBerry Technology
BlackBerry wireless PDAs were once among the most popular products for achieving location-independent connectivity to messaging, scheduling, web applications, and other critical business information. Progent offers Houston, Texas companies the expertise of BlackBerry-qualified experts who can help organizations to maintain existing BlackBerry deployments or transition efficiently to a more popular smartphone solution.
As the complexity of small business IT technology has increased, and as the need for enterprise-class security, reliability, and disaster recovery has become the standard for organizations of any size, successful integration and maintenance of BlackBerry solutions has grown more difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small businesses frequently resort to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent offers the services of BlackBerry-qualified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the need for an in-house BlackBerry solutions expert and lowering the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of knowledge, coupled with Progent's efficient online service delivery model, gives small companies an affordable alternative for incorporating BlackBerry products productively into their information system.
Progent's experts can assist your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging systems work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to help you monitor and control BlackBerry smartphones throughout your company, define security policies that are right for your company, customize mobile applications, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be recovered quickly and safely.
BlackBerry BES Server Consulting and Technical Help
The BlackBerry Enterprise Server gives companies a single and secure source for incorporating BlackBerry smartphones into their email, collaboration, and software application environment. BlackBerry BES Server allows wireless BlackBerry users to access Exchange Server, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry devices with workstations to ensure up-to-date information for collaborative programs such a schedules, address books, tasks, instant messaging, and specialized business software. Due to BlackBerry BES Server support for Exchange, mobile workers with BlackBerry handsets can have push-based access to Exchange email as well as to IM-enabled applications through Microsoft Office Communications Server and Lync Server 2010 integration.
Progent's BlackBerry-certified consultants can help you plan, install, and troubleshoot BlackBerry BES Server so that you optimize the productivity of BlackBerry clients, simplify the administration of a BlackBerry environment, and reduce the cost of supporting a mobile workforce.
Expert BlackBerry Technical Services Offered Remotely from Progent
Progent's authorized BlackBerry engineers are available by phone to deliver expert assistance to businesses in the Houston region or throughout the state of Texas. Progent's seasoned online consulting experts have helped IT organizations resolve computer issues and cut IT service expenses in every state in the United States and built a large base of satisfied clients. (Refer to Progent's client testimonials.)
Progent can provide remote help for a broad array of issues related to BlackBerry software and devices such as wireless synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and improving wireless security. Major BlackBerry credentials earned by Progent's consulting professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can also assist you to resolve a broad array of issues concerning synchronization, device detection, email consistency, web access, mobile connections, IM, workstation software configuration, and BlackBerry Desktop Redirector.
As a top innovator in delivering nationwide remote support for small company IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support costs at a minimum and, by handling issues quickly, maximizes the efficiency of your BlackBerry smartphone clients.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.
Progent's BlackBerry consultant can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and produce documentation for a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements analysis, solution design, roll-out strategy and implementation, performance tuning, design of a high-availability architecture, information backup and disaster recovery planning, and system-wide security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless solution that fits within your information technology budget and supports your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which administration model and equipment meet your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions about options for software editions, processors and storage, network topology, and application set up.
To maximize network security, Progent's BlackBerry-certified consultant can help you to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to perform network-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry environment.
Contact Progent for Help from a BlackBerry-Certified Professional
In order to get in touch with Progent about engineering assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.