Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when IT personnel are likely to be slower to recognize a break-in and are less able to organize a rapid and forceful response. The more lateral progress ransomware can achieve inside a victim's system, the longer it will require to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to take the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Houston area to identify and quarantine infected servers and endpoints and protect undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Houston
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery nearly impossible and effectively throws the datacenter back to square one. So-called Threat Actors (TAs), the hackers behind a ransomware attack, insist on a ransom fee for the decryption tools needed to recover encrypted data. Ransomware assaults also attempt to exfiltrate files and hackers require an extra ransom for not posting this data on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can be a major problem depending on the nature of the stolen data.

The recovery process after a ransomware attack has a number of crucial phases, most of which can be performed in parallel if the response team has enough members with the necessary experience.

  • Quarantine: This urgent first step requires blocking the sideways progress of the attack within your network. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine activities consist of cutting off affected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal acceptable degree of functionality with the shortest possible downtime. This effort is typically at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network topology, and protected remote access. Progent's ransomware recovery experts use advanced workgroup tools to organize the complex restoration effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a customer's managers and network support group to prioritize tasks and to put essential resources on line again as fast as feasible.
  • Data restoration: The effort necessary to restore data impacted by a ransomware assault varies according to the condition of the network, the number of files that are encrypted, and which restore techniques are needed. Ransomware assaults can destroy key databases which, if not properly shut down, may have to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work may be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were not connected during the assault. Progent's Altaro VM Backup consultants can help you to deploy immutable backup for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including administrators or root users. Immutable storage provides an extra level of protection and recoverability in case of a ransomware breach.
  • Deploying advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same AV technology implemented by many of the world's largest corporations such as Netflix, Visa, and Salesforce. By delivering in-line malware blocking, classification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if any. Activities consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryptor tool; debugging failed files; creating a clean environment; remapping and connecting datastores to match precisely their pre-attack condition; and reprovisioning physical and virtual devices and software services.
  • Forensics: This process is aimed at discovering the ransomware attack's storyline across the targeted network from beginning to end. This audit trail of how a ransomware attack progressed within the network helps you to assess the impact and uncovers shortcomings in rules or processes that need to be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is usually given a top priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important activities like operational continuity are pursued concurrently. Progent maintains an extensive roster of information technology and security professionals with the knowledge and experience required to perform activities for containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises network services across the U.S. for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned high-level certifications in core technologies including Cisco networking, VMware, and major Linux distros. Progent's data security consultants have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This breadth of skills allows Progent to salvage and integrate the surviving pieces of your IT environment after a ransomware intrusion and reconstruct them rapidly into an operational network. Progent has worked with leading cyber insurance providers like Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Houston
For ransomware recovery expertise in the Houston metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent offers affordable online access to consultants with expertise in a broad range of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops plus notebooks and smartphones. Progent offers expertise for all major backup platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can help your company to install, enhance, or troubleshoot backup/restore solutions for a range of environments such as on-premises, edge to datacenter, cloud-based, or hybrid.

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  • Professional Progent Cybersecurity Experts in the News 24/7/365 Consultants Progent Cybersecurity Media Relations

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    Network Installation Microsoft Solutions Framework Project Methodology

    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the forefront of IT support, performing a wide variety of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of individual best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world network problems quickly.

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  • Professional Email Scoring Thresholds
    Consultants Email Intent Analysis

    Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of ProSight Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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  • Windows Server 2016 Disaster Recovery Planning Remote Support Services
    Windows Server 2016 Software Load Balancing Information Technology Consulting

    Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting to assist businesses of any size to plan and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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  • Risk Assessment Remote Consulting Risk Mitigation Support Services

  • Immediate Reporting Custom Applications
    Web Site Coding

    For custom program development, Progent can supply software design consultants to write line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products such as Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's experts can use Microsoft IIS to create custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent offers experts in a wide array of custom software development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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  • SQL 2008 Reporting Services Programming SQL Server Replication Consultancy
  • Houston Sugar Land Baytown Houston MongoLock Crypto-Ransomware System-Rebuild
  • SQL Server 2012 AlwaysOn Remote Support Services Microsoft SQL Server 2012 Computer Consulting
  • SQL Server 2012 Computer Consulting Services Texas Medical Center, Houston Westchase, Houston Microsoft SQL Server 2017 IT Service Provider
  • Houston NotPetya Ransomware System-Restoration Westchase, Houston, United States
  • SQL Server 2017 Always On Availability Groups Consultants Technical Support Services SQL Server 2017 on Linux

  • Microsoft Windows Server 2012 Clusters Computer Consulting
    Windows Server 2012 Cluster Management Professional

    Progent's certified failover clustering consultants can help businesses to evaluate the benefits of adopting Microsoft Windows Server 2012 clustering to create an advanced fault-tolerant/disaster recovery strategy, assist you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for failover clusters that include physical servers or virtual machines, and help you to centralize the administration of failover clusters.

  • SQL Server 2019 Data Mining Remote Troubleshooting Consulting Services SQL Server 2019 Always On
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  • SharePoint 2013 Workflow Manager Technology Consulting Services Consultant SharePoint 2013
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  • Small Business Private Clouds Consultants Private Cloud Integration Consulting Services
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  • Houston WannaCry Ransomware System-Rebuild Houston Texas
  • SonicWall TZ300 Firewall Cybersecurity Companies SonicWall NSA 6650 Firewall Firewall Configure
  • Specialist Apple OS X Tiger 24x7 Apple OS X Tiger Network Consultant
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  • Unified CM clustering Online Consulting
    Engineer Unity

    Cisco Cisco Unified Communications Manager (CUCM), originally branded CallManager, acts as the center of Cisco's collaboration solution. Unified CM and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating tightly with unified messaging applications that include Cisco Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's CCIE-certified network consultants can deliver efficient and affordable online and onsite support to assist businesses of all sizes to build and administer CUCM ecosystems by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum productivity. Progent can assist with any aspect of CUCM support and debugging in areas such as integrating Cisco VoIP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server failover systems for survivability, capacity planning, and integration with Exchange and Skype for Business.

  • Subcontractor Jobs Microsoft MCSA Support Contract Jobs Microsoft MCTS Consulting

  • Cisco Management Computer Outsourcing Consultants
    Cisco Router Security Consulting Companies

    Progent's Cisco CCIE network infrastructure consultants can help your business to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco VoIP phone support, and CUCM/CallManager software support.

  • Support Outsourcing CRISC Certified CRISC Certified Risk Monitoring Integration Support
  • Westchase, Houston Houston WannaCry Crypto-Ransomware System-Restoration
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  • Tandberg Video Conferencing Consultancy Video Conferencing Outsourcing
  • Houston Maze Crypto-Ransomware Operational Recovery
  • Technical Consultant System Center 2012 R2 Virtual Machine Manager VMM and SQL Server Consulting Services
  • Technical Support SharePoint Greenspoint, Houston SharePoint Server 2019 Support Services Houston Uptown
  • Temporary IT Support Staffing Help Consulting Specialist Midtown Houston Houston, United States IT Staffing for Network Service Organizations
  • Top MS Windows Small Business Server Online Help MS Windows Small Business Server 2008 Services
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  • Top Quality Barracuda Backup Bare Metal Recovery Remote Troubleshooting Barracuda Backup Disaster Recovery IT Consultant
  • Top Ranked Microsoft MCP Support Contractor Jobs Sacramento California, United States Telecommuter Jobs MCSE Engineer Davis CA
  • Top Ranked Specialists MongoLock ransomware recovery ransomware removal and file restore Services
  • Top Rated IT Consulting High-Availability Failover Clustered Servers Zero Downtime Clustered Servers Support and Help

  • Remote Windows Server 2016 Hybrid Cloud Integration Remote Consulting
    Windows Server 2016 Disaster Recovery Information Technology Consulting

    Progent's certified information technology experts offer Windows Server 2016 integration consulting to assist organizations of any size to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.

  • Top Rated Microsoft MCITP Support Jobs Concord Computer Consulting Contractor Job Lafayette, CA
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  • Emergency Consult Flexential Tampa Internet Data Center
    Flexential Tampa Colocation Center Consulting

    Progent makes use of the Flexential Tampa colocation center mainly to deliver private cloud hosting services. Progent maintains a team of IT consultants based in the Tampa area, and Progent also offers remote expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity planning experts. Progent can also help you to plan and implement a migration to the Flexential facility with services such as designing solution architecture, recommending hardware, system setup and testing, debugging, streamling online network management, and educating your network support team.

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  • Two-factor Authentication Integration Support Support Services ProSight Duo MFA

  • Aironet 802.11ax Wireless Computer Consultants
    Remote Support Services Aironet 3700 Access Point

    Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide online or on-premises integration and troubleshooting services to help you to plan, configure, update, tune, administer and debug Aironet Wi-Fi access point deployments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to combine your wireless environment with your wired network and cloud-hosted resources to build an enterprise-wide connectivity foundation that is easy to manage and scale. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, location and setup of Aironet Wi-Fi APs to accommodate your unique office design, building structure, and expected workloads.

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  • VMware Workspace ONE Endpoint Management Integration Company 24 Hour MCSE Expert Certified Software Consultant VMware Workspace ONE
  • Windows 2003 Server Network Consultant Remote Professional Microsoft Windows 2003
  • Windows 2022 Hyper-V IT Consultants Microsoft Certified Windows Server 2022 Hybrid Configuration On-site Technical Support
  • Windows Essential Business Server Computer Consulting Windows Small Business Server 2008 Professional

  • MS SQL Network Intrusion Penetration Testing
    SQL Server Capacity Planning Contract Programming Firm

    Microsoft SQL Server 2005 offers indispensable, standardized tools to computer experts as well as to information workers, reducing the complexity of creating, integrating, managing, and accessing enterprise information and analytical programs in environments ranging from mobile devices to corporate information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and broad knowledge in designing and building information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

  • Windows Server 2008 Hyper-VI Help and Support Microsoft Certified Partner On-site Technical Support Windows Server 2008 Security
  • Houston Hermes Ransomware Repair Texas Medical Center, Houston
  • Windows Server 2016 Storage Replica Information Technology Consulting Windows Server 2016 Software Load Balancing Technology Consulting Services
  • Harris County Texas Houston NotPetya Crypto-Ransomware Operational Recovery
  • Windows and Linux Engineer Linux, Windows Consultancy
  • ransomware business recovery Engineers Immediate ransomware system rebuild Consulting

  • Microsoft Hyper-V 3.0 Technical Support Services
    Biggest Expert Microsoft Certified Outsourcing Hyper-V 3.0 Shared Nothing Live Migration

    Microsoft Windows Server 2012 R2 Hyper-V enhances server virtualization in important areas including multitenancy, agile network infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your business to benefit from Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut network costs and enhance availability.


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