Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ConsultantsRansomware has become an escalating cyberplague that presents an enterprise-level danger for organizations vulnerable to an assault. Multiple generations of crypto-ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and continue to inflict havoc. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with daily as yet unnamed viruses, not only do encryption of online information but also infect most available system backups. Information replicated to cloud environments can also be rendered useless. In a poorly architected environment, it can make automatic restoration hopeless and effectively knocks the datacenter back to zero.

Getting back online programs and data following a crypto-ransomware outage becomes a race against time as the victim tries its best to stop the spread and clear the virus and to restore enterprise-critical activity. Due to the fact that ransomware needs time to replicate, assaults are usually launched on weekends and holidays, when successful penetrations are likely to take more time to recognize. This multiplies the difficulty of quickly mobilizing and orchestrating a capable mitigation team.

Progent offers an assortment of help services for securing Houston enterprises from crypto-ransomware penetrations. Among these are staff training to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based threat protection to discover and extinguish zero-day malware attacks. Progent in addition offers the services of veteran ransomware recovery professionals with the talent and commitment to re-deploy a compromised network as soon as possible.

Progent's Ransomware Restoration Help
Soon after a ransomware event, even paying the ransom demands in cryptocurrency does not guarantee that cyber criminals will provide the needed codes to decipher all your information. Kaspersky Labs estimated that 17% of ransomware victims never recovered their files even after having paid the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the typical crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The other path is to re-install the mission-critical components of your IT environment. Without the availability of complete data backups, this requires a wide complement of skill sets, top notch team management, and the ability to work non-stop until the job is completed.

For twenty years, Progent has made available professional Information Technology services for businesses across the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes engineers who have earned high-level certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-recognized industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience with accounting and ERP software solutions. This breadth of experience affords Progent the skills to knowledgably understand critical systems and re-organize the remaining pieces of your Information Technology environment following a ransomware penetration and configure them into an operational system.

Progent's ransomware group uses best of breed project management tools to orchestrate the sophisticated restoration process. Progent knows the importance of working quickly and in unison with a customer's management and IT staff to prioritize tasks and to put essential applications back online as soon as possible.

Customer Case Study: A Successful Crypto-Ransomware Penetration Recovery
A client hired Progent after their network was taken over by Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by North Korean state hackers, possibly adopting technology exposed from America's NSA organization. Ryuk goes after specific businesses with little ability to sustain operational disruption and is one of the most profitable instances of ransomware malware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business located in the Chicago metro area and has around 500 staff members. The Ryuk intrusion had brought down all essential operations and manufacturing processes. The majority of the client's system backups had been directly accessible at the start of the intrusion and were destroyed. The client was evaluating paying the ransom demand (exceeding two hundred thousand dollars) and wishfully thinking for good luck, but in the end utilized Progent.


"I cannot thank you enough about the care Progent gave us throughout the most critical period of (our) company's survival. We would have paid the criminal gangs except for the confidence the Progent group provided us. The fact that you were able to get our e-mail system and critical applications back quicker than 1 week was incredible. Every single expert I got help from or e-mailed at Progent was hell bent on getting our company operational and was working 24 by 7 on our behalf."

Progent worked hand in hand the customer to quickly identify and assign priority to the essential elements that needed to be recovered in order to resume departmental operations:

  • Active Directory (AD)
  • Email
  • Accounting/MRP
To start, Progent adhered to ransomware incident response best practices by halting the spread and performing virus removal steps. Progent then started the work of rebuilding Windows Active Directory, the core of enterprise environments built upon Microsoft technology. Microsoft Exchange Server email will not work without AD, and the client's financials and MRP applications utilized Microsoft SQL Server, which needs Windows AD for access to the database.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-penetration state. Progent then helped perform rebuilding and storage recovery on mission critical applications. All Microsoft Exchange Server schema and attributes were intact, which facilitated the restore of Exchange. Progent was also able to collect non-encrypted OST files (Microsoft Outlook Off-Line Data Files) on team workstations and laptops to recover mail data. A recent off-line backup of the client's financials/ERP software made them able to return these essential programs back servicing users. Although a lot of work still had to be done to recover fully from the Ryuk event, the most important services were restored rapidly:


"For the most part, the assembly line operation ran fairly normal throughout and we delivered all customer deliverables."

Over the following few weeks critical milestones in the restoration process were accomplished through close cooperation between Progent engineers and the client:

  • Internal web sites were restored without losing any data.
  • The MailStore Server exceeding 4 million archived emails was spun up and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control functions were fully restored.
  • A new Palo Alto Networks 850 security appliance was installed.
  • Ninety percent of the user PCs were operational.

"A huge amount of what was accomplished in the early hours is mostly a blur for me, but my team will not forget the countless hours all of your team put in to help get our business back. I have trusted Progent for the past 10 years, maybe more, and every time Progent has impressed me and delivered as promised. This time was a Herculean accomplishment."

Conclusion
A likely company-ending catastrophe was averted with hard-working professionals, a wide array of knowledge, and tight teamwork. Although upon completion of forensics the ransomware incident detailed here would have been shut down with current cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and properly executed security procedures for information protection and keeping systems up to date with security patches, the fact remains that state-sponsored cybercriminals from Russia, China and elsewhere are tireless and are an ongoing threat. If you do fall victim to a crypto-ransomware incursion, feel confident that Progent's roster of professionals has substantial experience in ransomware virus defense, mitigation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), I'm grateful for making it so I could get some sleep after we got through the most critical parts. Everyone did an fabulous effort, and if any of your team is in the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Houston
For ransomware system restoration expertise in the Houston area, phone Progent at 800-462-8800 or see Contact Progent.



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    ASA Firewalls with Firepower Information Technology Consulting

    Cisco's Firepower Next Generation Firewalls deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of modern security capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and execute an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's cloud-based services to create and centrally manage network ecosystems that include local offices, data centers, and cloud resources.

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    Progent's seasoned ransomware recovery consultants can help you to reconstruct a network victimized by a ransomware virus like Ryuk, WannaCry, NotPetya, or Locky.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small company's production servers in a solution that delivers the maximum level of availability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting and management options are based on mature virtualization platforms that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and network administration while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.

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    Progent can provide you with application developers who can customize your Microsoft Dynamics ERP, MRP, and accounting system packages to match your particular business requirements. Progent's Microsoft-certified consultants offer experience in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers custom e-Commerce consulting support for secure, company-wide information sharing plus integration with Customer Relationship Management applications.

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    Progent's Cisco-certified Catalyst 802.11ax AP experts can provide economical remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.

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    Progent is one of the most experienced IT consulting companies for integrating email solutions based on Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Microsoft Exchange Server 2000 under common situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.

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    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware.

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  • Cisco ASA 5500 Technical Support Services
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    Progent's CCIE-certified networking consultants can help you to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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