Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Houston
ProgentProgent's consulting support for network service organizations in Houston Texas enables you to offer your customers Progent's consulting expertise and Help Desk support using your company's brand as a seamless augmentation of your in-house network services group. This can ease the way for you to add to your client base, expand your service catalog, satisfy your clients, and improve your bottom line.

Progent's team of network engineers, desktop integration and troubleshooting technicians, IT admins, and data security consultants have worked as seamless supplements to the IT groups of some of the country's largest IT support businesses. Progent's breadth and depth of expertise enables you to widen the scope of your IT support practice, and Progent's transparency helps you strengthen and protect your branding.

Progent is a network support company with 20 years of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any independent IT services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service firms offers seamless resale to your clients of world-class services. Progent bills your firm exclusively and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is fundamental to a successful service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but difficult to configure and manage. Smaller IT service organizations rarely have the required budget or personnel. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to keep their company branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing services enable you to expand your support workload, the range of technologies your firm can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
  • Normal support times are 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in larger metros is available across the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your clients enter service requests using your own branded web portal, a toll-free phone number, or by directing an email to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For more information on Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a single point of contact for practically all technical expertise your customers may need. You can build your staff and core IT skills at your own pace without being forced to turn down opportunities due to a gap in in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service team, responding to your management, and bills your firm instead of your client.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Reporting: Progent utilizes an advanced documentation platform to make sure all IT services performed are thoroughly documented. This allows your IT support organization to transfer service assignments to in-house personnel when you have sufficient staff and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and affordably accept additional jobs outside your core fields of expertise and serve new geographies without the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network service provider by offering more services to more customers using your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
  • Fast Problem Escalation: With a large team of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Keep Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk support to advanced consulting. Effective online service saves money while delivering fast results.
  • Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Houston, Texas Organizations
Progent's nationwide roster of certified engineers can deliver Houston, Texas companies a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Houston, Texas
To learn more details about Progent's consulting support for network service organizations in Houston, Texas, call 1-800-993-9400 or refer to Contact Progent.