Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Houston
ProgentProgentís consulting services for IT service organizations in Houston Texas enables you to offer your clients Progent's consulting expertise and Help Desk support using your brand as a seamless augmentation of your in-house IT services group. This can ease the way for you to add to your revenue, close gaps in your service catalog, create happy clients, and increase your profits.

Progent's team of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and data security consultants have worked as transparent expansions to the support staffs of some of the country's largest IT service firms. Progentís breadth and depth of expertise allows you to widen the capabilities of your IT service business, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT support firm with 20 years of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private computer support firm in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your customers of professional IT services. Progent bills your firm exclusively and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but also a hassle to configure and manage. Smaller IT service providers do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to retain their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing program enable you to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metros is available across the US at extra cost.
  • You have full control of your clients and invoicing.
  • Your clients submit service requests by means of your own branded Internet portal, a toll-free phone number, or by sending a request to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details about Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service firms allows your support team to act as a single source for practically all technical expertise your clients may need. You can grow your team and strategic in-house competencies steadily without having to decline opportunities due to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your internal IT service group, under your management, and invoices you rather than your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Documentation: Progent uses an advanced reporting platform to make sure all IT services performed are thoroughly documented. This enables your IT support organization to transfer account assignments to internal personnel when you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can quickly and affordably take on more opportunities outside your main areas of expertise and open additional territories without exposure to the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive IT service provider by delivering more services to more customers under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide array of technologies and can be a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a large roster of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered remote network support from Help Desk services to advanced consulting. Effective online service saves money while delivering fast results.
  • Top Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Houston, Texas Businesses
Progent's seasoned team of certified engineers offers Houston, Texas companies a broad range of online consulting and debugging services. Areas of expertise offered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Support for Network Service Providers in Houston, Texas
For additional details about Progent's consulting program for IT service organizations in Houston, Texas, call 1-800-993-9400 or refer to Contact Progent.