In addition to offering rapid contact with high-level IT professionals and subject matter experts (SMEs) to assist Houston, Texas businesses to resolve discrete technical issues or longer-term projects, Progent can provide short-term staffing to deal with more generalized assistance such as desktop help, network administration, and Help Desk call center services. Short-term staffing can help businesses to respond to anticipated or unplanned increases in the need for IT services, which may be caused by scenarios like mergers and acquisitions, data center relocation, platform upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or new compliance requirements. Short-term supplemental staffing can also cover voids caused by the loss of in-house staff members because of scheduled vacations, health issues, termination, etc.

Benefits of Progent's Temporary Staff Augmentation Services
Progent's temporary staff augmentation services give businesses the ability to react to increases in demand for IT personnel without being saddled with the costs and delays associated with reviewing and recruiting professional IT personnel and without the risk of increasing your full-time head count.

Key features of Progent's short-term supplemental staffing services include:

  • Fast access to proven network pros
  • Easy engagement, termination, and resumption of services
  • Transparent extension of your full-time IT team
  • Full reporting of all services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Strong working relationship with a top-level, full-spectrum source for IT support
Progent's Shared Help Desk Call Center Service
Progent's shared Help Desk Call Center program is a specialized on-going staff augmentation alternative that enables IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their internal network personnel and Progent's extensive team of technical support specialists. Acting as a seamless supplement of your full-time Help Desk, Progent's co-managed Call Center program is a collaborative service solution powered by the industry's leading shared professional services (PSA) platform for streamlining, service calls, ticketing, assigning ownership, tracking progress, and producing management reports.

Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises network expertise for businesses across the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Houston, Texas Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Houston, Texas organizations a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:

Contact Progent for Temporary Staffing Services for Houston, Texas Businesses
To learn more about Progent's short-term supplemental staffing services for Houston, Texas companies, call 800-993-9400 or visit Contact Progent.