Besides offering fast access to top-tier network professionals and subject matter experts to help Houston, Texas businesses with discrete technical issues or strategic initiatives, Progent offers temporary staff augmentation to deal with more broadly defined assistance such as PC support, IT management, and Help Desk call center response. Short-term staffing makes it possible for organizations to deal with planned or unplanned increases in demand for network personnel, which may result from situations like mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Short-term staffing can also fill gaps left by the loss of in-house staff members because of vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's temporary staff augmentation services give businesses the flexibility to respond to surges in requirements for network services without being saddled with the costs and hassle associated with reviewing and hiring reliable technical help and without the risk of adding to your permanent staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Service
- Rapid availability of reliable IT professionals
- Easy engagement, termination, and re-engagement of services
- Transparent augmentation of your full-time network support team
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Close relationship with a top-level, full-spectrum resource for IT expertise
Progent's co-managed Help Desk service is a proven flexible staff augmentation alternative that enables IT groups to share the responsibilities of Call Center support seamlessly between their in-house IT staff and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service alternative based on by the leading group professional services tool for streamlining, service requests, ticketing, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing online and on-premises network expertise for organizations throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Houston, Texas Companies
Progent's veteran team of certified consultants can deliver Houston, Texas businesses a broad array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Houston, Texas Businesses
To find out more details about Progent's temporary staff augmentation services for Houston, Texas businesses, call 800-993-9400 or visit Contact Progent.