Besides providing fast access to high-level network professionals and subject matter experts to assist Houston, Texas businesses to resolve discrete IT issues or longer-term projects, Progent can provide short-term staff augmentation to deal with more generalized services such as desktop support, IT management, and Call Center response. On-demand staffing can help businesses to respond to expected or unplanned peaks in demand for IT services, which may result from scenarios like mergers and acquisitions, site moves, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or new regulations. Temporary IT staff augmentation can also cover voids left by the absence of full-time staff members because of vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's temporary staff augmentation services give businesses the ability to react to surges in requirements for network services without dealing with the costs and delays that come with reviewing and recruiting professional IT personnel and without the burden of increasing your permanent head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to seasoned network professionals
- Simple initiation, cessation, and resumption of services
- Seamless augmentation of your full-time network support team
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Close relationship with a world-class, full-service source for network support
Progent's co-managed Call Center program is a proven on-going staff augmentation alternative that allows IT organizations to share the responsibilities of Help Desk support seamlessly between their full-time IT personnel and Progent's nationwide pool of IT support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative service alternative powered by the industry's leading group professional services tool for managing, service requests, ticketing, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT services for businesses of all sizes throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Houston, Texas Organizations
Progent's seasoned team of certified engineers can provide Houston, Texas organizations a wide range of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staff Augmentation for Houston, Texas Organizations
To find out more about Progent's temporary supplemental staffing services for Houston, Texas organizations, call 800-993-9400 or visit Contact Progent.