Fast and Affordable Online Support for Houston Computer Networks
For companies located in Houston or anywhere in the state of Texas, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's remote technical support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of information system problems quickly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in incidental expenses by minimizing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you receive. In contrast to many online service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing save you from scenarios where speedy. minor repairs manage to end up as big invoices. Progent's skill at dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes that allow the maximum degree of efficiency for remote engineering help and troubleshooting for information networks of any size. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's computer system remotely without compromising system security.
Progent's advanced technical support reporting system stores detailed records for all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of all help delivered to each Progent client by every engineer. This database of trouble tickets and resolutions is structured as a conveniently searchable proprietary database that enables Progent's remote technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists can find the best resolutions quickly.
Remote support available from Progent to businesses in Houston and throughout the state of Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to help your business to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking consultants, and indicates a consultant's network technology knowledge at the master level. CCIEs can deal with the most challenging problems surrounding network planning, installation, management, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent value because their depth of experience allows them to solve problems quickly. In typical instances, less seasoned engineers can struggle for many hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of state-of-the-art remote troubleshooting technology in order to perform efficient, secure, and affordable diagnosis and remediation.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of networking devices by providing consulting services such as:
CISM and CISSP Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security services to strengthen the immunity of your Windows, macOS and OS X, or Linux environment against attacks or assist your company to clean up quickly following a serious penetration. Security solutions offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help companies of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies including system architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight suite of network management outsourcing services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your Houston Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center staff of veteran information technology experts provides your computer users in Houston or anywhere in the state of Texas rapid contact with a large network service resource with years of experience providing telephone-based help and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a solid contributor to business productivity, and Progent's goal is to solve instead of simply record IT problems.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Houston, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they result in crashes, remote monitoring can avoid disruptive and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments powered by a variety of operating systems.
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Houston or throughout the state of Texas, Progent's phone-based computer support engineers are ready to provide effective and economical IT help the instant your company has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online access tools to fix IT problems rapidly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Houston company relies on a local freelance support technician or maintains a full time organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to address unexpected system crises or especially complicated integration problems.
Benefits of Progent's Network Help for Offices in Houston
Progent's online support services allow your Houston organization to experience the benefits of timely, expert network support without the cost of managing a full-time IT staff. Your information system will derive greater strategic value by being increasingly reliable, efficient, and secure. Benefits to your company include:
- Seamless virtual expansion of your local IT resources
With most businesses in Houston and throughout Texas, local network support providers, whether represented by freelance consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, IT crises can strike when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual support personnel. In these cases, Progent's on-call support professionals offer a convenient, quick, and budget-friendly solution to augment your regular resources and to transfer useful information to improve your capability to handle downstream issues in-house.
- Less Dependence on Individual Service Providers
For network support, smaller organizations commonly rely on independent freelance service providers. Although freelance service people carry less internal costs than larger service firms and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of backup personnel may require your company to go without help during an emergency. As your company expands, system downtime and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of backup service experts to make sure your IT system stays available.
- Create a Solid Basis for Seamless Expansion
Organizations often begin with an IT system implemented on a modest budget. Lacking a scalable framework, slap-dash fixes often get thrown on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the success of the organization. These badly designed environments require careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network infrastructure able to offer the stable foundation to handle critical business demands and facilitate downstream growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller companies require guidance and technical training to navigate through an increasingly complicated array of product alternatives available for accelerating business success and enhancing productivity. They do not need a computer consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align technical consulting with the real interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT expertise, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help per minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services provided during regular working hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to each customer. The practice of documenting and organizing support records allows more efficient service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.