Fast and Affordable Online Help for Houston IT Networks
For companies in Houston or anywhere in Texas, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional value because they have the practical experience and have access to the advanced tools required to resolve most network issues rapidly. Efficient support lowers immediate costs since solutions require fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding system outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you owe exclusively for the services that you actually get. In contrast to many online service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate situations where speedy. minor solutions manage to turn into major tabs. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven processes which ensure the highest degree of efficiency for remote engineering help and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to access your computer system without compromising network security.
Progent's proven technical support database system keeps comprehensive documentation of all support that Progent's customers have received. Progent's authorized engineers have access to the history of assistance provided to each client by any consultant. This history of issues and responses is organized as a readily retrievable internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft open up additional massive technical databases and permit fast response from vendors' internal support staff with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.
Remote support provided by Progent to clients in Houston and anywhere in the state of Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support professionals offer network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and certifies an individual's network technology skills at the expert level. Cisco CCIEs know how to handle the most difficult issues associated with network planning, integration, administration, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs provide excellent value because their depth of experience enables them to find solutions for problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art on-line support tools in order to perform efficient, secure, and economical diagnosis and repair.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure devices by offering services that include:
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of security solutions to strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to clean up rapidly following a damaging penetration. Security consulting services available from Progent include: comprehensive data security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile communication; securing your messaging system from spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to cover a wide range of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Houston Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the money or time to build and maintain an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a seamless reinforcement of your established Call Center resources. Progent's Virtual Help Desk can operate as a an escalation alternative to handle complex technical challenges, or be ready in those situations when your ordinary support engineers are too busy.
Progent's Help Desk Call Center team of experienced network professionals provides your workers in Houston or anywhere in the state of Texas instant communication with an efficient technical support resource with years of background offering phone support and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk the reputation as a key contributor to business efficiency, and Progent's aim is to solve instead of simply annotate network problems.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based professional consulting support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and education services, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Houston, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By uncovering looming issues before they grow into network outages, system monitoring can head off stressful and costly service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple operating systems.
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Houston or anywhere in the state of Texas, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective system help the instant your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.
Even if your Houston organization has a local freelance consultant or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve unexpected system crises or especially complex integration projects.
Advantages of Progent's IT Support for Offices in Houston
Progent's online support services allow your Houston business to experience the benefits of immediate, enterprise-class IT support without the cost of managing a full-time IT staff. Your network will derive added business worth by being more available, productive, and secure. Benefits to your company include:
- Convenient remote expansion of your on-site support resources
For most organizations in Houston and throughout Texas, nearby network service resources, whether consisting of outside consultants or a full-time maintenance staff, can solve typical technical problems. On the other hand, serious problems may occur when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call support professionals provide a convenient, fast, and budget-friendly way to augment your local resources and to transfer useful information to increase your capability to handle future problems in-house.
- Less Dependence on Freelance Consultants
For network maintenance, smaller businesses often rely on independent freelance consultants. Although freelance consultants have less overhead than big support organizations and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on a trip, or in class, the lack of reserve help may require your company to go without assistance during an IT crisis. As your network grows, system downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup service expertise to make sure your network stays available.
- Create a Solid Foundation for Seamless Expansion
Businesses often begin with an IT system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get thrown onto a shaky foundation. As a company grows, stability and expandability problems can hinder the success of the business. These poorly built systems need careful assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network architecture able to offer the solid foundation to handle vital business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Product Vendors
Smaller businesses need advice and technical training to negotiate an ever more complex array of technology alternatives capable of promoting business success and enhancing productivity. They hardly need a computer engineer who is motivated to sell a certain vendor's products. Network support and product selling can lead to a situation where the recommended
solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the real needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT background, refined remote support software, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by every consultant to each client. The practice of documenting and archiving service records results in more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.