Fast and Affordable Remote Help for Houston Information Networks
Fast Remote Support for Houston NetworksFor organizations in Houston or anywhere in Texas, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced technology required to resolve the majority of network problems quickly. This reduces direct costs since service calls use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves even more with indirect costs by reducing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical online service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of customized tools and proven methodologies that allow the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's remote service group to communicate with your computer system without violating network security.

Progent's sophisticated customer support reporting application maintains extensive documentation for the support that Progent's customers have received. Progent's team consultants have access to the records of all help delivered to each customer by every Progent consultant. This archive of trouble tickets and fixes is stored as a conveniently accessible support database that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available other massive support databases and permit quick access to vendors' in-house engineering staff so Progent's remote service experts are able to find the best resolutions promptly.

Remote services available from Progent to businesses in Houston and anywhere in the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting expertise can support you in building an effective new Help Desk or revamping your established organization, evaluating or modifying Help Desk Call Center software to handle the unique needs of your corporation, or adding temporary phone support personnel to work with your in-house Help Desk team to handle high-demand events like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your clients in Houston or anywhere in the state of Texas instant contact with a dependable network service resource with years of background offering telephone-based help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center perception as a major driver of business efficiency, and Progent's goal is to resolve rather than simply annotate network problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based professional consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so your IT support is proactive rather than reactive. By uncovering looming issues before they result in crashes, remote monitoring can minimize inconvenient and expensive service crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by multiple platforms.
How Your Houston Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Houston or throughout the state of Texas, Progent's phone-based computer support specialists can deliver expert and cost-effective system help whenever your company requires it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Houston company has a local freelance consultant or employs a full time organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to fix sudden system crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Companies in Houston
Progent's remote IT consulting services allow your Houston business to have the advantages of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater business value by being increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most companies in Houston and throughout Texas, nearby network support providers, whether consisting of freelance consultants or an internal maintenance staff, can solve typical network problems. However, major troubles may occur when your regular resources are overstretched or absent, and some problems may be associated with IT products that is unfamiliar to your local service personnel. In these situations, Progent's online support specialists give you an easy, quick, and budget-friendly solution to augment your regular help and to transfer useful knowledge to improve your capability to resolve future issues locally.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller offices often rely on individual freelance service providers. While independent consultants have less internal costs than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your company to wait for help during an IT crisis. As your business grows, network downtime and problems with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support experts to insure your IT system remains available.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically start with an information system created on a modest budget. Lacking a scalable infrastructure, band-aid fixes can get piled onto a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the business. Such poorly designed environments require careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a system architecture able to offer the stable foundation to handle current business demands and ease downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complicated array of product options available for accelerating business success and improving efficiency. These companies hardly need a network consultant who is attempting to sell a specific vendor's technology. IT support and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, refined support software, and understanding of corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.