Immediate Online Support for Houston Computer Networks
Immediate Remote Support for Houston NetworksFor organizations located in Houston or anywhere in Texas, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve the majority of information system issues rapidly. This lowers immediate costs because service calls require minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits even more in indirect costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online technical support expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for online help is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you pay only for the support that you receive. In contrast to typical remote support firms, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor fixes somehow end up as major tabs. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized tools and field-proven processes which allow the maximum degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's Technical Response Center to connect to your system remotely without breaching system security.

Progent's sophisticated service database application stores comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of assistance delivered to each Progent customer by any engineer. This history of anomalies and fixes is stored as a quickly exploitable proprietary database that enables Progent's online support experts to share their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with key industry leaders such as Cisco and Microsoft make available other massive technical databases and permit quick response from vendors' in-house support staff with the result that Progent's remote service experts are able to come up with the best resolutions promptly.

Online support services provided by Progent to clients in Houston and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center team of experienced network experts provides your workers in Houston or anywhere in the state of Texas fast assistance from a reliable network service group with substantial background offering phone help and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a major driver of company performance, and Progent's target is to resolve rather than just report IT issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Houston, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your network support is proactive rather than reactive. By exposing looming trouble spots before they result in full-scale emergencies, system monitoring can head off stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by a mix of OS platforms.
How Your Houston Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Houston or anywhere in the state of Texas, Progent's online network support specialists are ready to provide expert and affordable system help the moment your company needs it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Houston business relies on a local independent consultant or maintains a full time organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to fix sudden network crises or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Houston
Progent's remote support services enable your Houston organization to have the benefits of immediate, enterprise-class network support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Houston or anywhere in Texas, nearby network support providers, whether represented by independent consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, major troubles can strike when local support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service experts give you an easy, quick, and affordable solution to augment your local resources and to pass on valuable knowledge to increase your capability to resolve downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller companies commonly rely on independent freelance consultants. While independent consultants have less overhead than big service companies and can often charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of fallback help may force your business to go without assistance during an IT crisis. As your network grows, network unavailability and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your network stays available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically begin with an information system created on a modest budget. Without a scalable framework, band-aid repairs often get thrown onto an unstable foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. These badly designed environments need careful analysis, intelligent strategic planning, and extensive technical knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet current business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies need advice and technical education to navigate through an increasingly complex maze of product options capable of accelerating business success and improving efficiency. They hardly need a network engineer who is motivated to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT background, refined support tools, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, at the front lines of IT service, executing a broad range of technical projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not just world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you are charged just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.