Fast Online Technical Support for Houston Texas Computer Systems
Fast Online Help for Houston SystemsFor organizations in Houston Texas, Progent provides online support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve the majority of network problems quickly. This reduces immediate expenses since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization saves additionally in incidental costs by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online consulting expertise is particularly valuable in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical remote service organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor solutions manage to end up as large invoices. Progent's skill at dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and field-proven processes which ensure the highest level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your company's network without compromising network security.

Progent's sophisticated technical support reporting system includes detailed documentation for the support that Progent's clients have been provided. Progent's team engineers have access to the history of all help rendered to every client by any Progent consultant. This archive of problems and solutions is organized as a readily searchable internal database that enables Progent's remote support experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at the most efficient solutions promptly.

Online services provided by Progent to customers in Houston Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup operations and allow transparent backup and rapid restoration of critical files/folders, applications, images, and virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to focus on more strategic initiatives and activities that derive maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected application and give your password you are asked to confirm your identity on a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time reporting tools designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or revamping your current organization, evaluating or customizing Help Desk application software to handle the particular requirements of your corporation, or adding occasional phone support staff to work with your in-house Help Desk Call Center resources during high-demand events like software transitions, mass updates, or installing new applications.

    Progent's Help Desk staff of veteran network experts gives your workers in Houston Texas quick access to an effective network service resource with substantial background offering phone consulting and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a solid enabler of company performance, and Progent's aim is to resolve rather than merely track IT problems.

  • Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides online advanced engineering support and training in special application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and training for Microsoft applications including CRM, Office Project, Office Word, and Office Excel. To find out more information concerning Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Houston Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure Operations Manager to fit your environment so your IT support is proactive rather than reactive. By uncovering emerging issues before they result in crashes, automated monitoring can ward off disruptive and costly information system failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments powered by a combination of platforms.
How Your Houston Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Houston Texas, Progent's phone-based computer support specialists can deliver expert and cost-effective system support the moment your company needs it. Over 20 years of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Houston office has a local freelance consultant or employs an in-house IT staff that can deal with typical computer problems, Progent's Microsoft certified engineers can still offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to deal with sudden network emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Companies in Houston Texas
Progent's online support services allow your Houston company to experience the advantages of immediate, world-class IT support without the expense of maintaining an in-house IT organization. Your network will acquire added business worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    For most companies in Houston Texas, nearby computer support providers, whether consisting of outside consultants or a full-time IT staff, can solve the majority of technical problems. However, serious problems may strike when local resources are too busy or absent, and some trouble may involve technology that is beyond the scope of your onsite support personnel. In these situations, Progent's online support experts give you a convenient, fast, and budget-friendly way to supplement your regular help and to convey useful information to increase your ability to handle downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often rely on individual freelance service providers. Although freelance consultants have less overhead than big consulting organizations and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an emergency. As your network expands, network downtime and trouble with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve service expertise to insure your IT system stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations typically start with an information architecture created on a shoestring budget. Without a strong framework, slap-dash repairs can get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the organization. These badly designed environments require proper analysis, intelligent strategic planning, and extensive technical knowledge to evolve to a system architecture that can offer the stable foundation to handle vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller offices need advice and technical education to negotiate an ever more complicated array of product alternatives capable of promoting business growth and improving efficiency. They do not need a computer engineer who is trying to earn a commission on a certain vendor's technology. IT support and product selling can result in a scenario where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to match IT expertise with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical experience, refined remote support tools, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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    If you are producing UNIX or Linux applications in an environment that includes Windows-based processors, PCs, and office applications, Progent can provide full-service network support outsourcing that allows you to focus on your area of strategic expertise without the continual hassle of maintaining your company information system. By using automated server monitoring and by delivering remote and on-site support as your company needs it, Progent represents an affordable way for supporting an information system that features excellent reliability, protection, and performance. Progent's developer support services feature comprehensive information technology outsourcing, virtual server infrastructure, remote and in-person support and repair, 24x7 monitoring, and Helpdesk services.

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    Progent offers a variety of network service bundles for small organizations. These information technology outsourcing and server monitoring services are built around the anticipatory problem handling capabilities of System Center Operations Manager, a state-of-the-art network and system management software platform that tracks the availability, performance, and security of your network and identifies incipient problems before they can disrupt your system. With Progent's affordably priced network support packages, small companies can select a basic co-sourcing package built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution.

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