Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area
Fast and Affordable Online Troubleshooting for Houston Computer Systems
For organizations located in Houston or anywhere in Texas, Progent offers online help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote technical support engineers provide excellent value because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of network issues quickly. This reduces direct costs since solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally in indirect expenses by minimizing or avoiding system outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing save you from scenarios where speedy. minor solutions somehow turn into large invoices. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-proven processes that allow the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to interface to your company's environment remotely without breaching network security.
Progent's proven service reporting application includes extensive documentation of all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of assistance delivered to each customer by any Progent engineer. This database of anomalies and fixes is stored as a quickly exploitable internal knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online service specialists can arrive at the best resolutions in the least time.
Remote services offered by Progent to businesses in Houston and anywhere in the state of Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support professionals can deliver computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to help your business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure professionals, and indicates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs can deal with the most difficult issues surrounding network infrastructure planning, deployment, management, compliance, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional value because their deep expertise permits them to fix problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network by means of state-of-the-art on-line support tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of networking appliances by delivering consulting services that include:
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to improve the immunity of your Windows, macOS and OS X, Linux environment against attacks or assist your business to recover quickly following a damaging penetration. Security support services offered by Progent include: thorough information security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; integrating firewalls; designing safe techniques for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to cover a broad range of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency online help diagnosing anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Houston Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who don't have the money or time to build and maintain an internal Help Desk but who want quick access to an effective Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for larger businesses and serves as a seamless reinforcement of your established Helpdesk team. Progent's Virtual Call Center can serve as a an escalation resource to resolve the most difficult network challenges, or be ready in overflow instances when your other resources are overwhelmed.
Progent's Call Center staff of veteran information technology professionals offers your customers in Houston or anywhere in the state of Texas instant contact with a large technical support group with years of background providing phone consulting and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a major driver of business efficiency, and Progent's intent is to solve and not merely track network problems.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides online advanced engineering expertise and education in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your network support is proactive rather than reactive. By anticipating potential trouble spots before they grow into network outages, automated monitoring can ward off disruptive and expensive service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Houston or throughout the state of Texas, Progent's phone-based computer support specialists can provide expert and affordable IT support the moment your business has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve IT problems quickly while avoiding the expense and lost time associated with on-premises service visits.
Even if your Houston organization works with a local independent support technician or employs a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected network emergencies or especially tough integration problems.
Features of Progent's Remote Computer Services for Houston
Progent's phone support, Internet-based troubleshooting, system security consulting, and network administration services offer businesses in Houston or anywhere in the state of Texas the greatest leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center services and network management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and hassle of carrying a large internal IT organization. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Houston and is also ideal for networks in geographic regions of Texas that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad range of Microsoft support tools, service information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for phone service and requires no ongoing subscription fee for support services provided during normal business hours. This keeps you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide help from authorized professionals who have experience in designing, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support in critical application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Project Management and Software Design
Apple Mac Support
Amazon Marketplace Web Service Programming and Debugging
By offering a full service one-stop source for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that address the special requirements of your company.
- State of the Art Remote Connectivity Software
Protected online access allows Progent's support professionals to see precisely what your users see. This makes it easier to find fast solutions to problems that might otherwise demand an expensive onsite service call. State-of-the-art remote access software and expert technicians together allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in online troubleshooting and automated network tracking.
- Support for Popular VPN Products
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained offices whose clients need instant access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, refined remote support software, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the forefront of network service, performing a wide range of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested approaches for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for services provided during normal working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who utilize trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.