Greater Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Houston Metro Area.

Houston Onsite IT Consulting
Progent locations in the Greater Houston Metro Area

City Street Address Contact Information
Houston, TX 6200 Savoy Dr
Houston, Texas 77036
Sales Phone: 823-940-9607

Link: Houston Network Support Services

Fast and Affordable Online Troubleshooting for Houston Information Networks
Fast Phone Technical Support for Houston SystemsFor organizations in Houston or anywhere in the state of Texas, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools required to solve most network issues rapidly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits even more in indirect expenses by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. In contrast to typical remote support companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where quick fixes somehow end up as big tabs. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-proven processes that promote the highest level of efficiency for online technical support and repair for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your company's environment remotely without compromising network security.

Progent's powerful customer support database application stores comprehensive documentation of all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support provided to each customer by every Progent consultant. This archive of anomalies and responses is structured as an easily retrievable internal knowledge base that allows Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft open up additional vast technical databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to find the most efficient solutions promptly.

Remote support offered by Progent to customers in Houston and throughout the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced technology used by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are designed for companies who lack the money or time to create an internal Help Desk Call Center but who need fast response from a reliable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting services can aid you in building an effective new Call Center or enhancing your current organization, evaluating or customizing Help Desk software products to address the unique needs of your company, or adding occasional phone support personnel to work with your in-house Help Desk team during demanding scenarios like software transitions, mass updates, or rolling out brand new applications.

    Progent's Call Center team of experienced network professionals gives your workers in Houston or anywhere in the state of Texas rapid contact with an effective network service resource with extensive experience providing phone help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's policy is to solve and not just track network problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Houston, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they cause crashes, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by multiple operating systems.
How Your Houston Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Houston or throughout the state of Texas, Progent's online network support specialists can provide effective and cost-effective system help whenever your organization needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while eliminating the cost and lost time associated with in-person support calls.

Even if your Houston office deals with a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected system crises or especially complex integration projects.

Features of Progent's Remote Computer Services for Houston
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Houston or throughout the state of Texas unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can provide your company world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.
















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