Fast and Affordable Remote Support for Houston Networks
Urgent Online Support for Houston NetworksFor organizations in Houston or anywhere in Texas, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve most network problems rapidly. Efficient support lowers immediate expenses since solutions require fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and associated losses due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote technical support know-how is especially important for organizations that rely on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to typical online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate situations where quick repairs somehow turn into big invoices. Progent's skill at handling problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes that allow the maximum level of efficiency for online consulting and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to connect to your system without violating system security.

Progent's sophisticated service database application keeps extensive records describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of support provided to every Progent client by every consultant. This archive of issues and responses is stored as an easily retrievable internal knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote service specialists can find the most efficient solutions quickly.

Online services available from Progent to businesses in Houston and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the money or time to build and maintain an internal Help Desk but who need fast response from an effective Call Center with proficient phone support plus the ability to escalate complex trouble tickets to advanced engineers.

    Progent's Call Center consulting services can support you in building an effective new Help Desk or revamping your current one, selecting or modifying Help Desk application software to handle the special demands of your corporation, or providing temporary online personnel to work with your existing Help Desk Call Center resources to handle demanding scenarios such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in Houston or anywhere in the state of Texas fast contact with a dependable technical support resource with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of company success, and Progent's goal is to solve instead of merely document IT issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group offers online advanced consulting support and education in key application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Houston, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your computer support is proactive and automated. By uncovering potential issues before they cause full-scale emergencies, proactive monitoring can minimize disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or networks that support a mix of OS platforms.
How Your Houston Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Houston or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and economical IT help whenever your company needs it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Houston office has a regular independent support technician or employs an in-house IT staff that can deal with ordinary computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to solve unexpected network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Businesses in Houston
Progent's remote IT consulting services allow your Houston company to have the advantages of immediate, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic value by becoming more available, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    For most companies in Houston or anywhere in Texas, local computer support providers, whether represented by outside consultants or a full-time IT staff, can take care of typical network issues. However, IT crises can occur when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call support professionals offer an easy, fast, and economical way to supplement your regular resources and to pass on useful knowledge to improve your capability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies commonly depend on individual freelance service providers. While independent consultants have less internal costs than big support companies and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the lack of backup help may force your company to wait for help during an emergency. As your company expands, network unavailability and problems with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often begin with an IT system created on a shoestring budget. Without a robust infrastructure, band-aid fixes often get thrown on top of an unstable foundation. As a network grows, stability and expandability issues can impede the productivity of the business. Such badly designed systems require proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system architecture that can deliver the solid foundation to handle current business demands and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies require guidance and technical education to negotiate an increasingly complicated maze of technology options capable of accelerating business growth and enhancing productivity. They do not need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align technical consulting with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT background, refined support software, and understanding of enterprise networking enable companies to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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