Fast Remote Troubleshooting for Houston Texas Computer Networks
For organizations located in Houston Texas, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide excellent leverage because they possess the real-world background and are equipped with the sophisticated technology required to solve the majority of network issues rapidly. Efficient support reduces direct expenses since solutions use up minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally in incidental expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where fast solutions somehow turn into substantial bills. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which allow the maximum level of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your company's computer system remotely without violating system security.
Progent's proven service database application includes detailed histories for the service that Progent's customers have received. Progent's authorized service personnel have access to the records of support provided to every client by every Progent consultant. This database of issues and repairs is stored as a readily retrievable internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other vast support databases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions promptly.
Remote technical support services available from Progent to companies in Houston Texas include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service engineers offer network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the master level. Cisco-qualified CCIEs know how to deal with even the most complex issues surrounding network design, integration, maintenance, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or locating program updates. CCIEs provide excellent cost-effectiveness because their deep experience allows them to find solutions for problems rapidly. In typical instances, less experienced consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system via the latest remote troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in Houston Metro Area
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of infrastructure products. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Aironet APs deployment support, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of security services that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to recuperate quickly following a serious breach. Security support services offered by Progent include: comprehensive network security and compliance audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad array of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based environments. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency remote help resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Houston Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or improving your established organization, identifying or enhancing Call Center software products to handle the special needs of your business, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center group to handle unusually busy events like software transitions, major updates, or rolling out new applications.
Progent's Help Desk team of seasoned information technology consultants gives your customers in Houston Texas rapid assistance from a large technical support resource with extensive experience providing telephone-based consulting and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a major contributor to business success, and Progent's target is to fix rather than just annotate technical issues.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides remote advanced engineering expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Houston Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so your computer support is proactive and automated. By uncovering possible trouble spots before they grow into downtime, proactive monitoring can head off stressful and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Houston Texas, Progent's phone-based computer support specialists are ready to provide professional and cost-effective system support whenever your company has to have it. Long experience providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair network problems quickly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Houston organization works with a local freelance support technician or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to resolve sudden system crises or especially challenging integration projects.
Details of Progent's Remote Network Services for Houston Texas
Progent's online support, remote repair, network security consulting, and network administration services offer offices in Houston Texas the greatest leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Houston Texas and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for online support and asks for no periodic retainer for services provided during regular business hours. This protects you from facing big invoices for quick fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core support offerings consist of system integration, MS Exchange consulting, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting support for critical business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Support
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL DBA Services and Software Design
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that address the special requirements of your company.
- Sophisticated Remote Access Tools
Protected remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it easier to find fast solutions to issues that could otherwise require a costly onsite service call. Cutting-edge online access software and expert technicians together allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Availability
For organizations with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious organizations whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, fine tuned support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every customer. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.