Fast Online Troubleshooting for Houston Texas IT Networks
Immediate Phone Support for Houston SystemsFor businesses in Houston Texas, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most network issues rapidly. This reduces direct expenses because solutions accumulate fewer billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your organization saves even more in indirect expenses by reducing or avoiding network outages and related costs stemming from business disruption, upset clients, idle workers, and distracted management. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote service firms, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where fast solutions manage to turn into major bills. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes which ensure the highest level of effectiveness for remote consulting and repair for computer networks of any size. Progent's Technical Response Center can access your company's system without violating system security.

Progent's powerful service database system maintains comprehensive histories for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of assistance rendered to every Progent client by any Progent engineer. This history of problems and repairs is structured as a readily exploitable internal knowledge base that allows Progent's remote technical professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional massive support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to determine optimal solutions quickly.

Online technical services available from Progent to businesses in Houston Texas include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting plug-ins created to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and allow transparent backup and fast restoration of critical files, applications, system images, plus virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or software glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and give your password you are asked to verify your identity via a unit that only you possess and that uses a different network channel. A broad range of out-of-band devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple validation devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Shared Service Desk offers a seamless supplement to your internal network support organization. End user access to the Service Desk, delivery of technical assistance, issue escalation, ticket generation and tracking, performance measurement, and management of the service database are consistent regardless of whether incidents are resolved by your corporate IT support group, by Progent, or a mix of the two. You have unrestricted versatility to extend or reduce your part of technical support work as required. Progent takes care of initial deployment and provisioning of the professional services automation software plus documentation, validation and education. For details about ProSight Co-Managed Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting services can assist you in building an effective new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk application software to meet the special requirements of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk group during unusually busy scenarios like software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your computer users in Houston Texas fast communication with a large support resource with years of experience offering telephone-based help and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center perception as a solid contributor to company success, and Progent's policy is to fix instead of simply report network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Houston Texas online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager for your business so that your network support is proactive and automated. By exposing potential problems before they evolve into full-scale emergencies, system monitoring can ward off inconvenient and costly information system crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks that support multiple OS platforms.
How Your Houston Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Houston Texas, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT support the moment your organization has to have it. More than two decades of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve IT problems quickly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Houston company deals with a regular freelance support technician or maintains a full time organization that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to solve sudden network emergencies or especially complex integration projects.

Features of Progent's Remote Network Services for Houston Texas
Progent's phone help, remote troubleshooting, system security expertise, and network management services give offices in Houston Texas the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center support and network management, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, refined support software, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the forefront of network support, executing a wide range of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not just expert technical help, but also a consultant with proven approaches for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits per minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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