Greater Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Houston Metro Area.
Progent locations in the Greater Houston Metro Area
Fast and Affordable Online Troubleshooting for Houston Information Networks
For organizations in Houston or anywhere in the state of Texas, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools required to solve most network issues rapidly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits even more in indirect expenses by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. In contrast to typical remote support companies, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for pricing prevent scenarios where quick fixes somehow end up as big tabs. Progent's penchant for dealing with technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-proven processes that promote the highest level of efficiency for online technical support and repair for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your company's environment remotely without compromising network security.
Progent's powerful customer support database application stores comprehensive documentation of all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support provided to each customer by every Progent consultant. This archive of anomalies and responses is structured as an easily retrievable internal knowledge base that allows Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft open up additional vast technical databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to find the most efficient solutions promptly.
Remote support offered by Progent to customers in Houston and throughout the state of Texas include:
Certified Windows Experts
Progent's Microsoft-qualified online service experts can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and validates a person's network technology knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most complex issues surrounding network planning, deployment, management, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS network management tools and developing alternate approaches or identifying software patches. CCIEs provide excellent cost-effectiveness because their depth of expertise allows them to find solutions for problems quickly. In many cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your network using sophisticated remote support tools in order to provide fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure devices. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover rapidly after a serious breach. Security services available from Progent include: in depth data security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a wide spectrum of computer technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency online help resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced technology used by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Houston Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing services are designed for companies who lack the money or time to create an internal Help Desk Call Center but who need fast response from a reliable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progent's Help Desk consulting services can aid you in building an effective new Call Center or enhancing your current organization, evaluating or customizing Help Desk software products to address the unique needs of your company, or adding occasional phone support personnel to work with your in-house Help Desk team during demanding scenarios like software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center team of experienced network professionals gives your workers in Houston or anywhere in the state of Texas rapid contact with an effective network service resource with extensive experience providing phone help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a crucial contributor to company performance, and Progent's policy is to solve and not just track network problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides remote professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Houston, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they cause crashes, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by multiple operating systems.
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Houston or throughout the state of Texas, Progent's online network support specialists can provide effective and cost-effective system help whenever your organization needs it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while eliminating the cost and lost time associated with in-person support calls.
Even if your Houston office deals with a regular independent support technician or maintains a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected system crises or especially complex integration projects.
Features of Progent's Remote Computer Services for Houston
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Houston or throughout the state of Texas unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can provide your company world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Houston and is also ideal for networks in more remote regions of Texas that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has access to a wide selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent offers online support on a per-minute basis, so you pay only for the services you receive. Progent has no minimum fee for online service and requires no monthly subscription fee for services provided during normal business hours. This keeps you from facing big invoices for simple repairs.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco offers access to authorized specialists with skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk outsourcing services. Progent's Application Experts Team can provide in-depth consulting support for critical application areas. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Application Development
MySQL Management Support and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service centralized source for IT generalists and application experts, Progent can deliver timely, cost-effective, and thorough IT solutions that fit the special needs of your company.
- Advanced Remote Access Tools
Protected remote access permits Progent's service professionals to observe precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise require a costly onsite service call. Sophisticated online connectivity tools and experienced technicians together allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and automated system monitoring.
- Support for Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for High System Uptime
For offices with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended especially for budget-conscious offices whose workers require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support software, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by each consultant to each customer. The discipline of documenting and archiving support records allows more effective service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.