Enlarging your telecommuter workforce can have a major effect on network infrastructure, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Houston organization to pick the appropriate tools and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent can help Houston, Texas businesses to succeed with any aspect of building a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
An emergency, company-wide switchover to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and follow-up software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their current trouble tickets, enter details, and upload screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables you to supplement your current Call Desk organization by sharing delivery of Call Center support services transparently between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the number one PSA platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Augmentation Services can enable your business to provide world-class IT support to your telecommuters, see Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Houston, Texas company, call 1-800-993-9400 or go to Contact Progent.