Enlarging your remote workforce may have a major effect on IT infrastructure, security, and corporate workflows. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Houston company to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office ecosystem for telecommuters that promotes collaboration and returns top value. Progent offers support services ranging from on demand guidance for helping you over occasional IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent can help Houston, Texas organizations to succeed with any aspect of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk services, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
An emergency, company-wide transition to a from-home business model, which could be driven by a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of remote IT support specialists along with world-class trouble ticketing and tracking technology to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or revise the status of their active trouble tickets, enter information, and append screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables you to supplement your current Support Desk organization by sharing responsibilities for Call Desk support services transparently between your in-house support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collective support solution utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your company to deliver world-class IT support to your telecommuters, visit Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive telecommuter environment for your Houston, Texas organization, phone 1-800-993-9400 or visit Contact Progent.