Enlarging your telecommuter workforce may have a major effect on network infrastructure, cybersecurity, and company processes. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Houston company to select the appropriate tools and adhere to leading practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates teamwork and returns maximum value. Progent offers support services ranging from on demand guidance for getting you over challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical tasks.
Progent's consultants can help Houston, Texas organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, data protection solutions, and centralized management.
Help Desk Call Center Support for Remote Workers
A rapid, company-wide changeover to a telecommuter workforce, which might be motivated by a pandemic or as part of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Support Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online IT support experts along with enterprise-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or revise the status of their current trouble tickets, enter information, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows your company to supplement your current Call Desk team by splitting responsibilities for Support Desk support seamlessly between your regular support organization and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Support Desk service uses a collective support solution utilizing the leading professional services automation platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. To learn how Progent's Support Desk Supplementation Services can help your business to deliver world-class IT support to your from-home workers, go to Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Houston, Texas company, call 1-800-993-9400 or visit Contact Progent.