Enlarging your telecommuter workforce may have a major effect on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your Houston organization to pick the appropriate technologies and adhere to best practices in creating and operating a safe virtual solution for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services ranging from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Houston, Texas organizations to succeed with any facet of creating a high-functioning remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Support for Remote Workers
An emergency, company-wide changeover to a teleworker workforce, which could be driven by a pandemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and follow-up software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 PC support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit their current tickets, add details, and upload screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Center Supplemental Service enables your business to augment your current Help Desk Call Center staff by sharing responsibilities for Call Desk support services transparently between your regular IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a co-sourcing support model based on the number one professional services automation platform for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to deliver best-in-class IT support to your at-home workforce, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Houston, Texas business, call 1-800-993-9400 or go to Contact Progent.