Houston Telecommuters Solutions Consulting and Support
Help Desk Call Center Solutions Consulting Experts
Enlarging your telecommuter workforce can have a major effect on network infrastructure, security, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Houston organization to pick the appropriate tools and follow leading practices in building and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Houston, Texas businesses to succeed with any aspect of building a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, security and compliance, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
An emergency, company-wide switchover to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services make it possible for businesses to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts along with world-class ticketing and follow-up software to provide an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC support from initial service requests to trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or revise the status of their current trouble tickets, enter details, and upload screen captures or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service enables you to supplement your current Call Desk organization by sharing delivery of Call Center support services transparently between your in-house IT support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the number one PSA platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Support Desk Augmentation Services can enable your business to provide world-class IT support to your telecommuters, see Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Houston, Texas company, call
An index of content::
Engineers Citrix Live Migration
Specialists Citrix Xen Hypervisor
Progent's Citrix-certified consultants can assist your company to understand the strategic advantages of XenServer and additional Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your current XenServer environment and help you to enhance resource utilization, performance, protection, uptime, and recoverability.
Office 365 Migratione Computer Setup
24x7 Excel 2016 Small Office IT Outsourcing
Progent's certified Office and Office 365 consultants can help businesses to incorporate Office desktop and Microsoft Office 365 apps including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a seamless solution that offers quick ROI and promotes improved business outcomes. Progent can assist your company to integrate Microsoft Office or Office 365 apps with one another and with other core Microsoft technologies including SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent's consultants can also assist you to resolve compatibility problems with different versions of Office and can provide live online instruction to individual users or groups.
Windows Server 2012R2 Multitenancy Engineer
Top Ranked Remote Support Services Microsoft Windows Server 2012 R2
Progent's Microsoft-certified consultants can help you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout strategies, tune your network for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT management staff, create a corporate-wide security strategy, streamline network administration, help with application development, and generate and validate a disaster recovery/business continuity plan.
Company-wide Standards for Best Practices Networking Organization
Problem Escalation Through Teamwork Experts
Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, at the forefront of IT service, performing a broad variety of technical tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices that are incorporated into shared leading practices training that Progent instills in its consulting team. This ensures that you get not only expert technical help, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems efficiently.
Network Consultants Shared Call Center
Extended Help Desk Onsite Technical Support
Progent’s Shared Call Center service allows your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Dynamics GP eConnect Engineer
Dynamics GP BizTalk Adapter Services
Progent's seasoned application designers and software developers can assist your business to create enhancements to Microsoft Dynamics GP/Great Plains that address the special needs of your organization while retaining the advantages of Windows integration and connectivity. Progent can also offer help with a variety of software development tools that can be used to build integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
24/7 Windows 7 Training Specialist
Windows 7 Upgrade Consultants
Progent's certified engineers can help you to assess
Linux RedHat Remote Engineers
Linux Remote Consultancy
Progent offers national remote help and troubleshooting services for companies who operate environments powered by variants of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows technology. Remote network consulting offers maximum return for your information technology dollar by extending client productivity and shortening the time billed for network analysis and repair. Sophisticated online access utilities and skilled service specialists and engineers combine to enable Progent to solve the majority of IT problems without squandering time and expense by traveling to your site. In the vast majority of cases your IT problems can be dealt with by telephone or via a mix of telephone help and remote access. Progent can put you in touch with Cisco CCIE network engineers and CISA certified security professionals to assist you with the most challenging network issues.
Shared Service Desk Help and Support
Shared Help Desk Setup and Support
Progent's Computer Helpdesk Outsourcing Support Services for desktop technical support are designed especially for small businesses who need immediate availability of a Help Desk Call Center with expert telephone support and full escalation capability but who have to operate within a restricted network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Optional Remote Access Support, System Assessment, Problem Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Software Recommendation and Integration.
UNIX with Windows Specialist
UNIX with Windows Outsourcing
If your company is developing UNIX or Linux software on a network that has Windows-based processors, PCs, and office applications, Progent offers comprehensive network support outsourcing that allows you to focus on your field of high-value expertise without the continual distraction of managing your business network. By using automated network monitoring and by delivering remote and on-site support as your company needs it, Progent represents an economical alternative for managing an information network that provides high dependability, protection, and performance. Progent's developer support services include full-service it outsourcing, virtual infrastructure, remote and in-person service and troubleshooting, 24x7 monitoring, and Contact Center support.
ASA Firewalls Outsourcing
Cisco ASA Configuration Support Outsourcing
Progent’s certified Cisco network security consultants provide high-level PIX Firewall and ASA Firewall consulting support covering infrastructure design, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from compact, plug-and-play desktop devices for small and home offices to modular enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, high throughput, and high reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, minimizing common OS-specific security holes.
Double-Take Backup and Restore Remote Support Services
Double-Take Replication Online Troubleshooting
DoubleTake/Carbonite Software offers a family of tools designed to provide small companies a range of affordable alternatives for replicating and restoring vital applications including Exchange, Microsoft SQL Server, RIM Blackberry, and SharePoint. Progent’s disaster recovery planning experts have in-depth backgrounds integrating DoubleTake/Carbonite products into small company IT networks to achieve a high level of fault tolerance and business continuity capability at an affordable price.
Microsoft SQL Server Network Service
Expert Microsoft Certified SQL Server Applications Consultants
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the fast development of a new generation of enterprise-class applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in planning, installing and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.
Les Kent has a 35-year history of successful technology integration, corporate management, marketing, and operations. He has demonstrated a talent for developing elegant information technology solutions in his roles as as a network architect, software developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and global corporations.
Award Winning Support Outsourcing Exchange 2016 Upgrade Planning
Exchange Server 2016 Upgrade Planning On-site Technical Support
Progent can assist your business in all facets of your upgrade to Exchange 2016 such as planning HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.
24-Hour Check Point Sandboxing Cybersecurity Tech Services
Check Point 26000 Firewalls Firewall Support
Progent's Check Point consultants can show you how to select and configure Check Point Firewall software and appliances powered by Check Point Software's technology to offer an economical and efficient security defense for your IT network. Progent can also show you how to configure other Check Point technologies including ZoneAlarm and Check Point Power-1 firewalls with security products from other suppliers and offer a central source for on-going network support, administration, education, and consulting services.
Moonlight Network Consultant Career Opportunities
Home Based Virtual Office Recruit Cisco Consultant
Progent is looking for a range of full-time employees such as solutions-driven MCSEs; connectivity consultants with Cisco CCNP or CCIE credentials; and consultants for fault-tolerant system design with experience in mobile access, wireless integration, non-stop environments, disaster recovery solutions, data protection, and server virtualization. Progent is also hiring workstation support experts, remote service specialists, and CISSP or CISM certified security consultants. Progent is also looking for experienced managers able to perform effectively in Progent's high-growth, virtual office environment. Progent contracts freelance professionals who have specialized expertise and hands-on experience in high-demand IT topics outside our main technical focus. Our Experts Team hires freelance consultants who can provide advice and development support for line-of-business solutions such as MRP, Enterprise Resource Planning, or CRM; have deep expertise with popular operating systems such as Linux derivatives, Apple OS, or Sun, or can provide expert skills in areas like telecom, web site design, Electronic Data Interchange, eCommerce, or dbm programming. Independent contractors certified by Progent cooperate with Progent's in-house consultants to deliver end-to-end IT services for small and midsize business networks.
Dynamics GP 2015 Dexterity Engineer
Microsoft Dynamics GP 2015 Custom Programming Professionals
Microsoft Dynamics GP 2015 R2 features a new design that enhances cloud readiness, supports the most popular handheld devices, allows one-time sign-on with Microsoft Azure Active Directory, and tightens security. Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, expands the Web Client, and delivers more than 100 enhancements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants have the depth and breadth of technical skills and experience to address the many IT and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the return on your investment in this powerful platform.
InDesign Learning
Training Professional Photoshop
Progent's Mac consultants can promote the creative facets of Mac environments by offering consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Emergency Office SharePoint Server 2016 Specialist
SPS 2016 IT Consultants
Progent's Microsoft-certified consultants can help you rationalize the business justification for deploying SharePoint 2007, consult with you on the appropriate version of SharePoint Portal Server for your application, provide configuration and integration services, help you to install Microsoft SQL Server as a back-end database, improve your network integrity, integrate your off-the-shelf and custom application programs to work with Microsoft SharePoint 2007, design a company-wide security strategy that encompasses portal technology, and provide troubleshooting and Help Desk support.
Top Rated Cisco ASA 5500 Firewall Upgrade Online Troubleshooting
Cisco Firewall Upgrade Online Help
Progent's Cisco CCIE-certified network infrastructure consultants can help your organization to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to set up, manage, update and debug Cisco ASA 5500-X security appliances with Firepower Services.
Designer SQL
Application Consultants SQL Server
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the rapid creation of cutting-edge high-end programs that can give your business a critical competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft integration, assures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.
Juniper SSL VPN Router Security Auditing
Juniper SA700 SSL VPN Network Security Auditing
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
SQL Server 2014 Security Computer Consultant
Immediate SQL Server 2014 Performance Tuning Integration Support
Microsoft SQL Server 2014 incorporates major improvements in key areas including performance, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates transparently across all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite consulting services including system design, deployment, management, troubleshooting, and software development expertise to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment.
Forefront Threat Management Gateway 2010 Network Security Auditor
ISA 2006 Technology Consulting
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows more protection of intranet applications while enabling increased productivity by making these resources available to authorized remote or mobile users. ISA Server 2006 helps guard business applications, services, and information across all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-premier Internet Security and Acceleration Server consultants can show you how to design, install, configure, and maintain ISA Server on your system so your business benefits from a highly functional and affordable combination of security, productivity, and speed.
Small Business Outsourcing IT Florida
South Carolina Software Recovery
If your business does not need immediate remote support but expects to need technical services with your network in the near future, you can conserve time and expenses and ensure that the appropriate expertise will be available when you need it by contacting a Progent sales specialist and signing up as a client. For details, phone 800-993-9400 or email information@progent.com.
Hybrid Office 365 solutions Remote Troubleshooting
Exchange Online and on-premises Exchange Online Technical Support
Progent can help your business to understand the wealth of subscription plans offered with Office 365 and configure your information network with Office 365 so you realize top business value. Progent offers expertise with cross-vendor environments that include Windows, macOS or OS X, and Linux software. Progent can also help you to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud-based resources.
Telepresence Online Consulting
SRST Remote Technical Support
Progent's Cisco CCIE-certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.
Supplemental Helpdesk IT Consultant
On-site Technical Support Virtual Call Desk
Progent's Computer Contact Center Outsourcing Support Services for desktop support are intended specifically for small businesses who need fast access to a Help Desk Service Center with professional phone support and effective escalation options but who have to work within a modest network support budget. Important features of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Optional Remote Access Provisioning, System Evaluation, Expert Escalation, Virtual Helpdesk Support, By-the-Minute Billing, and Helpdesk Applications Recommendation and Deployment.
RDBMS Computer Consultants
Database Application Development Services
Progent's Microsoft-certified database application developers can provide small and midsize businesses remote support for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Support services available from Progent include software installation and integration, database architecture and coding, administration services, replication and synchronization strategies, capacity planning, tuning, migration, information security, backup/restore systems, problem solving, and webinar training.
Cisco PSTN gateways Computer Consulting
Consultants SIP Infrastructure Solutions
Progent's Cisco CCIE-certified SIP integration experts can help your business to design, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide cost-effective online or on-premises expertise to assist you to migrate smoothly to a modern unified communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business and Lync for connectivity to a SIP-based IP PSTN trunk.
64-bit Computing Consulting
64-bit Migration Consulting
Progent’s Microsoft-certified engineers can help you to enhance your servers or workstations from 32 to 64 bits. Progent can assist your company to understand the costs and advantages of migrating to 64-bit processing, design an efficient upgrade process that minimizes business interruptions, and provide inexpensive, expert remote help to aid your organization to configure 64-bit operating systems and application software on your existing hardware.
Mandriva Linux Consultancy
Ubuntu Linux Specialists
Progent's Linux consulting services provide small businesses and software developers help with managing and supporting Linux systems that coexist with Microsoft-powered technology. Progent offers your business contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of expertise offers you a convenient single source to show you how to create and maintain a protected and reliable mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Firepower Network Engineer
Cisco ASA 5500-X Firewall Computer Engineer
The new ASA 5500-X Family of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can assist your company to manage your current PIX or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, optimize, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
Emergency SCDPM 2016 Upgrade On-site Support
Data Protection Manager 2016 Business Continuity Support and Integration
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified recovery functions for Microsoft-based networks. SCDPM 2016 delivers application-aware backup for critical workloads such as Microsoft SQL, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, supports VMs running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can assist businesses of all sizes to plan, implement, manage, and troubleshoot a multi-site backup/recovery solution powered by Data Protection Manager 2016. Progent can assist you to migrate from an older release of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud-based or hybrid deployments. Progent can provide online or onsite support and can provide occasional guidance to help you through technical bottlenecks or deliver comprehensive project management or co-management support to make sure you finish your SCDPM 2016 initiative on time and on budget.
Emergency Firepower Services Help and Support
ASA and PIX Online Troubleshooting
Progent’s experienced Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting services including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to modular enterprise-grade appliances, Cisco PIX and ASA Firewalls offer advanced security, performance, and excellent reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform, minimizing common OS-specific security holes.
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