For small and midsize companies located in Houston Texas, Progent provides support for networks based on UNIX or Linux or for networks that feature a mix of UNIX and Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and the sophisticated tools to resolve most information system issues rapidly. Efficient support lowers direct expenses since service calls require a smaller number of billable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company benefits even more in incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for remote support is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you receive. Unlike typical remote support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with scenarios where fast repairs manage to end up as major invoices. Progent's skill at dealing with technical issues quickly translates into your business conserving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and field-tested processes which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's system remotely without breaching corporate security.
Progent's powerful customer support database system stores comprehensive records describing the support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of all help delivered to every customer by any engineer. This archive of anomalies and resolutions is organized as a quickly searchable internal database that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can arrive at the most efficient resolutions quickly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Houston Texas or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's online consulting experts offer credentials in a comprehensive set of products and technologies. This wide range of IT skills enables Progent's consultants to handle virtually any problem likely to crop up in a small company information system. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To support customers with multi-platform networks, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to customers in Houston include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad array of computer technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server economization and easy administration, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with the most complex problems surrounding network infrastructure planning, integration, administration, protection, and repair. CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with IOS Software network management tools and developing workarounds or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience allows them to resolve even the most complex problems quickly. In typical cases, less qualified service providers can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes.
Few service firms make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get immediate help for serious network issues that are crippling worker efficiency but are not within the scope of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your environment using the latest remote support technology in order to perform efficient, secure, and economical analysis and repair.
Progent's CCIEs offer consulting for all of Cisco's market leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service experts can provide network repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can help you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of online desktop consulting and support services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection solutions to improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover rapidly following a damaging breach. Security support services available from Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; establishing secure mechanisms for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small businesses frequently request. Billing rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting services include:
How Your Houston Texas Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center service options for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who don't have the budget to assemble and manage an in-house Help Desk Call Center but who want fast communication with a dependable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Call Center or revamping your existing organization, evaluating or enhancing Help Desk Call Center software to meet the unique requirements of your company, or adding temporary phone support staff to reinforce your internal Call Center group during high-demand situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran information technology experts gives your computer users in Houston Texas immediate access to an effective technical support resource with years of experience offering phone consulting and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a significant driver of business success, and Progent's aim is to resolve rather than merely record IT problems.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff provides phone-based advanced consulting support and education in key business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. For more information concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can promote the artistic facets of Apple Mac computing by delivering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals can provide help in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio/video or putting together an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Houston Texas online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so your computer maintenance is proactive and automated. By detecting looming problems before they grow into crashes, proactive monitoring can ward off disruptive and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in Houston Metro Area