For small and midsize companies located in Houston Texas, Progent provides help for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support services represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most network issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where quick solutions manage to turn into big bills. Progent's penchant for solving technical issues quickly results in your company saving cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and proven processes that ensure the maximum degree of effectiveness for online technical support and repair for small company IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your environment without compromising network security.
Progent's proprietary customer support database application maintains detailed documentation for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance provided to every Progent client by any consultant. This database of trouble tickets and repairs is organized as a conveniently accessible support knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available additional vast technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists can come up with optimal resolutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Houston Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based technical support experts offer credentials in an extensive array of disciplines. This breadth of IT skills enables Progent's consultants to resolve almost any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-platform networks, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services Offered by Progent to customers in Houston include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology such as network infrastructure, messaging systems, system and process security, UNIX and Windows integration, virtual server products for server economization and simplified management, and migration from legacy applications to current MS Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help for troubleshooting problems affecting UNIX/Linux networks powered by leading versions of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and certifies a person's network technology skills at the master level. Cisco CCIEs can handle the most difficult problems associated with network design, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of experience enables them to resolve the most complex problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so you can receive immediate help for serious network issues that are crippling worker productivity but are beyond the comfort zone of your regular IT maintenance personnel. Progent's Cisco CCIE engineers can connect to your computer system by means of state-of-the-art remote troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of remote PC desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate quickly after a serious penetration. Security solutions offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Houston Texas Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are intended for small organizations who lack the budget to create an internal Help Desk but who need quick access to a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or improving your established organization, identifying or modifying Help Desk Call Center application software to meet the special demands of your company, or adding temporary online staff to supplement your in-house Help Desk resources during demanding events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of seasoned information technology experts gives your workers in Houston Texas immediate assistance from a large technical support resource with substantial experience providing telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of company efficiency, and Progent's goal is to solve instead of merely report technical issues.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff provides online professional consulting support and training in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more concerning Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the creative elements of Mac computing by offering phone-based help services and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio or video or putting together an audio/video post production facility.
Online Network Monitoring Support
Progent offers companies in Houston Texas online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By exposing potential problems before they cause full-scale emergencies, remote monitoring can head off stressful and costly network crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems based on a mix of platforms.
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in Houston Metro Area