Urgent Remote Support for Houston Texas UNIX, Linux, or Sun Solaris SystemsFor small companies in Houston Texas, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of network issues rapidly. This reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.

Progent's pricing policy for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online service companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick solutions somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly translates into your company spending less money.

Progent's Online Technical Support Technologies
Over time, Progent has developed an array of optimized tools and field-tested processes that ensure the highest level of efficiency for remote technical support and repair for small business information systems. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to communicate with your company's network without breaching system security.

Progent's proprietary technical support database system maintains comprehensive records of all support that Progent's clients have received. Progent's team engineers have access to the details of assistance provided to every client by any Progent engineer. This history of anomalies and fixes is organized as a quickly exploitable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can come up with optimal solutions quickly.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Houston Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's remote technical service engineers possess certified skills in an extensive array of products and technologies. This wide range of capability allows Progent's engineers to address virtually any emergency likely to crop up in a small or midsize company network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with multi-OS networks, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to customers in Houston include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of computer technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from legacy applications to the latest MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX and Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Houston TexasThe Cisco Certified Internetwork Expert certification is the top recognition for networking engineers, and certifies a person's technical skills at the expert level. Cisco CCIEs can deal with even the most complex problems associated with network infrastructure design, installation, maintenance, protection, and problem solving. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value since their depth of expertise allows them to fix even the most difficult problems quickly. In typical instances, less qualified engineers can struggle for hours or days with the same problems that a CCIE can dispose of in a few minutes. Few support providers make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get timely help for severe network problems that are crippling business productivity but are outside the comfort zone of your ordinary network support resources. Progent's Cisco CCIE support experts can tie into your computer system by means of state-of-the-art remote troubleshooting technology to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Support for Houston TexasProgent's Microsoft-premier remote support engineers can deliver computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can help your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Premier Network Security Professionals
    CISSP Premier Network Security Specialists for Houston TexasProgent's accredited CISM and CISSP network security engineers can provide a range of security solutions that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recover quickly after a damaging penetration. Security consulting services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; setting up firewalls; building secure techniques for remote and mobile access; guarding your email infrastructure from spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote support services to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract projects that small companies frequently request. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk services are well suited for small companies who don't have the money or time to assemble and manage an internal Call Center but who need fast communication with an effective Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can support you in establishing an efficient new Call Center or improving your established one, evaluating or modifying Help Desk software products to meet the unique demands of your company, or providing occasional online personnel to reinforce your in-house Help Desk resources during demanding situations like software migrations, major upgrades, or installing new business software.

    Progent's Call Center staff of experienced network professionals provides your computer users in Houston Texas quick access to a reliable support group with substantial experience providing phone support and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of business success, and Progent's policy is to solve rather than simply track network problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Team provides online advanced engineering expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To read more information about Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Mac professionals can support the creative facets of Macintosh computing by offering remote help services and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or configuring an audio/video production facility.

    Remote Network Monitoring Services
    Progent offers companies in Houston Texas remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your network support is proactive and automated. By detecting emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a mix of platforms.

How Your Houston Texas Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.

Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.

Onsite IT Consulting
Progent locations in Houston Metro Area

City Address Phone Link
Houston 2200 Post Oak Blvd
Houston, TX 77056
United States
(832) 940-9607 Houston Network Support Services
The Woodlands 2203 Timberloch Place
The Woodlands, TX 77380
United States
(713) 324-9644 The Woodlands Network Support Services
Webster 600 Gemini Ave
Webster, TX 77058
United States
(281) 763-7022 Webster Network Support Services




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  • Les Kent has a 35-year track record of successful network integration, corporate management, marketing, and operations. He has shown a knack for developing sophisticated IT solutions while working as a network architect, programmer, project manager, deployment expert, and troubleshooter for small businesses, start-ups, and major enterprises.

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    Nexus Switch OTV Technical Support Services

    Nexus switches are intended to provide the throughput, expandability, dependability, virtualization support, capacity, data protection and ease of management needed to function as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch experts are available to provide online and on-premises consulting expertise to assist your business to create an efficient switch architecture, build test environments to validate your switching solution, install and configure Nexus switches, define and enforce effective policies, perform security vulnerability evaluations, configure proactive monitoring and alert systems, consolidate network resources through virtualization technologies, troubleshoot switching and routing issues, optimize system performance, plan for expected growth, and set up the powerful zero-downtime capabilities available for Cisco's Nexus switches. Progent's consultants can also help you to upgrade non-disruptively from outdated Nexus switches or Catalyst switches to current Nexus switches.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers significant enhancements in capacity, speed, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and container support.

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    Progent offers the expertise of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee defines the core competencies and worldwide standards of skill that information security professionals are required to master. CISM gives business management the confidence that consultants who have qualified for their CISM certification have the experience and knowledge to deliver effective security management and support consulting.

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    Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to defend against ransomware or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup system that minimizes your vulnerability to ransomware and aligns with your company's requirements.

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    Exchange 2000 Server Online Support

    Progent is among the most expert network consulting companies for integrating e-mail systems based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses derive all the advantages of Exchange Server 2000 for common scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.

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    64-bit Computing Specialists

    Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and repair a system-wide migration to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit environment to make sure it handles all of the important 32-bit programs that you intend to retain as well as the new 64-bit editions of applications you plan to install.

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    Progent can provide the support of a certified VMware VCDX expert to help you design, deploy, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for on-premises networks, cloud environments, or hybrid systems. Progent offers world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and application mobility.

  • Windows Server 2019 Kubernetes Containers On-site Support Microsoft Expert Windows Server 2019 Cluster Operating System Rolling Upgrade IT Consulting
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  • Consultant Services Flex 7500 2500 Wireless Controller
    Network Engineer Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout

    Progent's Cisco-certified wireless technology consulting experts can assist organizations to deploy, manage, and troubleshoot Cisco wireless products including Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.


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