Fast Online Support for Houston Texas UNIX, Linux, or Solaris SystemsFor small and midsize companies located in Houston Texas, Progent provides help for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and business continuity planning.

Progent's remote support services represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most network issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves even more in incidental costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to many online service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where quick solutions manage to turn into big bills. Progent's penchant for solving technical issues quickly results in your company saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has fine tuned a set of optimized technologies and proven processes that ensure the maximum degree of effectiveness for online technical support and repair for small company IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your environment without compromising network security.

Progent's proprietary customer support database application maintains detailed documentation for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance provided to every Progent client by any consultant. This database of trouble tickets and repairs is organized as a conveniently accessible support knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available additional vast technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists can come up with optimal resolutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Houston Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's phone-based technical support experts offer credentials in an extensive array of disciplines. This breadth of IT skills enables Progent's consultants to resolve almost any problem likely to crop up in a small or midsize business information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help clients with multi-platform networks, Progent also provides access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote support services Offered by Progent to customers in Houston include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology such as network infrastructure, messaging systems, system and process security, UNIX and Windows integration, virtual server products for server economization and simplified management, and migration from legacy applications to current MS Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency online help for troubleshooting problems affecting UNIX/Linux networks powered by leading versions of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux variants for which Progent can provide expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Houston TexasThe Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and certifies a person's network technology skills at the master level. Cisco CCIEs can handle the most difficult problems associated with network design, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent cost-effectiveness since their depth of experience enables them to resolve the most complex problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting organizations make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone access to a Cisco CCIE so you can receive immediate help for serious network issues that are crippling worker productivity but are beyond the comfort zone of your regular IT maintenance personnel. Progent's Cisco CCIE engineers can connect to your computer system by means of state-of-the-art remote troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Windows Expertise
    Microsoft Windows Support for Houston TexasProgent's Microsoft-certified online support professionals can provide computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can help your company with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide range of remote PC desktop support services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified Network Security Experts for Houston TexasProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate quickly after a serious penetration. Security solutions offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile connectivity; securing your messaging infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are intended for small organizations who lack the budget to create an internal Help Desk but who need quick access to a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk or improving your established organization, identifying or modifying Help Desk Call Center application software to meet the special demands of your company, or adding temporary online staff to supplement your in-house Help Desk resources during demanding events such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center staff of seasoned information technology experts gives your workers in Houston Texas immediate assistance from a large technical support resource with substantial experience providing telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of company efficiency, and Progent's goal is to solve instead of merely report technical issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides online professional consulting support and training in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more concerning Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the creative elements of Mac computing by offering phone-based help services and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio or video or putting together an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers companies in Houston Texas online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By exposing potential problems before they cause full-scale emergencies, remote monitoring can head off stressful and costly network crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems based on a mix of platforms.

How Your Houston Texas Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.

Onsite IT Consulting
Progent locations in Houston Metro Area

City Address Phone Link
Houston 2200 Post Oak Blvd
Houston, TX 77056
(832) 940-9607 Houston Network Support Services
The Woodlands 2203 Timberloch Place
The Woodlands, TX 77380
(713) 324-9644 The Woodlands Network Support Services
Webster 600 Gemini Ave
Webster, TX 77058
(281) 763-7022 Webster Network Support Services




An index of content::

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    Benefits for Home Based Network Engineering Contract

    Our compensation model is based on contribution, so similar to working as a freelance consultant, your income is entirely tied to your generated revenue. Some of our support staff stress lifestyle issues and elect to consult at a more relaxed pace, utilizing our flexible schedule to pursue individual pursuits such as mountain biking, motorcycle racing, skiing, surfing, vacations, or sharing private time with relatives and friends. Other consultants take advantage of the chance to earn major bucks through lots of effort and long days. Progent completely encourages either side of the spectrum plus everything in between.

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    On-site Technical Support Service Database

    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The practice of documenting and archiving support records allows more effective support and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information.

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    Remote Technical Support Microsoft System Center Operations Manager

    Mid-sized companies can get all the advantages of Microsoft System Center Operations Manager 2007 and have fast access to Progentís Microsoft and Cisco Premier Certified network consulting professionals. With Progent's economically priced IT support packages, mid-size businesses can choose a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, automated warnings, in-depth system analysis, Help Desk support, and remote service. For businesses with line-of-business applications who need zero-downtime networking, Progent offers a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to provide mid-size company information systems world-class availability, security and productivity.

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    Remote Support Services MOM 2007

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    Progent's Microsoft-certified professionals have 20 years of background planning, installing, and maintaining messaging solutions for companies in the and across the United States. Progent provides economical Microsoft Exchange Servers consulting services to make sure that your email environment features protection, high availability, easy access for off-site and mobile users, time-saving administrative utilities, and productive integration with telecommunications. Progent provides expertise and support services for Microsoft Exchange 2016 Server, Exchange 2013 Server, Microsoft Exchange 2010, MS Exchange 2007 Server, Microsoft Exchange 2003, and Microsoft Exchange 2000. Progent can also help small or mid-size businesses to upgrade to Exchange 2016 Server or Exchange 2013.

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    Years of experience delivering Microsoft support and Cisco technology consulting has allowed Progent to develop an unmatched ability for supporting branch offices that require IT service with the responsiveness common to with small firms but which offers effective communications, complete documentation, and compliance with enterprise IT protocols. If your corporation has a remote office located anywhere in or any area covered by Progent's engineers, Progent can provide a broad array of in-person and on-line network support services and system architecture assistance.

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    The cluster technology incorporated into the high-end versions of MS Windows Server 2008 has been radically re-engineered to simplify the installation, setup, and management of server clusters that provide greater levels of system availability, security, efficiency, and flexibility. New or enhanced capabilities include cluster Validation, easier configuration and installation, improved cluster administration, redesigned cluster infrastructure for maximum availability, hardened security and quorum models, fewer failure points, greater disk and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can assist you assess the advantages of Windows clustering, plan and execute a deployment, train your IT personnel to administer your cluster environment, deliver ongoing consulting and support services, and create and test a business continuity procedure.

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    Progent can help your business in any and all phases of your upgrade to Exchange 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines, databases and log files; setting up hardware load balancing for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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    Dynamics GP allows you to expand and control your company better by offering easy availability of strategic information and a fast ROI. Microsoft Dynamics GP/Great Plains confers important business benefits such as its ability to expand the presence of your organization, handle your accounting, computerize financial processes, unify procedures throughout your company, refine inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and maximize cash flow. Progent can help you set up and manage a robust, secure server and network infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP/Great Plains support professionals to help you derive all the benefits of your Microsoft Dynamics GP/Great Plains software.

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    Progent's Microsoft-certified Intune consultants can assist you to understand the strategic value of utilizing Microsoft Intune for managing your mobile devices including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can help your company to configure policies, set up test systems to evaluate the benefits of Intune for your network, install Intune throughout your IT ecosystem, combine Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Microsoft Intune deployment.

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    Progent offers the assistance of a certified VMware VCDX consultant to help you design, configure, manage and repair VMware vSphere-powered virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent offers world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud environments that deliver high availability, fault tolerance, and application mobility.

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    Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.

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    Key features of Dynamics GP accounting include a modular design that lets you license only the functionality you need, a standardized foundation based on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, advanced reporting services that permit you to track all activities, revenues and spending and sales trends, compatibility with Microsoft Office to speed access to business data, the capability to process information from almost any db software or desktop software into Microsoft GP, plus an open design that makes it possible to create specialized programs. Progent can help you configure and maintain a reliable, protected server and communications network to support Dynamics GP, and can offer experienced GP support professionals to help you convert the powerful features of Dynamics GP/Great Plains accounting into a productive business solution.

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    Progent's Microsoft-certified consultants can provide computer support and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís consulting professionals can show you how to plan, deploy, maintain and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.

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    Progent can help businesses of all sizes to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower equipment expense. Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the advantages and restrictions of various cloud computing models supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and resources and make sure that you avoid the common mistakes small organizations make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.

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    If you need help creating, improving, or troubleshooting business aplications for Microsoft Windows, any version of Linux, or the Web, Progentís team of programmers, relational database architects, and project managers can help ensure you get the project done on schedule and within budget. Progent's seasoned software developers can provide affordable and efficient remote help for projects as small as creating VBA macros for Excel or as large as developing line-of-business database applications based on Microsoft SQL Server ,Oracle, or MySQL.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and repairing System Center Operations Manager solutions and can provide companies of any size expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or onsite troubleshooting to assist you to fix critical problems uncovered by SCOM 2012.

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    For small and midsize organizations, network security and information assurance and compliance can be too complex to stay ahead of yet too risky to ignore. The largest biggest institutions have been breached, and the leading cloud service providers have occasionally been knocked out. It looks as though there's nowhere to run. Progent makes it economical for smaller businesses to implement vital security tasks effectively by providing the benefit of billable time to the closest minute with no minimum billing for remote support. You can have the help of a world-class information consultant to deliver precisely the help you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any level of system security including vulnerability audits, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and creating a complete security strategy.

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    Progent can help your organization to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, improve compliance, and boost worker output by making sure that operating systems and applications stay current, managing licensing, and monitoring resource usage patterns so you can make informed purchasing choices. When you are set to update your SCCM 2007 change management ecosystem, Progent can help you to prepare for and carry out an efficient move to System Center 2012 Configuration Manager.

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    Progent can provide cost-effective remote and onsite support to help organizations to migrate all or part of their critical IT resources to Google Cloud Platform (GCP). This can save time and equipment costs and allow access to Google's state-of-the-art AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, system design, testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security strategies.

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    Progent's Microsoft engineers offer in-depth expertise in implementing, managing and debugging any edition of Microsoft Project Server and can provide a broad range of affordable remote consulting services based on proven best practices to assist organizations of all sizes to get all the advantages of this powerful platform. Support services available from Progent include solution design, installation and migration, strategies for secure collaboration among onsite and remote or mobile users, network optimization, and customized online training classes.

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