For small businesses located in Houston Texas, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with high-level security design and business continuity planning.
Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and the advanced tools to solve most network issues rapidly. This reduces direct expenses since service calls take up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, idle workers, and de-focused management.
Progent's pricing policy for remote help is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the services that you actually get. In contrast to many online support firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for handling technical issues efficiently results in your company conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online technical support and repair for small business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to interface to your company's system remotely without compromising system security.
Progent's powerful customer support database application maintains thorough documentation of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of assistance rendered to each Progent client by any engineer. This database of issues and solutions is stored as a readily exploitable support knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's remote service specialists can determine the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in Houston Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's online technical support engineers possess advanced credentials in a comprehensive array of products and technologies. This wide range of IT skills enables Progent's engineers to address almost any emergency that may occur in a small or midsize business information system. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support businesses with mixed-platform environments, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote services Offered by Progent to small businesses in Houston include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide range of computer technology including system infrastructure, email systems, network and process security, UNIX and Windows integration, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for diagnosing anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking consultants, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs can resolve the most stubborn challenges occurring in network planning, integration, maintenance, security, and problem solving. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional value since their broad experience enables them to fix the most complex problems quickly. In common instances, less experienced service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast phone access to a Cisco-qualified CCIE so you can get immediate support for complex network infrastructure issues that are impacting business efficiency but are beyond the experience of your regular network service providers. Progent's Cisco CCIE consultants can connect to your network using state-of-the-art remote support tools in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote PC desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISM and CISSP security consultants offer a variety of system protection solutions to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or assist you to recuperate rapidly following a serious breach. Security support services available from Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile access; guarding your email system against spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses often need. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Houston Texas Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center programs for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk services are designed for smaller businesses who lack the resources to build and maintain an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Call Center or enhancing your established one, evaluating or customizing Call Center software to meet the special requirements of your company, or adding occasional online personnel to work with your existing Help Desk Call Center resources during high-demand scenarios like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network consultants offers your customers in Houston Texas quick access to a reliable network service group with extensive background delivering telephone-based support and remote troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of business performance, and Progent's goal is to resolve instead of just annotate IT issues.
Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply online professional engineering support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Office Word, and Microsoft Excel. To learn additional information about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the imaginative aspect of Apple Mac environments by delivering remote consulting services and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio/video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Houston Texas online computer system monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your IT support is proactive rather than reactive. By exposing possible issues before they result in network outages, remote monitoring can avoid inconvenient and costly network failures. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems powered by a variety of platforms.
To contact Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in Houston Metro Area