Immediate Phone Help for Houston Texas UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Houston Texas, Progent offers help for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.

Progent's online technical support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system issues quickly. Efficient support reduces immediate expenses because service calls require a smaller number of chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for remote help is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical online support firms, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where fast solutions manage to end up as substantial invoices. Progent's skill at dealing with technical issues efficiently translates into your business spending less money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an arsenal of customized technologies and field-proven methodologies which allow the highest level of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to interface to your environment remotely without breaching corporate security.

Progent's sophisticated technical support reporting application maintains extensive documentation for the service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of support delivered to each Progent customer by every Progent engineer. This archive of problems and resolutions is organized as a conveniently accessible internal database that permits Progent's remote support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft make available additional massive technical support databases and allow fast access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to come up with optimal solutions promptly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Houston Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's remote network support professionals possess certified skills in a comprehensive set of technologies. This broad range of technical skills permits Progent's consultants to manage almost any crisis that may occur in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support clients with mixed-OS networks, Progent also offers the support of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Online services available from Progent to companies in Houston include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of information technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Windows integration, VMware products for server consolidation and easy administration, and migration from legacy applications to the latest Windows or Linux solutions. Progent's group-based approach to resolving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency remote help for diagnosing problems within UNIX/Linux networks based on leading versions of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Houston TexasThe Cisco CCIE certification is the premier accreditation for networking engineers, and certifies an individual's technical skills at the expert level. CCIEs know how to handle the most intractable issues associated with network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to find solutions for the most difficult problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with identical problems that a CCIE can fix in a few minutes. Few support providers make Cisco CCIEs available to assist small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive timely help for severe network problems that are crippling business productivity but are beyond the experience of your regular network service group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your computer system via sophisticated remote troubleshooting technology in order to provide fast, safe, and affordable diagnosis and remediation. Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Certified Microsoft Windows Experts
    Windows Experts for Houston TexasProgent's Microsoft-premier online support experts offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist you with a wide variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide range of remote desktop support and troubleshooting services including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Certified Network Security Experts for Houston TexasProgent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate quickly following a damaging breach. Security services offered by Progent include: thorough network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; integrating firewalls; building safe techniques for remote and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting support to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special projects that small businesses frequently need. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are a convenient solution for small businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who require fast access to a dependable Help Desk with proficient telephone support as well as the available expertise to escalate the most challenging tasks to high-level consultants.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your existing one, selecting or modifying Help Desk software to handle the unique requirements of your company, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center resources during high-demand scenarios like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk team of veteran network consultants gives your customers in Houston Texas instant assistance from a reliable technical support resource with extensive background offering telephone-based support and remote diagnostics for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center recognition as a crucial contributor to company efficiency, and Progent's goal is to solve rather than merely track IT issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and education for Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To read more about Progent's expertise, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac professionals can promote the artistic elements of Apple Mac systems by offering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or configuring an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers companies in Houston Texas remote computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so your computer support is proactive and automated. By spotting emerging trouble spots before they grow into downtime, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that support a combination of operating systems.

How Your Houston Texas Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.

Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.

Onsite IT Consulting
Progent locations in Houston Metro Area

City Address Phone Link
Houston 2200 Post Oak Blvd
Houston, TX 77056
United States
(832) 940-9607 Houston Network Support Services
The Woodlands 2203 Timberloch Place
The Woodlands, TX 77380
United States
(713) 324-9644 The Woodlands Network Support Services
Webster 600 Gemini Ave
Webster, TX 77058
United States
(281) 763-7022 Webster Network Support Services

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    ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's ProSight Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

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    Progent's Microsoft-certified ISA Server consultants have broad experience developing Microsoft-based security designs for IT networks with many locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size business design and deploy a configuration of ISA Server 2004 that supports your information security needs without limiting your network.

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    Progent's Cisco CCIE-certified wireless infrastructure consultants can provide online or onsite configuration and troubleshooting support to assist you to design, configure, update, optimize, manage and debug Aironet Wi-Fi AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity foundation that is easy to administer and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, location and configuration of Aironet wireless access points to work with your specific workplace layout, construction, and expected network traffic.

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    Progent's Citrix-certified consultants can assist you to evaluate the potential strategic benefits of the available versions of Citrix Essentials for Hyper-V, assist you to use Citrix administration utilities with your Microsoft Hyper-V environment, and show you how to use Citrix Essentials for Hyper-V to improve the responsiveness, availability, consistency, and fault tolerance of your virtual network while reducing the cost of equipment and support and streamlining administrative tasks.

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    Dynamics GP/Great Plains allows you to expand and manage your company better by delivering deep availability of strategic data and a rapid ROI. Dynamics GP/Great Plains offers major business benefits such as its ability to expand the reach of your organization, handle your accounting, computerize financial operations, unify procedures throughout your company, refine inventory control, enhance order accuracy, expand revenue and shorten turnaround time, and increase cash flow. Progent can help you set up and maintain a robust, secure server and communications foundation to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to help you derive the full benefits of your Microsoft Dynamics GP software.

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    ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information.

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    E-Mail Guard is Progent's economical anti-spam and anti-virus service that offers small companies world-class defense from spam, viruses, DHA attacks, and other forms of email-borne attacks on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-based spam filtering and antivirus services that defuse email attacks before they can penetrate the network firewall. Perimeter Manager also lets administrators track and manage their email systems, irrespective of server platform, hardware type, or geographic location.

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    Network monitoring typically consists of observing a network's resource utilization to help uncover data traffic backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that run under Linux or UNIX and can be used to monitor mixed-platform networks where Linux and Windows operate together. Progent's network integration consultants can help you take advantage of both these programs to optimize and repair your network. Progent's UNIX support services offer small companies and developers assistance with managing and servicing UNIX/Linux and Solaris systems that work with Windows-based products.

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    Progent's Microsoft certified consultants can offer small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the rapid development of enterprise-class business applications that offer your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and beyond the corporate firewall. In addition to offering expertise, maintenance and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your IT system. Progent can also help you migrate from older versions of Microsoft SQL Server to SQL Server 2005.

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    Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can help you design reports that allow you to track your business more thoroughly, transforming uncooked data into valuable insights into your company and customers.

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    Progent can assist you to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy change management platform or help you to modify your current SCCM 2012 environment to accommodate your evolving IT requirements. Also, Progent can help you to create an infrastructure that takes full advantage of SCCM by delivering expertise with related Microsoft platforms including Active Directory Domain Services (ADDS), SQL SSRS, and Internet Information Services.

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    Progent's Microsoft certified consultants can offer small and medium size companies advanced Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the rapid creation of advanced business applications that can give your business a competitive edge. SQL Server provides core support for XML and can query across the Internet and beyond the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information network. Progent can also help you upgrade from older versions of SQL Server to SQL Server 2005.

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    Progent is a leader in economically delivering enterprise-class network support to small businesses. Progent's achievement in addressing the IT service requirements of the historically underserviced small company sector is the combined result of key technical and process breakthroughs that have removed a great deal of the conventional costs out of administering IT support, added unprecedented technical expertise into the support mechanism, and significantly streamlined the repair process.

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