For small businesses located in Houston Texas, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces direct costs because service calls require fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike many remote service companies, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor repairs somehow end up as large bills. Progent's skill at handling problems quickly results in your business spending less money.
Progent's Remote Support Tools
Over the years, Progent has refined a set of customized technologies and proven processes which allow the maximum degree of efficiency for remote consulting and troubleshooting for small business IT networks. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your system remotely without breaching system security.
Progent's proprietary service database application keeps comprehensive histories describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of assistance delivered to each client by any Progent consultant. This history of anomalies and solutions is stored as a readily retrievable proprietary database that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting experts can find the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Houston Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based network support professionals offer advanced credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's consultants to resolve virtually any problem that may take place in a small or midsize company network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
To help clients with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services Offered by Progent to clients in Houston include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a broad range of information technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified management, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and certifies a consultant's technical knowledge at the master level. CCIEs can resolve even the most complex challenges occurring in network infrastructure design, installation, maintenance, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and developing workarounds or identifying program patches. CCIEs are an excellent value because their broad expertise enables them to resolve the most difficult problems quickly. In common instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can get urgent support for severe network problems that are lowering worker productivity but are beyond the scope of your regular computer maintenance personnel. Progent's Cisco CCIE support experts can connect to your network by means of the latest on-line troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support engineers can provide computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of online desktop services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and ISSAP security consultants offer a variety of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your company to recover quickly after a damaging breach. Security services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious assaults; integrating firewalls; building safe techniques for remote and mobile communication; securing your email infrastructure against spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses often request. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Houston Texas Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service options for small businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require fast communication with an efficient Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or revamping your current organization, selecting or modifying Call Center application software to handle the unique needs of your corporation, or providing occasional online personnel to work with your in-house Help Desk resources to handle unusually busy scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology consultants offers your clients in Houston Texas instant access to an effective network service resource with extensive experience providing phone consulting and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a major driver of business performance, and Progent's aim is to resolve instead of simply track network issues.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group provides remote professional engineering support and training in key business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To read additional information concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac consultants can promote the artistic components of Macintosh computing by providing remote consulting services and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio or video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Houston Texas online network and server monitoring services powered by MS Operations Manager network monitoring, adapted by Progent to suit your business so your network support is proactive and automated. By exposing looming issues before they expand into downtime, proactive monitoring can head off disruptive and costly information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate multiple operating systems.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in Houston Metro Area