For small and midsize companies in Houston or anywhere in the state of Texas, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISA and CISM-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional value due to the fact that they have the real-world experience and the sophisticated technology to solve most network problems rapidly. Efficient support reduces direct expenses because service calls require fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with indirect costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset clients, idle employees, and distracted management.
Progent's pricing policy for online support is structured to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike typical remote support companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor solutions manage to turn into big bills. Progent's skill at handling technical issues quickly translates into your company saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which promote the maximum degree of efficiency for online consulting and troubleshooting for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to interface to your company's environment remotely without breaching corporate security.
Progent's sophisticated technical support database system maintains extensive documentation of all service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of support delivered to every customer by every engineer. This archive of anomalies and fixes is stored as a readily retrievable support knowledge base that enables Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other vast support databases and permit fast response from vendors' in-house support staff so Progent's remote consulting specialists are able to determine optimal solutions quickly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Houston or anywhere in Texas or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's phone-based technical support professionals have credentials in a comprehensive array of products and technologies. This wide range of capability enables Progent's engineers to resolve virtually any crisis likely to crop up in a small or midsize company information system. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To help businesses with multi-platform networks, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services Offered by Progent to clients in Houston and throughout the state of Texas include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology including network architecture, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and easy administration, and transitioning from older systems to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for analyzing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking professionals, and certifies a consultant's technical knowledge at the master level. Cisco CCIEs can deal with the most intractable challenges occurring in network infrastructure planning, integration, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to fix the most intractable problems quickly. In typical instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make CCIEs accessible to support small and mid-size companies. Progent can provide quick phone contact with a Cisco CCIE so you can get urgent assistance for serious network problems that are crippling business productivity but are not within the comfort zone of your regular network service personnel. Progent's Cisco CCIE engineers can tie into your network using state-of-the-art remote troubleshooting technology in order to perform quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of online PC desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISSP and ISSAP network security engineers can provide a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to recover rapidly after a damaging penetration. Security consulting services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize local IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small companies frequently request. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Houston Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center support services are ideal for smaller businesses who don't have the resources to build and maintain an internal Call Center but who want fast communication with a dependable Call Center with professional phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or enhancing your established one, evaluating or enhancing Help Desk software products to meet the special demands of your corporation, or adding temporary online personnel to supplement your internal Help Desk team during unusually busy situations such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network professionals offers your workers in Houston or anywhere in the state of Texas rapid access to a reliable support group with substantial experience delivering phone consulting and online troubleshooting for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of company success, and Progent's policy is to fix rather than merely record network issues.
Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and MS Office Excel. To learn additional information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can promote the artistic facets of Macintosh environments by delivering phone-based help services and training in imaging, audio, and video. Progent's consultants can provide help in a range of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Houston, or anywhere in the state of Texas, online computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your computer support is proactive rather than reactive. By uncovering possible problems before they cause network outages, system monitoring can avoid stressful and costly information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a combination of operating systems.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area