For small and midsize companies located in Houston or anywhere in the state of Texas, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote support services represent exceptional value because they have the practical experience and the sophisticated technology to resolve the majority of information system issues rapidly. This reduces direct costs because service calls take up a smaller number of chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding network outages and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay only for the services that you actually get. In contrast to many online service companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing prevent situations where fast repairs manage to turn into big invoices. Progent's penchant for disposing of problems efficiently translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an array of optimized tools and proven processes that promote the highest degree of efficiency for online consulting and troubleshooting for small company computer systems. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your company's network remotely without breaching corporate security.
Progent's proprietary service reporting system maintains detailed histories of the service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of assistance rendered to each client by any engineer. This database of problems and solutions is structured as a quickly retrievable proprietary knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote consulting experts can find optimal solutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Houston or anywhere in Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's phone-based technical support engineers possess credentials in a comprehensive set of disciplines. This broad range of IT skills allows Progent's consultants to address virtually any emergency that may take place in a small or midsize company information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To provide assistance to businesses with multi-operating system environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to clients in Houston and throughout the state of Texas include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad array of computer technology such as system architecture, messaging systems, network and process security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from older systems to current Windows or Linux-powered solutions. Progent's group-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and certifies an individual's networking skills at the master level. Cisco qualified CCIEs can handle even the most difficult problems encountered in network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs provide excellent cost-effectiveness because their depth of expertise enables them to solve even the most intractable problems quickly. In many instances, less seasoned service providers can struggle for many hours or days with identical problems that a CCIE can resolve in minutes.
Few consulting organizations make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can receive timely support for complex network infrastructure issues that are impacting worker productivity but are outside the experience of your ordinary computer maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can tie into your computer system using state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Experts
Progent's Microsoft-expert online support experts can provide computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 development,
Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop support and troubleshooting services such as Windows 7 migration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP and ISSAP network security consultants can provide a variety of system protection solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or help your business to recover quickly after a serious breach. Security support services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile connectivity; guarding your email system against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting experts for special IT projects that small businesses frequently request. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows customers to complete major projects economically and on time. Progent's special remote engineering services include:
How Your Houston Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who don't have the budget to assemble and manage an in-house Help Desk but who require quick communication with a dependable Help Desk Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless supplement to your existing Help Desk staff. Progent's Virtual Call Center can act as an escalation resource to resolve complex computer system problems, or be available in overflow situations when your other resources are too busy.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Call Center or enhancing your existing one, selecting or modifying Help Desk application software to meet the unique needs of your company, or adding occasional phone support staff to supplement your in-house Help Desk resources to handle high-demand events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran network professionals provides your computer users in Houston or anywhere in the state of Texas instant communication with an effective support group with years of experience delivering phone consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a key enabler of business efficiency, and Progent's policy is to fix and not merely report IT problems.
Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group provides remote professional consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Office Excel. For more concerning Progent's consulting, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can promote the imaginative facets of Macintosh systems by offering remote help services and education in imaging, sound, and video. Progent's support professionals offer help in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio/video or setting up an audio/video production facility.
Online Network and Server Monitoring Services
Progent offers businesses in Houston, or anywhere in the state of Texas, online computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your environment so your IT maintenance is proactive and automated. By anticipating possible problems before they result in network outages, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area