For small and midsize businesses located in Houston or anywhere in the state of Texas, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers represent excellent value due to the fact that they have the real-world background and the advanced technology to resolve most information system problems quickly. This reduces direct costs since service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for remote support is designed to maximize the impact of your network support dollar. Progent charges per minute for phone consulting, so you are billed only for the services that you receive. Unlike typical online service firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and clean model for billing prevent scenarios where fast solutions manage to turn into big tabs. Progent's skill at disposing of technical issues efficiently translates into your business saving cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which promote the maximum level of effectiveness for remote technical support and troubleshooting for small company IT networks. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's environment remotely without compromising system security.
Progent's advanced service reporting system includes extensive records for all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of support rendered to each Progent customer by every Progent consultant. This history of trouble tickets and fixes is structured as a conveniently accessible internal knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available other extensive support databases and allow quick response from manufacturers' internal engineering staff so Progent's online service specialists can determine the best solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Houston or anywhere in Texas or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote technical service experts offer certified skills in a comprehensive array of products and technologies. This wide range of capability permits Progent's engineers to handle almost any problem that may crop up in a small company information system. Certifications earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support businesses with multi-operating system environments, Progent also offers the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical services Offered by Progent to companies in Houston and anywhere in the state of Texas include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide range of computer technology including network infrastructure, messaging solutions, network and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older systems to current Windows or Linux environments. Progent's team-oriented approach to solving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies a person's networking skills at the expert level. Cisco qualified CCIEs know how to deal with even the most difficult problems associated with network infrastructure planning, deployment, maintenance, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience allows them to resolve the most intractable problems rapidly. In many instances, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get immediate support for serious network infrastructure problems that are impacting worker productivity but are not within the experience of your ordinary IT service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment via sophisticated on-line support technology to provide fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote PC desktop support services such as Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection services that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up quickly following a damaging breach. Security services available from Progent cover thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after malicious assaults; installing firewalls; establishing secure techniques for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies often request. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Houston Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support alternatives for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center services are designed for small organizations who don't have the budget to assemble and manage an in-house Help Desk but who need quick access to an effective Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk or revamping your existing organization, identifying or enhancing Help Desk Call Center application software to address the unique demands of your business, or adding occasional phone support staff to work with your in-house Help Desk resources to deal with demanding scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk team of veteran network professionals gives your workers in Houston or anywhere in the state of Texas immediate contact with an effective support group with extensive background providing telephone-based support and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a significant driver of business success, and Progent's target is to resolve instead of merely annotate technical issues.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group can supply remote and in-depth consulting expertise and training in key business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Excel. To find out more information on Progent's expertise, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the creative components of Apple Mac environments by delivering phone-based consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio/video or integrating an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Houston, or anywhere in the state of Texas, remote computer system monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent to suit your environment so your IT support is proactive and automated. By exposing possible problems before they result in downtime, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks that incorporate multiple platforms.
To contact Progent about urgent online help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area