For small businesses located in Houston Texas, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote technical support engineers represent exceptional value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces direct costs because service calls require fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more with indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing policy for online help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. Unlike many remote service companies, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor repairs somehow end up as large bills. Progent's skill at handling problems quickly results in your business spending less money.
Progent's Remote Support Tools
Over the years, Progent has refined a set of customized technologies and proven processes which allow the maximum degree of efficiency for remote consulting and troubleshooting for small business IT networks. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's online support team to access your system remotely without breaching system security.
Progent's proprietary service database application keeps comprehensive histories describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of assistance delivered to each client by any Progent consultant. This history of anomalies and solutions is stored as a readily retrievable proprietary database that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote consulting experts can find the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Houston Texas or to find out more about Progent's online support programs, contact Progent at
Online Technical Services Offered Progent
Progent's phone-based network support professionals offer advanced credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's consultants to resolve virtually any problem that may take place in a small or midsize company network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.
To help clients with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services Offered by Progent to clients in Houston include:
Progent's UNIX and Linux support engineers can offer emergency online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Progent also can deliver a wide array of online desktop services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or revamping your current organization, selecting or modifying Call Center application software to handle the unique needs of your corporation, or providing occasional online personnel to work with your in-house Help Desk resources to handle unusually busy scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology consultants offers your clients in Houston Texas instant access to an effective network service resource with extensive experience providing phone consulting and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a major driver of business performance, and Progent's aim is to resolve instead of simply track network issues.
Progent's Mac consultants can promote the artistic components of Macintosh computing by providing remote consulting services and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as capturing or digitizing audio or video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers companies in Houston Texas online network and server monitoring services powered by MS Operations Manager network monitoring, adapted by Progent to suit your business so your network support is proactive and automated. By exposing looming issues before they expand into downtime, proactive monitoring can head off disruptive and costly information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate multiple operating systems.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
City | Address | Phone | Link |
Houston | 2200 Post Oak Blvd Houston, TX 77056 United States |
(832) 940-9607 | Houston Network Support Services |
The Woodlands | 2203 Timberloch Place The Woodlands, TX 77380 United States |
(713) 324-9644 | The Woodlands Network Support Services |
Webster | 600 Gemini Ave Webster, TX 77058 United States |
(281) 763-7022 | Webster Network Support Services |