For small companies located in Houston or anywhere in Texas, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's online technical support services represent exceptional value because they have the real-world experience and the advanced technology to resolve most information system problems quickly. Efficient support lowers immediate costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect expenses by reducing or avoiding system downtime and associated losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing policy for online support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you pay just for the services that you actually get. In contrast to many remote support firms, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at handling technical issues quickly results in your company saving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of customized tools and field-tested methodologies which promote the maximum level of efficiency for online help and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's computer system without breaching corporate security.
Progent's sophisticated technical support database system maintains thorough histories of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of assistance provided to each Progent customer by every engineer. This history of issues and resolutions is organized as an easily searchable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with the best resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Houston or anywhere in Texas or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's online technical service engineers offer certified skills in a comprehensive set of disciplines. This breadth of technical skills allows Progent's engineers to manage almost any problem that may take place in a small or midsize company information system. Credentials held by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help customers with multi-operating system environments, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to small businesses in Houston and anywhere in the state of Texas include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of computer technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server economization and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux environments. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for networking engineers, and indicates an individual's technical knowledge at the master level. CCIEs know how to resolve even the most intractable challenges encountered in network planning, integration, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to fix even the most difficult problems rapidly. In typical cases, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few support organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can get timely assistance for severe network issues that are crippling worker efficiency but are beyond the experience of your regular computer support providers. Progent's Cisco-qualified CCIE consultants can interface to your computer system using sophisticated remote support technology to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular family of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as VPN technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service engineers offer computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of online PC desktop support including Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISSP and ISSAP network security engineers offer a variety of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate rapidly following a damaging breach. Security consulting services available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; building safe architectures for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Houston Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center programs for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are ideal for small companies who lack the resources to create an in-house Call Center but who want fast response from a dependable Help Desk with proficient phone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in creating an effective new Call Center or enhancing your established organization, evaluating or modifying Call Center software to handle the particular demands of your corporation, or adding temporary phone support staff to supplement your internal Help Desk Call Center group during demanding scenarios such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran information technology consultants gives your workers in Houston or anywhere in the state of Texas immediate access to a reliable network service group with substantial background delivering phone consulting and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a solid enabler of company success, and Progent's intent is to solve instead of simply report network problems.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides remote advanced engineering expertise and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To find out additional information about Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can promote the imaginative elements of Apple Mac environments by offering phone-based help support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio/video or setting up an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Houston, or anywhere in the state of Texas, online computer system monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your computer maintenance is proactive and automated. By detecting possible trouble spots before they result in downtime, system monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a mix of OS platforms.
To contact Progent about emergency online help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area