For small and midsize companies located in Houston or anywhere in the state of Texas, Progent offers technical support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and disaster recovery planning.
Progent's online support services offer excellent leverage because they have the practical experience and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses because service calls require a smaller number of chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote service companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where quick repairs somehow end up as big tabs. Progent's penchant for dealing with technical issues efficiently results in your business conserving money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed an array of customized technologies and field-proven methodologies that allow the maximum level of efficiency for online help and troubleshooting for small and midsize company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to connect to your company's environment without violating network security.
Progent's advanced service reporting system keeps detailed records describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of support delivered to each customer by any Progent consultant. This archive of problems and responses is organized as an easily searchable support knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts can determine the most efficient resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Houston or anywhere in Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based consulting engineers offer credentials in an extensive array of disciplines. This breadth of capability allows Progent's engineers to manage practically any problem likely to crop up in a small or midsize company information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To help clients with multi-OS environments, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services provided by Progent to companies in Houston and throughout the state of Texas include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of information technology such as system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, VMware products for server economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates a person's network technology knowledge at the expert level. Cisco CCIEs can resolve the most stubborn problems encountered in network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value since their depth of expertise enables them to find solutions for the most complex problems quickly. In typical instances, less experienced engineers can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few consulting providers make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a CCIE so your company can receive urgent help for severe network issues that are hurting worker efficiency but are outside the experience of your regular computer support personnel. Progent's Cisco CCIE engineers can connect to your environment using advanced remote troubleshooting tools in order to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's top-selling selection of connectivity products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers can provide computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop support and troubleshooting services such as Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISSP and ISSAP security consultants offer a range of system protection solutions that can improve the defenses of your UNIX/Linux, Solaris, Mac or Windows network against attacks or assist your business to clean up rapidly following a serious penetration. Security solutions available from Progent include: thorough security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile access; guarding your messaging system from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Houston Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for small organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for smaller companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick access to a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís Virtual Call Center is intended for bigger companies and operates as a transparent addition to your established Call Center team. Progent's Virtual Help Desk can serve as an escalation resource to resolve the toughest network challenges, or be ready in hectic situations when your ordinary resources are swamped.
Progent's Help Desk Call Center consulting services can support you in building an efficient new Help Desk Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center application software to handle the special needs of your business, or adding temporary online staff to supplement your in-house Help Desk team to handle high-demand scenarios like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned network consultants gives your computer users in Houston or anywhere in the state of Texas rapid access to a reliable technical support group with extensive background delivering telephone-based support and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a key driver of business productivity, and Progent's intent is to solve and not just record IT problems.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team offers online professional engineering expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft applications such as CRM, MS Project, MS Word, and Microsoft Office Excel. To find out more on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the creative components of Mac environments by providing remote help support and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio/video or configuring an audio/video production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Houston, or anywhere in the state of Texas, online computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so that your IT maintenance is proactive and automated. By spotting looming problems before they evolve into crashes, remote monitoring can avoid stressful and expensive network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate multiple operating systems.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area