For small companies in Houston Texas, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the services of CISA and CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical background and the advanced technology to solve the majority of network issues rapidly. This reduces immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online service companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick solutions somehow turn into substantial invoices. Progent's skill at disposing of technical issues quickly translates into your company spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has developed an array of optimized tools and field-tested processes that ensure the highest level of efficiency for remote technical support and repair for small business information systems. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to communicate with your company's network without breaching system security.
Progent's proprietary technical support database system maintains comprehensive records of all support that Progent's clients have received. Progent's team engineers have access to the details of assistance provided to every client by any Progent engineer. This history of anomalies and fixes is organized as a quickly exploitable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can come up with optimal solutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Houston Texas or to learn additional information about Progent's online support options, contact Progent at
Phone-based Technical Services Available from Progent
Progent's remote technical service engineers possess certified skills in an extensive array of products and technologies. This wide range of capability allows Progent's engineers to address virtually any emergency likely to crop up in a small or midsize company network. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with multi-OS networks, Progent also offers access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support available from Progent to customers in Houston include:
Progent's UNIX and Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Progent also can deliver a wide range of online desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Call Center or improving your established one, evaluating or modifying Help Desk software products to meet the unique demands of your company, or providing occasional online personnel to reinforce your in-house Help Desk resources during demanding situations like software migrations, major upgrades, or installing new business software.
Progent's Call Center staff of experienced network professionals provides your computer users in Houston Texas quick access to a reliable support group with substantial experience providing phone support and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of business success, and Progent's policy is to solve rather than simply track network problems.
Progent's Mac professionals can support the creative facets of Macintosh computing by offering remote help services and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent offers companies in Houston Texas remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your network support is proactive and automated. By detecting emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a mix of platforms.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
City | Address | Phone | Link |
Houston | 2200 Post Oak Blvd Houston, TX 77056 United States |
(832) 940-9607 | Houston Network Support Services |
The Woodlands | 2203 Timberloch Place The Woodlands, TX 77380 United States |
(713) 324-9644 | The Woodlands Network Support Services |
Webster | 600 Gemini Ave Webster, TX 77058 United States |
(281) 763-7022 | Webster Network Support Services |