Greater Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Houston Metro Area.
Progent locations in the Greater Houston Metro Area
For small companies located in Houston or anywhere in Texas, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they have the real-world experience and the advanced technology to resolve most information system problems rapidly. This reduces direct costs since solutions take up a smaller number of billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and related costs due to business disruption, disgruntled clients, idle workers, and distracted management.
Progent's billing policy for online support is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to many remote service organizations, Progent requires no startup surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor fixes somehow turn into substantial invoices. Progent's skill at handling technical issues efficiently translates into your business spending less money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an array of customized tools and field-tested processes that permit the maximum degree of effectiveness for online engineering help and repair for small company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the staff of Progent's online support team to communicate with your company's computer system without compromising corporate security.
Progent's proprietary technical support reporting application includes extensive documentation for all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help provided to every Progent customer by any Progent engineer. This database of issues and resolutions is structured as a quickly exploitable proprietary database that enables Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with important technology companies including Cisco and Microsoft permit access to additional vast support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service experts can find the most efficient solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Houston or anywhere in Texas or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote support professionals offer credentials in an extensive array of products and technologies. This wide range of technical skills permits Progent's consultants to address practically any emergency that may crop up in a small business network. Certificates held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To support companies with mixed-platform environments, Progent also offers the support of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online technical support services available from Progent to customers in Houston and anywhere in the state of Texas include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from older systems to the latest MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance for diagnosing problems affecting UNIX/Linux networks based on popular variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and indicates a consultant's technical knowledge at the master level. CCIEs can handle the most complex problems surrounding network design, deployment, administration, security, and troubleshooting. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise enables them to solve the most difficult problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a CCIE can fix in minutes.
Few service providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick phone contact with a CCIE so you can receive timely support for serious network problems that are lowering business productivity but are outside the comfort zone of your local computer maintenance group or consultant. Progent's Cisco CCIE support experts can tie into your network by means of state-of-the-art remote troubleshooting tools to provide fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network products.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can provide computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Skype for Business Server migration consulting, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of online desktop support services such as Microsoft Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISM and CISSP network security consultants offer a range of system protection solutions that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to recover quickly after a damaging breach. Security support services offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; building safe architectures for off-site and mobile connectivity; defending your messaging infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of information technology enables clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Houston Business Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who don't have the resources to assemble and manage an internal Help Desk but who want quick communication with a dependable Call Center with professional phone support as well as the available expertise to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk can operate as an escalation option to resolve complex network problems, or be available in overflow situations when your regular resources are too busy.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Help Desk software products to handle the unique needs of your corporation, or providing occasional phone support staff to reinforce your existing Call Center team during demanding events such as software migrations, mass upgrades, or installing new business software.
Progent's Call Center staff of veteran network consultants gives your workers in Houston or anywhere in the state of Texas immediate access to a dependable technical support group with extensive experience delivering telephone-based help and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a major driver of company efficiency, and Progent's intent is to resolve instead of merely record technical problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. For more on Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the artistic facets of Mac systems by delivering phone-based help support and education in graphics, sound, and motion video. Progent's consultants offer help in a large selection of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Houston, or anywhere in the state of Texas, online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your network support is proactive and automated. By spotting emerging issues before they cause crashes, system monitoring can ward off inconvenient and expensive service crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by a mix of operating systems.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.