Fast Online Support for Houston Networks
For companies in Houston or anywhere in the state of Texas, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's online support experts offer excellent value because they possess the real-world experience and are equipped with the advanced tools required to solve the majority of network issues quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding system outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. Unlike many online service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent situations where speedy. minor solutions manage to turn into big invoices. Progent's skill at disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies which allow the highest level of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to link to your company's network remotely without violating system security.
Progent's proven technical support database application keeps thorough records describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to every client by any consultant. This archive of trouble tickets and resolutions is organized as an easily exploitable proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's online service specialists are able to find optimal solutions quickly.
Online services provided by Progent to businesses in Houston and throughout the state of Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals offer computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 application development, SharePoint 2016 migration support, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to help you business to install, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network professionals, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most challenging issues occurring in network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. CCIEs provide excellent value because their broad experience enables them to fix problems quickly. In typical instances, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system via advanced on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular selection of networking products. Cisco infrastructure expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless APs planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security services that can improve the safety of your Windows, macOS and OS X, or Linux network against attacks or assist your business to clean up rapidly after a serious breach. Security support services offered by Progent include: comprehensive information security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; configuring firewalls; building safe architectures for off-site and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers advanced remote consulting to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to address a broad spectrum of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Houston Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the resources to create an internal Help Desk but who need quick response from a dependable Help Desk with proficient phone assistance plus the ability to escalate the most challenging problems to advanced consultants.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk software to handle the unique needs of your company, or adding occasional online personnel to work with your in-house Help Desk resources to deal with high-demand events such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of veteran network professionals gives your computer users in Houston or anywhere in the state of Texas quick contact with an efficient technical support group with extensive background delivering phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a solid contributor to business success, and Progent's policy is to resolve and not just report IT issues.
- Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and training in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Houston, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so your IT support is proactive and automated. By anticipating emerging problems before they result in crashes, remote monitoring can minimize disruptive and expensive network failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate multiple platforms.
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Houston or throughout the state of Texas, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT support the moment your company requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to fix IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Houston office has a local independent support technician or maintains an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to solve sudden system crises or especially challenging integration projects.
Details of Progent's Online Network Services for Houston
Progent's online support, Internet-based repair, system security expertise, and network administration services offer businesses in Houston or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's experts can provide your organization world class network support while allowing you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Houston and is also ideal for customers in geographic areas of Texas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for phone support and asks for no monthly retainer for services delivered during regular working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, MS Exchange consulting, network security planning, and Help Desk outsourcing services. Progent's Application Experts group offers world-class consulting expertise in specific business applications. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Development
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to tailor timely, affordable, and thorough IT solutions that match the special needs of your company.
- State of the Art Remote Connectivity Software
Secure online access allows Progent's service experts to see precisely what your customers see. This makes it easier to find fast solutions to issues that might otherwise demand a costly personal visit. State-of-the-art online access software and experienced engineers together allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for Maximum System Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious offices whose clients need immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT knowledge, refined remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, performing a wide variety of IT projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to resolve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance consultants or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.