Immediate Online Troubleshooting for Houston Texas Networks
For companies in Houston Texas, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the assistance of CISSP-certified security experts to handle advanced security design and troubleshooting jobs.
Progent's online technical support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced technology required to solve most network problems quickly. Efficient support reduces direct costs because service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental expenses by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support know-how is particularly helpful in environments that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for online support is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you pay only for the support that you receive. In contrast to many remote service companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from scenarios where quick repairs somehow turn into major invoices. Progent's penchant for handling technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven processes which permit the maximum degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to communicate with your network remotely without violating system security.
Progent's proven technical support database application keeps extensive records of the service that Progent's clients have received. Progent's staff consultants have access to the history of support provided to every Progent customer by any consultant. This archive of anomalies and repairs is organized as a readily retrievable support knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.
Online support available from Progent to businesses in Houston Texas include:
Authorized MS Windows Support
Progent's Microsoft-expert online support engineers offer network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates a person's networking knowledge at the expert level. CCIEs know how to resolve the most difficult issues encountered in network infrastructure planning, deployment, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional value since their deep expertise enables them to find solutions for problems quickly. In common cases, less seasoned consultants can struggle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can tie into your environment using the latest remote support technology in order to perform fast, secure, and economical diagnosis and remediation.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in Houston Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of networking devices by offering services such as:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to improve the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to clean up rapidly following a damaging breach. Security consulting services available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; building secure techniques for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of information technologies such as system infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's top corporations. The ProSight series of outsourced network management services covers all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Houston Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your established one, selecting or modifying Call Center software products to handle the unique requirements of your company, or adding temporary online staff to supplement your internal Call Center team during unusually busy scenarios like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of veteran network experts provides your computer users in Houston Texas quick access to an efficient technical support resource with years of experience delivering telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a key contributor to company performance, and Progent's target is to solve instead of just track IT issues.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers phone-based professional consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Houston Texas remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so your network maintenance is proactive and automated. By detecting potential problems before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that support a variety of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Houston Texas, Progent's online network support specialists can deliver professional and affordable system support whenever your organization requires it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Houston office works with a local freelance consultant or maintains a full time organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or especially challenging integration projects.
Features of Progent's Remote Computer Support for Houston Texas
Progent's phone help, remote repair, system security consulting, and network management services give companies in Houston Texas unparalleled leverage for your support budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your company world class network support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Houston Texas and is also ideal for customers in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for phone support and requires no periodic retainer for support services delivered during regular working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized professionals who have experience in designing, deploying, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services include system integration, Microsoft Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting support in critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
MS Project Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor fast, affordable, and comprehensive information technology solutions that match the unique needs of your company.
- State of the Art Remote Connectivity Tools
Secure online access allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce quick solutions to problems that might otherwise demand an expensive onsite visit. Sophisticated online access tools and experienced technicians combine to allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Service for Maximum System Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-constrained businesses whose workers require instant recourse to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT knowledge, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be forced to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some independent consultants or small support firms who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to every customer. The practice of detailing and archiving support activity results in more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.