Fast Remote Help for Houston IT Networks
For companies in Houston or anywhere in Texas, Progent offers remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISSP-certified security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers provide excellent value because they have the real-world background and are equipped with the sophisticated technology necessary to resolve most information system problems rapidly. This reduces immediate costs because solutions require fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. In contrast to many remote service companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing save you from situations where speedy. minor solutions somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that allow the highest degree of efficiency for online help and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to link to your computer system remotely without breaching corporate security.
Progent's proven customer support database application maintains detailed histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of support rendered to each Progent client by every Progent engineer. This database of problems and resolutions is structured as a quickly retrievable proprietary database that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to come up with the most efficient solutions promptly.
Remote support offered by Progent to companies in Houston and anywhere in the state of Texas include:
Authorized Windows Expertise
Progent's Microsoft-certified online service professionals can provide computer system problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable desktop support services to assist you business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and certifies a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can resolve the most challenging issues associated with network design, installation, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software patches. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to solve problems rapidly. In typical instances, less experienced engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your network using the latest remote troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area
Progent's CCIEs offer assistance with all of Cisco's top-selling selection of connectivity appliances. Cisco technology consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Access Points consulting services, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your business to clean up quickly following a serious breach. Security support services offered by Progent include: in depth data security and compliance analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine local IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a broad range of computer technologies including system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your Houston Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network consultants offers your customers in Houston or anywhere in the state of Texas fast communication with an efficient support group with extensive experience offering phone help and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a crucial enabler of business success, and Progent's intent is to fix and not just report network issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers online professional engineering expertise and education in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Houston, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so that your IT support is proactive and automated. By uncovering looming problems before they evolve into downtime, remote monitoring can avoid disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks based on multiple platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Houston or throughout the state of Texas, Progent's phone-based network support engineers can provide effective and affordable IT support the instant your company needs it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to fix IT problems quickly while eliminating the expense and lost time that comes with on-site support calls.
Even if your Houston company relies on a local freelance consultant or employs an in-house organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to resolve unexpected network crises or especially challenging integration projects.
Features of Progent's Remote Computer Services for Houston
Progent's online help, remote troubleshooting, network security consulting, and system management services offer businesses in Houston or throughout the state of Texas unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk call center support and network management, Progent's experts can deliver your business enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Houston and is also ideal for networks in more remote areas of Texas that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides online help on a per-minute basis, so you are charged only for the support you use. Progent has no minimum charge for phone service and requires no periodic subscription fee for services provided during normal working hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of on-staff specialists with experience in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, MS Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP Support and Programming
MS Project Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Application Programming
MySQL Management Support and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop source for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that meet the special needs of your company.
- State of the Art Remote Access Tools
Secure online access permits Progent's service professionals to observe exactly what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand an expensive onsite visit. Sophisticated online connectivity software and experienced engineers combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for Maximum Network Availability
For companies with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high system availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious offices whose workers need instant access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical background, fine tuned remote support tools, and familiarity with enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional experience, at the front lines of network support, performing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT capability, but also a consultant with proven methods for applying computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on offering high-value skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can save your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.