Fast Online Technical Support for Houston Texas Computer Networks
Urgent Online Consulting for Houston SystemsFor businesses in Houston Texas, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote support experts offer excellent value due to the fact that they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support reduces immediate expenses because service calls use up fewer billable minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits even more with indirect costs by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor solutions somehow end up as major bills. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies that allow the maximum level of effectiveness for remote technical support and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to access your company's computer system without compromising corporate security.

Progent's proven technical support database application includes comprehensive records for the support that Progent's customers have received. Progent's authorized engineers have access to the history of services rendered to every customer by any Progent engineer. This history of problems and resolutions is stored as a conveniently retrievable internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft open up additional massive technical support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service experts are able to arrive at the best solutions in the least time.

Remote technical support services offered by Progent to customers in Houston Texas include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and rapid restoration of vital files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are on a unit that only you possess and that uses a different network channel. A wide range of devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or enhancing Call Center application software to meet the unique needs of your business, or providing occasional phone support staff to work with your in-house Call Center resources during unusually busy situations such as software migrations, major upgrades, or rolling out new business software.

    Progent's Help Desk staff of seasoned information technology consultants gives your workers in Houston Texas rapid access to a dependable network service group with extensive experience delivering phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a crucial contributor to company productivity, and Progent's intent is to resolve rather than simply report technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced consulting support and training in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more information on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Houston Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to fit your environment so your computer support is proactive and automated. By exposing potential trouble spots before they expand into network outages, remote monitoring can avoid disruptive and costly network breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate multiple operating systems.
How Your Houston Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Houston Texas, Progent's online computer support engineers are ready to provide effective and economical IT help the instant your company requires it. Over two decades of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while avoiding the expense and lost time associated with on-site support calls.

Even if your Houston organization deals with a regular independent support technician or maintains an in-house organization that know how to deal with common network problems, Progent's Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to fix unexpected network crises or particularly challenging integration problems.

Features of Progent's Online Network Services for Houston Texas
Progent's online help, remote repair, network security consulting, and system management services offer companies in Houston Texas the greatest leverage for your support investment. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk call center services and network administration, Progent's professionals can provide your company world class IT support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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