Greater Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Houston Metro Area.

Houston Onsite IT Consulting
Progent locations in the Greater Houston Metro Area

City Street Address Contact Information
Houston, TX 6200 Savoy Dr
Houston, Texas 77036
Sales Phone: 823-940-9607

Link: Houston Network Support Services

Fast Remote Help for Houston Computer Networks
Urgent Online Help for Houston NetworksFor organizations located in Houston or anywhere in Texas, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools necessary to solve the majority of information system problems quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you pay just for the services that you actually get. Unlike typical online support companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick solutions manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that permit the highest degree of effectiveness for online consulting and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to link to your environment remotely without compromising network security.

Progent's advanced customer support reporting application stores detailed histories describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to each client by every consultant. This archive of trouble tickets and resolutions is stored as a conveniently exploitable internal knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Online support services available from Progent to businesses in Houston and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who don't have the money or time to create an internal Call Center but who want fast response from a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent supplement to your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the toughest network issues, or be available in those instances when your ordinary service providers are swamped.

    Progent's Help Desk team of veteran information technology consultants gives your clients in Houston or anywhere in the state of Texas rapid contact with a dependable network service resource with substantial background offering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center perception as a major contributor to business efficiency, and Progent's goal is to resolve rather than merely annotate network issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply online professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, programming, and education services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering potential problems before they cause network outages, automated monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a variety of platforms.
How Your Houston Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Houston or anywhere in the state of Texas, Progent's online network support specialists are ready to deliver expert and affordable system support the instant your business has to have it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Houston office relies on a local freelance consultant or employs a full time organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to resolve unexpected network crises or especially challenging integration projects.

Advantages of Progent's Network Help for Organizations in Houston
Progent's remote support services enable your Houston company to experience the advantages of immediate, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business worth by being more available, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    For most offices in Houston and throughout Texas, local computer service providers, whether consisting of freelance consultants or an internal maintenance staff, can solve typical network issues. On the other hand, serious problems sometimes spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support professionals give you an easy, fast, and budget-friendly way to augment your local resources and to convey valuable knowledge to increase your ability to handle future issues in-house.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While independent service people have less internal costs than larger consulting firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of reserve personnel may require your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system is always up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Companies often begin with an information system created on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such badly designed systems require careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet critical business demands and simplify future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of product options capable of accelerating business success and enhancing efficiency. These companies do not need a network consultant who is motivated to sell a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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