Fast Online Troubleshooting for Houston Information Networks
Urgent Phone Support for Houston NetworksFor businesses in Houston or anywhere in Texas, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional value because they possess the practical experience and have access to the advanced tools required to solve the majority of network issues rapidly. Efficient support lowers immediate expenses because service calls require minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and related losses due to business disruption, disgruntled clients, idle employees, and distracted executives. Progent's extensive online technical support expertise is particularly important in environments that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you receive. In contrast to typical remote service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where quick repairs manage to end up as big bills. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which allow the maximum degree of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your company's environment remotely without violating network security.

Progent's sophisticated technical support database system includes comprehensive records describing all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of services delivered to every Progent customer by every Progent consultant. This archive of trouble tickets and solutions is structured as a conveniently searchable internal database that allows Progent's remote support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine the most efficient solutions promptly.

Online services available from Progent to businesses in Houston and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of information technology enables clients to complete critical projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent’s shared Help Desk services allow your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of seasoned network experts offers your clients in Houston or anywhere in the state of Texas fast contact with an effective support resource with extensive experience providing phone consulting and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's aim is to fix instead of simply track IT issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so your computer maintenance is proactive and automated. By anticipating looming problems before they evolve into downtime, proactive monitoring can avoid disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems based on a mix of OS platforms.
How Your Houston Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Houston or anywhere in the state of Texas, Progent's online network support specialists are ready to provide professional and affordable system support whenever your company needs it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Houston business has a local freelance support technician or maintains an in-house IT staff that can handle typical network issues, Progent’s Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to solve unexpected network emergencies or particularly complicated integration problems.

Advantages of Progent's IT Support for Companies in Houston
Progent's remote support services enable your Houston company to experience the advantages of on-call, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic value by being more available, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Houston or anywhere in Texas, local computer service resources, whether made up of outside consultants or a full-time IT staff, can handle typical technical problems. However, IT crises can strike when local resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's online support specialists offer a convenient, fast, and budget-friendly solution to supplement your regular help and to transfer useful knowledge to increase your capability to deal with downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller organizations commonly rely on individual freelance service providers. Although independent service people have smaller internal costs than big consulting firms and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your company expands, network downtime and trouble with critical software are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve support expertise to make sure your IT system stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses often begin with an information system created on a modest budget. Without a scalable infrastructure, band-aid fixes often get piled onto a weak foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. These poorly designed environments need careful analysis, smart long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle vital business demands and simplify future growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller offices need guidance and technical education to negotiate an increasingly complex maze of technology alternatives available for promoting business growth and enhancing productivity. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT expertise, refined support tools, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.