Immediate Online Support for Houston Texas Information Networks
Immediate Online Technical Support for Houston NetworksFor businesses in Houston Texas, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world experience and have access to the advanced technology required to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe just for the support that you actually get. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where fast fixes manage to turn into major tabs. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-proven processes which promote the maximum level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's Technical Response Center to communicate with your company's network remotely without compromising system security.

Progent's proven service database application stores comprehensive records for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of services rendered to each Progent client by every consultant. This history of issues and repairs is stored as a conveniently exploitable proprietary database that allows Progent's remote support engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available other vast support databases and permit priority response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to find optimal resolutions in the least time.

Online technical support services provided by Progent to businesses in Houston Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology enables customers to complete major projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned information technology consultants provides your workers in Houston Texas rapid contact with a large network service group with extensive experience offering phone consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's intent is to resolve and not just record technical issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Houston Texas online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your computer support is proactive and automated. By uncovering possible problems before they expand into network outages, automated monitoring can head off inconvenient and costly information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by a mix of OS platforms.
How Your Houston Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Houston Texas, Progent's phone-based network support engineers can provide professional and affordable system help the instant your company has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Houston company works with a regular freelance consultant or employs a full time IT staff that know how to handle the majority of network problems, Progent’s Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to resolve unexpected network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Houston Texas
Progent's remote technical help services allow your Houston company to realize the benefits of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your information system will acquire added business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most businesses in Houston Texas, nearby computer service providers, whether represented by outside consultants or an internal IT staff, can deal with the majority of technical problems. However, serious problems sometimes occur when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local service technicians. In these instances, Progent's on-call service specialists offer a convenient, fast, and economical way to supplement your regular resources and to pass on useful information to improve your ability to resolve future problems in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller offices commonly rely on individual freelance consultants. While independent consultants have less overhead than larger support firms and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup help may force your business to wait for help during an IT crisis. As your company expands, system unavailability and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system is always available.

  • Build a Solid Foundation for Seamless Growth
    Businesses often begin with an IT system created on a modest budget. Without a robust infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. Such badly designed systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture able to offer the stable foundation to handle vital business requirements and ease future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices need advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the proposed solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical background, refined support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    For smaller organizations, computer security and information assurance and compliance is too complicated to stay ahead of yet too risky to overlook. The largest largest enterprises have been breached, and the top cloud service providers have occasionally been taken down. It seems like there's nowhere to hide. Progent makes it economical for small and midsize companies to implement vital security projects effectively by offering the benefit of billed time to the nearest minute without any minimum charge for remote support. You have access to a seasoned computer expert to provide precisely the help you need whenever you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any level of network security including security audits, malware screening and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and designing a comprehensive security plan.

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