Greater Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Houston Metro Area.
Progent locations in the Greater Houston Metro Area
Fast Remote Help for Houston Computer Networks
For organizations located in Houston or anywhere in Texas, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools necessary to solve the majority of information system problems quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in indirect expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you pay just for the services that you actually get. Unlike typical online support companies, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where quick solutions manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that permit the highest degree of effectiveness for online consulting and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's remote service group to link to your environment remotely without compromising network security.
Progent's advanced customer support reporting application stores detailed histories describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to each client by every consultant. This archive of trouble tickets and resolutions is stored as a conveniently exploitable internal knowledge base that enables Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.
Online support services available from Progent to businesses in Houston and throughout the state of Texas include:
Authorized Windows Support
Progent's Microsoft-certified remote support engineers can provide network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server design,
Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and validates a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most complex issues surrounding network design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to find solutions for problems rapidly. In common instances, less seasoned consultants can struggle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network using advanced on-line troubleshooting technology to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity devices by providing services such as:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to clean up quickly after a serious penetration. Security consulting services offered by Progent cover comprehensive network security assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; configuring firewalls; building safe mechanisms for off-site and mobile communication; defending your email system from spam and DHA attacks; and offering 24x7 network monitoring.
Progent offers expert remote consulting support to help companies of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that include Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to complete major projects within budget and on time. Progent's project-based online consulting services include:
How Your Houston Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who don't have the money or time to create an internal Call Center but who want fast response from a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a transparent supplement to your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the toughest network issues, or be available in those instances when your ordinary service providers are swamped.
Progent's Help Desk team of veteran information technology consultants gives your clients in Houston or anywhere in the state of Texas rapid contact with a dependable network service resource with substantial background offering telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center perception as a major contributor to business efficiency, and Progent's goal is to resolve rather than merely annotate network issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Group can supply online professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, programming, and education services, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering potential problems before they cause network outages, automated monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that support a variety of platforms.
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Houston or anywhere in the state of Texas, Progent's online network support specialists are ready to deliver expert and affordable system support the instant your business has to have it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Houston office relies on a local freelance consultant or employs a full time organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to resolve unexpected network crises or especially challenging integration projects.
Advantages of Progent's Network Help for Organizations in Houston
Progent's remote support services enable your Houston company to experience the advantages of immediate, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business worth by being more available, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your local IT resources
For most offices in Houston and throughout Texas, local computer service providers, whether consisting of freelance consultants or an internal maintenance staff, can solve typical network issues. On the other hand, serious problems sometimes spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call support professionals give you an easy, fast, and budget-friendly way to augment your local resources and to convey valuable knowledge to increase your ability to handle future issues in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While independent service people have less internal costs than larger consulting firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of reserve personnel may require your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system is always up and running.
- Build a Scalable Foundation for Seamless Expansion
Companies often begin with an information system created on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can impede the productivity of the organization. Such badly designed systems require careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet critical business demands and simplify future expansion.
- Work with Problem Solvers Instead of Product Sellers
Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of product options capable of accelerating business success and enhancing efficiency. These companies do not need a network consultant who is motivated to sell a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the best interests of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are charged just for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by each staff member to each customer. The discipline of documenting and archiving service activity allows more effective service and eliminates a variety of typical problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.