Immediate Online Help for Houston Texas Networks
For companies located in Houston Texas, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent leverage because they possess the real-world background and have access to the advanced technology needed to solve the majority of network problems quickly. Efficient support lowers immediate costs since service calls use up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits even more in indirect expenses by reducing or avoiding network outages and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you owe just for the support that you receive. Unlike typical online service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where fast solutions somehow end up as substantial tabs. Progent's skill at dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies that allow the highest degree of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's remote service group to link to your environment without compromising network security.
Progent's powerful customer support reporting system stores extensive documentation of all service that Progent's clients have received. Progent's authorized engineers have access to the history of all help delivered to each client by every engineer. This database of anomalies and resolutions is structured as a conveniently searchable support database that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to vendors' internal support staff so Progent's remote service experts are able to find the most efficient resolutions quickly.
Remote services provided by Progent to companies in Houston Texas include:
Certified Windows Expertise
Progent's Microsoft-premier online service engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to assist your company to install, configure, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and certifies a person's network technology skills at the master level. CCIEs can handle even the most complex challenges associated with network planning, deployment, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and developing workarounds or identifying software patches. CCIEs provide excellent cost-effectiveness since their deep experience enables them to find solutions for problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment using the latest remote troubleshooting tools to perform fast, secure, and affordable diagnosis and repair.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in Houston Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of networking appliances. Cisco networking support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to clean up quickly following a damaging breach. Security support services available from Progent include: comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to address a broad spectrum of computer technologies including network architecture, email systems, network and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in networks that include Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online help diagnosing problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Houston Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or customizing Help Desk Call Center software products to handle the unique requirements of your business, or providing occasional phone support personnel to work with your existing Help Desk Call Center resources to handle demanding events such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Houston Texas quick assistance from an effective network service group with years of background providing phone consulting and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a significant enabler of company performance, and Progent's policy is to solve instead of simply annotate technical issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Houston Texas remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so your network maintenance is proactive and automated. By exposing possible issues before they result in full-scale emergencies, system monitoring can head off disruptive and costly service crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support a variety of operating systems.
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Houston Texas, Progent's phone-based computer support engineers are ready to deliver expert and affordable system support the instant your company needs it. Long experience providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to repair network problems quickly while eliminating the cost and lost productivity associated with in-person service calls.
Even if your Houston business deals with a local independent consultant or maintains an in-house IT staff that know how to deal with common computer problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to deal with sudden network crises or especially complicated integration projects.
Advantages of Progent's Network Help for Companies in Houston Texas
Progent's remote technical help services allow your Houston business to realize the advantages of immediate, enterprise-level IT support without the cost of managing a full-time IT organization. Your network will derive greater strategic worth by being more available, productive, and protected. Advantages to your company include:
- Convenient remote expansion of your on-site support resources
With most offices in Houston Texas, local network service resources, whether consisting of freelance consultants or an in-house IT staff, can deal with the majority of technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call support experts offer a convenient, fast, and affordable way to supplement your local resources and to convey useful knowledge to improve your capability to deal with downstream problems locally.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller organizations often depend on individual freelance service providers. While freelance service people carry less overhead than larger support firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve help may require your company to wait for help during an emergency. As your business expands, network downtime and trouble with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support experts to make sure your network is always up and running.
- Build a Scalable Basis for Seamless Expansion
Companies often begin with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly designed systems require proper assessment, intelligent strategic planning, and extensive technical expertise to evolve to a network infrastructure that can provide the solid foundation to handle critical business demands and ease future expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller offices require advice and technical education to negotiate an ever more complicated array of technology alternatives available for accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. Network consulting and product sales can result in a situation where the proposed
solution is built around a predetermined technology instead of the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match technical consulting with the best needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, fine tuned support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of real-world industry background, in the trenches of IT support, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. As a result, you are charged exclusively for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who work with familiar independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.