Fast and Affordable Online Troubleshooting for Houston Computer Systems
For organizations in Houston or anywhere in the state of Texas, Progent provides online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security design and diagnostic jobs.
Progent's remote support engineers offer excellent leverage because they have the practical background and are equipped with the advanced tools needed to resolve most network issues quickly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support expertise is especially important for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike typical remote service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast repairs somehow turn into big invoices. Progent's penchant for dealing with technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and field-tested methodologies which allow the maximum level of efficiency for online engineering help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to interface to your computer system remotely without violating network security.
Progent's sophisticated technical support database system includes detailed histories for the support that Progent's clients have been provided. Progent's team engineers have access to the records of support rendered to each client by any Progent consultant. This archive of anomalies and fixes is stored as a conveniently searchable support knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service experts can come up with optimal solutions in the least time.
Online technical support services provided by Progent to businesses in Houston and anywhere in the state of Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service engineers can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and indicates a consultant's network technology skills at the master level. Cisco CCIEs know how to handle the most stubborn challenges associated with network design, deployment, management, compliance, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer excellent value since their broad expertise enables them to solve problems quickly. In typical instances, less experienced consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your network by means of the latest on-line troubleshooting technology to perform fast, safe, and economical analysis and repair.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in Houston Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of infrastructure appliances by delivering services that include:
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your business to recuperate quickly after a damaging penetration. Security solutions available from Progent cover in depth information security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; configuring firewalls; establishing safe techniques for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a wide array of information technologies including network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in environments that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote help diagnosing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Houston Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or improving your established one, identifying or modifying Help Desk Call Center software products to meet the special demands of your business, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources to deal with high-demand scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your clients in Houston or anywhere in the state of Texas instant communication with a large technical support group with extensive experience delivering phone consulting and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a key enabler of business productivity, and Progent's goal is to resolve instead of just record network problems.
- Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group offers online and in-depth engineering expertise and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Houston, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so that your computer support is proactive and automated. By detecting potential problems before they cause crashes, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a combination of operating systems.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Houston or anywhere in the state of Texas, Progent's online computer support engineers can deliver expert and economical IT support the moment your company requires it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person support calls.
Even if your Houston business works with a local independent consultant or maintains an in-house IT staff that can deal with ordinary computer issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to fix unexpected network emergencies or particularly tough integration problems.
Advantages of Progent's IT Support for Organizations in Houston
Progent's online support services allow your Houston business to experience the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire added business value by being increasingly reliable, efficient, and secure. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
For most organizations in Houston and throughout Texas, local computer service providers, whether made up of freelance consultants or an internal maintenance staff, can solve the majority of network problems. However, major troubles might occur when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual support people. In these instances, Progent's on-call service professionals give you an easy, fast, and economical way to supplement your regular resources and to transfer useful information to improve your ability to handle future problems in-house.
- Reduced Dependence on Freelance Consultants
For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While independent service people have smaller overhead than big service companies and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of reserve help may require your company to wait for help during an emergency. As your business expands, system downtime and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system is always available.
- Create a Solid Foundation for Smooth Expansion
Businesses typically begin with an IT system created on a modest budget. Without a robust infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the organization. These poorly built environments require careful analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system architecture able to offer the stable foundation to meet critical business demands and facilitate future growth.
- Work with Solution Providers Rather Than Technology Resellers
Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business growth and improving efficiency. They hardly need a network consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT consulting with the real needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, fine tuned support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Getting Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT support, performing a wide range of IT projects for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has few competitors. Businesses who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.