Immediate Online Support for Houston Information Networks
For businesses in Houston or anywhere in Texas, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage because they possess the real-world experience and have access to the advanced tools required to resolve most information system problems rapidly. Efficient support lowers direct costs because solutions use up minimal billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits even more with indirect expenses by reducing or avoiding system downtime and related losses due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support experience is particularly important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing save you from situations where quick repairs manage to end up as substantial tabs. Progent's penchant for handling technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that promote the maximum level of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to access your company's environment remotely without breaching network security.
Progent's proven service reporting system maintains extensive documentation describing all service that Progent's clients have received. Progent's staff engineers have access to the records of support rendered to every Progent client by every engineer. This archive of problems and resolutions is organized as an easily exploitable support knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available other massive support databases and permit priority access to vendors' in-house product engineers with the result that Progent's remote service specialists can determine optimal solutions in the least time.
Online technical services provided by Progent to clients in Houston and throughout the state of Texas include:
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking consultants, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle the most complex problems surrounding network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs are an excellent value since their broad expertise permits them to solve problems rapidly. In many cases, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your environment via the latest remote troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity appliances. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Access Points consulting support, Cisco wireless controllers integration consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recover quickly following a damaging penetration. Security support services offered by Progent include: in depth data security and compliance assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent offers expert online support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a broad range of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and easy management in networks that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance troubleshooting problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Houston Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk service options for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants provides your clients in Houston or anywhere in the state of Texas instant access to an efficient support group with extensive experience providing phone support and online diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a significant driver of business performance, and Progent's goal is to fix and not simply track network issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group provides phone-based professional engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Houston, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your computer support is proactive and automated. By uncovering possible problems before they grow into downtime, remote monitoring can head off stressful and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of platforms.
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Houston or anywhere in the state of Texas, Progent's online computer support specialists can provide expert and affordable IT help the instant your organization requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your Houston business has a local freelance support technician or maintains a full time organization that know how to deal with ordinary network problems, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the experience to resolve unexpected system crises or particularly complex integration problems.
Details of Progent's Remote Computer Services for Houston
Progent's online help, remote troubleshooting, network security consulting, and system management services offer businesses in Houston or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk support and network administration, Progent's experts can provide your business enterprise-level network support while allowing you to avoid the expense and hassle of running a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Houston and is also ideal for customers in geographic areas of Texas that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers online support on a minute-by-minute basis, so you pay only for the services you use. Progent has no minimum fee for online service and requires no monthly subscription fee for services delivered during regular working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco offers help from on-staff specialists with skill in designing, deploying, and managing networking environments based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services include technology integration, MS Exchange expertise, system security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise in critical business applications. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management Support and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By providing a full service centralized source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that align with the unique needs of your business.
- Advanced Remote Connectivity Software
Secure online access allows Progent's service professionals to observe exactly what your customers see. This makes it possible to produce quick fixes to issues that might otherwise demand a costly onsite service call. Cutting-edge online access software and experienced technicians combine to allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Availability
For businesses with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained companies whose clients need immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 upgrades, Windows 2003 Server upgrades, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.