Fast Online Support for Houston Networks
Urgent Online Consulting for Houston NetworksFor companies in Houston or anywhere in the state of Texas, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's online support experts offer excellent value because they possess the real-world experience and are equipped with the advanced tools required to solve the majority of network issues quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding system outages and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced remote consulting know-how is particularly important for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. Unlike many online service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent situations where speedy. minor solutions manage to turn into big invoices. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and field-tested methodologies which allow the highest level of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to link to your company's network remotely without violating system security.

Progent's proven technical support database application keeps thorough records describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of all help delivered to every client by any consultant. This archive of trouble tickets and resolutions is organized as an easily exploitable proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's online service specialists are able to find optimal solutions quickly.

Online services provided by Progent to businesses in Houston and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the resources to create an internal Help Desk but who need quick response from a dependable Help Desk with proficient phone assistance plus the ability to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or revamping your current one, evaluating or enhancing Help Desk software to handle the unique needs of your company, or adding occasional online personnel to work with your in-house Help Desk resources to deal with high-demand events such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk staff of veteran network professionals gives your computer users in Houston or anywhere in the state of Texas quick contact with an efficient technical support group with extensive background delivering phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a solid contributor to business success, and Progent's policy is to resolve and not just report IT issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and training in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Houston, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so your IT support is proactive and automated. By anticipating emerging problems before they result in crashes, remote monitoring can minimize disruptive and expensive network failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate multiple platforms.
How Your Houston Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Houston or throughout the state of Texas, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT support the moment your company requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to fix IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Houston office has a local independent support technician or maintains an in-house organization that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can provide an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to solve sudden system crises or especially challenging integration projects.

Details of Progent's Online Network Services for Houston
Progent's online support, Internet-based repair, system security expertise, and network administration services offer businesses in Houston or anywhere in the state of Texas the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's experts can provide your organization world class network support while allowing you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT knowledge, refined remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, performing a wide variety of IT projects for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance consultants or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.