Immediate Remote Troubleshooting for Houston Networks
For companies in Houston or anywhere in the state of Texas, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage because they have the practical background and are equipped with the advanced tools needed to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs because service calls require minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by reducing or avoiding network outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is especially important for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed only for the services that you receive. In contrast to many online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor solutions somehow turn into big bills. Progent's penchant for handling technical issues efficiently means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized tools and proven methodologies which permit the highest degree of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your system remotely without violating network security.
Progent's sophisticated customer support database system maintains comprehensive histories of all service that Progent's customers have received. Progent's team service personnel have the benefit of the details of services delivered to each Progent customer by any engineer. This archive of issues and resolutions is organized as an easily searchable support knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow quick access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with optimal resolutions promptly.
Remote services offered by Progent to clients in Houston and anywhere in the state of Texas include:
Certified MS Windows Support
Progent's Microsoft-qualified remote service engineers offer network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to help your business to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and validates a person's technical knowledge at the expert level. CCIEs can deal with the most complex problems surrounding network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing workarounds or identifying program updates. CCIEs are an excellent value since their broad experience permits them to resolve problems rapidly. In common cases, less qualified consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can communicate with your network via advanced remote support technology in order to provide efficient, safe, and affordable analysis and repair.
Houston Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Houston Metro Area.
Progent locations in the Houston Metro Area
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of connectivity devices by delivering consulting services such as:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover comprehensive information security and compliance audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; configuring firewalls; building secure architectures for off-site and mobile communication; securing your messaging system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to address a wide range of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to execute major projects within budget and on time. Progent's special remote engineering services include:
How Your Houston Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who lack the resources to support an internal Help Desk Call Center but who need quick communication with an efficient Help Desk with professional phone assistance plus the expertise to escalate complex trouble tickets to advanced engineers.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk or enhancing your established organization, selecting or modifying Help Desk software products to handle the particular demands of your corporation, or providing temporary phone support staff to work with your in-house Help Desk Call Center team during unusually busy scenarios like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network consultants gives your workers in Houston or anywhere in the state of Texas rapid contact with an effective support group with years of background offering phone help and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk the reputation as a major contributor to business success, and Progent's goal is to solve and not merely document technical problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides online and in-depth consulting support and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Houston, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By detecting possible trouble spots before they result in downtime, remote monitoring can head off disruptive and costly service failures. Progent can also provide help with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that support a mix of platforms.
To get in touch with Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Houston or throughout the state of Texas, Progent's phone-based network support engineers are ready to provide expert and affordable IT help the instant your business needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Houston organization has a local freelance consultant or maintains an in-house IT staff that can deal with the majority of computer issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to handle unexpected system emergencies or particularly challenging integration problems.
Details of Progent's Online Network Services for Houston
Progent's online support, remote troubleshooting, system security expertise, and system management services offer offices in Houston or throughout the state of Texas unparalleled leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Qualified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Houston and is also ideal for networks in more remote areas of Texas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support tools, service information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum charge for phone help and imposes no ongoing retainer for services delivered during normal working hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of system integration, MS Exchange Server expertise, system security design, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting expertise for critical business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Development
MySQL DBA Services and Application Development
Apple Macintosh Consulting
Amazon MWS Application Development
By providing a full service one-stop resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that meet the specific requirements of your business.
- State of the Art Remote Connectivity Tools
Protected online connectivity allows Progent's support experts to see precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise demand a costly onsite visit. State-of-the-art remote access software and experienced technicians together enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for Maximum System Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose workers need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical experience, refined support software, and understanding of enterprise networking enable offices to avoid the limitations of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by every consultant to each client. The discipline of detailing and archiving support activity results in more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.