Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless smartphones were once among the most successful solutions for maintaining mobile access to email, scheduling, web-based applications, and other vital business data. Progent offers Huntington Beach, California businesses the services of BlackBerry-qualified experts who can help businesses to maintain their BlackBerry environments or migrate smoothly to a more popular smartphone solution.
As the complexity of small company IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for organizations regardless of size, successful integration and support of RIM BlackBerry technology has become increasingly challenging. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small organizations often turn to outside support professionals who offer expertise in BlackBerry integration and troubleshooting.
Progent can provide the services of BlackBerry-qualified consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, eliminating the requirement for an in-house BlackBerry solutions specialist and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, combined with Progent's efficient remote service delivery capabilities, gives small companies an economical solution for incorporating RIM BlackBerry technology seamlessly into their IT system.
Progent's consultants can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging systems work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to enable you to monitor and control BlackBerry smartphones across your company, define security policies that are right for your company, develop custom mobile applications, and make sure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored quickly and safely.
Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced platform for managing big groups of BlackBerry devices is the BlackBerry BES Server. This powerful tool allows Exchange Server, Domino, or Groupwise users to send and receive messages that stay encrypted during wireless transit to ensure maximum security. BlackBerry BES Server also simplifies a wide selection of critical management jobs that span from BlackBerry configuration and updates to mobile security and high availability.
Progent's BlackBerry-certified engineers can show you how to use RIM BlackBerry Enterprise Server to do basic tasks like:
- Deploy and manage applications
- Schedule smartphone, application, and policy updates
- Upgrade BlackBerry smartphone firmware remotely
- Manage client settings with BES Server's vast library of policies
Progent's BlackBerry-qualified engineers can also assist your company to utilize BlackBerry Enterprise Server to perform key procedures not supported by the less advanced BlackBerry BES Server Express. These tasks include:
- Configure and support BES Server's fault-tolerant architecture based on VMware
- Deploy BlackBerry devices wirelessly
- Set specialized administration roles
- Automatically track and report on the integrity of your system
How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has earned certifications from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to designing wireless productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, editing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's certified service professionals can in addition help you to resolve a wide range of problems concerning synchronization, device recognition, email consistency, web access, wireless connections, Instant Messaging, desktop application configuration, and Desktop Redirector.
As a top innovator in providing nationwide online support for small company networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile technical support expenses low and, by resolving issues promptly, maximizes the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.
Progent's BlackBerry consultants can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help your company to define and implement sensible security options.
Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry consultant has expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, manage Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP data.
Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Contact Progent for Support from a BlackBerry-Qualified Consultant
To get in touch with Progent about consulting expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or see Contact Progent.