Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile PDAs were once among the most successful products for achieving location-independent connectivity to email, calendars, web-based programs, and other vital business data. Progent offers Huntington Beach, California companies the expertise of BlackBerry-certified consultants who can help organizations to maintain their BlackBerry deployments or migrate efficiently to a modern mobile platform.
As the complexity of small business networks has expanded, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the standard for businesses of all sizes, successful deployment and support of RIM BlackBerry technology has grown increasingly difficult. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email servers and corporate databases, small businesses often resort to external support professionals who specialize in BlackBerry installation and troubleshooting.
Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry solutions specialist and lowering the expense and hassle of supporting wireless work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of experience, coupled with Progent's efficient online service delivery model, gives small businesses an affordable solution for integrating BlackBerry products productively into their information system.
Progent's experts can assist your business with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use management tools to enable you to monitor and support BlackBerry devices across your company, define security policies that are right for your company, develop custom wireless applications, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and thoroughly.
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Progent offers consulting services and onsite technical support throughout Orange County.
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Consulting Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of RIM BlackBerry smartphones, providing a single solution for handling critical tasks like device deployment, updates, and deactivation and offering a solid infrastructure for data protection and high availability. BlackBerry BES Server delivers transparent communication between Microsoft Exchange Server, Groupwise, or Domino messaging platforms and BlackBerry users and supports remote synchronization.
BlackBerry BES Server includes a wealth of data protection options beginning with automatic encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server based on AES or Triple DES. BES Server also permits great flexibility in selecting degrees of protection to meet the special requirements of your mobile environment. Progent's BlackBerry authorized engineers can assist your company to choose powerful security features and activate them remotely. Samples of these over-the-air configurable security features are:
- Lock down a BlackBerry device
- Erase data from a lost BlackBerry smartphone
- Disable Bluetooth functionality
- Enable built-in protection against malware
BlackBerry Enterprise Server also provides versatility in determining ways to keep BlackBerry users from loading or executing unsafe or prohibited software. Progent can help you to choose protective techniques like:
- List precisely what applications are permitted on the device
- Prevent third-party software from allocating persistent memory on the device
- Select which resources external programs can access on the BlackBerry device
- Limit the types of access external applications running on the device can initialize
- Block all third-party applications from being loaded or run on the device
Professional RIM BlackBerry Consulting Support Available Online from Progent
Progent's authorized RIM BlackBerry engineers are available online to deliver prompt assistance to companies in the Huntington Beach region or anywhere in California. Progent's experienced remote consulting team has helped businesses resolve computer problems and reduce IT service costs in every state in the United States and established a large following of satisfied customers. (See Progent's client testimonials.)
Progent offers online help for a wide array of technologies associated with RIM BlackBerry products including synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry certifications awarded to Progent's support experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out basic support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can in addition assist you to resolve a broad range of issues concerning synchronization, device detection, email reconciliation, web browsing, mobile connections, Instant Messaging, workstation software installation, and Desktop Redirector.
As a top innovator in delivering nationwide online technical assistance for small company networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless technical support costs at a minimum and, by dealing with issues promptly, optimizes the output of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, activating passwords, implementing wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.
Progent's BlackBerry consultants can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist your company to define and implement sensible security options.
Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant offers expertise in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, manage Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP results.
Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology requirements assessment, solution architecture, deployment planning and implementation, performance tuning, configuration of a high-availability architecture, information backup and business recovery planning, and security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a wireless environment that meets your IT budget and supports your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, help you to determine which administration approach and hardware products match your requirements, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices about alternatives for software versions, server hardware and mass storage, network topology, and application configuration.
To optimize system security, Progent's BlackBerry expert can help you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to perform company-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry solution.
Call or Email Progent to Get Help from a BlackBerry-Qualified Specialist
If you wish to get in touch with Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.