Expanding your at-home workforce can have a significant impact on network architecture, security, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Huntington Beach company to select the right technologies and adhere to leading practices in building and operating a safe virtual ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent offers services that go from on demand guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Huntington Beach, California businesses to succeed with any aspect of building a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, data security, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A rapid, company-wide switchover to a telecommuter business model, which might be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of online IT support experts combined with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial service requests to ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to check or edit the status of their active tickets, enter details, and append screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service enables you to augment your existing Help Desk staff by sharing delivery of Support Desk services seamlessly between your regular IT support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's shared Call Center service uses a co-sourcing support model based on the number one PSA tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing management reports. To find out how Progent's Support Desk Augmentation Services can help your company to provide world-class desktop support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Huntington Beach, California organization, call 1-800-993-9400 or go to Contact Progent.