Expanding your telecommuter workforce may have a major effect on network architecture, security, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Huntington Beach company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services ranging from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can assist Huntington Beach, California businesses to with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Call Center Support for Remote Workers
A rapid, organization-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or update the status of their active tickets, enter information, and upload screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service allows you to augment your current Help Desk staff by splitting delivery of Help Desk Call Center support services transparently between your in-house IT support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide world-class desktop support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Huntington Beach, California company, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

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    Cisco's wireless VoIP phones are industrial-grade wireless devices designed for professionals who are mobile within office, warehouse, retail or other environments where management wants user endpoints that offer more administrative control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Integration of Cisco's wireless VoIP phones typically requires that IT teams configure and fine tune numerous components of your Wi-Fi infrastructure including wireless access points, routers, Cisco wireless LAN controllers, and network management tools. Progent's Cisco-certified consultants can provide remote and onsite assistance to help your organization build and administer a Cisco wireless VoIP phone deployment by providing integration services that can range from debugging the set up of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

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    Solaris Remote Engineers

    Progent offers national remote phone support and consulting services for companies that run UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX and Microsoft Windows technology. Online IT help offers optimum leverage for your information technology budget by protecting client efficiency and shortening the hours billed for computer repair services. Advanced remote support utilities and skilled service specialists and consultants allow Progent to handle the majority of IT problems without squandering time and expense by going to your site. In most of cases your IT issues can be remediated over the phone or through a combination of telephone help and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM certified security professionals to help you with the toughest system issues.

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    24x7 SharePoint Server Specialists

    Progentís Microsoft-certified experts offer businesses of any size consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for intelligently connecting people, groups and information. SharePoint offers a common location for your employees or customers to connect to, organize, share and interact with relevant data, files, and applications and to interact with other people. Microsoft SharePoint allows faster and more intelligent decisions, more effective sharing across groups and more economical business processes. Windows SharePoint Services connect employees, clients, workgroups and projects with the data theyíve developed in a manner that makes data convenient to find, retrieve and apply. Progent's certified SharePoint consultants can help you to support your current SharePoint ecosystem or upgrade to the current version of SharePoint Server or to SharePoint Online.

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    Progent provides national remote help and consulting services for companies who operate UNIX, Linux, or Sun Solaris environments or whose information systems include a combination of UNIX/Linux and Microsoft Windows products. Remote IT help offers maximum return for your IT budget by extending user productivity and limiting the time billed for computer analysis and repair. Sophisticated remote support tools and skilled technicians and consultants allow Progent to handle the majority of IT issues without squandering time and expense by traveling to your site. In most of cases your IT issues can be dealt with by telephone or through a combination of telephone help and online connectivity. Progent can make available Cisco CCIE infrastructure experts and CISSP certified security specialists to assist you with the most difficult network problems.

  • Windows Server Hyper-V 2016 Failover Clusters Remote Troubleshooting Microsoft Certified Expert Hyper-V 2016 Containers Support and Setup

  • ASA 5540 Firewall Remote Troubleshooting
    Integration Services Cisco ASA 5500 Firewalls

    Progent's CCIE-certified networking experts can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, administer, update and debug Cisco ASA 5500-X firewalls with Firepower Services.

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    Consultants Offsite Workers Helpdesk

    Progent offers small and medium-size businesses supplemental or fully outsourced Help Desk call center services for at-home workers.

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