Expanding your telecommuter workforce may have a major effect on network architecture, security, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, tune, and debug IT environments that incorporate at-home workers. Progent can assist your Huntington Beach company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates collaboration and delivers maximum value. Progent offers services ranging from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent can assist Huntington Beach, California businesses to with any facet of building a high-functioning telecommuting environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.
Help Desk Call Center Support for Remote Workers
A rapid, organization-wide changeover to a teleworker workforce, which might be motivated by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk services utilize Progent's extensive team of remote IT support specialists combined with enterprise-class ticketing and follow-up technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or update the status of their active tickets, enter information, and upload screen captures and attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Augmentation Service allows you to augment your current Help Desk staff by splitting delivery of Help Desk Call Center support services transparently between your in-house IT support personnel and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collaborative support model utilizing the number one professional services automation platform for managing help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. To learn how Progent's Support Desk Augmentation Services can help your business to provide world-class desktop support to your at-home employees, go to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home solution for your Huntington Beach, California company, phone 1-800-993-9400 or go to Contact Progent.