Enlarging your remote workforce can have a major effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that support at-home workers. Progent can help your Huntington Beach organization to pick the appropriate technologies and follow leading practices in creating and maintaining a secure virtual office solution for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services that go from as-needed expertise for getting you past challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can assist Huntington Beach, California organizations to with any facet of building a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for At-Home Workers
A sudden, enterprise-wide changeover to a telecommuter business model, which might be driven by an epidemic or as an element of a disaster recovery plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk with Progent's online Technical Response Center team.
- Progent's Standard Help Desk support services leverage Progent's nationwide team of online technical support experts along with enterprise-class trouble ticketing and follow-up software to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or revise their active tickets, enter details, and append screenshots and relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables your business to supplement your existing Support Desk team by splitting delivery of Help Desk support services seamlessly between your in-house support organization and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a co-sourcing support model based on the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class technical support to your at-home employees, see Progent's Call Desk augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about creating and maintaining an efficient telecommuter environment for your Huntington Beach, California company, call 1-800-993-9400 or visit Contact Progent.