Enlarging your at-home workforce may have a major effect on network architecture, cybersecurity, and company workflows. Progent has two decades of background helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Huntington Beach organization to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services that go from on demand guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can assist Huntington Beach, California companies to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.
Help Desk Call Center Support for At-Home Workers
A rapid, enterprise-wide changeover to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services leverage Progent's extensive network of remote IT support experts along with world-class ticketing and tracking software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their active trouble tickets, enter details, and upload screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Supplemental Service allows your business to supplement your current Support Desk organization by sharing delivery of Help Desk Call Center services transparently between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class technical support to your teleworkers, refer to Progent's Call Center augmentation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home environment for your Huntington Beach, California organization, phone 1-800-993-9400 or go to Contact Progent.