Expanding your telecommuter workforce can have a significant effect on network architecture, security/compliance, and company processes. Progent has 20 years of background assisting SMBs to design, deploy, administer, tune, and debug IT networks that incorporate a remote workforce. Progent can assist your Huntington Beach organization to pick the right technologies and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes collaboration and delivers maximum value. Progent can provide services that go from on demand guidance for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Huntington Beach, California companies to with any facet of building a high-performing work-at-home environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
An emergency, organization-wide switchover to a from-home business model, which could be motivated by a pandemic or as a component of a business continuity process, can overstretch even a high-performing internal Support Desk. Progent's Help Desk services allow organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of online IT support experts along with world-class trouble ticketing and tracking software to provide an economical, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from initial help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or update the status of their current trouble tickets, enter information, and upload screen captures or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Call Center staff by splitting responsibilities for Support Desk support services transparently between your in-house support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support model utilizing the number one professional services automation platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can help your business to deliver world-class desktop support to your at-home employees, see Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Huntington Beach, California business, phone 1-800-993-9400 or go to Contact Progent.