Expanding your telecommuter workforce can have a major effect on network infrastructure, security, and corporate processes. Progent has two decades of experience helping SMBs to plan, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Huntington Beach company to select the right technologies and adhere to best practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Huntington Beach, California businesses to succeed with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk services, security and compliance, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide transition to a teleworker workforce, which could be driven by a pandemic or as part of a disaster recovery plan, can overstretch even a well-staffed internal Call Center. Progent's Call Center services allow organizations to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support experts along with world-class ticketing and follow-up software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or edit the status of their current tickets, add information, and upload screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your business to expand your existing Help Desk Call Center team by splitting responsibilities for Help Desk Call Center support services transparently between your in-house support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a co-sourcing support model based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your business to provide world-class desktop support to your at-home employees, visit Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Huntington Beach, California organization, call 1-800-993-9400 or visit Contact Progent.