Enlarging your at-home workforce may have a major effect on network architecture, cybersecurity, and company workflows. Progent has two decades of background helping SMBs to design, configure, manage, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Huntington Beach organization to pick the appropriate tools and adhere to best practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services that go from on demand guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Huntington Beach, California companies to with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security monitoring, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A rapid, enterprise-wide changeover to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of remote IT support experts along with world-class ticketing and tracking software to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or revise the status of their active trouble tickets, enter details, and upload screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Supplemental Service allows your business to supplement your current Support Desk organization by sharing delivery of Help Desk Call Center services transparently between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model utilizing the leading professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class technical support to your teleworkers, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home environment for your Huntington Beach, California organization, phone 1-800-993-9400 or go to Contact Progent.

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  • Specialists Exchange Migration
    Microsoft Exchange 2010 Migration Consultant

    Progent's Microsoft-certified engineers can deliver affordable online and on-premises support to implement your upgrade to Microsoft Exchange Server 2010, generate comprehensive documentation of your upgraded email system, educate your IT staff and end users to get them ramped up rapidly on Microsoft Exchange Server 2010, and offer ongoing administrative services and engineering support. Progent can also assist you to migrate from Exchange 2010 to Exchange Server 2013 or Exchange Server 2016.

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  • Troubleshooting System Center 2016 and Windows 10 Integration Microsoft Certified Consultant System Center 2016 and VMware Integration
  • Ubuntu Linux Professionals Colbolt Linux Remote Technical Support
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  • Videoconferencing IT Services Remote Immersive Telepresence Consultant Services

  • Apple Time Machine Backup Services
    Immediate Backup and Recovery Software Services

    Progent offers affordable remote support from consultants skilled in a broad array of products and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and handhelds. Progent offers help for leading data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist you to design, upgrade, or maintain backup/restore solutions for a variety of environments including on-premises, remote, cloud-based, or a mix.

  • Virtual Machine Manager Consultant Services Support and Help Microsoft Virtual Machine Manager
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  • Windows 2000 Online Technical Support Support Windows 2000 Server
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  • Windows Server 2012 Essentials Professionals Windows Server Essentials Disaster Recovery Specialist
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  • Windows and UNIX Consultancy Emergency Specialists Windows and UNIX
  • Windows, UNIX, Solaris Engineer After Hours UNIX, Windows Consultant
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  • information Systems Audit WatchGuard VPN Top WatchGuard Firebox T70 Firewall Firewall Support

  • DoubleTake Carbonite Software Professionals
    DoubleTake Carbonite Replication Setup and Support

    DoubleTake/Carbonite Software offers a selection of products designed to deliver small businesses a variety of cost-effective solutions for replicating and restoring vital workloads including Microsoft Exchange, Microsoft SQL, RIM Blackberry, and Microsoft Office SharePoint. Progentís disaster recovery planning consultants have in-depth experience integrating DoubleTake/Carbonite products into small business information systems to create a high level of availability and disaster recovery readiness at a budget-friendly price.

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