Immediate Remote Troubleshooting for Huntington Beach Networks
Fast Online Help for Huntington Beach NetworksFor organizations in Huntington Beach or anywhere in the state of California, Progent provides online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent leverage because they possess the practical background and have access to the advanced technology necessary to solve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is particularly important for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor fixes somehow turn into large tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-proven methodologies that ensure the highest degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your computer system without compromising corporate security.

Progent's advanced service database application includes detailed documentation for all service that Progent's clients have been provided. Progent's staff engineers have access to the details of support provided to each Progent client by any engineer. This history of anomalies and solutions is structured as a conveniently accessible internal knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft open up other vast technical databases and allow fast response from vendors' in-house product engineers with the result that Progent's online service specialists are able to determine optimal solutions promptly.

Online technical support services offered by Progent to clients in Huntington Beach and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who lack the resources to create an in-house Help Desk but who want fast communication with a dependable Help Desk with professional telephone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Call Center can operate as a an escalation option to handle the toughest network problems, or be available in those instances when your regular resources are overwhelmed.

    Progent's Call Center staff of seasoned information technology experts gives your computer users in Huntington Beach or anywhere in the state of California quick contact with a large technical support group with extensive background delivering telephone-based help and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of business efficiency, and Progent's target is to resolve instead of merely report IT issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides phone-based professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Huntington Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive and automated. By exposing emerging issues before they evolve into network outages, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support multiple operating systems.
How Your Huntington Beach Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Huntington Beach or anywhere in the state of California, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support whenever your company needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Huntington Beach company has a local freelance consultant or employs an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to solve sudden system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Organizations in Huntington Beach
Progent's remote technical help services enable your Huntington Beach organization to experience the benefits of immediate, world-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire added strategic value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most offices in Huntington Beach or anywhere in California, local network support providers, whether represented by freelance consultants or an in-house IT staff, can deal with typical network issues. On the other hand, serious problems can spring up when local resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call service experts provide an easy, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your ability to deal with future problems locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller companies often depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger service companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback help may force your business to go without help during an IT crisis. As your business grows, network unavailability and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses often begin with an information architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments need proper analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network architecture able to offer the stable foundation to meet vital business requirements and ease future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices need advice and technical training to negotiate an increasingly complex maze of product options capable of accelerating business growth and improving efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of IT service, performing a broad variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for using computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.