Fast and Affordable Remote Support for Huntington Beach Computer Systems
For organizations in Huntington Beach or anywhere in California, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve most information system issues rapidly. Efficient support lowers direct expenses since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization saves additionally with incidental expenses by reducing or avoiding network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple model for pricing save you from scenarios where speedy. minor solutions somehow turn into large invoices. Progent's skill at handling problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized tools and proven processes which allow the highest level of effectiveness for remote technical support and repair for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's remote service group to link to your company's network remotely without breaching network security.
Progent's advanced technical support reporting application includes detailed records describing all support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of services rendered to every Progent client by any Progent engineer. This archive of trouble tickets and fixes is organized as an easily searchable support knowledge base that permits Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft open up other massive support databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting specialists can arrive at the best resolutions quickly.
Online support services provided by Progent to companies in Huntington Beach and throughout the state of California include:
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to help your business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can handle even the most challenging challenges occurring in network design, deployment, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs are an excellent value since their broad expertise allows them to solve problems rapidly. In many instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can interface to your environment via advanced remote support tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity devices by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help you to recover rapidly after a serious breach. Security solutions available from Progent include: in depth information security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile communication; defending your email system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide array of information technologies including system architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide urgent remote help troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology allows clients to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Huntington Beach Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or revamping your current organization, selecting or customizing Help Desk application software to handle the particular needs of your corporation, or providing temporary phone support staff to reinforce your existing Call Center resources to deal with demanding situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced network consultants gives your customers in Huntington Beach or anywhere in the state of California rapid contact with a large network service group with years of background providing telephone-based help and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a significant driver of business productivity, and Progent's target is to solve instead of simply record technical issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff can supply online and in-depth engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Huntington Beach, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so your computer support is proactive and automated. By spotting potential problems before they evolve into crashes, proactive monitoring can avoid inconvenient and expensive information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems powered by a combination of operating systems.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Huntington Beach or throughout the state of California, Progent's phone-based network support specialists are ready to deliver professional and economical system help whenever your organization needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while eliminating the expense and lost time associated with in-person service calls.
Even if your Huntington Beach company relies on a regular independent consultant or maintains an in-house IT staff that know how to handle day-to-day network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to deal with unexpected network emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Organizations in Huntington Beach
Progent's online technical help services enable your Huntington Beach organization to enjoy the benefits of on-call, enterprise-level network support without the expense of maintaining a full-time IT organization. Your information system will derive added business value by being more reliable, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your local IT resources
With most companies in Huntington Beach or anywhere in California, nearby computer support providers, whether consisting of freelance consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, major troubles might occur when local support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support technicians. In these cases, Progent's online support specialists offer a convenient, fast, and economical way to supplement your local help and to pass on valuable knowledge to increase your ability to deal with future issues in-house.
- Less Reliance on Freelance Service Providers
For IT maintenance, smaller companies often rely on individual freelance consultants. Although freelance service people have smaller internal costs than big consulting companies and can afford to charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of reserve personnel may require your business to go without help during an IT crisis. As your network grows, system unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support experts to insure your network is always up and running.
- Create a Scalable Basis for Seamless Expansion
Businesses often start with an information system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. These poorly built environments require proper analysis, smart strategic planning, and wide IT expertise to evolve to a network infrastructure that can deliver the stable foundation to meet critical business demands and simplify future growth.
- Work with Solution Providers Instead of Product Vendors
Smaller businesses require advice and technical education to navigate through an ever more complicated array of product options available for promoting business growth and improving efficiency. They hardly need a network engineer who is motivated to resell a specific vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align technical consulting with the best needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical experience, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 migration, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be tempted to allow simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to every client. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.