Immediate Online Help for Huntington Beach California Computer Networks
For organizations in Huntington Beach California, Progent provides remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's remote technical support experts offer excellent value due to the fact that they have the real-world background and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. This reduces immediate expenses because service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental costs by reducing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for organizations that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you pay just for the services that you actually get. Unlike typical online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with scenarios where fast fixes somehow end up as large bills. Progent's penchant for handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-proven methodologies that ensure the highest degree of efficiency for online consulting and repair for IT systems of all sizes. Progent's Technical Response Center can link to your company's environment remotely without violating system security.
Progent's proven service reporting system keeps extensive records describing all support that Progent's clients have received. Progent's staff consultants have access to the specifics of support delivered to every client by every Progent consultant. This database of anomalies and solutions is structured as a quickly searchable proprietary database that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority access to vendors' in-house product engineers so Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.
Online technical support services available from Progent to companies in Huntington Beach California include:
-
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service engineers offer computer system troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a wide range of technology support services such as Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to assist your company to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and migration consulting and Windows 10 configuration support, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing tablets and smartphones.
-
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates a person's technical skills at the expert level. Cisco CCIEs can resolve the most stubborn problems occurring in network planning, integration, administration, compliance, and repair. CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent value because their deep expertise allows them to solve problems quickly. In common cases, less experienced service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment via advanced on-line troubleshooting technology in order to perform efficient, safe, and economical diagnosis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking appliances. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points deployment help, Cisco wireless controllers consulting, Cisco VPN engineering expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to take the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help you to locate and isolate breached devices and guard clean assets from being penetrated. If your Huntington Beach network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
-
Ransomware Removal Services
Progent's ransomware recovery experts can assist your Huntington Beach organization to reconstruct an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of cybersecurity specialists have the broad selection of skills necessary to rebuild all critical components of a targeted network rapidly and with little data loss. To find out more, see Progent's ransomware cleanup and business continuity expertise.
-
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recuperate quickly following a damaging penetration. Security support services available from Progent include: comprehensive network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
-
Hybrid Cloud Integration Solutions

Progent can provide expert online consulting services to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
-
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
-
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote consulting services to address a wide spectrum of computer technologies such as system architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Major Linux versions for which Progent offers expert support include:
RedHat
SUSE Linux
Debian-GNU
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight suite of network monitoring and management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable transparent backup and fast restoration of important files/folders, applications, system images, and virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and give your password you are requested to verify your identity on a device that only you have and that uses a separate network channel. A wide selection of devices can be utilized for this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. To find out more about Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management offer businesses of any size a flexible and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and tasks that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
-
Help Desk Call Center Expertise
Progent's Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced network professionals provides your clients in Huntington Beach California fast contact with a reliable technical support resource with years of background delivering telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a key driver of business success, and Progent's intent is to resolve rather than just report technical issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts staff can supply remote and in-depth engineering support and training in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for popular Microsoft applications including CRM, Project, Office Word, and Office Excel. To read more information on Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Huntington Beach California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they cause downtime, system monitoring can avoid stressful and costly service breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments powered by a combination of platforms.
How Your Huntington Beach Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Huntington Beach California, Progent's online computer support specialists can deliver professional and affordable IT support the instant your company requires it. Over 20 years of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Huntington Beach office deals with a regular independent consultant or employs an in-house organization that can deal with ordinary computer issues, Progent's Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the experience to deal with sudden system emergencies or particularly complex integration projects.
Details of Progent's Online Network Services for Huntington Beach California
Progent's online help, remote repair, system security consulting, and system administration services offer businesses in Huntington Beach California the greatest leverage for your IT investment. Whether you require occasional phone help and remote network repair or full-time Help Desk services and system administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Huntington Beach California and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for phone support and imposes no ongoing retainer for support services delivered during regular working hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, MS Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise in critical application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Project Management and Software Programming
Mac Consulting
Amazon Marketplace Web Service Application Development
By offering a full service one-stop resource for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that fit the special requirements of your company.
- Sophisticated Online Access Software
Protected online connectivity allows Progent's support professionals to see exactly what your customers see. This makes it easier to produce quick solutions to problems that might otherwise demand an expensive onsite service call. Effective remote access software and expert technicians together enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated system analysis.
- Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Support for High System Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained organizations whose clients require immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT experience, refined remote support software, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be tempted to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by every staff member to every customer. The practice of documenting and archiving support records allows more effective support and avoids a variety of common problems such as when a service client is effectively held hostage to a consultant who won't let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.