Fast Remote Technical Support for Huntington Beach Networks
For businesses in Huntington Beach or anywhere in the state of California, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value because they have the real-world background and are equipped with the sophisticated technology needed to solve the majority of information system problems quickly. This reduces direct costs because solutions require fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is especially helpful for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many online service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick fixes somehow end up as major invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of customized tools and proven processes which ensure the maximum degree of effectiveness for remote technical support and repair for information systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to link to your company's system remotely without compromising corporate security.
Progent's proven customer support database system keeps thorough histories describing all service that Progent's customers have received. Progent's team consultants have the benefit of the details of services provided to every customer by every Progent engineer. This database of trouble tickets and fixes is stored as a quickly exploitable support knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close associations with important industry leaders including Cisco and Microsoft open up additional massive technical databases and permit fast response from manufacturers' internal engineering staff so Progent's online consulting experts can arrive at the most efficient resolutions promptly.
Remote technical support services offered by Progent to clients in Huntington Beach and throughout the state of California include:
Certified MS Windows Support
Progent's Microsoft-qualified remote service engineers can provide computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop consulting and support services to help you company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and validates an individual's networking knowledge at the expert level. CCIEs can deal with the most stubborn challenges surrounding network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an excellent value since their broad expertise enables them to resolve problems quickly. In common instances, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via state-of-the-art remote troubleshooting technology to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of networking appliances. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco VPN Integration support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist you to clean up rapidly after a serious breach. Security solutions offered by Progent cover comprehensive data security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help organizations of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a broad range of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Windows or Linux environments. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help resolving anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Huntington Beach Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for organizations who lack the budget to build and maintain an internal Help Desk but who need quick communication with a dependable Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for larger companies and operates as a transparent extension of your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the most difficult technical issues, or be ready in hectic circumstances when your regular support engineers are swamped.
Progent's Help Desk Call Center team of veteran network professionals gives your clients in Huntington Beach or anywhere in the state of California immediate access to an efficient technical support group with extensive experience offering phone support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a major enabler of business efficiency, and Progent's policy is to fix and not just document IT issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers online and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Huntington Beach, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so your computer maintenance is proactive and automated. By exposing emerging problems before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and costly information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of operating systems.
To get in touch with Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Huntington Beach or anywhere in the state of California, Progent's online computer support engineers can deliver professional and cost-effective system help the instant your business has to have it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-site service calls.
Even if your Huntington Beach office has a local independent support technician or maintains an in-house organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected network emergencies or particularly complex integration projects.
Details of Progent's Remote Network Services for Huntington Beach
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services give companies in Huntington Beach or anywhere in the state of California unparalleled leverage for your IT investment. Whether you need occasional phone support and remote network repair or full-time Help Desk Call Center support and system administration, Progent's professionals can provide your organization world class network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Huntington Beach and is also ideal for customers in geographic regions of California that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support utilities, service information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for online support and imposes no monthly retainer for support services delivered during normal working hours. This keeps you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals who have skill in planning, deploying, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support offerings include system integration, MS Exchange consulting, system security design, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting support for specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
MS Project Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Programming
MySQL DBA Services and Software Design
Apple Mac Consulting
Amazon MWS Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent can tailor timely, affordable, and comprehensive IT solutions that fit the special needs of your company.
- Sophisticated Remote Access Tools
Secure online access permits Progent's support professionals to observe precisely what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand a costly personal service call. Sophisticated remote connectivity software and expert engineers combine to allow Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and automated system analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Service for High Network Uptime
For offices with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical background, fine tuned support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, at the front lines of IT support, performing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be forced to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has little competition. Companies who utilize trusted independent consultants or who employ internal support staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.