Immediate Remote Troubleshooting for Huntington Beach Networks
For organizations in Huntington Beach or anywhere in the state of California, Progent provides online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage because they possess the practical background and have access to the advanced technology necessary to solve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support know-how is particularly important for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with situations where speedy. minor fixes somehow turn into large tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-proven methodologies that ensure the highest degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your computer system without compromising corporate security.
Progent's advanced service database application includes detailed documentation for all service that Progent's clients have been provided. Progent's staff engineers have access to the details of support provided to each Progent client by any engineer. This history of anomalies and solutions is structured as a conveniently accessible internal knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft open up other vast technical databases and allow fast response from vendors' in-house product engineers with the result that Progent's online service specialists are able to determine optimal solutions promptly.
Online technical support services offered by Progent to clients in Huntington Beach and anywhere in the state of California include:
Authorized MS Windows Support
Progent's Microsoft-premier online service experts can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure professionals, and validates an individual's technical knowledge at the expert level. Cisco CCIEs know how to handle the most difficult challenges occurring in network planning, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value because their broad experience allows them to fix problems quickly. In common instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network using sophisticated remote troubleshooting technology in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity devices. Cisco technology support offered by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Access Points consulting expertise, Cisco wireless controllers consulting, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help you to recover rapidly following a serious penetration. Security consulting services available from Progent include: comprehensive information security and compliance evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent offers expert remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online support services to address a broad range of computer technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all critical facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology allows clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Huntington Beach Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who lack the resources to create an in-house Help Desk but who want fast communication with a dependable Help Desk with professional telephone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk is designed for larger businesses and acts as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Call Center can operate as a an escalation option to handle the toughest network problems, or be available in those instances when your regular resources are overwhelmed.
Progent's Call Center staff of seasoned information technology experts gives your computer users in Huntington Beach or anywhere in the state of California quick contact with a large technical support group with extensive background delivering telephone-based help and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of business efficiency, and Progent's target is to resolve instead of merely report IT issues.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides phone-based professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Huntington Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive and automated. By exposing emerging issues before they evolve into network outages, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that support multiple operating systems.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Huntington Beach or anywhere in the state of California, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support whenever your company needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Huntington Beach company has a local freelance consultant or employs an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to solve sudden system emergencies or especially complex integration projects.
Advantages of Progent's Network Help for Organizations in Huntington Beach
Progent's remote technical help services enable your Huntington Beach organization to experience the benefits of immediate, world-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire added strategic value by being increasingly available, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
With most offices in Huntington Beach or anywhere in California, local network support providers, whether represented by freelance consultants or an in-house IT staff, can deal with typical network issues. On the other hand, serious problems can spring up when local resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call service experts provide an easy, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your ability to deal with future problems locally.
- Less Dependence on Individual Service Providers
For network maintenance, smaller companies often depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger service companies and can afford to charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in training, the absence of fallback help may force your business to go without help during an IT crisis. As your business grows, network unavailability and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays up and running.
- Build a Solid Basis for Smooth Growth
Businesses often begin with an information architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes often get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can hinder the success of the organization. Such poorly designed environments need proper analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network architecture able to offer the stable foundation to meet vital business requirements and ease future growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller offices need advice and technical training to negotiate an increasingly complex maze of product options capable of accelerating business growth and improving efficiency. They hardly need a computer consultant who is trying to resell a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the best needs of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the forefront of IT service, performing a broad variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for using computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.