Fast Online Support for Huntington Beach Computer Systems
For businesses located in Huntington Beach or anywhere in the state of California, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.
Progent's remote technical support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve the majority of information system problems quickly. This lowers immediate expenses because service calls require minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online consulting expertise is especially important in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing model for online help is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to many remote support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where fast repairs somehow end up as large bills. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which promote the highest degree of efficiency for remote consulting and repair for IT systems of any size. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's Technical Response Center to communicate with your computer system remotely without breaching network security.
Progent's proven technical support reporting system stores detailed histories describing the support that Progent's customers have received. Progent's authorized engineers have access to the records of support delivered to every Progent client by any consultant. This archive of trouble tickets and fixes is structured as an easily retrievable proprietary knowledge base that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft make available additional extensive technical databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts can arrive at the best solutions quickly.
Remote support provided by Progent to customers in Huntington Beach and anywhere in the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service engineers can deliver computer system repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop consulting and support services to help your company to install, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services include offering Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and indicates an individual's networking skills at the expert level. Cisco CCIEs can resolve the most challenging challenges encountered in network infrastructure planning, integration, maintenance, compliance, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs provide excellent value because their depth of expertise permits them to find solutions for problems quickly. In many instances, less experienced consultants can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of the latest on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of networking products by offering services that include:
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist you to recover quickly following a damaging breach. Security support services offered by Progent cover comprehensive data security assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure techniques for remote and mobile communication; securing your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to address a broad spectrum of information technologies such as network architecture, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that combine Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Huntington Beach Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to create an internal Help Desk but who want fast access to a reliable Help Desk Call Center with proficient telephone support plus the expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent reinforcement of your existing Helpdesk staff. Progent's Virtual Help Desk can serve as a an escalation alternative for the toughest network problems, or be ready in hectic instances when your regular resources are swamped.
Progent's Call Center team of veteran network consultants gives your computer users in Huntington Beach or anywhere in the state of California instant access to a dependable support group with extensive experience offering telephone-based support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a key driver of company productivity, and Progent's policy is to fix rather than just record IT issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group provides online advanced engineering expertise and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, programming, and training services, see Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Huntington Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By spotting emerging issues before they grow into downtime, proactive monitoring can head off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments based on a variety of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Huntington Beach or anywhere in the state of California, Progent's online computer support specialists can deliver effective and economical system support the instant your company needs it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Huntington Beach company deals with a local freelance consultant or maintains an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to solve sudden system emergencies or especially complicated integration projects.
Details of Progent's Remote Network Services for Huntington Beach
Progent's online support, remote repair, system security expertise, and network administration services offer businesses in Huntington Beach or anywhere in the state of California the greatest leverage for your IT budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Huntington Beach and is also ideal for networks in more remote regions of California that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide range of Microsoft support tools, technical information, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum fee for online service and imposes no ongoing subscription fee for services provided during normal business hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide help from authorized professionals with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, network security planning, and Help Desk outsourcing services. Progent's Experts group offers world-class consulting support for specific application areas. Support available from the Application Experts Team covers:
Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Software Design
Apple Macintosh Consulting
Amazon MWS Programming
By offering a convenient one-stop source for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that match the specific requirements of your company.
- State of the Art Remote Access Software
Protected online access permits Progent's service professionals to see precisely what your customers see. This makes it easier to find fast solutions to issues that could otherwise require an expensive onsite visit. State-of-the-art remote connectivity software and expert engineers together enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for High Network Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious offices whose workers need instant recourse to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the front lines of IT service, performing a broad variety of technical tasks for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during regular working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be forced to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who work with familiar independent service providers or who employ internal support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.