Fast and Affordable Remote Help for Huntington Beach California Computer Networks
For organizations located in Huntington Beach California, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces immediate expenses because solutions use up minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves additionally with incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills per minute for phone consulting, so you pay just for the support that you actually get. Unlike typical online service firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where fast solutions manage to turn into big invoices. Progent's skill at dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven methodologies which allow the highest degree of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to communicate with your system without violating network security.
Progent's advanced customer support database application stores extensive records describing all support that Progent's clients have received. Progent's authorized engineers have access to the details of all help provided to each Progent client by any Progent engineer. This archive of anomalies and solutions is stored as a readily retrievable proprietary database that enables Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from vendors' internal engineering staff so Progent's remote service specialists are able to come up with optimal solutions promptly.
Remote support services offered by Progent to companies in Huntington Beach California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to assist your business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services include offering Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve the most challenging problems associated with network infrastructure design, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to solve problems rapidly. In common instances, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment via advanced remote support tools to perform efficient, safe, and affordable analysis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs can provide consulting for all of Cisco's top-selling family of connectivity devices. Cisco technology consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points deployment support, Cisco WiFi controllers consulting, Cisco VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to recuperate quickly following a damaging breach. Security consulting services offered by Progent cover in depth data security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering applications and services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to address a broad range of computer technologies such as system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Huntington Beach Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of experienced network consultants gives your computer users in Huntington Beach California fast access to an efficient technical support resource with substantial experience delivering phone support and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a crucial driver of company efficiency, and Progent's intent is to solve rather than just record technical problems.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply online and in-depth engineering expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Huntington Beach California remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so your computer support is proactive rather than reactive. By spotting looming trouble spots before they result in network outages, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Huntington Beach California, Progent's phone-based computer support engineers can deliver expert and economical system help the instant your organization needs it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Huntington Beach office works with a regular independent consultant or employs a full time IT staff that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to address sudden network crises or especially tough integration problems.
Features of Progent's Remote Network Services for Huntington Beach California
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services give businesses in Huntington Beach California the greatest leverage for your IT investment. Whether you need occasional phone help and remote network repair or full-time Help Desk services and network administration, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Huntington Beach California and is also ideal for customers in geographic areas that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent offers remote support on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone service and imposes no periodic retainer for support services delivered during normal working hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists who have skill in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting support in critical business applications. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Software Design
Apple Macintosh Integration
Amazon MWS Programming
By offering a full service centralized resource for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that align with the special needs of your company.
- State of the Art Remote Connectivity Tools
Protected online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it possible to find fast fixes to problems that could otherwise demand an expensive personal service call. Effective online connectivity software and experienced engineers together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Service for Maximum System Availability
For offices with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious offices whose clients require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the forefront of IT service, executing a broad variety of IT tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This guarantees that you get not just expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help by the minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to every client. The discipline of detailing and archiving support records allows more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.