Fast and Affordable Online Support for Huntington Beach California Computer Systems
For businesses located in Huntington Beach California, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support engineers offer exceptional value because they possess the practical background and have access to the sophisticated tools needed to resolve most network problems rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. In contrast to typical remote support firms, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick solutions manage to turn into major bills. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which allow the highest level of efficiency for remote engineering help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to communicate with your system without breaching network security.
Progent's powerful service database application stores extensive histories for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of all help delivered to every Progent customer by any engineer. This archive of problems and repairs is structured as a conveniently accessible proprietary knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available other massive technical support databases and permit fast access to vendors' internal support staff with the result that Progent's online service specialists are able to find the most efficient resolutions quickly.
Online technical support services offered by Progent to customers in Huntington Beach California include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can deliver computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop support services to help you company to deploy, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services include providing Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and validates a person's technical knowledge at the master level. Cisco CCIEs can handle even the most difficult problems encountered in network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs offer exceptional value because their deep experience permits them to find solutions for problems quickly. In many instances, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment via advanced on-line troubleshooting tools to perform quick, safe, and economical analysis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading family of connectivity products by providing services that include:
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to clean up quickly after a serious penetration. Security solutions offered by Progent include: in depth information security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; designing secure techniques for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and offering round-the-clock network monitoring.
Progent offers expert online consulting services to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to address a broad array of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Huntington Beach Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Huntington Beach California quick access to an effective network service resource with years of background offering telephone-based consulting and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a significant enabler of business productivity, and Progent's aim is to resolve rather than merely report technical issues.
- Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff offers online advanced consulting support and training in specific application fields including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Huntington Beach California online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your business so your computer support is proactive rather than reactive. By spotting emerging issues before they result in network outages, automated monitoring can head off inconvenient and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a variety of platforms.
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Huntington Beach California, Progent's online network support specialists can provide expert and affordable system support whenever your organization requires it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Huntington Beach office relies on a regular freelance support technician or maintains an in-house IT staff that can deal with common network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the experience to resolve unexpected system emergencies or particularly tough integration problems.
Features of Progent's Online Network Services for Huntington Beach California
Progent's phone help, remote troubleshooting, system security expertise, and network management services offer offices in Huntington Beach California unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Huntington Beach California and is also ideal for customers in more remote areas that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for phone help and requires no ongoing subscription fee for services provided during normal business hours. This keeps you from paying big invoices for routine repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers help from on-staff professionals who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting support in critical business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle DBA Services and Software Development
MySQL Management and Software Design
Apple Mac Integration
Amazon MWS Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that match the unique requirements of your business.
- State of the Art Remote Connectivity Software
Protected remote access permits Progent's support professionals to see precisely what your users see. This makes it easier to find fast solutions to problems that could otherwise require a costly personal visit. Effective online access tools and expert technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for Maximum Network Availability
For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-constrained organizations whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical background, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every staff member to each client. The practice of documenting and organizing service activity results in more efficient support and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.