Fast Online Troubleshooting for Huntington Beach California IT Networks
For businesses in Huntington Beach California, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, plus the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.
Progent's remote support engineers provide excellent value because they possess the real-world experience and are equipped with the advanced tools required to resolve most information system problems quickly. Efficient support reduces direct costs because solutions use up minimal billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your company saves additionally with indirect expenses by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote technical support know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online support companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes somehow turn into substantial tabs. Progent's penchant for dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies which promote the highest level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's online support team to link to your company's network without compromising network security.
Progent's proven customer support database system maintains comprehensive records for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of services rendered to every customer by any Progent engineer. This archive of issues and responses is structured as a quickly searchable proprietary knowledge base that enables Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient solutions in the least time.
Remote services offered by Progent to clients in Huntington Beach California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts offer computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop services to assist you company to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and certifies an individual's technical skills at the master level. Cisco CCIEs know how to deal with the most challenging issues surrounding network infrastructure design, deployment, management, security, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying program patches. Cisco CCIEs are an exceptional value since their depth of expertise allows them to find solutions for problems quickly. In many instances, less experienced consultants can wrestle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment by means of the latest on-line troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity products by delivering services such as:
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist you to clean up rapidly after a serious breach. Security consulting services offered by Progent cover in depth network security assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; building secure architectures for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide spectrum of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based approach to solving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables customers to complete major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Huntington Beach Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk or improving your established one, identifying or customizing Call Center software products to meet the particular needs of your business, or adding occasional phone support staff to reinforce your existing Call Center team during high-demand situations such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk team of seasoned information technology experts gives your customers in Huntington Beach California fast contact with a large technical support group with substantial background offering telephone-based help and remote diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a crucial enabler of business productivity, and Progent's target is to solve and not just report technical problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers online advanced engineering expertise and training in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Huntington Beach California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your IT support is proactive rather than reactive. By exposing looming issues before they evolve into crashes, automated monitoring can ward off stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems that support multiple OS platforms.
To get in touch with Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Huntington Beach California, Progent's online network support engineers can provide professional and affordable system help the instant your organization has to have it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix IT problems quickly while eliminating the cost and lost time associated with on-site support calls.
Even if your Huntington Beach office deals with a regular independent consultant or maintains an in-house IT staff that can deal with common network problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network emergencies or especially complex integration problems.
Features of Progent's Remote Computer Support for Huntington Beach California
Progent's online support, remote troubleshooting, network security consulting, and system management services give offices in Huntington Beach California the greatest leverage for your support budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk call center support and network administration, Progent's experts can provide your business world class network support while permitting you to avoid the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Huntington Beach California and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for online support and requires no periodic retainer for support services provided during normal business hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco offers the services of authorized specialists who have skill in planning, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, Microsoft Exchange consulting, system security planning, and shared Help Desk services. Progent's Application Experts group offers world-class consulting support for specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Software Development
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop source for network generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that match the specific requirements of your business.
- Advanced Remote Access Software
Protected remote access permits Progent's service experts to see precisely what your users see. This makes it possible to find quick solutions to problems that might otherwise require an expensive personal visit. Effective remote access software and expert technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online support and remote system tracking.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for Maximum System Uptime
For organizations with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious businesses whose workers need immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT background, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 R2 upgrades, Windows 2003 upgrades, Microsoft Exchange 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for services provided during regular business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.