For small companies in Huntington Beach or anywhere in the state of California, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security design and business continuity planning.
Progent's online support engineers represent exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to resolve most information system problems quickly. This reduces direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits even more in indirect costs by minimizing or avoiding network outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted executives.
Progent's billing model for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many remote support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast fixes somehow turn into large tabs. Progent's skill at disposing of problems quickly results in your business saving money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the highest degree of efficiency for remote engineering help and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access allows the experts of Progent's online support team to connect to your system remotely without breaching corporate security.
Progent's powerful service reporting application includes thorough histories of all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance rendered to every Progent client by every consultant. This history of trouble tickets and resolutions is structured as a quickly accessible proprietary database that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online service experts are able to come up with the best resolutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Huntington Beach or anywhere in California or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote support professionals have certified skills in an extensive set of disciplines. This broad range of IT skills allows Progent's engineers to resolve almost any problem that may occur in a small business network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To help businesses with multi-platform environments, Progent also offers the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services Offered by Progent to small businesses in Huntington Beach and throughout the state of California include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and transitioning from legacy systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing problems within UNIX/Linux networks based on popular versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and validates an individual's networking skills at the master level. CCIEs know how to deal with the most difficult issues associated with network design, integration, management, security, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional value because their deep experience enables them to solve the most difficult problems quickly. In typical instances, less qualified service providers can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes.
Few support providers make CCIEs accessible to help small and medium sized businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can receive urgent support for serious network issues that are impacting business productivity but are outside the comfort zone of your local network maintenance providers. Progent's Cisco CCIE support experts can tie into your environment via state-of-the-art on-line support tools to provide efficient, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-certified online support experts offer network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2013 application development,
Skype for Business Server migration support, Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of remote PC desktop support including Windows 7 migration support, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up rapidly following a damaging penetration. Security solutions available from Progent cover in depth network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; protecting your messaging system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class online consulting professionals for special IT projects that small businesses frequently request. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Huntington Beach Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for small companies who don't have the resources to create an in-house Help Desk Call Center but who require quick access to an efficient Call Center with proficient phone assistance as well as the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and operates as a seamless addition to your existing Help Desk organization. Progent's Virtual Call Center can act as an escalation resource for the toughest network challenges, or be available in overflow circumstances when your regular support engineers are swamped.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk or revamping your current organization, evaluating or modifying Help Desk software to meet the unique needs of your business, or adding temporary online staff to reinforce your existing Call Center resources to handle high-demand situations like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of experienced network experts gives your clients in Huntington Beach or anywhere in the state of California rapid assistance from a dependable technical support resource with extensive background offering phone support and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center the reputation as a solid contributor to business productivity, and Progent's goal is to solve instead of merely record network issues.
Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group can supply remote and in-depth engineering support and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To read more on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can promote the imaginative facets of Mac systems by offering remote consulting support and training in imaging, sound, and video. Progent's consultants offer expertise in a range of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects like scanning or digitizing audio or video or setting up an audio/video production facility.
Remote Network Monitoring Support
Progent can provide companies in Huntington Beach, or anywhere in the state of California, remote network and server monitoring support centered around MS Operations Manager network monitoring, adapted by Progent to fit your business so your IT maintenance is proactive and automated. By spotting looming trouble spots before they result in downtime, remote monitoring can head off disruptive and costly network failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a combination of operating systems.
To contact Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent.