For small and midsize businesses located in Huntington Beach California, Progent offers help for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve most information system issues rapidly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's skill at disposing of problems quickly results in your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has refined a set of optimized technologies and field-tested processes which promote the maximum degree of efficiency for online technical support and repair for small company IT systems. Progent offers safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access allows the consultants of Progent's online support team to access your company's computer system without breaching system security.
Progent's sophisticated customer support reporting application maintains extensive histories for all support that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of assistance rendered to each Progent client by any Progent consultant. This archive of anomalies and repairs is stored as an easily retrievable proprietary knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft permit access to additional massive technical databases and allow priority access to vendors' internal support staff so Progent's remote consulting specialists can determine the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Huntington Beach California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Online Support Services Offered Progent
Progent's online technical service experts possess credentials in an extensive array of technologies. This wide range of capability enables Progent's engineers to handle practically any crisis likely to occur in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help businesses with multi-platform environments, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services Offered by Progent to small businesses in Huntington Beach include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of information technology such as network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and simplified administration, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network engineers, and validates an individual's networking skills at the master level. Cisco CCIEs can deal with even the most difficult challenges encountered in network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value since their deep experience permits them to fix the most complex problems rapidly. In typical instances, less experienced engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes.
Few consulting providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco CCIE so you can receive immediate assistance for severe network infrastructure issues that are impacting business productivity but are not within the scope of your ordinary IT service personnel. Progent's CCIE support experts can communicate with your environment via the latest remote troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to improve the defenses of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your company to clean up quickly following a serious penetration. Security solutions available from Progent cover thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of any size integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for special projects that small companies frequently request. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Huntington Beach California Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center support services are ideal for small companies who lack the money or time to assemble and manage an internal Call Center but who need quick communication with a reliable Call Center with professional phone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk Call Center or revamping your existing one, identifying or modifying Help Desk software products to meet the particular demands of your business, or adding occasional phone support staff to reinforce your internal Help Desk Call Center resources during demanding events such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced network experts provides your customers in Huntington Beach California quick access to an efficient network service resource with extensive experience providing phone support and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a solid enabler of company performance, and Progent's intent is to fix instead of merely annotate technical problems.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts staff provides phone-based advanced consulting expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Word, and Microsoft Office Excel. For additional information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can promote the imaginative aspect of Apple Mac systems by delivering phone-based help services and training in graphics, sound, and motion video. Progent's consultants offer help in a variety of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Huntington Beach California online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By spotting looming problems before they result in full-scale emergencies, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County