For small businesses in Huntington Beach California, Progent provides help for networks based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.
Progent's online technical support services represent excellent value because they are equipped with the real-world background and the advanced technology to solve most network issues rapidly. Efficient support reduces direct expenses because service calls require fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company benefits even more with indirect costs by reducing or eliminating network outages and related losses due to business disruption, upset clients, unproductive employees, and distracted management.
Progent's billing model for online help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you receive. In contrast to many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent scenarios where quick fixes somehow end up as major bills. Progent's penchant for handling technical issues quickly results in your company saving money.
Progent's Remote Service Technologies
Over time, Progent has refined a set of optimized technologies and proven processes which ensure the highest level of effectiveness for online engineering help and troubleshooting for small business computer systems. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's remote service group to communicate with your company's system without breaching network security.
Progent's highly evolved service reporting system includes comprehensive records describing all service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of services rendered to every customer by every consultant. This database of problems and repairs is organized as an easily accessible internal knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can come up with optimal solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Huntington Beach California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's online support experts possess credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's engineers to manage almost any crisis likely to occur in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support clients with mixed-operating system environments, Progent also provides access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online services Offered by Progent to small businesses in Huntington Beach include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology including network infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware products for server consolidation and easy management, and migration from legacy applications to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent remote help for troubleshooting problems affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and validates a consultant's network technology skills at the master level. CCIEs can resolve the most stubborn problems encountered in network infrastructure design, installation, maintenance, protection, and repair. CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience allows them to find solutions for even the most intractable problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to assist small and mid-size companies. Progent offers fast telephone contact with a CCIE so you can get urgent help for severe network infrastructure problems that are impacting business productivity but are not within the scope of your local computer service resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system via advanced remote support tools to provide efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-premier remote support professionals can provide network troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM and CISSP security consultants can provide a variety of system protection solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate rapidly after a damaging breach. Security solutions available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies frequently request. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Huntington Beach California Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center support services are well suited for smaller companies who don't have the budget to create an in-house Help Desk Call Center but who want quick access to a reliable Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or improving your established one, identifying or modifying Call Center application software to address the special requirements of your company, or adding occasional phone support personnel to reinforce your internal Help Desk resources to deal with demanding scenarios like software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology professionals gives your clients in Huntington Beach California fast communication with an efficient network service group with extensive background providing phone help and remote repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center the reputation as a solid driver of company productivity, and Progent's policy is to resolve instead of simply annotate network problems.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To read more information concerning Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can nurture the imaginative aspect of Mac environments by delivering phone-based help support and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as scanning or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Huntington Beach California remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your IT maintenance is proactive and automated. By uncovering emerging issues before they evolve into crashes, remote monitoring can ward off disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County