For small and midsize businesses located in Huntington Beach California, Progent offers help for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve most information system issues rapidly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's skill at disposing of problems quickly results in your business spending less cash.
Progent's Remote Service Technologies
Over time, Progent has refined a set of optimized technologies and field-tested processes which promote the maximum degree of efficiency for online technical support and repair for small company IT systems. Progent offers safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access allows the consultants of Progent's online support team to access your company's computer system without breaching system security.
Progent's sophisticated customer support reporting application maintains extensive histories for all support that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of assistance rendered to each Progent client by any Progent consultant. This archive of anomalies and repairs is stored as an easily retrievable proprietary knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft permit access to additional massive technical databases and allow priority access to vendors' internal support staff so Progent's remote consulting specialists can determine the most efficient solutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Huntington Beach California or to find out more about Progent's online support programs, contact Progent at
Online Support Services Offered Progent
Progent's online technical service experts possess credentials in an extensive array of technologies. This wide range of capability enables Progent's engineers to handle practically any crisis likely to occur in a small or midsize company network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help businesses with multi-platform environments, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online support services Offered by Progent to small businesses in Huntington Beach include:
Progent's UNIX and Linux consultants can offer urgent remote assistance for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Progent also can deliver a full array of remote PC desktop support including Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk Call Center or revamping your existing one, identifying or modifying Help Desk software products to meet the particular demands of your business, or adding occasional phone support staff to reinforce your internal Help Desk Call Center resources during demanding events such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced network experts provides your customers in Huntington Beach California quick access to an efficient network service resource with extensive experience providing phone support and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk perception as a solid enabler of company performance, and Progent's intent is to fix instead of merely annotate technical problems.
Progent's Mac experts can promote the imaginative aspect of Apple Mac systems by delivering phone-based help services and training in graphics, sound, and motion video. Progent's consultants offer help in a variety of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Huntington Beach California online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By spotting looming problems before they result in full-scale emergencies, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of platforms.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
City | Address | Phone | Link |
Anaheim | 155 N Riverview Drive Anaheim, CA 92808 United States |
(657) 999-1717 | Anaheim Network Support Services |
Huntington Beach | 17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States |
(657) 464-2560 | Huntington Beach Network Support Services |
Irvine | 2102 Business Center Dr Irvine, CA 92612 United States |
(562) 583-3336 | Irvine Network Support Services |
Mission Viejo | 27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States |
(949) 429-4589 | Mission Viejo Network Support Services |