For small and midsize companies located in Huntington Beach or anywhere in the state of California, Progent offers technical support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote support services offer excellent value due to the fact that they have the practical background and the advanced tools to resolve most information system issues quickly. This lowers immediate expenses because service calls take up a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online help is designed to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast solutions manage to end up as major invoices. Progent's skill at solving technical issues quickly results in your company saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned an array of customized tools and field-proven processes that promote the maximum degree of effectiveness for remote engineering help and repair for small and midsize company information networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to access your computer system without compromising network security.
Progent's sophisticated customer support database system keeps thorough histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of assistance delivered to every Progent customer by any Progent consultant. This archive of problems and resolutions is structured as a conveniently searchable internal database that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft permit access to additional vast technical knowledge bases and allow priority response from vendors' internal product engineers so Progent's remote consulting experts are able to arrive at the best resolutions quickly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Huntington Beach or anywhere in California or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's online consulting engineers offer certified skills in an extensive array of products and technologies. This broad range of IT skills enables Progent's consultants to handle practically any problem likely to crop up in a small or midsize company information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help customers with multi-OS networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based technical services Offered by Progent to customers in Huntington Beach and anywhere in the state of California include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified administration, and transitioning from older applications to current Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs know how to handle the most intractable challenges occurring in network infrastructure design, deployment, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional value since their depth of expertise enables them to find solutions for even the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive urgent support for serious network infrastructure issues that are impacting business productivity but are not within the experience of your ordinary IT service providers. Progent's Cisco CCIE support experts can communicate with your environment by means of the latest on-line support tools in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier online service engineers offer computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop support including Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM and CISSP security consultants can provide a variety of system protection services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your company to recuperate quickly after a serious breach. Security support services available from Progent cover thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; configuring firewalls; building safe techniques for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on time. Progent's special remote engineering services include:
How Your Huntington Beach Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for smaller companies who don't have the money or time to create an internal Help Desk Call Center but who want fast access to a dependable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless extension of your current Call Center resources. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the toughest network challenges, or be available in overflow instances when your regular service providers are swamped.
Progent's Call Center consulting support can aid you in establishing an effective new Call Center or revamping your established organization, evaluating or modifying Call Center software products to meet the special demands of your corporation, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center resources to handle high-demand situations such as software migrations, major updates, or installing brand new business software.
Progent's Call Center staff of experienced network consultants offers your clients in Huntington Beach or anywhere in the state of California instant assistance from a large technical support resource with years of experience delivering telephone-based support and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a solid contributor to business success, and Progent's intent is to solve and not just annotate IT problems.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Word, and MS Excel. For more information on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can promote the creative elements of Macintosh environments by delivering phone-based help support and training in imaging, audio, and motion video. Progent's support professionals offer help in a range of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures such as capturing or digitizing audio or video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Huntington Beach, or anywhere in the state of California, remote computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so that your computer maintenance is proactive and automated. By exposing looming issues before they result in full-scale emergencies, proactive monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments that support a mix of operating systems.
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.