For small businesses in Huntington Beach or anywhere in the state of California, Progent provides technical support for networks powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system issues quickly. This lowers direct costs since solutions take up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves even more in indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you owe just for the services that you receive. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick repairs somehow turn into large bills. Progent's penchant for disposing of problems efficiently results in your company spending less money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an arsenal of optimized tools and field-tested methodologies that ensure the highest degree of efficiency for online technical support and repair for small company IT networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to interface to your environment remotely without breaching corporate security.
Progent's proprietary customer support database system includes detailed documentation describing the service that Progent's clients have received. Progent's staff service personnel have access to the specifics of services delivered to every Progent client by every consultant. This history of issues and solutions is structured as an easily searchable proprietary knowledge base that permits Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and permit quick response from manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at optimal resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Huntington Beach or anywhere in California or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive array of products and technologies. This wide range of IT skills enables Progent's consultants to handle almost any crisis that may take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to companies with mixed-operating system environments, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote technical support services available from Progent to companies in Huntington Beach and anywhere in the state of California include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of information technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and validates a person's network technology skills at the master level. CCIEs can resolve the most complex issues associated with network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of experience enables them to find solutions for even the most intractable problems quickly. In many instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can receive timely assistance for severe network issues that are impacting business productivity but are outside the comfort zone of your regular IT service personnel. Progent's Cisco-qualified CCIE consultants can connect to your network by means of advanced remote support tools in order to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Certified MS Windows Support
Progent's Microsoft-premier online service professionals can provide computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of online PC desktop support services such as Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISSP and ISSAP security consultants can provide a variety of security services that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to recuperate rapidly following a damaging penetration. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; setting up firewalls; building safe architectures for remote and mobile access; guarding your email system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract projects that small companies frequently need. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Huntington Beach Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk service offerings for small organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are a convenient solution for small businesses who don't have the budget to assemble and manage an in-house Help Desk but who need fast access to an effective Help Desk with professional phone assistance as well as the technical depth to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or improving your current one, evaluating or enhancing Call Center application software to address the particular needs of your company, or adding temporary online staff to work with your internal Help Desk resources to deal with high-demand events such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned network experts offers your customers in Huntington Beach or anywhere in the state of California immediate contact with a reliable network service resource with substantial background delivering phone consulting and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a key driver of company performance, and Progent's policy is to resolve instead of just record technical issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To find out more information about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac experts can promote the creative aspect of Macintosh systems by offering phone-based help services and education in imaging, sound, and video. Progent's consultants offer help in a variety of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like scanning or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Support
Progent offers businesses in Huntington Beach, or anywhere in the state of California, remote computer system monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your computer support is proactive and automated. By uncovering emerging problems before they expand into network outages, automated monitoring can minimize inconvenient and expensive network crises. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that support a combination of OS platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County