For small businesses located in Huntington Beach or anywhere in the state of California, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and business continuity planning.
Progent's online support engineers represent exceptional leverage because they have the practical experience and the advanced tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally with indirect costs by reducing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced only for the services that you receive. In contrast to many remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where quick repairs manage to turn into big bills. Progent's penchant for solving problems quickly results in your company spending less money.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of optimized technologies and proven methodologies which permit the highest degree of effectiveness for remote consulting and repair for small business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to access your company's network remotely without breaching system security.
Progent's highly evolved customer support reporting system keeps thorough records of the support that Progent's customers have received. Progent's authorized engineers have access to the records of assistance provided to each Progent customer by any consultant. This archive of issues and repairs is structured as an easily accessible proprietary database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft make available other vast support knowledge bases and allow fast response from vendors' internal product engineers so Progent's online consulting specialists can find the best solutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Huntington Beach or anywhere in California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Online Support Services Offered Progent
Progent's online technical support experts possess credentials in an extensive array of technologies. This broad range of technical skills enables Progent's consultants to address virtually any crisis likely to crop up in a small company information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to companies with multi-operating system environments, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical support services provided by Progent to clients in Huntington Beach and anywhere in the state of California include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a broad spectrum of information technology including system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware economization and easy management, and migration from legacy applications to current Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent online help for resolving problems within UNIX/Linux networks based on popular derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can resolve the most intractable issues associated with network design, integration, administration, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs offer excellent value since their deep expertise enables them to resolve even the most complex problems quickly. In many cases, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few service providers make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so you can get urgent help for severe network infrastructure problems that are crippling worker efficiency but are beyond the experience of your ordinary network support personnel. Progent's Cisco-qualified CCIE consultants can tie into your computer system via the latest remote troubleshooting technology in order to perform quick, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-premier online service professionals offer network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist you with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of online desktop support such as Windows 7 migration, moving to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP network security consultants can provide a variety of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover quickly after a serious breach. Security services available from Progent cover in depth network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; protecting your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that combine on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting experts for special projects that small businesses often request. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Huntington Beach Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Help Desk programs for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are intended for smaller companies who don't have the budget to create an internal Help Desk Call Center but who require quick communication with a reliable Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk Call Center software products to meet the unique requirements of your business, or providing occasional phone support staff to supplement your internal Help Desk Call Center group to deal with high-demand events such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your workers in Huntington Beach or anywhere in the state of California fast contact with a dependable network service group with extensive background delivering phone help and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business productivity, and Progent's target is to resolve and not simply record technical issues.
Applications Services: Education, Programming, and Integration
Progent's Applications Experts staff can supply remote professional engineering support and education in special business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for Microsoft applications such as CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. To learn more concerning Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac professionals can promote the creative facets of Apple Mac environments by delivering remote consulting services and training in graphics, audio, and video. Progent's support professionals can provide help in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio/video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Huntington Beach, or anywhere in the state of California, online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your IT support is proactive rather than reactive. By spotting potential issues before they evolve into network outages, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks that incorporate multiple OS platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.