For small businesses located in Huntington Beach or anywhere in California, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISSP-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value because they are equipped with the real-world experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support reduces immediate costs since solutions take up fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where quick solutions somehow end up as major invoices. Progent's skill at handling technical issues efficiently translates into your company saving money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the highest degree of efficiency for online technical support and repair for small and midsize company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access enables the staff of Progent's remote service group to access your system without violating corporate security.
Progent's powerful customer support database system includes detailed histories of all support that Progent's clients have been provided. Progent's staff service personnel have access to the details of support provided to every client by any Progent consultant. This archive of trouble tickets and responses is structured as an easily retrievable internal database that permits Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft permit access to additional extensive support databases and allow fast access to manufacturers' in-house engineering staff so Progent's online service experts are able to come up with the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Huntington Beach or anywhere in California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's phone-based technical support professionals possess credentials in a comprehensive array of products and technologies. This breadth of technical skills allows Progent's engineers to address virtually any problem that may crop up in a small company network. Credentials awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To help businesses with multi-operating system environments, Progent also provides the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online technical services available from Progent to customers in Huntington Beach and anywhere in the state of California include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology such as network architecture, messaging solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network consultants, and indicates an individual's technical knowledge at the expert level. CCIEs can resolve even the most difficult issues associated with network infrastructure planning, installation, maintenance, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad expertise enables them to find solutions for the most complex problems quickly. In typical cases, less seasoned consultants can struggle for many hours or even days with identical problems that a CCIE can fix in a few minutes.
Few service organizations make CCIEs available to assist small and mid-size businesses. Progent offers fast telephone access to a Cisco authorized CCIE so you can receive urgent support for severe network problems that are hurting business efficiency but are beyond the comfort zone of your ordinary IT service resources. Progent's Cisco-qualified CCIE engineers can interface to your computer system by means of sophisticated on-line troubleshooting tools in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can deliver computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support including Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions that can improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help you to clean up rapidly following a damaging penetration. Security solutions offered by Progent include: in depth security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses often request. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Huntington Beach Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center support programs for small businesses with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for small companies who lack the budget to assemble and manage an in-house Help Desk but who need quick access to a reliable Help Desk Call Center with proficient telephone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting services can support you in creating an efficient new Call Center or improving your current organization, selecting or modifying Help Desk Call Center application software to meet the unique needs of your corporation, or providing occasional online personnel to work with your existing Help Desk resources during unusually busy situations like software migrations, mass updates, or installing brand new business software.
Progent's Call Center staff of veteran network professionals offers your computer users in Huntington Beach or anywhere in the state of California instant contact with a reliable support resource with years of experience delivering phone consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a crucial enabler of business success, and Progent's goal is to resolve instead of merely document technical problems.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team provides online and in-depth engineering expertise and education in key business application fields such as ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To read more information on Progent's expertise, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the creative aspect of Apple Mac environments by providing remote consulting services and education in imaging, sound, and video. Progent's consultants offer help in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Huntington Beach, or anywhere in the state of California, remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they grow into downtime, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that incorporate a mix of OS platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.