For small and midsize companies located in Huntington Beach or anywhere in the state of California, Progent provides support for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Windows technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional value because they are equipped with the real-world experience and the advanced tools to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls take up a smaller number of chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to many online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate situations where quick solutions manage to turn into large tabs. Progent's skill at handling technical issues quickly results in your company spending less money.
Progent's Online Support Technologies
Over time, Progent has refined a collection of customized technologies and proven processes which permit the maximum level of effectiveness for remote consulting and troubleshooting for small business computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your system remotely without compromising network security.
Progent's proprietary technical support reporting application stores thorough documentation describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help rendered to each client by every consultant. This archive of trouble tickets and fixes is stored as an easily accessible support knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft make available additional extensive support databases and allow quick access to vendors' internal engineering staff so Progent's remote consulting experts are able to find the best resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Huntington Beach or anywhere in California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's phone-based support engineers possess advanced credentials in an extensive set of technologies. This breadth of technical skills allows Progent's consultants to handle practically any crisis likely to occur in a small or midsize business network. Credentials held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to customers with mixed-operating system environments, Progent also provides the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services available from Progent to companies in Huntington Beach and throughout the state of California include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of computer technology including network architecture, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency online help for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs can deal with the most difficult problems encountered in network infrastructure planning, installation, maintenance, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent value since their depth of expertise permits them to resolve the most complex problems rapidly. In common instances, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so you can get timely help for severe network infrastructure problems that are impacting business productivity but are outside the experience of your regular IT service personnel. Progent's Cisco CCIE consultants can interface to your computer system using state-of-the-art remote support technology in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers offer network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of online desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM and CISSP security engineers offer a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recuperate rapidly following a damaging penetration. Security services available from Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; setting up firewalls; building safe techniques for off-site and mobile access; guarding your messaging system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract projects that small businesses frequently request. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables clients to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Huntington Beach Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for small organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require quick response from a reliable Help Desk with proficient telephone support as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for larger companies and operates as a seamless supplement to your existing Help Desk staff. Progent's Virtual Help Desk can act as an escalation resource for complex computer system issues, or be available in those situations when your other resources are overwhelmed.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or improving your current organization, selecting or enhancing Call Center application software to address the unique needs of your company, or adding occasional online staff to work with your in-house Help Desk group during demanding situations such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of experienced network consultants offers your customers in Huntington Beach or anywhere in the state of California rapid communication with a reliable network service group with substantial experience providing telephone-based consulting and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a crucial driver of business performance, and Progent's policy is to fix instead of just track technical problems.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based professional engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the artistic aspect of Apple Mac environments by providing remote help support and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or establishing an audio/video post production lab.
Remote Network Monitoring Services
Progent offers companies in Huntington Beach, or anywhere in the state of California, remote computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your IT maintenance is proactive and automated. By exposing possible issues before they cause downtime, remote monitoring can minimize inconvenient and costly information system failures. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems based on multiple operating systems.
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.