For small businesses located in Huntington Beach or anywhere in California, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's online technical support services offer excellent value because they are equipped with the real-world experience and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online support organizations, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick fixes manage to end up as large bills. Progent's penchant for handling technical issues quickly translates into your company saving cash.
Progent's Remote Service Tools
Over the years, Progent has fine tuned a collection of customized tools and proven processes that promote the highest degree of effectiveness for online engineering help and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's online support team to interface to your network without violating system security.
Progent's powerful service database application keeps extensive records for the service that Progent's customers have been provided. Progent's authorized engineers have access to the details of assistance delivered to each customer by any engineer. This history of anomalies and solutions is stored as a quickly searchable internal database that permits Progent's remote support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft permit access to other massive technical databases and allow priority access to vendors' internal support staff with the result that Progent's remote consulting experts can determine the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Huntington Beach or anywhere in California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's phone-based technical service engineers possess credentials in an extensive array of technologies. This broad range of capability enables Progent's engineers to tackle almost any crisis that may occur in a small business network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To help customers with mixed-operating system networks, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services provided by Progent to clients in Huntington Beach and throughout the state of California include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of information technology including system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and simplified management, and migration from older systems to current Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges occurring in network design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs are an exceptional value since their broad expertise permits them to solve even the most difficult problems rapidly. In common instances, less experienced engineers can wrestle for many hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few support providers make CCIEs available to help small and mid-size companies. Progent can provide fast phone contact with a Cisco CCIE so you can get timely support for severe network problems that are hurting business productivity but are not within the experience of your local IT service group or consultant. Progent's Cisco CCIE consultants can communicate with your computer system using sophisticated remote support tools to perform quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's market leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Windows Experts
Progent's Microsoft-qualified remote service professionals offer network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop support services such as Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISSP and ISSAP security consultants offer a range of security solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recover quickly following a serious penetration. Security support services offered by Progent cover comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile access; defending your email system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for special IT projects that small businesses often request. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Huntington Beach Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for smaller companies who don't have the budget to assemble and manage an internal Call Center but who require quick communication with an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex problems to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent reinforcement of your established Help Desk resources. Progent's Virtual Help Desk Call Center can act as an escalation resource for the most difficult computer system problems, or be available in overflow instances when your ordinary service providers are swamped.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk software to meet the unique requirements of your company, or adding occasional phone support personnel to supplement your internal Help Desk Call Center resources during unusually busy scenarios like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of experienced network professionals gives your customers in Huntington Beach or anywhere in the state of California immediate assistance from a large support resource with substantial experience providing telephone-based consulting and remote repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a significant enabler of business productivity, and Progent's intent is to solve and not simply track IT issues.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based and in-depth consulting support and education in specific application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Project, MS Word, and Excel. To find out more information on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the creative aspect of Mac environments by providing remote help support and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio or video or configuring an audio/video post production facility.
Online Network Monitoring Support
Progent can provide businesses in Huntington Beach, or anywhere in the state of California, online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your business so that your network maintenance is proactive rather than reactive. By exposing potential issues before they cause network outages, proactive monitoring can ward off stressful and costly information system failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that support multiple OS platforms.
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.