Immediate Remote Help for Huntington Beach Computer Networks
For organizations in Huntington Beach or anywhere in California, Progent provides online help for information systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex networking issues, plus the services of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic jobs.
Progent's online technical support engineers provide excellent leverage because they have the practical background and are equipped with the advanced technology needed to resolve most information system issues quickly. This reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is especially important for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.
Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid situations where quick fixes somehow end up as major invoices. Progent's skill at dealing with technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized tools and field-tested methodologies that permit the maximum level of efficiency for online consulting and repair for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to link to your company's environment remotely without breaching system security.
Progent's proven service database application includes comprehensive documentation of the service that Progent's customers have been provided. Progent's staff consultants have access to the details of services rendered to every Progent customer by every consultant. This history of problems and responses is structured as an easily retrievable proprietary database that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists can determine the most efficient resolutions quickly.
Remote technical support services offered by Progent to businesses in Huntington Beach and anywhere in the state of California include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support experts can provide computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and certifies a person's networking knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most difficult issues associated with network planning, deployment, maintenance, compliance, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying program updates. CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to solve problems quickly. In common instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment using advanced on-line support tools in order to perform fast, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure devices by providing services such as:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of system protection services to enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recover quickly after a damaging penetration. Security solutions offered by Progent include: comprehensive network security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide spectrum of computer technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services covers all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Huntington Beach Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology professionals gives your customers in Huntington Beach or anywhere in the state of California quick access to a large network service group with extensive experience providing telephone-based consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a key driver of company productivity, and Progent's aim is to resolve instead of just report IT problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers remote advanced consulting support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Huntington Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your IT support is proactive and automated. By exposing potential issues before they expand into downtime, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Huntington Beach or anywhere in the state of California, Progent's online computer support specialists can deliver effective and economical IT help whenever your company needs it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the cost and lost time that comes with on-site service calls.
Even if your Huntington Beach office has a regular independent support technician or maintains an in-house organization that can deal with ordinary computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to fix sudden network crises or particularly complicated integration projects.
Advantages of Progent's Network Help for Companies in Huntington Beach
Progent's remote technical help services enable your Huntington Beach company to realize the advantages of timely, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will derive greater business value by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
With most organizations in Huntington Beach or anywhere in California, nearby computer service resources, whether consisting of freelance consultants or an internal maintenance staff, can handle the majority of network problems. On the other hand, serious problems might spring up when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service professionals provide a convenient, quick, and economical solution to augment your local help and to convey valuable information to improve your ability to resolve future problems locally.
- Less Reliance on Individual Service Providers
For network support, smaller organizations often rely on individual freelance service providers. Although independent service people carry smaller internal costs than larger support organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of backup personnel may force your company to go without help during an emergency. As your business expands, network downtime and trouble with critical software become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support experts to insure your IT system is always available.
- Create a Scalable Foundation for Smooth Expansion
Companies often start with an IT system created on a modest budget. Without a scalable framework, slap-dash fixes often get thrown onto an unstable foundation. As a company grows, stability and scalability problems can impede the success of the business. These badly built environments need proper assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to offer the solid foundation to handle critical business demands and facilitate downstream expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller offices require guidance and technical training to negotiate an ever more complicated array of product options capable of accelerating business growth and improving productivity. They do not need a computer consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can result in a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the best interests of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, refined support tools, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, in the trenches of IT support, executing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every consultant to every client. The discipline of documenting and organizing support activity allows more efficient support and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.