Fast Remote Technical Support for Huntington Beach IT Networks
For organizations located in Huntington Beach or anywhere in the state of California, Progent offers remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's online technical support engineers provide exceptional value because they possess the practical background and have access to the advanced tools required to resolve the majority of network issues rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves additionally with indirect costs by minimizing or avoiding system outages and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support experience is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many remote support organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast repairs somehow end up as substantial tabs. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized tools and proven methodologies which allow the highest degree of efficiency for remote technical support and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's network without breaching system security.
Progent's advanced service database application includes extensive records for all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of all help delivered to each Progent client by every engineer. This database of trouble tickets and solutions is structured as a readily exploitable support knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to come up with the most efficient resolutions in the least time.
Online services offered by Progent to customers in Huntington Beach and anywhere in the state of California include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support professionals can deliver computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable desktop support services to help you business to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and validates a person's technical knowledge at the expert level. CCIEs know how to handle even the most difficult challenges associated with network planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their broad experience permits them to find solutions for problems rapidly. In common instances, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via state-of-the-art on-line support tools to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of connectivity devices. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet APs consulting help, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up quickly following a serious penetration. Security solutions available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent can provide advanced online support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad range of computer technologies including system architecture, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent remote help analyzing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to execute major projects within budget and on time. Progent's special remote consulting services include:
How Your Huntington Beach Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced network consultants gives your clients in Huntington Beach or anywhere in the state of California rapid assistance from a large technical support resource with extensive background providing phone consulting and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial driver of company efficiency, and Progent's intent is to solve rather than merely annotate technical problems.
- Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team provides phone-based advanced engineering expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and training services, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Huntington Beach, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so that your network support is proactive and automated. By exposing potential issues before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments based on a mix of platforms.
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Huntington Beach or throughout the state of California, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT help the instant your organization has to have it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises support visits.
Even if your Huntington Beach office works with a local freelance consultant or maintains a full time organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to resolve sudden system emergencies or especially challenging integration projects.
Features of Progent's Remote Network Support for Huntington Beach
Progent's phone support, remote repair, system security consulting, and network management services give businesses in Huntington Beach or anywhere in the state of California unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Huntington Beach and is also ideal for networks in more remote regions of California that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum fee for phone help and asks for no monthly retainer for services delivered during normal working hours. This keeps you from facing big bills for quick fixes.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting support for specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management Support and Software Programming
MySQL Project Management and Software Development
Amazon MWS Software Integration
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver fast, cost-effective, and thorough IT solutions that align with the specific requirements of your business.
- Sophisticated Remote Connectivity Software
Secure online connectivity allows Progent's support experts to observe precisely what your customers see. This makes it possible to find fast solutions to issues that could otherwise require an expensive personal service call. Sophisticated online connectivity tools and experienced engineers together enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for Maximum System Uptime
For companies with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-constrained companies whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, refined support tools, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of IT tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical help, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits per minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.