Immediate Online Support for Huntington Beach IT Networks
For organizations in Huntington Beach or anywhere in California, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and have access to the advanced tools needed to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses since solutions use up minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and related costs due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you actually get. Unlike typical remote service firms, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where quick fixes somehow turn into large bills. Progent's penchant for solving problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and field-proven methodologies that allow the maximum level of effectiveness for remote consulting and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's remote service group to communicate with your environment without breaching system security.
Progent's proven customer support database system maintains comprehensive histories for all support that Progent's clients have been provided. Progent's staff consultants have access to the history of support delivered to each client by every Progent consultant. This archive of problems and fixes is structured as a quickly exploitable internal database that allows Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's extensive list of certifications and working associations with important technology companies including Cisco and Microsoft open up other extensive technical support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to find the best resolutions quickly.
Remote technical support services offered by Progent to businesses in Huntington Beach and throughout the state of California include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals can deliver computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2013 application development, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop services to assist your business to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and indicates an individual's network technology skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn issues associated with network planning, deployment, maintenance, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep experience allows them to solve problems rapidly. In typical cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can tie into your environment via sophisticated on-line troubleshooting technology in order to provide quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular selection of connectivity devices. Cisco infrastructure expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless APs planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Consulting services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security solutions to strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to recover quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive network security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to address a wide spectrum of information technologies such as system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that include Linux with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online help troubleshooting problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for contract information technology programs. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Huntington Beach Company Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the money or time to support an internal Help Desk but who require quick communication with a reliable Help Desk with proficient telephone assistance plus the expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless supplement to your existing Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle complex computer system issues, or be available in hectic situations when your regular service providers are too busy.
Progent's Call Center staff of seasoned network professionals provides your computer users in Huntington Beach or anywhere in the state of California fast contact with a dependable technical support resource with extensive experience offering phone consulting and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a major enabler of business efficiency, and Progent's goal is to fix and not just record IT issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, programming, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Huntington Beach, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your environment so your network maintenance is proactive rather than reactive. By exposing possible problems before they cause crashes, proactive monitoring can avoid inconvenient and costly network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by multiple OS platforms.
To contact Progent about emergency remote help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Huntington Beach or throughout the state of California, Progent's online network support specialists can deliver professional and affordable system help whenever your company needs it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost time associated with in-person service calls.
Even if your Huntington Beach business deals with a regular independent support technician or maintains a full time IT staff that can handle common computer issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either lack the availability or the experience to address unexpected network emergencies or particularly challenging integration problems.
Benefits of Progent's Network Help for Organizations in Huntington Beach
Progent's online technical help services enable your Huntington Beach company to enjoy the advantages of immediate, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your information system will acquire added business worth by becoming increasingly available, productive, and secure. Benefits to your company include:
- Convenient remote expansion of your local IT resources
For most businesses in Huntington Beach or anywhere in California, nearby computer service resources, whether represented by independent consultants or an in-house maintenance staff, can solve the majority of technical problems. However, serious problems may occur when your regular resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual support people. In these situations, Progent's online support specialists give you a convenient, quick, and budget-friendly way to augment your regular help and to transfer useful information to improve your ability to handle future problems locally.
- Less Dependence on Individual Service Providers
For IT support, smaller offices commonly rely on independent freelance consultants. Although freelance consultants have less internal costs than big support companies and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of reserve personnel may require your business to go without help during an IT crisis. As your business expands, system unavailability and problems with vital software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support experts to insure your network stays up and running.
- Create a Solid Basis for Smooth Growth
Companies often begin with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled on top of a shaky foundation. As a company grows, stability and scalability problems can hinder the success of the organization. These poorly built environments need proper assessment, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture able to deliver the solid foundation to handle vital business requirements and simplify future expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller companies need advice and technical training to negotiate an increasingly complicated array of technology options capable of promoting business growth and enhancing productivity. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended
solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align IT expertise with the best needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent can provide in-depth support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to each client. The practice of detailing and organizing service activity allows more efficient service and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.