Fast Remote Support for Huntington Beach California Networks
For companies located in Huntington Beach California, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology required to solve most network problems quickly. Efficient support reduces immediate expenses because service calls use up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves additionally with incidental expenses by reducing or eliminating system outages and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially important for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where fast solutions somehow end up as major invoices. Progent's skill at disposing of technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized tools and field-proven methodologies which allow the maximum degree of effectiveness for online consulting and troubleshooting for information networks of any size. Progent's Technical Response Center can connect to your environment remotely without violating corporate security.
Progent's advanced customer support reporting system includes comprehensive records of the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help delivered to every customer by every Progent engineer. This archive of trouble tickets and resolutions is structured as a quickly exploitable proprietary knowledge base that enables Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and allow fast access to vendors' internal engineering staff so Progent's online consulting experts are able to determine the best resolutions promptly.
Online technical support services provided by Progent to customers in Huntington Beach California include:
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Certified Microsoft Windows Experts
Progent's Microsoft-premier remote support experts offer computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad range of technology support such as Microsoft Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop support services to help your company to install, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Windows 11 planning and upgrade support and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing tablets and smartphones.
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Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and certifies a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs can handle the most complex problems surrounding network infrastructure planning, integration, management, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network management utilities and coming up with workarounds or identifying software patches. CCIEs represent an exceptional value since their broad experience enables them to solve problems quickly. In common cases, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network by means of advanced on-line support technology in order to provide quick, safe, and economical diagnosis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling selection of connectivity products by offering consulting services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to complete the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can help you to identify and isolate infected servers and endpoints and guard undamaged resources from being penetrated. If your Huntington Beach network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can assist your Huntington Beach organization to rebuild a system breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's team of IT security experts have the wide selection of skills required to rebuild all vital components of a compromised network quickly and with little data loss. To find out more, visit Progent's ransomware cleanup and business restoration services.
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CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection services to bolster the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help you to recover rapidly after a damaging breach. Security solutions available from Progent include: in depth network security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile access; guarding your messaging system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
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Cloud Integration

Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to address a broad range of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Major Linux versions for which Progent offers expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast restoration of important files/folders, apps, images, and VMs. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and tasks that derive the highest business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and enter your password you are requested to verify who you are on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth management reporting tools designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical projects economically and on time. Progent's special online engineering solutions include:
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Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk staff of seasoned network professionals gives your clients in Huntington Beach California fast communication with a dependable technical support group with substantial background delivering phone consulting and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a key contributor to business efficiency, and Progent's policy is to solve and not just track network problems.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Group can supply remote and in-depth engineering expertise and training in special application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as CRM, Project, Office Word, and Office Excel. For additional information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Huntington Beach California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By detecting possible trouble spots before they grow into crashes, automated monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks that support a combination of OS platforms.
How Your Huntington Beach Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Huntington Beach California, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT support whenever your company has to have it. Over 20 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Huntington Beach office deals with a regular independent consultant or maintains a full time organization that know how to deal with the majority of network issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to handle unexpected system crises or especially complicated integration projects.
Details of Progent's Remote Network Services for Huntington Beach California
Progent's phone help, remote troubleshooting, network security consulting, and network management services give companies in Huntington Beach California the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk support and system management, Progent's professionals can deliver your company world class IT support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Huntington Beach California and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent offers online help on a per-minute basis, so you are billed only for the support you use. Progent has no minimum fee for phone service and asks for no periodic retainer for services provided during normal working hours. This protects you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers access to authorized professionals who have skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, MS Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting expertise in critical application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Development and Debugging
Oracle DBA Services and Application Programming
MySQL Database Administration and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop source for network generalists and application experts, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the specific requirements of your business.
- Advanced Online Access Tools
Secure online connectivity permits Progent's support experts to observe precisely what your users see. This makes it easier to find fast solutions to issues that could otherwise demand a costly personal visit. Cutting-edge online access software and experienced technicians combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-constrained organizations whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional experience, at the front lines of network support, executing a wide range of IT projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.