Fast Online Support for Huntington Beach California Information Networks
Immediate Online Technical Support for Huntington Beach SystemsFor businesses located in Huntington Beach California, Progent provides remote support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional value because they have the real-world background and are equipped with the advanced technology needed to resolve most information system problems rapidly. This lowers immediate expenses since service calls require minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support expertise is especially important for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent bills by the minute for phone consulting, so you pay only for the support that you receive. In contrast to typical remote support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor repairs manage to end up as big tabs. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's Technical Response Center to link to your network remotely without breaching network security.

Progent's advanced customer support database system stores extensive documentation of all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support provided to each customer by any consultant. This archive of problems and solutions is organized as an easily retrievable support knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' in-house support staff so Progent's remote consulting specialists are able to come up with the best resolutions quickly.

Remote technical services offered by Progent to companies in Huntington Beach California include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced technology used by many of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable non-disruptive backup and rapid restoration of important files/folders, apps, images, and virtual machines. ProSight DPS helps your business recover from data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and give your password you are requested to verify your identity via a device that only you have and that uses a different network channel. A broad range of devices can be utilized as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk or enhancing your existing one, evaluating or customizing Call Center software to meet the unique needs of your company, or adding temporary online staff to work with your internal Call Center resources during high-demand events such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned network experts offers your clients in Huntington Beach California quick assistance from an efficient support resource with substantial experience delivering phone help and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk perception as a solid enabler of company efficiency, and Progent's target is to fix and not merely report IT issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Group can supply phone-based professional engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To find out additional information about Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Huntington Beach California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By spotting potential issues before they grow into downtime, proactive monitoring can head off stressful and costly network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks based on multiple operating systems.
How Your Huntington Beach Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Huntington Beach California, Progent's phone-based network support specialists are ready to deliver effective and economical IT help the moment your business needs it. Over 20 years of offering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Huntington Beach organization has a regular independent support technician or employs a full time organization that know how to handle ordinary computer problems, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to address unexpected network crises or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Huntington Beach California
Progent's online IT consulting services allow your Huntington Beach company to realize the benefits of on-call, expert IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    For most organizations in Huntington Beach California, nearby computer service resources, whether consisting of independent consultants or an in-house maintenance staff, can take care of typical network problems. On the other hand, serious problems sometimes strike when local resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your local support people. In these situations, Progent's on-call service professionals offer an easy, quick, and economical solution to augment your regular resources and to convey valuable knowledge to improve your ability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller businesses commonly rely on independent freelance consultants. While independent service people carry smaller overhead than big consulting firms and can often charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of backup help may force your company to wait for assistance during an IT crisis. As your company grows, system unavailability and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup support experts to insure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations typically start with an IT architecture implemented on a modest budget. Without a strong infrastructure, slap-dash repairs often get piled on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the success of the organization. Such poorly built systems need careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system architecture able to offer the solid foundation to handle vital business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical education to navigate through an increasingly complicated maze of product options capable of accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is trying to resell a specific vendor's products. Network support and product selling can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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