Fast and Affordable Online Support for Huntington Beach Networks
For organizations located in Huntington Beach or anywhere in the state of California, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, as well as the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional leverage because they have the real-world background and have access to the sophisticated tools needed to resolve most information system problems rapidly. This lowers immediate costs because service calls use up fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves additionally with incidental costs by reducing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for remote help is designed to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you actually get. In contrast to many online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from scenarios where speedy. minor repairs somehow turn into big invoices. Progent's penchant for disposing of problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which permit the highest level of efficiency for remote help and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's environment remotely without compromising corporate security.
Progent's powerful service database application includes detailed documentation for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of support rendered to every customer by any consultant. This archive of issues and solutions is organized as a conveniently searchable support knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online service specialists can determine the best resolutions quickly.
Online technical support services available from Progent to customers in Huntington Beach and anywhere in the state of California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server application development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop services to assist you business to deploy, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and indicates an individual's technical knowledge at the master level. Cisco CCIEs can resolve the most challenging problems associated with network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness because their broad experience enables them to solve problems quickly. In many cases, less experienced service providers can wrestle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system by means of sophisticated remote troubleshooting technology to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure appliances by providing services that include:
CISM and CISSP Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your business to recover quickly following a serious breach. Security solutions available from Progent include: in depth data security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from malicious attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
Progent can provide expert remote support to help organizations of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide range of information technologies including system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that combine Linux with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Huntington Beach Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the money or time to create an in-house Call Center but who require quick access to an efficient Call Center with professional phone support plus the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or improving your established one, identifying or customizing Help Desk application software to handle the special requirements of your corporation, or providing temporary online personnel to work with your in-house Call Center team to deal with demanding situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts offers your computer users in Huntington Beach or anywhere in the state of California instant contact with an efficient support group with years of experience providing telephone-based consulting and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial driver of company efficiency, and Progent's target is to solve rather than just annotate network problems.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering support and training in key application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and education services, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Huntington Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By detecting looming trouble spots before they result in crashes, proactive monitoring can minimize stressful and expensive information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that support a combination of platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Huntington Beach or anywhere in the state of California, Progent's online computer support engineers can deliver expert and affordable system help whenever your company needs it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Huntington Beach organization relies on a regular independent consultant or maintains a full time organization that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to solve unexpected system crises or especially tough integration problems.
Advantages of Progent's IT Support for Organizations in Huntington Beach
Progent's online technical help services enable your Huntington Beach organization to experience the advantages of immediate, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will derive added strategic value by becoming increasingly reliable, productive, and protected. Benefits to your company include:
- Convenient remote extension of your on-site support resources
For most organizations in Huntington Beach or anywhere in California, local computer service resources, whether represented by freelance consultants or a full-time maintenance staff, can handle the majority of network problems. On the other hand, serious problems sometimes spring up when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call service experts provide a convenient, quick, and affordable way to augment your regular resources and to transfer valuable information to increase your capability to deal with downstream issues locally.
- Reduced Reliance on Individual Service Providers
For IT support, smaller companies commonly depend on individual freelance consultants. Although independent service people have less internal costs than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the absence of backup personnel may require your company to wait for help during an IT crisis. As your business expands, system unavailability and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your IT system stays available.
- Build a Solid Foundation for Smooth Expansion
Businesses typically start with an information system implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. These badly designed environments need proper analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to meet current business requirements and simplify future expansion.
- Work with Solution Providers Rather Than Product Vendors
Smaller businesses require advice and technical training to negotiate an increasingly complex array of technology alternatives capable of accelerating business success and improving productivity. They do not need a computer consultant who is trying to earn a commission on a specific vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match IT expertise with the best interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, fine tuned support tools, and understanding of corporate IT allow companies to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.