Fast Remote Support for Huntington Beach California IT Networks
For companies located in Huntington Beach California, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote support experts provide excellent value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to resolve the majority of information system issues rapidly. This reduces immediate expenses since service calls use up minimal billable minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits even more in indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly important for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are charged only for the support that you receive. In contrast to many online support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with scenarios where speedy. minor repairs somehow turn into major bills. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes that allow the highest level of effectiveness for online consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to link to your company's computer system remotely without breaching network security.
Progent's advanced technical support database system stores comprehensive documentation of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of support delivered to each customer by every engineer. This database of problems and fixes is stored as a readily exploitable support knowledge base that enables Progent's online technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available other vast technical support databases and permit quick response from vendors' in-house support staff so Progent's online consulting specialists are able to determine optimal solutions promptly.
Remote technical support services available from Progent to customers in Huntington Beach California include:
Certified MS Windows Support
Progent's Microsoft-certified online support experts can provide computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to help you business to install, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network engineers, and certifies a person's technical knowledge at the master level. Cisco-qualified CCIEs can deal with even the most challenging problems occurring in network infrastructure planning, installation, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating software updates. Cisco CCIEs represent an excellent value since their broad experience enables them to fix problems rapidly. In typical cases, less experienced consultants can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system via advanced remote troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure products by offering consulting services such as:
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions to improve the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your company to recuperate quickly after a serious breach. Security consulting services offered by Progent include: thorough data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile access; defending your messaging system from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to cover a wide range of information technologies including network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that incorporate Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency remote help diagnosing problems within UNIX/Linux networks based on leading variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight series of outsourced network management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Huntington Beach Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or revamping your established organization, selecting or customizing Help Desk Call Center application software to address the particular requirements of your business, or providing occasional phone support personnel to supplement your in-house Help Desk team during high-demand scenarios like software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Huntington Beach California instant communication with a large support group with substantial experience delivering telephone-based support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a key contributor to company productivity, and Progent's intent is to resolve and not simply annotate IT issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group provides remote advanced engineering support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Huntington Beach California online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to suit your business so your network maintenance is proactive and automated. By anticipating looming issues before they expand into downtime, system monitoring can head off stressful and costly information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate multiple operating systems.
To contact Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Huntington Beach California, Progent's online computer support specialists can deliver effective and cost-effective system help the moment your business has to have it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Huntington Beach company works with a local independent consultant or employs an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected system emergencies or particularly complicated integration problems.
Advantages of Progent's Network Help for Companies in Huntington Beach California
Progent's online IT consulting services allow your Huntington Beach business to realize the benefits of timely, enterprise-grade IT support without the cost of managing a full-time IT staff. Your information system will derive greater business worth by being increasingly reliable, productive, and secure. Advantages to your company include:
- Convenient remote expansion of your on-site IT resources
With most organizations in Huntington Beach California, nearby network service providers, whether represented by outside consultants or a full-time IT staff, can resolve the majority of technical problems. However, major troubles sometimes strike when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local service technicians. In these instances, Progent's online service experts provide an easy, fast, and budget-friendly way to augment your regular resources and to pass on useful knowledge to improve your ability to handle downstream problems locally.
- Less Dependence on Individual Consultants
For IT support, smaller organizations commonly depend on independent freelance consultants. While freelance consultants have smaller internal costs than larger service companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup help may force your company to wait for help during an emergency. As your business grows, network unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service experts to make sure your IT system remains available.
- Build a Solid Foundation for Smooth Expansion
Organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash repairs can get piled on top of a shaky foundation. When a company grows, stability and scalability issues can hinder the success of the organization. Such poorly built environments require careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system architecture able to deliver the stable foundation to meet critical business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Product Sellers
Smaller businesses need guidance and technical education to negotiate an increasingly complicated array of technology options capable of accelerating business success and improving productivity. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can result in a situation where the recommended
solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to match IT expertise with the real needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical knowledge, fine tuned support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, in the trenches of IT service, performing a broad variety of technical tasks for a large array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This means that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.