Fast and Affordable Remote Support for Huntington Beach Information Networks
For businesses located in Huntington Beach or anywhere in California, Progent provides online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls require minimal billable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially important for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you receive. Unlike typical online service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast repairs manage to turn into major tabs. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested processes which promote the highest degree of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's remote service group to interface to your company's network remotely without breaching corporate security.
Progent's proven service database system keeps extensive histories describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of support delivered to every Progent client by every engineer. This history of trouble tickets and resolutions is organized as an easily accessible internal knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up other massive support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.
Remote support services offered by Progent to companies in Huntington Beach and throughout the state of California include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote service engineers offer network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server development,
Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to help you business to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most complex problems surrounding network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad experience allows them to resolve problems quickly. In common instances, less qualified consultants can struggle for hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of sophisticated remote support tools to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling selection of connectivity products by delivering consulting services such as:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants can provide a range of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help you to recuperate rapidly after a damaging breach. Security solutions available from Progent cover in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; securing your email system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to address a wide spectrum of computer technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance troubleshooting problems affecting UNIX/Linux systems based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so that any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Huntington Beach Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the resources to create an in-house Help Desk but who want quick access to an effective Call Center with professional phone support as well as the ability to escalate the most challenging trouble tickets to high-level consultants.
Progent's Call Center consulting support can guide you in creating an efficient new Call Center or revamping your current one, selecting or enhancing Call Center software to meet the unique requirements of your business, or adding temporary online personnel to supplement your existing Help Desk Call Center group to handle high-demand situations like software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Huntington Beach or anywhere in the state of California rapid access to a reliable network service resource with years of experience offering telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a key contributor to business efficiency, and Progent's intent is to fix rather than merely annotate network problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth engineering support and education in special business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Huntington Beach, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so your computer maintenance is proactive and automated. By exposing potential trouble spots before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and costly information system breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on multiple operating systems.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Huntington Beach or throughout the state of California, Progent's online network support engineers are ready to deliver effective and economical system help the moment your business has to have it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Huntington Beach business deals with a local freelance consultant or maintains an in-house IT staff that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to address unexpected network emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Companies in Huntington Beach
Progent's remote IT consulting services allow your Huntington Beach company to experience the advantages of immediate, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire greater business worth by becoming increasingly available, productive, and protected. Benefits to your business include:
- Convenient remote extension of your on-site IT resources
With most companies in Huntington Beach and throughout California, local computer service resources, whether made up of independent consultants or an internal maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises can spring up when local resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your usual support people. In these instances, Progent's online service specialists offer a convenient, quick, and budget-friendly way to augment your local resources and to convey useful information to increase your ability to handle future issues in-house.
- Less Reliance on Freelance Consultants
For network support, smaller offices commonly rely on individual freelance consultants. Although freelance consultants carry less internal costs than larger consulting organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of backup personnel may force your company to wait for assistance during an IT crisis. As your business grows, system downtime and problems with vital software become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of backup support expertise to insure your IT system stays up and running.
- Build a Solid Basis for Seamless Growth
Organizations often begin with an IT system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get piled onto a weak foundation. As a company grows, stability and scalability problems can impede the productivity of the business. These poorly designed systems need careful assessment, smart strategic planning, and extensive IT knowledge to evolve to a system infrastructure that can offer the solid foundation to meet critical business requirements and facilitate downstream growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller offices need advice and technical education to negotiate an increasingly complex array of product alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a computer consultant who is motivated to resell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended
solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match IT consulting with the best needs of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT knowledge, refined support software, and familiarity with enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you pay just for received services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no retainer for services provided during regular working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.