Immediate Online Technical Support for Huntington Beach Networks
Urgent Online Help for Huntington Beach SystemsFor businesses in Huntington Beach or anywhere in California, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they have the practical background and are equipped with the advanced technology needed to resolve the majority of information system problems rapidly. This lowers direct costs because service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical online service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where fast fixes manage to end up as big invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-proven processes that ensure the maximum level of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's remote service group to communicate with your computer system remotely without breaching corporate security.

Progent's advanced customer support reporting application keeps comprehensive histories of all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of all help delivered to each Progent client by any consultant. This archive of trouble tickets and responses is organized as an easily exploitable proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft make available other massive technical databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts can find the most efficient solutions promptly.

Online technical services available from Progent to companies in Huntington Beach and anywhere in the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who don't have the budget to build and maintain an in-house Call Center but who need fast access to a reliable Help Desk Call Center with professional telephone support as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center software products to handle the special demands of your company, or providing temporary online personnel to work with your in-house Help Desk team to deal with unusually busy scenarios like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk team of experienced network consultants provides your computer users in Huntington Beach or anywhere in the state of California fast contact with an efficient support resource with years of experience offering phone help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a major enabler of business performance, and Progent's goal is to resolve rather than just record IT issues.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Group provides online professional engineering support and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Huntington Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By anticipating possible trouble spots before they expand into downtime, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate multiple operating systems.
How Your Huntington Beach Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in Huntington Beach or anywhere in the state of California, Progent's phone-based network support engineers can deliver expert and economical IT help whenever your business requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Huntington Beach business relies on a regular independent consultant or employs an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to address sudden system crises or especially challenging integration problems.

Advantages of Progent's Network Help for Organizations in Huntington Beach
Progent's online support services enable your Huntington Beach organization to enjoy the advantages of on-call, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business value by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Huntington Beach or anywhere in California, nearby computer service providers, whether made up of freelance consultants or an internal maintenance staff, can take care of typical technical issues. However, serious problems can occur when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support specialists offer a convenient, fast, and budget-friendly solution to augment your local resources and to pass on useful information to increase your capability to handle downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller offices commonly depend on individual freelance consultants. Although independent service people have less overhead than larger service organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of backup personnel may force your business to wait for help during an IT crisis. As your business expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your network stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These poorly built systems need proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture that can offer the solid foundation to handle critical business demands and simplify downstream growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies need advice and technical training to navigate through an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a network engineer who is trying to sell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match IT consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of network service, executing a wide variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The practice of documenting and archiving support activity allows more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and costly service losses.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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