Fast Online Support for Huntington Beach California Information Networks
Immediate Remote Help for Huntington Beach SystemsFor organizations in Huntington Beach California, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. This lowers immediate expenses since service calls use up minimal chargeable minutes. Remote help also avoids the cost of sending an engineer to your site. Your organization saves additionally with indirect costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical remote service firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from situations where speedy. minor repairs manage to turn into big tabs. Progent's skill at dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized tools and field-proven processes which ensure the maximum level of efficiency for online engineering help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to connect to your environment without breaching system security.

Progent's powerful service database application keeps thorough records of the support that Progent's clients have received. Progent's staff service personnel have access to the specifics of all help provided to every Progent client by every Progent consultant. This history of anomalies and resolutions is organized as a readily accessible internal knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft open up other massive technical support databases and allow priority access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to find the best solutions promptly.

Remote technical services provided by Progent to customers in Huntington Beach California include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of vital files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected online account and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this second form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. For details about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting tools created to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or improving your established one, selecting or customizing Call Center software to handle the particular requirements of your business, or providing occasional online personnel to reinforce your internal Help Desk team to deal with unusually busy scenarios such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of experienced network consultants gives your customers in Huntington Beach California quick contact with an effective support group with extensive experience delivering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk the reputation as a major driver of business success, and Progent's intent is to resolve instead of just annotate technical issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers remote professional engineering expertise and training in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Office Excel. For more on Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center2, extend or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Huntington Beach California online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt SCOM to accommodate your environment so your IT support is proactive and automated. By exposing looming trouble spots before they evolve into crashes, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by a combination of OS platforms.
How Your Huntington Beach Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Huntington Beach California, Progent's online network support engineers can provide professional and affordable IT help whenever your company requires it. Over two decades of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Huntington Beach organization works with a regular independent support technician or maintains a full time organization that know how to handle ordinary computer problems, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to solve sudden system emergencies or especially complicated integration problems.

Details of Progent's Online Computer Support for Huntington Beach California
Progent's phone support, remote repair, network security consulting, and system management services give businesses in Huntington Beach California unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a wide variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not just world-class technical capability, but also a consultant with proven methods for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Companies who work with trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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