Fast Remote Troubleshooting for Huntington Beach California Networks
For businesses in Huntington Beach California, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage because they have the real-world experience and are equipped with the advanced tools needed to solve the majority of network issues rapidly. This lowers immediate expenses since solutions accumulate fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing policy for online help is designed to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical remote service firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor repairs manage to turn into large tabs. Progent's skill at handling problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and field-tested processes which permit the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to access your computer system remotely without violating system security.
Progent's proven service database system keeps detailed histories for all service that Progent's clients have received. Progent's staff engineers have the benefit of the details of support rendered to each Progent customer by any engineer. This database of problems and solutions is organized as a quickly searchable support database that permits Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft open up other massive support knowledge bases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at the best resolutions quickly.
Online technical services provided by Progent to businesses in Huntington Beach California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals offer computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and certifies a person's technical skills at the expert level. Cisco CCIEs can handle even the most difficult challenges associated with network infrastructure planning, installation, maintenance, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs provide exceptional cost-effectiveness since their broad expertise permits them to resolve problems quickly. In many instances, less experienced consultants can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via sophisticated on-line troubleshooting tools in order to provide quick, secure, and economical diagnosis and remediation.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
Progent locations in Orange County
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity products. Cisco technology support available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless Access Points engineering support, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISM and CISSP cybersecurity experts offer a range of system protection services to improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help you to recover rapidly after a damaging breach. Security solutions available from Progent include: comprehensive network security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; installing firewalls; designing secure techniques for remote and mobile connectivity; defending your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in environments that include Linux and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by some of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Huntington Beach Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network consultants provides your workers in Huntington Beach California immediate access to a reliable network service resource with substantial background offering phone support and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk the reputation as a significant contributor to business efficiency, and Progent's target is to fix instead of just report IT issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth engineering support and education in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Huntington Beach California online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so your computer maintenance is proactive and automated. By exposing possible problems before they expand into full-scale emergencies, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a combination of operating systems.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Huntington Beach California, Progent's online computer support engineers can deliver expert and affordable IT help whenever your organization has to have it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Huntington Beach business has a regular freelance consultant or employs a full time organization that can deal with common network issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to address sudden system crises or particularly challenging integration projects.
Benefits of Progent's Network Help for Offices in Huntington Beach California
Progent's remote IT consulting services allow your Huntington Beach business to experience the advantages of on-call, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by being increasingly reliable, productive, and secure. Benefits to your business include:
- Convenient remote extension of your local IT resources
With most offices in Huntington Beach California, nearby network service resources, whether consisting of freelance consultants or a full-time IT staff, can take care of typical network issues. However, serious problems can strike when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite support people. In these cases, Progent's on-call support specialists offer an easy, quick, and budget-friendly solution to supplement your regular help and to pass on valuable information to improve your capability to deal with downstream problems in-house.
- Reduced Reliance on Freelance Consultants
For IT maintenance, smaller companies commonly depend on individual freelance consultants. While freelance service people have smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the lack of fallback personnel may require your business to go without help during an emergency. As your business grows, system downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your IT system is always available.
- Create a Scalable Foundation for Smooth Growth
Companies often start with an information architecture created on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can impede the productivity of the organization. Such poorly built systems require proper assessment, smart long-term planning, and extensive IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle vital business requirements and facilitate future growth.
- Interact with Solution Providers Instead of Product Sellers
Smaller offices need guidance and technical training to navigate through an increasingly complicated array of technology options capable of promoting business growth and enhancing productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align IT expertise with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, refined support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by each staff member to every customer. The discipline of detailing and archiving service activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.