Remote Computer Support Services for

Immediate Online Technical Support for Huntington Beach Networks
For businesses in Huntington Beach or anywhere in California, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they have the practical background and are equipped with the advanced technology needed to resolve the majority of information system problems rapidly. This lowers direct costs because service calls use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support know-how is especially important in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical online service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for billing prevent situations where fast fixes manage to end up as big invoices. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-proven processes that ensure the maximum level of effectiveness for remote engineering help and repair for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's remote service group to communicate with your computer system remotely without breaching corporate security.

Progent's advanced customer support reporting application keeps comprehensive histories of all service that Progent's customers have received. Progent's staff consultants have the benefit of the records of all help delivered to each Progent client by any consultant. This archive of trouble tickets and responses is organized as an easily exploitable proprietary database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft make available other massive technical databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts can find the most efficient solutions promptly.

Online technical services available from Progent to companies in Huntington Beach and anywhere in the state of California include:

• Authorized MS Windows Experts
  Progent's Microsoft-certified remote service professionals can deliver computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a wide range of platform support services including Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2013 design, Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade, Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Project Server Online planning, Microsoft Access Development and Training, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also offers a broad range of affordable PC desktop support services to help you company to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.

• Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and indicates a consultant's network technology knowledge at the master level. CCIEs know how to deal with the most difficult problems surrounding network infrastructure planning, integration, maintenance, compliance, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional value since their broad expertise allows them to resolve problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system using the latest on-line troubleshooting tools in order to provide fast, secure, and affordable diagnosis and remediation.

  Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking devices by delivering consulting services that include:

  • Cisco ASA 5500-X Next Generation Firewalls with Firepower Configuration and Debugging
  • Cisco Routers Consulting Expertise
  • Catalyst Switches Deployment Services
  • Nexus Switches Support and Troubleshooting Services
  • Cisco Meraki MS Switches Configuration and Maintenance Services
  • Cisco Aironet Access Points Consulting Help
  • Cisco Wireless Controllers Experts
  • Meraki Wireless Access Points Engineering Support
  • Cisco Unified Communications Manager/CallManager Configuration
  • Cisco VoIP Phones and IP Video Desktop Phones Expertise and Wireless IP Phone Solutions
  • Cisco Security and VPN Integration Help
  • SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting

• CISM and CISSP Certified System Security Consultants
  Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of security services that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to clean up quickly after a serious breach. Security consulting services offered by Progent cover in depth network security and compliance assessment using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from malicious attacks; setting up firewalls; designing secure techniques for remote and mobile connectivity; guarding your email system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote support to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.

  Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a broad spectrum of information technologies including system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can provide urgent online help resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
  — Mac OS X
  — Solaris
  — IBM AIX
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX
  

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote consulting services include:

• Help Desk Call Center Services
  Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who don't have the budget to build and maintain an in-house Call Center but who need fast access to a reliable Help Desk Call Center with professional telephone support as well as the expertise to escalate the most challenging tasks to advanced engineers.

  Progent's Help Desk consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk Call Center software products to handle the special demands of your company, or providing temporary online personnel to work with your in-house Help Desk team to deal with unusually busy scenarios like software migrations, major updates, or installing brand new applications.

  Progent's Help Desk team of experienced network consultants provides your computer users in Huntington Beach or anywhere in the state of California fast contact with an efficient support resource with years of experience offering phone help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a major enabler of business performance, and Progent's goal is to resolve rather than just record IT issues.

• Applications Support: Training, Programming, and Integration
  Progent's Applications Experts Group provides online professional engineering support and education in specific business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and training services, visit Progent's Applications Experts Team.

• Unified and Automated Administration of Hybrid Cloud Networks
  Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

• Online Hybrid Network Monitoring and Reporting Support
  Progent offers businesses in Huntington Beach, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so that your IT support is proactive rather than reactive. By anticipating possible trouble spots before they expand into downtime, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that incorporate multiple operating systems.

Even if your Huntington Beach business relies on a regular independent consultant or employs an in-house organization that know how to handle the majority of computer problems, Progent’s Microsoft certified engineers can still provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the knowledge to address sudden system crises or especially challenging integration problems.

Advantages of Progent's Network Help for Organizations in Huntington Beach
Progent's online support services enable your Huntington Beach organization to enjoy the advantages of on-call, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your network will acquire greater business value by becoming more reliable, efficient, and protected. Advantages to your company include:

• Convenient remote extension of your on-site support resources
  For most businesses in Huntington Beach or anywhere in California, nearby computer service providers, whether made up of freelance consultants or an internal maintenance staff, can take care of typical technical issues. However, serious problems can occur when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support specialists offer a convenient, fast, and budget-friendly solution to augment your local resources and to pass on useful information to increase your capability to handle downstream problems in-house.

• Less Reliance on Freelance Service Providers
  For network support, smaller offices commonly depend on individual freelance consultants. Although independent service people have less overhead than larger service organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of backup personnel may force your business to wait for help during an IT crisis. As your business expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support experts to insure your network stays up and running.

• Build a Scalable Foundation for Smooth Growth
  Businesses typically start with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These poorly built systems need proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a system architecture that can offer the solid foundation to handle critical business demands and simplify downstream growth.

• Interact with Problem Solvers Instead of Technology Sellers
  Smaller companies need advice and technical training to navigate through an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses hardly need a network engineer who is trying to sell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match IT consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of network service, executing a wide variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you will not be tempted to allow less critical problems to stay unaddressed.

• Complete Records of Delivered Services
  Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The practice of documenting and archiving support activity allows more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who won’t release vital service information.

• Remote Server Monitoring with MS Operations Manager
  Progent is one of the only support companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and costly service losses.