Wireless Expertise

Consulting Support Services for BlackBerry Technology
BlackBerry mobile smartphones were at one time among the most successful products for maintaining anytime-anywhere connectivity to messaging, calendars, web-based applications, and other vital business data. Progent can provide Huntsville, Alabama businesses the expertise of BlackBerry-certified consultants who can assist businesses to maintain existing BlackBerry deployments or transition smoothly to a current mobile solution.

As the complexity of small company networks has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the standard for businesses of all sizes, successful deployment and support of RIM BlackBerry solutions has become increasingly difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small businesses often turn to external support firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, doing away with the need for an in-house BlackBerry solutions expert and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This range of knowledge, coupled with Progent's efficient remote support model, provides small businesses an affordable solution for incorporating RIM BlackBerry technology seamlessly into their information system.

Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to monitor and control BlackBerry devices across your business, recommend security policies that make sense for your company, customize mobile software, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Technical Services for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry wireless handsets, providing a centralized platform for handling critical jobs such as smartphone deployment, upgrades, and deactivation and offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange, Groupwise, or Lotus email platforms and BlackBerry smartphones and allows over-the-air synchronization.

BES Server features a variety of security capabilities starting with automatic data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent versatility in adjusting levels of protection to meet the specific needs of your mobile network. Progent's BlackBerry authorized engineers can help your company to choose powerful security functions and enable them wirelessly. Samples of these wirelessly selectable security features are:

• Disable a smartphone
• Wipe data from a lost BlackBerry smartphone
• Lock out Bluetooth
• Enable internal protection against malware

BES Server also provides flexibility in determining ways to keep BlackBerry users from loading or running unsafe or unauthorized applications. Progent can assist you to choose blocking techniques like:

• Specify exactly which programs are allowed on the device
• Prevent external applications from using non-volatile memory on the device
• Determine which resources external applications can access on the BlackBerry device
• Limit the types of connections third-party programs running on the device can initialize
• Block all third-party applications from being loaded or run on the device

Progent's Online BlackBerry-certified Support is Fast and Economical
For companies in Huntsville, Alabama who need fast and economical access to a qualified BlackBerry support professional, Progent delivers efficient remote help from a seasoned support team who have delivered IT solutions to companies in each state in the United States. (See Progent's client testimonials.)

Online support eliminates travel costs and lets engineers fix problems rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and can provide expert support in areas such as resolving synchronization issues, configuring BlackBerry BES Server, and designing a protected, high-availability system architecture for BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned service professionals can in addition help you to troubleshoot a broad range of issues associated with synchronization, handset detection, email consistency, web browsing, wireless connections, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online consulting services for small company networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support costs low and, by dealing with problems quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs assessment, system design, installation planning and implementation, performance optimization, configuration of a high-availability environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to create a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry Enterprise Server, help your organization to determine which management approach and equipment match your requirements, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning options for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can assist you to select and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security specialists to perform company-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Expert
If you wish to contact Progent about professional assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.