Consulting and Technical Support Services for BlackBerry Technology
BlackBerry wireless smartphones were once one of the most successful solutions for achieving anytime-anywhere connectivity to messaging, scheduling, web programs, and other critical business data. Progent can provide Huntsville, Alabama businesses support from BlackBerry-certified consultants who can assist companies to manage their BlackBerry deployments or migrate smoothly to a modern smartphone platform.
As the sophistication of small company IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the norm for organizations regardless of size, successful integration and maintenance of BlackBerry solutions has become more difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small businesses frequently resort to outside support professionals who offer expertise in RIM BlackBerry integration and maintenance.
Progent can provide the services of BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the need for an internal BlackBerry technology expert and lowering the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's efficient online service delivery capabilities, provides small businesses a budget-friendly alternative for incorporating RIM BlackBerry technology seamlessly into their information network.
Progent's consultants can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to monitor and support BlackBerry devices throughout your company, define security policies that are right for your business, customize wireless software, and make sure that your network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered quickly and safely.
Technical Services for BlackBerry BES Server
Research in Motion's advanced platform for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool enables Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive emails that are encrypted in transit to ensure maximum security. BES Server also simplifies a wide selection of critical administrative tasks ranging from BlackBerry configuration and updates to mobile security and fault tolerance.
Progent's BlackBerry-certified consultants can show you how to use RIM BlackBerry Enterprise Server to do basic jobs such as:
- Deploy and manage applications
- Plan device, program, and policy updates
- Upgrade BlackBerry smartphone software wirelessly
- Manage user and group settings with BES Server's extensive library of policies
Progent's BlackBerry-certified consultants can also assist your company to use BES Server to implement key tasks not available with the entry-level BES Server Express. These tasks include:
- Install and support BES Server's high-availability architecture based on virtualization
- Deploy BlackBerry devices wirelessly
- Establish specialized administration roles
- Monitor and report on the health of your solution
Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support services range from troubleshooting synchronization problems to architecting wireless productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out common support functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned service professionals can also help your company to troubleshoot a broad array of problems associated with synchronization, device recognition, messaging reconciliation, web access, mobile connectivity, IM, workstation software installation, and BlackBerry Desktop Redirector.
As a leader in delivering nationwide remote consulting services for small company networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless support expenses at a minimum and, by solving problems quickly, maximizes the output of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, implementing over-the-air software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.
Progent's BlackBerry-certified engineers can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and assist your company to select and install sensible security options.
Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, manage Exchange data flow, create, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports based on SNMP data.
Progent's BlackBerry expert can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and produce documentation for a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements assessment, solution architecture, roll-out planning and implementation, performance optimization, configuration of a high-availability architecture, data backup and disaster recovery planning, and security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a wireless system that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software editions, server hardware and mass storage, network architecture, and application set up.
To optimize system security, Progent's BlackBerry-certified expert can assist your company to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to perform company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry environment.
Contact Progent for Help from a BlackBerry-Certified Specialist
To get in touch with Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.