Expert Online Technical Support for Huntsville, Alabama Computer Networks from Microsoft Certified Consultants
Small companies have typically been underserved by major network service organizations. Some small companies allow themselves to become overly reliant on freelance consultants or small support firms who don't have the size or broad knowledge to respond quickly or efficiently to network crises. Still other small companies resort to mass-market support firms staffed with technicians trained to provide standardized solutions to ordinary problems but who are missing the background and technical scope to deal with the variety of environments and absence of standards that characterizes small business IT networks.

Progent's proven methodology for providing affordable and successful technical support to small companies has made Progent one of the premier Microsoft-certified IT consulting firms in the country. Progent has provided online support to businesses in every state in the United States (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network support group. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software programming, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your company to design and execute your cloud strategy.

Main Products and Technologies Serviced by Progent for Huntsville, Alabama Businesses
As a Microsoft-certified Partner computer support firm with a large group of Cisco Certified CCIE network infrastructure experts and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable remote consulting to Huntsville, AL businesses for a broad array of information technologies such as:

Service Delivery Options for Huntsville, Alabama Businesses
Progent offers a variety of alternatives for providing small companies with affordable computer services for troubleshooting, consulting, and network management. Progent's paradigm for providing network support is built on the Help Desk structure familiar to big IT support groups. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive service documentation, dependable follow-through, and tight expense control across an array of IT service delivery modes that include remote troubleshooting, in-person support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and repair network problems without the cost or time loss of in-person service calls. The background of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup process for new customers to address urgent situations and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to deliver small businesses the optimal solution: hands-on service professionals when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details about how to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting. For details, refer to Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver help with critical products and technologies including Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for's NodeZero penetration test platform, network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, customization and support for small business programs such as financials, operations, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and major system migrations, extended initiatives like upgrading an older ERP platform to a current MS Dynamics 365 solution, database application development and administration support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and malware cleanup.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can assist small and mid-size businesses to plan, deploy and debug the network infrastructure required for telecommuters. Aspects of network infrastructure where Progent's consultants offer support include safe and efficient VPN tunnel connectivity, VDI desktop platforms, router configuration, wireless network design and implementation, and reliable Internet connections. To learn about Progent's infrastructure consulting services for remote workers, go to network infrastructure consulting services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's production servers in an environment that not only provides the highest level of dependability and expandability but that is also easy for clients to migrate to a different support firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and network management while getting enterprise-class availability and an unprecedented degree of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can support the multi- OS and non- standardized environments typical of smaller companies, and retains control of the licenses in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online consulting to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Huntsville, Alabama Businesses
Progent's size, scope of technical expertise, and experience with corporate network consulting allow small businesses to sidestep the pitfalls associated with over dependence on small service firms or freelance engineers.

Working with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network support, small companies sometimes depend excessively on individual consultants. Although freelance service providers have lower expenses than larger IT service firms and can typically charge apparently lower fees, they are sometimes unable to react rapidly to urgent network problems. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the lack of replacement staff may force your company to wait for assistance during an emergency. As your company expands, network unavailability or problems with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can evaporate quickly due to lower productivity. Also, when independent consultants encounter new problems, the lack of a large engineering team to depend on for advice requires them to learn with the meter running while your company winds up footing the costs for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated IT Issues
    The majority of small service firms or freelance engineers focused on small company IT support may excel at delivering routine solutions but don't have the background to work efficiently with complicated network environments with mixed operating systems, multiple locations, Voice over IP systems, remote clients, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive team of experts can benefit your small business because big-company environments are inherently complicated, support issues require thorough understanding of in numerous technical areas, and achieving a high degree of robustness, reliability, and security calls for industry-tested processes.

  • Create a Solid Basis for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a series of improvised repairs commonly get piled onto of a marginal structure. As a business evolves, reliability and scalability problems can obstruct the success of the organization. These networks need thorough evaluation, intelligent strategic planning, and in-depth expertise to upgrade to an IT environment that can provide the reliable foundation to meet current business needs and support downstream growth.

  • Work with Solution Finders, Not Product Resellers
    Small companies need guidance and education to work through an increasingly complicated maze of technology options offered for enabling growth and improving productivity. Businesses do not need an IT consultant or support organization that attempts to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This permits Progent to align consulting support with the real needs of clients. Mixing network consulting and product selling can lead to a situation where the proposed solution is based on a predetermined technology rather than being driven by the true requirements of a client.

How to Contact Progent
In case your Huntsville, Alabama business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

An index of content::

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    Lync 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, as well as IP-based and traditional public switched telephone network (PSTN) calling. Lync Server 2010 can extend the capability of Exchange, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines administration via integration with Windows AD. Lync 2010 can also reduce expenses by eliminating VoIP hardware and subscription services, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer online and on-premises support services to assist your company to manage and repair your current Lync 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is the new version of the product family. Progent can also assist you to plan and execute a smooth Skype for Business upgrade.

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    24-Hour SQL Server 2012 AlwaysOn Failover Cluster Technology Consulting

    Progent can provide the support of certified engineers as well as seasoned software developers, DBAs, project managers, network infrastructure engineers, disaster recovery/business continuity planning specialists, and data security consultants to assist you to evaluate the potential advantages of Microsoft SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and define a cost-effective and safe IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.

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    Email Block Lists Technology Professional

    Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.

  • Apple OS X Infrastructure Consult Macintosh Virus Protection Specialists

  • Building-to-building Wireless Network Consulting
    Wireless Bridge Consulting

    Progent's Wireless Consulting Services offer a convenient, affordable option for businesses of all sizes to deploy, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

  • Apple OS X Tiger Consultant Apple OSX Tiger Onsite Technical Support
  • At Home Workforce On-site Technical Support At Home Workers Consulting Services
  • Auditor NodeZero Certified Cybersecurity Pen Testing NodeZero Security Penetration Testing Network Intrusion Penetration Testing

  • SCOM Infrastructure Monitoring Technology Consulting Services
    SCOM Cloud Monitoring On-site Support

    Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, enhancing and troubleshooting SCOM environments and can provide companies of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to fix critical issues detected by SCOM 2012.

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    Spora ransomware hot line Specialists

    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to halt the progress of an active ransomware attack. Call 800-462-8800

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    Troubleshooting Exchange Server 2013

    Microsoft Exchange Server 2013 includes major improvements to the functionality of its predecessor Exchange Server 2010 and delivers powerful innovations plus a redesigned architecture. These improvements affect key areas like manageability, availability, security and compliance, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the potential advantages of migrating to Exchange 2013, design a cost-effective test and rollout strategy, and educate your IT team to manage your Exchange 2013 solution. Progent also offers ongoing online consulting and management for Microsoft Exchange 2013.

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    SQL Server 2019 OLTP Computer Consulting

    Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable online and on-premises consulting expertise, software development, and debugging services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help customers design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud components into a seamless intranet system.

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    On-site Technical Support IT Training

    Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces few competitors. Small businesses who utilize trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, secure, and productive.

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    Stealth penetration checking is an important part of any overall network security plan. Progent's security experts can perform extensive penetration tests without the knowledge of your organization's internal IT resources. Stealth penetration testing uncovers whether existing security monitoring systems such as intrusion incident alerts and event history monitoring are correctly set up and consistently monitored. Progent can provide continuous autonomous penetration testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, skipped patches, and dangerous IT product defaults can be chained together by threat actors into the multi-vector attacks typical of modern strains of ransomware.

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    MRTG for Linux Professionals

    Network monitoring commonly involves observing a system's resource usage to help uncover throughput bottlenecks or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that work under Linux and can be deployed to monitor mixed-platform environments where Linux and Windows coexist. Progent's system support engineers can help you take advantage of both these tools to tune and repair your network. Progent's Linux support services offer small companies and programmers help with administering and supporting UNIX and Linux networks that work with Windows-based products.

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    Cisco's security and offsite connection products for small companies offer a full line of easy-to-administer security solutions to help protect your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes experienced engineers with Cisco's CCIE and Cisco Certified Network Professional qualifications who are able to assist your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that align best with your business goals.

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    Progent's certified Windows Server 2019 consultants can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Windows Server 2019 offers significant enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.

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    Progent's Cisco-certified Wi-Fi networking consultants can provide remote and onsite consulting and troubleshooting services to assist you to design, configure, manage, optimize, and debug wireless deployments that incorporate Cisco's Meraki access points. Progent's consultants can also help you to plan and implement hybrid networks that integrate local and cloud-hosted services and that provide seamless connectivity, enhanced security and compliance, unified management, and consistent operation for all your mobile and desktop endpoints.

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    Progent offers two low-cost service packages intended to enable small businesses to receive an objective network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security expert administers an extensive examination of your network from outside your firewalled perimeter to determine possible weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, a security engineer runs a system scan from a secure computer inside your firewall to evaluate vulnerabilities to inside assaults. The two security inventory services are configured and executed from a secured remote site.

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    Microsoft Small Business Server (SBS) is a low-cost suite of server products that provides the basis for a feature-rich but manageable IT network. The inter-connectivity requirements of the Microsoft .NET functions included with Small Business Server calls for an IT expert with hands-on background and extensive knowledge in planning and building effective and comprehensive business technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and troubleshooting IT solutions based on the SBS suite of servers and applications.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of the time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it.

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    Progent's Cisco CCIE-certified SIP infrastructure consultants can help you to plan, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based SIP trunks and offer affordable remote or onsite expertise to assist businesses to migrate smoothly to a modern communications ecosystem that offers fast return on investment. Progent's certified Microsoft collaboration consultants can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync Server for connectivity to a SIP-based IP PSTN trunk.

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    Progent can help you to evaluate the many subscription options available with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you realize top business value. Progent supports cross-platform networks that include Windows, macOS, and Linux technology. Progent can also help your business to build and manage hybrid ecosystems that transparently combine local and cloud-based products and services.

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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants offer affordable remote and onsite consulting expertise, software development, and debugging services for businesses of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can assist customers plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a cohesive information management solution.

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