Professional Online Support for Huntsville, Alabama Networks from Certified Engineers
Small businesses have traditionally been underserved by major network support organizations. Many small businesses allow themselves to grow excessively reliant on individual consultants or small consulting firms who lack the bandwidth or broad skill sets to respond promptly or efficiently to network emergencies. Still other small businesses turn to giant service providers staffed with personnel taught to provide standardized solutions to common problems but who do not have the experience and versatility to handle the variety of environments and lack of standards that characterizes small company information systems.

Progent's proven methodology for delivering affordable and effective network service to small businesses has made Progent among the most respected Microsoft-certified IT service organizations in the country. Progent has delivered remote help to companies in every state in the United States (See Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network service personnel. Co-sourcing can reduce expenses and minimize technical risks for major projects like software programming, disaster recover/business continuity planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited experts to assist your business to design and execute a sensible cloud strategy.

Main Technical Areas Supported by Progent for Businesses in Huntsville, Alabama
Progent offers the services of accredited consultants for all facets of business network technology found in small and midsize companies. Products and technologies supported by Progent include:

Service Delivery Options for Huntsville, Alabama Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for troubleshooting, system architecture, and IT management. Progent's paradigm for providing IT support is based on the Help Desk operational structure familiar to larger IT support organizations. Progent's Helpdesk Service Mechanism ensures fast response, thorough service documentation, dependable follow-up, and strict cost control for a range of network support delivery alternatives that include online troubleshooting, on-premises support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network issues without the expense or time loss of on-premises service calls. The experience of Progent's network consultants allows them to handle most network issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to accommodate urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to give small businesses the ideal combination: in-person service professionals when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies including Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test products, network protection engineering, fault tolerant network engineering, server virtualization strategies, plus integration, programming and training for business applications including financials, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects including site relocations and massive system upgrades, extended initiatives such as upgrading a legacy ERP system to a current MS Dynamics or Dynamics 365 package, database software development and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency response such as disaster recovery and virus cleanup.

  • Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and mid-size companies to design, set up and troubleshoot the infrastructure for telecommuters. Areas of infrastructure where Progent's consultants offer support include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network design and implementation, and robust Internet connectivity. To find out about Progent's infrastructure consulting expertise for remote workers, visit network infrastructure expertise for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is in addition simple for clients to migrate to a different support firm or to move in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network administration while achieving enterprise-class availability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the mixed- platform and non- standardized environments common with small companies, and retains ownership of the software in the customer's hands so that migrating to a new virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote consulting support to help companies of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Huntsville, Alabama Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise IT support allow small and midsize businesses to sidestep the pitfalls related to excessive dependence on thinly staffed service organizations or individual consultants.

Working with Progent's Experts allows your company to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For network services, small businesses often depend heavily on independent consultants. Though freelance support engineers carry lower expenses than more substantial support organizations and can afford to charge apparently smaller rates, individuals are occasionally unable to react quickly to critical problems. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of backup staff may force your business to go without help in case of an emergency. The more your company expands, system unavailability or problems with critical applications become more expensive. The money you believed you were saving on an independent consultant can be eaten up fast due to lost productivity. In addition, when independent engineers confront new problems, the lack of a large engineering team to depend on for help requires them to learn with the meter running while your company winds up with the costs for their continuing education.

  • Have Access to Certified Professionals in Complex Information Technology Issues
    The majority of small service organizations or independent engineers who concentrate on small company network consulting are capable of delivering connect-the-dots solutions but don't have the background to work cost-effectively with complicated IT infrastructures with a variety of operating systems, multiple sites, Voice over IP systems, remote workers, interconnected accounting and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive team of specialists can benefit your small business because big-company environments are by nature complicated, support problems require in-depth knowledge in numerous technical areas, and achieving a high degree of stability, availability, and security requires enterprise-proven leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small companies often start with an IT system implemented on a shoestring budget. Without a solid basis, a series of improvised fixes commonly get thrown onto of a weak structure. As a business evolves, stability and expandability problems can obstruct the success of the organization. Such environments require proper evaluation, intelligent strategic planning, and in-depth expertise to migrate to an IT environment that will act as the solid foundation to handle current business requirements and support future expansion.

  • Work with Solution Finders, Not Product Vendors
    Smaller companies require direction and education to work through an ever more complicated maze of technology options available for enabling business growth and enhancing productivity. Businesses do not need an IT engineer or support firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to align consulting support services with the real needs of customers. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined technology rather than being based on the true requirements of a customer.

Contact Progent
In case your Huntsville, Alabama company needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's certified wireless networking consulting experts can assist businesses of any size to design, implement, administer and repair Cisco Aironet Wi-Fi access point solutions to provide the throughput, range, capacity, expandability, security compliance and ease of management required for seamless connectivity between wireless and wired network infrastructure. Progent offers efficient online and onsite support for end-of-life and current 802.11ac Aironet access points and Progent can assist your business plan and manage deployments of indoor and outdoor/industrial Aironet APs.

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    Dynamics GP 2010 financial software is a full-featured business management and analytics platform that unifies data and processes across your business, communicates easily with other solutions, and connects employees, clients and vendors unrestricted by time or place. Designed for small to mid-size companies, MS Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for accounting, management reporting, project management, inventory and order control, e-commerce, human resource management, CRM, field force automation, manufacturing, retail, and online business services. Progent can help you install and manage a reliable, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your business benefit from the full power of Microsoft Dynamics GP 2010.

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    Progent can provide you with programmers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system programs to meet your particular company requirements. Progent's Microsoft support experts offer experience in Microsoft AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management System. Progent also provides custom e-Commerce consulting services for secure, company-wide information sharing as well as integration with CRM packages.

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    Progent's colocation center support services are designed for companies with hardware housed at Internet Data Centers or data center co-location hosting facilities and requiring on-demand on-premises service at the colo site as well as off-site support from Microsoft and Cisco Certified professionals. Progent provides a complete range of data center and IDC and co-location consulting services such as system architecture evaluation, Windows and UNIX server integration and support, troubleshooting for server and communications networking, development and installation of high availability systems, defining and deploying layered security structures, firewall configuration and support, designing load balancing environments, and creating fault tolerant server cluster configurations.

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