Huntsville, AL Online Help from Certified Computer Network Service Consultants
Progent's computer tech support services can provide your Huntsville, AL company low cost and reliable access to Microsoft and Cisco certified information technology engineers. By providing network consulting help when you need it, offering advanced knowledge for key technologies, delivering value-added services such as automated server monitoring, and billing only for support you use, Progent gives your Huntsville, Alabama company an affordable option for maximizing the profitability of small-scale business networks. If you run a local datacenter, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the smart choice for businesses and local governments to build and manage a robust and safe IT system and to benefit from fast access to the experienced consulting usually restricted to businesses who are able to support a large in-house information technology group.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software design and development, disaster recovery planning and testing, security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to design and implement a sensible cloud strategy.

Key Practice Areas Supported by Progent for Office Networks in Huntsville, Alabama
Progent provides the support of accredited experts for all facets of business network technology found in small companies and local governments. Technologies supported by Progent include:

Service Delivery Options Available for Huntsville, Alabama Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, and network administration. Progent's model for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Helpdesk Service Model promotes rapid support, comprehensive service records, reliable follow-through, and strict expense control across an array of network support delivery alternatives that include remote repairs, onsite help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of in-person support calls. The background of Progent's network engineers makes it possible to resolve most network issues rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup process for new customers to accommodate emergency network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online support experts to deliver small and midsize companies the optimal solution: in-person support professionals when you require them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for in-person support visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about how and why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. For details, visit Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA platform for managing service requests, ticketing, responsibility, progress tracking, and metrics. For details, see Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small companies affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test platform, network protection engineering, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for small business applications including financials, ERP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects including office relocations and major software migrations, extended initiatives such as upgrading an older MRP platform to a current MS Dynamics 365 package, relational database application programming and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system administration, or urgent response like disaster recovery and virus cleanup.

  • Network Infrastructure Consulting Services for Teleworkers
    Progent can assist small and mid-size companies to plan, implement and debug the infrastructure required for teleworkers. Aspects of infrastructure where Progent's consultants can provide assistance include secure and convenient VPN tunnel connectivity, VDI desktop software, router integration, Wi-Fi LAN design and implementation, and robust Internet connectivity. For information about Progent's network infrastructure expertise for telecommuters, visit infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's servers in a setting that not only delivers the highest level of availability and expandability but that is also easy for clients to migrate to a different support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class availability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can support the mixed- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtualized host is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to deliver web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Huntsville, Alabama Small Businesses
Progent's size, breadth of technical expertise, and familiarity with enterprise network support enable small and midsize businesses to avoid the problems associated with over reliance on thinly staffed service firms or freelance consultants.

Teaming with Progent enables your company to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT services, smaller companies sometimes rely excessively on individual engineers. Although freelance support providers carry lower expenses than larger IT service organizations and can afford to bill nominally smaller rates, individuals are frequently unable to react rapidly to critical situations. If an independent consultant is busy with different customer, sick, on travelling, or in class, the absence of replacement personnel may force your business to wait for assistance in case of a crisis. As your company expands, system unavailability or problems with critical applications become more expensive. The dollars you thought you were saving on an independent consultant can evaporate quickly due to lost output. In addition, when freelance engineers confront unfamiliar technologies, the lack of a large engineering group to rely on for advice forces them to train in place while your organization winds up with the bill for their ongoing education.

  • Gain Access to Certified Professionals in Complex IT Solutions
    Many small service organizations or independent consultants who concentrate on small company network support are capable of delivering routine solutions but don't have the background to work efficiently with complex IT infrastructures that have mixed operating systems, multiple offices, VoIP systems, mobile workers, integrated financial and operational software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's large team of specialists can be valuable to your small business because big-company environments are by nature complex, support issues demand in-depth understanding of in numerous technical areas, and achieving an acceptable level of robustness, availability, and protection calls for enterprise-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of ad hoc repairs commonly get piled onto of a tenuous structure. As a business grows, stability and expandability issues can hinder the success of the business. These environments need proper assessment, smart strategic planning, and broad-based experience to upgrade to a network infrastructure that will act as the reliable foundation to handle critical business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Product Resellers
    Small businesses require direction and education to navigate through an ever more complex maze of technology options available for accelerating growth and improving productivity. They do not need a network consultant or service firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides services only. This allows Progent to match technical support with the real needs of clients. Combining IT support and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of being based on the true needs of a small business.

How to Contact Progent
If your Huntsville, Alabama company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Remote 24x7 monitoring, automated alerts, and periodic analytical reporting are vital to preserving the health of your IT system and eliminating unnecessary and expensive downtime. Remote Monitoring and Management (RMM) technology has progressed so far that companies of all sizes can afford a degree of network stability that was once reserved for large enterprises. Progent can provide several Remote Monitoring and Management options delivered as economical services designed to assist your company to identify and resolve a an array of IT network issues before they get big enough to impact your business.

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