Low-cost Network Tech Support from Microsoft Certified Experts for Businesses in Huntsville, AL
By offering professional support whenever you require it, making available specialized expertise for critical business applications, offering high-value services such as virtual data center hosting, invoicing only for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the competitive value of your information network and minimize service costs. Progent appreciates that information system protection, reliability, and performance are as critical to small companies as to major enterprises but that small organizations lack the economy of scale to invest aggressively in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no network support organization can match Progent's capability to deliver the IT support your company needs whenever you need it and at prices you can justify.

For larger companies, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like application programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited consultants to help your business to plan and execute a sensible cloud strategy.

Key Technologies Serviced by Progent for Businesses in Huntsville, Alabama
Progent offers the support of certified consultants for all aspects of business network technology deployed in small organizations. Technologies supported by Progent include:

Service Delivery Alternatives Available for Huntsville, Alabama Businesses
Progent has a selection of alternatives for providing small companies with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for delivering network support services is based on the Call Center structure common to big IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, thorough activity records, dependable follow-up, and strict cost control for a range of network support delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the cost or delay of in-person service calls. The background of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for new clients to accommodate emergency network problems and Progent bills per minute with no startup fees or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online computer support expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to deliver small companies the optimal solution: hands-on service technicians when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for on-site service calls is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how and why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all businesses who need prompt and dependable access to a professional Helpdesk with effective phone support, online repair tools, and enough technical depth for full problem escalation. Because smaller companies usually have limited IT funds and can spare scant management attention for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that business information networks stay up and running. Learn more details about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small businesses affordable availability of world-class consultants who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, fault tolerant it system design, virtual server solutions, plus configuration, customization and training for business programs such as accounting, operations, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as office relocations and massive software upgrades, longer term initiatives like management information software programming and customization, database application development and administration support, and web development, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and network management, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible using the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that support the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the expense of building and managing the systems needed for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and revisions stay current, protection and performance is continually monitored, and systems and data files are regularly backed up and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for customers to transfer to a different service firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online support to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Huntsville, Alabama Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise IT support allow small businesses to avoid the pitfalls related to over reliance on small support firms or individual consultants.

Working with Progent allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For IT services, small companies often rely heavily on independent engineers. Though individual service providers have lower overhead than more substantial IT service firms and can afford to charge nominally lower fees, they are sometimes spread too thin to respond rapidly to critical situations. If an independent engineer is occupied with another customer, ill, on travelling, or in training, the absence of backup staff may force your business to wait for help during a crisis. As your small business grows, system unavailability or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on an independent consultant can evaporate fast because of lower output. In addition, when independent consultants encounter unfamiliar problems, the lack of a large consulting group to rely on for help requires them to train in place while your company ends up with the bill for their ongoing training.

  • Gain Access to Experts in Sophisticated IT Solutions
    The majority of small support firms or independent consultants who concentrate on small company network support may excel at delivering routine solutions but don't have the experience to deal cost-effectively with complex IT configurations with a variety of platforms, numerous sites, Voice over IP systems, mobile workers, interconnected financial and operational software, eCommerce, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's large group of experts can be valuable to your small business because enterprise environments are by nature complicated, integration issues require in-depth understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security requires enterprise-proven processes.

  • Create a Firm Basis for Seamless Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of ad hoc fixes often get thrown onto of a weak structure. As a company evolves, stability and scalability issues can undermine the success of the organization. These networks require proper evaluation, smart strategic planning, and broad-based experience to migrate to a network infrastructure that can provide the reliable foundation to meet current business requirements and ease future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Small businesses require guidance and insight to navigate through an increasingly complicated maze of technology alternatives available for accelerating growth and improving efficiency. They do not need an IT consultant or support firm that attempts to promote a product. Progent avoids conflicts of interest by not selling any products. Progent sells services exclusively. This allows Progent to align consulting services with the real needs of customers. Mixing IT support and product selling can result in a situation where the proposed solution is based on a predetermined technology rather than being based on the actual needs of a small business.

Get in Touch with Progent
If your Huntsville, Alabama business wants to contact Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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