Affordable Computer Support from Microsoft premier Experts for Companies in Huntsville, AL
By offering world-class know-how whenever you need it, making available in-depth expertise for critical applications, providing high-value services such as virtual data center hosting, billing only for services you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your information system and cut service expenses. Progent understands that network security, reliability, and performance are just as critical to small businesses as to large enterprises but that small organizations lack the leverage to spend heavily in information technology and internal support staffs. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's capability to deliver the network support your business requires whenever you require it and at prices you can afford.
For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your internal network support personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like software development, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of accredited experts to help your business to design and execute a sensible cloud strategy.
Primary Technologies Supported by Progent for Businesses in Huntsville, Alabama
Progent's group of certified engineers provides assistance for virtually all facets of network systems used by companies of all sizes. Technologies supported by Progent in Huntsville include:
Support Delivery Alternatives for Huntsville, Alabama Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering IT support is based on the Call Center operational structure common to larger IT groups. Progent's Contact Center Support Mechanism ensures fast response, comprehensive service documentation, reliable follow-through, and tight cost control across a range of IT support delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the expense or time loss of on-premises support visits. The background of Progent's network engineers allows them to resolve most network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more information concerning Progent's remote computer support services.
- On-site Service
Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small businesses the ideal combination: hands-on support technicians when you require them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for in-person support visits is usually under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning how and why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues. To learn more, visit Help Desk Services.
- IT Consulting Expertise
Progent provides small businesses affordable availability of world-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, customization and support for business programs including accounting, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects such as office moves and massive system upgrades, longer term initiatives such as business analytics application development and customization, database application development and administration services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of availability, security, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same facilities that host the gear of some of the planet's largest IT companies, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are consistently backed up and ready for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for all of a small organization's production servers in an environment that not only provides the highest level of availability and scalability but that is in addition simple for clients to migrate to a different service provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can handle the multi- OS and non- standardized networks typical of small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual system is quick, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced remote consulting support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Huntsville, Alabama Small Businesses
Progent's size, depth of information technology skill, and experience with enterprise IT support allow small and midsize companies to avoid the problems related to over dependence on thinly staffed support firms or independent engineers.
Working with Progent's Experts allows your business to:
- Prevent Over Reliance on Individual Consultants
For network services, small companies sometimes depend heavily on freelance consultants. Although freelance service providers carry lower expenses than more substantial support organizations and can afford to charge nominally lower rates, individuals are frequently unable to react quickly to urgent network problems. If a freelance consultant is occupied with different client, sick, on travelling, or in class, the lack of replacement personnel may force your company to wait for assistance in case of an emergency. As your company expands, network unavailability or difficulties with line-of-business applications get more costly. The dollars you thought you were saving on a freelancer can disappear fast because of lost productivity. In addition, when independent consultants encounter new technologies, the lack of a big engineering team to count on for assistance requires them to learn with the meter running while your business winds up footing the costs for their continuing education.
- Have Access to Experts in Advanced IT Solutions
The majority of smaller support organizations or independent engineers focused on small business network support may excel at providing connect-the-dots fixes but don't have the seasoning to deal efficiently with complex network environments with mixed operating systems, multiple offices, VoIP implementations, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large team of experts can benefit your company because big-company networks are by nature complex, integration problems require thorough understanding of in numerous technical areas, and achieving a high level of robustness, reliability, and security requires enterprise-tested processes.
- Create a Solid Foundation for Growth
Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a solid basis, a sequence of band-aid fixes commonly get piled on top of a marginal foundation. As a company grows, reliability and expandability issues can hinder the success of the business. Such environments need proper assessment, smart strategic planning, and in-depth expertise to upgrade to a network environment that will act as the solid foundation to meet critical business requirements and ease future expansion.
- Partner with Solution Finders, Not Product Vendors
Smaller businesses require guidance and education to work through an ever more complex maze of technology alternatives offered for accelerating business growth and improving efficiency. Businesses do not need a network consultant or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services exclusively. This permits Progent to align technical support services with the genuine needs of customers. Combining IT consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being driven by the actual needs of a customer.
In case your Huntsville, Alabama business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).