Low-cost Computer Support from Microsoft certified Consultants for Companies in Huntsville, AL
By delivering professional know-how whenever you require it, providing in-depth knowledge for key business applications, offering innovative services like virtual server hosting, invoicing solely for services delivered, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the competitive value of your information system and reduce support expenses. Progent understands that network security, dependability, and efficiency are just as important to small businesses as to major corporations but that small organizations don't have the economy of scale to invest aggressively in computer technology and internal service groups. Progent's basic value proposition is that no network consulting firm can match Progent's capability to deliver the IT support expertise your company needs whenever you require it and at prices you can afford.
For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT service team. Co-sourcing can reduce expenses and help meet schedules for big projects such as software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations.
Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud computing strategy.
Main Practice Areas Supported by Progent for Office Networks in Huntsville, Alabama
Progent's group of industry certified consultants offers support for virtually all aspects of information systems used by businesses of all sizes. Practice areas supported by Progent in and around Huntsville include:
Service Delivery Alternatives Available for Huntsville, Alabama Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for providing computer support services is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, thorough activity records, reliable follow-up, and strict cost monitoring across an array of IT support delivery options that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair network problems without the expense or delay of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle most network issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for new clients to address urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's remote network support expertise.
- On-site Service
Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online service experts to give small companies the ideal combination: onsite support technicians when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for on-site support calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning how and why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems. For details, see Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies affordable availability of world-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security consulting, non-stop it system design, virtualization solutions, plus configuration, programming and support for business programs including accounting, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as site moves and massive system migrations, longer term initiatives like business reporting software development and support, database software programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or emergency services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible with the type of internal data center that is realistically affordable for most small organizations. Since Progent utilizes the same data centers that support the gear of some of the planet's biggest information technology organizations, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions stay current, security and performance is continually monitored, and systems are consistently archived and available for complete and prompt recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is also simple for clients to migrate to a different service firm or to bring internally if your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit businesses with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and IT management while getting world-class availability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote consulting to help companies of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of network products such as firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network security and can help with advanced security projects such as SIEM solutions to help enterprises meet business standards and statutory requirements for network data protection and reporting.
The breadth and depth of Progent's engineering staff offer a powerful array of benefits to customers wishing to increase the business value of their IT system within a realistic budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the forefront of IT service, performing a broad range of technical tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for fixing actual network problems efficiently.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids major invoices for quick fixes. An additional benefit of granular billing is that your company will be less inclined to permit minor problems to stay unaddressed until they grow into big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by each consultant to each customer. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
Read more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Huntsville, Alabama business needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).