Immediate, Affordable Remote Computer Network Support for Huntsville, Alabama Small Businesses
For over two decades, Progent has specialized in delivering enterprise-class computer support to customers with small-business IT budgets. Progent has developed a unique service system that includes a streamlined, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large team of engineers certified in a broad range of technical disciplines, a Help Desk operational structure that promotes responsiveness and ensures follow-through, a global group of remote support professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical issues in the least time and at the lowest cost to customers.
For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network support staff. Co-sourcing can reduce expenses and minimize technical risks for big projects like software development, business continuity planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to certified consultants to assist your business to design and execute a sensible cloud strategy.
Main Technologies Supported by Progent for Huntsville, Alabama Business Networks
A Microsoft-certified Partner consulting firm that maintains a large group of Cisco certified CCIE network infrastructure experts and Apple accredited engineers, Progent provides urgent troubleshooting and affordable online consulting to Huntsville, AL companies for a broad array of computer technologies such as:
Support Delivery Options Available for Huntsville, Alabama Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, comprehensive service documentation, reliable follow-up, and tight expense control for an array of IT service delivery options that include remote repairs, onsite help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and fix hardware and software issues without the cost or time loss of on-premises service visits. The background of Progent's network engineers allows them to handle most network problems rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible registration process for first-time clients to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's online network troubleshooting services.
- Onsite Support
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small companies the optimal solution: hands-on support professionals when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business application developers. The wait time for in-person service visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about why to register for Progent's in-person network support services.
- Phone Support
Progent's Help Desk Call Center Services are designed for small and midsize companies who require prompt and dependable access to a professional Help Desk with effective phone assistance, online repair capability, and enough technical strength for full problem escalation. Since smaller businesses typically are constrained by limited IT budgets and can spare scant executive bandwidth for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that small business computer networks are always up and running. Read more details concerning Progent's Help Desk outsourcing services.
- Consulting Services
Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, fault tolerant network design, server virtualization strategies, plus configuration, customization and training for small business applications such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can help with short-term projects such as site relocations and massive system migrations, longer term projects like management reporting software development and support, relational database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital business applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is feasible using the class of on-site data center that is practical for the majority of small and midsize organizations. Since Progent uses the same data centers that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also make sure that patches and revisions remain current, protection and performance is continually monitored, and systems and data files are regularly backed up and ready for full and prompt restoration. Find out more concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and extensibility but that is also easy for customers to transfer to another service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with mixed environments to save dramatically on the expense of capital equipment, system support, and network administration while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can support the multi- platform and non- standardized networks typical of smaller companies, and keeps ownership of the software in the customer's hands so that moving to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers advanced online support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex array of network technologies including firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-certified security experts,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government mandates for IT information protection and incident reporting.
The scope and depth of Progent's consulting team bring a unique set of advantages to customers wishing to increase the business value of their IT network within an affordable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of IT support, performing a broad variety of IT tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This means that you get not only expert IT skills, but also a consultant with proven approaches for fixing real-world network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you pay just for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during regular business hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big invoices for quick repairs. An additional benefit of by-the-minute billing is that you won't be inclined to permit simple issues to fester until they become big ones.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation given by every consultant to each customer. The practice of documenting and archiving support activity allows more efficient support and eliminates a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces little competition. Small companies who work with freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
Learn additional information about Progent's knowledge transfer services.
In case your Huntsville, Alabama business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).