Immediate Online Technical Support for Huntsville Information Networks
For businesses in Huntsville or anywhere in the state of Alabama, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. This lowers immediate costs since service calls require fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization saves additionally in incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where quick repairs manage to turn into big invoices. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies which allow the highest level of efficiency for online help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to access your network without compromising corporate security.
Progent's sophisticated technical support database application maintains comprehensive histories describing the support that Progent's clients have been provided. Progent's staff service personnel have access to the details of services delivered to each client by any Progent consultant. This history of problems and resolutions is organized as a conveniently exploitable support knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft open up additional extensive support databases and allow quick response from manufacturers' internal engineering staff so Progent's online service specialists can come up with the most efficient resolutions quickly.
Remote technical services provided by Progent to customers in Huntsville and throughout the state of Alabama include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support engineers offer network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist your business to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and certifies an individual's technical skills at the master level. Cisco CCIEs know how to deal with the most difficult challenges surrounding network design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program patches. CCIEs offer excellent value because their depth of experience allows them to solve problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can connect to your network using state-of-the-art remote support tools to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure devices by providing services that include:
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to enhance the safety of your Windows, macOS and OS X, or Linux environment against attacks or assist you to recover quickly following a damaging breach. Security services offered by Progent include: thorough information security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to cover a wide array of computer technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux-based environments. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Huntsville Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center team of experienced network professionals provides your workers in Huntsville or anywhere in the state of Alabama instant access to an efficient network service group with substantial experience providing phone help and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company efficiency, and Progent's aim is to resolve and not merely record IT problems.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Huntsville, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting possible problems before they expand into full-scale emergencies, system monitoring can avoid disruptive and costly network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks that support multiple operating systems.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Huntsville or anywhere in the state of Alabama, Progent's phone-based network support engineers are ready to provide professional and economical system help the instant your company requires it. Long experience delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to repair network problems quickly while avoiding the cost and lost time that comes with on-site service visits.
Even if your Huntsville organization works with a local freelance support technician or employs a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the expertise to address sudden network emergencies or particularly tough integration problems.
Features of Progent's Online Computer Services for Huntsville
Progent's phone help, remote repair, network security expertise, and network administration services give businesses in Huntsville or anywhere in the state of Alabama unparalleled leverage for your support investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can deliver your office world class network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Huntsville and is also ideal for customers in more remote areas of Alabama that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad array of Microsoft support utilities, service information, and on-going training.
- By the Minute Rates to Reduce Costs
Progent offers remote help on a per-minute basis, so you pay only for the support you receive. Progent has no minimum fee for online support and requires no monthly retainer for services provided during regular business hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco offers access to on-staff specialists who have experience in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include system integration, Microsoft Exchange consulting, network security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise in specific application areas. Help offered by the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Project Management and Software Design
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized source for network generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive IT solutions that meet the special needs of your company.
- Advanced Online Access Tools
Protected remote access permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast fixes to problems that could otherwise require a costly onsite service call. Sophisticated online connectivity software and experienced technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and remote system analysis.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for High System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious offices whose workers require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, refined support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Family of Server Platforms
Progent offers in-depth support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.