Fast and Affordable Online Troubleshooting for Huntsville Alabama Computer Systems
For companies located in Huntsville Alabama, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic issues.
Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve most information system issues quickly. This reduces direct costs since solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you receive. In contrast to typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast solutions manage to turn into big tabs. Progent's penchant for dealing with problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which ensure the highest level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to access your system without compromising system security.
Progent's powerful customer support database system stores thorough records for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services provided to every customer by every Progent consultant. This history of trouble tickets and fixes is stored as a quickly exploitable support knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's remote service experts are able to determine the most efficient resolutions in the least time.
Remote services provided by Progent to businesses in Huntsville Alabama include:
Certified Windows Experts
Progent's Microsoft-premier online service engineers offer network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and indicates a consultant's technical knowledge at the master level. CCIEs can deal with the most complex challenges surrounding network planning, installation, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to resolve problems rapidly. In common cases, less experienced engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your environment by means of state-of-the-art on-line troubleshooting tools in order to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's industry-leading selection of networking products by delivering services that include:
CISM and CISSP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to enhance the immunity of your Windows, macOS and OS X, or Linux environment against assaults or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent cover thorough information security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; configuring firewalls; building safe architectures for remote and mobile connectivity; protecting your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to address a wide array of information technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in networks that combine Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency remote help analyzing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Huntsville Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk or enhancing your established one, evaluating or customizing Call Center software products to meet the particular requirements of your business, or providing temporary phone support staff to supplement your in-house Help Desk resources during demanding events such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of veteran network consultants offers your computer users in Huntsville Alabama immediate communication with a reliable support resource with extensive background offering phone support and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to business success, and Progent's target is to resolve instead of merely document network problems.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply online professional engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Huntsville Alabama remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so that your IT support is proactive and automated. By spotting emerging problems before they expand into crashes, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a combination of platforms.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Huntsville Alabama, Progent's online computer support specialists can provide effective and affordable IT support whenever your organization has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Huntsville business has a regular freelance support technician or employs a full time organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to address sudden system crises or especially tough integration problems.
Features of Progent's Remote Network Support for Huntsville Alabama
Progent's phone help, remote repair, network security expertise, and system management services offer companies in Huntsville Alabama the greatest leverage for your IT budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company world class network support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Huntsville Alabama and is also ideal for networks in geographic regions that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide array of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for phone service and requires no ongoing subscription fee for support services provided during normal working hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide access to authorized professionals who have skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting support in critical application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL DBA Services and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized source for IT generalists and specialists, Progent can tailor fast, cost-effective, and thorough information technology solutions that meet the unique needs of your company.
- Advanced Online Access Software
Secure online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick solutions to problems that might otherwise require a costly personal service call. Cutting-edge remote access tools and expert engineers together enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite support and remote network monitoring.
- Support for Mainstream VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for High System Uptime
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose clients require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support tools, and understanding of enterprise networking enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 migration, Windows Server 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has little competition. Companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.