Fast and Affordable Online Troubleshooting for Huntsville Alabama Computer Systems
Urgent Remote Technical Support for Huntsville NetworksFor companies located in Huntsville Alabama, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic issues.

Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and have access to the sophisticated tools necessary to solve most information system issues quickly. This reduces direct costs since solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you receive. In contrast to typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast solutions manage to turn into big tabs. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which ensure the highest level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's remote service group to access your system without compromising system security.

Progent's powerful customer support database system stores thorough records for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services provided to every customer by every Progent consultant. This history of trouble tickets and fixes is stored as a quickly exploitable support knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit quick access to vendors' in-house support staff with the result that Progent's remote service experts are able to determine the most efficient resolutions in the least time.

Remote services provided by Progent to businesses in Huntsville Alabama include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk consulting services can aid you in building an effective new Help Desk or enhancing your established one, evaluating or customizing Call Center software products to meet the particular requirements of your business, or providing temporary phone support staff to supplement your in-house Help Desk resources during demanding events such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of veteran network consultants offers your computer users in Huntsville Alabama immediate communication with a reliable support resource with extensive background offering phone support and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a major contributor to business success, and Progent's target is to resolve instead of merely document network problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online professional engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Huntsville Alabama remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so that your IT support is proactive and automated. By spotting emerging problems before they expand into crashes, system monitoring can avoid inconvenient and expensive network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a combination of platforms.
How Your Huntsville Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Huntsville Alabama, Progent's online computer support specialists can provide effective and affordable IT support whenever your organization has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix computer problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your Huntsville business has a regular freelance support technician or employs a full time organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to address sudden system crises or especially tough integration problems.

Features of Progent's Remote Network Support for Huntsville Alabama
Progent's phone help, remote repair, network security expertise, and system management services offer companies in Huntsville Alabama the greatest leverage for your IT budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your company world class network support while allowing you to avoid the cost and hassle of running a full-service internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support tools, and understanding of enterprise networking enable offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    E-Mail Guard represents a comprehensive service for blocking spam and virus attacks. E-Mail Guard handles the security and management of corporate email by providing continually updated spam and virus blocking, policy administration, content testing, and defense against email-based directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, management and analysis utilities plus outgoing email filtering to let you fix your e-mail system and define and enforce corporate email policy.

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    Progent practices information transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small companies who utilize familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and productive.

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    Small to middle size businesses can now enjoy all the benefits of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft Premier IT consulting experts. With Progent's economically priced network service packages, small organizations can select a simple Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to offer small business networks enterprise-class availability, security, and productivity.

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    Progent's consultants can help your company to evaluate the benefits of Lync Server 2010 for your environment and can assist you to design and carry out a rollout of Lync Server that centralizes the management of Instant Messaging and Presence and increases the output of your in-house staff, telecommuters, and mobile workforce. Progent's consultant's can also assist your company to carry out an efficient upgrade to Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange, SharePoint Server, and Microsoft SQL Server, show you how you can use Lync Server to enhance the team-computing functions of Microsoft Office applications, and offer training and ongoing support for Microsoft Lync Server and other Microsoft technologies.

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    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of IT support, performing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of individual best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to resolve real-world network problems rapidly.

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    SQL Server 2016 offers significant enhancements in performance, capacity, security, uptime, mobile computing integration, and built-in business intelligence. Innovations include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless management of local and cloud resources. Progent's Microsoft-certified consulting team can provide remote and on-premises support to assist businesses of all sizes to configure, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.

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    Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a feature-rich but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET components included with Small Business Server calls for an IT expert with real-world expertise and broad experience in planning and building effective and comprehensive business technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience assures you success in deploying, administering, and servicing network solutions powered by the SBS suite of servers and programs.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's ProSight Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.

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    Progent's Microsoft-certified professionals have 20 years of experience designing, installing, and maintaining messaging systems for clients in the and across the U.S. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email environment offers security, high uptime, easy access for off-site and mobile users, efficient management utilities, and seamless integration with telephony. Progent offers expertise and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010 Server, MS Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 2000. Progent can also assist small or mid-size businesses to migrate to MS Exchange 2016 or MS Exchange 2013.

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    Progent's certified ISA Server consultants have broad backgrounds creating Microsoft-based security designs for information systems with many locations, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small business design and implement an installation of ISA Server 2004 that supports your information security needs without restricting your network.

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    Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 and on-premises Exchange systems. This permits you to have certain mailboxes hosted at your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver occasional expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on schedule and on budget.

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    The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your existing PIX or Cisco ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, optimize, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Cisco-certified CCIE experts can help you to set up, manage, update, tune and debug Cisco Catalyst switches. Progent can also help you to enhance the security and compliance of Catalyst switches and migrate smoothly from legacy switches to current devices.

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    Progent delivers the help of Microsoft and Cisco-Premier network support professionals to show customers economical alternatives to help companies optimize the value of Microsoft and Cisco products. For networks that range from small offices to nationwide corporations, Progent's expert consultants can help you improve your information system's e-mail architecture, security, reliability, throughput, and network administration.

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