Fast and Affordable Online Troubleshooting for Huntsville Alabama Information Networks
For companies in Huntsville Alabama, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage because they possess the practical experience and have access to the sophisticated technology required to solve most network issues rapidly. This reduces immediate costs since solutions use up fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support experience is particularly important in environments that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you actually get. In contrast to many online support companies, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast solutions manage to turn into major tabs. Progent's skill at handling problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized tools and proven processes that ensure the maximum degree of effectiveness for remote help and troubleshooting for information systems of any size. Progent's Technical Response Center can interface to your environment remotely without violating network security.
Progent's advanced technical support database system stores extensive documentation for the service that Progent's customers have received. Progent's authorized engineers have the benefit of the records of all help delivered to every customer by any consultant. This archive of trouble tickets and repairs is structured as a conveniently searchable internal knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote service experts can come up with the best resolutions quickly.
Online support provided by Progent to clients in Huntsville Alabama include:
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Certified MS Windows Expertise
Progent's Microsoft-certified online service professionals can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of technology support services including Microsoft Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to help you business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and migration support and Windows 10 configuration support, as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and certifies a person's networking skills at the expert level. CCIEs know how to handle the most challenging issues occurring in network infrastructure planning, deployment, administration, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and coming up with workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness since their depth of experience permits them to fix problems rapidly. In common instances, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your computer system by means of sophisticated remote troubleshooting technology in order to provide fast, safe, and affordable analysis and repair.
Progent's CCIEs offer expertise in all of Cisco's industry-leading family of infrastructure products. Cisco networking expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Access Points consulting help, Cisco WiFi controllers consulting, Cisco VPN and Network Security Integration expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware expert can help businesses to identify and isolate breached devices and guard undamaged assets from being compromised. If your Huntsville system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery consultants can assist your Huntsville business to restore an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's group of IT security experts have the broad range of knowledge necessary to reconstruct all vital components of a compromised network rapidly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and operational continuity services.
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CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services that can improve the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist you to recuperate quickly after a damaging penetration. Security support services offered by Progent include: in depth data security assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile communication; protecting your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
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Cloud Integration Solutions

Progent offers expert remote support to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-prem Exchange environments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a wide array of computer technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance analyzing anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Mac OS X
Sun Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
BSD
Silicon Graphics IRIX
ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable transparent backup and rapid recovery of important files, applications, system images, and VMs. ProSight DPS lets your business recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and enter your password you are asked to confirm your identity via a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used for this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Support: Outsourced and Co-managed Call Center Services
Progent's Shared Help Desk Service offers a smooth extension of your internal network support organization. User interaction with the Help Desk, provision of support services, escalation, ticket generation and tracking, performance measurement, and management of the support database are cohesive whether incidents are resolved by your in-house IT support group, by Progent, or both. You have complete versatility to extend or reduce your share of support activity as needed. Progent provides startup deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, testing and education.
For more information about ProSight Shared Support, visit ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides optimizing the protection and reliability of your computer environment, Progent's patch management services allow your in-house IT staff to focus on more strategic initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
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Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can support you in building an effective new Call Center or revamping your established organization, selecting or enhancing Help Desk software products to handle the particular requirements of your company, or providing temporary phone support personnel to supplement your existing Help Desk group to handle high-demand scenarios such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your customers in Huntsville Alabama fast communication with an effective technical support group with substantial background delivering phone consulting and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a key contributor to company success, and Progent's intent is to solve and not just document technical problems.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote and in-depth engineering expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. For more concerning Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center2, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Huntsville Alabama remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to fit your business so your network maintenance is proactive rather than reactive. By exposing emerging issues before they result in crashes, remote monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments based on multiple OS platforms.
How Your Huntsville Company Can Contact Progent's Online Support Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Huntsville Alabama, Progent's phone-based network support specialists can provide effective and economical IT help the instant your business requires it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair IT problems quickly while eliminating the cost and lost time associated with on-site support visits.
Even if your Huntsville organization relies on a regular independent consultant or employs an in-house organization that can deal with the majority of computer issues, Progent's Microsoft certified consultants can offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to fix sudden system crises or especially tough integration problems.
Features of Progent's Remote Computer Support for Huntsville Alabama
Progent's phone help, Internet-based repair, network security consulting, and network administration services give offices in Huntsville Alabama unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk services and system management, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large internal IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Huntsville Alabama and is also ideal for networks in geographic areas that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent offers remote help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for online help and imposes no monthly retainer for support services delivered during normal working hours. This keeps you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers access to on-staff professionals with experience in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core support services include system integration, MS Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Software Development
MySQL Database Administration and Software Development
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive IT solutions that match the unique needs of your company.
- State of the Art Remote Connectivity Software
Secure online access permits Progent's support professionals to observe precisely what your users see. This makes it possible to produce quick solutions to issues that could otherwise demand a costly personal visit. State-of-the-art remote connectivity tools and experienced technicians combine to allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Service for Maximum Network Uptime
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious offices whose clients need instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT expertise, fine tuned support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the forefront of IT support, executing a wide variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for using computer knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Companies who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.