For small and midsize companies in Huntsville Alabama, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system issues quickly. This lowers direct expenses since solutions take up a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves additionally with indirect costs by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's billing policy for remote help is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical online service companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where quick fixes somehow end up as large tabs. Progent's penchant for dealing with problems quickly translates into your company spending less money.
Progent's Online Technical Support Technologies
Over time, Progent has developed an array of customized tools and field-proven methodologies which permit the maximum degree of efficiency for remote help and repair for small business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your network remotely without compromising system security.
Progent's highly evolved customer support database system keeps extensive histories of the service that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance rendered to every Progent customer by every consultant. This database of issues and responses is stored as a readily retrievable internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and working associations with key vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' in-house product engineers so Progent's remote service specialists can come up with the most efficient solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in Huntsville Alabama or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical service professionals possess certified skills in a comprehensive set of technologies. This wide range of IT skills permits Progent's consultants to address practically any emergency likely to occur in a small company information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support provided by Progent to companies in Huntsville include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide spectrum of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent remote help for troubleshooting problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs know how to deal with even the most difficult problems occurring in network infrastructure design, installation, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent value because their depth of expertise enables them to find solutions for the most difficult problems quickly. In many cases, less experienced service providers can struggle for hours or even days with the same problems that a Cisco CCIE can dispose of in minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick telephone access to a CCIE so your company can get timely support for severe network infrastructure issues that are impacting worker efficiency but are not within the scope of your regular computer support providers. Progent's Cisco CCIE support experts can interface to your computer system via the latest on-line support tools to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's market leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network products.
Authorized MS Windows Experts
Progent's Microsoft-expert online service engineers can deliver computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and integration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and ISSAP security engineers offer a variety of system protection services to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist you to recover quickly following a damaging penetration. Security services available from Progent include: in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile access; guarding your email system from spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine physical IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting experts for contract projects that small companies frequently need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Huntsville Alabama Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are designed for smaller businesses who don't have the money or time to create an in-house Help Desk Call Center but who need fast communication with a reliable Call Center with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk Call Center software products to handle the special demands of your corporation, or adding temporary online personnel to work with your internal Help Desk Call Center team to handle high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned network experts provides your customers in Huntsville Alabama immediate contact with a large network service resource with extensive experience offering phone help and remote diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center recognition as a solid driver of business success, and Progent's aim is to resolve instead of merely track network issues.
Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group offers remote and in-depth engineering support and training in specific application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the artistic aspect of Mac computing by providing phone-based consulting support and training in imaging, sound, and video. Progent's consultants offer expertise in a range of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as capturing or digitizing audio or video or integrating an audio/video production studio.
Remote Network Monitoring Support
Progent offers companies in Huntsville Alabama online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your IT maintenance is proactive and automated. By detecting possible issues before they cause downtime, proactive monitoring can avoid inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.