For small and midsize companies located in Huntsville or anywhere in the state of Alabama, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft technology. Progent has provided online support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers represent exceptional leverage because they have the practical experience and the advanced technology to solve the majority of network issues quickly. Efficient support reduces direct costs since solutions take up fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. Unlike typical remote support companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where quick solutions manage to end up as major tabs. Progent's skill at handling technical issues quickly translates into your company conserving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies that permit the highest degree of efficiency for remote consulting and repair for small business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's remote service group to interface to your company's network without violating network security.
Progent's advanced technical support reporting application stores detailed documentation of all support that Progent's customers have been provided. Progent's authorized engineers have access to the history of services delivered to every Progent client by every engineer. This archive of anomalies and fixes is organized as a conveniently retrievable support database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can come up with optimal resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Huntsville or anywhere in Alabama or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's online network support professionals offer credentials in an extensive array of disciplines. This broad scope of capability permits Progent's consultants to tackle virtually any crisis that may crop up in a small or midsize company network. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help customers with mixed-OS networks, Progent also provides access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to customers in Huntsville and throughout the state of Alabama include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology including network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy administration, and transitioning from legacy applications to the latest Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote help for resolving anomalies within UNIX/Linux systems based on popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for networking professionals, and indicates an individual's networking skills at the master level. Cisco CCIEs know how to deal with even the most intractable challenges encountered in network planning, deployment, maintenance, protection, and repair. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. CCIEs provide exceptional value since their broad experience permits them to solve the most difficult problems rapidly. In typical instances, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone access to a CCIE so you can receive timely help for severe network infrastructure issues that are crippling worker efficiency but are outside the scope of your ordinary computer support providers. Progent's Cisco CCIE engineers can tie into your environment via the latest on-line troubleshooting tools in order to provide fast, secure, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN products.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support professionals can deliver network problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 deployment,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and integration,
Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop services such as Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISM and CISSP network security engineers offer a range of security services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up rapidly after a damaging penetration. Security support services available from Progent include: thorough security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe techniques for remote and mobile connectivity; defending your email system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for contract projects that small businesses often request. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute critical projects within budget and on time. Progent's special remote engineering services include:
How Your Huntsville Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller businesses who don't have the money or time to assemble and manage an in-house Call Center but who need quick access to a dependable Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex tasks to high-level consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Call Center or improving your existing one, evaluating or enhancing Call Center software products to handle the particular needs of your company, or adding occasional phone support personnel to reinforce your in-house Call Center team during unusually busy situations such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced network consultants provides your workers in Huntsville or anywhere in the state of Alabama immediate access to a dependable network service resource with extensive experience offering telephone-based help and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's intent is to resolve and not merely record technical issues.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff can supply online advanced consulting support and training in specific business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and training for popular Microsoft applications such as CRM, MS Project, MS Word, and MS Excel. To read more information about Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can promote the creative elements of Mac environments by offering phone-based consulting support and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Services
Progent can provide companies in Huntsville, or anywhere in the state of Alabama, remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive and automated. By spotting emerging trouble spots before they cause full-scale emergencies, system monitoring can ward off stressful and expensive information system crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support multiple OS platforms.
To get in touch with Progent about urgent online help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.