Fast Phone Help for Huntsville Alabama UNIX or Linux NetworksFor small companies located in Huntsville Alabama, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.

Progent's online technical support engineers offer excellent value due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. This lowers immediate costs because solutions require fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's billing model for online help is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to many online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent situations where fast fixes somehow turn into large tabs. Progent's skill at disposing of problems efficiently translates into your business spending less cash.

Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies which promote the maximum degree of effectiveness for remote help and repair for small business IT systems. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to interface to your company's system without breaching system security.

Progent's advanced customer support reporting system includes thorough histories of the support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of services rendered to every customer by any engineer. This database of issues and solutions is organized as a quickly retrievable internal database that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting experts are able to determine optimal resolutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Huntsville Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote network support engineers possess certified skills in an extensive array of technologies. This wide range of technical skills permits Progent's engineers to address virtually any crisis that may occur in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To provide assistance to companies with multi-platform networks, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to customers in Huntsville include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to current Windows or Linux-based environments. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can provide emergency remote assistance for troubleshooting anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco CCIE Engineers for Huntsville AlabamaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and certifies a person's network technology knowledge at the master level. CCIEs can deal with the most difficult issues occurring in network design, integration, management, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco CCIEs offer excellent value since their broad expertise enables them to solve even the most difficult problems quickly. In common cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting firms make CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent assistance for serious network problems that are crippling business productivity but are beyond the scope of your regular network service group or consultant. Progent's CCIE engineers can tie into your network by means of state-of-the-art on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized MS Windows Expertise
    Microsoft Windows Support for Huntsville AlabamaProgent's Microsoft-expert online support professionals offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 deployment, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2016 migration support, SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of online PC desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Premier Network Security Specialists
    CISSP Certified Network Security Specialists for Huntsville AlabamaProgent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up rapidly following a damaging breach. Security support services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Call Center service options for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who lack the budget to create an internal Help Desk but who need quick communication with a dependable Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center consulting services can assist you in creating an effective new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to address the special demands of your corporation, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center team to handle unusually busy events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran network professionals provides your clients in Huntsville Alabama instant contact with an efficient support resource with substantial experience offering phone help and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a major enabler of business performance, and Progent's aim is to resolve instead of just track network issues.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft business applications including CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To learn more information about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can nurture the creative components of Mac systems by offering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio/video or establishing an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide companies in Huntsville Alabama online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By uncovering potential issues before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on a mix of platforms.

How Your Huntsville Alabama Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.



An index of content::

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    Outsourcing On-site Support

    For medium-size businesses looking for network support, Progent can deliver a variety of options such as on-site service, remote assistance, phone-based Help Desk, 24x7 support with automatic network monitoring, emergency staffing, business relocation services, application programming, and professional consultation. For midsize companies in California or other areas serviced by Progent's onsite consultants, Progent offers expert onsite help for solving network problems quickly and affordably.

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    Progent's Network Helpdesk Outsourcing Services for PC desktop support are intended specifically for small businesses who require immediate access to a Help Desk Call Center with expert telephone support and full escalation capability but who have to work within a restricted information technology budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.

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    Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, in the trenches of network service, executing a wide range of IT projects for an extensive mix of clients. Each Progent consultant shares a proven set of individual best practices that are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems rapidly.

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    System Center 2016 delivers important improvements for managing hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

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    Progent offers economical remote support from consultants with expertise in a wide array of products and technologies that provide solutions for backing up Windows, Mac, and Linux physical and virtual servers and desktops as well as laptops and smartphones. Progent offers help for leading backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Backup, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist you to install, enhance, or troubleshoot backup solutions for a range of topologies including local, remote, cloud, or a mix.

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    Progent's certified SQL Server application developers and DBAs can provide online expertise to assist businesses of all sizes to create, administer, and maintain applications powered by Microsoft's SQL Server platform and .NET architecture. Progent's SQL Server experts can provide help with any element of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.

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    Progent's Symantec experts can help you maintain discontinued Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor family or help you upgrade to current firewall/VPN solutions. Progent can also help you create and implement a complete security plan that can include firewall/VPN devices and software, outsourced security and virus defense services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your one-stop source for continuing network support, maintenance, education, and security expertise.

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    Progent's certified Forefront Threat Management Server and ISA Server 2006 experts can assist you to design, deploy, and support a configuration of TMG 2010 or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, speed and ease-of-use that your business requires.

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    Progent's CCIE-certified networking experts offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover solutions.

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    Progent can assist small businesses to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower equipment investments. Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud computing architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and ensure that you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Google Android handhelds.

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    Progentís colocation center support services are intended for businesses with equipment located at IDCs or data center colocation hosting sites and requiring timely in-person service at the colocation facility plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a full array of IDC and IDC and collocation consulting services such as network topology evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and communications infrastructure, development and installation of non-stop systems, defining and deploying layered security structures, firewall integration and support, designing load balancing solutions, and creating high-availability server and storage cluster configurations.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of vital assets that power your network environment. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your business.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide variety of online support services to help you to plan, program, pilot test, deploy, administer, and troubleshoot applications powered by any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to migrate your current Excel solutions to the newest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between different versions of Office Excel. Progent can provide on-demand support to clients looking for a fast fix to a specific issue associated with Excel and Progent can also provide full project management support for upgrading or creating line-of-business applications based on Office Excel. Progent's affordable webinar training classes for Office Excel can be custom tailored to address the needs of individuals or teams.

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    Progentís Technical Response Center offers low-cost nationwide after-hours remote help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide 24x7 phone support and online direct computer access to troubleshoot and repair technical problems quickly and affordably.

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    Progent's service specialists in Apple OS X and Windows technology can help you combine Apple Macintosh and Windows systems into cohesive environments with resource sharing and workgroup functionality. Enabling productive cooperation among a mix of servers and workstations powered by Apple Mac OS and Windows requires extensive knowledge of and background with Apple Macintosh and Windows technology. Progent's background in Windows and Macintosh consulting makes it possible to provide expert support to companies that depend on these platforms to maintain their competitive advantage. Progent can also help your business to interface Apple's iPhones and iPads with your Windows environment.

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    Progent's Cisco-certified wireless technology consultants can assist organizations to configure, manage, and debug Cisco wireless devices such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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    Urgent Small Business Network Management Services Consultancy

    Progent's ProSight portfolio of managed IT services are geared to provide organizations who maintain minimal in-house network support staffs with affordable help from enterprise-class management tools and consulting expertise. Benefits of the ProSight line of managed IT services include fixed IT management expenses, automation of common administrative tasks, ongoing adoption of the latest technology, smooth transition from older systems to up-to-date solutions, improved alignment of computer technology with business objectives, guidance from veteran network consultants, and freeing up management to concentrate on business issues rather than ever-changing information technology.

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    Microsoft Exchange Server 2013 includes major enhancements to the functionality of its predecessor Exchange 2010 and introduces important innovations as well as a redesigned architecture. These improvements favorably impact key facets of IT including ease of administration, high availability (HA), compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, design an efficient validation and rollout strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and management for Microsoft Exchange 2013.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and repairing SCOM solutions and offer companies of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to monitor your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or onsite technical support to assist you to fix critical issues detected by SCOM 2012.

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    Progent's Data Center engineers can help you select fault-tolerant data centers that match the particular requirements of your company. High availability off-site data centers are particularly appealing to small organizations because of their affordability and simplified logistics compared to taking a do-it-yourself strategy. Attempting to create an on-site data center with even a minimum degree of fault tolerance is too costly for most small organizations. Progent can help you get all the advantages of high availability data centers and 24x7 colo sites by providing a full range of engineering and support services.

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    Progent's UNIX family support experts provide small companies and software developers assistance with managing and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-powered networks. Progent offers your organization contact with UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad array of experience provides you with a convenient single source to help you build and maintain a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating MS Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux variations such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed for legal workflows. Progent offers online guidance from NetDocuments consultants to help your law firm to design, deploy, manage, optimize, or troubleshoot a document management system (DMS) environment powered by NetDocuments.

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  • iPad and Outlook Web App Help and Support
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    Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft premier experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Mac users can work closely with teammates who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac software can collaborate, enabling Mac users to get and transmit email, search the GAL, import addresses, synchronize appointments, and alert people to meetings with your Exchange account. Progent will make sure that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also offers customized onsite Entourage training.


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