UNIX and Linux Online Consulting for

For small and midsize companies in Huntsville Alabama, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISSP-certified security consultants to help with advanced security design and business continuity preparedness.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve most information system problems quickly. Efficient support reduces immediate expenses because solutions take up fewer chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating system outages and related losses due to business disruption, upset clients, unproductive employees, and distracted executives.

Progent's billing policy for remote support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical online service companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and simple model for billing save you from situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at dealing with problems quickly translates into your business conserving cash.

Progent's Online Technical Support Tools
Over time, Progent has developed an arsenal of optimized tools and field-proven processes which permit the maximum level of efficiency for online engineering help and repair for small company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's online support team to access your environment without violating corporate security.

Progent's highly evolved technical support reporting system keeps thorough documentation for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support delivered to each Progent client by any engineer. This archive of issues and resolutions is organized as an easily retrievable proprietary knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit fast response from vendors' internal support staff so Progent's online service experts can come up with optimal resolutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Huntsville Alabama or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's remote technical service engineers possess advanced credentials in an extensive array of disciplines. This broad range of IT skills enables Progent's engineers to manage practically any emergency likely to take place in a small or midsize business network. Certifications held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to businesses with mixed-OS environments, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support Offered by Progent to clients in Huntsville include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide array of computer technology such as network architecture, messaging systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and simplified management, and migration from older applications to current MS Windows or Linux environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX/Linux consultants can provide urgent phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and validates an individual's technical knowledge at the master level. Cisco CCIEs know how to handle even the most complex issues associated with network design, integration, management, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating software updates. CCIEs provide exceptional cost-effectiveness since their depth of expertise permits them to find solutions for the most difficult problems rapidly. In typical instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few consulting firms make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive timely help for severe network issues that are hurting business productivity but are outside the experience of your regular computer service resources. Progent's CCIE engineers can interface to your environment using the latest on-line troubleshooting tools in order to perform quick, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert online support engineers offer computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help you with a wide variety of technology support services including Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a wide array of remote desktop support and troubleshooting services including Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Certified Network Security Experts
  Progent's certified CISSP and ISSAP network security engineers offer a variety of security solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to recuperate quickly after a serious penetration. Security solutions offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; installing firewalls; building safe architectures for off-site and mobile access; defending your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

• Call Center Expertise
  Progent's Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk services are designed for smaller organizations who lack the budget to support an in-house Help Desk but who want fast access to an effective Help Desk with proficient telephone support plus the in-depth expertise to escalate complex tasks to high-level engineers.

  Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk or enhancing your current one, identifying or customizing Help Desk Call Center application software to meet the particular demands of your corporation, or providing temporary online staff to work with your existing Help Desk Call Center group during high-demand situations like software migrations, major updates, or rolling out new applications.

  Progent's Call Center team of seasoned network consultants gives your clients in Huntsville Alabama instant communication with an effective support resource with years of background delivering telephone-based support and remote diagnostics for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of company productivity, and Progent's intent is to resolve instead of merely document technical issues.

• Business Applications Services: Education, Custom Programming, and Integration
  Progent's Applications Consulting Group can supply remote advanced engineering support and training in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To read more on Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

  Progent's Apple Mac professionals can promote the artistic facets of Macintosh systems by offering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio/video or establishing an audio/video production facility.

  Online Network Monitoring Support
  Progent can provide businesses in Huntsville Alabama remote network and server monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your business so your network support is proactive and automated. By spotting potential trouble spots before they grow into full-scale emergencies, system monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a variety of platforms.