For small companies located in Huntsville Alabama, Progent provides support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and business continuity preparedness.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system problems rapidly. This lowers immediate costs because solutions require fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing model for online help is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to many online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing prevent situations where fast fixes somehow turn into large tabs. Progent's skill at disposing of problems efficiently translates into your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of customized technologies and proven methodologies which promote the maximum degree of effectiveness for remote help and repair for small business IT systems. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to interface to your company's system without breaching system security.
Progent's advanced customer support reporting system includes thorough histories of the support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of services rendered to every customer by any engineer. This database of issues and solutions is organized as a quickly retrievable internal database that allows Progent's online support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional massive technical knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting experts are able to determine optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Huntsville Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote network support engineers possess certified skills in an extensive array of technologies. This wide range of technical skills permits Progent's engineers to address virtually any crisis that may occur in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to companies with multi-platform networks, Progent also provides access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support available from Progent to customers in Huntsville include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware consolidation and easy management, and transitioning from older applications to current Windows or Linux-based environments. Progent's group-based approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for troubleshooting anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and certifies a person's network technology knowledge at the master level. CCIEs can deal with the most difficult issues occurring in network design, integration, management, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco CCIEs offer excellent value since their broad expertise enables them to solve even the most difficult problems quickly. In common cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent assistance for serious network problems that are crippling business productivity but are beyond the scope of your regular network service group or consultant. Progent's CCIE engineers can tie into your network by means of state-of-the-art on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized MS Windows Expertise
Progent's Microsoft-expert online support professionals offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to clean up rapidly following a damaging breach. Security support services offered by Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email system against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Huntsville Alabama Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center service options for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who lack the budget to create an internal Help Desk but who need quick communication with a dependable Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an effective new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to address the special demands of your corporation, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center team to handle unusually busy events like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals provides your clients in Huntsville Alabama instant contact with an efficient support resource with substantial experience offering phone help and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a major enabler of business performance, and Progent's aim is to resolve instead of just track network issues.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for Microsoft business applications including CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To learn more information about Progent's consulting, customization, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the creative components of Mac systems by offering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio/video or establishing an audio/video production lab.
Online Network Monitoring Support
Progent can provide companies in Huntsville Alabama online network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your computer maintenance is proactive and automated. By uncovering potential issues before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems based on a mix of platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.