For small and midsize companies located in Huntsville Alabama, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced technology to solve the majority of information system issues quickly. This lowers direct expenses since solutions accumulate fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more with indirect costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote help is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you owe only for the services that you receive. In contrast to many remote service organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing avoid scenarios where quick fixes somehow end up as substantial bills. Progent's penchant for dealing with problems quickly results in your company saving money.
Progent's Remote Service Tools
Over time, Progent has fine tuned an array of customized tools and field-proven processes which promote the maximum level of efficiency for online engineering help and troubleshooting for small company IT systems. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to link to your system without violating corporate security.
Progent's proprietary customer support reporting system keeps comprehensive records for the support that Progent's clients have received. Progent's staff consultants have the benefit of the records of assistance delivered to each Progent client by every Progent engineer. This history of trouble tickets and resolutions is structured as a conveniently retrievable proprietary knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from vendors' in-house product engineers with the result that Progent's online service experts are able to arrive at the best resolutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Huntsville Alabama or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's online consulting engineers possess certified skills in an extensive set of technologies. This broad range of capability permits Progent's engineers to tackle virtually any emergency that may crop up in a small or midsize company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To provide assistance to companies with multi-operating system networks, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services Offered by Progent to clients in Huntsville include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a wide array of information technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and simplified management, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online assistance for analyzing anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies a consultant's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most intractable challenges occurring in network planning, integration, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness since their depth of expertise permits them to resolve even the most difficult problems rapidly. In common cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so your company can get timely help for complex network infrastructure problems that are crippling business efficiency but are not within the comfort zone of your regular IT support providers. Progent's Cisco-qualified CCIE consultants can tie into your computer system using state-of-the-art on-line troubleshooting tools in order to perform quick, safe, and economical analysis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-premier remote support engineers can provide network repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of remote PC desktop support services including Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISSP and ISSAP security consultants can provide a variety of security services that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up quickly following a serious breach. Security services offered by Progent cover in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; securing your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Huntsville Alabama Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk services are a convenient solution for smaller companies who lack the money or time to assemble and manage an internal Help Desk Call Center but who require quick response from a dependable Call Center with proficient phone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can guide you in creating an efficient new Call Center or improving your existing organization, evaluating or modifying Help Desk Call Center software products to address the special demands of your company, or providing occasional online staff to work with your existing Help Desk Call Center group during high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your customers in Huntsville Alabama instant contact with a large support resource with years of background providing phone help and remote diagnostics for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a significant driver of business success, and Progent's intent is to solve rather than merely track technical issues.
Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Group can supply online advanced consulting expertise and training in key application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for Microsoft applications including CRM, Office Project, Microsoft Word, and Microsoft Excel. To learn additional information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the creative elements of Macintosh environments by delivering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in Huntsville Alabama online network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your IT support is proactive rather than reactive. By spotting potential trouble spots before they result in full-scale emergencies, automated monitoring can avoid inconvenient and costly information system failures. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems based on a mix of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.