Immediate Remote Troubleshooting for Huntsville Alabama Networks
For organizations in Huntsville Alabama, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISSP-qualified security consultants to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide excellent value due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of information system issues quickly. This lowers immediate expenses because service calls use up fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your location. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where speedy. minor repairs manage to turn into big invoices. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for online technical support and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's online support team to communicate with your company's network remotely without breaching system security.
Progent's sophisticated service database system includes detailed records describing the service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of all help rendered to every Progent customer by any Progent engineer. This archive of problems and resolutions is structured as an easily retrievable support knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft open up other extensive technical support databases and permit fast access to vendors' internal support staff so Progent's online consulting experts can determine the most efficient resolutions in the least time.
Remote technical support services offered by Progent to clients in Huntsville Alabama include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams integration, Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to assist your company to deploy, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network consultants, and certifies a consultant's technical knowledge at the expert level. CCIEs can resolve even the most stubborn problems surrounding network design, integration, administration, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to find solutions for problems rapidly. In many instances, less qualified engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment via sophisticated remote troubleshooting tools in order to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking products. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet Wireless APs planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN Integration support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to bolster the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist you to recuperate rapidly after a damaging breach. Security services available from Progent include: in depth network security and compliance evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recuperation from virus and worm assaults; configuring firewalls; building secure architectures for remote and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent can provide advanced online consulting support to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad range of information technologies such as system architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux-powered environments. Progent's team-based approach to solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows clients to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Huntsville Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk software to address the special requirements of your company, or providing temporary online personnel to work with your existing Call Center team during high-demand events like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced network consultants offers your customers in Huntsville Alabama fast communication with an efficient technical support resource with extensive background delivering phone consulting and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a major driver of business efficiency, and Progent's policy is to solve rather than just track network issues.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team offers remote and in-depth engineering support and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, programming, and education services, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Huntsville Alabama online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your business so your computer maintenance is proactive rather than reactive. By anticipating possible issues before they grow into full-scale emergencies, system monitoring can ward off stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a combination of operating systems.
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Huntsville Alabama, Progent's online computer support engineers can deliver effective and cost-effective IT support the moment your organization has to have it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems rapidly while eliminating the cost and lost time associated with in-person service calls.
Even if your Huntsville organization works with a local freelance support technician or maintains an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected system crises or especially complicated integration problems.
Features of Progent's Online Network Services for Huntsville Alabama
Progent's online help, remote repair, system security expertise, and system management services offer businesses in Huntsville Alabama unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk services and system administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Huntsville Alabama and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for phone help and asks for no periodic subscription fee for support services provided during regular business hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in planning, deploying, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise for critical business applications. Support offered by the Application Experts Group covers:
Dynamics GP Consulting and Programming
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized resource for IT generalists and application experts, Progent can tailor fast, inexpensive, and thorough information technology solutions that address the unique requirements of your business.
- Advanced Remote Access Software
Protected remote connectivity permits Progent's support experts to observe exactly what your users see. This makes it easier to produce fast fixes to issues that could otherwise demand an expensive personal service call. Cutting-edge online access software and expert engineers together allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite support and remote system tracking.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Availability
For offices with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose workers need instant access to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical expertise, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast solutions so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with trusted freelance service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.