Fast Remote Technical Support for Huntsville Alabama Information Networks
Immediate Online Support for Huntsville SystemsFor organizations in Huntsville Alabama, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts provide excellent leverage because they possess the real-world experience and are equipped with the sophisticated tools required to solve the majority of information system problems rapidly. This reduces immediate costs because solutions use up minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike typical remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate situations where fast repairs manage to turn into large invoices. Progent's skill at dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven methodologies that allow the highest level of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent offers safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to link to your computer system remotely without compromising corporate security.

Progent's powerful technical support database application keeps detailed records of all service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of all help rendered to every customer by any engineer. This database of issues and resolutions is structured as a conveniently accessible internal database that enables Progent's online support engineers to share their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.

Remote technical services available from Progent to companies in Huntsville Alabama include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and fast restoration of vital files, apps, system images, plus virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a protected application and give your password you are requested to verify your identity via a unit that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth reporting tools created to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting support can aid you in establishing an effective new Call Center or enhancing your established one, evaluating or enhancing Help Desk application software to meet the unique demands of your corporation, or adding occasional online personnel to reinforce your in-house Help Desk Call Center resources to handle demanding situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center staff of experienced network professionals gives your customers in Huntsville Alabama fast assistance from a dependable network service group with years of experience delivering telephone-based consulting and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a key driver of business success, and Progent's policy is to solve and not merely document technical problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in special application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. To learn more information about Progent's consulting, customization, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Huntsville Alabama remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your business so your computer support is proactive rather than reactive. By spotting possible trouble spots before they grow into network outages, automated monitoring can minimize disruptive and costly information system crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support multiple platforms.
How Your Huntsville Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Huntsville Alabama, Progent's online network support specialists can provide effective and economical IT support the moment your organization has to have it. Over two decades of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix network problems rapidly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Huntsville business deals with a local freelance consultant or maintains a full time IT staff that know how to handle typical computer problems, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to address unexpected network crises or particularly challenging integration problems.

Details of Progent's Online Network Services for Huntsville Alabama
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer businesses in Huntsville Alabama the greatest leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's experts can deliver your organization world class network support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, fine tuned support software, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, in the trenches of network service, executing a broad range of technical tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you are charged just for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Businesses who work with familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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