Immediate Remote Technical Support for Huntsville Alabama Networks
Fast Online Consulting for Huntsville SystemsFor businesses in Huntsville Alabama, Progent provides remote help for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting issues.

Progent's remote support engineers provide excellent value because they possess the real-world experience and are equipped with the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced remote technical support experience is particularly valuable for businesses that depend on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's billing model for online support is designed to stretch your network support investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike typical remote service firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor fixes manage to end up as big tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies that permit the maximum level of effectiveness for online consulting and repair for computer systems of all sizes. Progent's online support team can interface to your network remotely without violating network security.

Progent's proven technical support database application maintains thorough histories for all service that Progent's customers have received. Progent's team engineers have access to the details of support delivered to every Progent client by every consultant. This database of issues and resolutions is structured as a quickly searchable internal knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft open up other vast technical databases and permit quick access to vendors' in-house product engineers with the result that Progent's online consulting specialists are able to come up with the best resolutions quickly.

Online services available from Progent to customers in Huntsville Alabama include:

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious tasks. These include health monitoring, update management, automated repairs, endpoint setup, backup and restore, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your specified IT management staff and your Progent consultant so that potential issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting utilities created to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and rapid restoration of critical files, applications, images, plus virtual machines. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or software glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a secured application and give your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be used for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Service Desk offers a smooth extension of your corporate IT support staff. Client access to the Help Desk, delivery of support, escalation, trouble ticket creation and updates, performance metrics, and management of the support database are consistent regardless of whether incidents are taken care of by your corporate network support organization, by Progent, or both. You have unrestricted flexibility to expand or reduce your share of technical support work as needed. Progent provides initial installation and onboarding of the professional services automation software as well as documentation, validation and education. For details about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and activities that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk staff of veteran network experts provides your customers in Huntsville Alabama fast communication with a reliable network service resource with extensive experience delivering telephone-based support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a key contributor to company efficiency, and Progent's goal is to solve instead of merely record IT issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers online professional consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For more information about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Huntsville Alabama remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By anticipating potential trouble spots before they expand into downtime, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or environments that support a variety of operating systems.
How Your Huntsville Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Huntsville Alabama, Progent's online network support specialists are ready to provide professional and affordable system help the moment your business needs it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Huntsville organization deals with a regular freelance support technician or employs an in-house organization that can handle common network problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to address unexpected system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Offices in Huntsville Alabama
Progent's remote IT consulting services enable your Huntsville organization to have the benefits of immediate, world-class network support without the cost of managing a full-time IT organization. Your information system will derive greater strategic value by becoming more available, productive, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Huntsville Alabama, nearby network service providers, whether consisting of freelance consultants or an in-house maintenance staff, can handle typical technical issues. However, IT crises might occur when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your local service people. In these situations, Progent's online service professionals provide a convenient, fast, and economical solution to augment your local resources and to convey valuable knowledge to increase your ability to handle future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance service people have less internal costs than larger support companies and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the absence of reserve help may require your business to wait for help during an emergency. As your company expands, system unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your network remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Companies often begin with an information system created on a modest budget. Lacking a robust framework, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. These poorly built systems need proper assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network infrastructure able to offer the stable foundation to handle current business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller offices need advice and technical education to negotiate an ever more complex array of product alternatives available for accelerating business growth and improving efficiency. They do not need a computer consultant who is motivated to sell a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical expertise, refined support software, and understanding of corporate IT enable offices to escape the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the forefront of network support, executing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not just expert IT help, but also a support engineer with proven methods for applying technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    Progent has two decades of experience assisting small and medium-size companies to design, deploy, optimize, manage, and troubleshoot computer networks that support teleworkers.

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    Progent's support services for patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoint devices printers and scanners, network infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like alarms and health monitors.

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    For advanced project management assistance, Progent can provide access to senior IT experts with decades of experience in IT management, application development, and process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise clients follow best practices to make sure major projects are successfully completed on schedule and within budget.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.

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    Progent's fault tolerant network consultants provide non-stop computing support, disaster recovery planning, system load balancing, 24x7 interoffice connectivity, 24x7 Internet connection design, 24x7 data center support, and other high-availability operations services to help your small business integrate a non-stop network for mission-critical applications. Progent possesses the experience to develop affordable, fault-tolerant systems by deploying the evolving library of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, Microsoft SQL Server Cluster, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can show you how to you design a fault tolerant mutli-site network with a fully redundant Internet interface and efficient system load balancing.

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    Progent's productive atmosphere will make you a better consulting professional by enhancing your information technology knowledge and increasing the loyalty of your customers. Progent delivers this promise by recruiting the best professional experts for you to operate with, providing an advanced network and communications infrastructure, using custom application tools to enable the highest quality of support, and by optimizing our operational structures for finding and keeping customers.

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    Progent can assist your business to understand the many subscription options offered with Microsoft 365, previously branded Office 365, and configure your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and manage hybrid solutions that seamlessly combine local and cloud-based products and services.

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    • Consultants Voice Over IP Phones
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    Progent's Cisco CCIE-certified networking consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    • Top macOS and OS X Online Support
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    Progent's consultants can provide macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and Exchange Server help, network protection services, and custom education. Progent can assist clients to upgrade to macOS from Mac OS X or other earlier versions of OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone integration and Apple iPad synchronization, or moving to iCloud. For business networks based solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, integrating and maintaining a network infrastructure that is available, secure, fast and able to achieve your company's objectives.

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    Progent can provide the part-time or temporary services of a seasoned Chief Information Officer who can offer a broad perspective to assist your company pick and support network technology to match your current situation and that can be a solid basis for your growth. Progent's part-time or temporary Chief Information Officer services offer financial advantages to companies who want to maximize the benefits from their IT investment but who are without the budget or unwilling to add another executive-level manager to their head count. Because Progent is vendor-neutral, with a large staff of consultants certified to support all major OS platforms and networking technologies plus a wide selection and application software, Progent is in a unique situation to provide objective advice along with advanced technical support for building and maintaining information systems that match the special requirements of your organization.

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  • Microsoft Experts SCVMM 2016 and VMware Integration SCVMM 2016 and Windows Server 2016 Remote Troubleshooting

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    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance problems.

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    Progent's Cisco Meraki Wi-Fi access point consultants provide remote and on-premises support services to assist businesses of any size to plan, deploy, manage, expand or repair Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to set up and manage Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including switches, ASR routers and ASA firewalls to create a cohesive ecosystem that delivers identical access, performance, security compliance, manageability and uptime for wired and wireless clients regardless of their mobility or computing device.

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    Top Linux Configuration

    If you are producing Linux-based applications on a network that has Microsoft Windows-based servers, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to focus on your area of high-value know-how while avoiding the continual distraction of maintaining your company information system. Through the use of smart network monitoring and by delivering remote and on-site assistance when your company needs it, Progent represents an affordable solution for maintaining an information network that features high dependability, security, and efficiency. Progent's Linux developer assistance services feature comprehensive it outsourcing, virtual infrastructure, remote and on-premises service and troubleshooting, network monitoring services, and Contact Center outsourcing.

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    Progent can assist you to utilize Cisco's infrastructure technology to create a robust basis for your onsite, private cloud, or hybrid-cloud data center and improve operations in key areas such as hardware utilization, security and compliance, versatility, reliability, and recoverability.

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    Progent is among the most expert network support firms for integrating e-mail systems based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies derive all the benefits of Microsoft Exchange 2000 under common situations such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's Windows Server 2016 disaster recovery consultants can assist you to plan and deploy a DR system based on Microsoft's most advanced Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, Virtual Machine Load Balancing for improving the performance and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, economical deployment of a stretch cluster quorum witness.

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    • ISA 2006 Network Consultants
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    Application Publishing with ISA Server 2006 allows greater control over intranet applications while enabling increased efficiency by making these applications accessible to legitimate remote users. Internet Security and Acceleration Server helps protect business applications, services, and data throughout all network layers with stateful packet inspection and powerful publishing tools. Progent's Microsoft-certified ISA Server consultants can show you how to design, deploy, configure, and maintain Internet Security and Acceleration Server 2006 on your system so that your business achieves a highly functional and affordable balance of security, convenience, and speed.

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    Progent's professionals provide experience in multiple technologies relevant to mobile connectivity such as network infrastructure, Activesync, wireless protection, mobile email, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile application programming. Progent's Microsoft and Cisco certified experts can save your business time and expense by applying their wireless expertise to help you choose and integrate mobile networking technologies that make sense for your business. Progent can also optimize your IT architecture so that mobile appliances perform better.

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    Progent's Ekahau-certified Wi-Fi consultants can help you to design, install, enhance, manage and troubleshoot a Wi-Fi solution customized for your facilities. Progent offers online or onsite expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF signal analysis.

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    Progent's Microsoft-certified SQL Server 2019 experts can help your organization to assess the business case for migrating to SQL Server 2019 and can deliver fast remote or onsite access to experts in system design and integration, application programming, SQL Server management, and network security.

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    • Juniper Junos Firewall Audit
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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    • Windows, UNIX, Solaris Information Technology Consulting
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    Progent's UNIX family consulting services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise provides you with a convenient one-stop source to help you build and manage a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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  • Windows 2000 Configuration Online Help Microsoft Windows 2000
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    Progent offers nationwide online help and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose IT systems include a mix of Apple Mac and Microsoft products. Progent's consultants offer Apple macOS and OS X users a variety of IT services such as desktop assistance, migration to the most recent version of macOS from earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad support, or migrating to iCloud services. Remote network consulting provides maximum return for your IT budget by extending client productivity and shortening the time charged for network analysis and repair. Sophisticated remote access technology and experienced technicians and engineers combine to enable Progent to solve most network problems without wasting time and money by traveling to your location. In most of situations your network problems can be remediated over the phone or through a mix of telephone support and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISM premier security professionals to assist you with the toughest network issues.

  • Windows Server 2012R2 Configuration Manager Onsite Technical Support Microsoft Certified Windows Server 2012 R2 Configuration Manager Computer Consultant
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  • iPhone remote access Technology Consulting iPhone and Power BI integration Support Services
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