Immediate Online Technical Support for Huntsville Networks
Urgent Online Help for Huntsville SystemsFor companies located in Huntsville or anywhere in the state of Alabama, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value because they have the practical background and have access to the advanced tools required to solve most information system problems quickly. This reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many remote service firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing avoid situations where speedy. minor solutions somehow turn into large tabs. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your computer system remotely without breaching network security.

Progent's proven service database system maintains thorough records of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to every customer by every consultant. This history of trouble tickets and responses is stored as a conveniently searchable internal knowledge base that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support databases and allow priority response from manufacturers' internal support staff with the result that Progent's remote service specialists can find optimal resolutions in the least time.

Remote support services available from Progent to companies in Huntsville and throughout the state of Alabama include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight line of network monitoring and management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting services can assist you in establishing an effective new Call Center or revamping your current one, selecting or enhancing Help Desk Call Center software products to address the unique needs of your business, or adding occasional phone support personnel to supplement your in-house Help Desk group during unusually busy events like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology experts gives your customers in Huntsville or anywhere in the state of Alabama instant contact with an efficient technical support group with substantial experience delivering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a key enabler of company success, and Progent's policy is to solve instead of just annotate technical issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group provides online advanced consulting expertise and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Huntsville, or anywhere in the state of Alabama, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your network support is proactive rather than reactive. By spotting emerging trouble spots before they evolve into crashes, proactive monitoring can avoid stressful and costly information system failures. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support multiple OS platforms.
How Your Huntsville Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Huntsville or throughout the state of Alabama, Progent's phone-based computer support engineers can deliver professional and cost-effective IT help the instant your organization needs it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Huntsville organization has a regular freelance support technician or employs an in-house organization that can handle typical network issues, Progent’s Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to solve unexpected system emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Organizations in Huntsville
Progent's remote IT consulting services enable your Huntsville organization to enjoy the advantages of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive added strategic value by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    With most companies in Huntsville and throughout Alabama, nearby network service resources, whether consisting of freelance consultants or an internal maintenance staff, can take care of the majority of technical problems. On the other hand, major troubles sometimes occur when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local service people. In these instances, Progent's online support specialists give you a convenient, quick, and economical way to supplement your local resources and to transfer useful information to increase your capability to handle downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent service people have smaller internal costs than big consulting companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the lack of reserve help may force your business to wait for assistance during an emergency. As your company expands, network unavailability and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system is always available.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically begin with an IT system created on a modest budget. Without a robust framework, band-aid repairs often get thrown on top of a weak foundation. When a company grows, stability and expandability problems can hinder the success of the business. Such badly designed systems require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture that can deliver the stable foundation to handle vital business requirements and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller companies need advice and technical education to negotiate an ever more complicated array of technology options capable of accelerating business growth and improving efficiency. Businesses do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical expertise, refined remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.