Fast Remote Support for Huntsville Alabama Networks
For companies located in Huntsville Alabama, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage because they have the practical experience and have access to the sophisticated technology necessary to solve most information system problems quickly. Efficient support lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe only for the support that you receive. In contrast to many online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent situations where speedy. minor solutions somehow end up as major invoices. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-proven methodologies that ensure the highest degree of efficiency for remote help and repair for information networks of any size. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to link to your company's system without compromising network security.
Progent's sophisticated technical support reporting system stores comprehensive histories for all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services rendered to each Progent client by any Progent consultant. This archive of trouble tickets and responses is organized as a conveniently accessible support database that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's online service experts are able to arrive at optimal resolutions quickly.
Remote services available from Progent to customers in Huntsville Alabama include:
Certified Windows Expertise
Progent's Microsoft-premier online service engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to help your business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and validates a person's networking skills at the expert level. Cisco CCIEs can handle the most complex issues occurring in network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent value because their deep expertise allows them to solve problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via sophisticated on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity products. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs deployment services, Cisco WiFi controllers consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recuperate quickly after a serious penetration. Security services available from Progent include: thorough data security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; building safe techniques for off-site and mobile communication; defending your email system from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help organizations of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to cover a broad array of computer technologies such as system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server economization and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Huntsville Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your existing organization, identifying or customizing Help Desk application software to handle the particular demands of your business, or adding occasional phone support staff to work with your internal Call Center group during high-demand situations such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Huntsville Alabama quick access to a dependable network service resource with substantial experience providing telephone-based support and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a significant contributor to business success, and Progent's target is to fix and not simply track IT problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers online and in-depth engineering expertise and education in specific business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Huntsville Alabama online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By detecting emerging trouble spots before they result in crashes, system monitoring can ward off disruptive and expensive service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a variety of operating systems.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Huntsville Alabama, Progent's phone-based network support specialists are ready to deliver expert and affordable system help the instant your organization needs it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Huntsville organization relies on a local independent support technician or employs an in-house IT staff that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to fix sudden network crises or especially complicated integration problems.
Features of Progent's Online Computer Support for Huntsville Alabama
Progent's online help, remote troubleshooting, network security consulting, and network administration services give offices in Huntsville Alabama the greatest leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk services and network management, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Huntsville Alabama and is also ideal for networks in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide range of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a per-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for phone help and asks for no monthly subscription fee for support services delivered during normal business hours. This saves you from paying big bills for quick fixes.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco offers help from authorized professionals with experience in planning, deploying, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Team
Progent's basic consulting services consist of system integration, MS Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise for critical application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
MS Project Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management Support and Application Development
MySQL DBA Services and Application Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop source for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that align with the specific requirements of your business.
- Advanced Online Connectivity Tools
Secure remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise demand an expensive personal visit. State-of-the-art online access software and expert technicians combine to allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and automated system monitoring.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious businesses whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT expertise, refined remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional background, at the forefront of network support, executing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This means that you get not only expert technical help, but also a consultant with proven approaches for applying technical knowledge to resolve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.