Fast Online Support for Huntsville Alabama Networks
For companies in Huntsville Alabama, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.
Progent's online support experts offer exceptional leverage because they have the practical background and have access to the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support reduces direct expenses since solutions use up fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization saves even more in indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where quick fixes somehow turn into major invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies that permit the highest degree of effectiveness for online help and troubleshooting for IT networks of any size. Progent provides protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's online support team to link to your company's network without compromising network security.
Progent's advanced customer support database system keeps extensive records describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of services delivered to each client by every Progent engineer. This archive of anomalies and resolutions is organized as an easily accessible support knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from vendors' internal support staff so Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.
Online support services offered by Progent to businesses in Huntsville Alabama include:
Certified MS Windows Support
Progent's Microsoft-certified online service engineers can provide network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop services to assist your business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network engineers, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with even the most stubborn challenges occurring in network planning, installation, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program updates. CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to solve problems rapidly. In common instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system by means of the latest remote support tools to provide fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of networking products. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to clean up quickly after a damaging breach. Security support services available from Progent include: in depth network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from malicious assaults; installing firewalls; building secure mechanisms for off-site and mobile access; defending your email system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a broad range of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top corporations. The ProSight series of network monitoring and management services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's special online consulting services include:
How Your Huntsville Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk team of veteran information technology consultants offers your customers in Huntsville Alabama fast access to a reliable support group with years of experience delivering telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a key enabler of company efficiency, and Progent's goal is to solve instead of simply report network problems.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote professional consulting expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Huntsville Alabama online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they expand into downtime, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a combination of platforms.
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Huntsville Alabama, Progent's phone-based network support engineers can deliver professional and economical IT help the instant your business requires it. Long experience offering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems quickly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Huntsville office relies on a local independent support technician or maintains an in-house IT staff that can handle typical network issues, Progentís Microsoft certified engineers can still offer an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected network crises or particularly complex integration projects.
Features of Progent's Remote Network Services for Huntsville Alabama
Progent's phone help, remote repair, network security expertise, and system administration services give companies in Huntsville Alabama unparalleled leverage for your support budget. Whether you need occasional phone support and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the expense and hassle of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Huntsville Alabama and is also ideal for customers in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for online help and requires no periodic retainer for services delivered during normal business hours. This keeps you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers the services of authorized professionals with skill in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support offerings include system integration, Microsoft Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting support in critical application areas. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Management and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By offering a convenient centralized resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough information technology solutions that align with the unique needs of your business.
- Sophisticated Online Connectivity Tools
Protected online access permits Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise require an expensive personal service call. Effective online connectivity software and expert technicians combine to allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for High Network Availability
For organizations with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained organizations whose workers need instant access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.