For business networks located anywhere in the state ofIowa, Progent's Microsoft qualified technicians can deliver remote phone support and troubleshooting to fix your computer system troubles quickly and cost effectively. Progent has developed world-class skills, software utilities, and support databases to identify and repair IT problems without the high cost and delays associated with onsite service visits.

If yourIowaorganization is situated beyond the larger metropolitan areas such asDes Moines, Cedar Rapids, Davenport, or Sioux City, your local computer network support choices may be limited in expertise, or unavailable during an emergency. This can result in a network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís staff of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not only the technical skills needed for the job, but a consultant with demonstrated methods for applying those skills to provide excellent network solutions.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network. Learn about the complete ProSight line of value-priced managed services for small businesses.

Some Examples of Online Consulting Services Available from Progent for Cisco Routers
Some of the common online Cisco router consulting services offered by Progent's certified Cisco experts are setting up hostname, DHCP, routing maps, NTP, and user accounts; configuring iBGP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing configuration, and line settings; upgrading router's IOS image; configuring and testing router failover; troubleshooting VPN tunnel issues; making a network diagram and documenting router setup; plus security and redundancy strategy.

Online Training Classes for Popular Desktop Applications
Progent offers live online classes for an array of client software. Progent's Online training covers topics that include Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro programming, Publisher collaboration, Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP migration, and Windows 10 management. Live online training provides the benefits of traditional classroom sessions, including immediate interaction between clients and teachers, but eliminates the costs of travel and the challenge of trying to accommodate the schedules of multiple students.

ProSight Network Audits for Checking Network Infrastructure Health
Prosight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner and safer AD implementation. Both options also offer the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. To learn more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM Premier network security management experts. The Certified Information Security Manager (CISM) committee describes the basic competencies and worldwide standards of skill that information security managers are expected to learn. It gives executive management the assurance that consultants who have earned their CISM certification possess the background and knowledge to provide effective cybersecurity management and consulting consulting.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Migration Consulting for Microsoft Skype for Business Server
Progent's certified Skype for Business consultants can provide online and onsite expertise for organizations of any size to evaluate the benefits of upgrading to Microsoft Skype for Business Server or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or mixed topology; integrate Skype for Business with SQL Server, Exchange, SharePoint and Office; set up HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can help you to create and validate a security environment for your Skype for Business deployment that meets regulatory requirements. Progent can also help you create a hybrid cloud solution that integrates self-hosted Microsoft Skype for Business with the cloud services Skype for Business Online or Teams.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was founded in 1999 to validate the knowledge of information technology security experts. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for all of the security services covered within the GIAC certification such as auditing network vulnerability, security incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting incidents.

Consulting and Support Services for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and dependable availability for key applications by providing unified, cross-platform monitoring of physical and virtual resources installed throughout on-premises datacenters and private and public clouds. Progent's consulting group offers world-class online and onsite support to help organizations of all sizes to design, implement, tune, enhance and troubleshoot Operations Manager 2016 solutions. Progent's SCOM 2016 consultants can help you to move to Operations Manager 2016 from earlier versions of Operations Manager or from different monitoring platforms, or combine multiple monitoring tools into a cohesive IT management solution. Progent can also show you how to extend your SCOM 2016 environment to include infrastructure hosted on public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud expertise.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide online or onsite support to help organizations of all sizes to plan, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for the technologies that go into creating an end-to-end Cisco Jabber collaboration solution including Cisco network devicesand management software, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.

Contact a Progent Computer Support Expert
To learn how you can contact a Progent computer consultant for remote or on-premises assistance, call 1-800-993-9400 or visit Remote Network Support.

An index of content::

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    If you are a network engineer with system support experience, joining Progent and helping our clients will expand your abilities via collaboration with our team of motivated, world-class consulting experts. Progent's focus on offering network consulting and computer help to small businesses will give you the opportunity to work in depth with decision makers and contribute tangibly to the success of exciting organizations. In addition, Our virtual office network offers state-of-the-art technology for off-site service and wireless access to help you to deliver speedy fixes when you take on business-critical problems.

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    Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and unified telecommunications/email solutions for companies. Progent provides economical Microsoft Exchange 2007 Server support services to strengthen email security and virus defense, provide high availability email, and facilitate remote and wireless email access. Progentís Microsoft Exchange help and support services can aid you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Exchange Server 2010.

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  • OS X Troubleshooting Services
    Mac Software Consulting

    Progent provides national remote help and consulting services for businesses that run Apple Mac OS X environments or whose information systems include a mix of Mac with Microsoft Windows technology. Progent's engineers can provide Mac clients a variety of services such as desktop support, upgrading to the current version of Mac OS X from other earlier editions of Mac, plus expertise with Apple macOS and OS X applications. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad integration and management, or moving to iCloud services. Online network consulting provides maximum leverage for your IT budget by protecting user productivity and limiting the hours charged for computer repair services. Sophisticated online support tools and skilled service specialists and engineers allow Progent to handle most network problems without wasting time and money by traveling to your site. In the vast majority of cases your network issues can be remediated by telephone or via a mix of telephone help and remote connectivity. Progent can make available Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to help you with the most challenging network problems.

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    Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Help Desk services are offered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex problems.

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    24x7 Telecommuter Jobs Cisco Engineers

    If you are an information technology consultant with system support expertise, joining Progent and helping Progent's customers will enhance your skills via collaboration with Progent's staff of motivated, world-class consultants. Progent's commitment to providing network consulting and computer support to small and midsize companies will give you the opportunity to work in depth with decision makers and contribute significantly to the success of exciting companies. Also, Progent's virtual office network provides state-of-the-art tools for remote support and wireless connectivity to help you to come up with speedy solutions when you take on mission-critical problems.

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    Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to plan, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco devices for unified management.

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  • System Center Operations Manager Technology Consulting
    System Center Operations Manager Computer Consultants

    Progent's Microsoft-certified consultants have over a decade of background planning, implementing, optimizing and repairing System Center Operations Manager solutions and can provide companies of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also help you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric and both Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or onsite troubleshooting to assist you to remediate critical problems detected by System Center 2012 Operations Manager.

  • BlackBerry Enterprise Server Express Consultants Cisco Certified Expert BES Express Specialists

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    Power BI on Azure VMs Developer Firm

    Progent's Power BI consultants can help you to design, deploy, manage, update or debug your Power BI business analytics solution. Progent's database experts can help you to organize your target data for Power BI visualizations. Progent can show you how to build and administer an on-premises, cloud, or hybrid architecture to run Power BI.

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  • Cisco Computer System Consultant Cisco Firewall Install
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  • Cisco RADIUS Security Integration Cisco RADIUS Security Configuration
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  • Cisco VTC Specialists Radvision Video Conferencing Engineer
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  • Citrix Xen Hypervisor Services Best Citrix XenMotion Specialist
  • Computer Engineer Unified Mobility Connect CUBE Computer Engineer
  • Consultant Windows Active Directory Microsoft AD Professionals
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  • Anti-Virus Consultant
    Anti-Virus Technology Consulting

    Email Guard from Postini provides constantly updated spam and virus blocking, data filtering, and protection from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini partner and service firm. If your company is too small to qualify for a standard Postini license, you can still get the use of Postiniís Perimeter Manager technology through Progentís E-Mail Guard anti-spam and virus defense aggregation offering. Progentís expert email protection consultants can show you how to create an email security plan that features anti-spam and antivirus services and policies.

  • Consulting Dynamics GP/Great Plains Features Urgent Great Plains Specialists

  • OS X RAID Help and Support
    24-Hour OS X VoIP Consulting

    Progent's Mac support consultants can assist you with a broad range of system infrastructure areas such as system architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies such as Voice over IP and high-speed wireless networking. For business networks built exclusively on Apple Mac OS X or for environments that use a combination of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to deal with the complexity of planning, configuring, and supporting a network architecture that is reliable, safe, efficient and aligned with your corporate goals. Progent can show you how to configure Appleís Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Xsan storage area network solution. Progent can also provide certified experts to help you with Cisco routers and switches.

  • Iowa Information Technology Outsourcing Firm
  • Consulting Private Cloud Services Consultants Private Cloud Integration
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  • 24 Hour Microsoft Dynamics GP 2015 Reporting Specialists
    Consulting Dynamics GP 2015 Security

    Microsoft Dynamics GP 2015 R2 introduces a new design that improves cloud integration, works with the most popular handheld devices, permits single login with Microsoft Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, expands the Web Client, and adds more than 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the broad technical skills and experience to address the critical technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the business value of your investment in this powerful product.

  • Cybersecurity Team Juniper SA6500 SSL VPN Juniper SA4500 SSL VPN Technical Support
  • Debian Linux Support Services Technical Consultant Gentoo Linux
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    Microsoft Exchange 2003 Upgrade IT Consulting

    Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Exchange Server 2003 upgrade strategy that avoids network downtime, reduces long-term service demands, and makes your Exchange Server 2003 easy to administer. For complicated multiple server or multi-site upgrades, Progent offers the experience to finish your project quickly and economically. Progent's Exchange Server 2003 help, repair, and design offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.

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  • Microsoft Expert SCCM 2016 MDM Support and Integration
    SCCM 2016 and SQL Server 2016 Professional

    System Center Configuration Manager 2016 automates application and device provisioning and updating, streamlines compliance settings control, keeps track of network assets, guards against corporate data leakage, provides health reporting, allows safe self service, and offers a single point of control for managing multi-OS ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can help your organization with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid environments.

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  • GIAC Certified Information Assurance Cybersecurity Firms
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  • Engineer Cisco VTC
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    Progent offers the services of a certified engineer with expertise integrating technology from the leading video conferencing/telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can help your company to plan, configure, expand, or troubleshoot a video conferencing solution that preserves your current investment and maximizes the strategic value of your information network. Progent also offers the expertise of infrastructure consultants able to help businesses of all sizes to create and maintain a communications network that provides the speed, reliability, security, and expandability you need to support your video conferencing/telepresence solution.

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    Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of availability and scalability and is also easy to move to another host. ProSight Virtual Hosting options are built upon mature virtualization platforms that enable small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital investments, system support, and IT management while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.

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    Progent offers several essential kinds of Help Desk services : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Call Center Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco experts gives your clients instant access to a reliable technical group with extensive experience providing phone support and remote access repair for networks based on Microsoft technology. Progent's concentration is on earning the support Helpdesk a positive reputation as a solid contributor to business productivity. Progent's target is to resolve rather than simply report problems.

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  • Symantec Raptor Auditor
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    Progent's Symantec experts can assist you to support legacy Symantec firewall and VPN appliances such as the Raptor and Symantec VelociRaptor line or show you how to migrate to more recent firewall solutions. Progent can also help you design and execute a complete security strategy that can include firewall and VPN devices and software, outsourced security and network protection services, system monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single resource for continuing technical help, administration, training, and security expertise.

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  • Telecommute Jobs Compensation for Senior Network Engineer
    Telecommute Jobs Compensation for Computer Consultant

    Our compensation model is built on revenue sharing, so similar to working as a freelance contractor, your income is directly tied to your work effort. Some Progent support staff focus on lifestyle issues and elect to consult at an easy pace, utilizing our self-determined schedule to follow personal enthusiasms such as mountain biking, motorcycle racing, skiing, surfing, vacations, or sharing private time with family and acquaintances. Other consultants use the chance to earn major dollars via hard effort and extended hours. Progent completely supports both ends of the spectrum plus any point in the middle.

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  • SQL Server 2012 Migration Consulting Services Support Outsourcing SQL Server 2012 AlwaysOn Availability Groups

  • Windows Applications on macOS Help and Support
    24/7/365 Remote Desktop Connection Client for Mac Technical Consultant

    For companies with a mix of Mac and Windows desktops, there are two basic alternatives for using Microsoft Windows-dependent software on an Apple Mac: remote access to a physical Windows PC or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect a Mac to a networked Microsoft Windows-powered computer to run Windows programs and access system resources. Virtual PC for Apple Mac simulates Windows on a Mac computer so you can run Microsoft Windows programs directly. Progent's Mac technology support experts can help your business to manage these solutions for using Windows software on your Macs and can in addition assist your organization to evaluate and install other products for Windows platform simulation.

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    Information Technology Consulting Double-Take Software

    DoubleTake/Carbonite Software offers a family of products designed to provide small businesses a variety of cost-effective solutions for replicating and recovering business-critical workloads such as Microsoft Exchange Server, SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progentís business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite products into small business IT systems to create an advanced level of availability and disaster recovery capability at a budget-friendly price.

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    Progentís Help Desk Co-management service allows your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top shared professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and reporting.

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  • Work at Home Employees Des Moines Expertise - Backup/Recovery Systems Consulting Des Moines, IA Work from Home Employees Des Moines Consulting Services - Backup/Recovery Systems Consulting Des Moines

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