For business networks located anywhere in the state ofIowa, Progent's Microsoft qualified technicians can deliver remote phone support and troubleshooting to fix your computer system troubles quickly and cost effectively. Progent has developed world-class skills, software utilities, and support databases to identify and repair IT problems without the high cost and delays associated with onsite service visits.
If yourIowaorganization is situated beyond the larger metropolitan areas such asDes Moines, Cedar Rapids, Davenport, or Sioux City, your local computer network support choices may be limited in expertise, or unavailable during an emergency. This can result in a network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís staff of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not only the technical skills needed for the job, but a consultant with demonstrated methods for applying those skills to provide excellent network solutions.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt your network. Learn about the complete ProSight line of value-priced managed services for small businesses.
Some Examples of Online Consulting Services Available from Progent for Cisco Routers
Some of the common online Cisco router consulting services offered by Progent's certified Cisco experts are setting up hostname, DHCP, routing maps, NTP, and user accounts; configuring iBGP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing configuration, and line settings; upgrading router's IOS image; configuring and testing router failover; troubleshooting VPN tunnel issues; making a network diagram and documenting router setup; plus security and redundancy strategy.
Online Training Classes for Popular Desktop Applications
Progent offers live online classes for an array of client software. Progent's Online training covers topics that include Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro programming, Publisher collaboration, Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP migration, and Windows 10 management. Live online training provides the benefits of traditional classroom sessions, including immediate interaction between clients and teachers, but eliminates the costs of travel and the challenge of trying to accommodate the schedules of multiple students.
ProSight Network Audits for Checking Network Infrastructure Health
Prosight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner and safer AD implementation. Both options also offer the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. To learn more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.
CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM Premier network security management experts. The Certified Information Security Manager (CISM) committee describes the basic competencies and worldwide standards of skill that information security managers are expected to learn. It gives executive management the assurance that consultants who have earned their CISM certification possess the background and knowledge to provide effective cybersecurity management and consulting consulting.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Migration Consulting for Microsoft Skype for Business Server
Progent's certified Skype for Business consultants can provide online and onsite expertise for organizations of any size to evaluate the benefits of upgrading to Microsoft Skype for Business Server or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or mixed topology; integrate Skype for Business with SQL Server, Exchange, SharePoint and Office; set up HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can help you to create and validate a security environment for your Skype for Business deployment that meets regulatory requirements. Progent can also help you create a hybrid cloud solution that integrates self-hosted Microsoft Skype for Business with the cloud services Skype for Business Online or Teams.
Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was founded in 1999 to validate the knowledge of information technology security experts. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for all of the security services covered within the GIAC certification such as auditing network vulnerability, security incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting incidents.
Consulting and Support Services for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and dependable availability for key applications by providing unified, cross-platform monitoring of physical and virtual resources installed throughout on-premises datacenters and private and public clouds. Progent's consulting group offers world-class online and onsite support to help organizations of all sizes to design, implement, tune, enhance and troubleshoot Operations Manager 2016 solutions. Progent's SCOM 2016 consultants can help you to move to Operations Manager 2016 from earlier versions of Operations Manager or from different monitoring platforms, or combine multiple monitoring tools into a cohesive IT management solution. Progent can also show you how to extend your SCOM 2016 environment to include infrastructure hosted on public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud expertise.
Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide online or onsite support to help organizations of all sizes to plan, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for the technologies that go into creating an end-to-end Cisco Jabber collaboration solution including Cisco network devicesand management software, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.
Contact a Progent Computer Support Expert
To learn how you can contact a Progent computer consultant for remote or on-premises assistance, call 1-800-993-9400 or visit Remote Network Support.