For small company networks located anywhere in the state of Iowa, Progent's Microsoft and Cisco authorized technical experts can deliver remote phone assistance and remote troubleshooting to fix your network issues quickly and affordably. Progent has developed enterprise-class expertise, advanced software utilities, and support knowledge bases to identify and repair network problems without the cost and delays normally associated with onsite technical service dispatches. In case your Iowa small business is located outside of the larger metro areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your local network support choices may be limited in skills, or not available during a crisis. This results in a network environment that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progent's group of field proven network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a broad range of clients. This means you get not only the technical expertise needed for the job, but an expert with demonstrated methods for applying that expertise to assist with excellent network solutions.

Consulting Services for Microsoft System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is designed to offer a unified solution for deploying and administering virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of any size with all facets of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate efficiently from older releases of VMM, develop workflows for creating and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, integrate your datacenter resources with public clouds, set up virtual switches, develop and refine PowerShell scripts, and help you evaluate the potential advantages of new technologies such as Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor professionals can provide advanced Hyper-V consulting and VMware vSphere support.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of WiFi 6 and WiFi 6E APs, security gateways, and switches. Ubiquiti UniFi devices installed across multiple sites with any number of APs can be remotely provisioned and managed with free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, debugging, monitoring, and analytics. Progent offers the expertise of seasoned wireless professionals who can assist you to assess the benefits of UniFi products for your business and assist you to design, deploy, administer, and maintain your UniFi solution. To learn more, visit Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration.

Oracle Database Administration Support and Software Programming
Progent offers online access to an Oracle consultant for Oracle DBA services or an Oracle application developer. Progent can assist you to develop efficient mechanisms for key Oracle DBA activities such as database tuning, backup and restore processes, and information protection, or mentor your in-house staff to use industry best practices for simplifying major management procedures. Progent can in addition provide the services of a PL/SQL programmer to assist your company to design, test, enhance, or migrate Oracle programs that can range from forms to data-driven web commerce sites. Progent offers experience with Oracle SQL Developer, SQL *Plus, and JDeveloper and can also assist you to optimize existing SQL code using Oracle's SQL Tuning Advisor and SQL Access Advisor.

SharePoint 2019 Server and SharePoint Online Consulting
SharePoint Server 2019 offers much of the modern look and feel of SharePoint Online, providing a transitional release between the traditional experience of SharePoint 2016 and the new SharePoint experience. Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide economical online and onsite consulting expertise, application development, and technical support services for organizations of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud infrastructure into a cohesive information management solution. To learn more, visit SharePoint 2019 Server configuration and development services.

Windows Server 2022 Solution Design and Migration Consulting
Windows Server 2022 builds on the technology behind Microsoft Windows Server 2019 and associated products to offer improvements in critical areas that include multi-layer security, integrated support in Microsoft Azure for major Windows Server workloads, unified administration for hybrid on-prem and multiple-cloud environments, plus increased availability for Azure-hosted virtual machines. Progent's Microsoft-certified Windows Server 2022 experts can help your business to design and carry out a smooth migration to Windows Server 2022 using your current network architecture or an updated on-prem, cloud-centric, or hybrid environment. Progent's experts can assist your company to evaluate the strategic value of migrating to Windows Server 2022 and can help you deploy Microsoft Windows Server 2022's innovative features such as zero-downtime Hotpatching, DNS-over-HTTPS security, and Storage bus cache for standalone servers. For more information, refer to Windows Server 2022 solution design and integration expertise.

Citrix Virtual Desktop Consulting
Progent's Citrix-certified desktop virtualization consultants can assist you to design, install, administer, and troubleshoot a virtual Windows desktop and application delivery system by providing Citrix XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can assist you to administer and support a remote datacenter that offers high availability, advanced security, and fast disaster recovery. Progent's Citrix technology experts can also help you manage and support additional virtualization solutions from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or on-premises NetApp SAN consulting services for NetApp's entire portfolio of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN storage solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, system management, security and compliance, disaster recovery, and troubleshooting. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN environments efficiently based on industry best practices.

Shared Help Desk Services
Progent's Co-managed Help Desk service enables your information technology group to split activity for Help Desk services seamlessly between your in-house network support staff and Progent's extensive roster of certified IT service engineers and subject matter experts. Progent's Shared Help Desk service is a collaborative IT support system based on ConnectWise Manage, the industry-leading PSA tool for managing IT support requests, generating trouble tickets, designating ownership, monitoring status, and generating management reports. The price for Level 1 support for Progent's Co-managed Help Desk service is typically less than $18/user/month. To learn more, see Progentís co-managed IT Call Desk services.

Google Cloud Platform (GCP) Planning and Integration Consulting
Progent's Google Cloud Platform (GCP) integration experts offer affordable remote and on-premises support to assist organizations of any size to migrate any part of their critical network infrastructure to Google Cloud Platform services. This can reduce management hassle and hardware costs and allow access to Google's cutting edge AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security strategies.

SentinelOne Product Sales and Configuration Expertise
Progent is a reseller and consulting firm for SentinelOne's Singularity XDR product family, a subscription-based, cloud-centric cyberthreat management platform that incorporates AI software and advanced services to provide comprehensive endpoint detection and response (EDR) and extended detection and response (XDR) for defending against ransomware and other cyberattacks. Find out more about Progent's SentinelOne Singularity product sales and consulting expertise.

IP Voice Integration Consulting Services for a Remote Workforce
Progent can assist small and mid-size companies to configure VoIP solutions to give their at-home workforce the benefit of seamless access to the corporate phone network. To find out about how Progent's consultants can help your remote workers to deploy and troubleshoot VoIP solutions, visit IP voice consulting services for telecommuters.

Team Approach to Service and Problem Escalation
Information technologies have grown increasingly complex. In addition, typical small office networks incorporate solution from many different manufactures. All this makes computer integration and maintenance increasingly challenging. It is unfeasible for even the most capable engineer to have deep knowledge in all facets of computer technology, or broad hands-on experience in the thousands of hardware and software products, versions, and revisions that small companies include in their information networks. Progent utilizes a team approach to network support and depends on subject matter specialists to bring high-level knowledge when needed to fix complex problems effectively, at the least cost to you.

Dynamics GP (formerly Great Plains) Support
Microsoft Dynamics GP 2015 R2 features an updated architecture that improves cloud integration, supports popular handheld devices, allows single login with Azure AD, and tightens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants have the broad knowledge and hands-on experience to resolve the many technical and business issues involved with maintaining Microsoft Dynamics GP 2015 R2 and can assist your organization to plan and carry out an efficient migration to the latest version of Microsoft Dynamics GP that will maximize the business value of your investment in this mission-critical product.

Talk to a Progent Network Consultant
To see how you can access a Progent computer support expert for online or onsite support, call 1-800-993-9400 or visit Remote Network Support.



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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it.

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