For small office networks located within the state of Iowa, Progent's Microsoft authorized consultants can provide remote phone assistance and remote troubleshooting to fix your network systems troubles quickly and cost effectively. Progent has developed world-class skills, advanced software utilities, and support knowledge bases to troubleshoot and repair network problems without the expense and time delays associated with in-person technical service calls.
If your Iowa company is located outside of the larger metro areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby computer network support options may be limited in technical expertise, or not available during urgent situations. This can result in a network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís team of expert network engineers average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a wide range of technical tasks for a diverse range of clients. This means you obtain not just the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to provide efficient network solutions.
Temporary CIO Support Services
Progent can supply organizations with an IT management professional who can serve as a part-time CIO. This experienced technology officer can provide long-term direction to assist your company to deploy appropriate technology to enhance business operations so they match more closely with your business goals. Your business can create and install a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer. Key services Progent's temporary Chief Information Officer can perform include growth strategies, planning IT budgets, building and tracking models for Return on Investment, reengineering business processes, negotiating contracts with vendors, establishing security and compliance policies, cash flow management, automating data center management, patch control, IT asset documentation control, and business continuity planning.
Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progentís business information reporting experts offer remote and onsite expertise to assist your organization with any facet of business intelligence (BI) reporting ranging from debugging or enhancing applications to planning and deploying an advanced BI solution. Progent's BI experts can assist you to maintain your current reporting system, help you to upgrade reports from a discontinued reporting product to a modern solution, and provide as-needed online training to meet your specific requirements. Progentís management reporting and analytics consultants offer expertise in all popular BI reporting tools including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools such as Power Pivot and Power View, Report Designer and Report Builder.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that indicates mastery in network security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that candidates pass a comprehensive test given by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified network security audit consultant trained to help businesses in the fields of information systems audit process, IT administration, network assets and architecture lifecycle, IT support, safeguarding of data assets, and disaster recovery preparedness.
ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about the complete ProSight family of affordable network management outsourcing services for small organizations.
Easy Sign-on and Pricing Model
Progent's easy by-the-minute billing policy has no complicated contracts, retainers or hidden charges. Many competitors have minimum charges or other extra charges that drive up support costs. For remote support from Progent during normal business hours, you pay only for the time spent resolving your problem. If it only requires ten minutes to solve your issue, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when a Progent expert is actually onsite solving your issues. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might be charged for our expertís travel time, but not an increased emergency rate. Since Progent has a large pool of engineers located throughout the entire service territory, an available expert is usually close by to assist. Progent can also provide onsite technical support to most zip codes in the United States within 24 hours of answering a service call. Progent's remote support group has provided help to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)
iPhone and iPad Integration
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to assist you to plan, deploy, and fix any aspect of your iOS and Windows integration efforts and is available for short-term jobs to help you through specific technical roadblocks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you build or maintain a highly available, secure and efficient infrastructure that is best suited to your computing model. Progent can also provide remote or on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that optimizes the business value of your information system.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure consultants and CUBE configuration consultants can help your business to design, integrate, maintain, debug and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent offers affordable online or on-premises expertise to help companies to migrate efficiently to an advanced unified communications ecosystem that offers accelerated return on investment. Progent's certified Microsoft unified communications experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business or Lync Server for connectivity to a SIP-based IP PSTN trunk.
Microsoft Azure Cloud Integration Consulting Services
Progent's Azure cloud integration experts can assist you with every aspect of Microsoft Azure migration including requirements definition, prerequisites evaluation, system design, pilot testing, implementation, centralized management, performance optimization, license controls, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist your IT staff to configure and debug firewalls and VPN tunnels so your clients can safely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to create a hybrid environment that seamlessly integrates on-premises datacenters with Azure resources.
Citrix Certified XenServer Virtualization Consulting Services
Progent's Citrix XenServer virtualization engineers can help your company to understand the business benefits of XenServer as well as additional Citrix products, and can help you to design, validate, execute, troubleshoot, and support a Citrix XenServer solution. Progent can also analyze your current XenServer deployment and help you to enhance consolidation, responsiveness, security and compliance, availability, and recoverability.
Deployment Consulting for Lync 2013
Lync Server 2013, now called Skype for Business, enables businesses of all sizes to build a manageable and secure communications ecosystem that supports a BYOD computing model with IM, presence, audio/video and web meetings with application sharing, and both IP-based and PSTN calling enabled for a wide assortment of stationary PCs and handheld clients. Progent's certified Lync Server 2013 experts can help your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Microsoft Lync Online) or hybrid model appropriate for your current and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver custom webinar and on-premises training to your IT team and end users. Progent has in-depth expertise in key components of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook clients, Excel and PowerPoint. Progent's Skype for Business experts can also help you to plan and implement out a smooth upgrade to Skype for Business.
Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a converged voicemail platform that promotes teamwork by providing a variety of options for retrieving calls and messages within an environment that is easy to implement and administer. Unity Connection lets you access and manage voicemail messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to medium businesses and corporate branch locations with up to 500 workers. Progent's Cisco-premier CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your CUE deployment delivers significant competitive value.
SharePoint Server Consulting Services
Progent's Microsoft-authorized SharePoint 2013 specialists, SharePoint 2010 engineers and Office SharePoint Server 2007 support professionals can assist you to evaluate the economic justification for deploying the latest release of Microsoft SharePoint, advise you on the most appropriate version of Microsoft SharePoint for your application, provide setup and deployment expertise, help you to set up MS SQL Server as a back-end database manager, improve your network integrity, integrate your off-the-shelf and custom application programs to operate with SharePoint Server, design a comprehensive security strategy that includes portal solutions, and deliver maintenance and Contact Center support.
Contact a Progent Computer Support Expert
To find out how you can get in touch with a Progent computer consultant for online or onsite expertise in , phone 1-800-993-9400 or visit Remote Computer Help.