For business network systems located within the state of Iowa, Progent's Microsoft authorized technical team members can deliver phone assistance and troubleshooting to fix your computer system issues fast and cost effectively. Progent has developed top-notch expertise, advanced software tools, and support knowledge bases to diagnose and fix IT problems while avoiding the cost and delays associated with onsite technical service calls.
If your Iowa business is located beyond the larger urban areas such as Des Moines, Cedar Rapids, Davenport, or Sioux City, your nearby computer support options may be limited in expertise, or not available during urgent situations. This results in a office network that is unstable or causing wasted time due to technical problems going unresolved for too long. Progentís team of field proven network professionals average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of customers. This means you get not only the technical skills needed for the task, but a professional with field proven methods for applying those skills to assist with excellent network solutions.
Best Practices Applied by Expert Engineers
Many organizations situated away from areas with plentiful network engineers utilize less qualified or unseasoned local consultants for vital network support. This can produce a network that is undependable or inefficient. Progentís staff of Microsoft and Cisco certified engineers average over a decade of hands-on industry experience, in the front lines of network support, performing an extensive range of technical services for a diverse mix of customers. This means that with Progent you receive not only high-level computer network skills, but an engineer who understands computer industry leading practices in using that knowledge to solve real-world information network issues efficiently and in a repeatable way.
Wide and In-depth Knowledge of Office Networks
Progentís group of over 100 network consultants means customers can take advantage of the leverage of more than a thousand years of combined background and shared knowledge to fix the most difficult system problems. Progentís accredited network consultants have the experience to identify fixes fast and implement them affordably.
Microsoft SQL Server 2012 Consulting Services
Progent can provide the expertise of certified SQL Server 2012 consultants and experienced database application programmers, DBAs, project managers, Cisco-certified network engineers, business continuity specialists, and data security consultants to help you to manage your Microsoft SQL Server 2012 solution and define an efficient and secure network infrastructure that lets you realize the full business benefit of SQL Server 2012. Progent can also assist your organization to upgrade to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.
Online Consulting for Windows Server 2008 R2
The complexity and versatility of Windows Server 2008 requires an information technology expert with practical experience and diverse knowledge in designing and building cohesive and comprehensive business information solutions. The professional experience of Progent's Microsoft-certified Windows Server experts, with an average of over ten years of background supporting Microsoft-powered solutions, helps insure your success in maintaining and managing your Microsoft Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also help you to assess the benefits of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid network model that combines on-premises resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.
Amazon AWS Cloud Planning and Integration Consulting
Progent's Amazon Web Services (AWS) integration experts offer affordable remote consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you create all-cloud or hybrid environments that efficiently incorporate Amazon AWS resources. Progent offers as-needed expertise or Progent can deliver comprehensive project management outsourcing to help you migrate smoothly to the Amazon AWS platform.
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact your network. Learn about Progent's entire ProSight family of low-cost network monitoring and management services for small and mid-size businesses.
Migration Help for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration consultants can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Online and on-premises evaluation and upgrade support for Windows 10 provided by Progent's experts include ROI analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter access, security and compliance, streamlined deployment and administration, infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and users, and post-migration Call Center support services.
Cisco ASA and PIX Firewall and Firepower Services Expertise
The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can help your company to manage your existing PIX or ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can help your organization to design, integrate, optimize, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or onsite access to a certified CCIE specialist to help you to plan, deploy, administer and troubleshoot unified communications networks that incorporate Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting companies of any size to create advanced collaboration ecosystems by providing services that include Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, Voice over IP and video phones setup, and Cisco wireless IP phone solutions. Progent's consultants can assist you with Cisco's entire library of UC applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.
After-hours Remote Technical Support
Progent's economical extended hours remote support program offers companies round-the-clock access to remote support from Progent's Technical Response Center. Services offered beyond normal work hours include resolving problems with Microsoft servers, Microsoft Windows desktop support, assistance with Microsoft Office programs, system backup and recovery, and fundamental routing and switching help for Cisco technology.
Collaborative Approach to Service and Technical Issue Escalation
Information technologies have grown increasingly sophisticated. At the same time, typical small office networks incorporate products from dozens of different suppliers. This makes computer integration and support increasingly challenging. It is impossible for even the most capable individual to have deep knowledge in all areas of computer technology, or extensive hands-on experience in the enormous range of hardware and software products, models, and revisions that small businesses include in their IT systems. Progent follows a team approach to network support and depends on application specialists to bring high-level skills when needed to resolve the most intractable technical issues efficiently, at the lowest cost to your company.
Consulting and Troubleshooting Services for System Center 2012 Operations Manager
Progent's Microsoft-certified System Center 2012 Operations Manager consultants have more than a decade of experience planning, implementing, enhancing and fixing SCOM environments and can provide companies of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to help you to fix critical issues detected by SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) expertise to help you to upgrade efficiently from SCOM 2012 to Operations Manager 2016.
Talk to a Progent Network Consultant
To find out how you can contact a Progent computer support expert for remote or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Help.