For small company computer networks located in the state ofIdaho, Progent's Microsoft qualified engineers can provide remote phone assistance and troubleshooting to repair your computer network problems fast and affordably. Progent has acquired enterprise-level skills, sophisticated tools, and support knowledge bases to troubleshoot and repair network problems without the expense and time delays associated with on-site service calls.

If yourIdahosmall business is located outside of the larger urban areas such asBoise City, Pocatello, Idaho Falls, or Lewiston, your nearby network support options may be limited in skills, or not available during an emergency. This can result in a network environment that is unstable or causing productivity loss due to technical issues continuing for too long. Progentís group of field proven network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a extensive range of technical tasks for a diverse range of customers. This means you get not only the technical know how needed for the job, but a consultant with proven methods for applying that expertise to provide affordable network solutions.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can provide a variety of network consulting services to help companies of any size to maintain, manage, and troubleshoot environments that include workstations, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration assistance.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent is the leading source of convenient, quick, and economical access to Cisco CCIE Certified support professionals. CCIEs are recognized network gurus who are awarded this top-level certification only through strenuous testing by Cisco. CCIEs are able to handle the most complicated issues associated with network planning, setup, troubleshooting, and service. Progentís CCIE experts cooperate intimately with Cisco in-house staff in identifying issues with Cisco's IOS platform and developing workarounds or acquiring patches to resolve problems. Progent can provide quick contact with a CCIE by telephone so you are able to receive immediate help for tough network problems that are impacting business productivity but are outside the scope of your local IT support providers.

High-level Project Management Experts
For enterprise project management assistance, Progent can provide the services of senior information technology professionals with decades of experience as IT project managers for application development, information systems deployment, and process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers offer advanced management expertise to help enterprise customers to follow best practices to ensure that major projects are completed on schedule and on budget.

Microsoft Dynamics NAV Consulting
The updated release of Microsoft Dynamics NAV ERP offers several new features including specialized Role Centers, improved analytics and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV consulting experts can provide software development, configuration and debugging support to enable you to take advantage of Microsoft Dynamics NAV. Progentís consultants can assist you to connect MS Dynamics NAV to other services and applications. Also, Progent can help you to design and analyze data warehouses so you can improve your understanding of your operations, acquire additional clients, expand your marketing strategies, and form productive alliances.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection specialists can help you to configure Progent's ProSight Email Guard Security Gateway to use your content policies for scanning the content of outbound email messages and attachments and preventing the transmission of confidential or inappropriate information or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid being blacklisted and keep in compliance with industry security standards and regulatory requirements like HIPPA, Sarbanes-Oxley and PCI DSS. Read more about Progent's complete ProSight portfolio of low-cost outsourced network management services for small businesses.

Consulting Support for Network Support Companies
Progent's consulting for IT support businesses allows you to use Progent's information technology experts while retaining your own service brand as a seamless arm of your IT consulting organization. For details about Progent's support services for IT service businesses, visit Progent's consulting support for network service providers.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer online or on-premises support to assist businesses of all sizes to design, deploy, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers in-depth support for the products, technologies and services that make up creating a cohesive Jabber solution including Cisco network appliancesand management software, Microsoft Office 365 applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP trunking, WiFi networks, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and other components of a modern collaboration solution.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or onsite access to a certified CCIE specialist to help your business to plan, implement, administer and repair converged communications environments that incorporate Cisco Unified Communication technology in a local, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have extensive backgrounds helping companies of all sizes to build collaboration ecosystems by delivering expert services that include Cisco Unified Communications Manager (CUCM) and CallManager planning and deployment, VoIP phones setup, and wireless IP phone deployment. Progent can assist you with Cisco's extensive portfolio of UC applications like Cisco Jabber, WebEx, Unity Express, Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.

Progent's Consulting and Training Services for Microsoft Office and Office 365
Progent's Office and Office 365 consultants can assist businesses to integrate Microsoft Office desktop and Microsoft Office 365 apps including Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless productivity solution that offers quick ROI and promotes better business outcomes. Progent can help you to interface Microsoft Office or Office 365 apps with each other and with additional key Microsoft technologies such as SharePoint Server, Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent can also assist you to fix compatibility issues with various versions of Office and can provide customized online Microsoft Office and Office 365 instruction to individual users and teams.

Short-Term Staff Augmentation Services
Progent's temporary IT staffing services enable organizations to respond to the need for network professionals without incurring the expense and hassle associated with identifying and recruiting reliable technical workers and without adding to your permanent workforce. For details about Progent's temporary staff augmentation services, go to Progent's short-term IT staffing services.

Talk to a Progent Network Support Expert
To learn how to get in touch with a Progent network consultant for remote or on-premises assistance, phone 1-800-993-9400 or visit Remote Network Help.

An index of content::

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    When performing consulting projects for enterprise customers, Progent follows a structured approach based on specified milestones so as to achieve budgetary, timing and technical goals while minimizing business disruption. Progent's Enterprise Services Project Methodology follows industry project management standards derived from the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture recommendations, pilots, design tuning, and professional deployment. All phases are documented to make available a comprehensive description of IT services delivered and to help in ongoing network support.

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    Hyper-V 2016 incorporates key features initially designed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically improves the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consultants can assist you to assess the benefits of Hyper-V 2016 for your business, configure pilot systems to confirm the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network architecture for a cloud-centric or hybrid deployment, create and carry out a smooth upgrade strategy, educate your IT administration and technical support staff, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 investment gives you the highest possible business value.

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    Progent offers support expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and manage a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.

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    Progent's Check Point Software firewall consultants can help you plan, integrate, and administer firewall solutions built around Check Point Software NGFW firewall appliances and Check Point's cloud-based security services. Progent's consultants can also assist you maintain legacy Check Point firewalls or migrate smoothly to Check Point's modern security gateways.

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    Progent can help small and medium-size organizations to provide their home-based employees with seamless access to public cloud resources.

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    Progent can assist your organization to deploy Cisco's infrastructure products to build a solid foundation for your onsite, private cloud, or hybrid-cloud data center and improve operations in vital areas such as compute and storage utilization, security and compliance, versatility, reliability, and recoverability.

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    Immediate Professional Mac Infrastructure

    Progent's Apple Mac networking engineers can assist you with a wide array of system foundation issues such as system architecture, off-site and mobile connectivity, internetwork compatibility, protection, and new technologies including Voice over IP and fast wireless connectivity. For business networks built exclusively on Apple Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent has the experience and depth to handle the challenge of planning, configuring, and supporting a network infrastructure that is robust, safe, efficient and aligned with your corporate goals. Progent can help you configure Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan SAN systems. Progent can also provide certified professionals to help you with Cisco routers and switches.

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    Progent can provide the cost-effective services of online Internet connectivity experts to assist your company to evaluate or enhance your ISP services so your Internet access solution meets your business needs. Support services provided by Progent include evaluation of your existing bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and managing a seamless move to a different carrier and/or service arrangement. Network provisioning can include optimizing current routers and deploying additional ones, setting up firewalls, and designing dependable BGP architectures.

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    Progent's webinar training classes provide small businesses the cost savings, convenience, and versatility of virtual learning and the proven pedagogic methods of experienced teachers who use advanced collaboration software to simulate real-time, participatory classes. Progent can provide online training for key desktop software including components of Microsoft Office such as Office Excel, Word, Publisher, and Outlook: Microsoft Dynamics business accounting and analytics software including MS Dynamics GP; as well as other popular desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progentís experienced Cisco IT security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting services covering infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to scalable enterprise-level products, Cisco PIX and ASA Firewalls provide advanced protection, performance, and high availability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built platform, minimizing possible OS-specific security holes.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and optimizing performance, designing or validating business continuity strategies, mitigating compatibility problems, and establishing training systems for the latest products and technologies. For Progent clients without sufficient internal resources to configure effective pilot environments, the lab reduces capital costs and technical risk while keeping vital IT initiatives on schedule.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can assist your business to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

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