For business networks located within the state of Idaho, Progent's Microsoft and Cisco qualified technical experts can deliver phone help and remote troubleshooting to fix your computer network problems quickly and affordably. Progent has developed enterprise-class skills, software utilities, and support databases to diagnose and resolve computer network problems while avoiding the high cost and time delays normally associated with in-person service calls.

If your Idaho small business is located beyond the larger metropolitan areas such as Boise City, Pocatello, Idaho Falls, or Lewiston, your nearby computer support choices may be limited in technical capability, or not available during urgent situations. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of seasoned network engineers average more than 12 years of real-world industry experience, in the trenches of network support, performing a large range of technical tasks for a varied range of clients. This means you get not just the technical competency needed for the task, but a professional with proven methods for applying that expertise to deliver excellent network solutions.

ProSight IT Asset Management for Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight family of managed IT services for small businesses.

Advanced Project Management Experts
For enterprise project management assistance, Progent offers access to veteran IT experts with decades of background as technology project managers for application development, business technology implementation, and business process engineering working with organizations from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer world-class management skills to help enterprise clients to adhere to leading practices to make sure major projects are successfully completed on schedule and on budget.

Cisco Unified CM and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager, previously named CallManager, is the foundation of Cisco's collaboration solution. Unified Communications Manager and Unified Communications Manager Express provide a location-independent IP-PBX by integrating tightly with applications such as Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can help with any aspect of Unified Communications Manager support and debugging in areas that include integrating Cisco Voice over IP phones and video phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, creating UCS server failover systems for high availability, and integration with Exchange Server.

Microsoft Project Server Consulting
Progent's certified Microsoft Project Server experts can provide advanced online and on-premises support for Project Server and for Microsoft products that work in conjunction with Project Server. Consulting support services offered by Progent include Project Professional and Project Web App integration, SharePoint 2013 design and configuration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting,Excel and Office 365 Excel development, plus Office PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE network engineers to help you to optimize your environment to accommodate local, branch office, at-home, and mobile workers so they can utilize Microsoft Project Server to collaborate safely and productively. Progent's network security engineers can assist your IT team to plan and enforce security workflows that protect important project information without interfering with the efficient exchange of legitimate data.

Broad Experience with Microsoft's Leading Server Technology
Progent's group of computer network consulting experts can help large organizations to architect, set up, and manage major rollouts of key Microsoft technologies by offering support such as Microsoft Active Directory configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2013 configuration, Skype for Business Server migration consulting and Microsoft Lync Server integration, plus Microsoft SQL Server 2016 upgrades and SQL Server 2014 programming. Progent has worked with some of the world's largest companies to integrate solutions powered by Microsoft products and can provide branch office consulting services for enterprises with local offices in the San Francisco Bay Area or larger cities across the U.S.

Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup software offers small businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your exposure to data loss, military-grade encryption, item-level recovery capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and for vCenter for handling larger deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and offers a broad array of services to help you to design, deploy, manage and troubleshoot a backup/restore solution based on Altaro VM Backup software. To read more, visit Altaro VM Backup Consulting.

Microsoft Access Software Programming
Progent's Office Access consultants can provide cost-effective online support for all editions of Microsoft Access including Access desktop and Access Web App and offers expert help for Access application programming, database migration, performance optimization, report design, and troubleshooting. Progent also offers tailored webinar classes for Office Access development and DBA services.

Virtualization Support
Virtualization technologies allow businesses to maximize resource utilization, simplify network administration, and enhance workload uptime and data protection. run several virtual machines on a single actual processor. Common applications for virtualization include hardware efficiency, inexpensive platforms for applications that require older OS software, and economical quarantining of application development or testing environments from on-line ones. Progent's virtualization technology consultants offer Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, Windows 2008 Hyper-V Virtual Server consulting, VMware vSphere and vCloud deployment, VMware NSX virtual network design and management, and Citrix XenServer support. Progent can deploy virtual machines to maximize performance, fault tolerance and manageability while at the same time cutting expenses; propose and verify disaster recovery strategies that reduce downtown in the event of a catastrophic failure; and deliver continuing support, troubleshooting, and consulting services as virtualization technology advances.

Active Directory (AD) Design and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory experts have deep experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, corrupted Active Directory objects, removal of test application configuration objects in on-line Active Directory environment, and restoration of unsuccessful setups of AD and AD-integrated applications. Progent is also experienced in using advanced AD utilities like NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address important areas such as Active Directory naming conventions, hierarchical structure, IT administration model, use and design of group policy objects, plus security and auditing specifications. Progent can also anticipate the impacts of server and service configurations on capability and speed. Progent can assist businesses to design and implement deployments of AD Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.

Contact a Progent Computer Support Expert
To learn how you can contact a Progent computer consultant for online or on-premises help in , call 1-800-993-9400 or visit Online Network Help.














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