For small office network systems located within the state ofIdaho, Progent's Microsoft and Cisco authorized engineers can provide phone support and remote troubleshooting to repair your computer system troubles fast and cost effectively. Progent has developed enterprise-level skills, sophisticated utilities, and support knowledge bases to identify and fix network problems without the cost and time delays normally associated with in-person service calls.

If yourIdahosmall business is located outside of the larger urban areas such asBoise City, Pocatello, Idaho Falls, or Lewiston, your nearby network systems support choices may be limited in expertise, or not available during urgent situations. This results in a computer network that is unstable or causing wasted time due to technical problems persisting for too long. Progentís team of expert network engineers average more than ten years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of clients. This means you obtain not just the technical know how needed for the task, but an expert with field proven methods for applying those skills to provide excellent network solutions.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice specialists offer Cisco UC560 consulting services to assist you to maintain your legacy UC500 VoIP gateway or plan and implement a smooth migration to a modern VoIP system.

Amazon AWS Planning and Integration Consulting
Progent's Amazon AWS cloud planning and integration consultants can provide cost-effective remote consulting to assist companies to access Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable high-performance storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN technology and can help you create cloud-based or hybrid ecosystems that seamlessly incorporate Amazon AWS services. Progent can provide occasional expertise or Progent can provide comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS cloud platform.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA to verify a consultant's ability to design, deploy, and maintain information system controls to reduce network risk. Progent offers the expertise of a CRISC-certified risk management consultant to assist your company to create and carry out a risk management strategy based on leading practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.

Unified Communications Manager and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, functions as the center of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified CM Express offer a location-independent IP-PBX solution by integrating closely with applications like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified Cisco Unified CM experts can help with any aspect of Unified Communications Manager support and debugging in areas such as integrating VoIP phones and desktop video IP phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE support, designing UCS server clustering systems for high availability, and integration with Microsoft Exchange Server.

Easy Sign-on and Pricing Model
Progent's simplified by-the-minute billing model has no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra fees that increase service. For remote support during regular business hours, you only get charged for the time spent working on your issue. If it only takes ten minutes to fix your issue, then you are only charged for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you pay only for the time when Progent's consultant is actually on-site solving your problems. Just Progent's value priced by-the-minute rate. For emergency same-day onsite service calls, you might be charged for our engineerís travel time, but never an increased emergency rate. Because Progent has a large pool of engineers located within the entire service territory, an available consultant is typically near to help. Progent can in addition dispatch onsite technical support to the majority of zip codes in the U.S. within 24 hours of answering a service request. Progent's online technical support group has delivered assistance to small companies in every state (See Progent's customer testimonials.)

Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers high-level online expertise for disaster recovery/business continuity planning, testing, and training to help you to respond to potential catastrophes, reduce service disruption for your vital network functions, eliminate lost information, and meet examiners' letters and contractual requirements. Progent's business continuity experts can team with your executive and network administration staff to perform risk and business impact analysis, identify interdependencies, identify the resources required to run your business, determine crucial network services and define allowable recovery times, select colocation sites, set up secure remote access capability for crucial workers, implement notification mechanisms and assign duties for staff, write a complete recovery and test plan, and provide training for management and technical staff to carry the agreed upon plan. Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery experts can assist you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure public cloud.

Juniper Support
Progent's Juniper-certified network consultants can help your company to design and implement Juniper Firewall and VPN technology, enhance and support your network infrastructure, and upgrade smoothly from discontinued products to the latest versions. Progent's Junos OS engineers can provide support for Juniper's flagship network control software to help your business to streamline the management and strengthen the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system products and can assist organizations manage networks that include a combination of Juniper's software platforms.

ProSight Active Security Monitoring Next-Generation Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's complete ProSight series of value-priced network management outsourcing services for small and mid-size organizations.

BI Reporting Consulting
Progentís BI reporting consultants can provide remote and on premises expertise to assist your organization with any facet of BI reporting ranging from troubleshooting or modernizing applications to planning and implementing a comprehensive business intelligence environment. Progent's BI consultants can help you to support your current reporting environment, help you to upgrade reports and databases from an outdated reporting platform to a current one, and deliver as-needed online mentoring tailored to your specific requirements. Progentís management reporting and analytics consultants can provide expertise in the leading BI reporting and visualization tools including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.

Failover Clustering Consulting for Microsoft Windows Server
The failover cluster feature set incorporated into the most recent releases of Microsoft Windows Server has been radically redesigned to streamline the deployment, configuration, and administration of clusters and to offer improved levels of network availability, security, performance, and versatility. New or improved features include automated cluster verification, revamped configuration and deployment, improved cluster management, new cluster infrastructure for increased availability, hardened security and quorum models, elimination of failure points, more disk and RAM capacity, enhancements for geographically dispersed clusters, and live migration capability for Hyper-V virtual servers. Progent's certified cluster technology consultants can assist you evaluate the advantages of failover clusters, plan and implement a deployment, educate your IT personnel to administer your failover clusters, deliver ongoing consulting and technical help services, and create and test a business continuity plan. Progent's Windows Server 2019 failover cluster experts and Windows Server 2016 disaster recovery/business continuity experts can help you you to design and build an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's Azure cloud.

IP Voice Integration Expertise for Telecommuters
Progent can help small and medium-size companies to configure VoIP technology to provide their at-home workforce the advantage of transparent extensions of the company phone system. To find out about ways Progent's experts can assist your telecommuters to integrate and troubleshoot IP voice solutions, go to IP voice consulting expertise for teleworkers.

Expert Wireless Consulting and Support Services
Progent's wireless technology consultants offer wide-ranging backgrounds in the integration and maintenance of wireless networking technology and can help your IT team to plan, deploy, administer and troubleshoot wireless solutions that are compliant, resilient, expandable, simple to manage and use, able to support your vital applications, and seamlessly integrated into hybrid cloud environments. Online and on-premises Consulting services available from Progent span a variety of wireless solutions such as smartphone and tablet integration, Wi-Fi infrastructure planning and installation, wireless site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Microsoft Exchange Server 2010 Migration Support
Progent's Microsoft-certified Exchange Server 2010 consultants can assist your organization to manage and troubleshoot your current Exchange Server 2010 environment or provide the assistance of certified Exchange 2016 consultants and Office 365 Exchange Online specialists to help you determine the benefits of migrating to a modern release of Exchange Server that delivers fast ROI by improving your workers' efficiency, lowering the cost of equipment and service, simplifying management, and consolidating your vital communications platforms.

Contact a Progent Computer Consultant
To find out how you can contact a Progent computer support expert for remote or onsite support, phone 1-800-993-9400 or go to Online Computer Help.



An index of content::

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    Progent can provide affordable remote support to help companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.

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    Remote 24x7 monitoring, proactive alarms, and actionable reports are vital to maintaining the proper operation of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of all sizes can afford a degree of protection that was previously reserved for enterprises. Progent offers several RMM solutions available as economical services designed to assist your company to detect and resolve a an array of IT network issues before they get big enough to hurt productivity.

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    Progent's Citrix-authorized consultants can assist you to evaluate the strategic advantages of XenServer as well as additional Citrix products, and can help your IT organization to plan, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can also analyze your current XenServer environment and show you how to enhance consolidation, performance, security and compliance, availability, and recoverability.

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    Cisco's PIX firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent still offers technical support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to migrate to the latest firewall products available from Cisco. Progent's Cisco-certified experts can help your company design and implement an efficient upgrade to Cisco ASA 5500-X firewalls following leading practices.

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