For small business networks located anywhere in the state ofIllinois, Progent's Microsoft and Cisco qualified technical experts can deliver online assistance and troubleshooting to fix your computer network issues quickly and affordably. Progent has acquired enterprise-level skills, software tools, and support databases to identify and resolve network problems while avoiding the high cost and time delays associated with in-person technical service calls.

If yourIllinoisorganization is situated beyond the larger metro areas such asChicago, Aurora, Rockford, or Naperville, your nearby network systems support choices may be limited in expertise, or not available during an emergency. This can result in a network environment that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís group of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical tasks for a varied range of clients. This means you get not just the technical skills needed for the task, but an expert with demonstrated methods for applying that expertise to provide cost effective network solutions.

Full Range of Security Assistance
Progent's CISM, GIAC, and CISA certified security consultants can help you to perform comprehensive security evaluations, restore operations quickly from compromised security, configure firewalls, configure secure techniques for remote and mobile access, install spam and virus protection and email encryption, and create a company-wide security strategy based on round-the-clock automated network monitoring. Progent's ProSight suite of managed security monitoring services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection for centralized endpoint security.

Online Support for Microsoft Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based systems anywhere in the United States. Progent's certified engineers have the expertise to help you to troubleshoot and solve tough network problems rapidly and affordably. The scope of information technology expertise represented by Progent's staff of engineers allows them to escalate even the most difficult issues to appropriate subject matter experts as required. Whether you require occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level expertise without the cost and management overhead of running a big internal support organization.

ERP Consulting Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates over 25 years of experience helping manufacturing and distribution companies to simplify complex supply chains and improve the efficiency of key business processes to get products to market fast and adhere to customer schedules dependably. Progent offers the expertise of an ERP consultant with over 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises consulting that can range from occasional guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, CPQ, web site integration, technical support, data conversion, Amazon AWS integration, disaster recovery planning, and database administration. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Microsoft Desktop Virtualization Consulting
Microsoft's desktop virtualization technologies reduce the work required for network managers to install applications so that they are consistent across an entire workforce, offer the ability to manage access to critical data, and enable fast deployment of new or upgraded desktops. In Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies client connectivity, improves performance, tightens security, centralizes management, and offers a nearly transparent user environment. Progent's desktop virtualization engineers can assist you to evaluate the business benefits of Microsoft's virtual desktop technologies, set up pilot and production deployments, optimize your system infrastructure to support virtual desktops effectively, evaluate and resolve security problems, and train your IT managers to follow industry best practices to gain a fast ROI from desktop virtualization.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for Juniper Consulting
Progent's
Juniper-certified network consultants can assist your company to design and implement Juniper Firewall and VPN platforms, optimize and support your infrastructure, and migrate efficiently from discontinued equipment to current versions. Progent's Junos OS consultants can provide expertise with Juniper's premiere network control software to help you to simplify the administration and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software products and can help you maintain environments that incorporate a combination of Juniper's software platforms.

Consulting and Troubleshooting Expertise for SCVMM 2012
Progent's SCVMM 2012 consultants can assist businesses of all sizes to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your business to migrate from an earlier edition of SCVMM or from another virtualization management system, and Progent can show you how you to optimize and repair your current SCVMM 2012 ecosystem so you realize the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to help you to plan and carry out a smooth upgrade from SCVMM 2012 to Virtual Machine Manager 2016 in order to benefit from new security features, high availability VMM storage options, and other improvements.

Eliminate Dependence on Freelance Consultants
By building a relationship with a full-service computer consulting and support organization like Progent as opposed to a freelance consultant, your company is assured timely access to experienced experts whenever you require them. You do not have to worry that illness, training, time off, or conflicting jobs with different customers will cause you to be with no support when you have a crisis.

IP Voice Platforms Expertise for Telecommuters
Progent can assist small and medium-size organizations to implement IP voice solutions to give their telecommuters the advantage of transparent access to the company phone network. To learn about ways Progent can assist your teleworkers to integrate and troubleshoot IP voice solutions, visit VoIP expertise for an at-home workforce.

VMware NSX Virtual Networking
VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation independent of the physical components making up the basic IP network. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also permits non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate Service Level Agreements and prove compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly restore the entire logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to plan, configure, test and administer a DR system powered by VMware SRM and VMware NSX.

Progent's Consulting Support for Microsoft Windows Server Essentials
Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small businesses to make the move from the older stand-alone in-house datacenter to the contemporary hybrid computing model that combines local and cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consultants offer budget-friendly online consulting and technical support services for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible business benefits of migrating to Essentials and implementing a hybrid local/cloud design for your network ecosystem. Progent can provide full-service project management support so you can design and execute a smooth migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online applications and services. (Find out about Progent's Office 365 integration solutions with on-premises Exchange and Microsoft Azure planning and integration consulting services.) Progent also offers as-needed consulting, technical support, and training.

Progent's Consulting and Development Support for SQL Server 2014
Microsoft SQL Server 2014 incorporates significant improvements in key areas including performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works transparently with all types of applications including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite consulting services that include planning, deployment, administration, remediation, and software development services to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment. If you are currently running Microsoft SQL Server 2014, Progent can assist your company to carry out an efficient upgrade to SQL Server 2016.

Failover Clustering Support for Microsoft Windows Server
The failover server cluster feature set built into the most recent versions of MS Windows Server has been dramatically re-engineered to streamline the installation, configuration, and administration of server clusters and to provide greater levels of network dependability, protection, efficiency, and versatility. New or improved features include cluster Validation, easier configuration and installation, unified cluster administration, new cluster architecture for increased uptime, hardened protection and quorum models, fewer failure points, greater disk and memory capacity, improvements for multi-site clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's Microsoft-certified failover cluster consultants can assist your company evaluate the business benefits of failover clusters, design and execute an installation, train your IT staff to manage your cluster environment, deliver ongoing consulting and support services, and create and test a disaster recovery procedure. Progent's Windows Server 2019 failover cluster consultants and Windows Server 2016 disaster recovery experts can assist you you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

Planning and Support Expertise for System Center 2016 Operations Manager (SCOM 2016)
System Center 2016 Operations Manager helps to promote consistent performance and maximum uptime for critical workloads by offering unified, mixed-platform tracking of IT resources deployed throughout local systems and private and public clouds. Progent's SCOM consulting team offers world-class remote and onsite expertise to help organizations of all sizes to plan, integrate, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent's Operations Manager 2016 consulting experts can help your company to move to Operations Manager 2016 from earlier releases or from different monitoring products, or combine multiple monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to incorporate resources hosted on public clouds by providing Microsoft Azure integration consulting and Amazon AWS hybrid cloud solutions.

Collaborative Approach to Service and Technical Problem Escalation
Computer networks have grown increasingly complex. At the same time, typical small business networks include products from many different vendors. This makes computer integration and support increasingly challenging. It is unfeasible for even the most experienced individual to have deep knowledge in all facets of computer technology, or broad hands-on experience in the enormous range of products, models, and revisions that small businesses include in their information systems. Progent utilizes a collaborative methodology to computer support and depends on application experts to bring in-depth knowledge when necessary to resolve the most intractable problems efficiently, at the least expense to your company.

Contact a Progent Network Support Expert
To find out how to get in touch with a Progent computer consultant for remote or onsite expertise, phone 1-800-993-9400 or visit Remote Network Help.



An index of content::

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    Progent believes that a carefully designed and executed information system is a pivotal factor for accelerating a firm's success, and we follow this belief in our corporate system infrastructure. Progent has created a zero-downtime virtual office network that allows Progent's staff engineers and authorized contractors to deliver fast and efficient service, collaborate closely on challenging projects, and experience professional and personal maturity from acting as a member of a dynamic business culture of personal drive and freedom.

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