For small office networks located throughout the state of Illinois, Progent's Microsoft and Cisco authorized technicians can deliver online support and remote troubleshooting to solve your computer system problems quickly and cost effectively. Progent has developed world-class expertise, sophisticated utilities, and support knowledge bases to troubleshoot and resolve computer network problems without the expense and delays associated with in-person service visits.

If your Illinois organization is located outside of the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your local network systems support choices may be limited in expertise, or not available during urgent situations. This results in a office network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís group of expert network consultants average more than twelve years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of customers. This means you get not only the technical skills needed for the task, but a consultant with demonstrated methods for applying those skills to deliver affordable network solutions.

ERP Consulting and Development Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates over a quarter century of background helping manufacturing and distribution companies to simplify complex supply chains and improve the efficiency of critical processes to get products to market quickly and adhere to customer schedules consistently. Progent can provide the expertise of an ERP specialist with more than two decades of experience with the SyteLine/CloudSuite Industrial platform. Progent offers online or on-premises services that spans from occasional advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, CPQ, web site integration, troubleshooting, ETL, Office 365 integration, training, and database administration. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

CISM-certified Cybersecurity Management Consultants
Progent offers the expertise of CISM qualified cybersecurity management consultants. The Certified Information Security Manager (CISM) committee describes the core competencies and worldwide standards of skill that information security managers are required to learn. It provides business management the assurance that those who have qualified for their CISM credential possess the experience and capability to deliver efficient security management and support consulting.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to validate an IT professional's ability to design, implement, and support IS control mechanisms to reduce risk. Progent can provide the expertise of a CRISC-certified risk management expert to assist you to create and carry out a risk management strategy that follows leading practices identified by CRISC and crafted to match your organization's risk tolerance, business objectives, and budgetary guidelines.

Part-time Chief Information Officer Services
Progent can provide companies with an information management professional who can serve as a part-time Chief Information Officer. This veteran IT executive can offer strategic direction to help your company to integrate sensible technology to improve business operations so they match more closely with your corporate goals. Your company can develop and implement a well conceived information technology strategy without absorbing the expense of a full-time senior IT executive. Vital tasks Progent's temporary Chief Information Officer can perform include growth strategies, establishing technology budgets, developing models for TCO, analyzing business processes, reviewing contracts with vendors, defining security and compliance policies, business impact analysis, streamlining data center management, patch management, IT asset documentation control, and business continuity planning.

CISA-certified Cybersecurity Audit Consultants
The CISA credential is a globally recognized qualification that signifies expertise in network security audit and control. Accredited by the American National Standards Institute, the CISA credential requires that candidates pass an extensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-qualified Cybersecurity audit consultant trained to assist companies in the fields of information systems audit services, IT enforcement, systems and infrastructure lifecycle, IT support, protection of data resources, and business continuity preparedness.

Microsoft Dynamics NAV Consulting
The latest release of Microsoft Dynamics NAV offers several new features such as specialized Role Centers, enhanced business analytics and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP professionals offer programming, configuration and troubleshooting support to enable your company to get the most from Microsoft Dynamics NAV. Progentís consultants can show you how to integrate MS Dynamics NAV ERP software to additional systems and programs. In addition, Progent can help your organization to create and utilize databases so you can enhance your understanding of your business, attract additional clients, refine your marketing strategies, and form successful alliances.

Amazon Web Services (AWS) Migration Consulting
Progent's Amazon AWS planning and integration experts can provide affordable remote support to assist businesses to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design, testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewalls and VPN connections and can help you create all-cloud or hybrid networking models that seamlessly incorporate Amazon AWS services. Progent can provide as-needed expertise or Progent can provide comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS cloud.

Design and Configuration Support for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified wireless consultants offer Cisco Aironet Wi-Fi access point consulting and Cisco Wi-Fi controller integration to help you benefit from the 802.11ac Wi-Fi specification to get three times the speed for your Wi-Fi LAN while increasing the signal coverage.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft supports transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange. This allows you to have certain mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of designing, integrating and debugging your hybrid Exchange network. Progent's Exchange specialists can deliver as-needed support to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on schedule and within budget. For details about Progent's consulting services for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

Planning Help for Windows 10
Progent's Microsoft-certified Windows 10 migration consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and on-premises evaluation and migration support for Windows 10 available from Progent's consultants include Return on Investment estimates, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, group and personal training for network management personnel and end users, and post-migration technical help.

Responsiveness of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center (TRC) is committed to providing the best level of online IT support services possible for both emergency as well as non-critical issues. For emergency issues that impact multiple workers, key people, or a mission-critical application, the TRC will respond in less than an hour. For non-critical issues, the TRC is committed to respond in two hours or less. Under any circumstance, your ticket will be generated promptly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will check with you regarding each corrected issue to make sure you are comfortable with the outcome and ready to close out the trouble ticket. Find out more about Progent's Technical Response Center Customer Commitment.

Microsoft SQL Server Application Development
Progent's SQL Server developers can assist you to build and maintain applications based on the SQL Server database platform. Progent adheres to leading lifecycle management practices to build efficient, easy-to-manage SQL Server applications and is able to team with a customer's IT staff to deliver projects in a cost effective and cost-effective way. Progent for can assist your company to create SQL Server applications by offering a broad selection of consulting services such as functional specs, database modeling, normalization, T-SQL coding, software installation, capacity planning, performance tuning, backup/recovery, partitioning, consolidation of stored procedures, synchronization mechanisms, security and compliance, and business continuity.

Configuration Support for Lync Server 2013
Lync Server 2013, renamed Skype for Business, allows organizations of any size to build a manageable and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, web conferencing with application sharing, as well as IP-based and PSTN telephony enabled for a broad range of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 experts can help you to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or hybrid topology suitable for your current and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and provide live webinar and onsite training to your management staff and end users. Progent has expertise in key components of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with popular Office and Office 365 applications such as Outlook clients, Word and PowerPoint. Progent's Microsoft Skype for Business Server experts can also assist you to design and carry out a smooth migration to Skype for Business.

Contact a Progent Computer Consultant
To find out how to access a Progent network consultant for remote or onsite expertise in , call 1-800-993-9400 or visit Remote Computer Help.