For small business networks located within the state of Illinois, Progent's Microsoft and Cisco qualified consultants can deliver remote phone assistance and remote troubleshooting to solve your network systems troubles fast and cost effectively. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to troubleshoot and repair network problems while avoiding the expense and time delays normally associated with on-site technical service calls.

If your Illinois company is situated outside of the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your nearby network systems support options may be limited in skills, or not available during an emergency. This can result in a office network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progent’s team of seasoned network engineers average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical projects for a extensive range of customers. This means you obtain not just the technical skills needed for the job, but a professional with proven methods for applying those skills to provide excellent network solutions.

Remote Support for Microsoft Windows Server 2008 R2
The sophistication and versatility of Microsoft Windows Server 2008 R2 calls for an information technology expert with hands-on experience and broad knowledge in designing and deploying cohesive and comprehensive business information environments. The professional experience of Progent's Microsoft-certified Windows Server consultants, with an average of over 10 years of background supporting Microsoft-powered solutions, helps insure your success in supporting and managing your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also assist you to evaluate the business value of upgrading from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that combines on-premises resources with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Microsoft SQL Server 2012 Consulting
Progent offers the expertise of certified SQL Server 2012 consultants as well as seasoned database application programmers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and certified data security professionals to assist you to maintain your Microsoft SQL Server 2012 solution and define a cost-effective and secure IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012. Progent can also assist your organization to migrate to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the newest media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps such as Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE internetworking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

Consulting Expertise for System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure management tools and is designed to offer a centralized solution for deploying and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consultants can help organizations of any size with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from older versions of Virtual Machine Manager, design processes for building and deploying VMs and VM hosts, design high-availability scale-out clusters, connect your private cloud resources with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and help you assess the strategic advantages of the latest capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization professionals offer world-class Hyper-V consulting and VMware vSphere support.

Common Examples of Online Support Services Available from Progent for Cisco Routers
Some of the typical online Cisco router consulting services offered by Progent include setting up domain name, IP addressing, routing tables, T1, security logon banner and user accounts; setting up HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing tables, and BGP peering; upgrading router's IOS image; configuring and testing router failover; troubleshooting VPN tunnel and routing issues; making a network diagram and documenting configuration; plus policy and business recovery strategy.

Citrix Virtual Windows Desktop Engineering Support
Progent's Citrix-certified desktop virtualization consultants can assist your business to design, install, manage, and support a virtualized Windows desktop and application delivery and management system by offering Citrix XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network consultants can help you enhance your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can assist you to administer and maintain a remote datacenter that features high uptime, advanced protection, and fast disaster recovery. Progent's Citrix technology experts can also assist you manage and support additional virtualization products from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V integration.

Progent's Integration Support for Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is an affordable, entry-level operating system that enables small businesses to transition from the older physical in-house datacenter to the contemporary hybrid networking paradigm that includes on-premises and cloud-based resources. Progent's certified Windows Server Essentials consultants offer budget-friendly online consulting and technical support services for Microsoft Windows Server Essentials. Progent can help you to assess the potential business advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud model for your network ecosystem. Progent offers comprehensive project management support to help you plan and execute a smooth move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises Exchange and Azure planning and integration consulting.) Progent can also provide as-needed consulting help, troubleshooting, and customized training.

Complete Documentation of Services
Progent provides full and meaningful documentation of all support activity to ensure customers don’t ever feel like a hostage to their IT service organization. Progent sends e-mail documentation of services immediately after completion of each support interaction, and also encloses a hard copy along with monthly invoices. Complete network support reporting makes it easier for customers to move to a different support organization or assume increased support duties internally. Good service documentation also provides management the information needed to evaluate support services and produce better informed IT budgets.

Advanced Server Monitoring with System Center 2016 Operations Manager Operations Manager
Progent offers a variety of Network Support Bundles built around the advanced problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge network management software platform that monitors the reliability, performance and security of your information network and identifies anomalies before they can bring down your network. To provide additional insight about the performance and stability of your system infrastructure, Progent can help you deploy and operate popular network monitoring tools powered by the Linux operating system.

System Center Data Protection Manager (SCDPM) Help
System Center 2016 Data Protection Manager (SCDPM 2016) offers small and medium-size organizations automatic backup and easy restore functions for Microsoft-based environment. SCDPM 2016 delivers application-aware protection for critical platforms like Microsoft SQL, Exchange and SharePoint, protects Windows and Linux VMs, works with VMs hosted by Windows Hyper-V as well as VMware, and can use Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can assist you to plan, deploy, administer, and repair an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can assist you to upgrade from a previous version of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployment models. Progent offers remote or onsite support and can deliver occasional guidance to help you through technical bottlenecks or deliver end-to-end project management services to help you complete your SCDPM 2016 deployment on time and on budget.

Consulting and Support Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified Microsoft SCOM 2012 consultants have more than 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager solutions and offer companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and tune SCOM 2012 management packs according to industry best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can deliver responsive remote or on-premises technical support to help you to remediate critical issues uncovered by SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) consulting services to help you to migrate efficiently from SCOM 2012 to SCOM 2016.

Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Learn about the entire ProSight series of affordable network management outsourcing services for small and mid-size businesses.

Talk to a Progent Computer Support Expert
To learn how you can contact a Progent network consultant for online or on-premises assistance in , call 1-800-993-9400 or visit Remote Network Support.