For small business computer networks located anywhere in the state of Illinois, Progent's Microsoft certified professionals can deliver remote phone assistance and remote troubleshooting to fix your network systems problems fast and cost effectively. Progent has acquired enterprise-grade skills, sophisticated utilities, and support databases to identify and repair IT problems without the high cost and delays normally associated with in-person service dispatches.

If your Illinois small business is situated beyond the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your nearby computer network support choices may be limited in skills, or not available during an emergency. This can result in a network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent’s group of seasoned network consultants average more than ten years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical projects for a diverse range of clients. This means you obtain not only the technical know how needed for the job, but a professional with proven methods for applying that expertise to deliver efficient network solutions.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring endpoint protection service utilizes cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's complete ProSight suite of affordable network monitoring and management services for small organizations.

Amazon AWS Cloud Migration Consulting
Progent's Amazon AWS integration consultants offer affordable remote consulting to help companies of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Glacier for low-cost archival storage. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN connections and can help you deploy cloud-based or hybrid ecosystems that seamlessly integrate Amazon AWS resources. Progent offers occasional consulting or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS cloud platform.

Part-time CIO Services
Progent can provide businesses with an information management expert who can function as a temporary or part-time CIO. This veteran IT officer can offer strategic direction to assist you to deploy appropriate IT products to improve business operations so they match more closely with your corporate goals. Your company can create and install a well thought out information technology plan without absorbing the cost of a full-time senior IT executive. Vital services Progent's part-time CIO can perform include growth strategies, planning IT budgets, creating models for TCO, analyzing business processes, negotiating with vendors, establishing security policies, monitoring service level agreements, streamlining network administration, software revision tracking, IT asset documentation control, and disaster recovery/business continuity planning.

Oracle DBA Services and Software Programming
Progent offers online access to an Oracle certified consultant for Oracle database administration services or an Oracle software developer. Progent can assist you to create effective mechanisms for key Oracle DBA tasks including database tuning, backup/recovery strategies, and information protection, or train your IT staff how to use industry best practices for streamlining major administration procedures. Progent can in addition offer the support of a PL/SQL programmer to assist your company to build, test, enhance, or port Oracle applications that can range from business reports to database-powered web sites. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to tune existing SQL programs by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Wide and In-depth Experience with Office Networks
Progent’s team of more than 100 network consultants means clients can take advantage of the leverage of more than 1,000 years of cumulative background and collective information to repair the most vexing computer problems. Progent’s accredited network consultants have the know-how to find fixes quickly and implement them affordably.

ProSight IT Asset Management for Network Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight portfolio of managed IT services for small businesses.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can help organizations to configure Progent's ProSight Email Guard Security Gateway to use your content policies for monitoring the content of email messages and attachments and preventing users from sending sensitive or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid being blacklisted and stay compliant with industry privacy standards and regulatory requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn about Progent's entire ProSight portfolio of low-cost network management outsourcing services for small and medium-size businesses.

Online Support for Microsoft and Cisco-based Network Environments
Progent’s Technical Response Center offers world-class online support for Microsoft Windows and Cisco-based networks Nationwide. Progent's certified engineers have the knowledge and experience to assist you to troubleshoot and resolve complex network problems quickly and affordably. The breadth of information technology expertise offered by Progent's staff of engineers makes it possible to escalate even the most challenging problems to appropriate subject matter experts as necessary. Whether you require occasional phone support and online repair or ongoing access to a Help Desk Technical Response Center, Progent's consultants can provide your small business with enterprise-level support without the cost and administrative hassle of running a large in-house IT group.

Expert Wireless Engineering and Support Services
Progent's wireless integration consultants offer wide-ranging expertise in the integration and maintenance of wireless information technology and can help you to design, install, manage and troubleshoot wireless solutions that are compliant, robust, scalable, simple to administer and use, able to handle your vital workloads, and transparently incorporated into hybrid cloud environments. Online and onsite Consulting services offered by Progent cover a variety of wireless solutions and include smartphone and tablet integration, Wi-Fi network design and deployment, wireless site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless connections.

Web Site Development Services
If you want to spruce up your company Web site, create internal Webs for applications like human resources or employee training, build a standout Web presence for a new business, or build world-class, data-driven web applications, Progent can provide skilled and experienced web designers and programmers. Progent's experts can also assist your company to support your web solutions by building and maintaining a secure, robust server and communications environment that includes offsite and mobile connectivity. Services offered by Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one classes for leading web development platforms. For data-intensive web sites, Progent offers the expertise of certified Microsoft SQL Server developers, Oracle developers and DBAs, and MySQL experts.

Team Approach to Support and Technical Issue Escalation
Information networks have grown ever more complex. In addition, typical small business networks integrate software and hardware from many different manufactures. This makes network integration and maintenance increasingly challenging. It is impossible for even the most experienced individual to have deep familiarity in all areas of information technology, or extensive hands-on experience in the enormous range of hardware and software brands, models, and updates that small companies include in their information systems. Progent follows a collaborative approach to computer support and depends on subject matter experts to bring high-level skills when needed to resolve the most intractable technical issues effectively, at the least cost to your company.

Complete Documentation of Services
Progent provides full and detailed reports of all service activity to make sure customers do not feel “captive” to their support company. Progent sends email accounts of services immediately after completion of each support task, and also sends a printed copy along with monthly billings. Comprehensive IT service documentation makes it easier for clients to move to a different support organization or assume more service duties internally. Good service reporting also provides IT managers the visibility needed to determine the value of support services and develop better informed IT expense projections.

Talk to a Progent Computer Support Expert
To find out how you can get in touch with a Progent computer support expert for remote or on-premises expertise in , phone 1-800-993-9400 or go to Remote Network Help.