For office networks located anywhere in the state ofIllinois, Progent's Microsoft authorized consultants can provide remote phone assistance and remote troubleshooting to fix your computer system problems quickly and cost effectively. Progent has acquired enterprise-grade expertise, software utilities, and support knowledge bases to identify and fix computer network problems while avoiding the high cost and time delays associated with on-site service visits.
If yourIllinoissmall business is located beyond the larger metro areas such asChicago, Aurora, Rockford, or Naperville, your nearby network support options may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís team of field proven network engineers average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with field proven methods for applying those skills to deliver affordable network solutions.
Dynamics GP Migration and Integration Consulting Services
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for nearly two decades and Progent has delivered integration, software development, training, and troubleshooting since the platform's original release. Progent offers advanced support for updating legacy Dynamics GP deployments. Progent can help you to plan, pilot, and carry out a cost-effective upgrade from a an outdated release of GP to the newest version of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP upgrade and integration consulting.
Collaborative Solutions Consulting Expertise for Remote Workers
Progent can help small and mid-size organizations to set up collaborative software such as SharePoint and Microsoft Teams to enable their at-home workers to engage in positive teamwork with colleagues and customers. To learn about ways Progent can assist you to integrate and maintain collaborative software for at-home workers, go to collaboration applications support services for at-home workers.
Temporary Chief Information Officer Support Services
Progent can provide organizations with an information management expert who can act as a temporary or part-time Chief Information Officer. This experienced IT officer can offer strategic direction to help your company to integrate appropriate IT products to enhance business processes so they match better with your business objectives. Your company can create and install a well thought out IT strategy without absorbing the cost of a full-time Chief Information Officer. Important tasks Progent's part-time Chief Information Officer can carry out include strategic planning, planning IT budgets, developing and tracking models for ROI, optimizing business processes, reviewing contracts with vendors, establishing security and compliance policies, cash flow management, automating data center management, software revision control, IT asset documentation management, and disaster recovery preparedness.
MS Project Server Setup and Support
Progent's certified Microsoft Project Server consultants can provide advanced online and onsite support services for Microsoft Project Server and for Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting services provided by Progent include Project Professional planning and support, SharePoint 2013 design and deployment, Microsoft SQL Server 2016 integration, SQL Server 2014 support, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 troubleshooting,Office Excel and Office 365 Excel application support, plus PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE network engineers to assist you to enhance your infrastructure to support local, branch, at-home, and mobile users so that they can utilize Project Server to collaborate securely and efficiently. Progent's certified network security engineers can assist your IT team to adopt and enforce security policies that protect important business data without disrupting the efficient sharing of legitimate information.
Remote Consulting for Microsoft Windows Server 2008
The complexity and versatility of Windows Server 2008 requires an IT expert with hands-on experience and diverse knowledge in architecting and building efficient end-to-end business information networks. The experience of Progent's certified Windows Server engineers, averaging over 10 years of background supporting Microsoft-based technology, helps insure your success in supporting and troubleshooting your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consultants can also help you to evaluate the business value of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering building a hybrid architecture that integrates on-premises resources with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.
Disaster Recovery/Business Continuity Planning Support Services
Progent can provide advanced remote expertise for business continuity planning, validation, and training to assist your company to prepare for potential catastrophes, reduce downtime for your essential IT operations, avoid lost information, and meet regulatory mandates and business requirements. Progent's business continuity consultants can work closely with your executive and network support staff to provide business impact analysis, define dependencies, identify the assets required to operate your business, prioritize business-critical IT functions and specify allowable recovery times, select hot backup centers, set up safe offsite connectivity for crucial employees, implement emergency notification mechanisms and define duties for personnel, document a complete recovery plan, and train management and technical staff to execute your agreed upon plan. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery/business continuity consultants can show you how to design and build an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's Azure cloud.
Immediate Help for Urgent Issues
With Progentís urgent remote computer troubleshooting services, you can get immediate help for problems that are causing network disruption. Online support eliminates the long delay and higher cost required for on-site technical help. For ordinary administration tasks, Progentís remote support consultants can complete the majority of jobs within minutes of a request, rather than forcing your company to wait for up to a day for on-premises help to show up.
Planning and Migration Help for SharePoint 2013
Progent has been delivering SharePoint consulting services since the first SharePoint product was released more than a decade ago, and Progent has the scope of IT know-how to help businesses of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint 2013 applications that bring significant business benefit to your IT investment. Progent's Microsoft-certified consultants can help you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from a different collaboration solution; decide whether an on-premises, Cloud-based or hybrid configuration is most sensible for your busi9ness; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can help in specific tasks associated with your SharePoint 2013 deployment.
Progent's Consulting and Training Support for Office Word and Microsoft Office 365 Word
Progent's Microsoft Office Word and Office 365 Word consultants offer a wide selection of economical online support services to assist you to maintain your legacy Microsoft Word solution or assist you to move to a newer release of Office Word. Support offered by Progent's Word experts include VBA programming, identifying and fixing compatibility problems between various releases of Office Word, interfacing Word with different Microsoft Office applications such as Excel and Microsoft Outlook or with 3rd-party platforms and add-ons,network optimization for dependable. reliable cloud connectivity, security support, and smart phone and tablet synchronization, and remote Microsoft Office Word training classes customized for individuals or groups.
ProSight WAN Watch Infrastructure Monitoring and Management
Progentís ProSight WAN Watch infrastructure management service makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more about Progent's complete ProSight series of value-priced network monitoring and management services for small and medium-size organizations.
Dynamics GP (formerly Great Plains) Consultants
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that enhances cloud integration, supports popular smart phones and tablets, permits single sign-on with Microsoft Azure AD, and strengthens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants have the depth and breadth of knowledge and hands-on experience to address the critical IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will optimize the business value of your investment in this mission-critical product.
Video Conferencing Consulting Support
Progent can provide the support of a certified video conferencing consultant with expertise integrating technology from the leading video conferencing/telepresence vendors including Cisco/TANDBERG, Polycom, and LifeSize and can help you to plan, configure, upgrade, or troubleshoot a video conferencing solution that protects your current investment and maximizes the strategic value of your IT system. Progent also offers the expertise of network infrastructure engineers able to assist businesses of any size to build and troubleshoot a communications network that delivers the speed, reliability, protection, and expandability you need to accommodate your telepresence solution.
Shared Help Desk Services
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting. For more information, see Progentís shared Help Desk services.
Spam and Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Read about Progent's complete ProSight series of value-priced network management outsourcing services for small and medium-size businesses.
Design, Deployment and Troubleshooting Expertise for Microsoft System center 2012 R2
Progent's System Center consultants have more than 15 years of experience deploying, maintaining and fixing the key components included with Microsoft System Center and can help your organization to plan, deploy, maintain, and repair your System Center 2012 R2 solution to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent also offers System Center 2016 migration planning and support to help you to move to the current version of System Center from an earlier one or from a third-party datacenter management solution to deliver the benefits of enterprise-class deployment, centralized management, security and compliance, plus datacenter and critical application performance monitoring.
Contact a Progent Network Consultant
To see how you can access a Progent computer consultant for online or on-premises help, call 1-800-993-9400 or visit Online Network Support.