For office networks located throughout the state of Illinois, Progent's Microsoft qualified consultants can deliver online help and troubleshooting to resolve your network systems troubles quickly and cost effectively. Progent has developed top-notch skills, software tools, and support knowledge bases to troubleshoot and fix IT problems while avoiding the cost and delays normally associated with on-site technical service dispatches.

If your Illinois organization is located outside of the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your nearby network systems support choices may be limited in technical expertise, or not available during urgent situations. This results in a computer network that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent’s staff of seasoned network consultants average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a extensive range of clients. This means you get not just the technical expertise needed for the job, but an expert with proven methods for applying that expertise to provide cost effective network solutions.

Online Training for Popular Desktop Apps
Progent offers live online training for an array of productivity software. Progent's Webinar training covers topics such as Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro programming, Publisher co-editing, Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP migration, and Windows 10 configuration. Webinar-based training offers the benefits of conventional classroom sessions, including instant communication between clients and trainers, but avoids the costs of travel and the hassle of trying to accommodate the availability of many trainees.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out about Progent's ProSight family of managed services for small and mid-size organizations.

Immediate Assistance for Urgent Issues
With Progent’s urgent remote computer support services, your company can receive immediate support for issues that are causing network disruption. Online support does away with the long delay and higher cost required for in-person network support. For ordinary network administration tasks, Progent’s remote support engineers can finish the majority of jobs within minutes of a request, rather than forcing you to live with a problem for hours for on-premises support to show up.

Collaborative Technology Consulting Expertise for an At-Home Workforce
Progent can help small and medium-size organizations to set up collaboration applications like SharePoint and Microsoft Teams to enable their at-home employees to benefit from positive interaction with fellow workers and clients. To find out about how Progent can assist businesses to integrate and maintain collaborative technology for at-home workers, refer to collaboration technology consulting services for telecommuters.

Progent's Test Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento is available for piloting mission-critical applications, creating efficient migration procedures, assessing and tuning performance, planning or verifying business continuity solutions, mitigating compatibility issues, and establishing training environments for the latest products and technologies. For Progent clients who lack adequate in-house resources to configure effective pilot systems, the lab reduces capital outlay and technical risk while keeping critical IT initiatives on schedule.

Progent's Online Consulting, Development and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a broad range of online services to assist you to plan, program, pilot test, install, administer, and troubleshoot applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to migrate your existing Excel applications to the newest versions of Excel, support Excel on Apple iOS and Android mobile devices, and fix compatibility issues between different releases of Excel. Progent offers on-demand help to organizations looking for a quick fix to a stubborn issue related to Excel and Progent also offers full project management services for upgrading or developing mission-critical applications built on Office Excel. Progent's cost-effective online training for Office Excel can be custom tailored to meet the needs of individuals or groups.

ProSight DPS Managed Backup and Recovery
ProSight Data Protection Services cloud backup and disaster recovery provides small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn about Progent's complete ProSight series of value-priced network monitoring and management services for small and mid-size organizations.

Juniper Networks Consulting and Support
Progent's Juniper Networks-authorized network engineers can help your company to plan and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants can provide support for Juniper's flagship network control software to help your business to streamline the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can help organizations maintain environments that include a mix of Juniper's software platforms.

ProSight Network Audits for Assessing Network Infrastructure Health
Prosight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner and safer Active Directory implementation. Both options also offer the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. For details about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-premier cybersecurity consultants can help organizations of any size with any facet of IT security. Progent can help implement cost-effective cybersecurity systems that guard a small office against advanced malware attacks or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile users sharing IT resources distributed across a mix of physical datacenters and public and private clouds.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE configuration experts can assist organizations of any size to plan, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent offers cost-effective remote or on-premises expertise to help companies to migrate efficiently to a modern unified communications environment that offers fast return on investment. Progent's certified Microsoft collaboration experts can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.

Online Call Center Services for Small Organizations
Progent's Standard Help Desk Services provide a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, assigning responsibility, remote desktop control, progress tracking, problem solving, and and reporting. Intended for small companies with few if any in-house service personnel for desktop issues, Progent's Standard Help Desk Services provide online support at a substantial discount off Progent's normal desktop support rates. Progent can also provide fast on-demand escalation to Level 2 and Level 3 consultants to resolve complex problems. To learn more, visit Progent’s remote desktop Call Center services for small organizations.

Planning Help for Microsoft Windows 10
Progent's Windows Windows 10 planning consultants can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Remote and onsite assessment and upgrade services for Windows 10 available from Progent's consultants include Return on Investment analysis, project management, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, teleworker access, security and compliance, streamlined provisioning and management, network optimization, wired/wireless convergence, business continuity planning, webinar training for network management staff and end users, and post-migration technical help.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.

Contact a Progent Network Support Expert
To see how you can get in touch with a Progent network consultant for online or onsite help in #(state), phone 1-800-993-9400 or visit Remote Computer Support.