For small business network systems located throughout the state of Illinois, Progent's Microsoft authorized consultants can deliver remote phone help and troubleshooting to fix your network troubles fast and affordably. Progent has developed world-class expertise, sophisticated utilities, and support databases to troubleshoot and resolve computer network problems while avoiding the high cost and delays associated with onsite technical service visits.

If your Illinois small business is located outside of the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your local computer network support options may be limited in technical capability, or unavailable during an emergency. This results in a office network that is unstable or causing efficiency loss due to technical issues continuing for too long. Progentís staff of seasoned network engineers average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a diverse range of customers. This means you get not only the technical competency needed for the job, but an expert with field proven methods for applying those skills to deliver affordable network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help you design, deploy, manage and repair VMware vSphere-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and NSX consulting team can provide advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery.

ERP Consulting and Development Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates over a quarter century of background helping manufacturing, distribution and service companies to manage supply chains and streamline key business processes in order to get products to market quickly and meet customer commitments consistently. Progent can provide the skills of an ERP consultant with over 20 years of experience with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite services that spans from as-needed guidance to solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, customization, CPQ, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and DBA services. To find out more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Easy Sign-on and Pricing Structure
Progent's simplified per-minute billing policy has no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional fees that drive up service. For remote support during regular working hours, you only get billed for the actual time spent resolving your problem. If it only requires ten minutes to solve your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when Progent's team member is actually onsite working on your problems. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you may be charged for our expertís travel time, but never an increased emergency rate. Since Progent has a large pool of consultants located within the entire San Francisco Bay Area service territory, an available consultant is usually near to assist. Progent can also provide onsite service to the majority of zip codes in the U.S. within one business day of answering a service request. Progent's remote technical support team has provided help to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)

Desktop Support Services
Progent can deliver a wide range of cost-effective services to assist your company to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows, macOS and OS X, or popular versions of Linux. Progent's desktop support services include Windows 10 planning and migration support, Windows 8.1 expertise, Windows 7 technical support, MS Office and Office 365 integration, and 64-bit operating system expertise.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers high-level remote expertise for business continuity planning, validation, and education to help you to respond to potential disasters, reduce service disruption for your most critical network operations, eliminate data loss, and comply with regulatory mandates and business requirements. Progent's business continuity experts can team with your management and network support group to perform risk and business impact analysis, identify dependencies, specify the assets required to run your business, prioritize crucial network services and define allowable recovery times, qualify colocation sites, configure safe offsite connectivity for crucial employees, plan emergency notification systems and define duties for personnel, write a complete recovery plan, and provide training for management and technical staff to execute your agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy an affordable disaster recovery solution for hybrid cloud environments using failover cluster technology proven in Microsoft's Azure cloud.

Progent's Cloud Integration Services for Windows Server Essentials
Windows Server 2012 R2 Essentials is an affordable, versatile operating system that allows small organizations to transition from the older physical on-premises datacenter to the new hybrid networking model that includes local and virtualized cloud-based resources. Progent's certified Windows Server Essentials consulting experts offer budget-friendly online consulting and technical support for Microsoft Windows Server Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of moving to WS 2012 R2 and implementing a hybrid on-premises/cloud-based design for your computing ecosystem. Progent offers full-service project management so you can design and carry out an efficient migration to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. (Learn about Progent's Office 365 integration solutions with on-premises installations of Exchange and Microsoft Azure integration consulting.) Progent also offers continuing consulting, technical support, and customized training.

Microsoft Active Directory Planning and Integration Consulting
Progent's Microsoft-certified Active Directory consultants have deep knowledge troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, lost Active Directory objects, clean-up of evaluation software configuration objects in production Active Directory systems, and fixing of unsuccessful setups of Active Directory and AD-dependent software. Progent is also skilled in using advanced Active Directory tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address important areas including Active Directory naming conventions, hierarchical model, IT management structure, use and design of group policy objects, plus security and auditing specifications. Progent can also analyze the implications of alternate server and service implementations on capability and performance. Progent can assist companies to plan and implement deployments of AD Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

ProSight Managed Services for Network Monitoring and Management
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking including email protection, threat defense based on machine leaning, update management, cloud-based backup/recovery, network infrastructure health monitoring, virtual machine hosting, and network infrastructure documentation management. To read Progent's eBook about the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Team Approach to Service and Problem Escalation
Information networks have become ever more sophisticated. In addition, typical small business networks integrate solution from many different vendors. All this makes computer integration and maintenance increasingly difficult. It is impossible for even the most experienced individual to have in-depth knowledge in all areas of computer technology, or extensive hands-on experience in the thousands of hardware and software products, versions, and updates that small companies include in their IT systems. Progent follows a team methodology to computer support and relies on subject matter specialists to bring high-level knowledge when needed to solve the most intractable technical issues efficiently, at the least cost to your company.

Talk to a Progent Network Support Expert
To see how you can contact a Progent network consultant for online or on-premises help in , phone 1-800-993-9400 or visit Online Network Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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