For office network systems located anywhere in the state of Indiana, Progent's Microsoft and Cisco certified engineers can provide remote phone assistance and remote troubleshooting to resolve your network issues fast and affordably. Progent has developed world-class skills, advanced software tools, and support knowledge bases to diagnose and repair network problems while avoiding the cost and delays associated with in-person technical service visits.
If your Indiana organization is located beyond the larger metro areas such as Fort Wayne, Gary, Evansville, or South Bend, your nearby network support options may be limited in expertise, or unavailable during urgent situations. This results in a network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís staff of seasoned network professionals average more than 12 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a varied range of customers. This means you get not just the technical skills needed for the job, but a professional with field proven methods for applying that expertise to deliver affordable network solutions.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization plan, configure, manage and repair VMware vSphere-based virtualization ecosystem for local networks, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere consulting team offer world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent has in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, fault tolerance, and disaster recovery.
ProSight Network Audits for Assessing Network Health
Prosight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable and more secure AD implementation. Both options also provide the long-term benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. For details about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.
Temporary Chief Information Officer Support Services
Progent can supply organizations with an information management professional who can act as a temporary or part-time CIO. This veteran IT executive can offer long-term direction to assist you to integrate sensible IT products to enhance business processes so they match more closely with your business goals. Your business can develop and install a well conceived IT plan without incurring the expense of a full-time Chief Information Officer. Key services Progent's part-time CIO can perform include growth strategies, planning technology budgets, developing models for ROI, reengineering business processes, negotiating contracts with suppliers, defining security policies, cash flow management, automating data center management, software revision management, network asset documentation control, and disaster recovery/business continuity preparedness.
NetApp SAN Storage Solutions
Progent offers enterprise clients online or on-premises NetApp SAN consulting services for NetApp's entire portfolio of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and troubleshooting. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN deployments efficiently following best practices.
Disaster Recovery/Business Continuity Planning Consulting Services
Progent can provide high-level remote expertise for disaster recovery/business continuity planning, validation, and education to assist your company to prepare for possible disasters, minimize service disruption for your essential network functions, avoid lost information, and comply with regulatory mandates and contractual obligations. Progent's business continuity experts can team with your executive and IT administration group to perform business impact evaluation, define dependencies, specify the assets required to operate your business, determine crucial IT functions and specify allowable restoration times, select hot backup centers, configure safe offsite access capability for key workers, plan notification systems and assign responsibilities for personnel, write a comprehensive recovery and test plan, and provide training for management and technical staff to execute the agreed upon solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to design and build a cost-effective disaster recovery solution for hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's massive Azure cloud.
Planning Help for SharePoint 2013
Progent has been delivering SharePoint consulting services since the first product was published more than a decade ago, and Progent has the scope of technical knowledge to assist businesses of all sizes to plan and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide if an in-house, Cloud-based or hybrid deployment is most sensible for your busi9ness; and select the most appropriate edition of SharePoint 2013 for your applications. Progent offers comprehensive project management outsourcing or can help in specific tasks associated with your SharePoint 2013 migration.
Immediate Help for Urgent Problems
With Progentís urgent remote network troubleshooting services, your company can get immediate help for problems that are causing lost productivity. Remote support eliminates the long delay and increased cost associated with on-site technical help. For day-to-day network administration tasks, Progentís online support consultants can complete the majority of jobs within minutes of a request, rather than requiring your company to wait for hours for on-site help to arrive.
Video Conferencing Consulting Services
Progent offers the services of an accredited video conferencing engineer with an extensive background deploying products from the major video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, and LifeSize and can help you to design, install, expand, or maintain a video conferencing environment that preserves your current investment and optimizes the business value of your information network. Progent can also provide the expertise of network infrastructure consultants who can assist businesses of all sizes to build and troubleshoot a network that delivers the speed, dependability, security, and scalability you need to accommodate your telepresence solution.
Cisco IOS software Update Consulting
If your network includes Cisco routers, you could be using an old version of IOS, the network OS powering almost every Cisco router as well as the latest Cisco switches. Cisco often publishes upgrades to IOS to fix bugs, plug security gaps, or improve features. However, updating Cisco IOS or other Cisco operating systems can be tricky, depending on your Cisco device and your system environment. As an example, there could be limited local Flash storage that could cause a new OS release to execute incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad array of support services associated with upgrading Cisco IOS software or any other Cisco control software like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can run audits of your Cisco software, recommend appropriate updates, provision Cisco devices, transfer software images/, activate and verify your Cisco software, tune throughput, troubleshoot issues, and teach your IT staff how to get the benefits of any important new capabilities.
Microsoft Exchange Server 2013 Upgrade Consulting
Exchange 2013 includes significant enhancements to the functionality of its predecessor Exchange 2010 and introduces powerful innovations plus a redesigned architecture. These enhancements favorably impact vital facets of IT such as ease of administration, high availability (HA), compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can deliver remote or onsite support to help you manage, tune and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more current version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment model.
Progent's Consulting Support for Windows Server Essentials
Windows Server 2012 R2 Essentials is a value-priced, versatile OS that enables small businesses to transition from the traditional stand-alone in-house datacenter to the new hybrid computing model that combines local and cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants offer budget-friendly online consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of moving to Windows Server Essentials and implementing a hybrid on-premises/cloud-based model for your network ecosystem. Progent offers full-service project management support so you can design and carry out a smooth migration to Windows Server Essentials, Office 365, and other Microsoft Online applications and services. (Learn about Progent's Office 365 integration with on-premises Exchange and Azure planning and integration consulting.) Progent can also provide as-needed consulting help, troubleshooting, and training.
Contact a Progent Network Support Expert
To see how to get in touch with a Progent network consultant for remote or on-premises expertise in , call 1-800-993-9400 or go to Online Network Help.