For office networks located in the state ofIndiana, Progent's Microsoft and Cisco qualified professionals can provide phone support and remote troubleshooting to repair your network issues quickly and affordably. Progent has developed world-class expertise, advanced software tools, and support knowledge bases to identify and resolve computer network problems without the expense and time delays associated with in-person technical service dispatches.

If yourIndianacompany is situated outside of the larger metropolitan areas such asFort Wayne, Gary, Evansville, or South Bend, your nearby computer support options may be limited in technical expertise, or not available during urgent situations. This results in a computer network that is unusable or causing wasted time due to technical issues continuing for too long. Progentís group of network engineers average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a varied range of clients. This means you get not just the technical skills needed for the job, but a consultant with field proven methods for applying those skills to assist with cost effective network solutions.

Cloud Integration Consulting Services for Teleworkers
Progent can assist small and medium-size businesses to provision their remote workforce with secure and efficient access to cloud services. To learn about how Progent's experts can assist organizations to configure robust Cloud access for their remote workers, see cloud integration consulting services for telecommuters.

Fortinet Firewall Integration Experts
Fortinet next-generation firewalls are leaders in offering top performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help you to configure your Fortinet FortiGate firewalls to safeguard your IT assets at the network edge, within the data center, at branches, and at the cloud edge. To find out more, visit Fortinet firewall experts.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out about Progent's ProSight family of managed services for small and mid-size businesses.

SonicWall Firewall Integration Consulting Services
Progent's certified SonicWall firewall consultants can help you integrate, manage, and update SonicWall firewall appliances including the current SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISSP and CISA-certified cybersecurity consultants can show you how to incorporate SonicWall security gateways into an end-to-end network protection solution and build security into your corporate processes. To learn more, refer to SonicWall-certified firewall consultants.

Eliminate Dependence on Freelance Consultants
By building a relationship with a full-service network consulting and support firm like Progent rather than with an individual freelance consultant, your company is assured fast access to experienced professionals when you require them. You do not have to worry that illness, training, vacations, or conflicting priorities with other clients will leave you with no support during a crisis.

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates application and device provisioning and updating, simplifies security and compliance settings management, inventories network assets, protects against corporate data leakage, provides network health reporting, allows secure end-user self service, and offers a common control mechanism for administering mixed-operating system networks running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration specialists can assist businesses of any size with any facet of designing, implementing, using and repairing a SCCM 2016 deployment for local, cloud, or hybrid environments.

Cisco Unified CM and Cisco Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, is the foundation of Cisco's collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express offer a borderless IP-PBX by integrating closely with unified messaging apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's Cisco-certified CUCM consultants can assist with any aspect of CUCM setup and troubleshooting in areas that include integrating VoIP phones and desktop video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE networking support, creating UCS server failover systems for high availability, and integration with Exchange Server.

Exchange 2016 Upgrade Support
Progent's Microsoft Exchange Server 2016 migration consultants can assist you in any and all facets of your upgrade to Exchange 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

Planning and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of network monitoring and management tools and is designed to offer a centralized mechanism for deploying and administering virtualized fabric and services across hybrid environments that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can assist businesses of any size with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to migrate smoothly from legacy versions of Virtual Machine Manager, develop processes for building and deploying VMs and VM hosts, implement fault-tolerant compute and storage clusters, connect your datacenter resources with public clouds, set up virtual switches, write and refine PowerShell scripts, and help you evaluate the strategic advantages of new capabilities such as Storage Replica and Shielded VMs. Progent's certified hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware ESXi support.

Ransomware Removal and Recovery Consulting
Recent strains of ransomware not only scramble vital online data but also infect any accessible system backup resources. Progent's experienced ransomware recovery experts can assist your business to rebuild a network damaged by a ransomware attack such as Ryuk, Dharma, Hermes, Cerber, MegaCortex, or Locky. To learn more, visit ransomware cleanup and system restoration expertise.

Teleconferencing Consulting Services for an At-Home Workforce
Progent can assist small and mid-size organizations to set up and debug teleconferencing solutions to enable their telecommuters to interact securely and efficiently with teammates and clients. For information about how Progent's experts can assist organizations to integrate and maintain conferencing solutions for an at-home workforce, see teleconferencing consulting expertise for teleworkers.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware SRM.

Detailed Reporting of Services
Progent produces complete and meaningful documentation of all support activity to make sure clients donít ever feel like a hostage to their support company. Progent sends email documentation of services shortly after finishing each service interaction, and also provides a hard copy along with monthly invoices. Comprehensive network service documentation makes it less disruptive for customers to move to a new support provider or take on increased service responsibilities in house. Good support documentation also give management the information required to assess the quality of support services and develop better informed network budgets.

Planning and Migration Help for Microsoft Windows 10
Progent's Windows Windows 10 planning consultants can assist organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any older release of Windows. Online and on-premises assessment and migration services for Windows 10 offered by Progent include Return on Investment analysis, project coordination, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter connectivity, data and identity security, automated provisioning and administration, infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and users, and ongoing consulting support.

Comprehensive Support Services for Systems at Colocation Sites
There are several hundred enterprise-grade colocation centers in the and major cities throughout the U.S., and Progent's Internet data center support group can improve your systemís reliability and performance by helping you choose a colo site that meets the particular needs of your company such as geographic location, size, communications, budget, and extra additional features and services. Progentís data center IT services are intended for businesses with hardware located at collocation hosting facilities and in need of timely in-person help at the collocation site plus remote support from Microsoft and Cisco Premier experts. Progent provides a variety of colo center consulting services including network architecture evaluation, Windows and UNIX server installation and maintenance, troubleshooting for server and communications networking, development and installation of non-stop systems, defining and deploying layered security structures, firewall integration and support, designing load balancing environments, and creating fault tolerant server cluster configurations.

Cisco ASA and PIX Firewall and Firepower Services Support
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can assist you to maintain your existing PIX or ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your company to plan, integrate, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

Contact a Progent Computer Support Expert
To find out how you can contact a Progent computer support expert for remote or on-premises support, call 1-800-993-9400 or visit Remote Network Support.



An index of content::

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    Progent provides national urgent help and troubleshooting services for businesses that run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft Windows technology. Online network consulting offers maximum leverage for your IT budget by extending user efficiency and shortening the time billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to solve the majority of IT issues without squandering time and money by going to your site. In most of situations your IT issues can be remediated over the phone or via a mix of phone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA premier security specialists to help with the most difficult system problems.

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    Progent's UNIX platform support services provide small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient single source to show you how to build and manage a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Slackware.

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    Windows Hyper-V 2016 utilizes key features first developed for and refined on Azure, one of the world's largest public clouds. This pedigree significantly enhances the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, reliability and recoverability. Progentís Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your business, configure pilot systems to confirm the ability of Hyper-V 2016 to run your vital workloads, plan an efficient network topology for a cloud-centric or hybrid deployment, create and execute a smooth migration plan, educate your IT administration and support personnel, and deliver ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution gives you the highest possible business benefit.

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    Progent's certified engineers can provide offsite and onsite support services to assist your company to manage, maintain, and troubleshoot PCs powered by Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, data and identity protection, disaster recovery, remote access, smartphone and tablet integration, Wi-Fi configuration, and remote network monitoring and alerts.

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    Progent's Microsoft-certified consultants can help you to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device and application management platform or help you to modify your current SCCM 2012 environment to support your evolving IT needs. In addition, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by providing expertise with associated Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.

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  • Microsoft Dynamics SL Consultant
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    Besides providing the expertise of Microsoft Dynamics GP consultants, Progent has experts in Dynamics AX, Dynamics NAV (Navision), Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, migration support, and one-on-one or group webinar training tailored to address your specific needs. Progent's experts also can show you how to build and support a protected, robust network foundation to run your ERP, MRP and accounting solutions.

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  • Microsoft SBS 2008 Technology Consulting
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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The integration requirements of the Microsoft .NET functions bundled with Small Business Server 2011 requires an IT expert with hands-on background and extensive experience in designing and building cohesive end-to-end business technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in installing, managing, and servicing IT solutions powered by the Microsoft SBS suite of servers and programs.

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    Cisco Cisco Unified Communications Manager (CUCM), formerly named CallManager, functions as the center of Cisco's communications and collaboration solution. Unified Communications Manager and Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating with unified messaging applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and budget-friendly remote and on-premises support to assist organizations of all sizes to create and administer Unified CM deployments by providing Cisco Unified Communications Manager integration and technical support services that deliver maximum productivity. Progent can help with any facet of CUCM setup and troubleshooting in areas that include integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, deploying Cisco ISR routers with CUBE VoIP networking support, creating UCS server clustering systems for survivability, capacity planning, and integration with Exchange Server.

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    Cisco's Catalyst Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi APs, optimizing wireless performance by limiting the effect of radio frequency congestion, enhancing Wi-Fi availability with rapid auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic based on user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth upgrade to Cisco's modern Wi-Fi controller technology.

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