For office computer networks located throughout the state ofIndiana, Progent's Microsoft certified engineers can deliver phone assistance and troubleshooting to fix your network troubles fast and cost effectively. Progent has developed enterprise-level expertise, advanced software tools, and support knowledge bases to troubleshoot and repair IT problems while avoiding the expense and time delays associated with onsite service calls.

If yourIndianacompany is situated beyond the larger metropolitan areas such asFort Wayne, Gary, Evansville, or South Bend, your nearby network systems support choices may be limited in expertise, or unavailable during urgent situations. This results in a computer network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of field proven network professionals average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a extensive range of clients. This means you get not just the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to assist with efficient network solutions.

ProSight Network Audits for Checking Network Infrastructure Health
Prosight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable and more secure Active Directory implementation. Both options also offer the long-term advantages of state-of-the-art remote network monitoring and management technology. These benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. To find out more about ProSight Network Audits and to view sample reports, visit ProSight Network Audits.

Some Examples of Online Support Services Offered by Progent for Cisco Routers
Some of the popular online Cisco router support services available from Progent include setting up domain name, IP addressing, routing maps, T1, and user accounts; configuring iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing tables, and BGP peering arrangements; installing current IOS image; validating router failover; fixing VPN issues; producing a network diagram and documenting configuration; plus policy and business recovery planning.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with replication to provide fast, zero data loss disaster recovery (DR) between sites that are up to 185 miles (300km) apart from each other. Progent offers the skills of a certified NetApp MetroCluster consultant who can assist you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your functional needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering guidance with procedures like assigning disk pools, determining plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to show compliance with industry standards and government mandates.

Microsoft Teams Planning and Integration Consultants
Microsoft Teams replaces Skype for Business Online as Microsoft's flagship cloud platform for group communications and cooperation. Progent's Teams experts can help your business to plan an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud-based or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.

The Progent Test Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab located at the QTS Data Center in Sacramento is available for testing line-of-business applications, developing efficient migration procedures, assessing and optimizing performance, planning or verifying disaster recovery strategies, mitigating compatibility issues, and building training systems for the latest products and technologies. For Progent customers without adequate in-house resources to assemble proper test systems, the lab cuts capital outlay and engineering risk while keeping vital network initiatives on schedule.

MySQL Application Development and Database Administration Services
Progent's MySQL application programmers, database architects, and DBAs offer affordable remote DBA or application programming support and can help organizations of any size to configure and manage MySQL in a dependable network environment that offers advanced speed, expandability, and security. Progent also has proven skill assisting businesses port databases from Oracle to MySQL.

Fortinet Firewall Experts
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet firewall experts can help your business to configure your Fortinet FortiGate security appliances to protect your IT assets at the enterprise perimeter, within the data center core, at branches, and in the cloud. To find out more, see Fortinet firewall consultants.

Eliminate Dependence on an Individual Freelance Consultant
By developing a partnership with a full-service IT support company like Progent rather than with an individual freelance consultant, you are assured timely availability of experienced experts when you require them. You no longer have to be concerned that sickness, classes, vacations, or conflicting priorities with different customers will cause you to be without support during a crisis.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or on-premises access to a certified CCIE engineer to assist you to design, install, administer and troubleshoot unified communications networks based on Cisco Unified Communication products in a local, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have extensive experience assisting organizations of all sizes to build collaboration ecosystems by providing services such as Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless VoIP phone solutions. Progent can help you with Cisco's extensive library of Unified Communications applications like Jabber, WebEx Meeting Center, Unity Connection, Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.

Remote Help Desk Services for Small Businesses
Progent's Standard Help Desk Services provide a complete solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, managing ownership, remote desktop control, status tracking, problem solving, and and reporting. Designed for smaller companies with few in-house supprt technicians for desktop issues, Progent's Help Desk Services provide remote support at a substantial discount off Progent's normal desktop support rates. Progent can also provide fast on-demand escalation to subject matter consultants to handle challenging issues. For more information, refer to Progentís remote Call Center services for small organizations.

Microsoft Active Directory (AD) Planning and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, lost Active Directory objects, clean-up of evaluation application configuration objects in on-line Active Directory environment, and restoration of failed setups of AD and AD-dependent applications. Progent is also experienced in working with advanced AD tools like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address important areas including AD naming conventions, hierarchical structure, IT management model, use and design of group policy objects, plus protection and auditing definitions. Progent can also evaluate the implications of alternate server and service implementations on capability and performance. Progent can help businesses to plan and install deployments of AD Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.

Help Desk Call Center Services for At-Home Workers
Progent offers small and mid-size businesses supplemental or comprehensive Help Desk support services for an offsite workforce. To find out about Progent's overflow or comprehensive Help Desk Call Center services for at-home workers, see Help Desk Call Center support services for telecommuters.

Expert IT Support for Systems at Colocation Data Centers
There are several hundred enterprise-level Internet Data Centers in the and major metropolitan areas across the United States, and Progent's Internet data center consulting team can improve your network's fault tolerance and performance by helping you select a colo facility that meets the individual requirements of your company such as geographic location, size, communications, affordability, and value-added features and services. Progentís data center IT services are intended for companies with hardware located at collocation hosting sites and requiring timely on-site service at the colocation site as well as online support from Microsoft and Cisco Premier Certified professionals. Progent offers a selection of co-location center support services such as system architecture analysis, Windows and Linux server installation and support, troubleshooting for server and telecommunications infrastructure, design and deployment of non-stop systems, defining and deploying layered security structures, firewall configuration and support, designing load balancing environments, and creating fault tolerant server cluster configurations.

Expert Wireless Engineering and Support
Progent's wireless technology consultants have broad expertise in the implementation and maintenance of wireless information technology and can help your IT team to plan, deploy, manage and troubleshoot wireless solutions that are secure, robust, expandable, easy to manage and use, ready to handle your critical applications, and seamlessly incorporated into hybrid cloud environments. Online and onsite Consulting services available from Progent cover a selection of wireless solutions such as smartphone integration, Wi-Fi infrastructure planning and installation, Wi-Fi site surveys, Cisco wireless IP phone configuration, and building-to-building wireless integration.

Planning Support services for Windows 10
Progent's Windows Windows 10 planning and migration experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Online and onsite evaluation and upgrade services for Windows 10 available from Progent's consultants include Return on Investment analysis, project supervision, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management and synchronization, telecommuter access, security and compliance, streamlined provisioning and administration, network design, wired/wireless convergence, business continuity planning, webinar training for IT support staff and end users, and ongoing consulting support.

Talk to a Progent Network Support Expert
To find out how you can contact a Progent computer consultant for online or onsite expertise, call 1-800-993-9400 or go to Remote Network Help.

An index of content::

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    Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server and offers a easily managed Internet gateway that acts as a one-server solution for an array of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security reporting capabilities, permits custom reports powered by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft-certified engineers can help you to design and execute test and production deployments; interface Microsoft Forefront TMG 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; set up Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent can also assist your organization to migrate smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent's Wireless Consulting Services provide a fast, affordable way for companies of any size to deploy, manage and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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