Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of the time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it.
Progent's background providing Microsoft .NET support and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to design custom mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to design reports that let you track your business more effectively, turning raw information into valuable understanding of your company and customers.
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter.
Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the foundation for a feature-rich but easy-to-manage information. The technical demands of the Microsoft .NET products bundled with Small Business Server calls for a computer support expert with hands-on background designing and integrating cohesive, comprehensive business technology environments. Progent's Microsoft SBS Server consultants have an average of over a decade of background integrating business networks powered by Microsoft technology. This expertise assures you success in deploying, administering, and repairing network solutions that incorporate the Small Business Server package of servers and applications.
Progent offers remote and on premises consulting to assist your organization with any aspect of BI reporting ranging from troubleshooting or modernizing applications to designing and deploying an advanced business intelligence environment. Progent's management reporting consultants can help you to support your current reporting system, assist you to upgrade reports and databases from an outdated reporting platform to a current solution, and deliver custom online mentoring tailored to your individual requirements. Progent’s business reporting and analytics consultants can provide experience in all popular business intelligence reporting and visualization platforms such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Designer.
Progent’s wireless consultants can help small companies plan, select, pilot, deploy and support protected building-to-building wireless bridges that integrate seamlessly into your existing network while providing a degree of protection that equals or exceeds wired interfaces. Progent provides expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can show you how to identify and install the wireless link solutions that match your business requirements.
Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to permit less critical problems to fester.
Progent's Standard Help Desk Services offer a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Support services are offered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent offers cost-effective remote access to an Oracle MySQL DBA or software developer and can help organizations of all sizes to configure and maintain MySQL within a dependable network infrastructure that offers high levels of speed, scalability, and security. Progent also has proven skill assisting companies migrate applications from an Oracle environment to MySQL.
Progent has a long background delivering a full-spectrum of online network consulting and urgent troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in providing expert remote IT consulting and has delivered network solutions to clients in all 50 states. Online support eliminates travel expenses and solves problems faster than onsite support.
With virtual servers, businesses are able to operate multiple virtual machines on one physical server. Virtual server technology enables businesses to enjoy all the advantages of server isolation, but without the costs that goes with buying extra server hardware. Virtualization is also the enabling technology behind private clouds, which provide major advantages such as lowering the costs of hardware, facilities, and management while improving data security, system availability, and recoverability. Other important server management technologies include server monitoring software, Windows Server Update Services, and remote server management cards. Progent's professional server management specialists can assist you with all areas of server virtualization and management to allow your company to cut costs and save time.
Progent’s Technical Response Center (TRC) offers nationwide extended hours remote support for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide after-hours phone support and remote direct computer connection to isolate and resolve network problems rapidly and affordably. The scope of IT expertise represented by Progent's team of country-wide service engineers allows Progent to escalate even the toughest network issues to competent experts as required. For urgent problems, the Technical Response Center tries to answer your call for service within one hour.
Progent offers access to the affordable services of online Internet connectivity experts to help your organization to assess or update your ISP services so your Internet access solution aligns with your business requirements. Support services available from Progent include assessment of your existing bandwidth utilization, vendor and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different carrier and/or service arrangement. Network provisioning can include optimizing existing routers and configuring new ones, implementing firewalls, and upgrading dependable BGP architectures.
Progent's certified Internet Security and Acceleration Server consulting experts have broad experience creating corporate security solutions for information systems with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small company design and deploy an installation of ISA Server 2004 that meets your information security needs without restricting your productivity.
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi appliances running across multiple venues with thousands of access points can be remotely configured and administered with free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent offers the skills of seasoned Wi-Fi professionals who can assist your organization to determine the value of Ubiquiti’s UniFi technology for your environment and assist you to design, deploy, manage, and maintain your UniFi ecosystem.
Windows Hyper-V 2016 incorporates key technologies initially designed for and proven on Azure, one of the world's largest public clouds. This dramatically enhances the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, availability, scale, manageability, reliability and recoverability. Progent’s Microsoft-certified consulting team can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot environments to verify the ability of Hyper-V 2016 to run your critical applications, plan a cost-effective network architecture for a cloud-based or hybrid deployment, create and carry out a smooth migration strategy, train your IT management and support staff, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you maximum business value.
Progent's ProSight portfolio of managed services are designed to offer businesses who maintain minimal internal IT administration and support teams with low-cost access to world-class management platforms and technical experts. Advantages of Progent's ProSight catalog of managed IT services include flat-rate IT maintenance costs, automation of routine administrative tasks, ongoing adoption of the latest information technology, graceful transition from legacy systems to modern solutions, close alignment of information technology with strategic objectives, access to veteran IT consultants, and allowing management to concentrate on business instead of fast-evolving information technology.
Progent's Cisco-certified wireless technology consultants can assist organizations to configure, administer, and debug Cisco Wi-Fi devices including Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.
Besides offering the expertise of Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers programming, troubleshooting, administration help, migration support, and one-on-one or group webinar training classes customized to address your specific requirements. Progent's consultants also can show you how to integrate and maintain a secure, robust network foundation to support your ERP, MRP and accounting applications.
For desktop virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can assist you to plan a XenDesktop solution that improves the strategic value of your information network; configure XenDesktop software with your servers, user devices, and printers; migrate your existing virtual desktop software to current releases of XenDesktop; and provide comprehensive online technical support. Progent can also instruct your IT staff to follow best practices to maintain your XenDesktop solution efficiently.
Nexus switches are engineered to deliver the throughput, expandability, resilience, virtualization support, capacity, data protection and manageability needed to function as the heart of a world-class data center. Progent's Cisco-certified Nexus switch experts can provide remote and on-premises consulting expertise to help your IT staff to create an efficient network architecture, set up test systems to validate your network design, deploy Nexus switches, define and implement appropriate policies, run security and compliance tests, configure advanced monitoring and alert systems, consolidate resources by means of virtualization technologies, troubleshoot switching and routing problems, optimize system performance, plan for expected growth, and take advantage of the powerful zero-downtime capabilities available for Nexus family of switches. Progent can also help your business to upgrade non-disruptively from outdated Nexus models or Cisco Catalyst switches to current Nexus switches.
If your company operates a UNIX, Linux, or Solaris environment or a mixed-platform computer system, Progent's CISA and CISSP-certified consultants can assist your entire enterprise in a broad range of security areas such as security administration procedures, security design and models, connection management products and techniques, applications development security, business processes security, hardware security, communications, infrastructure and Internet security, and disaster recovery preparedness. CISM and CISSP define the core skills and worldwide standards of performance that network security professionals are required to possess. These accreditations give IT management the confidence that those who have earned their CISM or CISSP qualification have demonstrated the experience and theory to offer world-class security support and consulting help.
Progent's CISSP-certified network security consultants can help businesses of all sizes with any aspect of information system security. Progent can implement efficient cybersecurity solutions that guard a small business from advanced threats or Progent can design, configure, and manage a comprehensive security environment for hybrid networks that support onsite, remote, and mobile users accessing IT resources spread across a mix of physical datacenters and various clouds.
The Contact Center service delivery model adopted by Progent gives small and midsize organizations an effective alternative to reliance on freelance service individuals by offering broad expertise accessible to multiple support teams, optional 24x7 access to emergency help, escalation capability to top-level experts for solving even the most difficult problems, support consistency and dependability, prompt follow-up enforced by veteran support managers, a choice of convenient techniques for initiating service tasks, and excellent progress visibility enabled by ticket updates and available via a web-based portal.
Progent's wireless site survey services make it easy to plan, implement and debug a Wi-Fi network customized for your facilities, offering your business a WLAN that delivers the reception, speed, density, QoS, security, and hand-off capability your business requires. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi network and on-premises site survey services for confirming, tuning, and troubleshooting a functioning Wi-Fi LAN.
Progent can provide cost-effective remote access to an Oracle MySQL RDBMS DBA or software developer and can help businesses of all sizes to configure and maintain MySQL in a robust network environment that offers high levels of speed, scalability, and protection. Progent also has experience assisting companies migrate applications from an Oracle environment to MySQL.
Progent's Microsoft certified consultants can help you design and implement a smooth in-place Exchange Server 2003 migration strategy that avoids productivity downtime, reduces long-term support demands, and makes your Exchange 2003 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the knowledge and experience to finish your project quickly and economically. Progent's Exchange Server 2003 help, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.
Progent's Cisco-certified Wi-Fi networking experts offer online and onsite consulting and support services to assist your organization to plan, configure, administer, optimize, and repair Wi-Fi networks that utilize Cisco's Meraki access points. Progent's consultants can also assist you to plan and deploy hybrid environments that combine on-premises and cloud-based resources and that provide seamless connectivity, advanced security and compliance, unified management, and consistent operation for all your mobile and desktop devices.
VMware's NSX network virtualization platform allows you to build entire networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation independent of the physical components making up the basic IP network. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the entire logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to design, deploy, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.
Progent can provide fast access to the expertise of veteran wireless consultants who can assist organizations to assess the benefits of Ubiquiti UniFi wireless access points for your business and assist you to plan, install, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a wireless site survey to help you to choose, configure, and place UniFi wireless APs for your required coverage and throughput.
Progent's certified consultants can help you to assess the business value of Windows Server 2012 R2 for your company, develop test environments and rollout strategies, tune your infrastructure for on-premises, multi-location, cloud-based, and hybrid environments, educate your IT support staff, develop a corporate-wide security plan, automate IT management, help with application development, and build and validate a disaster recovery/business continuity plan.
Lync Server 2013, now called Skype for Business, allows organizations of any size to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web meetings with application sharing and whiteboard, and both IP and PSTN calling across a broad range of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 experts and network integrators can assist your company to evaluate the business benefits of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model suitable for your current and future plans, deploy Lync Server 2013 so as to speed up your return on investment, and deliver live webinar and onsite training to your management staff and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications such as Outlook and PowerPoint.
Progent's Private Cloud Hosting service provides comprehensive hosting of a small organization's servers in a solution that delivers the maximum level of availability and scalability and is also easy to migrate to another host. Progent's Private Cloud Hosting and Management options are based on mature virtualization architectures that enable small businesses with mixed- platform environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.
Microsoft Dynamics Customer Relationship Management helps mid-market companies build positive client interactions. Built-in Sales and Customer Service components enable employees to share information to help promote selling success and offer steady, effective customer service. Progent can set up the most sensible server and communications infrastructure, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can help you combine Microsoft Dynamics CRM with your sales or customer service databases.
Progent is a pioneer in cost-effectively delivering world-class IT support to small businesses. Progent's success in addressing the IT service requirements of the historically underserviced small company sector is the combined result of major technical and operational innovations that have eliminated much of the traditional expenses out of administering network service, added unprecedented professional skill into the support system, and significantly accelerated the solution cycle.
If your office network mixes Linux technology with Microsoft Windows, Progent can show you how to incorporate your computers into a cohesive network that allows all your operating systems to coexist for simple administration, seamless information exchange, high reliability, superior performance, and tight protection. Progent's Linux and Windows coexistence support offerings feature IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote network help and troubleshooting, in-person technical support, and Contact Center services.
Progent’s Technical Response Center (TRC) offers low-cost nationwide extended hours remote assistance for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support experts provide extended hours telephone support and remote direct network access to isolate and repair network problems rapidly and affordably.
Award Winning ISA Server 2006 Technical Support Services
Progent's certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration plans, tune your network for local, multi-location, cloud-based, and partial-cloud environments, educate your IT management, staff, create an enterprise-wide security strategy, automate IT management, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Server growth puts pressure on IT budgets and administrative resources. Server reduction through a virtual architecture promises lower TCO of hardware and faster ROI, more efficient use of physical computers, streamlined operations, enhanced network availability, and easier manageability. Typical uses for virtual servers include hardware consolidation, economical platforms for line-of-business legacy software running on outdated operating systems, and inexpensive quarantine of program development or pilot testing environments from on-line systems.
VMware's NSX network virtualization platform allows you to build entire networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high level of automation independent of the physical components used by the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can quickly recover the entire logical network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to plan, configure, test and administer a DR system based on VMware SRM and VMware NSX.
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity downtime, simplifies ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-site migrations, Progent has the knowledge and experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Exchange 2007 Server.
After Hours Microsoft ISA Server 2006 Support Services
Years of experience delivering Microsoft support and Cisco technology consulting has enabled Progent to build a unique capability for serving branch offices that need IT service with the responsiveness associated with with small firms but which includes professional communications, thorough documentation, and adherence to enterprise IT protocols. If your corporation has a remote office located anywhere in California or any region covered by Progent's engineers, Progent can offer a broad range of in-person and remote network consulting services and network design assistance.
Progent's Linux consulting services provide small businesses and developers support for administering and maintaining Linux computers that coexist with Microsoft-based technology. Progent offers your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of experience provides you with a convenient single consulting firm to show you how to create and maintain a secure and reliable mixed-platform network and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with major Linux derivatives including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's certified consultants can help you evaluate the possible advantages of Hyper-V-powered server virtualization for your company, conduct test installations to verify Hyper-V's compatibility with your production software, assess your network infrastructure for smooth operation with virtual server technology, help you in moving to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your IT personnel to track and manage Hyper-V, offer world-class consulting help for enhancing the protection of your virtual machines, design and validate business continuity procedures that maximize system uptime, and provide continuing consulting and technical support including affordable remote repair and comprehensive Help Desk outsourcing.
For advanced project management support, Progent can provide the services of senior information technology professionals with years of experience in technology management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management skills to assist enterprise customers adhere to best practices to ensure that development or deployment projects are completed on time and on budget.
Progent’s Microsoft-expert engineers can help your organization to update your application servers and/or workstations from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of moving to 64-bit processing, plan an affordable migration strategy that reduces operational disruptions, and provide economical, expert remote support to aid you to install 64-bit operating systems and applications on your current hardware.
Progent's CCIE-certified networking consultants offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Progent's Power BI consultants can assist you to plan, install, manage, enhance or debug your Power BI business analytics solution. Progent's database experts can help you to prepare your target data for Power BI reports and dashboards. Progent can show you how to implement and manage a local, cloud, or hybrid environment to run Power BI.
Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest client satisfaction and enjoy the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your business better solutions for your IT network.