Additional Topics of Interest

Services Documentation Integration Support
24-7 Service Reports Support

Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to every client. The discipline of documenting and organizing service activity results in more effective support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.

Biggest Wireless Security Inventory Consult
Network Security Scan Consultant

Progent offers two low-cost service packages intended to enable small businesses to receive a professional security evaluation from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs an extensive test of your IT infrastructure from beyond your company firewall to determine possible weaknesses in the security profile you expose to the public. With Progent's Internal Security Inventory Scan, a certified security professional executes a system scan from an authorized machine inside your firewall to assess vulnerabilities to internal attacks. The two security inventory services are configured and executed from a secured remote location.

Remote Workers Video Conferencing Support and Help
Remote Technical Support Offsite Employees Video Conferencing

Progent can assist small and mid-size businesses to set up and debug conferencing solutions to enable their at-home workforce to collaborate effectively with colleagues and customers.

Microsoft Certified Partner SQL Server Management Studio Computer Consulting
SQL Server 2012 xVelocity Consulting

Progent offers the expertise of Microsoft-certified consultants as well as experienced database application developers, DBAs, project managers, network infrastructure engineers, disaster recovery planning specialists, and security professionals to help your business to assess the potential benefits of Microsoft SQL Server 2012 for your organization, set up test environments at your site or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy RDBMS platforms, and configure a cost-effective and safe network infrastructure that helps you maximize the business benefit of SQL Server 2012.

Virtual Server Hyper-V Remote Consulting
Specialist Microsoft Hyper-V 3.0 Virtual Server

Widows Server 2012 R2 Hyper-V advances the power of server virtualization in critical areas such as multitenancy, flexible infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your company to benefit from Windows Server 2012 R2 Hyper-V to install and manage virtual servers to cut IT costs and improve availability.

Emergency Video IP Phones Troubleshooting
Cisco VoIP Phones and Jabber Consultant Services

Progent's Cisco CCIE-certified networking experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

Metro Ethernet Consultants
Consultancy ADSL2+

Progent can provide the cost-effective support of online Internet connectivity experts to help your organization to evaluate or update your Internet services so your Internet connectivity solution meets your business needs. Support services available from Progent include evaluation of your current bandwidth utilization, vendor and plan comparison and selection, network provisioning, and managing a smooth move to a new carrier and/or service plan. Provisioning can include optimizing existing routers and deploying new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.

Best Network Engineer WLAN Site Survey
Wireless LAN Site Survey IT Consulting

Progentís Wireless Site Survey assists you to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your environment, offering your business a wireless solution that delivers the coverage, speed, load-handling capability, Quality of Service, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service.

Virtual Server Private Cloud Hosting Engineer
Private Cloud Services Consulting Services

Progent's Private Cloud Hosting and Management service offers complete hosting of a small or mid-size company's servers in a solution that delivers the highest degree of availability and scalability and is in addition simple to move to another host. Progent's Private Cloud Hosting and Management services are based upon mature virtualization architectures that enable small businesses with multi- platform environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.

Online Help Remote Support
Support and Integration On-site Support

For mid-size businesses who need network support, Progent can deliver a variety of options including on-site service, on-line assistance, off-site Help Desk, round-the-clock support with remote network monitoring, emergency staffing, business relocation support, application development, and expert consulting. For medium-size businesses in California or other areas serviced by Progent's field engineers, Progent provides expert in-person support for solving technical issues quickly and economically.

Microsoft Dynamics SL Support and Integration
Solomon Integration Services

Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system programs to match your unique business requirements. Progentís Microsoft-certified support experts provide experience in Microsoft Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce consulting services for secure, corporate-wide information sharing plus interfacing with CRM packages.

Consulting Service Firm Consulting Hourly Rate
Maintenance Consulting Hourly Cost

Progent's pricing model is to charge for online service and on-site visits per minute. As a result, you pay only for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for support services provided during regular business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be forced to allow simple problems to fester.

Microsoft Windows Server 2012 R2 Integration
Windows Server 2012R2 Hyper-V Technology Consulting Services

Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout plans, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT support team, develop an enterprise-wide security plan, automate IT administration, assist with application development, and build and test a DR/BC plan.