Computer Support for Small Companies
IT Outsourcing Services for Small Companies
Comprehensive Information Network Consulting and Support
Enterprise-class Support for Small Business Budgets
Small businesses can rarely afford to have a full-time Chief Information Officer or an in-house IT staff dedicated to providing comprehensive network planning, management, and support. Consequently, small business networks are often patchworks of products and technical bandaids, always recovering from one crisis while heading for the next one. Without a strategic vision, system upgrades or expansion that should be simple exercises become major challenges, management is forced to focus on keeping things running rather than optimizing productivity, and IT budgets get eaten up by maintenance instead of building competitive advantage. For big-picture issues such as moving to the cloud, virtualizing servers and desktops, or developing business continuity plans, small businesses often have no trusted and objective source for ideas and direction. Progent has a solution.
Progent is structured to provide in-depth online support for all technologies used in today's small business information networks and offers an array of strategic, on-demand services such as a part-time CIO to provide senior-level planning and negotiating skills, a Technical Response Center for help desk support, 24x7 remote monitoring, spam/virus filtering as a managed service, project management for major initiatives like site moves or OS upgrades, connectivity experts for designing fast and reliable network infrastructure, certified security engineers to ensure data protection and compliance, disaster recovery experts to help design business continuity plans, and software developers to create, customize, or troubleshoot mission-critical applications.
Because Progent offers all these services remotely on an as-needed basis, Progent can in effect be your online IT department, saving you the cost of maintaining an in-house support team without sacrificing the quality and continuity of a full-time staff of IT experts. This leveraging of your IT budget is amplified by the savings you get by building an information system that is secure, reliable, easy to manage and expand, and designed to accommodate the special requirements of your business. That's IT Outsourcing.
Subject-Matter Expertise Plus Strategic Insight
Small business networks are rarely standardized, representing instead a mix of legacy and current technologies from multiple vendors. This requires a support firm with a broad range of in-depth expertise so that problem solving doesn't devolve into finger pointing exercises. Progent is a Microsoft Partner and is certified to support all major operating systems including Windows, Mac OS, and leading versions of Linux/Unix. Progent has also assembled one of the largest teams of Cisco-certified CCIE network engineers of any independent IT service firm in the United States. In addition, Progent can provide the services of IT professionals with years of experience as Chief Information Officers for large corporations and local governments.
Online Consulting Experts
Progent is a pioneer in delivering advanced consulting solutions online and has active clients in every state in the U.S. Progent's customers include global enterprises, ISPs, local governments, small and mid-size business, and home offices. Remote support saves travel costs and resolves problems faster than onsite service. Progent also offers on-premises support in major metropolitan areas across the U.S. Progent's affordably priced Extended Hours Support Program offers clients round-the-clock access to the Technical Response Center to minimize network downtime and maximize business productivity.
IT Outsourcing Services Available from Progent
Progent offers a unique combination of strategic vision and in-depth technical expertise, offering small businesses an affordable, one-stop source for IT outsourcing support. Important outsourcing services offered by Progent include:
- ProSight suite of network management services and audits for low-cost, flat-rate network monitoring, management and health checks
- Part-time CIO services for strategic planning, negotiating contracts, meeting compliance regulations, IT budgeting, etc.
- Help Desk Call Center support for as-needed desktop support and network troubleshooting
- 24x7 server monitoring to detect any potential problems before they impact productivity
- Spam/Virus filtering as a managed service performed safely outside your firewall
- Fast access to world-class Cisco CCIE network engineers to resolve infrastructure issues
- Certified network security engineers to define and enforce policies and ensure security and compliance
- Disaster recovery and business continuity planning
- Virtual server experts and virtual desktop consultants to cut hardware costs and simplify management
- Software development services to build, improve, or troubleshoot line-of-business applications
Progent's organizational structure, service delivery model, breadth of practice areas, and depth of expertise allow small companies to leverage their IT investment to maximize the productivity and strategic value of their information network. Key benefits of Progent's IT outsourcing services include:
- Progent offers in-depth subject matter expertise plus strategic planning for clients who have no full-time IT department
- An easy engagement model eliminates complex service contracts and requires no long-term commitments
- On-line service delivery saves time and money
- Expertise with all of the leading OS and virtual server platforms, networking products, and other small business technology makes Progent a one-stop solution for IT support
To find out how Progent can provide IT outsourcing services for your small business network, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Award Winning ransomware virus recovery Professionals
DopplePaymer ransomware recovery Professional
Progent's ransomware experts can assist your business to assess your ransomware defenses, remotely monitor and protect your IT environment, assist with negotiating a settlement with a hacker, and reconstruct a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Expert Microsoft Certified Integration Firm .NET Blazor
.NET Web Application Contract Programming
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to create or update .NET applications quickly and affordably.
Locky ransomware protection and recovery Consulting Services
ransomware protection Technology Professional
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to defend against ransomware or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your existing security profile and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that reduces your exposure to a ransomware attack and aligns with your business requirements.
Microsoft Windows 8.1 Migration Integration Services
Consulting Windows 8.1 Wireless
Windows 8.1 is engineered to power devices from smart phones and slates to engineering workstations. An abundance of innovative features, such as touch screen support and iconic tile user interface, provide a wide selection of advantages for organizations who understand how to exploit them. Progent's Microsoft-certified experts can assist get your organization up the learning curve with Microsoft Windows 8.1 and show you how to derive maximum competitive advantage from the product's various new and enhanced technologies.
System Center Configuration Manager Consultants
SCCM Hybrid Integration Support Services
Configuration Manager automates application and device deployment across multiple sites, simplifies compliance settings management, keeps track of network resources, protects against company data leakage, provides network health monitoring, enables safe end-user self service, and offers a single control mechanism for managing mixed-OS ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can help businesses of any size with any facet of planning, implementing, using and troubleshooting a System Center Configuration Manager solution for on-premises, cloud, or hybrid networks.
ProSight DPS ECHO Cloud Backup Services Specialist
Largest Offsite Managed Data Backup/Recovery Services Specialist
ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information.
Automatic Failover Specialist
Fault-tolerant Interoffice Connections Computer Consultants
Progent's high availability inter-site connectivity and fault tolerant network infrastructure professionals can help small organizations create zero-downtime Interoffice connectivity via redundant system architectures featuring automatic failover. Progent's Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office connections based on zero-downtime EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connections and transparent fail-over can provide affordable non-stop interoffice connectivity.
Data center Monitoring On-site Support
Remote Troubleshooting System Center 2007
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, optimizing and fixing Microsoft SCOM solutions and can provide companies of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that provides the performance and resilience required to monitor your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to install and customize SCOM 2012 management packs based on best practices for tracking network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises technical support to help you to fix critical issues uncovered by SCOM 2012.
Professionals MS Virtual Server Administration Website
Microsoft Virtual Machines Integration Services
Microsoft Virtual Server, hosted on the Microsoft Windows Server operating system and based on technology originally produced by Connectix, delivers the power necessary to carry out server consolidation, application migration, and server isolation tasks through virtualization techniques in an enterprise-class computing network with advanced scalability, manageability, and availability. Microsoft has aimed Virtual Server 2005 at businesses wishing to enhance operational efficiency in application development and piloting, upgrading from legacy line-of-business software, and server consolidation. Progent's skilled Virtual Server experts can assist your business to evaluate and deploy MS Virtual Server.
Remote Technical Support Jabber Upgrade
Remote Troubleshooting Jabber and Cisco TelePresence Server
Progent's Cisco Jabber consultants can provide online or onsite support to assist organizations of all sizes to design, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers advanced expertise for all the technologies that go into creating an end-to-end Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration ecosystem.
Cisco Access Point Support Firms
Cisco Firewall Small Business Network Support
Progent's Cisco-certified CCIE network infrastructure consultants can help you to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco IP phone support, and CUCM/CallManager software support.
Troubleshooting SCVMM 2016 Templates
24-Hour SCVMM 2016 Online Technical Support
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to offer a unified mechanism for deploying and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can help businesses of any size with all facets of designing, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you migrate efficiently from older releases of Virtual Machine Manager, develop workflows for creating and deploying VMs and hosts, design fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic business benefits of new technologies like Storage Replica and Shielded VMs. Progent's certified virtualization experts offer world-class Hyper-V consulting and VMware ESXi support.
Cisco Certified Experts Router Training
Server Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Mid-size businesses who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
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