Computer Help for Small Companies

Enterprise-class Support for Small Business Budgets
Small businesses can rarely afford to have a full-time Chief Information Officer or an in-house IT staff dedicated to providing comprehensive network planning, management, and support. Consequently, small business networks are often patchworks of products and technical bandaids, always recovering from one crisis while heading for the next one. Without a strategic vision, system upgrades or expansion that should be simple exercises become major challenges, management is forced to focus on keeping things running rather than optimizing productivity, and IT budgets get eaten up by maintenance instead of building competitive advantage. For big-picture issues such as moving to the cloud, virtualizing servers and desktops, or developing business continuity plans, small businesses often have no trusted and objective source for ideas and direction. Progent has a solution.

Progent is structured to provide in-depth online support for all technologies used in today's small business information networks and offers an array of strategic, on-demand services such as a part-time CIO to provide senior-level planning and negotiating skills, a Technical Response Center for help desk support, 24x7 remote monitoring, spam/virus filtering as a managed service, project management for major initiatives like site moves or OS upgrades, connectivity experts for designing fast and reliable network infrastructure, certified security engineers to ensure data protection and compliance, disaster recovery experts to help design business continuity plans, and software developers to create, customize, or troubleshoot mission-critical applications.

Because Progent offers all these services remotely on an as-needed basis, Progent can in effect be your online IT department, saving you the cost of maintaining an in-house support team without sacrificing the quality and continuity of a full-time staff of IT experts. This leveraging of your IT budget is amplified by the savings you get by building an information system that is secure, reliable, easy to manage and expand, and designed to accommodate the special requirements of your business. That's IT Outsourcing.

Subject-Matter Expertise Plus Strategic Insight
Small business networks are rarely standardized, representing instead a mix of legacy and current technologies from multiple vendors. This requires a support firm with a broad range of in-depth expertise so that problem solving doesn't devolve into finger pointing exercises. Progent is a Microsoft Partner and is certified to support all major operating systems including Windows, Mac OS, and leading versions of Linux/Unix. Progent has also assembled one of the largest teams of Cisco-certified CCIE network engineers of any independent IT service firm in the United States. In addition, Progent can provide the services of IT professionals with years of experience as Chief Information Officers for large corporations and local governments.

Online Consulting Experts
Progent is a pioneer in delivering advanced consulting solutions online and has active clients in every state in the U.S. Progent's customers include global enterprises, ISPs, local governments, small and mid-size business, and home offices. Remote support saves travel costs and resolves problems faster than onsite service. Progent also offers on-premises support in major metropolitan areas across the U.S. Progent's affordably priced Extended Hours Support Program offers clients round-the-clock access to the Technical Response Center to minimize network downtime and maximize business productivity.

IT Outsourcing Services Available from Progent
Progent offers a unique combination of strategic vision and in-depth technical expertise, offering small businesses an affordable, one-stop source for IT outsourcing support. Important outsourcing services offered by Progent include:

• ProSight suite of network management services and audits for low-cost, flat-rate network monitoring, management and health checks
• Part-time CIO services for strategic planning, negotiating contracts, meeting compliance regulations, IT budgeting, etc.
• Help Desk Call Center support for as-needed desktop support and network troubleshooting
• 24x7 server monitoring to detect any potential problems before they impact productivity
• Spam/Virus filtering as a managed service performed safely outside your firewall
• Fast access to world-class Cisco CCIE network engineers to resolve infrastructure issues
• Certified network security engineers to define and enforce policies and ensure security and compliance
• Disaster recovery and business continuity planning
• Virtual server experts and virtual desktop consultants to cut hardware costs and simplify management
• Software development services to build, improve, or troubleshoot line-of-business applications

• Progent offers in-depth subject matter expertise plus strategic planning for clients who have no full-time IT department
• An easy engagement model eliminates complex service contracts and requires no long-term commitments
• On-line service delivery saves time and money
• Expertise with all of the leading OS and virtual server platforms, networking products, and other small business technology makes Progent a one-stop solution for IT support