Additional Topics of Interest

IT Outsourcing Outsourcing Technical Support
Migration Help Work at Home Integration

Progent applies no service activation charge and requires no monthly commitment for services provided during normal working hours. Progent's small granularity avoids big bills for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.

Top Rated IT Services Online Help Desk
Top Quality Help Desk Process Help and Support

The Contact Center support model used by Progent's Technical Response Center gives small and midsize businesses an effective option to dependence on freelance service individuals by offering extensive technical knowledge accessible to multiple support groups, optional round-the-clock access to urgent assistance, fast escalation to world-class engineers for handling the most difficult issues, service consistency and dependability, prompt follow-up overseen by veteran service managers, a selection of easy-to-use techniques for initiating service tasks, plus a high level of process transparency made possible by trouble ticket updates and accessible through a web portal.

ProSight Spam Filtering Specialist
Services Cloud Protection for Email

Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

Windows Server 2000 Migration Consultant
Windows 2000 Server Support and Setup

Progent's certified Windows 2000 consulting staff can help you optimize the functionality of your current Windows 2K Servers and can streamline system management, provide technical support and repair, and strengthen security. Progent can also help you design, justify, and execute a plan to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in setting up pilot installations to eliminate the technical risk associated with migrating to Windows Server 2003 by identifying potential hardware and software compatibility problems.

SCCM 2012 Intune Integration IT Consultant
SCCM 2012 Windows 2010 Provisioning Technology Consulting

Progent's Microsoft-certified consultants can help your business to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy change management solution or help you to enhance your current SCCM 2012 ecosystem to accommodate your evolving business requirements. Also, Progent can assist you to build a software foundation that fully supports SCCM by delivering expertise with associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and IIS.

Cisco Certified Experts Microsoft Windows 11 Configuration Manager Engineers
24 Hour Microsoft Windows 11 Snap Layouts Specialist

Progent's Windows 11 consulting experts offer a variety of services for Windows 11 including Microsoft 365 solutions, mobile management, at-home workforce connectivity, data and identity security, centralized provisioning, and Help Desk Call Center services.

Microsoft Windows 8.1 Upgrade Assessment
Windows 8.1 Training IT Consultant

Progent's Microsoft-certified experts can provide a variety of network consulting services to assist organizations of any size to install, manage, and support networks that incorporate desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to create test environments to evaluate Windows 8.1 and develop and execute Windows 8.1 deployment plans following leading practices.

Citrix MetaFrame IT Consultants
Application Virtualization Engineer

Progent's Citrix-certified experts can assist your business to plan, deploy, administer, and support a virtual Windows application delivery and management solution based on XenApp. Progent's Cisco CCIE network engineers can show you how to optimize your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can assist you to administer and support a remote datacenter that offers high availability, enhanced security, and rapid recovery.

Office Word 2016 Engineers
Professional Microsoft 365 Word and Access

Progent's certified Office Word and Microsoft 365 Word consultants can provide a wide range of economical remote consulting services to help you to manage and troubleshoot your existing Microsoft Office Word solution or assist you to upgrade to a newer release of Office Word. Services offered by Progent's Word experts include VBA programming, isolating and fixing compatibility issues between different releases of Office Word, integrating Office Word with different Office apps like Office Excel and Microsoft Outlook or with third-party platforms and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance support, smart phone integration, and online training classes tailored for your special requirements.

CIO Onsite Technical Support
CIO Professionals

Progent can provide the part-time assistance of a veteran Chief Information Officer to provide a broad perspective to assist you pick and support network technology to meet your current needs and that can serve as a firm basis for your future growth. Progent's temporary CIO consulting services offer economic leverage to companies who want to optimize the impact of their IT expenditures but who are unable or hesitant to add another executive-level manager to their full-time staff. Since Progent is vendor-neutral, with a sizable team of engineers certified to maintain all leading OS platforms and networking technologies plus a broad range and application software, Progent is in an ideal situation to offer unbiased recommendations along with expert technical help for creating IT solutions that match the particular needs of your business.

Apple Mac and Windows Consultant
Computer Consultant Windows and macOS coexistence

Progent's service specialists in Apple OS X and Microsoft Windows technology can help you integrate Apple Macintosh and Windows systems into seamless environments with full sharing and collaboration functionality. Allowing productive co-existence among a variety of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's experience in Microsoft and Macintosh service makes it possible to offer expert support to businesses that rely on these platforms to keep their competitive edge. Progent can also help you to interface Apple's iPhones and iPads with your Windows network.

Cisco ASA 5500-X Firewall Engineer
Network Consultants Firepower Management Center

Progent's Cisco-Premier network consultants offer experienced PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from small, plug-and-play desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy level of protection, performance and availability for business networks of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent's network experts can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

Solaris Upgrade Consultant
Solaris to Windows Upgrade

Progent can help you to design and execute an efficient transition from a Solaris-based information environment to a network based on Microsoft Windows and capable of running Microsoft's powerful office productivity products, business applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and software development specialists can assist you to guard your data and minimize business discontinuity by developing an effective migration plan that protects your current investments in Sun Solaris software and technology. UNIX-to-Windows transition support expertise offered by Progent include evaluation of existing environment, transition strategy and testing, Exchange migration expertise, data and application software migration, and processor and storage system migration and consolidation.