Progent can deliver in-depth remote consulting for all major technical areas associated with small company IT networks and offers a variety of vital, on-demand services including a part-time Chief Information Officer to offer advanced IT design and budgeting capability, a Call Center for help desk services, proactive server monitoring, spam/virus protection as a managed service, best-practices project management for major initiatives like office relocations oroperating system migrations, Cisco-certified consultants for building and maintaining fast and robust network infrastructure, security specialists to verify information protection and compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, customize, or troubleshoot business application programs.


Additional Topics of Interest

Microsoft Exchange 2016 Migration Planning IT Consulting
Microsoft Exchange Server 2016 Migration Planning Engineer Redwood City

Progent can assist your business in all facets of your upgrade to Exchange Server 2016 including designing HA architecture for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, mailbox databases and logs; setting up HLB for high-availability CAS services; planning, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Cisco PIX Firewall Upgrade Information Technology Consulting
Online Support for PIX Firewall Migration Scotts Valley, CA

Cisco's PIX 500 firewalls have been discontinued and Cisco might not offer support these devices. Progent still offers consulting assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can in addition help you determine if you should move up to the latest firewall technology available from Cisco. Progent's Cisco technology experts can help your company plan and implement an efficient migration to Cisco ASA 5500-X Series firewalls following leading practices.

QTS Internet Data Center Consulting Services
Consultants in Anaheim, California

The QTS (formerly Herakles) Data Center facility is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is currently using the QTS data center as a colocation facility or if you are considering migrating your primary or offsite backup system to the Herakles data center, Progent offers a range of affordable services such as colocation migration, system installation and updates, network optimization, project management, virtualization expertise, remote monitoring, automated network administration, software development, disaster recovery/business continuity solutions, security assessment, and the support of Progent's Test Lab.

Computer Consulting for Computer Support Help Desk
Online Help Desk Remote Support Services

The Contact Center support delivery structure used by Progent offers small organizations an affordable alternative to reliance on freelance consultants by offering broad technical knowledge shared by numerous support groups, optional round-the-clock availability of emergency help, escalation capability to top-level experts for handling the most difficult problems, service consistency and reliability, quick follow-up enforced by seasoned service administrators, a choice of easy-to-use ways for requesting service tasks, plus excellent progress visibility made possible by trouble ticket updates and available through a web portal.

Proxim Tsunami Wireless Example Application
Case Study for Building to Building Wireless in Concord, CA

Progent provided a wireless integration solution that enabled a school to improve productivity and avoid the ongoing costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is designed for connecting remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless solution offered better bandwidth and reliability than simply amplifying the 802.11b wireless network, and because it uses the 5.8Ghz band it offered immunity to outside interference.

Exchange 2003 Upgrade Computer Engineer
Specialist Santa Ana, California

Progent's Microsoft certified consultants can help you design and implement an efficient in-place Exchange Server 2003 upgrade strategy that minimizes productivity disruption, reduces ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multiple server or multi-site upgrades, Progent offers the knowledge and experience to complete your project quickly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business needs.

High-Availability Interoffice Connections Engineers
Cisco Specialist Cottonwood, AZ

Progent’s high availability inter-site connectivity and 24x7 system infrastructure professionals can help small organizations achieve zero-downtime Interoffice connectivity through fully redundant system architectures featuring transparent failover. Progent’s CCIE engineers can plan and implement ultra-reliable Inter-office networks based on non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over offers affordable non-stop interoffice connectivity.

IT Consulting for Microsoft Dynamics GP
Help and Support

Progent can show you how to prepare and execute a smooth move to Dynamics GP so that you retain your data, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and minimize productivity interruption by designing and following a smart migration strategy. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create custom business software and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.

Microsoft Office 2003 Management
North Dakota Microsoft Office 2003 Online Technical Support

Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you pay just for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.