Progent is structured to provide in-depth remote consulting for all major technical areas common to small business information networks and allows you to outsource a variety of strategic, on-demand support services including a part-time CIO to offer senior-level IT design and budgeting capability, a Call Center for help desk services, proactive remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for critical initiatives such as site moves oroperating system upgrades, connectivity consultants for designing high-performance and robust network infrastructure, certified security engineers to verify data safety and compliance, disaster recovery experts to create business continuity plans, and software developers to create, enhance, or repair business applications.


Additional Topics of Interest

Consultant for Help Desk Management Services
Redwood Shores, CA Help Desk Services Online Consulting

Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Help Desk services are provided at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle challenging problems.

SQL Server 2012 AlwaysOn Failover Cluster Help and Support
Online Support Services San Francisco

Progent offers the expertise of Microsoft-certified engineers as well as experienced database application developers, DBAs, project managers, network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified security consultants to help your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and define an efficient and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012.

Chief Information Officer Remote Support Services
Chief Information Officer Remote Consulting Newark, CA

Progent can provide small businesses with an IT management professional who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you deploy appropriate technology to enhance business processes so they align better with your corporate goals. Your business can develop and install a well thought out IT plan without incurring the expense of a full-time Chief Information Officer.

Consultant for Application Monitoring
24x7 Network Support Outsourcing Sacramento, CA

Even if your business has a minimal network services staff and a limited IT budget, your information system can still feature the same high reliability and performance that once needed a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified IT consultants, the latest network management products for 24x7 monitoring and alerts, and cost-effective service programs such as a help desk service to keep your vital network applications and servers operating.

Cisco Expert Specialists for IP phones
Online Consulting for SRST

Progent's CCIE-certified networking consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

Small Business Network Consultants for Cisco Switch
Cisco Design Consultant

Progent can help your organization to utilize Cisco's infrastructure technology to build a robust foundation for your local, cloud-centric, or hybrid data center and improve operations in key areas such as compute and storage consolidation, security and compliance, versatility, availability, and recoverability.

Microsoft SQL 2008 Technical Support Services
Microsoft Certified Partner SQL 2008 Analysis Services Consult Pittsburgh

Microsoft SQL Server 2008 delivers powerful, standardized tools to computer professionals as well as to network users, reducing the complexity of designing, deploying, managing, and using company information and database applications in environments ranging from handheld devices to corporate information networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 require an IT consultant with hands-on experience and broad knowledge in designing and building data-driven, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.

Windows Server 2008 Active Directory Remote Technical Support
Microsoft Certified Partner Windows Server 2008 Security Online Troubleshooting in San Francisco

Windows Server 2008 R2 features high levels of speed, protection, availability, scalability, and flexibility that accelerate output of local, branch office, and mobile workers. Progent's network experts can provide cost-effective online consulting, technical support, and education services to assist you to design, execute, and maintain Microsoft Windows Server 2008 R2 to add substantial business value to your network.

Progent Small Enterprise Consulting Companies
Progent Small Companies On-Call Services in Cleveland, OH

Les Kent has a 35-year track record of successful technology integration, business management, sales, and operations. He has demonstrated a talent for creating elegant information technology solutions in his roles as as a network designer, application developer, project manager, implementation consultant, and problem solver for small businesses, new ventures, and global corporations.

Wyoming Computer Outsourcing Consultant
Texas Information Technology Management

Progentís Technical Response Center (TRC) provides low-cost national after-hours online troubleshooting for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts provide 24x7 phone support and remote secure network connection to troubleshoot and repair technical problems quickly and economically.

VPN IT Consulting
Tulsa, OK Cisco Experts Consulting for Cisco VPN

Cisco's security and remote access technology for small to medium sized businesses represent a full range of easy-to-administer protection hardware and software to help safeguard your entire network infrastructure. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's professional staff of consultants includes experienced specialists with Cisco's CCIE and CCNP qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that fit most closely with your corporate objectives.

Microsoft Certified Partner SMS 2003 Upgrade Technology Consulting Services
SMS Server Upgrade Integration Services

Microsoft Systems Management Server 2003 offers added functionality for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs lower the net administrative costs of managing and deploying software by making it easier to copy system images, control mobile computers, and run management utilities. In addition to advising you about ways to save management costs by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT projects involving processes that Feature Packs are designed to streamline. Progent's migration and update services can minimize spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can show you how to develop sensible processes and policies to manage PDAs and smart mobile communication devices so your field force stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security strategy that includes policies, procedures and technologies to keep your IT network safe.

Windows 8.1 Wireless Network Consulting
Riverside, California Implementation Support for Windows 8.1 Migration

Progent's Microsoft-certified experts can deliver a range of network consulting services to help organizations of any size to install, administer, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or smartphones based on Windows 8.1. For enterprise customers, Progent's experienced project management consultants can help create test labs to assess Windows 8.1 and plan and execute Windows 8.1 deployment plans following proven methodologies.

Engineers for ProSight Email Guard Spam and Virus Filtering Service
Professionals

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