Progent applies no service activation charge and requires no monthly commitment for services provided during normal working hours. Progent's small granularity avoids big bills for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
The Contact Center support model used by Progent's Technical Response Center gives small and midsize businesses an effective option to dependence on freelance service individuals by offering extensive technical knowledge accessible to multiple support groups, optional round-the-clock access to urgent assistance, fast escalation to world-class engineers for handling the most difficult issues, service consistency and dependability, prompt follow-up overseen by veteran service managers, a selection of easy-to-use techniques for initiating service tasks, plus a high level of process transparency made possible by trouble ticket updates and accessible through a web portal.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.
Progent's certified Windows 2000 consulting staff can help you optimize the functionality of your current Windows 2K Servers and can streamline system management, provide technical support and repair, and strengthen security. Progent can also help you design, justify, and execute a plan to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in setting up pilot installations to eliminate the technical risk associated with migrating to Windows Server 2003 by identifying potential hardware and software compatibility problems.
Progent's Microsoft-certified consultants can help your business to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy change management solution or help you to enhance your current SCCM 2012 ecosystem to accommodate your evolving business requirements. Also, Progent can assist you to build a software foundation that fully supports SCCM by delivering expertise with associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and IIS.
Progent's Windows 11 consulting experts offer a variety of services for Windows 11 including Microsoft 365 solutions, mobile management, at-home workforce connectivity, data and identity security, centralized provisioning, and Help Desk Call Center services.
Progent's Microsoft-certified experts can provide a variety of network consulting services to assist organizations of any size to install, manage, and support networks that incorporate desktops, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to create test environments to evaluate Windows 8.1 and develop and execute Windows 8.1 deployment plans following leading practices.
Progent's Citrix-certified experts can assist your business to plan, deploy, administer, and support a virtual Windows application delivery and management solution based on XenApp. Progent's Cisco CCIE network engineers can show you how to optimize your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can assist you to administer and support a remote datacenter that offers high availability, enhanced security, and rapid recovery.
Progent's certified Office Word and Microsoft 365 Word consultants can provide a wide range of economical remote consulting services to help you to manage and troubleshoot your existing Microsoft Office Word solution or assist you to upgrade to a newer release of Office Word. Services offered by Progent's Word experts include VBA programming, isolating and fixing compatibility issues between different releases of Office Word, integrating Office Word with different Office apps like Office Excel and Microsoft Outlook or with third-party platforms and add-ons,network enhancements for dependable. reliable cloud connectivity, security and compliance support, smart phone integration, and online training classes tailored for your special requirements.
Progent can provide the part-time assistance of a veteran Chief Information Officer to provide a broad perspective to assist you pick and support network technology to meet your current needs and that can serve as a firm basis for your future growth. Progent's temporary CIO consulting services offer economic leverage to companies who want to optimize the impact of their IT expenditures but who are unable or hesitant to add another executive-level manager to their full-time staff. Since Progent is vendor-neutral, with a sizable team of engineers certified to maintain all leading OS platforms and networking technologies plus a broad range and application software, Progent is in an ideal situation to offer unbiased recommendations along with expert technical help for creating IT solutions that match the particular needs of your business.
Progent's service specialists in Apple OS X and Microsoft Windows technology can help you integrate Apple Macintosh and Windows systems into seamless environments with full sharing and collaboration functionality. Allowing productive co-existence among a variety of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's experience in Microsoft and Macintosh service makes it possible to offer expert support to businesses that rely on these platforms to keep their competitive edge. Progent can also help you to interface Apple's iPhones and iPads with your Windows network.
Progent's Cisco-Premier network consultants offer experienced PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from small, plug-and-play desktop appliances for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy level of protection, performance and availability for business networks of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent's network experts can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent can help you to design and execute an efficient transition from a Solaris-based information environment to a network based on Microsoft Windows and capable of running Microsoft's powerful office productivity products, business applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and software development specialists can assist you to guard your data and minimize business discontinuity by developing an effective migration plan that protects your current investments in Sun Solaris software and technology. UNIX-to-Windows transition support expertise offered by Progent include evaluation of existing environment, transition strategy and testing, Exchange migration expertise, data and application software migration, and processor and storage system migration and consolidation.
Progent's Microsoft Gold-certified Windows Server 2022 experts can assist your organization to plan and carry out an efficient migration to Windows Server 2022 that features high availability and that is based on an on-premises system model or a hybrid model that combines cloud-based Windows Server on Azure with an on-site implementation of Windows Server 2022.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the progress of an active ransomware attack. Call 800-462-8800
Progent can provide the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization describes the core competencies and worldwide standards of skill that IT security professionals are expected to master. It gives business management the assurance that consultants who have earned their CISM certification possess the background and capability to provide efficient security administration and consulting services.
Progent's expert solution designers and programmers can assist your company to create enhancements to Microsoft GP that address the unique needs of your organization without losing the advantages of seamless Windows integration. Progent can also provide help with a range of software development tools that can be used to create user-interface and data integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Progent's Help Desk Call Center management and co-management services allow organizations to cut costs, increase output, and adjust quickly to sudden changes in business circumstances.
Progent can help you to understand the many subscription plans available with Microsoft 365, previously called Office 365, and configure your information network with Microsoft 365 so you derive top business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also assist you to create and manage hybrid ecosystems that seamlessly combine local and cloud products and services.
Progent has a long background providing a broad range of remote IT consulting and urgent troubleshooting services to local governments and schools throughout the U.S. Progent is one of the industry's pioneers in providing advanced remote IT support and has delivered IT solutions to organizations in every state. Online support eliminates travel costs and solves issues faster than on-premises service calls.
Progent's Apple Mac networking engineers can assist you with a wide range of network infrastructure issues including network architecture, off-site and mobile connectivity, internetwork compatibility, security, and new technologies including VoIP and high-speed wireless connectivity. For company networks based exclusively on Mac OS X or for environments incorporating a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to handle the challenge of designing, integrating, and supporting a system infrastructure that is reliable, safe, efficient and supportive of your business objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network solution. Progent can also give you access to skilled experts to help you with Cisco routers and switches.
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools by SentinelOne to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks.
Microsoft Dynamics GP software includes analytics and reporting capabilities that let you monitor all operations, sales and expenses, and sales patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting consulting services can help you design reports that let you understand your business more thoroughly, turning raw data into useful business information. Progent is able to improve your reporting and business analysis by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to offer specialized line-of-business application development and eCommerce applications that integrate seamlessly with Microsoft Dynamics GP/Great Plains.
Progent's Symantec experts can assist you to support legacy Symantec firewall and Symantec VPN products such as the Symantec Raptor and VelociRaptor line or show you how to upgrade to current firewall/VPN solutions. Progent can also enable you to create and execute a comprehensive security strategy that can include firewall and VPN devices and utilities, managed security and network protection services, system monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your single resource for on-going technical support, maintenance, training, and security consulting.
Progent's Microsoft-certified failover clustering consultants can assist businesses to evaluate the advantages of utilizing Windows Server 2012 failover clustering to create a powerful high-availability/disaster recovery strategy, help your organization to design and install a Windows Server 2012 environment, provide online and on-premises consulting services and technical support for failover clusters that include physical servers or virtual machines, and help you to automate the administration of failover clusters.
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Progent's Microsoft certified experts offer small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install critical software rapidly and automatically to specified workers, reduce software costs and adhere to licensing agreements by understanding patterns of usage, improve Windows security by increasing your awareness of weak points and by installing critical patches, manage your external workforce through accepted standards independent of connection or geography, and lower operational expenses by efficiently exploiting the management capabilities built into Windows. Progent's SMS engineers can show you how to use SMS economically for automated software and application installation, security patch control, and resource monitoring management including software and hardware inventory.
Progent's experienced Cisco network security consulting professionals provide high-level PIX Firewall and ASA Firewall consulting support including infrastructure design, integration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack defense, and secure access services. Ranging from compact, easy-to-install desktop appliances for small and home businesses to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, high throughput, and high availability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, eliminating possible OS-specific security gaps.
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to create or modernize .NET apps quickly and affordably.
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance problems.
Progent's Disaster Recovery/Business Continuity consultants offer extensive experience helping small organizations to minimize system downtime by providing cost-effective online consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, backup/restore solutions, and non-disruptive maintenance. Progent's business continuity experts can help you to develop and validate a sensible business continuity plan that aligns with your business goals and budget. Progent's disaster recovery engineers can assist you to architect, deploy, and support resilient technologies including non-stop Internet connectivity, virtualization, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.
The CISA accreditation is a recognized achievement that indicates expertise in network security auditing. Accredited by ANSI, the CISA accreditation requires that candidates pass a comprehensive examination given by the ISACA international professional group. Progent can provide the expertise of a CISA-Certified network security audit consultant able to assist businesses in the fields of IS audit services, IT governance, network assets and infrastructure lifecycle, information technology service delivery, protection of data assets, and disaster recovery planning.
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development environment and can build or modernize .NET apps rapidly and affordably.
Progent offers advanced online support to help organizations connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help your business to plan and deploy a DR/BC system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Progent's expert solution designers and programmers can help your company to build enhancements to Microsoft GP/Great Plains that support the unique needs of your organization while retaining the benefits of seamless Windows integration and connectivity. Progent can also provide help with a variety of software development technologies that can be utilized to build user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Progent has two decades of background assisting small and mid-size businesses to plan, deploy, optimize, manage, and troubleshoot IT networks that incorporate a remote workforce.
Progent's Wireless Consulting Services provide a fast, economical option for businesses of any size to integrate, manage and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.