Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Buffalo
ProgentProgent's consulting support for network service firms in Buffalo New York enables you to provide your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless extension of your regular IT support group. This can ease the way for you to add to your revenue, expand your service offerings, create happy clients, and increase your bottom line.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and data security professionals have acted as transparent supplements to the support staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT service practice, and Progent's transparency lets you elevate and preserve your branding.

Progent is a network consulting company with 20 years of background delivering online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers features seamless resale to your clients of professional IT services. Progent invoices your firm directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are fundamental to an effective Help Desk. But full-featured ticketing platforms are not only expensive to license and staff, but also a hassle to configure and maintain. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms a practical way to keep their custom branding while delivering their clients world-class desktop support backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program allow you to increase your support workload, the diversity of technologies your company can take on, the number of locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal support hours are from 5am to 7pm PST, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is available across the country at extra cost.
  • You keep complete control of your clients and billing.
  • Your customers enter requests by means of your own branded web portal, a toll-free phone number, or by sending a request to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows you to become a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can grow your team and strategic IT skills at your own pace without having to decline opportunities owing to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support team, responding to your coordination, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Service Documentation: Progent uses an enterprise-class service reporting platform to ensure that all IT services delivered are thoroughly documented. This makes it easy for you to shift service assignments to in-house consultants once you have enough staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can easily and affordably accept additional jobs beyond your main areas of expertise and serve additional territories without assuming the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive IT service provider by offering more services to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: Thanks to a sizable roster of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Efficient remote support cuts costs and produces fast solutions.
  • Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Buffalo, New York Organizations
Progent's veteran team of certified consultants and technical experts can provide Buffalo, New York organizations a broad array of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Consulting Support for IT Service Providers in Buffalo, New York
To learn more details about Progent's consulting program for IT service firms in Buffalo, New York, call 1-800-993-9400 or refer to Contact Progent.