Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Buffalo
ProgentProgentís consulting services for network service firms in Buffalo New York allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless augmentation of your in-house IT services group. These services can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's team of network infrastructure experts, desktop support specialists, network administrators, and data security consultants have worked as transparent expansions to the support staffs of some of the worldís biggest IT service businesses. Progentís range of expertise allows you to widen the capabilities of your IT support practice, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is a network support firm with 20 years of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any private computer services company in the world. Progent has provided remote IT support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service organizations features seamless resale to your customers of world-class IT services. Progent invoices you directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not only expensive to acquire and staff, but also challenging to set up and manage. Small or niche IT support firms seldom have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT support firms a practical way to retain their custom branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing program allow you to expand your support volume, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement to commence work during standard business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metros is offered throughout the US at extra cost.
  • You have full control of your clients and billing.
  • Your clients submit service requests using your branded web portal, an 800 phone number, or by sending a request to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service organizations allows you to become a single source for virtually all IT guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies steadily without being forced to decline new business due to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal IT service group, responding to your coordination, and bills you rather than your customer.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting system to make sure all services performed are fully described. This enables you to transfer service assignments to internal personnel once you have enough people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and affordably take on more opportunities beyond your main areas of expertise and open additional territories without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum network service provider by offering more services to more customers under your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support operations.
  • Fast Escalation: Thanks to a large team of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Customers Happy: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise from other support firms.
  • Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Call Center services to high-level consulting. Efficient remote support saves money while delivering fast results.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Buffalo, New York Companies
Progent's nationwide team of certified consultants can deliver Buffalo, New York companies a wide range of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Reseller Program for IT Service Providers in Buffalo, New York
For additional details about Progent's consulting support for network service firms in Buffalo, New York, call 1-800-993-9400 or see Contact Progent.