Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Buffalo
ProgentProgentís consulting services for IT service firms in Buffalo New York allows your company to offer your customers Progent's consulting and Help Desk support using your company's own branding as a seamless extension of your in-house network services team. This can help you grow your client base, flesh out your service portfolio, create happy clients, and improve your bottom line.

Progentís nationwide roster of network infrastructure experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as transparent adjuncts to the support staffs of some of the country's biggest IT service firms. Progentís breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progentís transparency lets you strengthen and preserve your company's brand.

Progent is a network support firm with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any independent IT support company in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also difficult to set up and manage. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT service firms an affordable way to keep their own branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT service organizations leverages Progent's investments in highly scalable ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support workload, the range of technologies your company can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in larger metro areas is offered throughout the US at extra cost.
  • You have complete control of your clients and billing.
  • Your customers submit incident reports by means of your own branded Internet portal, an 800 number, or by directing an email to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details on Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service providers allows you to become a single point of contact for virtually all technical expertise your customers may need. You can grow your team and core IT skills at your own pace without having to turn down opportunities owing to a lack of expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, responding to your coordination, and bills your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Extensive Reporting: Progent uses an enterprise-class service documentation system to make sure all services performed are thoroughly documented. This enables your IT support organization to transfer account responsibilities to in-house consultants when you have enough people and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely take on more jobs outside your core fields of expertise and serve additional geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more clients using your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a broad array of technologies and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: Thanks to a large team of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered online IT support ranging from Help Desk support to high-level consulting. Effective remote service cuts costs and produces quick solutions.
  • Advanced Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Buffalo, New York Organizations
Progent's nationwide team of certified consultants and technical experts offers Buffalo, New York organizations a broad array of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Learn More About Progent's Consulting Program for Network Service Firms in Buffalo, New York
For additional information about Progent's reseller program for IT service firms in Buffalo, New York, call 1-800-993-9400 or visit Contact Progent.