Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Buffalo
ProgentProgent's consulting support for network service organizations in Buffalo New York allows you to offer your clients Progent's consulting and Help Desk support under your company's own branding as a transparent augmentation of your in-house network services team. This can put you on the fast track to grow your client base, expand your service offerings, create happy clients, and improve your bottom line.

Progent's team of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as transparent expansions to the support groups of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support business, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network consulting firm with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any private computer services company in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations offers seamless resale to your clients of professional IT services. Progent bills your firm directly and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing systems are not just costly to license and staff, but also difficult to configure and manage. Small or niche IT service organizations rarely have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT service firms a practical way to keep their own branding while providing their clients world-class desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution allow you to increase your support volume, the range of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop support group delivers Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metro areas is offered throughout the country at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your clients enter incident reports via your custom branded web portal, a toll-free phone number, or by directing a request to your designated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may need. You can grow your staff and strategic in-house competencies steadily without having to decline opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your in-house IT service team, responding to your direction, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class reporting platform to make sure all services performed are thoroughly documented. This allows your IT support organization to shift service responsibilities to in-house consultants once you have sufficient staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably accept additional jobs beyond your main fields of excellence and open new territories without exposure to the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive IT service firm by offering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
  • Rapid Problem Escalation: With a sizable roster of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Keep Your Clients Happy: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
  • Online Technical Support Experts: For two decades, Progent has delivered remote network support from Help Desk services to high-level consulting. Effective remote support saves money and produces quick results.
  • Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Buffalo, New York Organizations
Progent's veteran roster of certified consultants and technical experts offers Buffalo, New York companies a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Firms in Buffalo, New York
For additional details about Progent's consulting program for network service organizations in Buffalo, New York, call 1-800-993-9400 or visit Contact Progent.