Lexington-Fayette Specialists for Network Support Providers
Temporary Support Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Lexington-Fayette
Progent’s consulting services for IT service organizations in Lexington-Fayette Kentucky enables you to offer your customers Progent's consulting and Help Desk support under your brand as a seamless supplement to your in-house IT support group. These services can ease the way for you to add to your revenue, expand your service catalog, create happy customers, and improve your profits.
Progent’s nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as seamless supplements to the IT staffs of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent’s transparency lets you strengthen and preserve your company's brand.
Progent is a network support firm with two decades of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network experts of any private IT support company in the world. Progent has delivered online technical support and consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of professional services. Progent invoices your firm directly and works under your direction to provide your clients support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the heart of an effective Help Desk. But modern ticketing systems are not only costly to acquire and staff, but challenging to set up and maintain. Smaller IT support companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing solution offers IT service firms an affordable way to keep their custom branding while providing their clients responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features available with Progent's Call Center and ticketing solution allow your IT service firm to increase your support workload, the range of technical issues your company can take on, the locations you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's online desktop support group provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
- Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at additional cost.
- Optional onsite support in larger metro areas is offered across the country at extra cost.
- You have complete control of your clients and invoicing.
- Your clients enter incident reports by means of your branded Internet portal, an 800 phone number, or by directing a message to your assigned email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to become a sole source for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without having to decline new business owing to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a seamless supplement to your in-house IT service team, responding to your direction, and invoices you rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Reporting: Progent uses an advanced reporting system to ensure that all IT services performed are thoroughly described. This makes it easy for you to transfer account responsibilities to in-house personnel once you have enough people and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can easily and efficiently accept more jobs outside your core areas of excellence and serve additional geographies without exposure to the risks involved with expanding your head count too quickly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive network support firm by delivering more services to more customers under your own brand.
- Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a wide range of technologies and can be a reliable resource for expanding your IT service business.
- Fast Escalation: With a sizable roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
- Remote Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk services to advanced consulting. Effective remote service saves money and produces fast solutions.
- Top Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Lexington-Fayette, Kentucky Organizations
Progent's nationwide team of certified engineers can deliver Lexington-Fayette, Kentucky businesses a wide range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- AD Planning
- Office 365 Integration
- Microsoft Dynamics GP Customization
- Microsoft Azure, AWS, Google Cloud
- Remote Network Technical Support
- Work from Home Support
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Experts
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- iPhone and Android Integration
- iPhone Support
- Google Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Learn More About Progent's Reseller Program for Network Service Providers in Lexington-Fayette, Kentucky For additional details about Progent's consulting program for IT service firms in Lexington-Fayette, Kentucky, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Private Cloud Hosting Services Consultants
Technology Professional Private Cloud Hosting for Virtual Data Centers
Progent’s private cloud hosting service allows small and midsize organizations to run mission-critical applications such as Microsoft SQL and Exchange Server from a secure Tier III data center on fault-tolerant hardware with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup and restoration. You can take advantage of Progent’s private cloud hosting service to eliminate large capital costs for the acquisition, maintenance, and operation of network hardware and facilities while benefiting world-class levels of system reliability and security.
MCSE Expert Certified Migration Consultants Windows Server 2000
Windows Server 2000 Migration Consulting
Progent's certified Windows 2000 Server consultants can provide network support and information technology consulting services for the complete line of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, optimization, and support offerings include system planning, deployment, documentation, on-site and off-site technical support, Call Center outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.
Remote Support Services Exchange admin center
Office 365 Gmail migration IT Services
Microsoft has made a strong effort to enable transparent hybrid networks that combine Office 365 Exchange Online and local Exchange systems. This allows you to have certain mailboxes located at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist you with any facet of designing, integrating and debugging your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.
Security Consulting Company Small Office
Small Office Support Firms
Progent is a leader in economically providing enterprise-class IT support to small companies. Progent's success in handling the IT support needs of the historically underserved small business market is the combined result of key technical and operational innovations that have removed a great deal of the traditional expenses out of managing network service, injected unprecedented professional skill into the IT service mechanism, and dramatically streamlined the solution process.
Citrix XenDesktop VDI Consulting
Consultant Citrix XenDesktop
For desktop and application virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can assist you to design a XenDesktop environment that improves the strategic value of your information system; integrate XenDesktop technology with your physical and virtual servers, user devices, and peripherals; migrate your existing virtual desktop software to the latest versions of XenDesktop; and provide comprehensive online troubleshooting. Progent can also instruct your IT staff to adhere to industry leading practices to manage your XenDesktop solution effectively.
Consulting CISSP Certified Cybersecurity
CISSP Certified Cybersecurity Specialist
Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any aspect of information system security. Progent can help implement efficient security solutions that guard a small business against modern malware attacks or Progent can plan, configure, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate local, online, and mobile clients accessing IT resources spread across a mix of physical sites and public and private clouds.
Technology Professional Linux Remote
Linux Remote Consultancy
Progent provides national urgent phone support and consulting services for businesses that run Sun Solaris networks or whose information systems feature a combination of Solaris and Microsoft products. Online IT help provides optimum leverage for your IT budget by preserving client productivity and shortening the hours charged for network analysis and repair. Advanced remote access technology and experienced service specialists and engineers allow Progent to handle most IT issues without squandering time and expense by going to your site. In the vast majority of cases your IT issues can be remediated over the phone or via a combination of phone help and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security professionals to assist you with the most difficult network issues.
24-7 ProSight Email Data Loss Protection Professionals
Emergency Email Image Spam Protection Professionals
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's ProSight Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.
24x7 Microsoft Certified Expert Enterprise hybrid cloud integration Consult
Microsoft Azure enterprise hybrid cloud solutions Consult
Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Small Business 300 Access Point Consultant
Small Business WAP321 Outsourcing
Cisco's Small Business series of APs are Linux-powered devices intended as entry-level wireless APs for small offices. Progent's Cisco CCIE wireless network infrastructure consultants offer remote or on-premises integration and troubleshooting support to help your organization to plan, configure, upgrade, tune, manage and debug Cisco Small Business Wi-Fi AP environments of any scale or architecture.
Meraki CMX Support
Urgent Meraki Dashboard Engineer
Progent's Cisco Meraki wireless access point consultants offer remote and onsite support services to assist organizations of any size to design, install, manage, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to set up and support Meraki-based wireless networks for environments that can range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products including Catalyst and Nexus switches, ASR routers and firewalls to build a seamless ecosystem that provides the same connectivity, performance, security, manageability and availability for wired and Wi-Fi clients irrespective of their location or computing device.
SQL Server 2016 Professionals
SQL Server 2016 AlwaysOn Availability Groups Specialist
SQL Server 2016 introduces major enhancements in performance, capacity, data security, high-availability, mobile computing support, plus integrated BI. New features include PolyBase for handling SQL and NoSQ files in one appliance for big data applications, Jason integration, Row-level Security, Mobile Report Publisher, and centralized management of local and cloud operations and services. Progent's Microsoft-certified consultants can deliver online and onsite support to help organizations of all sizes to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and SCOM.
Cisco Network Assessments
Cisco Planning Security Consultant
Progent can provide rapid remote support from Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your network via powerful remote support tools to provide quick and economical analysis and remediation of critical network problems.
Wireless Case Studies
Wireless Integration Case Studies
Progent provided a wireless networking solution that enabled a school to increase efficiency and avoid the recurring expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting separate locations as far as 2.5 miles apart and can reach even greater distances. This wireless solution offered better performance and reliability than simply amplifying the 802.11b network, and because it utilizes the 5.8Ghz spectrum it offered immunity to outside interference.
24x7 macOS and Cisco Remote Consulting
macOS and Cisco Support and Help
Progent's Apple Mac support engineers can assist you with a broad range of system infrastructure issues including network architecture, off-site and mobile connectivity, internetwork compatibility, security, and emerging technologies including Voice over IP and high-speed wireless connectivity. For company networks built exclusively on Mac OS X or for environments that use a mix of Mac, Linux and Windows powered servers and desktops, Progent has the experience and depth to handle the complexity of designing, integrating, and maintaining a system architecture that is reliable, safe, productive and aligned with your corporate objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage products, and Apple's Xsan storage area network solution. Progent can also give you access to certified experts to support Cisco routers and switches.
24-7 Remote Troubleshooting Windows, UNIX, Solaris
Solaris with Windows Consultancy
If your business network mixes UNIX, Linux or Solaris platforms with Microsoft Windows, Progent can help you to incorporate your servers into a cohesive environment that allows all your OS platforms to run side by side for easy administration, transparent dataflow, high dependability, enhanced performance, and strong security. Progent's UNIX/Linux/Solaris and MS Windows coexistence assistance services feature IT infrastructure integration and service, support for Windows services for UNIX, remote server monitoring and administration, online network support and repair, on-site technical support, and Helpdesk outsourcing.
Information Technology Consulting UNIX with Windows
Solaris with Windows Consulting
Progent's UNIX platform support services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise offers you a convenient one-stop source to help you create and maintain a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Services Linux Online
Solaris Online Computer Network Support Companies
Progent offers national urgent technical support and consulting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems include a mix of UNIX/Linux and Microsoft products. Online IT help offers maximum leverage for your IT dollar by extending user efficiency and shortening the hours charged for computer repair services. Sophisticated remote support technology and experienced service specialists and consultants allow Progent to solve the majority of IT issues without squandering time and money by going to your location. In most of cases your IT problems can be dealt with over the phone or through a combination of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE network experts and CISM premier security specialists to help with the most challenging system problems.
Top Quality Live Communications Server 2007 Consultant Services
Consultant Microsoft Live Communications Server
Microsoft Office Communications Server delivers Instant Messaging and Real Presence as part of an extensible, world-class package featuring advanced security, seamless integration with other Microsoft products, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers cost savings and elevated business efficiencies, enhanced worker output, and better intellectual property protection. Microsoft Communications Server has been replaced by Lync, which itself has been replaced by Skype for Business. Progent's certified unified communications experts offer online and on-premises support and mediation services for your Office Communications Server deployment and can assist you to evaluate the advantages of upgrading to Skype for Business. Progent can also help you to design and execute an efficient upgrade that will add business value to your information network
Top CCNA installation and Administration
GIAC Systems and Network Auditor (GSNA) Server Troubleshoot Expert
Progent offers customers access to engineers who have earned some of the computer industry's most prestigious certifications. Progent thinks that customers deserve to know that their computer support consultants have formal training as well as broad practical backgrounds so that Progent's clients can use Progent's service with confidence. Often, vendor credentials like the Cisco Certified Internetwork Experts brings priority for substantially better vendor support than is available to non-certified consultants, allowing Progent to offer clients a higher level of computer service. In other cases, recognized certifications such as CISSP or ISSEP for network security can aid enterprise customers to show compliance with regulatory requirements by engaging the assistance of recognized industry professionals.
Redundant Network Network Engineer
Non-stop Internet Access Online Consulting
Progent's Cisco-certified network experts can help you build an economical, fault tolerant Internet connection solution that can deliver 24x7 Internet access through a broad array of fault tolerant Internet network technologies including high availability BGP, transparent fail-over, and multiple Internet Service Providers. Progent offers CCIE engineers to show you how to apply the most current techniques for high availability Internet connectivity to implement an economical, fully redundant Internet interface with automatic failover and other features to deliver zero-downtime Internet access.
Desktop Technology Small Business IT Outsourcing Firms
Technical Support Microsoft and Mac Desktop
Progent can deliver a wide range of affordable services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows, macOS and OS X, or various editions of Linux. Progent can provide onsite or online technical support for individual machines or laptops or work with your business to plan and carry out a company-wide migration to new or updated operating system platforms and applications. Progent can also provide engineers and technical workers to help your company to prepare for and complete a site relocation or merger organized to cause the least possible interruption to your productivity.
CRISC Certified Risk and Information Systems Control Analyst Consultant Services
CRISC Testing
Progent offers the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management (ERM) strategy following best practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.
Integration Services Data Protection Manager 2016 Business Continuity
Microsoft DPM 2016 Online Troubleshooting
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified recovery capabilities for Microsoft-based environment. Data Protection Manager 2016 delivers application-sensitive protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, supports VMs running on Windows Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, implement, administer, and troubleshoot a multi-site backup/recovery solution built around SCDPM 2016. Progent can help you to migrate from an older version of DPM or from a legacy system, and Progent can optimize your SCDPM 2016 ecosystem for on local, hosted, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can deliver as-needed expertise to resolve technical bottlenecks or deliver comprehensive project management support to help you complete your Data Protection Manager 2016 initiative on time and on budget.
Technology Consulting Services virtual Windows desktops
Citrix XenDesktop VDI Support and Help
Citrix has developed a comprehensive family of products that provide enterprise-class manageability, expandability, and responsiveness for server virtualization and for server-based delivery of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified consultants can assist you to evaluate the business benefits of Citrix technology and show you how to design, validate, deploy, troubleshoot, and maintain Citrix solutions.
Largest MRTG for Linux Specialist
MRTG Configuration
Nagios and MRTG are useful, free monitoring tools that run on the Linux OS and can be deployed to monitor UNIX/Linux environments, MS Windows systems, or mixed-OS systems in which Linux and Microsoft Windows run side by side. Nagios lets network support engineers to monitor network services including SMTP, HTTP, FTP, and PING. MRTG lets you graph the bandwidth in and out of SNMP network devices such as servers, routers, and switches. Progent's network integration engineers can assist you to use both these programs to streamline and repair your system.
Hybrid Office 365 solutions Remote Support Services
Microsoft 365 integration with on-premises environments IT Services
Microsoft allows you to create transparent hybrid ecosystems that integrate Office 365 and local Exchange deployments. This allows you to have certain mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help your organization with any facet of designing, integrating and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can provide occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is successfully completed on time and within budget.
