Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Lexington-Fayette
ProgentProgent's consulting services for IT service firms in Lexington-Fayette Kentucky allows your company to provide your clients Progent's consulting and Help Desk support under your company's brand as a seamless extension of your regular IT support team. This can put you on the fast track to grow your revenue, fill out your service offerings, create happy customers, and increase your bottom line.

Progent's team of network infrastructure experts, PC support specialists, network administrators, and cybersecurity professionals have worked as transparent supplements to the support staffs of some of the country's largest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is a network consulting company with two decades of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service firms features transparent resale to your customers of world-class IT services. Progent bills you exclusively and works under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not only costly to license and staff, but difficult to configure and manage. Smaller IT support organizations rarely have the required financial or human resources. Progent's Call Center and ticketing program gives IT support firms a practical way to retain their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution enable you to increase your physical and virtual support volume, the range of technical issues your business can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metro areas is offered across the US at extra cost.
  • You have full control of your clients and billing.
  • Your clients submit incident reports through your own branded Internet portal, an 800 phone number, or by sending a message to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service providers allows your support team to become a single source for virtually all IT expertise your customers may need. You can grow your team and core in-house competencies at your own pace without having to say no to opportunities due to a gap in in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support group, under your management, and bills your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an advanced service reporting platform to ensure that all services delivered are thoroughly described. This allows support group to transfer account assignments to in-house consultants once you have enough people and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and safely accept more jobs beyond your core areas of excellence and serve additional territories without the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive IT support firm by offering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can act as a reliable resource for growing your IT support business.
  • Rapid Escalation: With a large team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Keep Your Customers Satisfied: Satisfied clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Support Experts: For two decades, Progent has delivered online IT support from Call Center services to advanced consulting. Effective remote support saves money and produces fast solutions.
  • Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Lexington-Fayette, Kentucky Organizations
Progent's seasoned roster of certified engineers can provide Lexington-Fayette, Kentucky organizations a broad range of online consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Consulting Program for IT Service Firms in Lexington-Fayette, Kentucky
For additional information about Progent's consulting support for network service organizations in Lexington-Fayette, Kentucky, call 1-800-993-9400 or see Contact Progent.