Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Lexington-Fayette
ProgentProgentís consulting support for IT service organizations in Lexington-Fayette Kentucky enables your company to provide your customers Progent's consulting and Help Desk support under your company's own branding as a seamless extension of your regular network support group. These services can ease the way for you to add to your client base, expand your service portfolio, create happy customers, and improve your bottom line.

Progentís nationwide team of network infrastructure engineers, desktop support specialists, IT admins, and data security professionals have acted as seamless extensions to the support groups of some of the country's largest IT service firms. Progentís range of expertise enables you to widen the scope of your IT support business, and Progentís transparency helps you promote and protect your branding.

Progent is a network support firm with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind an efficient service desk. But modern ticketing platforms are not only expensive to license and staff, but a hassle to set up and manage. Small or niche IT service providers do not have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations a practical way to retain their custom branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the diversity of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises service in major metros is available across the country at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your clients submit incident reports using your custom branded Internet portal, an 800 phone number, or by directing a message to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service providers allows your support team to become a single point of contact for virtually all IT expertise your customers may require. You can build your team and core IT skills at your own pace without being forced to say no to new business due to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support group, under your direction, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Extensive Service Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all IT services delivered are fully described. This enables your IT support organization to shift service responsibilities to internal personnel once you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and safely accept more opportunities beyond your core fields of excellence and serve additional geographies without exposure to the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support firm by offering more solutions to more clients under your own brand.
  • Add to Your Services Catalog: Progent offers world-class expertise in a wide range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service business.
  • Rapid Escalation: With a sizable roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online IT support from Help Desk support to high-level consulting. Effective online support saves money and produces quick solutions.
  • Top Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Lexington-Fayette, Kentucky Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Lexington-Fayette, Kentucky companies a wide range of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Program for Network Service Providers in Lexington-Fayette, Kentucky
To learn additional details about Progent's reseller support for IT service organizations in Lexington-Fayette, Kentucky, call 1-800-993-9400 or visit Contact Progent.