Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Lexington-Fayette
Progent’s consulting services for IT service organizations in Lexington-Fayette Kentucky enables you to offer your customers Progent's consulting and Help Desk support under your brand as a seamless supplement to your in-house IT support group. These services can ease the way for you to add to your revenue, expand your service catalog, create happy customers, and improve your profits.
Progent’s nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as seamless supplements to the IT staffs of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent’s transparency lets you strengthen and preserve your company's brand.
Progent is a network support firm with two decades of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network experts of any private IT support company in the world. Progent has delivered online technical support and consulting to clients in every state in the country. (See recommendations from Progent's customers.)
Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of professional services. Progent invoices your firm directly and works under your direction to provide your clients support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the heart of an effective Help Desk. But modern ticketing systems are not only costly to acquire and staff, but challenging to set up and maintain. Smaller IT support companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing solution offers IT service firms an affordable way to keep their custom branding while providing their clients responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features available with Progent's Call Center and ticketing solution allow your IT service firm to increase your support workload, the range of technical issues your company can take on, the locations you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT support organizations include:
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to become a sole source for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills steadily without having to decline new business owing to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Lexington-Fayette, Kentucky Organizations
Progent's nationwide team of certified engineers can deliver Lexington-Fayette, Kentucky businesses a wide range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:
Learn More About Progent's Reseller Program for Network Service Providers in Lexington-Fayette, Kentucky For additional details about Progent's consulting program for IT service firms in Lexington-Fayette, Kentucky, call 1-800-993-9400 or visit Contact Progent.