Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Omaha
Progent’s consulting support for IT service firms in Omaha Nebraska enables you to offer your customers Progent's consulting and Help Desk Call Center support using your company's brand as a seamless extension of your regular network services team. These services can ease the way for you to add to your client base, fill out your service portfolio, satisfy your customers, and increase your bottom line.
Progent’s nationwide roster of network experts, PC integration and troubleshooting technicians, network administrators, and data security consultants have worked as seamless supplements to the IT groups of some of the country's largest IT service businesses. Progent’s breadth and depth of expertise allows you to broaden the scope of your IT service practice, and Progent’s transparency lets you strengthen and protect your branding.
Progent is a network support company with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any independent computer services firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Using Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers features seamless resale to your customers of world-class services. Progent bills your firm exclusively and works under your direction to provide your clients support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to a successful Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but also difficult to set up and manage. Small or niche IT support providers seldom have the required resources. Progent's Call Center and ticketing program offers IT support organizations a practical way to keep their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support volume, the range of technical issues your business can take on, the locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT support firms include:
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to become a sole source for virtually all technical expertise your clients may need. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down new business owing to a gap in in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Omaha, Nebraska Organizations
Progent's veteran roster of certified consultants can provide Omaha, Nebraska organizations a broad range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:
Learn More Details About Progent's Reseller Support for IT Service Firms in Omaha, Nebraska For more information about Progent's consulting support for IT service firms in Omaha, Nebraska, call 1-800-993-9400 or visit Contact Progent.