Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Omaha
Progent's consulting support for network service firms in Omaha Nebraska enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless augmentation of your in-house network support group. These services can put you on the fast track to grow your revenue, close gaps in your service offerings, satisfy your clients, and improve your profits.
Progent's team of network engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the country's biggest IT service businesses. Progent's range of expertise allows you to widen the capabilities of your IT service practice, and Progent's close integration with your support team helps you elevate and preserve your company's brand.
Progent is an IT consulting company with two decades of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service providers features seamless resale to your clients of world-class services. Progent bills you exclusively and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of an effective IT Call Center. But enterprise-grade ticketing systems are not only costly to license and staff, but also a hassle to set up and manage. Smaller IT support organizations do not have the required financial or human resources. Progent's Call Center and ticketing program offers IT service firms an economical way to keep their company branding while providing their customers world-class desktop support built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable you to expand your support workload, the diversity of technologies your firm can take on, the number of locations you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service firms include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a sole point of contact for practically all IT guidance and troubleshooting your clients may require. You can build your team and strategic IT skills at your own pace without having to decline new business owing to a lack of expertise or the absence of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Omaha, Nebraska Organizations
Progent's seasoned roster of certified consultants can deliver Omaha, Nebraska businesses a wide range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
Find Out More Details About Progent's Consulting Program for Network Service Organizations in Omaha, Nebraska To learn additional details about Progent's consulting support for IT service firms in Omaha, Nebraska, call 1-800-993-9400 or see Contact Progent.