Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Omaha
ProgentProgent's consulting support for IT service firms in Omaha Nebraska allows you to provide your clients Progent's consulting and Help Desk support with your brand as a transparent extension of your in-house IT support group. These services can ease the way for you to add to your revenue, close gaps in your service offerings, satisfy your customers, and improve your bottom line.

Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as transparent supplements to the IT groups of some of the world's biggest IT support businesses. Progent's range of expertise allows you to widen the scope of your IT service practice, and Progent's close integration with your support team helps you promote and preserve your company's brand.

Progent is a network support company with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer support company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your direction to provide your clients consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing systems are not just expensive to license and staff, but also a hassle to configure and maintain. Smaller IT service organizations do not have the required financial or human resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to keep their custom branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution enable your IT service firm to expand your support volume, the diversity of technologies your firm can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop service team delivers Level 1 end user support with 1-hour SLA to begin work during normal business hours.
  • Standard support times are 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metro areas is offered across the US at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit requests using your own branded web portal, an 800 number, or by sending an email to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details on Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for practically all technical guidance and troubleshooting your customers may need. You can build your staff and core IT skills steadily without having to decline opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, under your direction, and bills your firm rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Documentation: Progent utilizes an advanced documentation platform to make sure all services performed are fully documented. This allows support group to shift account assignments to internal consultants once you have sufficient people and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and efficiently take on more opportunities outside your core fields of expertise and open additional territories without exposure to the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network service firm by delivering more services to more clients using your own company name.
  • Add to Your Services Catalog: Progent offers top-tier support in a broad range of technologies and can be a dependable resource for growing your IT support business.
  • Rapid Escalation: With a large roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Support Experts: For two decades, Progent has delivered online IT support ranging from Help Desk support to high-level consulting. Efficient online support saves money and produces fast solutions.
  • Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Omaha, Nebraska Organizations
Progent's veteran roster of certified engineers offers Omaha, Nebraska companies a broad array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Providers in Omaha, Nebraska
For additional information about Progent's reseller program for network service firms in Omaha, Nebraska, call 1-800-993-9400 or see Contact Progent.