Richmond Consulting Support for Computer Support Companies
Seamless Temporary Support Team Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Richmond
Progent's consulting services for IT service firms in Richmond Virginia allows you to offer your customers Progent's consulting and Help Desk support with your brand as a seamless augmentation of your regular network support group. This can help you add to your client base, close gaps in your service portfolio, satisfy your clients, and improve your profits.
Progent's nationwide team of network engineers, PC support technicians, network administrators, and data security consultants have worked as transparent supplements to the IT staffs of some of the world's biggest IT service businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you promote and preserve your company's brand.
Progent is an IT consulting company with two decades of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any independent IT support company in the world. Progent has delivered remote technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service providers features seamless resale to your clients of professional services. Progent bills you exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not just expensive to license and staff, but a hassle to configure and manage. Small or niche IT service organizations rarely have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT support organizations an economical way to retain their company branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support workload, the diversity of technologies your company can handle, the number of locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT service organizations include:
- Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Normal support hours are from 5am to 7pm PST, five days a week.
- Extended support is available at additional cost.
- Optional on-premises support in larger metro areas is offered across the US at extra cost.
- You retain full control of your customers and invoicing.
- Your customers submit service requests via your branded web portal, a toll-free phone number, or by sending a message to your assigned email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service firms allows you to act as a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and core IT skills at your own pace without being forced to say no to opportunities due to a gap in in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent extension of your in-house IT service team, responding to your coordination, and invoices you rather than your client.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Reporting: Progent uses an enterprise-class service reporting system to ensure that all IT services performed are fully described. This makes it easy for your IT support organization to transfer service responsibilities to internal consultants when you have enough staff and relevant skill sets.
- Safely Grow Your IT Support Business: You can easily and affordably accept additional opportunities beyond your main fields of excellence and open additional geographies without the risks associated with increasing your head count too rapidly.
- Re-enforce Your Name: You can improve your mind share as a full-spectrum network service provider by delivering more solutions to more customers using your own brand.
- Add to Your IT Support Portfolio: Progent offers top-tier support in a wide array of IT disciplines and can be a reliable resource for expanding your IT support business.
- Rapid Problem Escalation: With a large roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Keep Your Customers Happy: Happy customers stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for help outside the fold.
- Remote Support Professionals: For two decades, Progent has provided remote IT support ranging from Help Desk services to advanced consulting. Effective online support saves money while delivering fast results.
- Major Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Richmond, Virginia Businesses
Progent's veteran team of certified consultants offers Richmond, Virginia businesses a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Integration
- Microsoft 365 Integration
- Dynamics GP Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote IT Technical Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Experts
- Security and Compliance Monitoring
- Threat Assessment with NodeZero
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Tech Support
- Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Automation
- Rapid, Low-cost .NET Application Development.
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- Smartphone Management
- Apple iPhone Support
- Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Support for Network Service Firms in Richmond, Virginia To learn more details about Progent's reseller program for network service organizations in Richmond, Virginia, call 1-800-993-9400 or see Contact Progent.
An index of content::
Solaris to Windows Migration Consultant
Solaris Migration
Progent can assist your business to plan and execute a smooth migration from a Solaris-powered IT environment to a network based on Microsoft Windows and suited for supporting Microsoft's powerful office productivity suites, business applications, and software development platforms. Progent's Solaris, Windows and Cisco engineers and software development specialists can help you preserve your data and minimize productivity discontinuity by developing an efficient transition strategy that protects your existing investments in Sun Solaris software and technology. UNIX-to-Windows migration consulting services available from Progent include analysis of current environment, transition planning and validation, MS Exchange migration support, data and application software porting, and processor and storage transition and consolidation.
Firepower Firewalls Professionals
Cisco ASA Firepower Technology Consulting
Progent's certified Cisco network security consultants offer expert PIX and ASA Firewall consulting services including architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to modular gigabit appliances, Cisco PIX and ASA Firewalls provide a high level of security, high throughput, and high availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, minimizing possible OS-specific security holes.
Professionals ProSight Reporting Remote Infrastructure Management
Emergency Consulting ProSight Reporting Network Infrastructure Monitoring
ProSight Reporting is a growing suite of real-time reporting utilities created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Dharma ransomware recovery Consultant
ransomware removal and restore Consultant
Progent's ransomware consultants can help your business to evaluate your ransomware vulnerability, monitor and protect your IT environment, help with negotiating a settlement with a threat actor, and rebuild a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Juniper SSG140 Router Security Consultancies
Juniper SSG20 Router Security Audit Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Meraki 802.11ac AP Information Technology Consulting
Meraki 802.11ac Access Point Computer Consulting
Progent's Cisco Meraki Wi-Fi access point experts provide remote and onsite support services to assist organizations of any size to plan, install, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to configure and manage Cisco's Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology including switches, ASR routers and firewalls to build a cohesive ecosystem that provides identical connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or device.
Small Business Network Management Outsourcing Engineer
ProSight IT Management Outsourcing Engineer
Progent's ProSight portfolio of managed IT services are geared to provide businesses who have minimal in-house IT administration and support staffs with affordable access to enterprise-class management tools and consulting experts. Benefits of Progent's ProSight line of managed services include predictable IT maintenance costs, smart automation of common administrative tasks, ongoing adoption of new information technology, smooth migration from older systems to current solutions, improved fit between computer technology with business objectives, guidance from veteran IT experts, and freeing up management to concentrate on business issues rather than ever-changing network technology.
Microsoft Azure hybrid cloud solutions Technology Professional
Hybrid cloud Consulting
Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as one or more cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Remote Support Services Cisco VoIP
Cisco Certified CCIE Network Security Consultants
Progent can help your organization to utilize Cisco's networking products to create a robust foundation for your local, cloud-centric, or hybrid data center and improve operations in key areas including compute and storage consolidation, security and compliance, versatility, availability, and recoverability.
Best SQL Server 2012 Monitoring Specialists
Technology Consulting SQL Server 2012 AlwaysOn
Progent can provide the expertise of certified engineers and experienced database application programmers, database administrators, project management experts, Cisco-certified network architects, disaster recovery/business continuity specialists, and certified data security consultants to assist you to assess the potential benefits of SQL Server 2012 for your organization, install pilot systems at your site or at Progent's test lab, plan and execute out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and define an efficient and safe network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.
Microsoft SMS Server Setup and Support
Systems Management Server Outsourcing
Microsoft Systems Management Server offers added capability for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software products by making it simpler to copy system images, manage mobile computers, and operate management utilities. In addition to alerting you about techniques to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and perform IT projects that cover areas that Feature Packs are designed to make more efficient. Progent's migration and update services can minimize cost and reduce business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can help you define sensible procedures and policies to manage handheld computers and intelligent mobile communication devices so your field force stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security strategy that includes policies, processes and IT products to keep your IT network protected.
Microsoft, Cisco and Security Certified Experts Fault Tolerant Data Center Remote Troubleshooting
Professional Fault Tolerant Colocation
Progent's Data Center engineers can show you how to select fault-tolerant data centers that match the particular requirements of your company. High availability off-site data centers are especially attractive to small companies because of their affordability and convenience compared to taking a do-it-yourself approach. Trying to design an in-house data center that offers even a minimum level of fault tolerance is too expensive for typical small businesses. Progent is ready to show you how to get all the benefits of high availability data centers and fault tolerant colo sites by offering a full array of engineering and maintenance services.
Emergency DotNET Software Programming Firm
Top Rated DotNET Web Application Development Group
Progent's software experts have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to build or update .NET apps quickly and at low cost.
Online Technical Support Desktop Help Desk Services
Call Desk Outsourcing Services Information Technology Consulting
Progent's Standard Help Desk Services offer a complete service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Support services are offered at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Specialists Security Audit
CISA Certified Security Team
The Certified Information Systems Auditor (CISA) accreditation is a recognized qualification that indicates expertise in IS security auditing. Certified by the American National Standards Institute, the CISA credential requires that candidates pass an extensive examination given by the ISACA international professional association. Progent offers the services of a CISA-Premier Cybersecurity audit consultant trained to assist businesses in the areas of information systems audit services, IT enforcement, network assets and infrastructure lifecycle, IT service delivery, protection of information assets, and disaster recovery preparedness.
Consult iOS patch management
Communications device patch management Consultant Services
Progent's support services for patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints printers, infrastructure appliances such as switches and wireless APs, and Internet-of-Things devices such as alarms and health monitors.
ISA 2004 Standard Edition Server Support
Microsoft ISA Server IT Consulting
Progent's Microsoft-certified ISA Server consulting experts have long experience configuring ISA Server-based security installations for information systems with many offices, mobile users, and line-of-business web applications. Progent's Microsoft Firewall experts can assist your company in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information security requirements without overly limiting your IT system productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Dynamics 365 NAV Application Consultant
Microsoft Expert ERP Contract Programmer
In addition to offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, migration assistance, and 1-on-1 or group webinar training classes tailored to address your specific requirements. Progent's consultants also can help you integrate and maintain a secure, reliable server and communications infrastructure to run your ERP, MRP and accounting solutions.
Top Quality Dharma ransomware hot line Services
Specialists ransomware removal and data recovery
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to contain the progress of an active ransomware attack. Call 800-462-8800
Support and Setup Mission Critical IT Applications
Network Consultants Mission Critical IT Applications
Server proliferation puts pressure on IT budgets and management resources. Server reduction through a virtual architecture promises lower total cost of ownership of hardware and quicker ROI, more leveraged use of physical computers, simplified operations, increased network uptime, and easier manageability. Common uses for virtual machines are hardware consolidation, economical hosts for mission-critical legacy applications based on outdated operating systems, and inexpensive isolation of software development or evaluation environments from on-line systems.
Network Consulting Automatic Network Infrastructure Diagrams
IP Address Management Remote Support Services
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks.
Exchange 2013 Setup and Support
24-7 Exchange 2013 VoIP Setup and Support
Microsoft Exchange 2013 includes significant enhancements to the functionality of Microsoft Exchange 2010 and delivers important innovations as well as a revamped architecture. These enhancements favorably impact key facets of IT like manageability, high availability (HA), compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, create a cost-effective test and deployment plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable remote consulting and management for Microsoft Exchange Server 2013.
24x7 Audit PEN Testing
Audit Stealth Penetration Testing
Stealth penetration testing is an important component of any comprehensive network security plan. Progent's security professionals can perform thorough penetration tests without the knowledge of your organization's in-house IT resources. Unannounced penetration testing uncovers whether existing security defense tools such as intrusion incident alerts and event log analysis are properly set up and actively observed. Progent can implement continuous autonomous PEN testing to define your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and ill-advised IT product defaults can be combined by threat actors into the multi-front attacks typical of modern variants of ransomware.
Network Performance Analysis Technical Support
Top Ranked Network Performance Troubleshooting Technical Support
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems.
