Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Richmond
ProgentProgent's consulting services for network service firms in Richmond Virginia allows you to offer your clients Progent's consulting and Help Desk Call Center support with your company's brand as a seamless augmentation of your in-house network services group. These services can ease the way for you to grow your revenue, expand your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide team of network infrastructure engineers, PC support technicians, IT administrators, and data security professionals have worked as seamless extensions to the support staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT support business, and Progent's transparency helps you elevate and preserve your branding.

Progent is an IT consulting firm with 20 years of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network experts of any private computer support company in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of professional IT services. Progent bills your firm directly and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing systems are not just expensive to license and staff, but challenging to set up and maintain. Smaller IT support organizations rarely have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support firms an economical way to retain their own branding while providing their customers responsive desktop support backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services allow you to increase your physical and virtual support workload, the diversity of technical issues your business can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in major metro areas is offered across the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your clients submit service requests through your own branded web portal, a toll-free number, or by directing a message to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service firms allows your support team to become a sole point of contact for practically all IT expertise your customers may require. You can build your team and strategic in-house competencies at your own pace without having to say no to opportunities owing to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your direction, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Service Documentation: Progent uses an enterprise-class service reporting system to make sure all IT services delivered are fully documented. This allows your IT support organization to transfer account responsibilities to in-house consultants once you have enough staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can easily and safely take on additional opportunities beyond your main fields of expertise and serve new geographies without exposure to the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT service firm by offering more services to more customers using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can be a reliable reservoir of skills for growing your IT service operations.
  • Fast Escalation: With a large team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Keep Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has delivered remote IT support ranging from Call Center support to high-level consulting. Effective remote service cuts costs while delivering fast results.
  • Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Richmond, Virginia Companies
Progent's veteran team of certified consultants offers Richmond, Virginia companies a wide range of online consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Program for IT Service Providers in Richmond, Virginia
To learn more details about Progent's reseller program for network service organizations in Richmond, Virginia, call 1-800-993-9400 or refer to Contact Progent.