Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in El Paso
ProgentProgentís consulting support for IT service organizations in El Paso Texas allows you to provide your clients Progent's consulting and Help Desk support with your company's own branding as a transparent augmentation of your in-house network services group. This can help you add to your revenue, expand your service catalog, create happy customers, and improve your bottom line.

Progent's roster of network experts, desktop support technicians, network admins, and data security professionals have acted as transparent supplements to the support staffs of some of the country's largest IT support firms. Progentís range of technical knowledge enables you to broaden the scope of your IT service practice, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is a network support company with 20 years of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent IT support firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's reseller program for network service organizations offers seamless resale to your clients of world-class services. Progent invoices you exclusively and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective Help Desk. But full-featured ticketing platforms are not only expensive to license and staff, but also a hassle to configure and manage. Small or niche IT service organizations do not have the required resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to keep their company branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in larger metros is offered throughout the US at additional cost.
  • You retain full control of your customers and invoicing.
  • Your customers submit service requests by means of your own branded Internet portal, a toll-free number, or by sending a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information on Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a single source for practically all IT expertise your customers may need. You can build your staff and strategic in-house competencies steadily without being forced to turn down new business due to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, responding to your direction, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Service Documentation: Progent uses an advanced service documentation system to make sure all services delivered are thoroughly documented. This enables your IT support organization to transfer account responsibilities to in-house personnel once you have enough people and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on more opportunities outside your main fields of expertise and open new geographies without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT support provider by delivering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad range of technologies and can be a reliable resource for expanding your IT support business.
  • Fast Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Satisfied: Happy customers stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has provided online IT support from Call Center support to high-level consulting. Effective remote support cuts costs and produces fast results.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for El Paso, Texas Companies
Progent's seasoned roster of certified consultants and technical experts can deliver El Paso, Texas organizations a broad range of remote consulting and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in El Paso, Texas
For more details about Progent's consulting program for IT service firms in El Paso, Texas, call 1-800-993-9400 or see Contact Progent.