Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in El Paso
ProgentProgentís consulting support for IT service organizations in El Paso Texas enables you to provide your clients Progent's consulting and Help Desk Call Center support under your brand as a transparent extension of your regular IT services team. This can put you on the fast track to add to your revenue, fill out your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network experts, PC support technicians, network admins, and data security professionals have acted as seamless adjuncts to the IT staffs of some of the worldís biggest IT support firms. Progentís range of technical knowledge enables you to add to the capabilities of your IT support business, and Progentís transparency helps you promote and preserve your branding.

Progent is an IT support company with two decades of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service firms features seamless resale to your customers of world-class services. Progent bills you directly and works under your direction to deliver your customers support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing platforms are not just expensive to license and staff, but difficult to set up and manage. Smaller IT service organizations seldom have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their own branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing program enable you to expand your support workload, the diversity of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's online desktop support group provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Standard service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in major metros is offered across the country at extra cost.
  • You have complete control of your clients and invoicing.
  • Your customers submit service requests through your custom branded Internet portal, an 800 phone number, or by sending a request to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more information about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to act as a single source for practically all IT guidance and troubleshooting your customers may require. You can grow your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house support group, under your direction, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent uses an advanced documentation system to ensure that all IT services delivered are fully documented. This enables support group to transfer account assignments to internal consultants when you have enough people and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can easily and efficiently take on additional opportunities beyond your core fields of expertise and open additional geographies without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network support provider by offering more services to more customers under your own company name.
  • Flesh Out Your Services Portfolio: Progent offers world-class support in a broad array of IT disciplines and can be a reliable resource for expanding your IT service business.
  • Rapid Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered online IT support ranging from Help Desk services to advanced consulting. Efficient online service cuts costs while delivering fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for El Paso, Texas Businesses
Progent's nationwide team of certified consultants can deliver El Paso, Texas businesses a wide array of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Program for Network Service Firms in El Paso, Texas
To learn more information about Progent's consulting support for IT service firms in El Paso, Texas, call 1-800-993-9400 or refer to Contact Progent.