Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Huntington Beach
ProgentProgent's consulting services for network service organizations in Huntington Beach California allows your company to provide your customers Progent's consulting expertise and Help Desk support under your company's own branding as a transparent extension of your regular IT support team. These services can help you grow your client base, close gaps in your service portfolio, create happy customers, and increase your profits.

Progent's team of network infrastructure engineers, PC support specialists, network administrators, and cybersecurity consultants have acted as transparent adjuncts to the IT staffs of some of the country's largest IT support businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support business, and Progent's transparency helps you promote and preserve your company's brand.

Progent is an IT support firm with two decades of background delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network experts of any independent computer services firm in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your clients of world-class IT services. Progent bills your firm directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing systems are not just expensive to license and staff, but difficult to configure and manage. Smaller IT service organizations do not have the required budget or personnel. Progent's Call Center and ticketing solution offers IT service firms an economical way to keep their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service companies leverages Progent's investments in advanced ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support volume, the range of technologies your business can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metro areas is available throughout the US at additional cost.
  • You retain complete control of your clients and billing.
  • Your clients enter incident reports by means of your custom branded web portal, a toll-free number, or by directing a request to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows your support team to become a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic IT skills steadily without being forced to turn down opportunities owing to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, responding to your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Documentation: Progent uses an advanced service documentation system to ensure that all services performed are fully documented. This makes it easy for you to transfer account assignments to internal consultants once you have sufficient people and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and efficiently take on more jobs outside your main areas of excellence and open additional territories without assuming the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service firm by delivering more solutions to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a wide array of IT disciplines and can act as a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
  • Online Support Professionals: For 20 years, Progent has delivered remote network support from Call Center support to high-level consulting. Effective online support saves money and produces quick results.
  • Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Huntington Beach, California Organizations
Progent's veteran team of certified engineers can deliver Huntington Beach, California companies a broad range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Huntington Beach, California
To learn more details about Progent's reseller program for network service organizations in Huntington Beach, California, call 1-800-993-9400 or see Contact Progent.