Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Huntington Beach
ProgentProgent's consulting support for network service firms in Huntington Beach California allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless extension of your in-house network services team. These services can help you add to your client base, flesh out your service catalog, create happy customers, and improve your bottom line.

Progent's roster of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and data security professionals have worked as seamless extensions to the IT groups of some of the world's biggest IT support businesses. Progent's range of expertise allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is an IT support company with 20 years of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any private IT support company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service organizations offers seamless resale to your customers of professional services. Progent invoices your firm directly and performs under your direction to deliver your clients consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But full-featured ticketing systems are not only costly to acquire and staff, but also a hassle to configure and manage. Smaller IT service companies seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to retain their own branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The features available with Progent's Help Desk and ticketing program allow you to expand your physical and virtual support workload, the range of technologies your business can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support staff delivers Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Standard service hours are 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metro areas is offered throughout the US at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit service requests by means of your custom branded web portal, an 800 number, or by directing a request to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service firms allows you to become a single point of contact for virtually all technical expertise your customers may require. You can grow your staff and core IT skills steadily without having to decline new business owing to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service group, responding to your coordination, and bills you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class documentation platform to ensure that all IT services performed are thoroughly described. This makes it easy for you to shift account responsibilities to in-house consultants when you have enough staff and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and affordably accept more jobs beyond your core areas of expertise and serve new territories without exposure to the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service provider by offering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a wide array of technologies and can act as a reliable resource for expanding your IT support operations.
  • Fast Escalation: Thanks to a large roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Keep Your Clients Happy: Satisfied customers stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
  • Online Support Professionals: For 20 years, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective online support cuts costs and produces quick solutions.
  • Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Huntington Beach, California Companies
Progent's nationwide team of certified consultants can provide Huntington Beach, California businesses a wide range of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Reseller Program for Network Service Firms in Huntington Beach, California
For more information about Progent's reseller program for network service firms in Huntington Beach, California, call 1-800-993-9400 or refer to Contact Progent.