Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Huntington Beach
ProgentProgentís consulting services for IT service firms in Huntington Beach California enables you to offer your clients Progent's consulting and Help Desk Call Center support under your own branding as a transparent extension of your regular IT services group. This can put you on the fast track to add to your client base, fill out your service offerings, satisfy your customers, and improve your bottom line.

Progentís nationwide team of network experts, PC support specialists, IT administrators, and data security professionals have acted as seamless adjuncts to the IT groups of some of the country's largest IT support firms. Progentís breadth and depth of technical knowledge enables you to widen the scope of your IT support practice, and Progentís transparency helps you promote and preserve your company's brand.

Progent is an IT consulting company with two decades of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your clients of professional services. Progent bills you directly and works under your instructions to deliver your clients support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but difficult to set up and manage. Smaller IT support companies seldom have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT support organizations an affordable way to keep their own branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing solution allow you to increase your physical and virtual support volume, the range of technical issues your firm can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard support times are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in major metros is available across the country at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your customers enter incident reports through your branded web portal, an 800 number, or by directing a request to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service firms allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your customers may require. You can build your team and core in-house competencies at your own pace without having to decline new business due to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, responding to your coordination, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Reporting: Progent utilizes an enterprise-class service reporting platform to make sure all IT services performed are fully described. This allows you to shift service assignments to internal personnel once you have enough staff and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and efficiently accept more opportunities outside your core areas of expertise and open new geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT service firm by delivering more services to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a broad array of IT disciplines and can be a dependable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: Thanks to a sizable roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
  • Online Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Call Center services to high-level consulting. Efficient remote service cuts costs while delivering fast results.
  • Major Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Huntington Beach, California Companies
Progent's seasoned roster of certified consultants and technical experts offers Huntington Beach, California organizations a wide range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in Huntington Beach, California
To learn more information about Progent's consulting support for network service firms in Huntington Beach, California, call 1-800-993-9400 or refer to Contact Progent.