Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Manchester
ProgentProgent’s consulting support for IT service organizations in Manchester New Hampshire allows your company to offer your customers Progent's consulting and Help Desk support under your company's own branding as a transparent extension of your regular IT support team. These services can put you on the fast track to add to your revenue, expand your service catalog, satisfy your clients, and improve your bottom line.

Progent's roster of network engineers, PC support specialists, IT admins, and data security professionals have worked as transparent expansions to the IT groups of some of the world’s largest IT service businesses. Progent’s breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent’s close integration with your support team helps you strengthen and preserve your branding.

Progent is a network support company with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network engineers of any independent computer services firm in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers features seamless resale to your clients of professional IT services. Progent invoices you exclusively and works under your direction to deliver your customers support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing systems are not only costly to acquire and staff, but also difficult to set up and maintain. Smaller IT service firms seldom have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to retain their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The features available with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support workload, the diversity of technologies your business can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metro areas is offered throughout the US at extra cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit requests by means of your own branded Internet portal, a toll-free number, or by directing a request to your dedicated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details about Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows you to become a single point of contact for virtually all technical expertise your customers may need. You can build your team and core in-house competencies at your own pace without being forced to say no to opportunities owing to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, under your direction, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent uses an advanced documentation system to make sure all IT services performed are thoroughly described. This allows support group to transfer service assignments to internal consultants once you have sufficient people and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and affordably accept additional opportunities beyond your core fields of expertise and serve new geographies without assuming the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support provider by offering more services to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: With a large team of top-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered remote IT support ranging from Call Center services to advanced consulting. Effective online support saves money while delivering quick results.
  • Advanced Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Manchester, New Hampshire Businesses
Progent's seasoned roster of certified consultants and technical experts offers Manchester, New Hampshire companies a wide array of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Support for Network Service Organizations in Manchester, New Hampshire
For more details about Progent's reseller support for network service firms in Manchester, New Hampshire, call 1-800-993-9400 or visit Contact Progent.