Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Manchester
ProgentProgent's consulting services for network service firms in Manchester New Hampshire enables your company to provide your clients Progent's consulting and Help Desk support under your company's brand as a seamless supplement to your regular network services group. This can put you on the fast track to add to your revenue, fill out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's roster of network experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have worked as transparent supplements to the support staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT support business, and Progent's transparency lets you elevate and protect your company's brand.

Progent is a network consulting company with two decades of experience delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service organizations offers transparent resale to your clients of world-class IT services. Progent invoices you directly and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient IT Call Center. But modern ticketing systems are not only costly to license and staff, but also challenging to configure and manage. Small or niche IT service firms rarely have the required resources. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their own branding while providing their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support workload, the range of technologies your firm can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's remote desktop service group delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal support times are 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in major metros is available across the US at additional cost.
  • You retain complete control of your clients and billing.
  • Your customers submit requests by means of your custom branded web portal, a toll-free number, or by directing a request to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details about Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service providers allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your customers may need. You can build your team and strategic in-house competencies at your own pace without having to decline new business due to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service group, responding to your management, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent uses an enterprise-class service reporting system to ensure that all services delivered are thoroughly documented. This makes it easy for support group to transfer account responsibilities to internal consultants when you have enough staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept additional jobs outside your main fields of excellence and open new geographies without exposure to the risks associated with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive network service firm by offering more services to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers world-class support in a broad array of IT disciplines and can act as a reliable resource for expanding your IT support operations.
  • Fast Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote IT support from Help Desk services to high-level consulting. Efficient online service saves money while delivering quick results.
  • Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Manchester, New Hampshire Organizations
Progent's seasoned team of certified consultants and technical experts can provide Manchester, New Hampshire businesses a wide array of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Manchester, New Hampshire
For more information about Progent's consulting support for network service firms in Manchester, New Hampshire, call 1-800-993-9400 or see Contact Progent.