Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Manchester
ProgentProgentís consulting support for network service organizations in Manchester New Hampshire enables you to provide your clients Progent's consulting and Help Desk support with your company's brand as a seamless augmentation of your in-house network support group. These services can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your clients, and increase your bottom line.

Progent's roster of network engineers, PC support technicians, network admins, and cybersecurity professionals have worked as transparent expansions to the IT groups of some of the country's largest IT service businesses. Progentís range of technical knowledge allows you to add to the scope of your IT support business, and Progentís transparency lets you promote and protect your company's brand.

Progent is a network consulting firm with two decades of background delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your clients of world-class services. Progent invoices your firm directly and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an effective service desk. But full-featured ticketing systems are not only costly to license and staff, but also difficult to set up and maintain. Small or niche IT service companies seldom have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to keep their own branding while delivering their clients responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow you to increase your support volume, the range of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's online desktop support team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metros is offered across the country at extra cost.
  • You retain full control of your customers and billing.
  • Your clients enter incident reports by means of your custom branded Internet portal, an 800 phone number, or by sending a request to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a single source for practically all technical expertise your customers may need. You can grow your team and core IT skills steadily without being forced to say no to opportunities due to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service team, under your management, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class service reporting system to ensure that all IT services performed are thoroughly described. This allows support group to shift account responsibilities to internal personnel when you have enough staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely take on more jobs outside your main areas of expertise and serve new geographies without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network service firm by offering more solutions to more customers under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier support in a wide range of IT disciplines and can act as a dependable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: With a large roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk support to high-level consulting. Effective online service cuts costs while delivering quick solutions.
  • Major Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Manchester, New Hampshire Companies
Progent's nationwide roster of certified consultants and technical experts can provide Manchester, New Hampshire businesses a broad array of online consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Support for Network Service Firms in Manchester, New Hampshire
For more information about Progent's consulting program for network service organizations in Manchester, New Hampshire, call 1-800-993-9400 or refer to Contact Progent.