Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Manchester
ProgentProgent's consulting support for network service firms in Manchester New Hampshire enables you to provide your customers Progent's consulting and Help Desk support with your company's brand as a transparent augmentation of your regular network support team. These services can help you add to your revenue, expand your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have worked as seamless supplements to the support groups of some of the country's largest IT support firms. Progent's range of expertise enables you to add to the scope of your IT support practice, and Progent's transparency helps you promote and protect your company's brand.

Progent is an IT support company with two decades of background delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent computer services firm in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your customers of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your clients support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing systems are not only costly to license and staff, but also challenging to set up and manage. Smaller IT support firms rarely have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT service firms an economical way to keep their own branding while providing their clients world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program enable you to increase your physical and virtual support volume, the range of technologies your company can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metros is available throughout the country at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your clients enter requests using your custom branded Internet portal, an 800 number, or by sending a message to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a single point of contact for virtually all IT expertise your customers may need. You can build your staff and strategic IT skills steadily without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service group, under your coordination, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent utilizes an enterprise-class documentation platform to ensure that all services performed are fully documented. This enables support group to shift account responsibilities to in-house consultants when you have enough staff and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and efficiently take on additional jobs beyond your main areas of excellence and serve additional territories without assuming the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support firm by delivering more services to more clients under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a wide array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Clients Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has provided online network support from Help Desk support to high-level consulting. Effective online service cuts costs while delivering fast results.
  • Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Manchester, New Hampshire Companies
Progent's nationwide team of certified engineers can deliver Manchester, New Hampshire businesses a broad range of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Manchester, New Hampshire
For additional information about Progent's consulting program for IT service organizations in Manchester, New Hampshire, call 1-800-993-9400 or refer to Contact Progent.