Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Miami Beach
ProgentProgentís consulting services for network service organizations in Miami Beach Florida enables you to provide your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent supplement to your regular network services team. This can put you on the fast track to grow your client base, flesh out your service portfolio, create happy clients, and increase your bottom line.

Progentís nationwide team of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have acted as seamless adjuncts to the support staffs of some of the worldís largest IT support businesses. Progentís range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progentís transparency lets you promote and protect your company's brand.

Progent is an IT support firm with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure experts of any independent computer services company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also challenging to set up and manage. Small or niche IT service providers do not have the required resources. Progent's Help Desk and ticketing program gives IT service organizations an economical way to keep their company branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing services allow you to increase your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in major metro areas is offered across the US at additional cost.
  • You keep full control of your clients and billing.
  • Your customers submit requests by means of your branded Internet portal, a toll-free number, or by directing a request to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service organizations allows you to become a single point of contact for practically all technical expertise your customers may require. You can build your team and core in-house competencies steadily without having to decline new business due to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, responding to your management, and bills your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Extensive Reporting: Progent uses an enterprise-class documentation platform to ensure that all services delivered are thoroughly documented. This allows you to shift service responsibilities to in-house consultants once you have sufficient people and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and safely accept more jobs outside your main areas of expertise and open additional territories without exposure to the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive network support provider by delivering more solutions to more customers using your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a wide range of technologies and can be a dependable resource for expanding your IT support operations.
  • Fast Problem Escalation: With a sizable roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Clients Happy: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered remote IT support from Help Desk services to advanced consulting. Efficient remote support cuts costs and produces fast solutions.
  • Advanced Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Miami Beach, Florida Companies
Progent's nationwide team of certified consultants offers Miami Beach, Florida businesses a broad array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More About Progent's Reseller Program for IT Service Firms in Miami Beach, Florida
For more details about Progent's reseller support for network service firms in Miami Beach, Florida, call 1-800-993-9400 or refer to Contact Progent.