Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Miami Beach
ProgentProgent's consulting services for IT service organizations in Miami Beach Florida enables you to provide your clients Progent's consulting and Help Desk Call Center support using your brand as a seamless supplement to your regular network support team. This can ease the way for you to add to your client base, close gaps in your service offerings, create happy clients, and improve your bottom line.

Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and data security consultants have worked as seamless extensions to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support practice, and Progent's transparency helps you promote and preserve your company's brand.

Progent is a network support company with 20 years of experience delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has provided online IT support and consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for IT service firms features transparent resale to your customers of world-class IT services. Progent invoices you exclusively and works under your instructions to deliver your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but challenging to configure and maintain. Small or niche IT service companies rarely have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT service firms a practical way to keep their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop support group provides Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in larger metro areas is available across the US at additional cost.
  • You keep full control of your clients and billing.
  • Your clients submit incident reports by means of your custom branded Internet portal, a toll-free phone number, or by sending a request to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional information on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to become a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your team and strategic in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service group, under your management, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced service documentation platform to make sure all services delivered are fully described. This enables you to shift service responsibilities to in-house consultants once you have enough staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and safely take on more jobs outside your main areas of excellence and open new territories without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service provider by delivering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: With a sizable team of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Customers Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for help from your competitors.
  • Online Support Experts: For two decades, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Effective remote service cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Miami Beach, Florida Companies
Progent's seasoned team of certified consultants can provide Miami Beach, Florida organizations a wide range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Firms in Miami Beach, Florida
For more details about Progent's consulting program for IT service organizations in Miami Beach, Florida, call 1-800-993-9400 or visit Contact Progent.