Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Miami Beach
Progent’s consulting services for IT service organizations in Miami Beach Florida allows your company to offer your clients Progent's consulting and Help Desk support using your brand as a seamless extension of your in-house IT support group. These services can help you add to your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.
Progent's team of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security professionals have acted as transparent extensions to the support staffs of some of the country's biggest IT service firms. Progent’s range of expertise allows you to widen the scope of your IT support business, and Progent’s transparency lets you promote and protect your branding.
Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service organizations features seamless resale to your customers of professional IT services. Progent invoices you exclusively and works under your direction to provide your customers support services under your brand. Also, Progent has an affordable Extended Hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the heart of an efficient Help Desk. But modern ticketing systems are not just costly to acquire and staff, but a hassle to set up and manage. Smaller IT support companies rarely have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT service firms an affordable way to keep their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow you to expand your support workload, the range of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows your support team to act as a sole point of contact for virtually all technical expertise your clients may need. You can build your team and strategic IT skills steadily without being forced to turn down opportunities owing to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Miami Beach, Florida Organizations
Progent's nationwide team of certified consultants and technical experts can provide Miami Beach, Florida businesses a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:
Find Out More Details About Progent's Consulting Support for Network Service Organizations in Miami Beach, Florida For more information about Progent's consulting support for network service organizations in Miami Beach, Florida, call 1-800-993-9400 or see Contact Progent.