Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Miami Beach
ProgentProgentís consulting services for IT service firms in Miami Beach Florida enables your company to provide your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless extension of your in-house network services team. This can help you grow your client base, flesh out your service portfolio, create happy customers, and improve your profits.

Progent's team of network experts, PC integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the country's largest IT support firms. Progentís range of technical knowledge allows you to add to the scope of your IT support business, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network support company with two decades of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any private IT support firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of professional IT services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but a hassle to configure and maintain. Small or niche IT support companies seldom have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT service firms an economical way to keep their company branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your support workload, the range of technologies your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metro areas is available throughout the US at extra cost.
  • You keep complete control of your customers and billing.
  • Your customers enter requests via your branded web portal, an 800 phone number, or by directing a request to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more information about Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows your support team to act as a sole source for practically all technical expertise your clients may require. You can build your team and core IT skills steadily without being forced to decline new business owing to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service group, responding to your coordination, and invoices your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent utilizes an advanced reporting system to make sure all IT services delivered are thoroughly documented. This enables you to shift account responsibilities to in-house personnel when you have enough staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and affordably take on additional jobs beyond your main fields of expertise and open additional geographies without the risks associated with increasing your head count too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum network support provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad range of IT disciplines and can be a reliable resource for expanding your IT support business.
  • Fast Problem Escalation: Thanks to a sizable roster of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Make Your Customers Happy: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Efficient remote support saves money while delivering fast results.
  • Top Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Miami Beach, Florida Companies
Progent's seasoned roster of certified consultants can deliver Miami Beach, Florida companies a wide range of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Consulting Support for Network Service Organizations in Miami Beach, Florida
To learn more information about Progent's consulting support for IT service organizations in Miami Beach, Florida, call 1-800-993-9400 or visit Contact Progent.