Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Miami Beach
ProgentProgentís consulting services for IT service organizations in Miami Beach Florida allows your company to offer your clients Progent's consulting and Help Desk support using your brand as a seamless extension of your in-house IT support group. These services can help you add to your client base, close gaps in your service portfolio, satisfy your clients, and improve your bottom line.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting specialists, network administrators, and data security professionals have acted as transparent extensions to the support staffs of some of the country's biggest IT service firms. Progentís range of expertise allows you to widen the scope of your IT support business, and Progentís transparency lets you promote and protect your branding.

Progent is a network consulting company with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any private IT services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service organizations features seamless resale to your customers of professional IT services. Progent invoices you exclusively and works under your direction to provide your customers support services under your brand. Also, Progent has an affordable Extended Hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the heart of an efficient Help Desk. But modern ticketing systems are not just costly to acquire and staff, but a hassle to set up and manage. Smaller IT support companies rarely have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT service firms an affordable way to keep their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow you to expand your support workload, the range of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service team provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Normal service times are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metros is available across the country at additional cost.
  • You have complete control of your clients and invoicing.
  • Your customers submit requests by means of your branded web portal, a toll-free number, or by directing a message to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows your support team to act as a sole point of contact for virtually all technical expertise your clients may need. You can build your team and strategic IT skills steadily without being forced to turn down opportunities owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, responding to your direction, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent utilizes an advanced documentation system to make sure all IT services delivered are fully documented. This enables support group to transfer service responsibilities to internal personnel once you have sufficient staff and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can easily and safely take on more opportunities outside your main areas of excellence and open new territories without assuming the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum IT service provider by offering more services to more customers under your own company name.
  • Add to Your Services Catalog: Progent offers world-class expertise in a broad range of technologies and can be a dependable resource for expanding your IT service operations.
  • Fast Escalation: Thanks to a large team of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Make Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Call Center support to advanced consulting. Effective online support saves money while delivering fast solutions.
  • Top Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Miami Beach, Florida Organizations
Progent's nationwide team of certified consultants and technical experts can provide Miami Beach, Florida businesses a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Organizations in Miami Beach, Florida
For more information about Progent's consulting support for network service organizations in Miami Beach, Florida, call 1-800-993-9400 or see Contact Progent.