Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Miami Beach
ProgentProgent's consulting support for network service firms in Miami Beach Florida allows your company to provide your clients Progent's consulting and Help Desk support under your own branding as a transparent augmentation of your regular IT support team. This can help you grow your revenue, close gaps in your service offerings, create happy clients, and increase your bottom line.

Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have acted as transparent supplements to the support groups of some of the country's largest IT support businesses. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's transparency helps you strengthen and protect your branding.

Progent is an IT consulting company with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network experts of any private computer services firm in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of world-class services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the heart of an efficient Help Desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but a hassle to set up and maintain. Smaller IT support firms rarely have the required budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations an affordable way to keep their own branding while providing their clients responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing services allow your IT service firm to increase your physical and virtual support volume, the range of technologies your business can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metro areas is offered across the country at extra cost.
  • You keep full control of your clients and billing.
  • Your clients submit service requests through your branded Internet portal, an 800 number, or by sending a request to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service organizations allows your support team to become a sole point of contact for virtually all technical expertise your customers may require. You can grow your team and strategic IT skills steadily without being forced to say no to new business owing to a lack of expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal support group, responding to your coordination, and bills your firm rather than your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Extensive Service Reporting: Progent uses an enterprise-class service documentation system to make sure all IT services delivered are thoroughly documented. This makes it easy for support group to transfer account assignments to in-house consultants when you have sufficient staff and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can quickly and affordably take on additional jobs beyond your core fields of excellence and serve additional geographies without assuming the risks associated with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive network support provider by delivering more services to more customers under your own company name.
  • Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a dependable resource for expanding your IT support business.
  • Fast Problem Escalation: With a sizable roster of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
  • Online Support Professionals: For two decades, Progent has delivered online network support from Help Desk services to high-level consulting. Effective online service saves money while delivering fast results.
  • Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Miami Beach, Florida Organizations
Progent's seasoned team of certified consultants can provide Miami Beach, Florida companies a wide range of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Consulting Support for IT Service Firms in Miami Beach, Florida
To learn more details about Progent's reseller support for IT service organizations in Miami Beach, Florida, call 1-800-993-9400 or see Contact Progent.