Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Plano
ProgentProgent's consulting support for network service firms in Plano Texas enables you to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a transparent augmentation of your regular IT support group. This can ease the way for you to add to your revenue, expand your service catalog, satisfy your customers, and increase your profits.

Progent's team of network engineers, PC integration and troubleshooting technicians, IT admins, and data security professionals have worked as seamless extensions to the IT staffs of some of the country's biggest IT support firms. Progent's range of technical knowledge enables you to widen the scope of your IT service business, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is a network support company with 20 years of background delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network experts of any private computer support company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of world-class services. Progent invoices you directly and works under your direction to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient service desk. But modern ticketing platforms are not only expensive to license and staff, but difficult to configure and manage. Small or niche IT support companies do not have the necessary resources. Progent's Service Desk and ticketing solution offers IT support organizations an affordable way to keep their own branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow you to expand your support volume, the diversity of technologies your company can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during standard work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metros is offered across the US at extra cost.
  • You have full control of your clients and billing.
  • Your customers enter requests through your branded Internet portal, a toll-free phone number, or by directing a request to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows your support team to act as a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and strategic IT skills at your own pace without being forced to decline new business owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support team, under your direction, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Documentation: Progent uses an advanced documentation platform to make sure all IT services delivered are fully described. This makes it easy for you to transfer account assignments to in-house personnel once you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and efficiently accept more opportunities outside your core fields of expertise and open additional geographies without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT service provider by delivering more services to more customers using your own brand.
  • Add to Your Services Catalog: Progent can provide world-class support in a wide array of technologies and can be a reliable resource for growing your IT support business.
  • Fast Problem Escalation: With a large team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has delivered online IT support from Call Center support to high-level consulting. Effective remote service cuts costs while delivering fast results.
  • Major Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Plano, Texas Organizations
Progent's nationwide roster of certified consultants can provide Plano, Texas companies a broad array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Program for IT Service Organizations in Plano, Texas
For more details about Progent's consulting program for network service firms in Plano, Texas, call 1-800-993-9400 or visit Contact Progent.