Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Plano
ProgentProgent's consulting support for network service organizations in Plano Texas allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent supplement to your regular network services group. This can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your customers, and improve your profits.

Progent's team of network experts, desktop integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent adjuncts to the IT groups of some of the world's largest IT service firms. Progent's range of expertise enables you to add to the capabilities of your IT support business, and Progent's transparency helps you promote and preserve your branding.

Progent is a network support firm with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an effective Help Desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also challenging to set up and manage. Small or niche IT service organizations seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to increase your support volume, the diversity of technologies your firm can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

  • Progent's online desktop service staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metros is offered across the US at additional cost.
  • You have complete control of your clients and billing.
  • Your clients enter incident reports via your own branded Internet portal, a toll-free phone number, or by sending a request to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service organizations allows your support team to act as a sole source for practically all IT guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies steadily without having to say no to opportunities owing to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and bills your firm instead of your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Reporting: Progent uses an advanced service reporting platform to ensure that all IT services performed are thoroughly described. This enables you to transfer account assignments to internal personnel when you have enough people and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on more opportunities beyond your main fields of expertise and serve new geographies without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a wide array of technologies and can act as a reliable resource for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a large team of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Keep Your Clients Satisfied: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Effective remote support cuts costs while delivering quick solutions.
  • Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Plano, Texas Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Plano, Texas companies a wide array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service providers include:

Learn More About Progent's Reseller Program for Network Service Firms in Plano, Texas
For additional information about Progent's consulting program for IT service firms in Plano, Texas, call 1-800-993-9400 or see Contact Progent.