Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Plano
ProgentProgentís consulting support for IT service firms in Plano Texas allows your company to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a transparent augmentation of your regular IT services group. These services can help you grow your client base, fill out your service portfolio, satisfy your clients, and increase your bottom line.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as transparent extensions to the support staffs of some of the worldís biggest IT support businesses. Progentís breadth and depth of expertise allows you to add to the scope of your IT support business, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is a network support firm with 20 years of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network engineers of any private IT support firm in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for network service firms features transparent resale to your customers of world-class services. Progent bills your firm directly and works under your instructions to provide your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an effective service desk. But modern ticketing systems are not only expensive to acquire and staff, but also difficult to configure and maintain. Small or niche IT support firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support firms a practical way to keep their company branding while providing their clients world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support workload, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metros is available throughout the US at extra cost.
  • You retain full control of your clients and invoicing.
  • Your clients submit incident reports using your own branded Internet portal, a toll-free number, or by directing a message to your designated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service organizations allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, responding to your coordination, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Documentation: Progent uses an advanced reporting system to ensure that all services performed are fully described. This enables support group to shift account responsibilities to in-house consultants once you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on more opportunities outside your core areas of excellence and serve new territories without the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by offering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: Thanks to a large team of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Make Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Support Professionals: For two decades, Progent has provided remote network support from Help Desk services to advanced consulting. Effective online support saves money while delivering quick results.
  • Major Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Plano, Texas Businesses
Progent's seasoned team of certified engineers can provide Plano, Texas organizations a wide array of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Program for Network Service Organizations in Plano, Texas
To learn more details about Progent's consulting support for network service firms in Plano, Texas, call 1-800-993-9400 or see Contact Progent.