Plano Consultants for IT Support Providers
Transparent Short-Term Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Plano
Progent’s consulting support for IT service firms in Plano Texas allows your company to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a transparent augmentation of your regular IT services group. These services can help you grow your client base, fill out your service portfolio, satisfy your clients, and increase your bottom line.
Progent's team of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as transparent extensions to the support staffs of some of the world’s biggest IT support businesses. Progent’s breadth and depth of expertise allows you to add to the scope of your IT support business, and Progent’s close integration with your support team helps you strengthen and preserve your branding.
Progent is a network support firm with 20 years of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network engineers of any private IT support firm in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)
Providing Progent's Services With Your Own Brand
Progent's consulting program for network service firms features transparent resale to your customers of world-class services. Progent bills your firm directly and works under your instructions to provide your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an effective service desk. But modern ticketing systems are not only expensive to acquire and staff, but also difficult to configure and maintain. Small or niche IT support firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support firms a practical way to keep their company branding while providing their clients world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support workload, the diversity of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support firms include:
- Progent's remote desktop service group provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
- Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at extra cost.
- Optional onsite support in larger metros is available throughout the US at extra cost.
- You retain full control of your clients and invoicing.
- Your clients submit incident reports using your own branded Internet portal, a toll-free number, or by directing a message to your designated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service organizations allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without being forced to turn down new business owing to a gap in expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, responding to your coordination, and invoices you rather than your client.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Extensive Service Documentation: Progent uses an advanced reporting system to ensure that all services performed are fully described. This enables support group to shift account responsibilities to in-house consultants once you have sufficient staff and appropriate technical skills.
- Safely Grow Your IT Support Business: You can quickly and affordably take on more opportunities outside your core areas of excellence and serve new territories without the risks involved with expanding your head count too quickly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by offering more solutions to more customers under your own company name.
- Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
- Fast Escalation: Thanks to a large team of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
- Make Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
- Remote Support Professionals: For two decades, Progent has provided remote network support from Help Desk services to advanced consulting. Effective online support saves money while delivering quick results.
- Major Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Plano, Texas Businesses
Progent's seasoned team of certified engineers can provide Plano, Texas organizations a wide array of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- AD Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud
- Remote Network Technical Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Consultants
- Security and Compliance Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Hyper-V Planning
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Integration
- iPhone Support
- Google Android Phone Support
- Ransomware Defense
- Data Backup/Restore Expertise
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Setup
- WiFi Site Assessments
Learn More About Progent's Reseller Program for Network Service Organizations in Plano, Texas To learn more details about Progent's consulting support for network service firms in Plano, Texas, call 1-800-993-9400 or see Contact Progent.
An index of content::
SCCM 2007 Windows Server Deployment On-site Support
Technology Consulting System Center 2007 Configuration Manager
Progent's Microsoft-certified consultants can help your organization to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security and compliance, and boost productivity by ensuring that critical applications stay current, managing product licenses, and reporting usage profiles so you can make smart buying decisions. When you are ready to update your SCCM 2007 change management solution, Progent can help you to prepare for and carry out a smooth move to SCCM 2012.
24/7/365 Remote Technical Support Meraki Switch Planning
Meraki Switch and Access Point Support Services
Cisco's Meraki MS family of access and aggregation switches are intended for sites that go from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer affordable online consulting expertise to assist your company to plan and implement an efficient network solution based on Meraki switches, streamline network monitoring and administration with Meraki's cloud-based management architecture, configure policies to ensure security and compliance, develop and validate a disaster preparedness strategy, and resolve technical issues associated with any facet of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to build a cohesive networking solution.
Aironet 3600 Access Point Technical Support
24x7x365 Aironet 2700 Access Point Online Troubleshooting
Progent's Cisco CCIE Wi-Fi network infrastructure consultants can provide online or onsite configuration and troubleshooting services to assist you to design, configure, upgrade, tune, manage and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-hosted resources to build an enterprise connectivity solution that is easy to administer and scale. Progent also can provide affordable wireless site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet wireless access points to accommodate your unique office layout, construction, and anticipated workloads.
Small Business Online Help
Small Business Technical Support Services
If you have a company IT system with 10 to 50 desktop users, Progent's network outsourcing services save your business from over-reliance on single freelance service provider while giving you cost-effective and dependable access to enterprise-class network expertise. By providing network consulting help when you need it, offering advanced knowledge for critical applications, offering unique support such as 24x7 server monitoring, and billing only for support you receive, Progent offers you an economical solution for maximizing the business value of your small business information system. Progent is the intelligent way for small organizations to build and support a reliable and safe information network and to have quick access to the skilled help ordinarily available only to businesses who are able to support a large in-house IT organization.
Microsoft Partner installation and Administration
Top Network Design Consultant Certified Microsoft Partner
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who receive the highest client endorsement and enjoy the tightest working relationship with Microsoft. The knowledge, capabilities, and commitment required to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business better support for your IT system.
Progent Management Team Network Assessments
Progent Management Team Outsourced IT Services
Progent's management team consists of seasoned veterans with years of experience providing computer consulting, troubleshooting, and long-term IT planning to businesses ranging in size from startups to Fortune 500 companies. Great service calls for great people, and Progent has put together a management team that can provide businesses with the best service value in the industry.
Cisco Expert SPA300 Series IP Phone Remote Consulting
24 Hour Online Consulting Cisco VoIP Phones and Unified CM
Progent's Cisco certified network infrastructure consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Freelance Linux Consultants Home Based Virtual Office
Independent Telecom Consultant Career
Progent's Experts Team provides consulting in important technologies such as Apple OS networking and applications; Support for Linux-based, UNIX-based, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management consulting; Mission-critical and specialized application support; Chief Information Officer, management information analyst, and project management outsourcing; Special applications development and deployment; Web site, electronic business, Electronic Data Interchange, and customer information portal development and integration; DBM management and efficiency help; Business information consulting; and Telecom architecture support.
Consultant Co-Location
Data Center Online Support
Progent’s data center support services are designed for companies with hardware housed at IDCs or data center colocation hosting sites and requiring on-demand on-site assistance at the colo facility plus off-site support from Microsoft and Cisco Premier experts. Progent offers a complete array of data center and data center and co-location consulting services including network architecture analysis, Windows and Linux server installation and support, troubleshooting for server and communications infrastructure, development and installation of zero-downtime configurations, defining and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and creating high-availability server and storage clustering configurations.
CCIE Certified Solaris Online Network Architect Firms
Solaris Remote Consultant Services
Progent provides national online technical support and troubleshooting services for businesses that operate UNIX or Linux environments or whose IT systems include a combination of UNIX/Linux and Microsoft technology. Online IT help provides maximum return for your information technology dollar by preserving user productivity and shortening the time billed for network analysis and repair. Advanced remote support tools and experienced technicians and consultants allow Progent to solve the majority of network issues without wasting time and expense by going to your site. In most of situations your IT issues can be remediated over the phone or via a mix of phone help and remote access. Progent can make available Cisco CCIE network experts and CISM premier security specialists to assist with the most difficult network issues.
Exchange Upgrade Consultant Services
24x7x365 Exchange Upgrade Technology Professional
Progent's Microsoft and Cisco-certified network engineers can help you to assess the value of Exchange 2010 for your company and can help your IT staff to plan and carry out an efficient migration to Exchange 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer quick payback by improving your productivity, lowering the expense of hardware and service, simplifying administration, and consolidating your vital communications technologies.
Consulting Services Email Image Spam Protection
ProSight Email Guard Spam Filtering Consulting
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
Lync Server 2013 and Cisco Unified Communications Professionals
Engineer Lync Server 2013 and Android
Lync 2013, rebranded Skype for Business, enables businesses of any size to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing style with IM, real-time presence, web meetings with application sharing, as well as IP-based and PSTN telephony across a broad range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can help you to evaluate the advantages of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed topology suitable for your current and future plans, deploy Lync 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your management team and end users. Progent offers expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.
Email Black Lists Professional
Email Reputation Analysis Consult
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.
Microsoft Exchange Integration
Exchange 2003 Upgrade IT Consultants
Progent's expert support team can help you design and deploy an efficient in-place Exchange Server 2003 migration strategy that minimizes network downtime, simplifies long-term service demands, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-location migrations, Progent offers the experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and consulting services include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business goals.
Colocation Technology Consulting Services
IT Consultants Network Architecture
For corporations with branches in or any area covered by Progent's engineers, Progent's Microsoft-Certified IT support professionals and authorized Cisco network consultants offer a range of network support services including project management, Sarbanes Oxley compliance, office moves, enterprise security, network design, local or remote emergency support, and technical support for colocation hosting facilities. A Progent network consultant can show you how to design a multi-site information system that makes efficient use of co-location facilities and Internet hosting sites. Progent’s Microsoft Certified engineers can help large corporations design, integrate and maintain major rollouts of the latest versions of Microsoft technology including Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent’s CCIE and Cisco Certified Network Professional experts can help you configure Cisco technology for connection solutions that combine basic, high-speed, integrated, and remote networking.
ProSight Data Protection Services BDR Solutions Setup and Support
ProSight Hybrid Cloud Data Backup Services Support and Integration
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical data.
Office Word 2010 Engineer
Design Firms Office Word VBA
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a broad selection of economical remote consulting services to assist your organization to maintain your existing Microsoft Office Word environment or help you to move to a current release of Office Word. Services offered by Progent's Word experts include VBA software development, identifying and fixing compatibility problems between different versions of Office Word, integrating Office Word with different Microsoft Office apps such as Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, smart phone and tablet integration, and remote training sessions tailored for individuals or groups.
Developer Firms SQL Server Capacity Planning
SQL 2008 Reporting Services Designer
Progent's Microsoft-certified SQL Server application developers and DBAs can provide online consulting to help organizations of any size to create, administer, and maintain applications based on the Microsoft SQL Server platform and Microsoft's .NET architecture. Progent's SQL Server consultants offer help with any element of application development in environments that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Technology Consulting Services Windows Server 2008 Failover Clustering
High-Availability Failover Clustered Servers Online Support
The cluster feature set incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 is radically re-engineered to streamline the deployment, configuration, and maintenance of clusters that provide improved levels of network availability, security, performance, and versatility. New or enhanced capabilities include automated cluster verification, revamped configuration and deployment, improved cluster administration, new cluster architecture for increased uptime, better security and quorum models, fewer failure points, greater storage and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can help your company evaluate the advantages of Windows clustering, plan and execute a deployment, educate your network support personnel to manage your cluster environment, provide ongoing consulting and support services, and create and test a workplace recovery procedure.
Technical Support Services Altaro VM Backup with Exchange
Altaro VM Backup Offsite Support and Setup
Altaro VM Backup provides small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also supports low-cost cloud backup to Azure storage. Top features include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as low as five minutes for minimizing your exposure to data loss, advanced encryption, granular restore options for specific files and emails, support for Windows Cluster Shared Volumes and for vCenter for handling large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines without downtime. Progent is a certified Altaro partner and offers a wide array of services to help you to design, deploy, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.
Open Now WatchGuard Firebox T-Series Firewall Security Tech Services
Technology Consulting Services WatchGuard Firebox T70 Firewall
Progent provides support expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.
Exchange Server 2003 Upgrade Computer Consulting
Exchange 2003 Server Upgrading
Progent's Microsoft Certified professionals can provide expert support for corporate-wide deployments of Microsoft Exchange Server. Progent's experts can show you how to plan multi-location Exchange Server 2007 rollouts or upgrades and can supply local personnel to assist large companies with installations of Microsoft Exchange in the or any area covered by Progent's consultants.
After Hours Cisco Firewall Network Assessment
24x7 Cisco Firewall Computer Companies
Progent can provide rapid online access to Cisco CCIE networking experts. Progent's CCIE experts can link to your environment via advanced remote diagnostic tools to provide quick and affordable troubleshooting and repair of critical network issues.
Teleworker Collaboration Software Support and Integration
Telecommuter Collaboration Software Engineer
Progent can assist small and medium-size companies to deploy collaborative applications to permit their at-home workforce to benefit from productive teamwork with fellow workers and other stakeholders.
CISSP Certified Computer Security
CISSP Certified IT Services
Progent's CISSP-certified network security experts can help businesses of any size with any aspect of information system security. Progent can help create efficient cybersecurity systems that guard a small business from modern malware attacks or Progent can design, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that support local, remote, and mobile clients accessing network resources spread across multiple physical sites and public and private clouds.
ASA Integration Services
Integration Support Adaptive Security Appliances
Progent's Cisco certified network infrastructure experts can assist you to maintain older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
Consultants Citrix XenApp Application Virtualization
Citrix XenApp Datacenter Remote Support
Progent's Citrix-certified experts can help you to design, implement, administer, and support a virtualized Windows application delivery and management system built on Citrix XenApp. Progent's Cisco CCIE network consultants can show you how to optimize your network for delivering server and client-side applications, and Progent's datacenter management and support experts can help your organization to administer and support an off-site datacenter that features high uptime, advanced security, and rapid disaster recovery.
Wi-Fi VoIP phone integration Online Consulting
wireless VoIP phone integration Support
Progent's wireless IP phone configuration and troubleshooting consultants can provide online and on-premises support to help you create and maintain a Cisco Wi-Fi VoIP phone deployment by providing services that can range from troubleshooting the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.
At Home Workforce Collaboration Software Technical Support
Remote Workers Collaboration Support and Help
Progent can help small and mid-size businesses to configure collaboration platforms to make it easy for their teleworkers to benefit from productive interaction with colleagues and customers.
Designer SQL Server Capacity Planning
Consultants Microsoft SQL
Microsoft SQL Server 2005 delivers indispensable, standardized tools to computer professionals as well as to information workers, reducing the complexity of creating, integrating, administering, and using enterprise information and database programs on platforms ranging from mobile devices to enterprise information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and wide knowledge in planning and deploying information-based, end-to-end business IT applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
