Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Plano
Progent's consulting support for network service organizations in Plano Texas allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent supplement to your regular network services group. This can ease the way for you to add to your client base, close gaps in your service catalog, satisfy your customers, and improve your profits.
Progent's team of network experts, desktop integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent adjuncts to the IT groups of some of the world's largest IT service firms. Progent's range of expertise enables you to add to the capabilities of your IT support business, and Progent's transparency helps you promote and preserve your branding.
Progent is a network support firm with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an effective Help Desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also challenging to set up and manage. Small or niche IT service organizations seldom have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program allow you to increase your support volume, the diversity of technologies your firm can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT service companies include:
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service organizations allows your support team to act as a sole source for practically all IT guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies steadily without having to say no to opportunities owing to a lack of in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Plano, Texas Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Plano, Texas companies a wide array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service providers include:
Learn More About Progent's Reseller Program for Network Service Firms in Plano, Texas For additional information about Progent's consulting program for IT service firms in Plano, Texas, call 1-800-993-9400 or see Contact Progent.