Plano Consulting Expertise for IT Support Firms
Transparent Short-Term Support Team Help
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Plano
Progent’s consulting services for network service firms in Plano Texas enables your company to provide your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless supplement to your regular IT support group. These services can help you grow your revenue, flesh out your service offerings, create happy clients, and improve your profits.
Progent’s nationwide roster of network infrastructure engineers, PC support technicians, IT admins, and data security professionals have acted as seamless adjuncts to the support staffs of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge allows you to widen the scope of your IT service practice, and Progent’s transparency lets you promote and preserve your branding.
Progent is an IT consulting company with two decades of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has provided online technical support and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)
Reselling Progent's Support Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your customers of world-class IT services. Progent bills you exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 technical support.
Help Desk and Ticketing for IT Service Providers
Ticketing is the heart of an effective service desk. But enterprise-grade ticketing systems are not only costly to license and staff, but also a hassle to set up and manage. Small or niche IT support firms do not have the necessary resources. Progent's Help Desk and ticketing solution gives IT service firms an economical way to keep their company branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your support volume, the range of technologies your firm can take on, the locations you can serve, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT service organizations include:
- Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional on-premises support in larger metro areas is available throughout the US at extra cost.
- You have full control of your clients and billing.
- Your clients enter service requests through your own branded web portal, an 800 number, or by sending an email to your designated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a single source for virtually all IT expertise your customers may require. You can build your staff and strategic IT skills steadily without being forced to say no to opportunities owing to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your internal IT service team, responding to your coordination, and invoices you instead of your client.
- Granular Billing: Progent charges on a per-minute basis to minimize costs.
- Extensive Reporting: Progent utilizes an enterprise-class reporting platform to make sure all services performed are thoroughly described. This enables support group to shift account assignments to in-house consultants when you have sufficient people and appropriate technical skills.
- Safely Grow Your Service Practice: You can quickly and safely accept more jobs outside your core fields of expertise and serve new geographies without assuming the risks involved with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support firm by offering more solutions to more clients using your own brand.
- Add to Your Services Catalog: Progent offers top-tier expertise in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT service operations.
- Fast Problem Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
- Make Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
- Remote Technical Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Effective online service saves money while delivering quick results.
- Advanced Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Plano, Texas Businesses
Progent's veteran roster of certified consultants can provide Plano, Texas organizations a wide array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- Active Directory Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP Expertise
- Microsoft Azure, AWS, Google Cloud
- Remote Network Technical Support
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Security and Compliance Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Programming
- Virtual Server Automation
- Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- Apple iPhone Integration
- Android Phone Management
- Ransomware Defense
- Backup/Recovery Expertise
- Cisco VoIP Technology and Conferencing
- Skype for Business and Microsoft Teams
- Wi-Fi AP Configuration
- WiFi Site Assessments
Learn More About Progent's Consulting Support for Network Service Firms in Plano, Texas To learn more information about Progent's consulting program for IT service firms in Plano, Texas, call 1-800-993-9400 or see Contact Progent.
An index of content::
Cisco and Microsoft Certified Experts Security Consultancy
Top Microsoft Experts Security Consultancy
Progent offers expertise for security testing software such as Microsoft Baseline Security Analyzer for performing a variety of programmed network testing scans to identify potential security problems. Progent has broad knowledge of security auditing tools and can help you to understand audit reports and respond effectively. Progent can show you how to design protection into your business processes, configure auditing applications, define and deploy a secure system architecture, and recommend procedures to maximize the security of your network. Progent's security engineers are ready to help you configure a firewall, design secure remote access to email and data, and install VPN. Progent's qualified security engineers can also validate the protection of web-based software and can provide extensive security evaluations of enterprise-wide security to determine your company's compliance with key international security standards such as HIPAA, NIST, and ISO 17799.
Microsoft SQL 2008 Computer Engineer
Consulting Services Microsoft SQL 2008 Server
Progent's Microsoft-Premier SQL consultants offer an array of support services to assist small businesses to plan, deploy, administer, and repair Microsoft SQL 2008 solutions in order to receive the optimum strategic benefit from this advanced database management platform. Also, Progent can provide assistance with network architecture, enterprise-wide protection, and software development to increase the business advantage of your IT investment.
24/7 SCCM 2016 Asset Management Engineer
Microsoft Configuration Manager 2016 Specialists
Configuration Manager 2016 automates software deployment at scale, simplifies security and compliance settings management, inventories network resources, protects against company data leakage, performs network health monitoring, enables secure end-user self service, and delivers a single point of control for administering multi-operating system ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help businesses of any size with any aspect of planning, implementing, operating and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid environments.
Coding SQL 2008 Reporting Services
SQL Server Capacity Planning Engineer
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that opens the door to the fast development of a new generation of high-end programs that can give your business a significant competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.
VoIP Consulting Services
SPA300 Series IP Phone Online Support
Progent's CCIE-certified network infrastructure consultants offer advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Engineer Hosting for Exchange
MCSE Expert Certified Exchange Email Hosting Professional
Progent's Microsoft Exchange Server Hosting Services provide an enterprise-class data center that features backed-up electrical and cooling systems, round-the-clock site security and IT support center, plus failover access to tier-1 Internet service providers. Hosted Microsoft Exchange servers are set up as virtualized machines for high uptime, smooth scalability, and rapid recovery. Progent's services feature complete incorporation with your business network, access to mobile communication devices, automated monitoring of performance and network security, spam protection, security update and service pack control, Contact Center services, daily data backup, and full email administration support.
Office Word for Mac Trainer
Learn Microsoft Excel for Mac
Progent can provide onsite training designed for individuals who want to expand their understanding of the macOS and OS X operating system, Mac computers, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online classes for Mac application software.
Dynamics GP 2015 Azure AD Engineers
Microsoft Dynamics GP 2015 Consult
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that improves cloud integration, works with popular smart phones and tablets, permits single sign-on with Microsoft Azure AD, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, incorporates new Workflows, expands the Web Client, and adds more than 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the broad technical skills and experience to address the many IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will maximize the business value of your investment in this mission-critical platform.
CISA Certified Consultants
CISA Certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor accreditation is a recognized achievement that indicates mastery in IS security auditing. Accredited by ANSI, the CISA credential requires that consultants undergo an extensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-Certified network security audit consultant able to help companies in the fields of information systems audit process, information technology governance, systems and architecture ROI, IT support, safeguarding of information assets, and business continuity preparedness.
Exchange 2007 Server Consultancy
Exchange 2007 Remote Troubleshooting
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, reduces ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-location upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 that are best aligned to your business goals.
Network Performance Optimization Consultants
ProSight Infrastructure Monitoring IT Consulting
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need critical software patches, or isolating performance issues.
Consultants ProSight VM Hosting
ProSight VM Hosting Professionals
Progent's ProSight Virtual hosting services offer small and midsize businesses a range of advantages including reduced capital costs, reductions in operational expense, better management focus, enterprise-class security, enhanced availability, and regulatory compliance.
Award Winning Microsoft Dynamics CRM Troubleshooting
Consulting MS CRM
Microsoft Dynamics Customer Relationship Management helps small companies nurture positive client relationships. Built-in Sales and Customer Service components enable in-house staff to share information to help promote selling success and offer steady, efficient customer service. Progent can set up the optimal server and communications infrastructure, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can help you combine Microsoft Dynamics CRM with your marketing or customer support data.
Windows 2019 Online Technical Support
Windows Server 2019 upgrade Consultants
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers significant improvements in scale, speed, ease of management, virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
Automatic Network Diagrams IT Consulting
Emergency Network Services Monitoring Support and Integration
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks.
Support and Help Extended Support Desk
Troubleshooting Co-managed Call Center
Progent offers several basic kinds of Call Center support : Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco professionals gives your customers instant access to a dependable technical resource with extensive experience delivering phone support and remote access repair for networks based on Microsoft technology. Progent's focus is on earning the support Help Desk a respected reputation as a key contributor to business performance. Progent's goal is to fix and not simply report problems.
Juniper SRX210 Router Cybersecurity Firm
Juniper SRX210 Router Security Audit Services
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Best CISM Security Security Fault Tolerant Colo Consultants
Fault-tolerant Data Centers Services
Progent's Data Center consultants can help you select high availability data centers that match the specific requirements of your business. High availability colocation sites are particularly appealing to small organizations due to of their low cost and simplified logistics in comparison to taking a do-it-yourself strategy. Trying to design an in-house data center that offers even a basic level of fault tolerance is too expensive for the majority of small companies. Progent can show you how to get all the benefits of non-stop data centers and fault tolerant colo sites by providing a complete range of consulting and maintenance services.
Power BI On Premises Reports
Microsoft Certified Development Group Power BI Service
Progent's Power BI consultants can assist you to design, deploy, manage, enhance or troubleshoot your Power BI environment. Progent can also assist you to prep your target data for Power BI visualizations. Progent can show you how to implement and administer an onsite, cloud based, or hybrid environment for Power BI.
Exchange 2016 Migration Planning Technical Support Services
Microsoft Exchange Server 2016 Upgrade Planning Integration Services
Progent can assist you in any and all phases of your migration to Microsoft Exchange 2016 such as designing high availability architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your VMs, databases and log files; setting up HLB for fault-tolerant CAS services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Juniper SSL VPN Consultants
Juniper SSL VPN Technical Support Services
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Integrated Voice Communications Consulting Full-Time Job
Open Positions Work from home Cisco Engineer
Progent's productive atmosphere will allow you to become a more capable consulting professional by enhancing your technical knowledge and boosting the loyalty of your clients. Progent delivers this promise by attracting the best consulting experts for you to work with, providing an advanced system architecture, using custom software tools to deliver the highest quality of service, and by streamlining our business models for attracting and maintaining customers.
Citrix XenDesktop virtual desktops Network Consultant
24-7 Citrix XenDesktop VDI Integration
Citrix offers a comprehensive family of platforms that provide enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for centralized distribution of virtual Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist you to assess the strategic benefits of Citrix virtualization products and can help you design, validate, implement, troubleshoot, and support Citrix virtualization platforms.
Dynamics GP/Great Plains Features Support and Help
Dynamics GP Software Online Support
Progent’s Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP. Dynamics GP is a Microsoft accounting platform and corporate management solution built, like all Microsoft financial solutions, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the latest version of Microsoft accounting products in the Microsoft Dynamics GP/Great Plains family, offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP is simple to install and integrate, and with its segmented design you can license only the functions you currently need, with the ability to add clients and increase capabilities when necessary. Progent’s Microsoft Dynamics GP/Great Plains Software consulting engineers can help you install, configure and manage Dynamics GP/Great Plains 2010 and also older editions of Dynamics GP.
Exchange 2019 Mailbox Migration Computer Engineer
Microsoft Exchange 2019 Cloud Voicemail Consultants
Progent can help your organization in any phase of your upgrade to Exchange 2019 including configuring Windows Server 2019 Core as a host for Exchange; designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and implementing Windows Hyper-V; configuring hardware load balancing; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; updating firewalls; integration with O365; and configuring Outlook.
After Hours Exchange Server 2016 Upgrade Configuration
Exchange 2016 Upgrade Planning Support Outsourcing
Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange Server 2016 including planning HA architecture for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; specifying storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.
SUS Consulting Services
Microsoft Software Update Services Network Consultants
Microsoft WSUS allows IT managers to deploy and track the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, IT staff can fully and easily manage the distribution of patches that are published via Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, setting up user's workstations, defining the Group Policy settings, and making sure your Microsoft SUS GPO is linked to an Active Directory container that makes sense for your network environment.
Extended Service Desk Consulting
Immediate Virtual Support Desk Professional
Progent's Microsoft certified Consultants provide several ways to help mid-size and large companies develop a cost-effective and productive in-house Network Support Help Desk. Progent's consulting services include ROI evaluation, process study and enhancement, executive reporting, education of internal personnel, and documentation of processes. Progent's Software Selection and Integration Services help businesses analyze the various top level Help Desk software packages available and determine which packages may be too costly, lack critical capabilities, or align poorly with your organization's corporate culture. Progent also provides temporary staffing for companies who need to reinforce their in-house Help Desk team for occasional tasks or to substitute for vacationing or incapacitated personnel.
Services Virtual Machine Hosting
ProSight Private Cloud Hosting Services Consultant
Progent's ProSight Virtual Hosting combines proven virtualization technology, a state-of-the-art data center facility, and the technical expertise of Progent's Microsoft-certified engineering group to provide small businesses with a comprehensive information technology outsourcing alternative that enhances network dependability and protection, reduces management distraction, and saves money. With Private Cloud Hosting, a smaller business can have all of its software platforms and critical application servers hosted in a safe and fault tolerant facility on a high-performance, non-stop virtual machine set up and supported by Progent's network service professionals.
