Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Plano
ProgentProgent's consulting services for network service firms in Plano Texas allows your company to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your in-house IT services team. These services can put you on the fast track to add to your revenue, close gaps in your service offerings, satisfy your customers, and increase your profits.

Progent's roster of network engineers, PC support technicians, network admins, and cybersecurity consultants have acted as seamless extensions to the support groups of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is an IT support firm with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any private computer support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for network service organizations features transparent resale to your clients of world-class services. Progent bills you exclusively and performs under your direction to deliver your customers support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to a successful service desk. But full-featured ticketing platforms are not just costly to license and staff, but also difficult to configure and maintain. Smaller IT service providers do not have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service firms an economical way to keep their custom branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services allow you to expand your support volume, the diversity of technical issues your company can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in major metros is offered across the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit requests using your custom branded Internet portal, a toll-free number, or by directing a request to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service firms allows you to become a single point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills steadily without having to say no to new business owing to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support group, responding to your direction, and bills you instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an advanced documentation system to ensure that all IT services performed are thoroughly described. This enables support group to transfer account responsibilities to internal personnel once you have enough staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and affordably accept additional jobs outside your core areas of expertise and open additional territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network service provider by offering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers world-class support in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a sizable team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered remote network support ranging from Help Desk support to high-level consulting. Effective online support saves money while delivering fast results.
  • Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Plano, Texas Companies
Progent's nationwide roster of certified consultants offers Plano, Texas organizations a broad range of remote consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Reseller Program for Network Service Providers in Plano, Texas
For more details about Progent's reseller program for network service organizations in Plano, Texas, call 1-800-993-9400 or refer to Contact Progent.