Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Santa Monica
ProgentProgentís consulting services for network service firms in Santa Monica California enables your company to provide your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless augmentation of your regular network services team. These services can ease the way for you to grow your client base, flesh out your service portfolio, create happy clients, and increase your bottom line.

Progentís nationwide roster of network engineers, desktop integration and troubleshooting technicians, network administrators, and cybersecurity professionals have worked as seamless adjuncts to the IT staffs of some of the worldís largest IT support firms. Progentís range of expertise allows you to add to the capabilities of your IT support practice, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is a network consulting company with two decades of experience providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of professional services. Progent invoices you directly and works under your instructions to provide your clients support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also difficult to configure and maintain. Small or niche IT support companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT support organizations a practical way to keep their own branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution allow your IT service firm to increase your support volume, the range of technologies your firm can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metro areas is offered across the country at extra cost.
  • You retain complete control of your clients and billing.
  • Your clients submit requests via your custom branded web portal, an 800 number, or by sending a request to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service providers allows your support team to act as a single source for virtually all IT expertise your clients may need. You can grow your team and strategic IT skills steadily without having to turn down opportunities due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service group, responding to your coordination, and bills your firm rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Service Documentation: Progent uses an advanced reporting system to ensure that all IT services delivered are thoroughly documented. This allows support group to shift account assignments to in-house personnel once you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and efficiently accept additional jobs outside your core fields of expertise and open new territories without exposure to the risks associated with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network support firm by delivering more services to more customers under your own company name.
  • Flesh Out Your Services Catalog: Progent can provide top-tier expertise in a wide array of technologies and can act as a dependable resource for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable roster of senior IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Clients Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Online Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective remote service saves money while delivering quick results.
  • Major Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Santa Monica, California Companies
Progent's nationwide roster of certified consultants offers Santa Monica, California companies a broad array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Reseller Support for Network Service Organizations in Santa Monica, California
To learn additional details about Progent's consulting program for network service organizations in Santa Monica, California, call 1-800-993-9400 or refer to Contact Progent.