Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Santa Monica
ProgentProgent's consulting support for IT service organizations in Santa Monica California allows you to provide your customers Progent's consulting and Help Desk Call Center support under your own branding as a transparent augmentation of your in-house network support group. This can put you on the fast track to add to your revenue, close gaps in your service catalog, create happy customers, and increase your bottom line.

Progent's roster of network experts, PC integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as seamless expansions to the support staffs of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service business, and Progent's transparency helps you promote and protect your branding.

Progent is an IT support firm with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your direction to deliver your customers support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for customers who need 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also a hassle to set up and maintain. Small or niche IT service companies do not have the required budget or personnel. Progent's Call Center and ticketing solution offers IT support firms a practical way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution allow your IT service firm to expand your physical and virtual support volume, the range of technologies your business can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in major metro areas is available throughout the country at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit requests through your custom branded Internet portal, an 800 number, or by sending a request to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a sole point of contact for practically all technical expertise your customers may require. You can grow your team and core in-house competencies at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support group, under your coordination, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class service documentation system to ensure that all IT services delivered are thoroughly documented. This allows you to transfer service responsibilities to in-house personnel once you have sufficient staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and safely accept additional opportunities beyond your main areas of excellence and open new territories without assuming the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network support provider by delivering more services to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a dependable resource for expanding your IT support operations.
  • Fast Problem Escalation: With a sizable roster of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Help Desk support to high-level consulting. Effective online support cuts costs and produces fast solutions.
  • Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Santa Monica, California Businesses
Progent's nationwide roster of certified engineers can provide Santa Monica, California businesses a broad array of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Reseller Program for Network Service Firms in Santa Monica, California
To learn more information about Progent's reseller support for IT service firms in Santa Monica, California, call 1-800-993-9400 or visit Contact Progent.