Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Santa Monica
ProgentProgentís consulting support for network service organizations in Santa Monica California enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house IT services group. These services can put you on the fast track to add to your client base, fill out your service offerings, satisfy your customers, and increase your profits.

Progent's roster of network infrastructure experts, desktop support technicians, IT admins, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the worldís largest IT service businesses. Progentís range of technical knowledge allows you to add to the scope of your IT service business, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is an IT consulting firm with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private IT support company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service firms features transparent resale to your clients of world-class services. Progent invoices you directly and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not only expensive to license and staff, but also challenging to set up and manage. Small or niche IT service organizations seldom have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT service firms an economical way to keep their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to increase your support volume, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises service in major metro areas is available across the US at additional cost.
  • You have complete control of your customers and billing.
  • Your clients submit service requests using your custom branded Internet portal, an 800 number, or by directing a request to your dedicated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional details on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to become a sole point of contact for virtually all technical expertise your customers may need. You can grow your staff and core IT skills steadily without being forced to decline opportunities due to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house support group, responding to your coordination, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Reporting: Progent uses an advanced service documentation platform to ensure that all IT services performed are thoroughly described. This enables your IT support organization to shift account assignments to internal personnel when you have sufficient people and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can easily and affordably take on more opportunities beyond your main fields of excellence and serve additional territories without the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive IT support firm by delivering more services to more customers under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide range of technologies and can be a reliable resource for growing your IT support business.
  • Fast Escalation: With a sizable team of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support from Call Center services to high-level consulting. Effective online service saves money while delivering fast solutions.
  • Top Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Santa Monica, California Businesses
Progent's seasoned team of certified engineers can deliver Santa Monica, California businesses a broad range of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Santa Monica, California
To learn more details about Progent's reseller support for IT service firms in Santa Monica, California, call 1-800-993-9400 or refer to Contact Progent.