Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Santa Monica
ProgentProgent's consulting services for network service firms in Santa Monica California enables you to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless augmentation of your in-house IT services team. This can put you on the fast track to add to your client base, expand your service portfolio, satisfy your clients, and increase your profits.

Progent's nationwide team of network engineers, desktop support specialists, network admins, and data security professionals have acted as transparent supplements to the support groups of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is an IT support company with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your customers of world-class IT services. Progent bills your firm exclusively and works under your direction to provide your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but a hassle to set up and maintain. Smaller IT support firms seldom have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT service organizations an affordable way to retain their company branding while delivering their clients responsive desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support volume, the range of technical issues your business can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metro areas is available across the US at extra cost.
  • You have full control of your customers and billing.
  • Your clients submit service requests via your own branded web portal, an 800 number, or by directing a message to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for practically all technical expertise your clients may require. You can build your staff and strategic IT skills steadily without having to turn down new business due to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your internal support group, under your coordination, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Service Reporting: Progent utilizes an advanced documentation platform to ensure that all services performed are thoroughly documented. This makes it easy for you to transfer account assignments to internal personnel when you have enough staff and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely take on additional jobs outside your main areas of excellence and serve new geographies without the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support firm by delivering more services to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent can provide top-tier support in a broad range of technologies and can be a reliable resource for expanding your IT support operations.
  • Fast Problem Escalation: With a sizable team of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Clients Happy: Happy clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Online Support Experts: For two decades, Progent has provided online IT support ranging from Call Center services to advanced consulting. Effective online service cuts costs and produces quick solutions.
  • Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Santa Monica, California Businesses
Progent's nationwide team of certified consultants and technical experts can deliver Santa Monica, California businesses a wide range of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Program for Network Service Firms in Santa Monica, California
To learn more details about Progent's consulting program for IT service organizations in Santa Monica, California, call 1-800-993-9400 or see Contact Progent.