Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Santa Monica
ProgentProgentís consulting services for network service organizations in Santa Monica California allows you to offer your customers Progent's consulting expertise and Help Desk support with your own branding as a transparent augmentation of your regular IT support group. These services can put you on the fast track to add to your revenue, fill out your service offerings, satisfy your customers, and improve your bottom line.

Progent's team of network infrastructure engineers, desktop support technicians, network administrators, and data security consultants have worked as transparent expansions to the support staffs of some of the worldís biggest IT service firms. Progentís range of technical knowledge enables you to add to the scope of your IT support business, and Progentís close integration with your support team lets you promote and preserve your company's brand.

Progent is an IT support firm with two decades of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of world-class IT services. Progent bills you directly and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing platforms are not only costly to license and staff, but also difficult to configure and maintain. Smaller IT support providers rarely have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT service firms an economical way to retain their custom branding while providing their customers world-class desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal work hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metros is offered across the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit incident reports via your branded Internet portal, a toll-free number, or by directing a request to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows you to become a sole source for practically all technical guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills at your own pace without having to decline opportunities owing to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, responding to your coordination, and invoices you rather than your client.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Reporting: Progent uses an advanced documentation system to ensure that all services performed are fully documented. This enables your IT support organization to transfer service responsibilities to in-house consultants once you have enough staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can easily and efficiently take on additional opportunities outside your core fields of excellence and open new territories without exposure to the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network service firm by offering more services to more customers under your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide world-class support in a wide range of technologies and can be a dependable reservoir of skills for growing your IT service operations.
  • Fast Escalation: With a sizable team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has delivered remote network support from Help Desk services to high-level consulting. Efficient online support saves money and produces quick solutions.
  • Top Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Santa Monica, California Companies
Progent's nationwide roster of certified consultants offers Santa Monica, California organizations a broad range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Reseller Support for Network Service Firms in Santa Monica, California
For more information about Progent's reseller support for IT service organizations in Santa Monica, California, call 1-800-993-9400 or refer to Contact Progent.