Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Spartanburg
Progent’s consulting services for network service firms in Spartanburg South Carolina allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless augmentation of your regular network support team. These services can ease the way for you to grow your revenue, flesh out your service offerings, create happy customers, and increase your profits.
Progent’s nationwide team of network infrastructure engineers, PC support technicians, network administrators, and cybersecurity consultants have acted as transparent expansions to the IT groups of some of the world’s largest IT service firms. Progent’s range of technical knowledge enables you to widen the scope of your IT service business, and Progent’s transparency lets you promote and preserve your company's brand.
Progent is an IT consulting firm with 20 years of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private computer support company in the world. Progent has delivered online IT support and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and maintain. Small or niche IT service organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT support organizations an economical way to retain their company branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your company can handle, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for virtually all IT expertise your clients may need. You can build your team and core in-house competencies at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Spartanburg, South Carolina Businesses
Progent's veteran roster of certified consultants can provide Spartanburg, South Carolina businesses a wide range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service firms include:
Find Out More About Progent's Reseller Support for Network Service Providers in Spartanburg, South Carolina For additional information about Progent's consulting support for network service firms in Spartanburg, South Carolina, call 1-800-993-9400 or visit Contact Progent.