Spartanburg Consulting Expertise for IT Support Organizations
Seamless Short-Term Support Team Help
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Spartanburg
Progent’s consulting services for network service firms in Spartanburg South Carolina allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless augmentation of your regular network support team. These services can ease the way for you to grow your revenue, flesh out your service offerings, create happy customers, and increase your profits.
Progent’s nationwide team of network infrastructure engineers, PC support technicians, network administrators, and cybersecurity consultants have acted as transparent expansions to the IT groups of some of the world’s largest IT service firms. Progent’s range of technical knowledge enables you to widen the scope of your IT service business, and Progent’s transparency lets you promote and preserve your company's brand.
Progent is an IT consulting firm with 20 years of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private computer support company in the world. Progent has delivered online IT support and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and maintain. Small or niche IT service organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT support organizations an economical way to retain their company branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your company can handle, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Standard service times are from 5am to 7pm PST, five days per week.
- Extended hours support is available at additional cost.
- Optional on-premises support in major metro areas is available throughout the country at additional cost.
- You have full control of your customers and invoicing.
- Your customers enter service requests using your custom branded web portal, an 800 phone number, or by sending a message to your designated mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for virtually all IT expertise your clients may need. You can build your team and core in-house competencies at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a seamless extension of your internal IT service team, under your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Extensive Service Documentation: Progent utilizes an advanced service documentation platform to ensure that all IT services delivered are fully described. This allows you to shift service assignments to in-house consultants when you have enough staff and appropriate skill sets.
- Safely Grow Your IT Support Practice: You can easily and affordably take on additional opportunities outside your core fields of expertise and serve additional geographies without exposure to the risks associated with increasing your head count too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a comprehensive network service provider by offering more solutions to more clients under your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad range of technologies and can be a reliable resource for growing your IT service business.
- Rapid Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
- Online Technical Support Experts: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Effective online service saves money while delivering fast solutions.
- Top Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Spartanburg, South Carolina Businesses
Progent's veteran roster of certified consultants can provide Spartanburg, South Carolina businesses a wide range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- AD Integration
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud
- Online IT Troubleshooting
- Work from Home Support
- Cisco Network
- Juniper Expertise
- Cisco Routers Consultants
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Consulting
- Virtual Server Management
- Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- iPhone Support
- Google Android Phone Support
- Ransomware Defense
- Backup/Restore Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Find Out More About Progent's Reseller Support for Network Service Providers in Spartanburg, South Carolina For additional information about Progent's consulting support for network service firms in Spartanburg, South Carolina, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Troubleshooting Aironet 3800 Access Point
Aironet 2600 Access Point Support and Setup
Progent's Cisco CCIE-certified Wi-Fi network consultants offer remote or onsite integration and troubleshooting services to help your organization to design, configure, upgrade, optimize, administer and debug Aironet Wi-Fi access point environments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to combine your Wi-Fi environment with your wired network and cloud-hosted resources to build an enterprise-wide connectivity solution that is simple to administer and expand. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, location and setup of Aironet wireless access points to work with your unique workplace layout, construction, and anticipated workloads.
Microsoft Exchange Network Consultant
Microsoft Exchange Upgrade IT Consultant
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2003 migration plan that avoids network disruption, reduces ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complicated multi-server or multi-location migrations, Progent has the knowledge and experience to finish your project rapidly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2003 that are best aligned to your business needs.
System Center Operations Manager Support
System Center Operations Manager Online Support
Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified IT support experts. With Progent's economically priced network support packages, mid-size businesses can select a simple co-sourcing package based on Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2007 to provide small and midsize business information systems enterprise-class reliability, protection and performance.
Electronic Messaging Setup Consultancy Services
Computer Setup Microsoft Exchange Server
Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and integrated telecommunications/email solutions for businesses. Progent offers economical Microsoft Exchange Server consulting services to strengthen email security and virus protection, achieve high availability email, and implement remote and wireless email access. Progent’s Microsoft Exchange help and support offerings can aid you in designing and implementing a Microsoft Exchange update or a migration from a legacy SMPT server or older Microsoft Exchange product such as Microsoft Exchange 5.5 to Exchange Server 2010.
Microsoft SQL Server 2016 Technical Support
Technology Consulting Services Microsoft SQL Server 2016
Progent’s Microsoft certified professionals can offer small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the rapid development of advanced business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and can query over the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information system. Progent can also help you upgrade from earlier versions of SQL Server to SQL Server 2005.
Office 365 Migratione Technical Support Organizations
Office Web App Networking Services
Progent's certified Microsoft Office and Office 365 experts can assist businesses to integrate Microsoft Office desktop and Microsoft Office 365 apps including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a seamless solution that provides quick ROI and promotes improved business results. Progent can help you to integrate Microsoft Office or Office 365 applications with each other and with additional key Microsoft platforms such as SharePoint, Exchange Server and SQL Server deployed locally or in the cloud. Progent's consultants can also assist you to fix compatibility problems with various versions of Office desktop and offers customized online training to individual users or teams.
Emergency Consult Lync Server 2013 and SharePoint
Lync Server 2013 Edge Server Pool Consultant
Lync Server 2013, rebranded Skype for Business, allows businesses of all sizes to build a manageable and protected communications ecosystem that permits a Bring-Your-Own-Device computing model with IM, presence, web conferencing with app sharing and whiteboard, and both IP and PSTN calling enabled for a wide range of stationary PCs and mobile devices. Progent's Microsoft-certified Lync 2013 consultants and network architects can assist you to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Lync Online) or mixed topology appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver live webinar and on-premises training to your management team and end users. Progent has expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.
Home Based Microsoft Consultants Job Opportunity
Contractor Jobs Compensation for Telecommuting Network Consultants
Our compensation model is built on contribution, so just like being a freelance consultant, your income is directly tied to your generated revenue. Certain of our consultants focus on lifestyle issues and choose to work at a more relaxed pace, utilizing our self-determined calendar to pursue individual pursuits such as hiking, motorcycle racing, snow boarding, surfing, vacations, or sharing free time with family and friends. Others use the chance to earn big dollars through lots of work and long days. Progent fully supports either side of the spectrum and any point in the middle.
ProSight Automatic Patch Management On-site Support
ProSight Remote Server Management IT Consulting
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital devices that drive your network environment. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your business.
CCIE Certified ASA 5500-X Firewall with Firepower Remote Support Services
After Hours Firepower NGFW Firewalls Network Consultant
Cisco's Firepower Next Generation Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X firewalls and include centralized management and automation of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and carry out a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower appliances with Cisco's subscription-based security services to create and centrally control network ecosystems that span branch offices, data centers, and cloud resources.
24/7 Smartphone Synchronization Troubleshooters
Mobile Laptop Technicians
Progent's remote connectivity and smartphone synchronization experts can help you to plan and deploy connectivity solutions for remote desktops, laptops, and wireless handhelds so they integrate tightly with your IT network, enabling you to improve the efficiency of your remote workers.
Network Engineers Part-time CIO
Remote Troubleshooting Customer Relationship Management
Progent's application experts can provide advanced support, software programming, integration help, and webinar classes for popular business applications that address key areas including ERP and MRP, general accounting, management reporting, web commerce application design, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of background delivering advanced consulting and troubleshooting support online, Progent can help small businesses anywhere in the United States to save the time and expense related to travel and on-premises activity without compromising the effectiveness of technical support.
Immediate ProSight Managed IT Services Consultants
24-7 Managed IT Services Consultants Online Technical Support
Progent's ProSight family of managed IT services are geared to offer businesses who have small internal network administration and support staffs with low-cost access to enterprise-class management platforms and technical experts. Benefits of the ProSight catalog of managed IT services include fixed IT maintenance costs, automation of common management processes, continual adoption of the latest information technology, smooth transition from older technology to modern solutions, close alignment of information technology with strategic goals, guidance from veteran network consultants, and allowing management to concentrate on business issues rather than fast-evolving network technology.
Exchange Server 2000 Upgrade Online Support Services
Consultants Exchange 2000 Server
Progent is one of the most experienced network consulting firms for integrating email and messaging systems based on Exchange 2000 Server. Progent is skilled in helping small companies get all the advantages of Exchange 2000 for common scenarios such as upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Exchange 2000 support.
24x7x365 SCVMM 2012 and VMware Support and Integration
SCVMM 2012 Reporting Network Engineer
Progent can help businesses of any size to follow best practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help you to migrate from an earlier edition of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and repair your existing SCVMM environment so you realize maximum return on investment.
CISSP Certified Information Security Officer Consult
CISSP-ISSEP Cybersecurity Consult
Progent's CISSP-certified cybersecurity consultants can assist organizations of any size with any facet of IT security. Progent can help create efficient cybersecurity solutions that guard a small business from advanced malware attacks or Progent can design, configure, and monitor an end-to-end security strategy for hybrid networks that support onsite, online, and mobile users accessing network resources distributed over a mix of physical datacenters and public and private clouds.
Integration Microsoft Virtual Machines
MS Virtual Server Administration Website Consulting
Microsoft Virtual Server 2005, hosted on the Windows Server operating system and powered by technology originally developed by Connectix, provides the performance necessary to accomplish hardware reduction, application upgrade, and server quarantine tasks via virtualization technology in an enterprise-class IT environment with high expandability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at businesses who want to enhance ROI in application programming and testing, upgrading from legacy mission-critical software, and server consolidation. Progent's certified Virtual Server experts can help your business to evaluate and integrate MS Virtual Server 2005.
Collaboration IT Consultants
CCDP Expert Certified Computer Consulting Expressway
Cisco Cisco Unified Communications Manager (CUCM), originally branded CallManager, operates as the core of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Unified CM Express offer a modern IP-PBX by integrating with applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified consultants can deliver effective and affordable remote and on-premises support to help organizations of all sizes to create and maintain CUCM deployments by providing Unified Communications Manager configuration and troubleshooting consulting services that add optimum business value. Progent's consultants can help with any aspect of Unified CM support and debugging in areas such as integrating Cisco VoIP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing Cisco ISR routers with CUBE support, creating UCS server clustering systems for high availability, capacity planning, and integration with Exchange Server and Skype for Business.
Forefront TMG Remote Consulting
Biggest Forefront TMG 2010 IT Consulting
Forefront Threat Management Gateway 2010 is based on the proven security technologies of ISA Server and offers a centrally managed Internet gateway that acts as a one-server solution for a variety of security features including an application and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, allows custom reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower costs and improve recoverability. Progent's Microsoft engineers can help your company to design and execute test and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist you to upgrade economically to Forefront Threat Management Gateway from ISA Server.
Microsoft Dynamics SL Applications Consultants
Microsoft Dynamics NAV Support Services
Progent can provide you with programmers who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to suit your particular business needs. Progent’s Microsoft-certified consultants provide expertise in Microsoft AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce consulting services for safe, corporate-wide information sharing plus integration with CRM programs.
Microsoft Exchange Online Help
Engineer Exchange 2007 Server
Progent's Microsoft certified support team can show you how to define and implement a smooth in-place Exchange Server 2007 upgrade plan that avoids network disruption, reduces ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent has the background to finish your move rapidly and economically. Progent's Exchange Server 2007 help, repair, and design offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2007 and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.
Radvision XT5000 Specialists
Radvision XT5000 Professional
Progent offers the support of a senior specialist with extensive experience installing, managing, and enhancing video conferencing platforms from top-tier vendors such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your internal IT support group, your ISP, and your telepresence technology vendor to assist your organization increase the strategic value of your telepresence solution.
Top Ranked Mac Phone-based Engineer
Consultant Services macOS Online
Progent provides national remote phone support and troubleshooting services for businesses that run macOS and OS X networks or whose information systems feature a mix of Apple Mac and Microsoft Windows products. Progent's engineers can provide Apple macOS and OS X clients a range of IT services such as desktop assistance, upgrading to the most recent version of macOS from earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also assist your business with iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Remote technical support provides optimum return for your information technology budget by protecting user efficiency and shortening the time charged for computer analysis and repair. Advanced online access tools and skilled service specialists and engineers allow Progent to handle the majority of IT issues without squandering time and expense by traveling to your location. In most of situations your network issues can be dealt with over the phone or via a combination of telephone help and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISA certified security professionals to help with the most challenging network problems.
Automatic Topology Diagrams Troubleshooting
Automatic Network Diagrams Online Support
Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks.
Firewall Configure Juniper Junos CLI
Top Juniper Junos Network and Security Manager Evaluation
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Windows Server 2019 Kubernetes Containers Computer Consultants
Windows Server 2019 Hybrid Integration IT Consulting
Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your organization to plan and deploy a disaster recovery solution built around Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Top Microsoft Certified Expert Exchange Server 2016 Migration Planning Support Services
Exchange 2016 Migration Planning Remote Support
Progent can help you in any and all facets of your upgrade to Microsoft Exchange 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring HLB for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.
24x7x365 Cisco Experts Cisco RADIUS Security Consulting
Remote Access IT Consultants
Cisco's security and remote access technology for small to medium sized companies offer a full array of manageable security products to help safeguard your entire information system. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced specialists with Cisco CCIE and CCNP qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your corporate objectives.
Technology Professional infrastructure documentation management
ProSight IT documentation management Consultancy
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it.
Specialists Windows 10 MDT
Microsoft Windows 10 Specialist
Progent's Microsoft-certified consultants can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and on-premises assessment and migration support for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project supervision, application compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile management, teleworker connectivity, security and compliance, automated deployment and administration, network infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support staff and users, and ongoing consulting support.
SQL Server 2012 Reporting Services Support
SQL Server Analysis Services Setup and Support
Progent can provide the support of certified engineers as well as seasoned database application developers, database administrators, project managers, Cisco-certified network engineers, business continuity specialists, and certified data security professionals to help your business to assess the potential advantages of Microsoft SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's lab, plan and execute out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other database solutions, and define an efficient and secure IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
wireless LAN controller Online Technical Support
8540 wireless controller Outsourcing
Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth transition to Cisco's latest wireless controller solutions.
Cisco SIP Integration Remote Technical Support
Professionals Cisco SIP Integration
Progent's Cisco-certified SIP integration experts can assist you to design, integrate, maintain, debug and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and offer affordable remote or onsite support to help you to migrate efficiently to an advanced unified communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft collaboration consultants can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business and Lync for access to a SIP-based IP PSTN trunk.
Support Services Citrix NetScaler
IT Services Citrix Receiver
For Windows desktop virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can help you to plan a XenDesktop solution that maximizes the strategic impact of your IT system; configure XenDesktop software with your servers, user devices, and peripherals; migrate your existing virtual desktop software to the latest versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your network managers to adhere to industry leading practices to maintain XenDesktop effectively.
Server Monitoring Integration Support
Network Monitoring Network Engineer
Remote continuous monitoring, proactive alarms, and periodic analytical reporting are crucial to preserving the health of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has advanced to the point that businesses of any size can afford a degree of network stability that was previously limited to enterprises. Progent offers several RMM options available as economical service packages created to help you to identify and fix a an array of network issues before they get big enough to impact your business.
ProSight Email Spyware Protection Consultant Services
ProSight Email Security Gateway Specialist
Progent's ProSight Email Guard solution uses the technology of leading information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter.
Top Quality Small Office Designer
Small Office Information Technology Outsourcing Company
Progent provide businesses of any size world-class network online or onsite consulting services for networks based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also offer security consulting for businesses ranging from the small office to the worldwide enterprise.
Consultant Services Sarbanes Oxley Compliance
Biggest Internet Data Center Network Engineer
For large businesses, Progent can supplement internal network support staffs by offering extensive background in supporting critical Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or global enterprise with branches, Progent can perform as a transparent local extension of enterprise network management. Progent’s enterprise consulting services include corporate-wide security, remote branch office support, network architecture, Sarbox conformance, project management, and world-class service for multiple location network environments based on Enterprise Windows 2003. Progent can provide on-site consultants and specialists to help with a site move or branch move, or a network architect to help with building or utilizing an Internet Data Center or Hosting Facility.
Top Security Incident Response Consultant Services
GIAC Security Audit Consultancy
GIAC was established in 1999 to certify the skill of computer security professionals. GIAC certifications are recognized by businesses and institutions all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with any of the security services addressed within GIAC certification such as evaluating network vulnerability, incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions.
24x7 Call Center Online Support Services
Online Help Desk Computer Consulting
The Contact Center support delivery model used by Progent gives small and midsize organizations an dependable option to reliance on freelance service individuals by offering extensive expertise shared by numerous engineering teams, optional round-the-clock availability of urgent assistance, fast escalation to top-level experts for solving the most intractable problems, service consistency and reliability, quick follow through enforced by seasoned service administrators, a selection of convenient ways for requesting support jobs, and a high level of progress visibility enabled by trouble ticket tracking and available through a web portal.
Windows 10 Cortana IT Consultant
Engineer Windows 10 Upgrade
Progent's Windows consulting experts can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Online and on-premises assessment and upgrade support for Windows 10 offered by Progent's consultants include Return on Investment analysis, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and users, and post-migration technical help.
Urgent Office 365 and iPhones Consulting
Urgent Exchange Online and on-premises Exchange Consultant Services
Microsoft Office 365 Exchange Online lets you use cloud-resident virtual machines, mailboxes and associated email components to lower capital expense and administrative hassle. You can deploy Office 365 Exchange Online to run all your mailboxes, or you can run a hybrid architecture that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote technical support to assist your organizations to evaluate the benefits of Exchange Online, plan a network topology that makes sense for your functional requirements and IT budget, carry out an efficient move from your existing Exchange organization to one that includes Exchange Online, train your management staff and users, and deliver as-needed consulting and technical support.
