Spartanburg Consultants for Computer Support Providers
Temporary Support Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Spartanburg
Progent's consulting services for IT service organizations in Spartanburg South Carolina allows you to provide your clients Progent's consulting and Help Desk support with your brand as a transparent augmentation of your regular network support group. This can put you on the fast track to add to your client base, flesh out your service offerings, satisfy your customers, and improve your bottom line.
Progent's nationwide roster of network infrastructure experts, desktop support specialists, network admins, and cybersecurity professionals have worked as transparent extensions to the support groups of some of the world's largest IT support businesses. Progent's range of expertise enables you to add to the scope of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your branding.
Progent is a network consulting company with two decades of experience delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has delivered online IT assistance and consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers features seamless resale to your customers of professional IT services. Progent bills your firm directly and performs under your instructions to provide your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to an efficient service desk. But modern ticketing platforms are not just expensive to acquire and staff, but a hassle to configure and manage. Smaller IT support organizations seldom have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to keep their custom branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution enable your IT service firm to expand your support workload, the range of technologies your business can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
- Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises service in major metro areas is offered across the country at additional cost.
- You retain complete control of your clients and billing.
- Your clients enter service requests using your own branded Internet portal, a toll-free number, or by directing a request to your dedicated mailbox.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to act as a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and core IT skills steadily without being forced to say no to opportunities due to a gap in in-house expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless extension of your internal IT service team, responding to your direction, and invoices you rather than your client.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Extensive Reporting: Progent utilizes an advanced reporting platform to ensure that all IT services performed are fully described. This makes it easy for you to transfer account assignments to internal consultants when you have sufficient people and relevant technical skills.
- Safely Expand Your IT Support Business: You can easily and efficiently take on additional jobs outside your core fields of excellence and open new geographies without exposure to the risks associated with expanding your full-time staff too quickly.
- Strengthen Your Name: You can improve your positioning as a full-spectrum network service firm by delivering more solutions to more clients using your own company name.
- Flesh Out Your Services Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for growing your IT support business.
- Fast Problem Escalation: Thanks to a sizable team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Make Your Clients Happy: Happy clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
- Remote Technical Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Effective remote support saves money while delivering quick results.
- Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Spartanburg, South Carolina Organizations
Progent's veteran team of certified engineers can provide Spartanburg, South Carolina businesses a wide array of online consulting and debugging services. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud
- Remote Network Technical Support
- Work from Home Support Services
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Security and Compliance Consultants
- Threat Assessment with NodeZero
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Automation
- Fast, Low-cost .NET Application Development.
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- BYOD Integration
- Apple iPhone Integration
- Google Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco VoIP Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Assessments
Find Out More About Progent's Reseller Program for IT Service Firms in Spartanburg, South Carolina To learn additional information about Progent's reseller support for IT service organizations in Spartanburg, South Carolina, call 1-800-993-9400 or see Contact Progent.
An index of content::
Catalyst Wi-Fi 6 AP Planning Help and Support
CCNP Expert Certified Catalyst 9115 Access Point Online Support Services
Progent's Cisco Catalyst 9100 Series 802.11ax Access Point experts can provide affordable online and onsite support for Catalyst Wi-Fi 6 wireless access points.
24/7 Network Service Microsoft Solutions Framework Project Methodology
Problem Escalation Through Teamwork Networking Consultancy
Progent's team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the forefront of IT service, performing a wide range of technical tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world network problems rapidly.
Consultants ProSight Reporting ConnectWise Manage Ticketing
Online Support Services ProSight Reporting Auvik Network Managemrnt
ProSight Reporting is an expanding line of in-depth reporting plug-ins designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Professional Exchange Server Migration
Top Ranked Microsoft Exchange Server 2010 Migration Professional
Progent's Microsoft-certified engineers can deliver affordable remote and on-premises support to carry out your upgrade to Exchange Server 2010, produce thorough documentation of your upgraded messaging system, educate your IT staff and end users to get them up to speed rapidly on Exchange Server 2010, and offer continuing administrative consulting and technical help. Progent can also help you upgrade from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Microsoft System Center Operations Manager Outsourcing
Microsoft Operations Manager Remote Technical Support
Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer companies of any size expert remote or onsite consulting support for SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite technical support to assist you to remediate critical issues detected by SCOM 2012.
Live Online Microsoft Office Learning
Train Live Online Microsoft Office
Progent's webinar training classes offer small companies the affordability, simplicity, and versatility of online seminars and the proven pedagogic techniques of expert instructors who use the latest technology to emulate real-time, participatory classes. Progent offers remote education for popular desktop software including components of Microsoft Office such as Microsoft Excel, Word, Publisher, and Outlook: Dynamics accounting and analytics software including MS Dynamics GP; as well as other top desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Microsoft SBS Server Technology Professional
Microsoft SBS Server Consultancy
Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the foundation for a powerful but easy-to-manage IT network. The integration requirements of the Microsoft .NET functions included with Small Business Server calls for an IT consultant with real-world background and extensive experience in planning and building effective end-to-end business technology solutions. Progent's Microsoft-certified experts have extensive experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise assures you success in deploying, managing, and troubleshooting network environments based on the Microsoft SBS line of servers and applications.
Cisco VPN Technology Consulting Services
VPN On-site Technical Support
Cisco's security and remote connectivity technology for small to medium sized businesses represent a full array of manageable protection products to let you protect your entire information system. Cisco's VPN product family includes routers and switches, firewalls, and VPN access concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional certifications who can assist your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security solutions that align most closely with your corporate goals.
MCSE Expert Certified Programming Firms Office Word VBA
Specialist Microsoft 365 Word compatibility
Progent's Office Word and Microsoft 365 Word consultants can provide a broad range of affordable online support services to assist your organization to manage your existing Microsoft Word solution or assist you to move to a newer release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, identifying and fixing compatibility issues between different versions of Word, integrating Office Word with different Office apps such as Excel and Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and remote training sessions customized for your special requirements.
Telecommute Jobs Senior Network Engineer
Recruit Network Consultant Contract Jobs
Progent is looking for a variety of on-staff employees such as solutions-driven Microsoft Certified Systems Engineers; system consultants with Cisco CCNP or CCIE credentials; and specialists in advanced network design with backgrounds in mobile access, wireless networking, high-availability systems, business continuity solutions, data protection, and virtual servers. Progent is also looking for desktop support experts, off-site troubleshooting specialists, and CISSP or CISA certified security professionals. Progent is also hiring experienced managers and administrators who can perform efficiently in Progent's dynamic, virtual office model. Progent works with independent professionals who have in-depth expertise and field background in important information technology areas outside Progent's main service concentration. Our Experts Group includes freelance consultants who can provide advice and programming support for strategic solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have deep knowledge of non-Microsoft operating systems such as Linux, Apple OS, or Sun, or can provide world-class help in areas such as telecommunications, web design, EDI, eCommerce, or database management. Freelance contractors premier by Progent cooperate with our full-time professionals to deliver end-to-end solutions for small business networks.
Best Specialist At Home Workforce Security
Remote Workers Cybersecurity IT Consulting
Progent can help small and mid-size companies to install security protection solutions and provide cleanup services to support offsite workers.
Linux Network Monitoring Support and Help
Consulting Linux Network Monitoring, Nagios and MRTG
Network monitoring commonly entails tracking a network's resource utilization to help uncover throughput backups or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that run under Linux or UNIX and can be deployed to monitor multi-OS environments where UNIX and Windows coexist. Progent's system support consultants can help you use both these tools to tune and troubleshoot your network. Progent's UNIX support professionals provide small businesses and programmers assistance with administering and servicing UNIX/Linux and Solaris networks that work with Windows-based technology.
Microsoft 365 Planning Remote Support
Office 365 Access Development Network Consultants
Microsoft 365, previously called Office 365, is Microsoft's expanding suite of productivity applications and cloud-hosted services offered on a subscription basis. Microsoft 365 programs and cloud services are available in a variety of product bundles targeted at markets from individuals and households to global enterprises. Progent offers fast and affordable online access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can help your business to understand the wealth of subscription plans offered with Microsoft 365 and integrate your network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and maintain hybrid solutions that seamlessly combine on-premises and cloud-based products and services.
Network Security Protection Bulletins Security Audits
Security Certification Cybersecurity Bulletins
This page contains the latest updates on cybersecurity threats, fixes, and best practices. Contact Progent if you need help defending your network against the latest cybersecurity threats.
Consultant Services Lync Server 2013 Persistent Chat
Consultant Services Lync Server 2013 Front End Server
Progent's Microsoft-certified consultants can help you to evaluate the value of Microsoft Lync Server 2010 for your environment and can assist you to plan and carry out an installation of Microsoft Lync Server that consolidates the control of IM and Presence and improves the output of your office employees, at-home workers, and mobile workforce. Progent's consultant's can also assist you to perform an efficient upgrade to Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, integrate Lync Server with Exchange, Microsoft SharePoint, and SQL Server, show you how to use Lync Server to improve the collaborative functions of Microsoft Office applications, and offer webinar training and continuing support for Microsoft Lync Server and other Microsoft platforms.
Windows Server 2019 System Insights Engineer
Engineer Windows Server 2019 Live Migration
Progent's Windows Server 2019 disaster recovery preparedness experts can assist your business to plan and deploy a DR/BC solution based on Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
SBS Setup and Support
Microsoft Small Business Server 2011 Technical Support Services
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the basis for a feature-rich but manageable information. The integration demands of the Microsoft .NET functions included with Small Business Server calls for a network expert with real-world expertise and broad experience in designing and implementing effective and comprehensive information technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in SBS 2011 and SBS 2008. This experience assures you success in deploying, administering, and troubleshooting IT environments based on the SBS line of servers and applications.
Top Dynamics GP/Great Plains Features Remote Support Services
Dynamics GP Great Plains Accounting Engineer
important features of Dynamics GP accounting include a modular structure that lets you license just the components you require, a standards-based foundation based on Microsoft technologies to protect your investment and provide a tightly integrated environment, advanced reporting services that allow you to track all operations, revenues and expenses and sales trends, compatibility with Microsoft Office to speed access to business information, the ability to process information from almost any database or workstation application into Microsoft Dynamics GP, and an open design that makes it easy to create custom programs. Progent can show you how to set up and maintain a reliable, protected server and communications infrastructure to support Dynamics GP, and can offer experienced GP/Great Plains support professionals to help you convert the advanced features of Dynamics GP/Great Plains business accounting software into a high-value business solution.
Migration Support Small Office
Cisco Certified Expert Small Business Network Recovery
Progent provide businesses of all sizes world-class IT remote or onsite consulting services for networks powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also can provide security expertise for businesses varying in size from the small office to the worldwide enterprise.
Top Rated Hornetsecurity Altaro 365 Total Teams Chat Backup Consultant Services
Hornetsecurity Altaro M365 SharePoint Backup IT Services
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored within your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
Remote Computer Support Specialists
Remote Support Consultants
For medium-size businesses who need IT support, Progent offers an array of options such as on-site service, on-line assistance, phone-based Call Center, 24x7 support with remote network monitoring, emergency staffing, business relocation support, software development, and expert consultation. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent provides expert in-person support for fixing technical issues rapidly and affordably.
After Hours Helpdesk for At Home Workers Remote Technical Support
Support and Help Call Desk for Remote Workers
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Immediate Altaro Microsoft 365 Total Mailbox Backup Remote Support Services
Altaro Microsoft 365 Total Mailbox Backup Online Help
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
24x7 SD-WAN Services Online Technical Support
CRS Core Router Integration
Cisco has designed a full array of routers including routers built to deliver the protection, bandwidth, and reliability required by organizations from small offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and network uptime. Progent can help you choose and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you add new users, start new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS platform, including Cisco's 800 family of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.
Microsoft Certified Remote PC and Smartphone Network Design and Configuration
Desktop VPN Software Support
Progent's remote access and wireless synchronization specialists can assist you to plan and configure connectivity solutions for remote desktop PCs, laptops, and smartphones so they integrate tightly with your information network, allowing your business to optimize the productivity of your off-site workforce.
Postini Technology Consulting Services
Postini Subscription
E-Mail Guard is a complete service for defending against spam and viruses. E-Mail Guard addresses the security and management of corporate email by offering continually updated spam and virus filtering, policy administration, content filtering, and defense against email-borne directory harvesting and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, administration and reporting tools plus outbound email filtering to let you repair your email environment and define and enforce company security policy.
Urgent Migration Consulting UNIX
Solaris to Windows Migration Consultants
Progent can assist your business to plan and implement an efficient migration from a Solaris-based information environment to a network powered by MS Windows and capable of supporting Microsoft's familiar office productivity software, business applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and application specialists can assist you to preserve your data and reduce business discontinuity by developing an effective migration plan that preserves your current assets in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include evaluation of current environment, migration planning and validation, MS Exchange migration services, information and application transition, and server and storage system transition and consolidation.
ISA 2004 Enterprise Edition Server Network Consulting
Consultants ISA 2004 Enterprise Edition Server
Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad backgrounds developing corporate security solutions for information systems with multiple sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small business plan and deploy a configuration of Microsoft ISA Server 2004 that meets your information protection needs without limiting your productivity.
ransomware cleanup and restore Consultancy
Consultant Services ransomware virus recovery
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Dynamics GP SSRS Professional
Best Dynamics GP Refreshable Excel Reports Contract Programming
Microsoft Dynamics GP accounting offers analytics and reporting capabilities that allow you to track all operations, sales and expenses, and sales trends with integrated drill-down, query, and reporting functions. Progent's Dynamics GP reporting support expertise can enable you to create reports that allow you to analyze your business more thoroughly, converting raw data into useful business information. Progent can enhance your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to offer custom line-of-business application development and web commerce solutions that integrate transparently with Microsoft Dynamics GP.
Forefront TMG Support
Forefront TMG Technology Consulting Services
Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server and provides a easily administered Internet gateway that delivers a one-server platform for an array of security features such as an multi-layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, permits customized reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified engineers can assist you to plan and carry out pilot and production implementations; interface Forefront TMG 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent's consultants can also assist your organization to migrate economically to Forefront Threat Management Gateway from ISA Server.
