Spartanburg Consulting for IT Support Providers
Transparent Temporary IT Support Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Spartanburg
Progent’s consulting services for IT service organizations in Spartanburg South Carolina enables you to offer your clients Progent's consulting expertise and Help Desk support under your company's own branding as a seamless extension of your in-house IT services group. This can help you grow your client base, flesh out your service portfolio, create happy clients, and increase your bottom line.
Progent's team of network experts, PC support specialists, network admins, and cybersecurity professionals have acted as seamless adjuncts to the IT staffs of some of the country's largest IT support businesses. Progent’s range of technical knowledge allows you to widen the capabilities of your IT service business, and Progent’s close integration with your support team lets you promote and protect your branding.
Progent is a network consulting company with 20 years of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your customers of professional services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing is fundamental to an effective IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but also difficult to configure and manage. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT support firms an affordable way to keep their company branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing services allow you to increase your physical and virtual support workload, the range of technical issues your company can take on, the locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT service organizations include:
- Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at additional cost.
- Optional on-premises support in major metros is offered across the country at additional cost.
- You retain full control of your customers and invoicing.
- Your customers enter service requests via your custom branded web portal, an 800 number, or by directing a message to your designated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service providers allows you to become a single point of contact for virtually all IT expertise your clients may need. You can build your team and strategic IT skills at your own pace without having to decline opportunities due to a gap in expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent extension of your in-house IT service group, responding to your direction, and invoices you instead of your client.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Documentation: Progent utilizes an advanced service documentation system to ensure that all IT services performed are fully described. This makes it easy for your IT support organization to transfer service responsibilities to internal personnel when you have sufficient staff and appropriate skill sets.
- Safely Grow Your IT Support Practice: You can easily and affordably take on more opportunities outside your core areas of excellence and serve new geographies without exposure to the risks involved with increasing your head count too rapidly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum IT support firm by offering more services to more clients using your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a wide array of technologies and can act as a dependable resource for expanding your IT service business.
- Rapid Escalation: With a sizable roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Make Your Customers Satisfied: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help outside the fold.
- Online Support Experts: For two decades, Progent has provided online IT support from Call Center support to advanced consulting. Efficient remote support saves money while delivering fast solutions.
- Advanced Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Spartanburg, South Carolina Businesses
Progent's veteran team of certified consultants and technical experts can provide Spartanburg, South Carolina companies a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- AD Design
- Office/Microsoft 365 Configuration
- Dynamics GP Customization
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Support
- Work from Home Support Services
- Cisco Network
- Juniper Expertise
- Cisco Routers Configuration
- Cybersecurity Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Development
- Virtualization Management
- Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- Smartphone Integration
- iPhone Integration
- Google Android Phone Integration
- Ransomware Defense
- Data Backup/Recovery Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Surveys
Find Out More Details About Progent's Reseller Support for IT Service Organizations in Spartanburg, South Carolina For more information about Progent's consulting program for network service organizations in Spartanburg, South Carolina, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Best Network Consulting SCOM 2012 Microsoft Azure Monitoring
Outsourcing System Center Management Packs
Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer companies of any size expert online or onsite consulting services for SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs based on leading practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.
Exchange Server Migration Specialists
After Hours Exchange Server Migration Specialists
Progent's Microsoft-certified consulting engineers can assist you to determine the benefits of Microsoft Exchange Server 2010 for your business and can help you to plan and carry out a smooth upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast return on investment by improving your productivity, cutting the cost of hardware and support, simplifying management, and integrating your vital communications platforms.
Immediate Microsoft System Center Operations Manager Support
Immediate Monitoring and Reporting Integration Support
Mid-sized businesses can derive all the benefits of Microsoft System Center Operations Manager and have fast access to Progent’s Microsoft and Cisco Premier IT support professionals. Thanks to Progent's affordably priced IT support packages, medium-size businesses can select a simple co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, proactive warnings, comprehensive system analysis, Help Desk support, and remote troubleshooting. For companies with mission-critical environments who need zero-downtime networking, Progent offers a complete round-the-clock outsourcing package. Progent supports Operations Manager to offer mid-size business networks enterprise-class availability, security and productivity.
Emergency Consultants SonicWall TZ500 Firewall
SonicWall Capture ATP IT Services
Progent's certified SonicWall firewall experts can show you how to deploy, manage, and tune SonicWall firewall appliances including the current SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall security gateways into a complete network protection solution and design protection into your business operations.
24 Hour On-site Support Network Engineer
Remote Network Support Consultancy
For medium-size companies who need network support, Progent can deliver a variety of alternatives including on-site help, remote assistance, off-site Call Center, 24x7 support with remote network monitoring, emergency staff augmentation, business relocation support, application programming, and professional consulting. For midsize companies in California or other regions covered by Progent's onsite consultants, Progent provides expert onsite support for fixing network issues quickly and economically.
Altaro VM Backup Integration Online Support Services
Remote Support Altaro VM Backup Replication
Altaro VM Backup offers small businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud architectures and also supports cost-effective backup to Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your exposure to data loss, advanced encryption, granular recovery capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and vCenter for handling larger deployments, and the ability to leverage Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is an Altaro partner and offers a broad range of consulting services to assist you to design, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.
Macintosh OS X Specialist
Apple OSX Tiger IT Consultant
Progent's experts offer macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, security services, and one-on-one training. Progent can assist clients to upgrade to macOS from OS X or other earlier versions of OS X and Progent can provide expertise with Apple Mac applications. Progent's specialists in Apple technology can also help your business with Apple iPhone support and iPad synchronization, or moving to iCloud services. For business environments built solely on macOS or OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, configuring and maintaining a network infrastructure that is available, safe, fast and aligned with your company's business goals.
SCCM 2007 Policy Settings Integration Support
Urgent Microsoft Configuration Manager 2007 Online Consulting
Progent's Microsoft-certified consultants can help your organization to maintain System Center 2007 Configuration Manager to simplify administration, enhance security and compliance, and boost productivity by making sure that operating systems and applications are always up to date, tracking licensing, and reporting resource usage profiles to help you make informed purchasing choices. Once your organization is set to upgrade your SCCM 2007 change management solution, Progent can help you to prepare for and carry out an efficient move to SCCM 2012.
Citrix Lab Manager Consulting Services
Citrix for Hyper-V Consulting
Progent's Citrix consultants can assist you to assess the strategic value of the various editions of Essentials for Hyper-V, assist you to use Citrix management tools with your Microsoft Hyper-V network, and demonstrate to you how to deploy Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and fault tolerance of your virtualized network while lowering the cost of resources and operations and simplifying management tasks.
Immediate Consultant Services Altaro VM Backup with Exchange
Altaro VM Backup with Azure Network Engineer
Altaro VM Backup software offers small and mid-size businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure storage. Top capabilities include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular recovery capability for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for managing larger deployments, and the ability to leverage Microsoft VSS technology to back up online VMs without downtime. Progent is an Altaro partner and offers a wide array of services to help you to design, deploy, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.
UNIX, Windows Services
Consult UNIX, Windows
Progent can assist your company to design and implement a smooth transition from a UNIX-based IT system to a network powered by Windows and capable of supporting Microsoft's powerful office productivity suites, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can help you guard your information and minimize productivity disruption by designing an efficient migration strategy that protects your existing assets in UNIX application and technology. UNIX-to-Windows migration consulting expertise available from Progent include evaluation of current environment, transition planning and validation, Exchange migration services, information and application software migration, and server and mass storage transition and consolidation.
ProSight Email Guard Spam and Virus Filtering Service Professional
ProSight Email Content Filtering Policies Engineers
Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.
SCCM Mobile Device Management Specialists
Information Technology Consulting SCCM Primary Site
System Center Configuration Manager automates software deployment at scale, streamlines security and compliance settings control, keeps track of network resources, protects against corporate data leakage, provides health reporting, enables secure end-user self service, and delivers a single point of control for administering multi-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud specialists can assist your organization with any facet of planning, implementing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.
Network Architect Small Office
24x7 Small Business Information Technology Consulting
Progent is a pioneer in cost-effectively providing world-class IT support to small companies. Progent's achievement in addressing the IT support needs of the chronically underserviced small company market is the cumulative result of major technical and operational innovations that have removed a great deal of the conventional expenses out of administering IT service, injected unmatched professional skill into the support system, and dramatically accelerated the solution process.
At Home Employees Security Support and Integration
Immediate Online Troubleshooting Offsite Employees Security
Progent can assist small and mid-size companies to configure security protection systems and deliver cleanup services needed to support teleworkers.
Best Practices Small Office Network Consultant
24x7 Microsoft Consulting Best Practices System Consulting
Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, in the trenches of network service, executing a wide variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world network problems quickly.
Top Rated Microsoft Windows 2000 Setup and Support
Windows Server 2000 Migration Consulting
Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the functionality of your existing Windows 2K Servers and can simplify system management, provide technical support and troubleshooting, and strengthen security. Progent can also help you design, justify, and implement a plan to migrate from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is expert in designing pilot programs to reduce the technical risk associated with migrating to Windows 2003 Server by identifying possible hardware and application compatibility issues.
Fully Redundant Internet Network Online Troubleshooting
Fully Redundant Internet Network Support and Help
Progent's Cisco-certified network engineers can help you create an affordable, fault tolerant Internet connection architecture that can achieve non-stop Internet access via a wide range of high availability Internet access products and services including high availability BGP, automatic fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert consultants to show you how to utilize the latest technology for high availability Internet connectivity to create a cost-effective, fully redundant Internet network with automatic failover and other features to create non-stop Internet connections.
Cisco and Microsoft Certified Expert Consultants Amazon AWS hybrid cloud solutions
Consultancy Microsoft Azure hybrid cloud solutions
Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Consultancy NetDocuments Troubleshooting
NetDocs Compliance Engineer
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed specifically for legal workflows. Progent offers online guidance from NetDocuments experts who can assist legal departments and law firms to plan, configure, administer, optimize, or troubleshoot a document management system (DMS) environment powered by NetDocuments.
Altaro VM Backup and VMware Information Technology Consulting
Online Consulting Altaro VM Backup Disaster Recovery
Altaro VM Backup software provides small and mid-size businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular recovery capability for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for managing larger deployments, and support for Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is a certified Altaro partner and can provide a broad array of consulting services to help you to design, install, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.
ProSight VM Hosting Consultants
Services Private Clouds for Small Businesses
Progent's ProSight Virtual hosting services provide small companies a variety of benefits such as reduced capital costs, reductions in operational expense, better management focus, enterprise-class security, enhanced availability, and regulatory compliance.
Immediate Small Business Small Office Computer Consultants
Computer Support Firms Small Business
Progent provide organizations of all sizes enterprise-class IT online or onsite consulting services for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also can provide security expertise for businesses varying in size from the small office to the worldwide enterprise.
Microsoft Exchange 2003 Upgrade Computer Consultant
Support and Setup Exchange Server 2003
Progent's certified professionals offer technical help and network consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting services for Microsoft Exchange Server 2003 include planning, deployment, documentation, local and remote technical support, Help Desk Call Center support, certified security consulting, and full-service network management outsourcing.
Consulting for IT Service Firms Setup and Support
Consulting for IT Service Firms Support Services
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's consulting engineers while retaining your own service brand as a transparent arm of your network services team.
wireless LAN controller Remote Support Services
Help and Support wi-fi controller
Progent's Cisco-certified Wi-Fi experts can help your organization to assess the benefits of using Cisco wireless controllers to manage Wi-Fi networks of any size. Progent can assist you to support and debug your current Wi-Fi environment or help you plan and carry out an efficient migration from legacy wireless controllers to current models.
NetApp MetroCluster Design Consultants
NetApp MetroCluster Disk Pools Consultants
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with synchronous replication to provide fast, zero data loss disaster recovery (DR) between datacenters located as far as 185 miles (300km) away from one another. Progent's team of seasoned network experts can help you to design, deploy, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can ensure you follow leading practices for configuring your MetroCluster solution by delivering guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and verifying your DR system to prove compliance with information assurance standards and government mandates.
After Hours Technical Support Firesight
Cisco ASA firewall VPN Technical Consultant
Progent’s Cisco-Premier network consultants offer professional PIX Firewall support services encompassing design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat protection, and secure access services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy combination of security, performance and reliability for business networks of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative tools. Progent’s network experts can show you how to choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Services Online Cisco Certified CCIE
Cisco VoIP Computer Network Support Company
Progent can provide fast remote access to Cisco CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your network using advanced remote diagnostic utilities to deliver quick and economical analysis and remediation of critical network infrastructure issues.
CCIE Expert Certified wireless VoIP phone integration Network Consultants
wireless IP phones and Meraki APs Support Services
Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to configure, manage, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Microsoft SQL Server 2017 Network Consultant
24-7 MCSE Expert Certified SQL Server 2017 Analysis Services Online Support
Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to design and implement a cost-effective migration of your databases and applications to any deployment architecture including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or onsite support ranging from on-demand design assessment or troubleshooting to comprehensive project management to ensure your SQL Server 2017 project is successfully completed on schedule and within budget.
