Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Spartanburg
ProgentProgent's consulting services for network service organizations in Spartanburg South Carolina allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent extension of your in-house IT services team. These services can help you add to your client base, expand your service portfolio, satisfy your clients, and improve your profits.

Progent's roster of network experts, PC support technicians, IT admins, and cybersecurity professionals have worked as transparent adjuncts to the IT groups of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise allows you to broaden the scope of your IT service practice, and Progent's transparency lets you promote and protect your branding.

Progent is a network consulting company with 20 years of background delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class services. Progent bills your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but a hassle to configure and maintain. Small or niche IT service companies seldom have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an affordable way to retain their company branding while delivering their customers world-class desktop support services built around an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Call Center and ticketing program enable you to increase your physical and virtual support workload, the range of technical issues your company can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metro areas is available throughout the US at extra cost.
  • You retain full control of your clients and billing.
  • Your clients submit incident reports via your custom branded Internet portal, an 800 number, or by directing a message to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows you to act as a single point of contact for practically all IT expertise your customers may need. You can build your staff and strategic IT skills steadily without having to say no to opportunities owing to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support group, under your coordination, and bills you rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced documentation system to make sure all IT services delivered are thoroughly described. This makes it easy for your IT support organization to transfer service assignments to internal personnel once you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably accept additional jobs beyond your main areas of excellence and open new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a dependable resource for growing your IT service business.
  • Fast Escalation: With a sizable team of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Keep Your Clients Happy: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
  • Remote Technical Support Experts: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient remote service cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Spartanburg, South Carolina Businesses
Progent's seasoned roster of certified consultants offers Spartanburg, South Carolina organizations a wide range of remote consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Support for IT Service Firms in Spartanburg, South Carolina
For more details about Progent's reseller support for IT service organizations in Spartanburg, South Carolina, call 1-800-993-9400 or see Contact Progent.