Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Spartanburg
ProgentProgentís consulting services for network service firms in Spartanburg South Carolina allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless augmentation of your regular network support team. These services can ease the way for you to grow your revenue, flesh out your service offerings, create happy customers, and increase your profits.

Progentís nationwide team of network infrastructure engineers, PC support technicians, network administrators, and cybersecurity consultants have acted as transparent expansions to the IT groups of some of the worldís largest IT service firms. Progentís range of technical knowledge enables you to widen the scope of your IT service business, and Progentís transparency lets you promote and preserve your company's brand.

Progent is an IT consulting firm with 20 years of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private computer support company in the world. Progent has delivered online IT support and consulting to customers in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the heart of a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and maintain. Small or niche IT service organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT support organizations an economical way to retain their company branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your company can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metro areas is available throughout the country at additional cost.
  • You have full control of your customers and invoicing.
  • Your customers enter service requests using your custom branded web portal, an 800 phone number, or by sending a message to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional details on Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for virtually all IT expertise your clients may need. You can build your team and core in-house competencies at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your internal IT service team, under your coordination, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Service Documentation: Progent utilizes an advanced service documentation platform to ensure that all IT services delivered are fully described. This allows you to shift service assignments to in-house consultants when you have enough staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and affordably take on additional opportunities outside your core fields of expertise and serve additional geographies without exposure to the risks associated with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service provider by offering more solutions to more clients under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad range of technologies and can be a reliable resource for growing your IT service business.
  • Rapid Escalation: Thanks to a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Effective online service saves money while delivering fast solutions.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Spartanburg, South Carolina Businesses
Progent's veteran roster of certified consultants can provide Spartanburg, South Carolina businesses a wide range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Support for Network Service Providers in Spartanburg, South Carolina
For additional information about Progent's consulting support for network service firms in Spartanburg, South Carolina, call 1-800-993-9400 or visit Contact Progent.