Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in St. Paul
ProgentProgentís consulting services for network service firms in St. Paul Minnesota allows your company to provide your clients Progent's consulting and Help Desk support under your company's brand as a seamless extension of your in-house IT support group. This can put you on the fast track to grow your revenue, flesh out your service catalog, satisfy your customers, and increase your bottom line.

Progent's team of network engineers, PC support technicians, network admins, and data security professionals have acted as seamless extensions to the support staffs of some of the worldís biggest IT service businesses. Progentís range of expertise allows you to broaden the capabilities of your IT support business, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is an IT consulting firm with two decades of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer support company in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service firms offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an effective IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but difficult to set up and maintain. Smaller IT service providers do not have the required budget or personnel. Progent's Call Center and ticketing program offers IT support firms an affordable way to keep their custom branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to increase your support workload, the range of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metro areas is available across the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your customers enter incident reports by means of your branded Internet portal, a toll-free number, or by sending an email to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service organizations allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies at your own pace without being forced to say no to new business owing to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal support group, responding to your management, and invoices you instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Extensive Reporting: Progent uses an enterprise-class service reporting system to ensure that all IT services performed are fully documented. This makes it easy for you to transfer service assignments to in-house personnel once you have enough staff and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and efficiently accept additional opportunities beyond your main fields of excellence and open new territories without the risks associated with expanding your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network support firm by delivering more solutions to more customers under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of technologies and can act as a reliable resource for expanding your IT support business.
  • Rapid Problem Escalation: With a large team of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk services to high-level consulting. Efficient online service saves money while delivering quick results.
  • Top Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for St. Paul, Minnesota Companies
Progent's nationwide team of certified consultants can deliver St. Paul, Minnesota businesses a broad range of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Consulting Support for Network Service Providers in St. Paul, Minnesota
To learn additional information about Progent's reseller support for network service firms in St. Paul, Minnesota, call 1-800-993-9400 or see Contact Progent.