St. Paul Consulting Support for Network Support Firms
Short-Term Support Team Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in St. Paul
Progent's consulting services for network service organizations in St. Paul Minnesota allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless augmentation of your in-house IT support team. These services can help you add to your client base, fill out your service catalog, satisfy your clients, and increase your profits.
Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have worked as seamless adjuncts to the IT groups of some of the country's largest IT service businesses. Progent's range of expertise enables you to broaden the scope of your IT support practice, and Progent's close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support firm with two decades of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for network service providers offers transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your instructions to deliver your customers support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an effective Help Desk. But full-featured ticketing systems are not only costly to license and staff, but also challenging to configure and manage. Small or niche IT service firms seldom have the required budget or personnel. Progent's Call Center and ticketing solution offers IT service firms an economical way to retain their custom branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Service Desk and ticketing program allow your IT service firm to expand your support workload, the diversity of technologies your firm can take on, the number of geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at extra cost.
- Optional onsite support in larger metro areas is offered throughout the country at additional cost.
- You keep complete control of your clients and billing.
- Your customers submit service requests using your own branded Internet portal, a toll-free phone number, or by sending a message to your dedicated email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Firms
Progent's consulting for network service providers allows your support team to act as a single point of contact for practically all technical expertise your customers may need. You can build your staff and core in-house competencies at your own pace without having to decline new business owing to a lack of expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal support team, responding to your direction, and bills you rather than your client.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Extensive Reporting: Progent uses an enterprise-class reporting system to ensure that all IT services delivered are thoroughly described. This makes it easy for you to shift service responsibilities to internal consultants when you have enough staff and relevant technical skills.
- Safely Grow Your IT Support Business: You can quickly and efficiently accept additional jobs beyond your main areas of excellence and open new territories without the risks associated with expanding your head count too quickly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum IT service provider by offering more solutions to more customers using your own brand.
- Add to Your IT Support Catalog: Progent can provide top-tier support in a wide range of technologies and can be a reliable resource for growing your IT service business.
- Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
- Make Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from your competitors.
- Remote Technical Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk support to high-level consulting. Effective remote support saves money and produces fast solutions.
- Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for St. Paul, Minnesota Businesses
Progent's nationwide roster of certified engineers can deliver St. Paul, Minnesota organizations a wide range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure AD Integration
- Office/Microsoft 365 Integration
- Dynamics GP Reporting
- Azure, AWS, Google Cloud
- Online IT Support
- Teleworker Support Services
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Experts
- Security and Compliance Consultants
- PEN Testing with NodeZero
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support
- Colo Data Center Support
- Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtual Server Automation
- Fast, Low-cost .NET Software Development.
- Windows Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Management
- iPhone Integration
- Google Android Smartphone Integration
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Reseller Support for Network Service Firms in St. Paul, Minnesota For more information about Progent's consulting program for IT service organizations in St. Paul, Minnesota, call 1-800-993-9400 or see Contact Progent.
An index of content::
Biggest SCOM Migration Configuration
SCOM Management Packs Support
Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, enhancing and repairing SCOM solutions and offer organizations of all sizes advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or onsite technical support to assist you to fix serious issues uncovered by Microsoft SCOM 2012.
24x7 Symantec VPN Security Audit Services
Symantec VelociRaptor Security Consulting
Progent's Symantec experts can assist you to support discontinued Symantec firewall and Symantec VPN products including the Raptor and VelociRaptor family or help you migrate to more recent firewall technology. Progent can also enable you to create and implement a comprehensive security plan that can include firewall and VPN appliances and utilities, outsourced security and network defense services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your one-stop resource for continuing technical help, maintenance, training, and security consulting.
Specialist ProSight Private Cloud Hosting Services
Virtual Machine Hosting Consulting
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size company's production servers in a solution that gives the highest degree of availability and expandability and is in addition simple to move to another host. ProSight Virtual Hosting and management services are based on mature virtualization technologies that enable small businesses with multi- platform environments to economize dramatically on the expense of capital equipment, system support, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.
Exchange 2003 Server Upgrade Consulting
24-Hour Integration Microsoft Exchange
Progent's Microsoft-certified engineers offer technical support and IT consulting expertise for Exchange Server 2003, Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's migration, configuration, management, and troubleshooting expertise for Microsoft Exchange 2003 Server include system design, installation, documentation, onsite and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive IT outsourcing.
Dynamics GP FRx Engineer
Consult Dynamics GP SmartList
Dynamics GP/Great Plains software includes analysis and reporting features that allow you to track all operations, sales and spending, and market trends with built-in drill-down, query, and reporting functions. Progent's Dynamics GP/Great Plains reporting support services can enable you to create reports that let you analyze your business more completely, converting uncooked data into useful management information. Progent is able to enhance your reporting and business analysis by providing Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to offer specialized business application development and eCommerce applications that integrate seamlessly with Dynamics GP/Great Plains.
Microsoft Access software programming Engineers
Microsoft Experts Microsoft Access desktop Programming
Progent offers economical remote consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide advanced support for Access application programming, database migration, performance optimization, report design, and troubleshooting. Progent also can provide custom online classes for Office Access programming and DBA services.
Microsoft Configuration Manager Remote Consulting
SCCM Endpoint Protection Consultants
Configuration Manager automates application and device deployment at scale, centralizes security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs health monitoring, allows safe self service, and offers a single control mechanism for managing mixed-operating system networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud integration specialists can help you with any facet of planning, implementing, using and troubleshooting a SCCM solution for on-premises, cloud, or hybrid networks.
24-Hour Windows Server 2012 R2 Security Professionals
Windows Server 2012 R2 Server Manager Online Consulting
Progent's Microsoft-certified professionals can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test systems and rollout plans, optimize your network infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support, staff, develop a corporate-wide security plan, automate IT management, assist with application development, and generate and validate a disaster recovery/business continuity plan.
Immediate Shared Support Desk Setup and Support
Extended Helpdesk Remote Technical Support
Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
MCSE Expert Certified Troubleshooting Internet Security and Acceleration Server
Network Consultant ISA 2004 Firewall
Progent's certified ISA Server consulting experts have broad experience developing corporate security solutions for information systems with many sites, remote users, and mission-critical eCommerce applications. A Progent ISA Server consultant can help your small business plan and deploy a configuration of Microsoft ISA Server 2004 that meets your IT security needs without limiting your network.
Microsoft Azure Active Directory Developer
Microsoft Entra ID Engineer
Progent's consultants can help you to design and implement an efficient migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management across onsite and Azure resources.
Windows Server 2019 Hybrid Configuration Technology Consulting Services
MCSE Expert Certified Windows Server 2019 Clusters Sets Specialists
Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to design and carry out an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers major enhancements in capacity, performance, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.
Juniper Junos Cybersecurity Team
Juniper Junos Intrusion Detection
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
.NET Linux Design Firm
Integration .NET Visual Basic
Progent's software developers have worked for two decades with .NET tools and the Visual Studio development system and can build or modernize .NET applications quickly and affordably.
24/7 OS X Disaster Recovery Consulting
Apple OS X Infrastructure Consult
Progent's certified security consultants can help you secure your Apple Mac environment through expert services including running security audits, clean up after virus and denial of service penetrations, configuring firewalls, implementing secure off-site and mobile connectivity, installing monitoring software for protection against viruses, spam, and malware, and developing a comprehensive security strategy adapted for the particular goals of your corporate network.
Professionals Small Business IT Outsourcing
CIO Outsourcing Consultant Services
Progent is structured to deliver comprehensive remote consulting for all technical areas common to small company information networks and offers an array of strategic, on-demand support services including a temporary CIO to offer advanced planning and budgeting skills, a Technical Response Center for help desk services, 24x7 server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for critical initiatives like office relocations orOS upgrades, Cisco-certified experts for building and maintaining high-performance and reliable infrastructure, security engineers to verify data safety and regulatory compliance, disaster recovery experts to create business continuity plans, and software developers to write, customize, or repair mission-critical application programs.
Email Security and Virus Protection Small Business Network Consulting
Microsoft Exchange 2013 Server Networking Consultants
Progent's Microsoft-certified consultants average over 10 years of background providing email solutions for customers that range from small businesses to large enterprises. Progent offers economical consulting for all editions of Microsoft Exchange Server to strengthen email and virus protection, configure high availability email environments, and facilitate remote and wireless email access. Progent's Microsoft Exchange support services can assist you in designing and carrying out a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange 2019 Server. Progent also provides support for Windows 10 and Windows 11 clients using Office Outlook and can show you how to configure Outlook Web App (OWA) for popular web browsers. For email virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard managed services.
Juniper SSG Series Gateway Consulting
Juniper SSG320M Router Network Intrusion Penetration Testing
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
QTS Sacramento Data Center Technology Professional
Professionals QTS Sacramento Natomas Data Center
The QTS Data Center is situated in the seismically-stable Natomas area of Sacramento, CA. If your company is currently utilizing the QTS Sacramento data center as a colocation site or if you are considering moving your primary or offsite backup equipment to Herakles/QTS, Progent offers a range of affordable consulting services that include colocation migration, system installation and upgrades, network improvements, project management, virtual server configuration, remote network monitoring, automated network administration, application programming, disaster recovery/business continuity planning, data security evaluation, and the use of the Progent Test Lab.
Problem Escalation Through Teamwork Consulting Services
Best Practices Network Consulting Service
Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, executing a wide range of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT skills, but also a consultant with proven methods for using technical knowledge to fix real-world IT problems quickly.
CCIE Certified Remote Support Flex Series Wireless Controller
Remote Support 5520 wireless controller
Cisco's Catalyst wireless controllers simplify the administration of Wi-Fi networks by unifying the provisioning and management of Wi-Fi access points, tuning wireless throughput by reducing the effect of RF congestion, improving wireless uptime with fast auto-failover, and hardening data security by identifying cyber threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage and monitor wireless networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out a smooth transition to Cisco's modern wireless controller solutions.
Microsoft Windows Server Failover Cluster Support and Help
Microsoft Experts Windows 2012 Failover Clustering Network Consultants
Progent's Microsoft-certified failover clustering consultants can assist businesses to assess the advantages of adopting Microsoft Windows Server 2012 failover clustering technology to build a powerful high-availability/disaster recovery solution, help you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual ones, and help you to centralize the administration of clustered servers.
Remote Symantec VPN Security Firm
Symantec Firewall Security Evaluation
Progent's Symantec consultants can help you maintain legacy Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and VelociRaptor line or help you upgrade to current firewall/VPN technology. Progent can also help you design and implement a comprehensive security strategy that can include firewall and VPN appliances and utilities, managed security and network protection services, system monitoring software, and formal policies and processes. Progent has the skill to be your one-stop source for continuing network support, administration, education, and security expertise.
Microsoft Exchange 2007 Specialists
Microsoft Exchange 2007 Specialists
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, reduces long-term service requirements, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site upgrades, Progent has the experience to complete your move quickly and economically. Progent's Exchange Server 2007 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.
wireless IP phones and Cisco Unified Communications Manager Integration
wireless IP phones and Meraki APs Support and Help
Progent's Cisco-certified Wi-Fi integration consultants can help organizations to configure, manage, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
24-Hour Microsoft Operations Manager Computer Engineer
Comprehensive Event Management Troubleshooting
Small to middle size companies can now get all the benefits of Operations Manager and also have quick access to Progent's Microsoft certified IT consulting experts. With Progent's economically priced network support programs, mid-size organizations can choose a basic co-sourcing package built around Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small and midsize company networks world-class reliability, protection and performance.
Microsoft Office System Small Office IT Consulting
Microsoft Office XP Remote Technical Support
Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal working hours. Progent's small granularity eliminates big bills for quick solutions so you won't be forced to permit minor problems to fester.
Case Study Operations Manager
MOM Case Study
Before Progent's Microsoft Operations Manager solution, network issues were approached reactively, once workers complained about them. With the help of proactive, computer generated warnings and trend reports created by Microsoft Operations Manager, Progent can now ward off system troubles before they becomes critical enough to impact network uptime. Because of Microsoft Operations Manager, Progent can resolve incipient problems before customers are aware that the problems exist. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to provide small business IT systems enterprise-class reliability, safety and performance.
Microsoft Hyper-V Server Virtualization Professional
Computer Consultant Virtual Server Hyper-V
Progent's network consultants can help you analyze the potential advantages of Hyper-V-based virtualization for your company, perform test installations to validate Hyper-V's operation with your line-of-business software, evaluate your network architecture for optimal operation with virtual server solutions, help you in migrating to Microsoft Windows Server 2008 and setting up Windows Hyper-V, educate your IT staff to monitor and administer Hyper-V, offer expert consulting help for improving the protection of your virtual machines, design and test disaster recovery procedures that optimize network uptime, and provide ongoing consulting and maintenance including low-cost remote troubleshooting and turn-key Help Desk outsourcing.
Award Winning Work from Home Video Conferencing Professionals
24-Hour Work at Home Video Conferencing Network Engineer
Progent can help small and mid-size companies to configure and debug video conferencing applications to allow their at-home workforce to communicate productively with teammates and clients.
Windows Server Essentials and SQL Server Consulting Services
Windows Server Essentials Consultants
Progent's Microsoft-certified consultants offer budget-friendly remote consulting and technical support for Windows Server Essentials. Progent offers comprehensive project management so you can plan and carry out a smooth move from Windows Server Essentials to Microsoft 365 and other Microsoft Online platforms and services.
Computer Security GIAC Information Assurance
GIAC Security and Compliance Test Consultant
Global Information Assurance Certification was founded in 1999 to validate the knowledge of network security professionals. GIAC certifications are acknowledged by companies and institutions throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security services covered under GIAC certification such as auditing network security mechanisms, event handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
Exchange Server 2000 Network Consultants
Microsoft Exchange 2000 Upgrade Professionals
Progent is one of the most experienced network support firms for designing email solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Microsoft Exchange Server 2000 under typical scenarios such as upgrading from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
Computer Engineer Windows Server Hyper-V 2016 Linux
Microsoft Windows Hyper-V 2016 Specialists
Hyper-V 2016 utilizes key features initially developed for and proven on Microsoft Azure, among the world's biggest public clouds. This pedigree significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving security, availability, scale, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure test environments to verify the ability of Hyper-V 2016 to support your vital applications, design a cost-effective network architecture for a cloud-based or hybrid deployment, create and execute a smooth migration strategy, educate your IT management and technical support staff, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 solution delivers the highest possible business value.
Android patch management Services
IoT device patch management Professionals
Progent's support services for software/firmware update management provide organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices scanners, network appliances such as switches and wireless APs, and Internet-of-Things (IoT) devices such as alarms and robotics.
