Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in St. Paul
ProgentProgent's consulting services for IT service organizations in St. Paul Minnesota enables your company to provide your clients Progent's consulting expertise and Help Desk support using your own branding as a transparent supplement to your regular IT support team. This can ease the way for you to add to your revenue, flesh out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide team of network infrastructure experts, PC support technicians, network admins, and cybersecurity consultants have acted as transparent expansions to the support staffs of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progent's transparency lets you strengthen and preserve your company's brand.

Progent is an IT consulting firm with 20 years of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network experts of any private IT services firm in the world. Progent has provided remote IT assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your clients of professional IT services. Progent bills you directly and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is fundamental to an effective Help Desk. But modern ticketing systems are not just costly to acquire and staff, but challenging to set up and maintain. Smaller IT support providers do not have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT service firms an affordable way to retain their company branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the range of technologies your firm can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metros is available across the US at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers enter incident reports using your branded Internet portal, a toll-free phone number, or by directing a request to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional details on Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service firms allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your customers may need. You can grow your staff and strategic IT skills at your own pace without having to say no to new business owing to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal support team, responding to your management, and bills your firm instead of your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Documentation: Progent uses an advanced reporting platform to make sure all IT services delivered are fully documented. This enables you to transfer service responsibilities to in-house consultants once you have enough people and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely take on additional opportunities outside your core fields of expertise and serve new territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive network service provider by delivering more services to more clients under your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a wide array of technologies and can act as a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: Thanks to a large team of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk services to advanced consulting. Effective online service cuts costs and produces fast solutions.
  • Major Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for St. Paul, Minnesota Companies
Progent's veteran roster of certified engineers can deliver St. Paul, Minnesota companies a wide array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Reseller Program for IT Service Firms in St. Paul, Minnesota
For additional details about Progent's consulting program for network service organizations in St. Paul, Minnesota, call 1-800-993-9400 or refer to Contact Progent.