Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in St. Paul
ProgentProgent's consulting support for network service firms in St. Paul Minnesota allows your company to offer your clients Progent's consulting and Help Desk support using your company's own branding as a transparent supplement to your regular IT support team. These services can put you on the fast track to grow your client base, fill out your service catalog, satisfy your customers, and increase your bottom line.

Progent's team of network engineers, desktop support technicians, IT administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the world's largest IT support firms. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting firm with two decades of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network engineers of any private computer support company in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class IT services. Progent invoices you exclusively and works under your instructions to deliver your customers support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an effective IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but also a hassle to configure and maintain. Small or niche IT support organizations do not have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT support firms an affordable way to keep their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program enable your IT service firm to expand your support volume, the diversity of technical issues your firm can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT support firms include:

  • Progent's remote desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is available across the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter service requests by means of your branded Internet portal, an 800 phone number, or by directing a message to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details about Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and core IT skills steadily without being forced to turn down new business owing to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support team, responding to your direction, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an advanced reporting platform to ensure that all services performed are thoroughly documented. This makes it easy for your IT support organization to shift account assignments to in-house consultants when you have sufficient people and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and efficiently accept more opportunities beyond your core areas of excellence and open additional geographies without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network support provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a wide range of technologies and can be a reliable reservoir of skills for growing your IT service operations.
  • Rapid Escalation: With a sizable roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
  • Online Support Experts: For 20 years, Progent has provided online IT support from Help Desk services to advanced consulting. Effective online service cuts costs while delivering quick results.
  • Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for St. Paul, Minnesota Businesses
Progent's seasoned team of certified engineers can provide St. Paul, Minnesota companies a wide range of remote consulting and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service providers include:

Learn More About Progent's Consulting Program for IT Service Organizations in St. Paul, Minnesota
For more details about Progent's consulting support for IT service organizations in St. Paul, Minnesota, call 1-800-993-9400 or visit Contact Progent.