Progent's Consulting, Help Desk, and Ticketing for Network Service Firms in Arlington
ProgentProgent's consulting services for IT service organizations in Arlington Texas enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless extension of your regular network support group. This can help you add to your revenue, expand your service catalog, create happy clients, and improve your profits.

Progent's nationwide roster of network infrastructure engineers, PC support technicians, network admins, and data security consultants have acted as seamless adjuncts to the IT staffs of some of the world's largest IT service businesses. Progent's breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent's transparency lets you strengthen and preserve your branding.

Progent is a network support company with two decades of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any independent IT services firm in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your clients of world-class services. Progent bills you directly and performs under your direction to deliver your customers consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not just costly to license and staff, but challenging to configure and maintain. Small or niche IT service providers do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to retain their company branding while providing their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Normal support times are 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metro areas is offered across the country at extra cost.
  • You retain complete control of your customers and billing.
  • Your customers submit service requests via your own branded Internet portal, a toll-free phone number, or by directing a message to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows your support team to act as a single point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your team and core IT skills steadily without being forced to decline new business owing to a gap in in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house IT service group, under your direction, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent utilizes an advanced documentation platform to make sure all services performed are thoroughly described. This allows you to transfer service assignments to in-house consultants when you have enough staff and relevant technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and efficiently take on more opportunities beyond your main areas of expertise and open new territories without assuming the risks associated with expanding your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service provider by delivering more solutions to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class support in a broad array of technologies and can be a dependable resource for expanding your IT service operations.
  • Fast Problem Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Customers Happy: Happy clients stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from other support firms.
  • Remote Support Professionals: For 20 years, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Efficient online service saves money while delivering quick results.
  • Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Arlington, Texas Companies
Progent's nationwide team of certified engineers can provide Arlington, Texas businesses a broad range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Learn More About Progent's Reseller Support for IT Service Firms in Arlington, Texas
For additional information about Progent's reseller program for IT service organizations in Arlington, Texas, call 1-800-993-9400 or visit Contact Progent.