Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Arlington
Progent's consulting services for IT service firms in Arlington Texas allows you to offer your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent augmentation of your in-house IT support team. This can put you on the fast track to grow your client base, expand your service catalog, satisfy your customers, and increase your bottom line.
Progent's nationwide roster of network experts, PC support specialists, IT administrators, and data security consultants have acted as seamless extensions to the support staffs of some of the country's biggest IT service businesses. Progent's range of technical knowledge enables you to widen the capabilities of your IT support business, and Progent's transparency helps you promote and preserve your branding.
Progent is a network consulting firm with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network experts of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your customers of professional services. Progent invoices you exclusively and works under your direction to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 technical support.
Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to acquire and staff, but also a hassle to configure and manage. Small or niche IT service firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT service firms an affordable way to retain their custom branding while delivering their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support firms include:
Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to act as a single point of contact for practically all technical expertise your clients may need. You can grow your team and core in-house competencies steadily without being forced to say no to new business due to a lack of in-house expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Arlington, Texas Organizations
Progent's nationwide team of certified consultants and technical experts can deliver Arlington, Texas businesses a broad array of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service firms include:
Find Out More Details About Progent's Reseller Support for IT Service Providers in Arlington, Texas For more information about Progent's reseller program for network service organizations in Arlington, Texas, call 1-800-993-9400 or see Contact Progent.