Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Arlington
ProgentProgentís consulting support for IT service firms in Arlington Texas allows your company to provide your customers Progent's consulting and Help Desk Call Center support with your company's brand as a transparent augmentation of your regular IT services group. This can ease the way for you to grow your client base, close gaps in your service offerings, create happy clients, and increase your profits.

Progent's team of network experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have worked as seamless adjuncts to the IT groups of some of the country's biggest IT support firms. Progentís range of expertise enables you to add to the capabilities of your IT service practice, and Progentís transparency helps you strengthen and preserve your company's brand.

Progent is an IT consulting firm with two decades of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service organizations features seamless resale to your customers of world-class services. Progent invoices your firm exclusively and works under your instructions to provide your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but also challenging to set up and manage. Small or niche IT support firms do not have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations an economical way to retain their company branding while providing their customers responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
  • Normal service times are 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is available throughout the country at additional cost.
  • You have complete control of your customers and billing.
  • Your customers submit incident reports through your own branded web portal, a toll-free number, or by sending an email to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional details about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to become a single source for practically all technical expertise your clients may require. You can build your staff and strategic IT skills at your own pace without having to say no to opportunities due to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support group, under your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Extensive Documentation: Progent uses an enterprise-class reporting system to make sure all IT services delivered are fully described. This allows your IT support organization to transfer account responsibilities to in-house consultants once you have sufficient people and appropriate skill sets.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can easily and affordably take on additional jobs outside your main fields of expertise and open new territories without the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network service firm by offering more solutions to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable resource for growing your IT support operations.
  • Fast Escalation: With a large team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Keep Your Clients Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has provided online network support ranging from Help Desk services to advanced consulting. Effective remote support cuts costs while delivering quick solutions.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Arlington, Texas Organizations
Progent's veteran roster of certified engineers can provide Arlington, Texas businesses a broad array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Providers in Arlington, Texas
To learn more details about Progent's reseller support for network service firms in Arlington, Texas, call 1-800-993-9400 or see Contact Progent.