Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Arlington
ProgentProgent's consulting services for IT service firms in Arlington Texas allows you to offer your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent augmentation of your in-house IT support team. This can put you on the fast track to grow your client base, expand your service catalog, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network experts, PC support specialists, IT administrators, and data security consultants have acted as seamless extensions to the support staffs of some of the country's biggest IT service businesses. Progent's range of technical knowledge enables you to widen the capabilities of your IT support business, and Progent's transparency helps you promote and preserve your branding.

Progent is a network consulting firm with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network experts of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your customers of professional services. Progent invoices you exclusively and works under your direction to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 technical support.

Help Desk and Ticketing for IT Service Firms
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to acquire and staff, but also a hassle to configure and manage. Small or niche IT service firms rarely have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT service firms an affordable way to retain their custom branding while delivering their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support workload, the diversity of technical issues your company can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal service times are 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metros is offered throughout the US at extra cost.
  • You have full control of your clients and invoicing.
  • Your customers submit service requests via your own branded Internet portal, a toll-free phone number, or by sending a message to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information on Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows you to act as a single point of contact for practically all technical expertise your clients may need. You can grow your team and core in-house competencies steadily without being forced to say no to new business due to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your in-house IT service team, under your management, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent uses an advanced documentation platform to make sure all services delivered are fully documented. This allows support group to shift service assignments to internal consultants once you have sufficient people and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and affordably accept additional jobs beyond your main areas of excellence and serve additional territories without exposure to the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support provider by offering more solutions to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a broad range of IT disciplines and can be a reliable reservoir of skills for expanding your IT service business.
  • Fast Problem Escalation: With a sizable team of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Make Your Customers Happy: Happy customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has provided online IT support from Help Desk services to advanced consulting. Efficient remote support saves money while delivering quick solutions.
  • Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Arlington, Texas Organizations
Progent's nationwide team of certified consultants and technical experts can deliver Arlington, Texas businesses a broad array of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Arlington, Texas
For more information about Progent's reseller program for network service organizations in Arlington, Texas, call 1-800-993-9400 or see Contact Progent.