Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Bellevue
ProgentProgentís consulting services for network service firms in Bellevue Washington allows your company to provide your customers Progent's consulting expertise and Help Desk support under your company's own branding as a transparent supplement to your regular IT support team. This can help you add to your client base, expand your service portfolio, create happy clients, and increase your profits.

Progentís nationwide roster of network engineers, desktop integration and troubleshooting specialists, network admins, and data security consultants have acted as transparent expansions to the support groups of some of the worldís biggest IT support firms. Progentís breadth and depth of technical knowledge allows you to add to the scope of your IT support business, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT support firm with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private IT support firm in the world. Progent has delivered online IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your clients of professional services. Progent invoices you exclusively and works under your direction to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but challenging to set up and maintain. Small or niche IT service providers seldom have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations a practical way to keep their custom branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the diversity of technologies your business can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop support team delivers Level 1 end user assistance with 1-hour service level agreement to commence work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metros is available across the country at extra cost.
  • You have full control of your customers and billing.
  • Your clients enter incident reports using your custom branded web portal, a toll-free phone number, or by directing a request to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows your support team to act as a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your team and core in-house competencies at your own pace without being forced to decline opportunities owing to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your in-house IT service group, responding to your management, and bills you instead of your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Documentation: Progent uses an advanced reporting platform to make sure all services performed are fully described. This allows you to shift account assignments to internal consultants when you have enough staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional jobs beyond your core areas of excellence and open new territories without exposure to the risks involved with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support firm by delivering more services to more clients under your own brand.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: With a sizable team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Effective online service saves money while delivering fast results.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Bellevue, Washington Businesses
Progent's nationwide roster of certified engineers offers Bellevue, Washington companies a wide range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Bellevue, Washington
To learn additional information about Progent's consulting support for network service firms in Bellevue, Washington, call 1-800-993-9400 or see Contact Progent.